Professional Documents
Culture Documents
BCTMĐT 2015 Final
BCTMĐT 2015 Final
THNG MI IN T
VIT NAM 2015
LI GII THIU
Trn Hu Linh
Cc trng Cc Thng mi in t v Cng ngh thng tin
MC LC
CHNG I: TNG KT 5 NM CHNH SCH, PHP LUT THNG MI IN T.............9
I. TNG KT K HOCH TNG TH PHT TRIN THNG MI IN T
GIAI ON 2011 2015...................................................................................................10
1. Mc tiu c th..........................................................................................................................................10
2. nh gi chung..........................................................................................................................................11
II. KHUNG CHNH SCH CHO THNG MI IN T TI VIT NAM......................... 11
III. GII THIU VN BN QUY PHM PHP LUT MI LIN QUAN N ......................
THNG MI IN T.................................................................................................. 14
1. Qun l hot ng thng mi in t qua ng dng trn thit b di ng........................................... 14
2. X pht hnh chnh trong lnh vc thng mi in t......................................................................... 15
3. Thanh tra chuyn ngnh trong lnh vc thng mi in t.................................................................. 16
IV. THNG TIN V QUN L HOT NG CA CC WEBSITE THNG MI
IN T.......................................................................................................................... 17
CHNG II: NG DNG THNG MI IN T TRONG CNG NG....................... 19
I. QUY M TH TRNG THNG MI IN T B2C CA VIT NAM SO VI
TH GII....................................................................................................................... 20
1. Hoa K...................................................................................................................................................... 20
2. Trung Quc.............................................................................................................................................. 20
3. Hn Quc..................................................................................................................................................21
4. Indonesia..................................................................................................................................................22
5. c..............................................................................................................................................................23
6. n ........................................................................................................................................................23
7. Vit Nam...................................................................................................................................................24
II. MC NG DNG THNG MI IN T TRONG CNG NG.........................24
1. Thng tin chung........................................................................................................................................24
2. Mc s dng Internet.........................................................................................................................25
3. Tnh hnh tham gia thng mi in t trong cng ng......................................................................28
4. Hiu qu ng dng thng mi in t trong cng ng..................................................................... 30
CHNG III: NG DNG THNG MI IN T TRONG DOANH NGHIP...............33
I. THNG TIN CHUNG.....................................................................................................34
1. Loi hnh doanh nghip............................................................................................................................34
2. Lnh vc hot ng . ................................................................................................................................34
3. Quy m doanh nghip..............................................................................................................................34
II. MC SN SNG NG DNG THNG MI IN T CA DOANH NGHIP........... 35
1. H tng cng ngh thng tin . ..................................................................................................................35
2. Th in t (e-mail).................................................................................................................................36
3. Thanh ton in t...................................................................................................................................37
1. Mc tiu c th
Kt thc K hoch tng th pht trin TMT giai on 2011 2015, TMT Vit Nam c
nhng bc pht trin tch cc v bt u i vo chiu su. Bn mc tiu c th ra ti
Quyt nh 1073 v c bn c hon thin v t c kt qu tt.
1
Ph n l n d ch v T t c doanh nghi p
cng lin quan t i SME ti n hnh giao
ho t ng s n xu t M c d ch TM T lo i hnh
4 tiu c 2
kinh doanh c B2C ho c B2B
cung c p tr c tuy n th
B c u hnh thnh cc ti n
ch h tr ng i tiu dng tham
gia TM T lo i hnh B2C
Mc tiu 1: Sau 5 nm trin khai, mc tiu Tt c doanh nghip ln tin hnh giao dch TMT loi hnh
doanh nghip vi doanh nghip (B2B) c doanh nghip ln tip cn v nhanh chng trin khai hiu qu.
Trong , t l doanh nghip ln s dng thng xuyn th in t trong hot ng sn xut kinh doanh t
100%; hn 80% doanh nghip ln c trang thng tin in t c cp nht thng xuyn thng tin hot
ng v qung b sn phm ca doanh nghip. 95% doanh nghip ln c s dng phn mm ti chnh, 77% c
s dng phn mm qun l nhn s, 39% c s dng phn mm qun l chui cung ng, 31% s dng phn
mm qun l khch hng v 35% s dng phn mm qun l ngun lc doanh nghip.
Mc tiu 2: Doanh nghip nh v va (SME) tng bc ng dng TMT, tin hnh giao dch TMT loi
hnh doanh nghip vi ngi tiu dng (B2C) hoc B2B. Vic s dng e-mail trong hot ng sn xut kinh
doanh ca doanh nghip SME n ht nm 2015 t 100%. Mc tiu 45% doanh nghip c trang thng tin
in t, cp nht nh k thng tin hot ng v qung b sn phm ca doanh nghip c hon thnh
t nm 2014. T l SME tham gia cc website TMT mua bn hng ha v dch v nm 2014 t khong
40%, t l ny vt xa t l t ra trong Quyt nh 1073 n nm 2015 (30%).
Mc tiu 4: Trong giai on 2011 2015, mt s cc dch v cng trng yu lin quan ti hot ng xut
nhp khu c trin khai nhm n gin ha cc th tc hnh chnh, to thun li cho doanh nghip
thc hin mt s hot ng nh khai bo th tc hi quan, khai np thu gi tr gia tng, thu thu nhp c
nhn v cc hot ng lin quan n thu khc nh: ng dng h tr khai thu qua mng (iHTKK), ng dng
h tr k khai theo hnh thc m vch, ng dng k khai quyt ton thu thu nhp c nhn v cp m ngi
ph thuc. Tnh n ht thng 9/2013, 63 tnh/thnh ph trn c nc c trin khai h thng iHTKK
v n ngy 31/12/2014 c 97% doanh nghip s dng dch v khai thu qua mng, s lng ngi ng
k s dng dch v np thu in t l 18.056 ngi.
2. nh gi chung
Theo kho st ca Cc TMT v CNTT giai on 5 nm gn y, tnh hnh ng dng TMT
trong doanh nghip khng ch cn tp trung ti cc thnh ph ln m m rng trn phm
vi c nc. Nhiu m hnh kinh doanh mi, a dng hnh thnh v c doanh nghip
vn hnh, trin khai.
