6553 South 5135 West

West Jordan, UT 84081

(801) 641-8707
buffie.trease@outlook.com

BUFFIE TREASE
OBJECTIVE I am seeking a position that provides a challenging work
environment, allows me to utilize and increase my skill base,
encourages meaningful contributions, and provides for future
growth and advancement opportunities.
SKILLS &
ABILITIES 13+ years in a service/client environment.
Exceptional Customer Service and People Skills.
Excellent Computer Skills to include MS Excel, Outlook, Word and
PowerPoint.
Excellent communication skills, both written and verbal.
Strong analytical ability, including the ability to effectively manage
multiple projects simultaneously.
Excellent time management and organizational skills.
Ability to create/modify workflows and procedures, prioritize tasks,
and meet deadlines.
Ability to recognize complex problems, analyze situations and provide
suggested/implemented resolutions.
Strong aptitude for partnering with other functional
areas/organizations to deliver exceptional products, services and
solutions.
Ability to compare large data sets, organize data and summarize
findings.
Team oriented with strong leadership and supervisory skills.
Ability to effectively communicate with internal resources and
external customers.
Self-motivated, results driven, with minimal supervision.
Decision making skills and the ability to exercise sound judgment
within generally defined practices or policies.

WORK DEPARTMENT OF HOMELAND SECURITY-TRANSPORTATION SECURITY

HISTORY ADMINISTRATION
Transportation Security Officer
September 2002- Present

Team Lead-Maintenance
Functioned as a multitask project manager responsible for managing the
workflow of all incoming equipment inquiries, ensuring trouble tickets were
routed to the appropriate vendor or contractor for repair, and tracking the
status on all open trouble tickets to ensure prompt return to service or
replacement as necessary. Recruited, trained and supervised staff of six.
Prioritized incoming service requests and organized work orders. Developed
and implemented quality control procedures for numerous programs under
my purview. Prepared quarterly, bi-annual, and annual Office of Inspection
reports to demonstrate 100% compliance with management directives for
federal, state, and local regulatory agencies. Conducted semi-annual audits
for inventory compliance and accountability. Gathered and analyzed raw data
 and compiled it into easy to understand reports for tracking progress and
performance. Managed and supervised all the logistical needs for the
opening of a new federalized airport in Provo UT. Acted as POC for internal
stakeholders, and external vendors and contractors. Worked closely with
team of Program Managers and Analysts to complete projects on or before
deadlines. Received monetary and time off rewards for Team Leadership and
Excellence in Performance for the successful roll-out of the Provo Airport.
Instructor- Integrated Conflict Management Program
Certified Instructor in Conflict Management Essentials, Collaborative
Strategies, Leading Effective Workgroups, and Cooperative Problem Solving
for Leaders. Responsible for training new employees and managerial staff
using structured curriculum, a facilitative approach, and team building
activities to foster collaboration, transparency and a model workplace.
Lead Transportation Security Officer
Provided outstanding customer support. Responded to customer concerns
and complaints in a calm professional manner. Managed situations the
escalated beyond officers scope of authority and offered possible solutions or
alternatives. Referred customers to appropriate resources for problem
resolution and created detailed reports for follow up as necessary. Used
conflict management skills to generate willful compliance in regulatory
issues. Trained and mentored officers in career development and
advancement. Ensured officers received timely rest and meal breaks and
attended required training. Received numerous High Five Awards for Team
Leadership.
Transportation Security Officer
Provided exceptional customer service and support. Participated in collateral
duty positions to include Aviation Direct Access Security Program, during
which time I received a National Unsung Hero Award in Washington DC.
Worked on a team of six to create, develop and implement a covert testing
program to identify and correct weak spots in our security programs. Was
handpicked by Assistant Federal Security Director to travel to other airports
and assist in employee training and airport federalization.
EDUCATION SALT LAKE COMMUNITY COLLEGE
Pre-Professional General Courses
COLLEGE OF EASTERN UT
Certified Emergency Medical Technician 2000-2004
Certified Nurses Assistant 2000-2002
Phlebotomy 2001
STERLING HIGH SCHOOL- STERLING OK
Diploma
REFERENCES Available Upon Request
AWARDS
National Unsung Hero Award
Excellence in Performance
Team Award-Maintenance
High Five Award (6)

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