Professional Documents
Culture Documents
A+ TRA-MA
Page1
Scope Ratings today upgraded the long-term ratings of Credit Agricole SA (CASA) Issuer Credit-Strength Rating
(ICSR) and senior unsecured debt ratings to A+ from A. Upgraded were also the ratings of CASAs AT1 securities to
BBB- from BB+, as well as the ratings for Tier 2 securities to A- from BBB+. All these ratings now have a Stable
Outlook. These rating actions conclude a rating review for possible upgrade initiated a month ago. CASAs S-1 short-
term rating and its Stable Outlook were not reviewed and remain unchanged.
Although the ratings apply to CASA as debt issuer, Scope pointed out that its credit assessment encompasses the
overall fundamentals of the Credit Agricole Groups (CA Group), incorporating also the solid and reliable intragroup
support mechanisms.
In recent months most recently at the mid-March Investor Day presentation to market participants CASA has
provided more clarity regarding intragroup relations, as well as shed light on forthcoming transactions aiming to
reduce intragroup complexity. Of note is the forthcoming Eureka transaction in which a 25% stake in the regional
banks will be transferred from CASA to an SPV fully controlled by the regional banks themselves (an operation to be
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closed in Q3 2016). Scope pointed out that reduced complexity and more clarity in intragroup linkages are most often
positive factors in its analysis underpinning the ratings of large banking groups. This view applies to CA Group.
On a more general level, the agency highlighted that, faced with the inherent challenges of a relatively flat banking
market in France against the backdrop of a stubbornly soft economy CA Group has been focusing on cost
controls, investment in digital channels and activities, and cross-selling of products to its sizeable client base.
Revenue diversification without taking unduly high risks is also a key priority, and in this respect Scope mentioned CA
Groups success in boosting its fee income from insurance (life and non-life) and asset management.
Given the conservative strategy adopted by management, Scope expects CA Group to preserve strong credit
characteristics going forward both at home and abroad, anchored in a viable and sustainable business model. The
agency added that it views CA Groups prudential metrics and conduct parameters as reassuring.
Upgraded are the following ratings of CASA all with Stable Outlook:
Regulatory Disclosures
Information pursuant to Regulation (EC) No 1060/2009 on credit rating agencies, as amended by Regulations (EU) No. 513/2011 and (EU) No.
462/2013
Responsibility
The party responsible for the dissemination of the financial analysis is Scope Ratings AG, Berlin, District Court for Berlin (Charlottenburg) HRB
161306 B, Executive Board: Torsten Hinrichs (CEO), Dr. Stefan Bund.
The rating analysis has been prepared by Pauline Lambert, Executive Director.
Responsible for approving the rating: Sam Theodore, Managing Director.
Methodology
The methodologies applicable for this rating Bank Rating Methodology (May 2015) & Forecasting Bank Financials Methodology (March 2015)
& Bank Capital Instruments Rating Methodology (July 2015) are available on www.scoperatings.com. The historical default rates of Scope
Ratings can be viewed on the central platform (CEREP) of the European Securities and Markets Authority (ESMA):
http://cerep.esma.europa.eu/cerep-web/statistics/defaults.xhtml. A comprehensive clarification of Scopes credit rating, definitions of rating
symbols and further information on the analysis components of a rating can be found in the documents on methodologies on the rating agencys
website.
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expectation that parties using them will assess independently the suitability of each security for investment or transaction purposes.
Scopes credit ratings address relative credit risk, they do not address other risks such as market, liquidity, legal, or volatility. The
information and data included herein is protected by copyright and other laws. To reproduce, transmit, transfer, disseminate,
translate, resell, or store for subsequent use for any such purpose the information and data contained herein, contact Scope Ratings
AG at Lennstrae 5 D-10785 Berlin.
Rating issued by
Scope Ratings AG
Lennstrae 5
A+ Core Hardware
Exam costs: $152 each. CompTIA corporate members can take the exams for $98. Employers that require this
test are usually corporate members and will inform you of this. You can also buy exam vouchers of VUE or
Prometric to get a discount. Check CompTIA store for exam vouchers.
Exam location: You can register for the exam at any Pearson VUE and Thompson Prometric center.
Locate an authorized Pearson VUE testing center near you
Locate an authorized Prometric testing center near you
Time allocated: 90 minutes per exam
Total marks: 900
Minimum pass marks: 515 for A+ Core & 505 for A+ OS
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Exam pattern
Multiple choice with single answer: Student is required to select a single answer from a range of
options (generally 4-5) by clicking on a radio button.
Multiple choice with multiple answer: Student is required to select a range of options. The number of
options to select is specified.
Fill in the blank: Student is required to type in the missing text to complete the sentence.
