Pr-1.1 Fri-001 Boy Senin Shift 3

LABORATORIUM PERANCANGAN PRODUK
FAKULTAS REKAYASA INDUSTRI

UNIVERSITAS TELKOM
Gedung C-325 Jl. Telekomunikasi No. 1, Terusan Buah Batu
Bandung 40257 Indonesia
Web : http://pdev.fakultasrekayasaindustri.org
CHAPTER I
IDENTIFICATION of PRODUCT DEVELOPMENT, CONSUMER
NEEDS and PRODUCT SPECIFICATION
I.5 WAP of Importance and Satisfication

1. WAP of Importance
PERHITUNGAN WAP TINGKAT KEPUASAN
Nilai V1 V2 V3 V4 V5 V6 V7 V8 V9 V10 V11
1 0 0 0 0 0 0 0 0 0 0 0
Jumlah Responden yang
2 6 9 12 8 9 13 11 12 7 9 8
Menjawab
3 12 10 8 13 11 11 10 10 12 10 10
4 12 11 10 9 10 6 9 8 11 11 12
TOTAL 30 30 30 30 30 30 30 30 30 30 30

Performance
1 0 0 0 0 0 0 0 0 0 0 0
Weighted
2 12 18 24 16 18 26 22 24 14 18 16
(Jumlah x
3 36 30 24 39 33 33 30 30 36 30 30
Bobot)
4 48 44 40 36 40 24 36 32 44 44 48
TOTAL 96 92 88 91 91 83 88 86 94 92 94
Performance Weighted / Jumlah responden

V1 V2 V3 V4 V5 V6 V7 V8 V9 V10 V11
3,20 3,07 2,93 3,03 3,03 2,77 2,93 2,87 3,13 3,07 3,13
Above are the result of WAP importance, The number of respondent is result of calculation
of the answer of the responden to the questionnaire about the importance of the product
using Microsoft Excel 2013 formula, that is Count. And the number of performance
weighted is the result of mutiplies the number of respondent and the values.
1
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2. WAP of Satisfaction
PERHITUNGAN WAP TINGKAT KEPENTINGAN
1 0 0 0 0 0 0 0 0 0 0 0
Jumlah Responden
2 8 13 12 5 6 17 12 8 6 8 11
yang Menjawab
3 14 9 11 13 12 10 9 10 15 8 6
4 8 8 7 12 12 3 9 12 9 14 13
TOTAL 30 30 30 30 30 30 30 30 30 30 30

Performance
1 0 0 0 0 0 0 0 0 0 0 0
Weighted
2 16 26 24 10 12 34 24 16 12 16 22
(Jumlah x
3 42 27 33 39 36 30 27 30 45 24 18
Bobot)
4 32 32 28 48 48 12 36 48 36 56 52
TOTAL 90 85 85 97 96 76 87 94 93 96 92
Performance Weighted / Jumlah responden

V1 V2 V3 V4 V5 V6 V7 V8 V9 V10 V11
3,00 2,83 2,83 3,23 3,20 2,53 2,90 3,13 3,10 3,20 3,07
Above are the result of WAP Satisfaction, The number of respondent is result of calculation
of the answer of the responden to the questionnaire about the importance of the product
using Microsoft Excel 2013 formula, that is Count. And the number of performance
weighted is the result of mutiplies the number of respondent and the values.
2
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I.6 Matriks Klein Grid

Customer Satisfaction Performance
NILAI PERFORMANSI KEPUASAN / TOTAL RESPONDEN
V1 V2 V3 V4 V5 V6 V7 V8 V9 V10 V11
3,20 3,07 2,93 3,03 3,03 2,77 2,93 2,87 3,13 3,07 3,13
Garis Tengah (X) : 3,02
The value of Customer Satisfaction Performance is the result of dividing the number of
performance weighted with the number of responden. And the X axis is the average of the
customer satisfaction performance that will be used to make the graph of Matrix Klein
Grid.
The Importance to Customer

NILAI PERFORMANSI KEPENTINGAN / TOTAL RESPONDEN
V1 V2 V3 V4 V5 V6 V7 V8 V9 V10 V11
3,00 2,83 2,83 3,23 3,20 2,53 2,90 3,13 3,10 3,20 3,07
Garis Tengah (Y) : 3,00
The value of Importance to Customer is the result of dividing the number of performance
weighted with the number of responden. And the Y axis is the average of the Importance
of Customer that will be used to make the graph of Matrix Klein Grid.
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The graph of Matrix Klein Grid
Above is the graph of Matrix Klein Grid, that the data for the graph from customer
satisfaction performance and Importance to customer. And to determine the X and Y
axis are use the average of customer satisfaction performance and Importance to
customer.
The Classification of Customer Needs
Expected High Impact Low Impact Hidden
v8 v4 v3 v2
v5 v6
v9 v7
Variabel
v10
v11
v1
After determine the graph of Matrix Klein Grid, then we determine the classification of
Customer Needs by dividing the result from the graph basd on the quadrant. That are
Expected, high impact, low impact and hidden.
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I.7 Produk Specification