Gn 100% doanh nghip t chc trin khai ng dng TMT nhiu quy m v mc
khc nhau. Vic tham gia hot ng TMT trn mng x hi ca i b phn doanh nghip
bn l v ngi tiu dng cng vi vic ng dng cc gii php TMT trn nn tng cng
ngh di ng cho thy doanh nghip Vit Nam nhanh nhy bt kp cc xu hng mi v
TMT ca th gii phc v hiu qu cho hot ng sn xut kinh doanh ca mnh, nng
cao nng lc cnh tranh.
60/63 tnh, thnh ph ban hnh K hoch pht trin TMT ca a phng nhm trin khai
Quyt nh 1073 cho thy mc quan tm cng nh hnh ng thit thc ca cc a
phng trong vic n lc bt kp vi s pht trin ca lnh vc tng i mi m ny.
14/6/2005 B lut Dn s
26/11/2014 Lut u t
Vn bn bn
Ngh nh hng dn Lut
trn
Ngh nh s 26/2007/N-CP quy nh chi tit thi hnh Lut Giao dch in
15/02/2007 Lut GDT
t v Ch k s v Dch v chng thc ch k s
23/02/2007 Ngh nh s 27/2007/N-CP v giao dch in t trong hot ng ti chnh Lut GDT
Vn bn bn
X l vi phm
trn
Vn bn bn
Thng t hng dn thi hnh mt s ni dung ca Ngh nh
trn
Ngh nh s
22/07/2010 Thng t s 17/2010/TT-BKH quy nh chi tit th im u thu qua mng
26/2007/N-CP
! NG D NG DI NG
ng d ng bn hng ng d ng cung c p d ch v TM T
ng ng
ng d ng d ng u
d ng
khuy n gi tr c
sn tuy n
giao m i tr c
d ch tuy n
Thng bo
TM T
ng k ng k ng k
C NG THNG TIN QU N L HO T NG TH NG M I I N T
WWW.ONLINE.GOV.VN
ng d ng di ng v a c c ch c n ng M t ng d ng di ng c nhi u phin b n
bn hng v ch c n ng cung c p d ch v ng d ng khc nhau
TM T
Ch th c hi n th t c ng k Ch th c hi n th t c thng bo ho c
ng k m t l n
1
Trch nhim thng bo, ng k ca ch s hu ng dng di ng vi B Cng Thng c quy
nh ti iu 5 v iu 6 Thng t s 59/2015/TT-BCT ngy 31/12/2015 quy nh v qun l hot ng
thng mi in t qua ng dng trn thit b di ng.
S lng h s tip nhn trn Cng thng tin Qun l hot ng TMT
13.322
9.075
7.814
5.285
3.418
1.923 1.938
1.112 518
305 344
4.653
647
90 283 492 13 60 75 13 14 19
2
S lng website TMT c xc nhn ng k, thng bo cng dn qua cc nm
24 34 29 46
1. Hoa K
Nm 2015, B Thng mi Hoa K cng b doanh thu bn l trc tuyn ca quc gia ny
tnh n qu 3/2015 t 251,9 t USD. Trong , ch tnh ring doanh thu bn l trc tuyn
qu 3/2015 l 87,5 t USD, tng 4,2% so vi qu 2/2015 v tng 15,1% so vi cng k nm
trc. Doanh thu bn l trc tuyn ca quc gia ny chim 7,4% tng doanh thu bn l ca
c nc3.
Trong khi , theo thng k v d on ca eMarketer, doanh thu TMT bn l ca Hoa K
nm 2015 c t khong 355 t USD chim khong 7,4% tng doanh thu bn l nc ny. D
on n nm 2019, doanh thu TMT bn l ca Hoa K s chim 9,8% tng doanh thu bn l4.
7,4%
7,2%
87,5
78,1
84
75 67
7% 65
80,4
71,2
62
Qu 1 Qu 2 Qu 3
2. Trung Quc
Theo bo co ca Cng ty Nghin cu th trng eMarketer v th trng TMT Trung
Quc, doanh thu bn l trc tuyn nc ny tnh n thng 9/2015 c t 672,01 t USD,
tng 42,1% so vi cng k 2014 v chim khong 15,9% tng doanh thu bn l ca Trung
Quc. Vi t l ny doanh thu bn l trc tuyn Trung Quc chim khong 40% tng doanh
thu bn l trc tuyn ton cu nm 2015. D bo, t l ny s t mc trn 50% vo nm
2018 v khong 55,1% vo nm 20195.
Trong khi , mt bo co khc v th trng TMT Trung Quc nm 2015 do Tp on
t vn nghin cu cc vn Internet ca Trung Quc iResearch cng b vo gia thng
10/2015 cho bit, s lng ngi mua hng trc tuyn nm 2015 nc ny l 410 triu
3
https://www.census.gov/retail/mrts/www/data/pdf/ec_current.pdf
4
http://www.emarketer.com
5
S liu bao gm Hng Kng, du lch v doanh s bn v s kin, gii tr
Gi tr mua hng trung bnh ca mt ngi mua hng trc tuyn Trung Quc
(n v: Nhn dn t)
16051,5
14155,3
11956,1
9731,7
7716,5
6268,8
3. Hn Quc
Bo co Mua sm trc tuyn thng k do Tng cc Thng k Hn Quc cng b vo thng
11/2015 cho bit, doanh thu bn l TMT tnh ring thng 9/2015 t 4.319 t Won (khong
3,7 t USD). Cc mt hng c mua sm trc tuyn nhiu nht c th k n: dng
trong nh, my tnh v thit b lin lc, ni tht, qun o, giy dp v vali, thc phm, m
phm, sch v gi sch.
6
http://www.iresearchchina.com/samplereports/6689.html
13,9%
13%
12,1%
11,2% 50,55
10,3% 46,59
42,75
38,86
35,01
Ngun: www.eMarketer.com
4. Indonesia
Theo Statista, nm 2015 s lng ngi truy cp Internet nc ny l 93,4 triu ngi,
chim khong 37% dn s8.
Bo co ca eMarketer cho thy doanh thu bn l trc tuyn nm 2015 ca Indonesia c
t 3,22 t USD, chim 1,4% tng doanh thu bn l. T trng ca doanh thu bn l trc tuyn
trn tng doanh thu bn l c d bo s tng gn gp 3 vo nm 2018, t 3,9%9.