Exam objectives
A+ hardware
Domain % of examination
Installation, configuration and upgrading 35%
Diagnosing and troubleshooting 21%
Preventive maintenance 5%
Motherboard/processors/memory 11%
Printers 9%
Basic networking 19%
Total 100%
A+ OS technologies
Domain % of examination
OS fundamentals 28%
Installation, configuration and upgrading 31%
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Topics on A+ hardware
o Motherboard
o Firmware
o Power supply
o Storage devices
o Printers
o Legacy devices
o Serial
o Parallel
o Infrared
o Wireless
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o SCSI
o RAID (0,1,5)
o Troubleshooting techniques
o Cooling systems
o Adapters
o Portable systems
Preventive maintenance -- 5%
o Cleaning compounds
o Non-static vacuums
o Ventilation
Motherboard/processors/memory -- 11%
o Voltage
o Speeds
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o CMOS settings
o Plug-and-play BIOS
Printers -- 9%
o Troubleshooting
o Error codes
o Concepts
o Addressing
o Bandwidth
o Protocols
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o Topology wiring
OS fundamentals -- 28%
o Differences between the major versions of MS Windows (9x, NT, 2000, XP)
o Hardware compatibility
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o Minimum requirements
o Starting installation
o Use the correct setup utility (setup vs. winnt vs. winnt32)
o Boot failures
o Startup errors
o Boot disk
o Startup modes (safe mode, safe mode with command prompt, last known good configuration)
o Device manager
o Recovery CD
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Networks -- 16%
o Configure protocols
o Gateway
o Manual IP addressing
o Subnet mask
o Apple Talk
o Network protocols
Before you write code against an external component or connected service, your project must first contain a
reference to it. A reference is essentially an entry in a project file that contains the information that Visual Studio
needs to locate the component or the service.
To add a reference, right click on the References node in Solution Explorer and choose Add Reference. For
more information, see How to: Add or Remove References By Using the Reference Manager.
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COM components
Universal Windows Platform (UWP) projects that target Windows 10 can create references to other UWP
projects in the solution, or to Windows Store projects or binaries that target Windows 8.1, provided that these
projects do not use APIs that have been deprecated in Windows 10. For more information, see Move from
Windows Runtime 8 to UWP.
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If you choose to retarget Windows 8.1 projects to Windows 10, see Porting, Migrating, and Upgrading Visual
Studio Projects
Visual Basic, C#, C++ and JavaScript Windows Store projects that target the Universal Windows Platform
(UWP) can reference Extension SDKs that target Windows 8.1, as long as these Extension SDKs do not use
APIs that have been deprecated in Windows 10. Please check the Extension SDK vendor site to find out whether
it can be referenced by Windows Store projects that target UWP.
If you determine that the Extension SDK being referenced by your app is not supported, then you need to
perform the following steps:
1. Look at the name of the project that is causing the error. The platform your project is targeting is noted in
parentheses next to the project name. For example, MyProjectName (Windows 8.1) means that your
project MyProjectName is targeting platform version Windows 8.1.
2. Go to the site of the vendor who owns the unsupported Extension SDK and install the version of the
Extension SDK with dependencies that are compatible with the version of the platform your project is
targeting.
Note
One way to find out whether an Extension SDK has dependencies on other Extension SDKs is to restart Visual
Studio, create a new C# Windows Store project, right-click on the project and choose Add Reference, go to the
Windows tab, go to the Extensions sub-tab, select the Extension SDK and look at the right pane in the
Reference Manager. If it has dependencies, they will be listed there.
Important
If your project is targeting Windows 10, and the Extension SDK installed in the previous step has a dependency
on the Microsoft Visual C++ Runtime Package, the version of Microsoft Visual C++ Runtime Package that is
compatible with Windows 10 is v14.0 and is installed with Visual Studio 2015.
3. If the Extension SDK you installed in the previous step has dependencies on other Extension SDKs, go
to the site(s) of the vendor(s) who own the dependencies and install the versions of these dependencies
that are compatible with the version of the platform your project is targeting.
5. Right-click on the References node in the project that caused the error and choose Add Reference
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6. Click the Windows tab and then the Extensions sub-tab, then uncheck the checkboxes for the old
Extension SDKs and check the checkboxes for the new Extension SDKs. Click OK.
The current project directory. (You can find these assemblies by using the Browse tab.)
Other project directories in the same solution. (You can find these assemblies on the Projects tab.)
Note
All projects contain an implied reference to mscorlib. Visual Basic projects contain an implied reference to
Microsoft.VisualBasic.
All projects in Visual Studio contain an implied reference to System.Core, even if System.Core is removed
from the list of references.
If you deploy an application that contains a reference to a custom component that is registered in the GAC, the
component will not be deployed with the application, regardless of the CopyLocal setting. In earlier versions of
Visual Studio, you could set the CopyLocal property on a reference to ensure that the assembly was deployed.