NO Needs Statement Metrik
Kapasitas Beban Maksimum
1 Produk dapat menahan beban berat diatasnya
Lebar Telapak Tangan Anak-Anak

2 Produk dapat digunakan dengan nyaman Berat produk
Berat Material
3 Produk berbahan baku ringan
Tinggi Produk
4 Produk dapat disimpan diruang yang sempit Lebar Produk
Panjang Produk
Durasi pembongkaran dan perakitan
5 Produk mudah dibongkar pasang
Gambar tokoh idola pada produk

Produk dilengkapi dengan gambar tokoh anak usia 2-5
6
tahun
Jumlah interaksi konsumen terhadap produk

Produk yang membantu anak-anak mengenal bentuk
7
geometri

Produk yang membantu anak-anak mengenal macam-
8
macam warna

Produk yang membantu anak-anak mengenal macam-
9
macam angka
Warna pada produk

10 Produk dengan warna yang menarik perhatian anak-anak
Jumlah part pada produk

11 Produk yang kelengkapannya/ partnya dijual terpisah Dimensi part produk
I.8 Matrix design

Normalized raw weight
Customer Satisfaction
Improvement ratio
Matriks Klein Grid
Importance to
Performance
Raw weight
Sales point
Customer
Goal
NO Needs Statement
1 Produk dapat menahan beban berat diatasnya HIM 3,20 3,00 3,10 0,97 1,5 4,36 0,10
2 Produk dapat digunakan dengan nyaman HID 3,07 2,83 2,95 0,96 1,5 4,09 0,09
3 Produk berbahan baku ringan LIM 2,93 2,83 2,88 0,98 1 2,79 0,06
4 Produk dapat disimpan diruang yang sempit HIM 3,03 3,23 3,13 1,03 1,5 5,01 0,11
5 Produk mudah dibongkar pasang HIM 3,03 3,20 3,12 1,03 1,5 4,93 0,11
6 Produk dilengkapi dengan gambar tokoh anak usia 2-5 tahun LIM 2,77 2,53 2,65 0,96 1 2,43 0,05
7 Produk yang membantu anak-anak mengenal bentuk geometri LIM 2,93 2,90 2,92 0,99 1 2,88 0,06
8 Produk yang membantu anak-anak mengenal macam-macam warna EXP 2,87 3,13 3,00 1,05 1,2 3,93 0,09
9 Produk yang membantu anak-anak mengenal macam-macam angka HIM 3,13 3,10 3,12 0,99 1,5 4,63 0,10
10 Produk dengan warna yang menarik perhatian anak-anak HIM 3,07 3,20 3,13 1,02 1,5 4,90 0,11
11 Produk yang kelengkapannya/ partnya dijual terpisah HIM 3,13 3,07 3,10 0,99 1,5 4,55 0,10
TOTAL 44,50 1,00
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No Metrik Direction of Goodness Satuan Tingkat kesulitan

1 Kapasitas Beban Maksimum TB kg 4
2 Lebar Telapak Tangan Anak-Anak TB cm 2
3 Berat produk LTB gram 2
4 Berat Material LTB kg/m3 4
5 Tinggi Produk TB cm 2
6 Lebar Produk TB cm 2
7 Panjang Produk TB cm 2
8 Durasi pembongkaran dan perakitan LTB menit 2
9 Gambar tokoh idola pada produk TB binary 1
10 Jumlah interaksi konsumen terhadap produk LTB tahap 1
11 Warna pada produk LTB 1
12 Jumlah part pada produk TB unit 4
13 Dimensi part produk TB unit 4
The matrix of Klein Grid is based on the Metrix Klein Grid graph, and the sales point is based
on the matrix klien grid. If the matrix klein grid low impact the value is one, if expected the
value is 1,2, if the matrix klein grid is high impact the value is 1,5 and if the matrix klein grid
high impact the value is 1,5.
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I.9 HOQ Analyze
So, above is the result of HOQ, here the function of HOQ is to know the relation between the
matrix and the need statements. And the function of the ranking is to knowthe priority of the
matrix.

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LABORATORIUM PERANCANGAN PRODUK

FAKULTAS REKAYASA INDUSTRI

I.5 WAP of Importance and Satisfication

Nilai V1 V2 V3 V4 V5 V6 V7 V8 V9 V10 V11

Performance Weighted / Jumlah responden

Nilai V1 V2 V3 V4 V5 V6 V7 V8 V9 V10 V11

Performance Weighted / Jumlah responden

I.6 Matriks Klein Grid

Garis Tengah (X) : 3,02

The Importance to Customer

Garis Tengah (Y) : 3,00

The graph of Matrix Klein Grid

I.7 Produk Specification

Lebar Telapak Tangan Anak-Anak

Gambar tokoh idola pada produk

Jumlah interaksi konsumen terhadap produk

Jumlah interaksi konsumen terhadap produk

Jumlah interaksi konsumen terhadap produk

Warna pada produk

Jumlah part pada produk

I.8 Matrix design

No Metrik Direction of Goodness Satuan Tingkat kesulitan

I.9 HOQ Analyze

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