3,9%
3,1%
2,2%
1,4% 10,92
8,21
0,8%
5,29
3,22
1,94
Ngun: www.eMarketer.com
7
http://kostat.go.kr/portal/eng/index.action
8
Tp on thng k v Internet, website www.statista.com
9
http://www.emarketer.com/Article/Asia-Pacific-Home-Majority-of-World-Retail-Ecommerce-Mar-
ket/1013352
6,6% 6,9%
6,3%
5,6% 5,9%
22,31 23,94
19,2 20,66
17,4
Ngun: www.eMarketer.com
6. n
Trong bo co ca eMarketer vo thng 12/2015, n s l mt trong ba th trng TMT
c tc pht trin nhanh nht khu vc Chu Thi Bnh Dng, cng vi Trung Quc
v Indonesia. Nm 2015, tc tng trng TMT ca quc gia ny t mc 129,5%.
Doanh thu bn l trc tuyn ca n c t 14 t USD nm 2015, chim 1,7% tng doanh
thu bn l. D on n nm 2018, mc doanh thu ny s t 55,26 t USD.
4,4%
3,6%
2,6% 55,26
39,45
1,7%
0,8% 24,61
6,1 14
Ngun: www.eMarketer.com
36% 38%
11%
6% 6%
1% 2%
D i 15 T 15 - 19 T 20 - 24 T 25 - 29 T 30 - 34 T 35 - 39 T 40 - 49
10
Theo s liu thng co bo ch v tnh hnh kinh t - x hi nm 2015 ca Tng cc Thng k, tng
mc bn l hng ha v doanh thu dch v tiu dng nm 2015 c t 3242,9 nghn t ng (tng
ng 144,2 t USD).
11
S liu ca Tng cc dn s - k hoch ha gia nh.
7%
Trung h c ph thng
i h c, Cao ng
Sau ih c
84% Khc
60,8% ngi tham gia kho st l lao ng gin tip (nhn vin vn phng, ging dy, nghin
cu), 13,8% l lao ng trc tip (cng nhn, bn hng, lao ng tay chn), 20,7% l hc
sinh, sinh vin.
4,4%
0,3%
Lao ng gin ti p
20,7% Lao ng tr c ti p
Sinh vin, h c sinh
60,8%
13,8%
N i tr
Khc
2. Mc s dng Internet
32% ngi tr li kho st c thi gian truy cp Internet t 5 7 gi/ngy v 26% c thi
gian truy cp t 3 5 gi/ngy.
32%
26%
20%
15%
7%
D i 3 gi T 3 - 5 gi T 5 - 7 gi T 7 - 9 gi Trn 9 gi
53%
24%
14%
8%
1%
8 gi - 12 gi 12 gi - 16 gi 16 gi - 20 gi 20 gi - 24 gi 0 gi - 8 gi
2014 2015
85%
75% 73%
65%
33% 38%
19% 19%
75% s ngi tham gia kho st cho bit a im thng xuyn truy cp Internet trong ngy
l ti nh, 64% truy cp ti ni lm vic, 43% ti cc a im cng cng (qun caf, nh
hng, khch sn).
a im truy cp Internet
75%
64%
43%
16%
11% 8%
T i nh T in i T i tr ng h c T i c a hng a i m Ch khc
lm vi c Internet cng c ng
74%
48%
40%
14% 10%
3%
T i nh T in i T i tr ng h c T i c a hng a i m Ch khc
lm vi c Internet cng c ng
c bo trc tuyn l mc ch s dng Internet hng ngy ph bin nht, chim 87%. Tip
n l truy cp e-mail (79%), tham gia din n hoc mng x hi (77%), gii tr (73%). i
vi hot ng tm kim thng tin mua bn hng qua mng, 41% ngi dn tham gia kho
st thc hin hot ng ny hng ngy v 15% thc hin hng tun.
2014 2015
62%
58%
42%
38%
C Ch a
C nhiu cch thc tm kim thng tin trc khi mua hng trc tuyn, trong cch thc
tm kim bng cc phng tin in t c la chn ph bin vi 81% s ngi mua s dng
my tnh bn/my tnh xch tay tm kim thng tin, 74% s dng cc thit b di ng
(in thoi, my tnh bng). Ch c 20% s ngi chn cch thc hi bn b, ngi thn.
Cch thc tm kim thng tin trc khi mua hng trc tuyn
81%
74%
20%
3%
Trong s ngi tham gia mua sm trc tuyn, 75% cho bit quyt nh mua hng ha/
dch v qua mng ngay sau khi tm kim thng tin.
T l mua hng trc tuyn ngay sau khi tm kim thng tin
25%
C
Khng
75%
Cng theo kt qu kho st, hnh thc mua hng trc tuyn qua website bn hng ha/dch v
c la chn nhiu nht vi 76% ngi tr li kho st cho bit tng mua hng bng hnh
thc ny. T l ngi tng mua hng qua cc din n, mng x hi tng t 53% nm 2014 ln
68% nm 2015.
2014 2015
76%
71% 68%
53%
35%
25% 27% 28%
13% 16%
4% 1%
Cc hnh thc thanh ton ch yu c ngi mua hng trc tuyn s dng
2014 2015
91%
64%
48%
37%
14% 20%
11% 7% 11% 6%
1% 1%
2014 2015
40%
29% 27% 33%
25%
14% 17% 15%
D i 5 s n ph m/ T 5 - 10 s n ph m/ T 10 - 15 s n ph m/ Trn 15 s n ph m/
d ch v d ch v d ch v d ch v
2014 2015
32%
29%
23% 26%
21%
18%
14% 14% 13%
11%
2014 2015
23% 20%
Khi c hi v mc hi lng khi mua sm trc tuyn, 38% s ngi tham gia kho st
tr li hi lng.
2014 2015
53%
48%
41% 38%
6% 6% 5% 3%
2014 2015
81%
73%
61%
46% 51% 45%
42% 38%
27% 20% 29% 27%
5% 4%
5%
C Khng
Trong s 38% ngi tham gia kho st cha tham gia mua sm trc tuyn, khi c hi v
nguyn nhn cha mua sm trc tuyn, 50% cho bit khng tin tng n v bn hng, 37%
quan nim mua ti ca hng tin li v r hn, 26% khng c th tn dng hoc th thanh
ton qua mng, 25% lo s l thng tin c nhn.
