Fill in the blanks and then match each response to its corresponding

complaint:

1. ________
Dear Sir,
I am __________ to hear that you did not enjoy your vacation
with us. I understand that when you are away from home it is
very important to be able to ____________ your favorite foods. I
am sorry you had to find another way to slice your eggs. In
the ________________ I will be sure to include egg slicers in all of
the kitchens.

2. ______
Dear Madam,
Thank you ________ bringing this matter to my attention. I
know how important it is to have accurate photographs in all
of our brochures. I am _________ to hear that our photographer
did not capture the reality of the sand. I have checked
_________ the photographer and he is going to edit the
photographs differently in the _____________.

3. __________
Dear Sir,
I was extremely concerned to learn _________ your husbands
unpleasant experience on the beach at our property.
Unfortunately we are not able to influence the fashion choices
of our visitors. The best solution would be _______ spend time
visiting the city where everyone is fully clothed.

4. _________
Dear Madam,
Thank you ______ bringing the matter of communication
difficulties to my attention. When visiting another country I
know it can be very uncomfortable when you do not speak the
 language. We would like ________ offer you a free language-
learning app to prepare your next vacation to Spain.

5. ___________
Dear Sir,
Unfortunately, it is not our policy ____________ provide bathing
suits and towels to all guests, as this would increase the price
of our travel packages significantly. An error was made
_______ my staff in not bringing this matter to your
_________________ before arrival. In the future I will make sure
that this policy is communicated to guests.

6. ____________
Dear Madam,
We strongly believe that the mistake was made _______ the
shopkeepers and not by our staff. The hotel has a small shop
that is open 24 hours a day to help guests who need to
___________ small things such as snacks, toothbrushes, or sun
cream. In the future I hope you will make use of this option.

7. _________
Dear Sir,
I am sorry to hear that you were not satisfied ____________ your
experience on our cruise. I understand that waiting for a boat
can be quite boring and uncomfortable in the summer.
Unfortunately, there is very little we can do about the heat in
this situation. The best solution would be _______ wear cool
clothing and have cold water with you while you wait for the
boat.
8. __________
Dear Madam,
In reference to your complaint _________ the size of your hotel
room, I would like to offer my _________________. Your friends
room had to accommodate more people, which is why it was
____________ than your room. In the ______________ I suggest that
you book a ______________ room if you want more space. We do
our best ________ ensure that each guest is comfortable in their
room.