Now, you must manually add the assembly to the \Bin folder. This puts all custom code under scrutiny, reducing
the risk of publishing custom code with which you are not familiar.
By default, the CopyLocal property is set to False if the assembly or component is in the global assembly cache
or is a framework component. Otherwise, the value is set to True. Project-to-project references are always set to
True.
You can create applications that reference projects or assemblies that target a different version of the .NET
Framework. For example, you could create an application that targets the .NET Framework 4 Client Profile that
references an assembly that targets .NET Framework 2.0. If you create a project that targets an earlier version of
the .NET Framework, you cannot set a reference in that project to a project or assembly that targets the .NET
Framework 4 Client Profile or .NET Framework version 4.
Project-to-Project References
Project-to-project references are references to projects that contain assemblies; you create them by using the
Project tab. Visual Studio can find an assembly when given a path to the project.
When you have a project that produces an assembly, you should reference the project and not use a file reference
(see below). The advantage of a project-to-project reference is that it creates a dependency between the projects
in the build system. The dependent project will be built if it has changed since the last time the referencing
project was built. A file reference does not create a build dependency, so it is possible to build the referencing
project without building the dependent project, and the reference can become obsolete. (That is, the project can
reference a previously built version of the project.) This can result in several versions of a single DLL being
required in the bin directory, which is not possible. When this conflict occurs, you will see a message such as
Warning: the dependency 'file' in project 'project' cannot be copied to the run directory because it would
overwrite the reference 'file.'. For more information, see Troubleshooting Broken References and How to: Create
and Remove Project Dependencies.
Note
A file reference instead of a project-to-project reference is created if the target version of the .NET Framework
of one project is version 4.5, and the target version of the other project is version 2, 3, 3.5, or 4.0.
File References
File references are direct references to assemblies outside the context of a Visual Studio project; you create them
by using the Browse tab of the Reference Manager. Use a file reference when you just have an assembly or
component and don't have the project that creates it as output.
See Also
Troubleshooting Broken References
Programming with Assemblies
How to: Add or Remove References By Using the Reference Manager
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1.What is an abbreviation?
Abbreviations are all around us, from common titles like Dr. and Prof. to the abbreviations you see on street
signs. Specifically, abbreviations are shorter spellings of words and expressions we use every day.
2.What is an acronym?
You might already know some acronyms, like NASA (National Aeronautics and Space Administration) and
ATM (automated teller machine). An acronym is a stand-in for a string of words, usually an organization name,
slogan, or something else equally wordy. Unlike abbreviations, they aren't shorter spellings of wordsthey're
made up of the words' initials.
Using abbreviations
Abbreviations are usually formed using the most recognizable letters from the word or expression. This makes
them easier to remember, and easy for others to read. It's almost like the letters are clues that point to the original
word or expression.
3.Training abbreviated
40,TRA Training
38,Train Training
15,Trng Training
Military
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4,Trg Training
3,Tng Training
1,TG training
Medical
0,T Training
0,Tr training
Medical
4.Training in definitions
57.TO,Training Objective
Military
52.TV,Training Video
48.TO,Training Opportunities
Technology
Military
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Medical
PM Program Manager
CO Commanding Officer
FY Fiscal Year
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Definition
Person or a department serving as the coordinator or focal point of an activity or program.
The point of contact at the firm was the person who said they would be waiting for us at the convention
as well.
The point of contact received many calls in the week before the company picnic regarding items people
wanted to bring and activities they wanted to happen.
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If your high school was a Missouri A+ school, you're in luck! You could get thousands of dollars to pay for
college.
The A+ program will pay your tuition (maximum of $159.75 per credit hour) to any Missouri public community
college, vocational, or technical school. To be eligible for this benefit, you must enroll full-time (12 or more
credit hours per semester) within 48 months after graduation from high school. Students providing service to any
branch of the U.S. armed forces can defer their eligibility beyond the 48 months if they return to full-time
student status within 12 months of the end of their military service. The benefits are paid by the state of
Missouri after any federal or state grant for which you are eligible is applied.
You may use your A+ until you have completed 105 percent of the hours* required for the program in which you
are currently enrolled or you complete a degree or certificate, whichever occurs first.
* Equal to 3 credit hours beyond the required hour for the degree or certificate.
All hours, including developmental/remedial hours, taken at the students current institution.
All known hours, including developmental/remedial hours, taken at any other A+ eligible institution.
Hours taken at any non-eligible A+ institution, including out-of-state institutions, that the students
current institution accepts in transfer.
Hours earned for work completed before high school graduation, including (but not limited to): dual
credit, dual enrollment, technical education articulation, Advanced Placement, International
Baccalaureate.
