Nomenklatur

rata-rata kedatangan ( banyak kedatangan per satuan waktu)

(mean of arrival rate of customers (average number of customers arriving per unit of time)
rata-rata pelayanan ( banyak pelanggan yang dilayani per satuan waktu)
(mean service rate (average number of customers that can be served per unit of time)
1 rata-rata waktu pelayanan untuk 1 pelanggan
(average service time for 1 customer )
c jumlah pelayan
(the number of servant)
n jumlah pelanggan
(the number of customer)

Istilah Deskripsi 1 - phase Multi - phase

1
P0 1 P0
Probabilitas tidak ada pelanggan = Pelayan menganggur


n c 1
1
n
c
1 c

Po

n! c! c
(The probability that no customers are in system)

n 0

n n
1
Pn 1 Pn P0 , untuk n>c
Probabilitas terdapat n pelanggan dlm sistem antrian c!c n c
Pn
(The probability that n customers are in system) 1
n

Pn P0 , untuk n< c
n

Probabilitas pelayan sibuk = pelanggan menunggu 1 c

c

Pw Pw Pw P0
(The average utilization of the system) c! c

c

Rata-rata jumlah pelanggan dlm sistem antrian L

( )
L
(The average number of customers waiting in service system) L P

(c 1)!(c ) 2 0

Rata-rata jumlah pelanggan dlm baris /panjang antrian 2
Lq Lq Lq L
(The average number of customers waiting in line) ( )
Waktu yang dihabiskan dlm sistem antrian (waktu tunggu + pelayanan) 1 L
W W W
(The average time spent waiting in line, including service) ( )
Waktu tunggu sampai dilayani 1 Lq
Wq Wq Wq W
(The average time spent waiting in line) ( )