Ch a bao gi th 26%
Ch t l ng giao nh n ch a t t 23%
Kh ki m nh ch t l ng hng ha 20%
4% 3%
4% Doanh nghip t nhn
11%
Cng ty TNHH
Cng ty c ph n
Doanh nghi p nh n c
34%
44% Cng ty c v n u t n c ngoi
Lo i hnh khc
2. Lnh vc hot ng
Ba lnh vc hot ng ph bin ca cc doanh nghip tham gia kho st l nng, lm, thy
sn (28%); bn bun, bn l (22%); xy dng (16%).
10% 9% 12%
a. Phn cng
Nm 2015, 100% doanh nghip c trang b my tnh bn v my tnh xch tay. T l doanh
nghip trang b my tnh bng c xu hng tng t 45% nm 2014 ln 50% nm 2015.
2014 2015
98% 100%
50%
45%
My tnh bn My tnh b ng
v my tnh xch tay
b. Phn mm
Hai phn mm c s dng ph bin l phn mm k ton, ti chnh (89%) v qun l
nhn s (49%). Bn cnh , mt s phn mm khc c doanh nghip s dng nh: phn
mm quan h khch hng (Customer Relationship Management CRM) vi 23% doanh
nghip s dng, phn mm qun l h thng cung ng (Supply Chain Management SCM)
vi 20% doanh nghip s dng v phn mm lp k hoch ngun lc (Enterprise Resource
Planning ERP) vi t l 15% doanh nghip s dng.
C Khng
11%
51%
80% 77% 85%
89%
49%
20% 23% 15%
c. C cu chi ph
Chi ph cho h tng cng ngh thng tin trong doanh nghip tng t nhau qua cc nm.
Nm 2015, phn cng vn chim t trng u t cao nht (42%), tip n l phn mm
(26%), nhn s v o to (17%).
2014 2015
43% 42%
26%
23%
18% 17% 16% 15%
Ph n c ng Ph n m m Nhn s , o t o Khc
2. Th in t (e-mail)
S doanh nghip c trn 50% lao ng thng xuyn s dng th in t cho cng vic tng
t 35% nm 2014 tng ln 39% nm 2015.
2014 2015
80% doanh nghip tham gia kho st cho bit s dng e-mail giao dch vi khch hng v
nh cung cp. Vic s dng e-mail cho cc mc ch qung co hoc gii thiu doanh nghip
v giao kt hp ng cng tng i cao, t l tng ng l 49% v 48%.
2014 2015
75% 80%
59% 56%
44% 45% 42% 43% 48% 49%
23% 17%
3. Thanh ton in t
12
Bo co ca Ngn hng Nh nc ngy 26/1/2015 ti a ch www.sbv.gov.vn
1. Dch v V in t: 6 t chc khng phi ngn hng c cp php thc hin dch v V in t,
gm: Banknetvn, VNPay, M_Service, BankPay, Vietnam Online, VietUnion. 38 ngn hng thng mi
tham gia phi hp trin khai dch v V in t.
2. H thng chuyn mch th: Ngy 1/4/2015, Cng ty c phn chuyn mch ti chnh quc gia
Banknetvn v Cng ty dch v th Smartlink sp nhp thnh Trung tm Chuyn mch th thng nht,
cho php ch th ca mt ngn hng c th rt tin hoc thanh ton ti hu ht ATM/POS ca cc ngn
hng khc.
3. Th thanh ton: Tng lng th ang lu hnh trn th trng t xp x 69 triu th, trong th
quc t l 6,25 triu th. Bn cnh cc dch v rt tin mt, chuyn khon, sao k cc ngn hng thng
mi tch hp thm nhiu tnh nng vo th ngn hng s dng thanh ton ha n hng ha, dch
v nh: thanh ton tin in, nc, cc vin thng, bo him, v my bay hoc thanh ton tin mua hng
ha, dch v trc tuyn.
4. Cc dch v thanh ton qua Internet v in thoi: Hin c 67 ngn hng thng mi trin khai
dch v thanh ton qua Internet (Internet Banking) v 37 ngn hng thng mi cung ng cc dch v
thanh ton qua di ng (Mobile Banking).
5. Thanh ton th xuyn bin gii: Cc h thng thanh ton th quc t nh VISA, MarterCard,
American Express, Diners Club/Discover (M), Union Pay (Trung Quc) cung cp 2 dng th ph bin
l th tn dng (Credit Card) v th ghi n (Debit Card). Nhng th ny c cc tnh nng nh rt tin
mt ATM, thanh ton tin khi mua hng ha, dch v ti im bn (POS), thanh ton trc tuyn (online
payment)13.
b. Tnh hnh s dng cc phng tin thanh ton in t trong doanh nghip
Theo kho st nm 2015 ca Cc TMT v CNTT, 97% doanh nghip chp nhn cho khch
hng thanh ton bng phng thc chuyn khon qua ngn hng, 16% doanh nghip chp
nhn thanh ton bng th thanh ton.
2014 2015
97% 97%
20% 16%
6% 4% 3% 2%
13
Bo co ca Ngn hng Nh nc thng 12/2015
48%
45%
31%
23%
24%
C
Khng
76%
5. Ngun nhn lc
73%
65% 62%
51%
20% 23%
7%
13%
C
Khng
S tham gia trong n m 2016
80%
15%
12% 12% 13%
9%
b. Mng x hi
S liu thng k do Cng ty nghin cu th trng eMarketer cng b vo thng 11/2015 cho
thy, hn 32 triu ngi Vit Nam thng xuyn s dng mng x hi, chim gn 36% dn
s. Nm 2015, nghin cu ca Cng ty nghin cu th trng Nielsen cng cho bit, c hn
30% ngi tiu dng gn b mt thit vi mua sm trc tuyn v tham kho mng x hi
a ra quyt nh mua sm.
Theo kt qu kho st nm 2015 ca Cc TMT v CNTT, 28% doanh nghip tham gia kho
st cho bit c tin hnh qung co hoc bn hng qua mng x hi, tng 4% so vi nm
trc. T l ny n nm 2016 c t khong 34%.
6%
28% C
Khng
28%
24%
2014 2015
9% 9% 8%
18%
11%
2014 2015
35% 27%
40% 39%
51%
48% 46% 47%
53%
17%
ng d ng di ng 10%
8%
Ch a qu ng co 13%
11%
Truy n hnh 15%
13%
Cc ph ng ti n khc 21%
21% 2014
Bo gi y 24% 2015
20%
Tin nh n/E-mail qu ng co 24%
29%
Bo i n t 35%
31%
47%
Cc cng c tm ki m 47%
M ng x h i 50%
47%
Doanh nghip nh gi cao hnh thc qung co qua cng c tm kim v qua mng x hi,
vi t l tng ng 32% v 24% doanh nghip c kho st chn cu tr li Hiu qu cao
cho hnh thc ny.