These benefits are paid for (maximum of $159.75 per credit hour) by the State of Missouri after any federal or
state grant for which you are eligible is applied:
If you are receiving full tuitionthrough If you are receiving partial tuitionthrough If you are not eligiblefor
Federal/State grants**, this includes: Federal/State grants*, this includes: Federal/State grants*:
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A+ pays tuition
Full tuition
Partial tuition with the remaining A+ pays standard
Standard fees tuition balance covered by A+ fees
benefits
Individual Course fees
A+ pays standard fees
No A+ Benefits will be applied to
student account.
** Based on the results of the Free Application for Student Aid (FAFSA)
Tuition (maximum of $159.75 per credit hour) and fees are subject to change without notice. Per hour cost
includes standard fees (i.e., activity fee, technology fee, general fee); you are responsible for books and
individual course fees (i.e., lab, internet, studio fees, clinical, other fees assessed to students in a variety of
specialized programs).
Funding for the Student Financial Incentives portion of the A+ Schools program is the sole responsibility of the
State of Missouri. The A+ Schools Program may provide these educational incentives subject to state funding
approval.
Entered into a written agreement with the high school prior to graduation.
Graduated with an overall grade point average of 2.5 or higher on a 4.0 scale.
Performed at least 50 hours of unpaid tutoring or mentoring, of which up to 25% may include job
shadowing.
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Maintained a record of good citizenship and avoid the unlawful use of drugs and/or alcohol.
Beginning with the high school senior class of 2015, have achieved a score of Proficient or
Advanced on the Algebra I end of course exam.
The scholarship will reimburse the unpaid balance of tuition (maximum of $159.75 per credit hour) and general
fees after all available, non-loan federal financial assistance, such as the federal Pell grant, has been applied to
an account. This may result in a zero award if the Pell grant is sufficient to cover all tuition and general fee
charges. The amount reimbursed may be reduced if there are insufficient state appropriations. General fees are
fees that are charged to all students and do not include fees specific to an individual program or group of
students.
Reimbursement will be made for completed coursework, including remedial coursework, for which a
standard grade was assigned and that is required by the institution for the completion of the degree or
certificate.
The amount of reimbursement paid for coursework for which a standard grade was not assigned
(dropped coursework after the 100% refund period), including coursework in a withdrawn
status, will be deducted from subsequent reimbursement requests. In short, you did not successfully
complete one or more courses for which A+ has paid; therefore, your A+ benefits will be reduced by the
cost of that course(s) not completed in the subsequent term.
Coursework that is part of a higher level certificate or degree taken after receipt of a certificate will be
reimbursed if it is related to the original certificate.
In order to start the enrollment process, students will need to apply to MCC first by completing the Online
Application.
Call the MCC Information Center at 816.604.1000 for answers to your A+ questions.
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At Dassault Aviation, the programs/professions organizational matrix is based on 2-level program management:
a Program Division responsible for program performance, costs and delivery times
program managers and teams for cross-disciplinary coordination in the main Divisions involved in
performance and management control.
A female engineer
Nothing predestined Laurence, a management controller in the Military Programs Division, to make her career
at Dassault Aviation. While studying at an engineering school running courses relating to the food industry, she
also passed a post-graduate diploma in biotechnologies. She completed her academic path with a Masters in
Quality Management at the Ecole Suprieure de Commerce in Paris.
Thanks to her end-of-course placement, Laurence discovered the Dassault family and became part of it. She
abandoned her original career plans with no regrets and ventured into aeronautics. Her placement was in the
Total Quality Division, as part of a team in charge of improving the after-sales process (logistic support) of
military aircraft.
The quality of logistic support is of strategic importance to secure customer loyalty: a fleet of aircraft can be
used for 25 years! Today, after 9 years with Dassault Aviation, Laurence works with a Military Program
Director. Her role in management control involves providing the Program Director with all the management data
needed to run the program. Covering the technical and economical aspects as well as the time frame, she is
constantly in contact with the design offices, production, flight tests and the sales teams.
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What about equality? Its true that most engineers in the company are male, she says. But women are made to
feel very welcome in this job. In my case, there are three women out of six people in total. Laurence is also
proof that it is possible to have a career and a family. I know how to keep things in perspective and separate the
two. But when I take photos of planes home to my three young children, theyre fascinated. They think Im the
one who builds them.
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2. New Service Offering Training will be provided whenever new services and/or tools are added
or changes are made via
Email notification of new NWN Converged VoIP Services
Webinars focusing on new NWN Converged VoIP Services
CALNET 3 CMO.
4. Detailed Technical Training
NWN shall provide detailed Technical Training for proposed, new, or replacement
services to the States CALNET 3 CMO technical staff throughout the Contract Term.
