Thana

Ghunaim Conflict Resolution Program 1

Conflict Resolution Program

Design Plan

Part 1. Background:

The Director of Engineering at Imaginary Inc., a software company with a

highly diverse employee demographic, requested a 30 minutes training course to

help mangers deal with conflicts and resolve the problems with minimum

involvement the HR department. The aim of this course is to help team

heads/project managers identify conflicts and use proven techniques to resolve

those conflicts constructively. By resolving conflict, departments can increase

productivity, minimizing overtime and increasing employee retention leading to the

main business need, which is containing cost.

After completion of this course, learners will

Identify the common cause of conflict

Identify the source of conflict between the disputants

Construct a solution both disputants can support

Create a solution that both parties agreed on

Part 2. Format

Taken into consideration the target audience, their busy schedule and their

preferences, the training course will be delivered in an asynchronous learning

format. In the self-study format the learners will be able to study during their free

time. The material will be available on demand. The modules will have a pre
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scripted narrations and instruction to guide the learners through the program.

Leaners will get immediate feedback to the activities/assessments.

Part 3. Communication Medium

The Modules of the self-study course will be available online. Online

asynchronous mode will allow learners to access the course material according to

their preference. It will not restrict them to a certain time or place making it more

convenient for learners with a busy schedule. Online courses do have higher

production cost, but will be cheaper on the longer run. This is because they require

less planning when it comes to booking venues, hiring instructors and

preparing/printing supporting material. Having the course material available online

means that the learner can access it any time making it easy for them to review that

material when they need to apply it.

One of the drawbacks of self-study online format is that there is no live

interaction with the instructor or other learners, which means discussion and

feedback is limited to whatever is provided by the modules. Another disadvantage is

that changes cannot be done quickly to accommodate different learners needs, so

when designing the program, the designer needs to try to incorporate as many

needs as possible without overloading the modules with unnecessary material.

Another major drawback is the possibility of technology let down. There is always

the possibility of slow or lost internet connections and other technical issues that

the learner might face which will cause frustration.

Given the number of possible learners and their busy schedule and the fact

the rooms that are available for instruction only seats 12-25 having to schedule face
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to face in classroom training might lead to the possibility of requiring several

sessions to accommodate all the learners. It was agreed upon with the sponsor that

self-study online format is the best option giving the advantages it provides.

Part 4. Overall Instructional Strategy

The course will be following the a mix of classical and mastery learning

strategy. It will follow classical approach through unit 1.the rest of the units will

follow the mastery learning strategy in. In this strategy the learner will is expected

to build on existing knowledge. The learner is expected to master the concepts

delivered through repetition. This strategy allows learners to learn on their own

pace, which seemed fit for the format chosen for this self-study course. Mastery

learning does not focus on finding the right answer, but believes that from the

mistakes that a learner does and with the proper feedback he/she will be able

discover new things in the process. (Pappas, 2014)

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Part 5. Concept Map

Front Unit 1: Unit 2: Get Unit 3: Unit 4:

Looking for Back
Matter What the root of How to Matter
Causes the Solutions meet the
ConZlict problem goals

Title Additional
Agenda Agenda Agenda Agenda Resources

About this Ways to meet Satisfaction

course DeZinition Verify Options the goal Survey

Overview Causes of Set a common Barriers to the

coZlict Gather goal goals

Contents
Summary Aknowledge Summay Summary

Summary Activity Activity

Activity

Part 6. Brief Outline

Unit 1-What Causes Conflict:

This is an introductory unit. The learners will be introduced to the common causes

of conflict in work place and will be able to recognize them.

This UNit will focus on the following objective/Sub objectives

Recognize the common Causes of conflict

Define and characterize conflict

Recognize the common Causes of conflict

Instructional Strategy: Classical Learning

Sequence of events:

Agenda
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Definition: The learner will be presented with a debrief of the definition of

conflict and how to identify it will follow

Causes of conflict: the learner will be presented with the common causes of

conflict and each will de explained.

Summary: A debrief of the unit

Activity: A scenario will be narrated and the learner will be tested on the

skills they just learned

Activity: Multiple-choice questions that will test the skills the learner just

learned. The learner can only proceed to the next unit if they got the correct

answer

Unit 2-Get to the Root of the Problem

In this unit learners will be introduced to the steps of identifying the source of

conflict between disputants

This unit will focus on the following objective/Sub objectives

Given notice or realization of a workplace conflict between subordinates,

learner clarifies the sources of conflict

Promptly schedules private meeting with each party to the

conflict separately to identify their sources of conflict

During each private meeting, uses active listening to discover

what happened leading up to the conflict in order to identify

potential unmet or conflicting needs, feelings, and wants

Instructional Strategy: Mastery Learning

Sequence of events:
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Agenda

Verify: Learners will be walked through the process of verifying a conflict

Gather: Learners will be walked through the process of gathering

information

Acknowledge: the learner will be introduced to how to adequately

acknowledge the issue they were presented with, how to acknowledge the

need presented and to acknowledge the feeling of the disputants

Summary: A debrief of the module

Activity: Multiple-choice questions that will test the skills the learner just

learned. The learner can only proceed to the next unit if they got the correct

answer

Module 3- Looking for a Solution

In this module, the learner will be introduced to the steps of how to generate a

common goal that the disputants agree on.

This Module will focus on the following objective/Sub objectives

Generate a common goal for both parties

o Recognize desired outcomes that each parties are anticipating

o Generate several possible goals

Explore options with all parties

Determine the impact of all possible goals

Identify common grounds of desired outcomes.

o Define a common goal

Instructional Strategy: mastery Learning

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Sequence of events:

Agenda

Brainstorm: in this section the learner will learn that they should generate

several alternative solutions to the issue

Common Goal: the learner will be given a walkthrough on how to generate a

common goal that all disputants want/need

Summary: A debrief of the module

Activity: Multiple-choice questions that will test the skills the learner just

learned. The learner can only proceed to the next unit if they got the correct

answer

Module 4 How to meet the Goals

In this Module learners will learn how to be able to negotiate a possible common

goal between all disputants.

This Module will focus on the following objective/Sub objectives

Identify ways to meet the common goal

o Generate several possible implementation plans with involved parties

Suggest ways to meet the common goals agreed on

State barriers to common goals

Explain what can be changed about the current goals if

possible

Identify the benefits and possible compromises of the possible

implantation plan

Instructional Strategy: Mastery Learning

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Sequence of events

Agenda

Ways to meet the goal: The learner will be directed into building their ability

to generate possible ways of meeting the common goal that both disputants

by introducing them to a short series steps.

Barriers to the Goal: the learner will be presented with ways to identify

whether the common goal can be implemented or not and why.

Summary: A debrief of the module

Activity: Multiple-choice questions that will test the skills the learner just

learned. The learner can only proceed to the next unit if they got the correct

answer

References

Sabramowicz, A. (2016, July 26). What grand theft auto can teach us about mastery

learning. Retrieved from https://elearningindustry.com/mastery-learning-

grand-theft-auto-5