53%
35%
12%
3. Phin bn di ng ca website
Theo kho st ca eMarketer cng b vo thng 9/2015, 56% ngi tiu dng Vit Nam s
dng in thoi thng minh tm kim thng tin sn phm v 32% ngi s dng thit b
ny thc hin hot ng mua bn.
Nm bt xu hng s dng in thoi thng minh trong vic mua sm trc tuyn, nhiu
doanh nghip u t xy dng phin bn di ng cho website ca mnh. Kt qu kho st
ca Cc TMT v CNTT cho thy, t l website c phin bn di ng tng t 15% nm 2014
ln 21% nm 2015.
15%
2014 2015
2014 2015
76%
70%
40% 36%
E-mail Website
Nm 2015, 49% doanh nghip cho bit tng gi tr n hng t qua website hoc e-mail
chim di 20% tng gi tr mua hng, 17% doanh nghip c tng gi tr n hng t
chim trn 50% tng gi tr mua hng.
2014 2015
55%
49%
31% 34%
14% 17%
2014 2015
78% 77%
36% 35%
Email Website
Tng gi tr n hng nhn qua website v email trn tng doanh thu
2014 2015
51%
45%
33% 35%
16% 20%
43%
23% 21%
13% 17%
9% 6%
2014 2015
70% 72%
19% 14%
4% 6% 7% 8%
1. Tnh hnh trin khai dch v cng trc tuyn trong cc c quan nh nc
M hnh x l thng tin trn Cng thng tin Mt ca quc gia v B Cng Thng
(4) Tr kt qu h s (3) X l v tr
kt qu h s
Data-Center
2. Tnh hnh s dng dch v cng trc tuyn trong doanh nghip
Theo kt qu kho st ca Cc TMT v CNTT nm 2015, 39% doanh nghip thng xuyn
tra cu thng tin trn cc website ca c quan nh nc, 56% doanh nghip thnh thong
tra cu khi cn tm thng tin.
42%
39%
31%
13%
5% 5%
73% doanh nghip cho bit s dng cc dch v cng trc tuyn cung cp trn cc website
ca c quan nh nc, tng 16% so vi nm 2014. Khai bo thu in t l dch v cng trc
tuyn c s dng nhiu nht vi 83% doanh nghip c kho st cho bit s dng,
tip n l ng k kinh doanh vi 35% doanh nghip s dng v khai bo hi quan vi 25%
doanh nghip s dng.
73%
57%
52%
48%
43%
27%
s d ng Ch a s d ng
Th t c c p gi y ch ng nh n xu t x i nt 18%
D ch v cng khc 4%
Nm 2015, dch v cng trc tuyn c 51% doanh nghip nh gi Rt c ch, 47%
doanh nghip nh gi Tng i c ch.
58%
55%
51%
47%
39%
25%
17%
6%
2%
R t c ch T ng i c ch Khng c ch
3%
Cng ty TNHH
29%
Cng ty c v n ut n c ngoi
Cng ty c ph n
54%
14% Lo i hnh khc
34%
SME
Doanh nghip ln
66%
D t may 17%
Th y s n 15%
Da giy 9%
My vi tnh, s n ph m i n t , i n tho i v 8%
linh kin
Go 8%
Nh a 6%
S n ph m g 6%
Thp 4%
Rau qu 3%
H t i u, h t tiu 2%
Cao su 2%
C ph 1%
50%
42%
8%
C Khng S xy d ng
53%
52%
44%
36%
SME
11%
4% Doanh nghi p l n
C Khng S xy d ng
Theo kt qu kho st, t l doanh nghip c website phin bn di ng chim 21% trong
tng s doanh nghip s hu website.
21%
C
Khng
79%
Phc v cho hot ng qung b sn phm hng ti th trng xut khu, 58% s website
c phin bn ting nc ngoi.
5%
C
37% Khng
58% S xy d ng
86% doanh nghip s hu website s dng cc phng tin khc nhau qung co website,
trong nhiu nht l hnh thc qung co trn mng x hi (21%), cc cng c tm kim
(20%), qung co qua bo in t (15%).
14%
C qu ng co
Ch a qu ng co
86%
M ng x h i 21%
Cc cng c tm ki m 20%
Bo i n t 15%
T r i 13%
Bo gi y 8%
ng d ng di ng 5%
Ph ng ti n khc 7%
Trong s cc doanh nghip xut khu c website, 88% doanh nghip c phn cng cn b
ph trch website (cn b k thut, qun tr thng tin, kinh doanh). S doanh nghip c
cn b ph trch website tp trung nhiu nhng doanh nghip c website phin bn ting
nc ngoi, phin bn di ng hay c tham gia sn giao dch TMT trong v ngoi nc.
12%
Cn b ph trch website
Cn b kim nhi m
88%
70%
20%
10%
Doanh nghip xut khu tham gia sn giao dch TMT theo quy m
69% 71%
21% 19%
10% 10%
59%
19% 19%
3%
21% 21%
17% 17%
4%
2%
3. Tnh hnh nhn n hng ca doanh nghip xut khu qua phng tin in t
Theo kt qu kho st, 96% doanh nghip tng nhn n t hng qua th in t, t l
doanh nghip nhn n t hng thng qua website ca doanh nghip hoc sn giao dch
TMT ln lt l 29% v 23%.
96%
29%
23%
Kt qu kho st theo quy m doanh nghip cng cho thy, 45% doanh nghip ln c tng
gi tr n hng nhn qua phng tin in t chim trn 50% tng doanh thu xut khu.
T l ny doanh nghip SME l 18%.
34%
21% 21%
18%
73% doanh nghip nh gi hiu qu ng dng TMT trong hot ng xut khu l Rt
hiu qu hoc Hiu qu.
59%
26%
14%
1%
R t hi u qu Hi u qu Khng r r t Khng hi u qu
68%
26%
6%
C Khng S s d ng
79%
61%
32% SME
16% Doanh nghi p l n
7%
5%
C Khng S s d ng
37% doanh nghip c trn 50% tng s lng giao dch c thc hin thng qua phng
thc giao kt hp ng truyn thng (gp g trc tip m phn v k hp ng). T l
tng ng i vi phng thc in t l 35%.