The costs for training designated as mandatory in IFB-A shall be included in the costs provided for
services and features described
throughout this IFB
This program can be taken on either a Mac or a PC. You'll need to have e-mail capabilities.
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Adobe Flash Player and Adobe Acrobat Reader are required for this course.
Note: The Online Lab System is compatible with PC and Mac computers. All students are provided detailed
instructions for setting-up a home virtual lab system as well.
You will receive a copy of A+ Guide to IT Technical Support, Ninth Edition, upon registration.
General Industry Training Requirements (click topic to view)
1910.38 - Emergency Action Plans
1910.39 - Fire Prevention Plans
1910.66 - Powered Platforms for Building Maintenance
1910.95 Occupational Noise Exposure
1910.106 Flammable and Combustible Liquids
1910.109 - Explosive and Blasting Agents
1910.110 - Storage and Handling of Liquefied Petroleum Gases
1910.111 - Storage and Handling of Anhydrous Ammonia
1910.119 - Process Safety Management of Highly Hazardous Chemicals
1910.120 - Hazardous Waste Operations and Emergency Response
1910.124 - General Requirements for Dipping and Coating Operations
1910.132 Personal Protective Equipment
1910.134 Respiratory Protection
1910.142 - Temporary Labor Camps
1910.145 - Specifications for Accident Prevention Signs and Tags
1910.146 Permit Required Confined Spaces
1910.147 The Control of Hazardous Energy (lockout-tagout)
1910.151 - Medical Services and First-Aid
1910.155 1910.165 Fire Protection (includes portable fire extinguishers)
1910.177 - Servicing of Multi-Piece and Single-Piece Rim Wheels
1910.178 Powered Industrial Trucks (forklift operator training)
1910.179 Overhead and Gantry Cranes
1910.180 Crawler, Locomotives and Truck Cranes
1910.181 Derricks (material handling)
1910.183 Helicopters (for material handling)
1910.184 Slings (material handling)
1910.217 Mechanical Power Presses
1910.218 Forging Machines
1910.252 1910.255 Welding, Cutting and Brazing
1910.261 - Pulp, Paper, and Paperboard Mills
1910.262 Textiles
1910.264 - Laundry Machinery and Operations
1910.265 Sawmills
1910.266 Logging Operations
1910.268 Telecommunications
1910.269 - Electric Power Generation, Transmission, and Distribution
1910.272 Grain Handling Facilities
1910.332 1910.333 Electrical Safety Related Work Practices
1910.410 1910.440 - Commercial Diving Operations
1910.1000 Toxic and Hazardous Substances
1910.1001 Asbestos
1910.1003 1910.1016 Thirteen Carcinogens
1910.1017 Vinyl Chloride
1910.1018 Inorganic Arsenic
1910.1020 - Access to Employee Exposure and Medical Records
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1910.1025 Lead
1910.1026 - Chromium (VI)
1910.1027 Cadmium
1910.1028 Benzene
1910.1029 - Coke Oven Emissions
1910.1030 Bloodborne Pathogens
1910.1043 Cotton Dust
1910.1044 - 1,2-Dibromo-3-Chloropropane
1910.1045 - Acrylonitrile (Vinyl Cyanide)
1910.1047 - Ethylene Oxide
1910.1048 Formaldehyde
1910.1050 Methylenedianiline
1910.1051 - 1,3-Butadiene
1910.1052 - Methylene Chloride
1910.1096 Ionizing Radiation
1910.1200 Hazard Communication
1910.1450 - Occupational Exposure to Hazardous Chemicals in Laboratories
ADMINISTRATIVE REQUIREMENTS
1903.2 - Posting of Notice; Availability of the Act, Regulations and Applicable Standards
1904.35 - Injury and Illness Recordkeeping Requirements - Employee Involvement
Identifies hiring need, develops the position description, Recruitment Plan, organizational chart and other
recruitment related documents
May serve as Search Committee Chair and identifies Search Committee members
Ensures understanding of collective bargaining agreements specific provisions with respect to filling of
bargaining unit positions
Works with the (HM) to prepare the job description and ensures proper procedures for review and
approval are met at the department level
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Routes online recruitment requests to Human Resources for job classification and posting to ATS
Ensures accurate and complete recruitment and selection guidelines and procedures
Reviews applications, participates in the interview process and recommends final applicant
Assigned by the Search Committee with the status and authority to ensure all aspects of the recruitment
process are fair and unbiased and in compliance with Affirmative Action and Equal Opportunity laws
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Provides guidance upon request to the AACL-SC to ensure all aspects of the recruitment process are fair
and unbiased and incompliance with Affirmative Action and Equal Opportunity laws
Monitors staff recruitment activity and ensures affirmative action/diversity guidelines are followed for
searches within the organization
4. Be creative
Show how your project is unique and will be exciting for students. Remember, proposals can be
submitted for any grade and any subject.
