Hiking

Standard Work for Rental Counter Associates

Task Issues to Look Out For Room for Improvement for Task
Frequency
Checking RentalNet for new Online reservations with no phone Constant checking to ensure no missed
Every 5 min reservations call reservations
Input Hike if needed into HikeNet from
ASAP RentalNet Data entry error Check HikeNet frequently
Look for reservation next time
ASAP Decide Priority wise Keep in mind travel time
Make sure all trucks showing Keep frequent communication with service
ready in RentalNet are "Ready department to ensure trucks are updated in
Within 5 min Check if truck is valiable Line Excellent" RentalNet if they are fixed/broken
Within 5 min Check if Hiker avaliable Delays of hikers Constant communication with hikers
Have hikes lined up for hikers upon return to
Within 10 min Dispatch Hiker Delays of hikers rental office
Ensure keys are easy to locate to improve
Within 10 min Hike Truck Traffic efficiency