AMANDA HO Ss GFT 458 Sleepy Hollow Dr, Tooele, UT 84074 Cell: 801-556-2820 Mandyh!7@live.com CAREER OVERVIEW Ambitious Operations Manager with more than 15 years of management experience, 20 years of friendly enthusiastic customer service. Applies strong analytical and critical thinking skills to solve complex operational problems. Innovative Operations Manager who effectively executes process changes to improve operational efficiency. Results- oriented, dedicated to providing excellent customer service and making operational and procedural improvements, effectively motivates associates through continual guidance, direction, development and coaching, CORE STRENGTHS © Team building and management © Performance tracking and evaluation © Focused on customer satisfaction © Decisive leader © Skilled multi-tasker © Training and development © Time management © Professional demeanor Strong communication skills © Efficiency Meticulous attention to detail © Policy/program development © Sound judgment ACCOMPLISHMEN Earned “Employee of the Month Award” Received many customer service awards Increased team efficiency through implementation of various process improvements Achieving Que Vision results and currently leading the distriet on green half hours WORK EXPERIENCE PRED MEYER/SMITH'S MARKETPLACE, ur Operations Manager (04/2003 to Current Continually giving excellent customer service being friendly and professional. Managed, coached, mentored, and trained team of 100 of service professionals. Achieved many budgets and exceeded goals on sales, cash, loss, and safety. Opened and closed the store, including counting cash, opening and closing cash registers and creating staf? assignments. Recruited, hited and trained new employees for all frontend positions and fuel FRED MEYER JEWELERS West Jordan, UT Sales Associate (03/1998 10 04/1999 Provided excellent customer setvice whole listening to customer needs and preferences to provide accurate advice. Increased purchase totals by recommending additional items. Kept showroom professional and neat at all times, Established new customer accounts. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Achieved monthly sales goals. FRED MEYER West Jordan, UT Cashier/PIC/Relief Assistant/Trainer/Assistant Operations Manager 0711996 10 03/2003, Providing excellent customer service at all times. Effectively communicated with customers, employees, and other individuals to answer questions, explain information and to maintain clearly defined expectations. Successfully managed the activities of 100 team members in multiple locations and job functions. Resolved customer questions, issues and complaints, Responsible for P&L and budgets. I have helped and been through many remodels, and grand opened stores,PRED MEYER West Jordan, UT CashiesiPIC/Reliet Assisinnt/FrainertAssistant Operations Manager (07/1996 to 03/2000 Providing excellent customer service a ail mes, Effectively communicated with customers, employees, and other dividuals to answer questions, explain information and to maintain clearly defined expectations. Successfully managed he activities of (00 ean: menibers in multiple locations and job functions, Resolved customer questions, issues and ‘oniplaints. Responsible for P&L. and budgets. | havie helped and been through many remodels, and grand opened ~ EDUCATIONAL BACKGROUND BUSINESS BLCE, SLO UT Cusrenily earotled af SLCC, (am working towards my Assoeiates in Business Management.