Use a variety of activities that allow students to share their knowledge and develop leadership skills.
5. Have a plan
Think about your students and clearly map out how best to engage them in the project.
7. Be safe
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Consider any safety issues associated with your projects proposed activities. Clarify how these safety
issues will be addressed. If there arent any safety concerns, state so in the proposal.
Explain how your community will be involved in the project and describe how the project will impact
the community.
Consider connecting with local organizations that are related to or that would have an interest in your
project to engage the community.
9. Budget well
Provide a detailed budget aligned with activities in your proposal. Be specific, using actual and estimated
costs where possible.
Keep in mind that the judges grade your budget, so be thoughtful and specific using actual and estimated
costs where possible.
If you do not require the full $10,000, only apply for what you need to successfully run your project.
2.4 Prerequisites
To enroll in this program, you should have basic knowledge of computer hardware and operating systemsfor
example, how to power up and log on to a machine, how to use a mouse and keyboard, and basic Microsoft
Windows navigation skills.
This program is for you if you're interested in pursuing a career in information technology, specifically related to
PC technology. This program will prepare you obtain a CompTIA A+ Certification designation. After
completing the program, you're encouraged to set up your own exam dates and times at a testing center close to
you. Test fees and dates are not included as part of this program.
Registration is still open for the training sessions by the Office of Information Practices (OIP) regarding the revisions
to the UIPA Record Request Log and procedures, including the new Checklist that agencies must submit with their
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Logs in July. In-person training opportunities regarding the revised Log and procedures are scheduled from 10:30
a.m. to noon at the following locations:
Space is available for state employees to attend the neighbor island sessions. State employees should email OIP if
they wish to attend. Online training regarding the revisions will be available to all government employees (and the
public) on OIPs training page in June.
For the latest open government news, check for archived copies of Whats New articles that are posted here, or e-
mailed upon request. To be added to OIPs e-mail list, please e-mail oip@hawaii.gov. Also, if you would like to
receive Whats New articles or attachments in a Word format, please contact OIP at (808) 586-1400
or oip@hawaii.gov.
2.6
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Microsoft Classes Page
Access. ..........................................
..................4
Excel ..............................................
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Outlook ..........................................
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................6
PowerPoint ....................................
................5
Project. ..........................................
..................7
Windows.........................................
...............6
Word .............................................
...................5
Sharepoint .....................................
...............7
Adobe Classes
Photoshop .....................................
...............9
InDesign.......................................
...................8
Illustrator ....................................
...................9
Acrobat ........................................
...................8
Premiere ........................................
................10
After
Effects ...........................................
.....10
Web Classes
CSS.................................................
...................11
HTML .............................................
.................10
MySQL ...........................................
.................11
PHP ...............................................
....................12
Online
Marketing......................................
10
JavaScript. .....................................
.................11
WordPress .....................................
................11
Joomla! ..........................................
.................11
Bootstrap .......................................
................11 TABLE OF CONTENTS Instructors
Tech./Networking Classes
A+. ................................................
.....................13
Net+ ..............................................
...................13
Security+ .......................................
.................13
Other Classes
QuickBooks ....................................
..............6
PMP................................................
...................7
Google
AdWords .....................................1
0
Agile ..............................................
...................13
ITIL ................................................
....................12
Authors
Six
Sigma ............................................
kidist & kalkidan
............12
Reviewers
Business
Niguse .......................................1
Analysis H/maryam
2
Our instructors are chosen for their knowledge of the software they are teaching as
well as their ability to present topics in a clear and concise manner. All instructors are
tested before beginning teaching. Our instructors have years of software experience
and are patient and knowledgeable. Our instructors consistently receive the highest
evaluations from their students.
Student Materials
Student manuals are easy-to-follow and are loaded with practical exercises. Many of
our student manuals are Microsoft, Adobe, or QuickBooks approved. All exercise files
are provided, and can be accessed online at anytime. Students will receive a
Certificate of Completion for each of their classes.
On-Site Training
If you have an appropriate training room, we can conduct training sessions at your
location. We can customize the topics to cover the features you need. We have pricing
for half-day and fullday On-site classes. Discounts are available for multiple On-site
classes. Ask us about supplying computers!
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TRAINING COUPONS
Business Coupons
Buy a book of Business Coupons to send students to our regularlyscheduled business
software classes. One coupon is good for one regularly-scheduled class from the list
below.* Coupons can be used by different people in your organization. Save up to 41%!
10 Coupons $2,480
25 Coupons $5,850
50 Coupons $11,000
* Please note that the Business Coupons can be used for the following classes:
Introduction to Windows, Word, Excel and Access (Introduction, Intermediate, or
Advanced), PowerPoint and Outlook: Introduction or Intermediate, QuickBooks Pro:
Part I or Part II.