4. Tranh chp hp ng in t
8% doanh nghip s dng hp ng in t cho bit c pht sinh tranh chp vi i tc. 60%
trong s cho bit tranh chp lin quan ti ni dung hp ng. Ch 24% tranh chp lin quan
n kha cnh in t ca giao kt hp ng (li nhp thng tin hoc cc li hnh thc khc
trn hp ng in t gy ra tranh chp v gi c, s lng ca hng ha).
8%
C pht sinh tranh ch p
IV. S DNG DCH V CNG TRC TUYN TRONG HOT NG XUT KHU
1. Tnh hnh s dng dch v cng trc tuyn ca doanh nghip xut khu
66% doanh nghip s dng phng thc trc tuyn (gi/nhn thng tin qua H thng
thng quan t ng VNACCS/VCIS ca Hi quan) thc hin cc th tc hi quan i vi
hng ha xut khu.
T l doanh nghip xut khu la chn phng thc thc hin th tc hi quan
34%
Ph ng th c th cng
Ph ng th c tr c tuy n
66%
Dch v cng trc tuyn khc lin quan n hot ng xut khu
thng c s dng
95%
17%
4%
Th t c c p gi y Th t c i v i tu Th t c khc
ch ng nh n xu t x bi n xu t c nh, nh p
i nt c nh, qu c nh
33% doanh nghip cho bit c khong trn 80% th tc hnh chnh lin quan n hot ng
xut khu ca cng ty c trin khai trc tuyn.
27%
23%
17%
Khi c hi v l do khng s dng cc h thng dch v cng trc tuyn trong hot ng
xut khu, 41% doanh nghip cho bit do h thng dch v cng trc tuyn hot ng khng
n nh, 35% doanh nghip cho bit cha c o to v thc hnh khai bo trn mi
trng trc tuyn, 32% doanh nghip la chn l do trnh t thc hin dch v cng trc
tuyn cha r rng.
69%
26%
5%
R t hi u qu T ng i hi u qu Khng hi u qu
a. M hnh hot ng
Website TMT tham gia kho st bao gm hai loi hnh hot ng: nhm website TMT
bn hng chim t l 89%, nhm website cung cp dch v TMT chim 11%.
11%
Website cung c p d ch v
Website TM T bn hng
89%
Trong nhm website TMT bn hng, 93% l website bn hng trc tuyn, 7% website cn
li c thit lp vi mc ch gii thiu sn phm v dch v ca doanh nghip.
7%
Website gi i thi u s n ph m
93%
Trong nhm website cung cp dch v TMT, 92% l sn giao dch TMT, 15% l website
khuyn mi trc tuyn, 3% l website u gi trc tuyn.
92%
15%
3%
16%
H N i
40%
Thnh ph H Ch Minh
Khc
44%
Theo s liu kho st, 76% website c phm vi kinh doanh trn ton quc, 13% website kinh
doanh c trong nc v quc t, 8% website kinh doanh trong a bn tnh, thnh ph ni
thng nhn, t chc t tr s hoc c vn phng i din, 3% website kinh doanh ti th
trng nc ngoi.
3% 13% 8%
Trong t nh/thnh ph
Ton qu c
Qu c t
C trong n c v qu c t
76%
D ch v b t ng s n 6%
D ch v vi c lm, o t o 6%
V my bay, tu, xe 7%
D ch v ph n m m, thi t k website, l u tr 8%
th thao, d ngo i 9%
D ch v l u tr v du l ch 9%
t, xe my 10%
M v b 12%
Sch, v n phng ph m, qu t ng 14%
Th c ph m, u ng 15%
S c kh e, s c p 16%
Xy d ng, nh c a, n i th t, ngo i th t 17%
i n t , k thu t s , thi t b m thanh, hnh nh 17%
Th i trang v ph ki n 18%
My tnh, i n tho i, thi t b v n phng 20%
Hng i n l nh, thi t b gia d ng 22%
1% 2%
V n doanh nghi p
Nh n c
ut n c ngoi
97%
n v Website
Cng ty CP Foody foody.vn
Cng ty CP Dch v giao hng nhanh giaohangnhanh.vn
Cng ty CP Cng ngh Haravan haravan.com
Cng ty CP Cng ngh Sen sendo.vn
Cng ty TNHH Keewi ticketbox.vn
Cng ty CP Tiki tiki.vn
Cng ty CP V xe r vexere.com
Cng ty CP Navigos Group Vit Nam vietnamworks.com
Cng ty CP So snh Vit Nam websosanh.vn
4. Ngun nhn lc
Theo kho st, t l nhn vin kinh doanh chim 30% trong tng s nhn vin ca cc doanh
nghip hot ng trong lnh vc TMT. Nhn vin h tr in thoi/h tr trc tuyn
chim 20%, nhn vin giao hng chim 19%, nhn vin pht trin ng dng qua in thoi
di ng chim 9% trong tng s nhn vin ca cc doanh nghip ny.
T l phn b ngun nhn lc
30%
19% 20%
17%
11%
9%
Nhn vin kinh Nhn vin cng Nhn vin pht Nhn vin php Nhn vin giao Nhn vin h tr
doanh ngh thng tin tri n ng d ng l hng i n tho i; h tr
cho i n tho i tr c tuy n
di ng
1. Cc tin ch v cng c h tr
a. ng k thnh vin
70% doanh nghip c website tham gia kho st cho bit khng yu cu khch hng ng k
ti khon thnh vin thc hin mua sn phm, dch v trn website. thun tin cho
khch hng khi giao dch, cc website ny cho php khch hng in biu mu t hng,
trong c cung cp thng tin lin lc nhn vin lin h.
30%
Khng
70% C
b. Qun l t hng
Hn 1/2 website TMT (t 52% ti 53%) c cung cp cc tnh nng xc nhn n hng qua
email, tin nhn, cng c gip lc/tm kim sn phm, tin ch gi hng. 49% website c cng
c qun l t hng gip khch hng d dng qun l, theo di cc n hng ca mnh. 5%
website cho php ti ng dng mua hng trn in thoi di ng.
