JOHAN GUSTAV HARDIMAN

4 Sandringham Gardens • Bournemouth • BH9 3QW • 07513 505607 • gustav.hardiman@googlemail.com

SUMMARY
Senior Management Consultant specialising in complex business change solutions to
Finance, Risk, Operations and Technology with well developed skills in business
processing, business analysis, performance management and media design.
Contributing to product development, commercial activities and delivering on client
engagement commitments. Recognised for conceptual leading edge thinking to help
clients to initiate and drive sustainable change within their organisation with strong client
relationship management, project management, consultative selling, problem-solving,
organisational and communication abilities.

EXPERIENCE HIGHLIGHTS
ADMINISTRATIVE
 Management of XML data using SQL Server
 Extraction of databases for analysis and optimisation using IIS
 Red flag management: action all external red flags against system generated
reports
 Handled monthly billing and correspondence related to implementation projects
and maintained accurate filing systems
 Provided administrative support to a variety of international agents coordinating
multiple priorities
 Drafting policies and procedures

BUSINESS INTELLIGENCE
 Monthly diagnostic reporting and analysis using internal business intelligence
report system
 Monthly reporting on international market trends, opportunities and risks

CONSULTING PRACTICES
 Best practice advisory, deploying benchmarking approaches and interpreting data
 Working in a team delivering pragmatic solution implementations
 Delivering expertise in terms of ‘making learning work’ and human performance
industry knowledge
 Improving operating strategy, policy, process, systems and information
management systems integrations
 Project management and meeting deadlines
 Analysing client systems (people, processes, technologies)
 Process and business analysis (impact and process, process modelling and
process mapping)
 Custom development of software and process
 Software training
 Providing technical support to end users using LMS/LCMS and content
development tools
 Planning (project, resources and implementation)
 Analysis of client risks and issues
 Solution design (integration specifications and job role documentation)
 Development testing and user acceptance testing
 Quality assurance (software custom development and upgrades)
 Media design (e-courses, e-assessments, interactive training simulations,
performance support tool development)

CUSTOMER RELATIONSHIP MANAGEMENT

 Taking a brief from clients on the issues they want to tackle
 Presenting solutions to client’s management team
 Quarterly status meetings with client’s as well as international agents /
distributors / Value Added Resellers and South African Marketing Officers

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JOHAN GUSTAV HARDIMAN
4 Sandringham Gardens • Bournemouth • BH9 3QW • 07513 505607 • gustav.hardiman@googlemail.com

 Cross-functional communication with all business units regarding client

requirements and deliverables

ORGANISATION AND MANAGEMENT

 Overseeing projects and ensuring that budgets and deadlines are met
 Cost management, asset management and operational budget control
 Achieving profit budgets and achieving sales budgets
 Recruitment and succession – 18 staff members
 Skills transfer, proactive coaching and counselling
 Recruitment of candidates, increase revenue per employee, stretch target and
KPA management of 18 staff members
 Increase capacity and productivity within divisions
 Sign of commissions and approval of expenses
 Implementation of company specifications
 Increase customer retention rate from 3 years to 5 years

SALESAND MARKETING
 Sales strategy development and execution
 Campaign development and management
 Report writing, business plan writing, proposal writing and marketing
communication pack development
 Website updates aligned with product and solution offering
 Design, develop, implement, maintain and grow distribution channels
 Negotiating and closing deals

EMPLOYMENT
Senior Management Consultant, Differentis LLP, Guildford, January 2009 – May 2010
Optimisation Consultant, CUDA Technologies, Rivonia, November 2007 – December 2008
Account Manager, Flexistaff Labour Brokers, Randpark Ridge, March 2007 – October 2007
Operations Manager (Head of division), Beyond Outsourcing, Rivonia, February 2006 –
September 2006
International Business Development Manager, MG Visions International, Sandton, October
2001 – January 2006

EDUCATION
BSc Psychology, Open University, Expected 2013
Business Management, Damelin College, 2004
Business Management – B, Marketing – A, Accounting – A+
A Levels, Vaalharts High School, Jan Kempdorp
English - C, Business Economics - C, Economics - B, Typing - A

VOLUNTEER WORK
Becton Centre New Forrest, July 2010 - present
As a volunteer Psychologist Assistant support is provided to Psychologists working with
patients that suffer from High Dementia or Alzheimer’s. Part of BSc Psychology degree
to get elected by NHS in 2013 to do Doctored in Clinical Psychology.

South African Cosmetic Export Council, July 2003 – June 2004

As the Training and Research Development Director training was provided to previously
disadvantage people on how to start a cosmetics company, how to market your product
in the local market and how to get your product export ready.

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