Creative Coupons
Buy a book of Creative Coupons to send students to our regularlyscheduled creative
software classes. One coupon is good for one regularly-scheduled class from the list
below.* Coupons can be used by different people in your organization. Save up to 33%!
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CompTIA A+
If you are getting ready for a career as an entry-level information technology (IT)
professional or personal computer (PC) service technician, the CompTIA A+
Certification course is the first step in your preparation. The course will present
fundamental skills and concepts that you will use on the job. In this course, you
will acquire the essential skills to install, upgrade, repair, configure, troubleshoot,
optimize, and perform preventative maintenance of basic personal computer
hardware and operating systems.
COMPTIA NETWORK+
CompTIA Network +
Network+ certification is an international industry credential that validates the
knowledge of networking professionals with 18-24 months of experience in the IT
industry. Earning the Network+ certification means that the candidate possesses
the knowledge needed to configure a wide range of vendor and product-neutral
networking technologies. Network+ can also serve as a prerequisite for vendor-
specific IT Certifications such as Ciscos CCIE track.
CHICAGO- Saturdays 9am - 5pm (Five Days) - Fee: $1,295
Saturdays
July 9 through Aug. 6
MS OFFICE/WEBSITE MAINTENANCE/
QUICKBOOKS PROGRAM $7900
This program includes training in Microsoft Word, Excel,
PowerPoint, Outlook, Microsoft Access, HTML, Photoshop, Acrobat, and
QuickBooks. Youll learn the introductory through advanced topics. OFFICIAL
certifications from Microsoft, Adobe, and QuickBooks included. Can be completed
in 20 weeks, or extended up to 1 year.
240 classroom hours. Book fee $550. Exam fee $1,150. Adobe subscription fee
$300.
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PROGRAM-CTS
in this program will be learning to use the mouse, keyboard $6
After obtaining these three industry-standard certifications
you will be qualified to support a companys employees wi
their hardware, networking, and security problems. Training
certification in computer hardware, networking, and securit
TUTORING included. Training and certification in Microsoft Office is al
included so that you are prepared to answer questions abo
We can conduct a one-on-one tutoring session Microsoft Excel or any of the other Microsoft Office progra
at your learning
These
speed. If you prefer to go quickly from one topic classes
to the next,are
weled by certified instructors, with small cla
sizes for
can accommodate you. If you prefer to cover topics personal
slowly, attention. Extensive student manuals are
we can
accommodate you. Let us know how you preferincluded. OFFICIAL certifications from Microsoft and Comp
to learn. Pricing
starts at $150.00 per hour. are included. Book fee $525. Exam fee $1,200.
IT MANAGEMENT/PMP $7750
For those with experience managing or coordinating projects, this program will
supply you with training to pass the preeminent project management
certification: Project Management Professional (PMP). You almost may add
additional courses of study, such as Six Sigma Green Belt, ITIL, Agile, SharePoint,
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Microsoft Project, MySQL, and others,to this program. Book fee $300, Exam fee
$1,275.
A+ HELPDESK TECHNICIAN
PROGRAM $6995
Training and certification in Microsoft Office is included so that you are prepared
to answer questions about Microsoft Excel or any of the other Microsoft Office
programs. Training and certification in computer hardware installation, problem
diagnosis, repair, and troubleshooting also included. OFFICIAL certifications from
Microsoft and Comp weeks, or extended up to 1 year if necessary. 192 classroom
hours. Book fee $325. Exam fee $1,275.
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ON-SITE TRAINING
We can come to your location to teach classes with your choice of topics. Prices
start from $1495 for a full-day class.
ACCREDITATION/COMPLAINTS
Computer Training Source, Inc. is approved to operate by the Private Business and
Vocational Schools Division of the Illinois Board of Higher Education.
Complaints against this school may be registered with: Illinois Board of Higher
Education
Division of Private Business and Vocational Schools
1 N. Old State Capitol Plaza, Suite#333 Springfield, Illinois 62701-1377
http://complaints.ibhe.org/ (217) 782-2551 Voice/(217) 782-8548 Fax
Computer Training Source, Inc. is not accredited by a US Department of Education
recognized accrediting body.
NOW 297 (was 429 - Save 132) OR 3 easy monthly payments of 99 - Interest Free
37,500 - Average Salary for IT Support Specialists (ITJobsWatch 2012). Starting out in IT you
will typically earn between 18,000 and 24,000. Start your CompTIA A+ studies today with our
easy interest free monthly payments and start earning your worth!
CompTIA A+ 220-802 covers the skills required to install and configure PC operating systems,
as well as configuring common features (e.g. network connectivity and email) for mobile
operating systems Android and Apple iOS).