Gi hng 53%
L c/tm ki m s n ph m 53%
Qu n l t hng 49%
nh gi s n ph m 37%
So snh s n ph m 11%
nh gi ng i bn, ng i mua 9%
Cc ti n ch khc 4%
38%
Khng
62% C
70%
27%
18%
3%
a. H tr trc tuyn
97% cc website TMT c tch hp tnh nng h tr trc tuyn khch hng c th gi yu
cu h tr. Tnh nng ny cn gip doanh nghip theo di thng tin khch truy cp, to dng
mi quan h vi khch hng v nng cao c hi bn hng.
3%
C
Khng
97%
90%
63%
60%
4%
33% T v n chuy n
Thu bn th 3
57%
C hai hnh th c
10%
11%
C
23% Khng
66% Do ng i bn quy nh
12%
C
25% Khng
63%
Do ng i bn quy nh
18%
C
Khng
82%
e. C ch v quy trnh r sot, kim duyt thng tin
70% website TMT c c ch, quy trnh r sot v kim duyt thng tin v sn phm/hng
ha/dch v trc khi ng ti trn website, 30% website TMT khng c c ch ny.
30%
C
Khng
70%
g. Chnh sch bo v thng tin c nhn
89% website TMT c chnh sch bo v thng tin c nhn. Trong 79% website c cng
b chnh sch ny trn website.
11%
C
Khng
89%
61%
44%
17%
13%
Ban hnh chnh sch, Tri n khai gi i php Tri n khai quy trnh Khc
quy nh c a cng ty k thu t, mua s m m b o an ton
trang thi t b thng tin
87%
77%
64%
25%
2%
Thanh ton Thanh ton khi Thanh ton Thanh ton Hnh thc
trc tip ti cng ty nh n hng (COD) trc tuyn chuyn khon thanh ton khc
20%
10%
5%
4%
D ch v l u tr v du l ch 4%
i n t , k thu t s , thi t b m thanh, hnh nh 5%
Sch, v n phng ph m, qu t ng 5%
V my bay, tu, xe 6%
S c kh e, s c p 7%
Th c ph m, u ng 7%
Xy d ng, nh c a, n i th t, ngo i th t 7%
Hng i n l nh, thi t b gia d ng 10%
Th i trang v ph ki n 11%
My tnh, i n tho i, thi t b v n phng 14%
37%
18%
15% 16%
14%
20% D i 10%
24%
10%-30%
30%-50%
8%
Trn 50%
11% 37%
Khng xc nh
d. T l n hng o
Trong s cc website TMT bn hng cho php t hng trc tuyn, t l n hng o trung
bnh chim khong 15%. y l nhng n hng khng xc nh c ngi mua do ngi
mua t hng vi thng tin sai, n hng b hy ngay sau khi t hng hoc ngi mua
khng tin hnh xc nhn n hng.
. Hiu qu kinh doanh
Tng doanh thu trong 10 thng u nm 2015 ca 839 website TMT bn hng tham gia
kho st c t 11.624 t ng. So vi nm 2014, doanh thu 10 thng u nm ca 875
website TMT bn hng tham gia kho st l 8.084 t ng.
11.624
8.084
2014 2015
Nm 2015, cc website TMT bn hng c doanh thu ln a phn thuc nhm website kinh
doanh cc mt hng nh: v my bay, in lnh, thit b gia dng, in t v k thut
s, thit b m thanh, hnh nh.
Tn n v Website
Tng cng ty Hng khng Vit Nam vietnamairlines.com
Cng ty CP Th gii di ng thegioididong.com
Cng ty CP VNG esale.zing.vn
Cng ty CP Bn l k thut s FPT fptshop.com.vn
Cng ty TNHH Recess lazada.vn
Cng ty CP Thng mi Nguyn Kim nguyenkim.com
Cng ty CP Pico pico.vn
Cng ty TNHH Cao Phong dienmaycholon.vn
Cng ty TNHH Thng mi VHC hc.com.vn
Cng ty TNHH K ngh Phc Anh phucanh.vn
Hng ha/dch v c giao dch nhiu trn website cung cp dch v TMT
23% 23%
12%
10%
8%
54%
23%
18%
16%
12%
1.960
806
2014 2015
1.181
960
2014 2015
13% hotdeal.vn
9% muachung.vn
49%
10% cungmua.com
nhommua.com
19% Khc
319
276
2014 2015
An ninh m ng ch a mb o 15%
43% Nam
57% N
47% ngi tham gia kho st c tui t 26 - 35 tui, 29% ngi tham gia kho st c
tui t 18 - 25 tui. Trn 55 tui chim t l 6% s ngi tham gia kho st.
18%
18 - 25 tu i
6%
26 - 35 tu i
47%
36 - 55 tu i
29% Trn 55 tui
93% ngi tham gia kho st cho bit c s hu t nht mt thit di di ng thng minh
(in thoi thng minh, my tnh bng, ng h thng minh). Trong s , 95% s hu cc
loi in thoi thng minh, 34% s hu my tnh bng.
Khng s d ng 7%
ng h thng minh 9%
My tnh b ng 34%
6 gi - 8 gi 8 gi - 18 gi 18 gi - 22 gi Sau 22 gi
t nh t 1 l n/thng 29%
t nh t 1 l n/tu n 24%
t nh t 1 l n/ngy 45%
Khng s d ng 12%
47% ngi tham gia kho st s dng thit b di ng tm kim thng tin v sn phm ti
ca hng, 25% tm kim thng tin qua bn b, 28% hi trc tip nhn vin bn hng.
47%
28%
25%
Thi gian trung bnh s dng thit b di ng tm kim thng tin ti ca hng
31%
30%
24%
15%
27%
C
Ch a bao gi
73%
D i 100.000 ng 40%
Thao tc t hng c thc hin thng qua ng dng mua sm trn di ng hoc trn phin bn di
16
i vi cc doanh nghip pht trin ng dng dnh ring cho di ng (native application)
kho ng dng ca Google l ni phn phi c a chung nht vi 47% s doanh nghip
s dng, 32% doanh nghip s dng Apple Store.
47%
32%
20%
9%
a. Ngun nhn lc
Trong s cc doanh nghip trin khai ng dng TMT trn nn tng di ng, 48% doanh
nghip c nhn s chuyn trch xy dng v vn hnh ng dng trn nn tng di ng. 52%
doanh nghip cn li cho bit cn b kim nhim ph trch c mng website v di ng.
48% C
52% Khng
67%
26%
7%
74%
23%
3%
37% doanh nghip tham gia kho st cho bit c thc hin cc chng trnh khuyn mi
dnh ring cho khch hng s dng thit b di ng.
