SUNTRAININGS ONLINE TRAININGS

Email Id: contact@suntrainings.com

contact: +91 964 243 4362.

What is salesforce cloud?

Salesforce cloud manages contact information and integrates

social media and real-time customer collaboration through Chatter. It
supports sales, marketing and customer support in both B2C and B2B
contexts. Salesforce Cloud helps track customer detalis and
interactions in one place, automates complex business processes,
keeps all information up to date, nurtures leads and tracks the
effectiveness of marketing campaigns.

Advantage of salesforce cloud?

Salesforce Marketing Cloud: It is helps email marketing at scale,

engage with mobile messaging, connect social to marketing, sales and
service, manage ad campaigns to help with customer acquisition,
deliver personalized web content that is efficient, and create 1-to-1
customer journeys across channels.

Salesforce Service Cloud: It is a service platform for customer service

and also support. It includes a call center like case tracking and a
social networking plug-in for conversation and analytics. Service Cloud
helps are agents solve customer problems faster, gives customers
access to answers to solve problems on their own, helps personalize
service, predicts needs, and helps deliver support to customers
wherever they may be.
Features in Service Cloud include live agent, communities,
LiveMessage, Snap-ins, Field Service Lightning, Omni Routing, and
social customer service.
Salesforce community cloud: It connects and facilitates
communication among employees, customers. The Community Cloud
helps build communities for any needs, provides a platform for
customers to help themselves and each other, builds deeper customer
relationships by allowing customers to interact with each other, allows
partners to connect and increase sales, and helps drive employee
productivity through online collaboration.
Some features included in Community Cloud. They are personalization,
Lightning Bolt, case escalation, e-commerce, Salesforce automation,
collaboration and community management.
Salesforce Commerce Cloud: It is also known as Demandware, is a
cloud-based service unifying the way businesses engage with
customers over any channel. Commerce Cloud are allows businesses
to manage digital commerce with integrated solutions for commerce,
point of sale and order management. Commerce Cloud are helps
launch new sites, create new customer experiences, bring stores
online and integrate partner technologies.
Salesforce Analytics cloud: It is a business intelligence platform that
allows organizations to instantly get important answers and start
making data-driven decisions. Analytics allows are users to act on data
instantly, connect easily to Sales and Service cloud data, work from
any device, analyze data for better insights, and utilize analytics apps
for every function including sales, service, marketing, HR and IT.
Salesforce App Cloud: It is a collection of development tools that
allows developers to quickly create applications and that will run on
the Salesforce platform. App Cloud are provides integration,
eliminating the need for IT. It are allows users to build apps that
integrate customer data for more engaging customer experiences. It
helps automate business processes and extend powerful APIs for
added security.

Tools in the App Cloud include:

force.com: it is a platform as a service (PaaS), allows admins and

developers to create websites and applications with Apex that
integrate into the main Salesforce.com application.
App Exchange: It is a custom application. It is building and sharing
platform for third-party applications that run on the Force.com
platform.