The CompTIA A+ is ideally suited for anyone at the early stages of their IT Career. The
CompTIA A+ is also suited for anyone looking to get their first job in IT.
IT Support Technician
IT Support Administrator
IT Support Specialist
Systems Administrator
Once you have completed the CompTIA A+, consider the CompTIA Network+ and Operating
System courses like Windows 7. A combination of these courses will give you the skills
employers are looking for to work in a 1st line support environment. 1st Line Support is where
the bulk of entry level IT jobs can be found.
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Is it time for you to measure the effectiveness of your training programs? If youre not sure
where to start, these Top Ten Training Metrics can help.
Measuring the effectiveness of training is a very difficult task, for stakeholders, training
departments and end users. If you are a training manager or company stakeholder looking for
ways to measure the effectiveness of your programs, these ten metrics are a great place to start.
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One: Increased retention. Most Human Resources departments measure the rate of retention in
all or various jobs. Many times, the front line, high turnover jobs are the ones that receive the
most attention. If newly trained employees feel ill-equipped for the job, they are more likely to
leave within their first 90 days. When you measure training success this way, higher retention
points to a successful training program.
Two: Increased sales. Many organizations can track efficiency based on sales. If training is
heavily geared toward a sales or customer service force, an effective program will eventually
increase sales numbers. You can also measure product knowledge training as part of a sales
number poorly educated sales people usually do not make the sale. Dollar figures and unit sales
make good metrics, but be sure to balance any metric with other factors that can influence sales
numbers.
Four: Customer service results. Any organization can link training to customer service, which
can be both internal and external. Customer service is also one of the easier place to start: one
well-written survey can identify a host of customer related issues that can be addressed by
training programs. Remember that training may not be the only solution to those issues. If your
organization already has a customer survey in place, use those metrics to cross check your
programs. When your programs impact the survey items, you can correlate an increase in
customer satisfaction back to training.
Six: Cost of training. This is an internal training department measurement. In high turnover
organizations, lowering cost per student can be used as an effectiveness measurement. Cost of
training could also relate directly back to retention if youre spending less on new hire training,
your retention may be higher. Work with your stakeholders and the HR department to determine
training costs and where you want those numbers to be.
Seven: Return on Investment. ROI has long been a catch all metric. In some cases, its easy to
define ROI, but in more cases its increasingly difficult. If you deliver soft skills training, its
hard to put a dollar figure on the return. There are numerous ROI calculations available, so if
youre thinking about using an ROI metric, look for the formulas and plug in what you can. If
you are part of a numbers-driven organization, youll be able to make friends with the
stakeholders by defining and measuring concrete ROI.
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Eight: Revenue generation. This metric appears most likely as a combination of sales numbers,
operational efficiency, and customer service. If an organization shows increased revenue, a solid
training program can be part of that increase. If your organization is rolling out a new revenue
generator, such as a product or service, that is generally the best time to use revenue generation
as training metric.
Ten: End-user satisfaction. Your audience can measure effectiveness quicker than anyone else,
both immediately following training and after a given time period, such as 30 or 60 days. The
immediate results, sometimes referred to as smile sheets, can give you a picture of what
happened in the classroom. The delayed results can tell you if the material is useful or not. Plus,
end-user surveys are great tools for proving effectiveness with management.
Remember that training metrics may take time to put into place and show results. Its also
important to obtain buy-in from your stakeholders while youre determining how to measure
results. Use these metrics to start with and use them whenever youre developing or revamping
training programs. Once you can prove bottom-line effectiveness, your credibility will go a long
way.
An Overview
Too often, training and its success in an organization is measured by the number of
training sessions given and the number of people in the seats. This inadequately
represents the value of training in an organization. Training needs to focus on improving
the current performance in an organization, as well as ensuring that skill sets exist
amongst employees for future competencies required by the organization.
Below is a graphic representation of all the content areas tackled in this article in order
to answer the question of how to construct an organizational training and development
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project.
A training strategy is a
vision
focus
direction
action planning document
It is a blueprint that needs to support the optimization of the human resource capital in
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the organization. It is essential that the training strategy is aligned to the organization's
strategy and enables its vision to be realized.
Many points can be put forward in favor of why you need a training plan. The most
compelling though rests in the results of a recent study of 3,000 companies done by
researchers at the University of Pennsylvania.
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People's needs These needs provide a base for decisions in all other areas.
Below is a practical list of activities that you need to consider if you want to have an
integrated, aligned and comprehensive training and development strategy.
The Sergay Group can assist you with your Training Strategy.
Alignment Is the T & D strategy aligned to the organization's vision and strategy?
Has provision been made for the organization's future competency requirements?
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Integration Is development planning and monitoring integrated into the performance management process?
Does the plan consist of all the necessary what, how, who and when components?
The Sergay Group offers training and development that will improve performance in
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your organization;
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