37%
C
63% Khng
74%
23%
3%
Theo kt qu kho st, 77% doanh nghip cho php khch hng thc hin ton b qu trnh
mua sm trn thit b di ng (thng qua phin bn website dnh cho di ng hoc ng dng
di ng ci t trn my).
T l doanh nghip cho php khch hng thc hin ton b qu trnh mua sm
trn thit b di ng
23%
C
Khng
77%
74%
21%
5%
75 %
23 %
2%
So snh tng quan trn tng thi gian khch hng truy cp h thng website/ng dng ca
doanh nghip qua cc phng tin khc nhau, 58% doanh nghip cho bit khi truy cp bng
thit b di ng khch hng ch lu li trn h thng khng qu 5 pht. Vi cc phin truy
cp c thi gian t 5 pht tr ln, khch hng c xu hng s dng my tnh bn hoc
my tnh xch tay nhiu hn thit b di ng.
11% 12%
3% 6%
So snh t l khch hng cung cp phn hi hoc bnh lun v sn phm/dch v trn cc
loi nn tng di ng, phn hi qua website phin bn di ng nhiu hn phn hi qua ng
dng di ng, vi t l tng ng l 54% v 46%.
21%
Hi u qu cao
27%
24%
Hi u qu
27%
40%
T ng i hi u qu
28%
8%
Hi u qu th p
10%
1. Quy m o to thng mi in t
Trong s 164 trng tham gia kho st, c 96 trng trin khai hot ng o to TMT,
trong c 67 trng i hc v 29 trng cao ng. S trng o to TMT tng 19
trng so vi nm 2010 v tng 8 trng so vi nm 2012.
67
49 52
36
28 29
ih c
Cao ng
Mn TM T 79%
Cc mn c lin quan n TM T 6%
Ngnh TM T 5%
91%
79%
74%
T l ging vin TMT trnh thc s l 74%, trnh tin s l 14%, trnh c nhn, k
s l 12%.
12% 14%
Ti n s
Th c s
C nhn/k s
74%
a. Gio trnh
nh gi mc ph thuc vo cc ngun ti liu theo thang im t 1 5 (ph thuc t: 1;
ph thuc nhiu: 5), kt qu cho thy s im v mc ph thuc vo cc ngun ti liu ln
lt l: ti liu t bin son: 3,65 im, ti liu trong nc: 3,6 im, ti liu nc ngoi: 3
im, ti liu t cc ngun khc: 2,35 im.
3,6 3,65
3
2,35
26,6% trng c tip nhn (tham kho hoc s dng) cc chng trnh hc ngn hn ca
nc ngoi nh Anh, c, Mvo chng trnh ging dy ca mnh.
26,6% 24,8%
23,9%
12,8% 11,9%
Ni dung ph bin nht trong cc gio trnh, ti liu v TMT l Tng quan v tnh hnh
TMT, chim 95%. Cc ni dung khc nh: chnh sch php lut TMT (89%), an ninh, an
ton trong TMT (86%), giao dch TMT (83%).
T ng quan TM T 95%
D n TM T 16%
Khc 5%
38,5%
27,1%
18,8% 15,6%
12%
9% 8%
17
S liu ca Tng cc Thng k nm 2015
18
Bng xp hng trn www.alexa.com
358
327
271
263
206 198
72%
58%
58%
55%
54%
53%
52%
A. THNG K TRUY CP
1. S lng truy cp
Ngy mua sm trc tuyn nm 2015 (NMSTT 2015) c t chc vo th 6, ngy 4/12/2015.
Thng k s lng truy cp ca ngi tiu dng t website www.onlinefriday.vn v t
website ca cc doanh nghip trong ngy ny nh sau:
a. Truy cp trn h thng www.onlinefriday.vn
- Tng s lt truy cp: 2.556.127
- Tng s lt xem thng tin/khuyn mi: 16.875.173
- S lt ti App Online Friday: 11.000 (trn nn tng iOS, Android, Windows)
- S lt xem, truy cp App Online Friday: 432.253
- Thi gian trung bnh mt phin truy cp: 7.09 pht
b. Truy cp trn cc website doanh nghip
- Tng s lt truy cp: 18.770.463 (tng 3,4 ln so vi ngy trung bnh trong nm)
- Tng lt xem sn phm: 75.436.041
2. a im truy cp
T l ngi mua hng trong NMSTT 2015 tp trung ch yu TP. H Ch Minh v H Ni
vi t l tng ng 37% v 35%. Nng v Hi Phng l 2 thnh ph c t l truy cp xp
th 3, chim 3%. Cc a phng cn li trong c nc c t l truy cp l 22%.
TP. H Ch Minh
22%
H N i
37%
3% H i Phng
3%
N ng
3. Thit b truy cp
Trong NMSTT 2015, my tnh bn/my tnh xch tay l cng c c ngi tiu dng s
dng truy cp nhiu nht vi t l 59%. Truy cp t in thoi di ng chim 33,8%, t
my tnh bng chim 7,2%.
95
Th ng k theo l t truy c p Th ng k theo l t xem thng tin
My tnh bn/my tnh xch tay My tnh bn/my tnh xch
i n tho i di ng i n tho i di ng
My tnh b ng My tnh b ng
7,2% 8%
33,8% 28%
59% 64%
28% khch hng truy cp trc tip vo h thng ca NMSTT, 33% truy cp t cc cng c
tm kim, 35% truy cp t bo in t.
35%
33%
28%
4%
19
300 doanh nghip ni bt chim 80% th trng.
170
35 30
25 23
12,5 6 3 9
Trong NMSTT nm nay, cc doanh nghip cho bit s lng n hng h nhn c tng
5 ln so vi ngy trung bnh trong nm. C th nhm doanh nghip c doanh s nh hn
100 triu ng/ngy c mc tng trng 3,72 ln, nhm doanh nghip c doanh s ln hn
500 triu ng/ngy c mc tng trng 3,81 ln. Nhm doanh nghip c doanh s t 100
triu 500 triu ng/ngy c mc tng trng l 6,03 ln.
2014 2015
6,03
< 100 tri u ng 100 tri u - 500 tri u ng > 500 tri u ng
3. Cc dch v h tr thng mi in t
97
Hnh thc thanh ton
92%
4%
1,5% 1,5%
0,5% 0,5%
52%
70% Km
Trung bnh
39% T t
26%
9% 4%
2014 2015
21
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