CONTENTS

Sl. TITLES PAGE No.

NO.

I. CHAPTER 1 1
Executive Summary 2
Introduction 4
Literature review 5
Management Problem 10
Research Problem 10
Purpose of the study 10
11
Scope of the study
11
Objectives of the study

II. CHAPTER 2 12
Organization Profile 13
Organization chart 27
Sampling 41
Research Design 44
Data collection methods 46
Measuring tools 46

III. CHAPTER 3 47
Data Code Sheet 48
Result & discussion with Charts & graphs 51
Findings 65
Recommendation 67
Conclusion 68

IV
CHAPTER 4
Appendix
Questionnaire
Bibliography 69