ESSENTIALS OF MANGEMENT

SAMPLE EXAMINATION PAPER

Students MUST answer QUESTION 1 and FOUR other questions.

Clearly cross out surplus answers.

Time: 2.5 hours

 CANDIDATES MUST ATTEMPT THIS QUESTION

QUESTION 1 Marks

a) What effect did the division of labour have on jobs? 1

b) What was the name of the series of studies that played an important part in the understanding of 1
organizational behaviour?

c) Explain the difference between a rule and a policy. 2

d) Define what is meant by a single use plan 2

e) Give TWO reasons why it is important that an organisation understands what its core competencies are. 2

f) List the three core tasks of project management 3

g) Describe what a self-monitoring personality trait would seek to measure. 2

h) Define what is meant by groupthink. 2

i) What was the name of the researcher who developed the Three-Needs Theory? 1

j) What is the name of a framework that is commonly used for analysing and designing jobs that are 1
motivating?

k) What is the name of the leadership theory model developed by Robert House? 1

l) Explain the key objectives of basic corrective action that may be undertaken by a manager in response to a 2
performance problem

Total 20 Marks

QUESTIONS CONTINUE ON NEXT PAGE

Essentials of Management SAMPLE PAPER NCC Education Ltd 2010

 CANDIDATES MUST ATTEMPT FOUR FURTHER QUESTIONS
Marks
QUESTION 2

a) Scheduling plays an important role in the way in which managers allocate resources.
i) A Gantt chart is a scheduling device. What does this type of chart show? 2

ii) What is the name given to a modified Gantt chart that schedules capacity by entire departments or 1
specific resources?

iii) Briefly explain why you would use a PERT network. 3

iv) What does a critical path show? 1

v) What does scheduling define for each of the activities within a project? 3

b) List the FIVE types of employee behaviour that managers seek to explain, predict and influence 5

c) i) Explain why an understanding of his/her personality is important in explaining an individual 3

employees behaviour within an organisation

ii) List the TWO most common approaches to classifying personality traits 2

Total 20 Marks

QUESTION 3 Marks

a) The BCG Matrix is a means of evaluating a business. It does this by placing the business in one of the 8
following four categories:
Cash cows
Stars
Question marks
Dogs
Explain what each of these categories means in terms of the characteristics of the business.

b) List FOUR ways in which an intranet can help to improve the decision making of employees within an 4
organisation.

c) Give TWO advantages and TWO disadvantages of using personal observations as a source of obtaining 4
information for measuring the performance of employees

d) Why is it important that descriptions of Customers and Markets are included as components in an 4
organisations Mission Statement?

Total 20 Marks

Page 3 of 4

Essentials of Management SAMPLE PAPER NCC Education Ltd 2010

QUESTION 4 Marks

a) List FOUR challenges that a manager typically has to face. 4

b) Explain why a sales manager who is establishing an international sales team may have problems if he 4
displays an ethnocentric attitude.

c) Briefly describe the roles of Henri Fayol and Max Weber in the development of general administrative 6
theories.

d) Describe briefly why the equity theory is an important factor in employee motivation. 6

Total 20 Marks

QUESTION 5 Marks

a) Successful managers must have the ability to motivate their employees effectively.
i) Explain what is meant by the term MOTIVATION 5

ii) List the FIVE needs that were included by Abraham Maslow in his hierarchy of needs theory and 5
give one example of each of these needs.

iii) Explain how open book management can be used to help motivate employees within an organisation. 5

b) Briefly explain why an organisation might decide to monitor the internet and e-mail usage of its employees. 5

Total 20 Marks

QUESTION 6 Marks

a) Explain why a SWOT analysis should be undertaken as part of the strategic management process. 6

b) Define what is meant by the term joint venture. 2

c) Explain why identifying the decision criteria and allocating weights to these criteria are key steps in the 6
decision making process.

d) Describe what is meant by the term bounded rationality when making decisions. 4

e) Expand the following global trade acronyms: 2

NAFTA
ASEAN

Total 20 Marks

Page 4 of 4

Essentials of Management SAMPLE PAPER NCC Education Ltd 2010