EAST AFRICA INSTITUTE OF CERTIFIED SYTUDIES

Business administration and management

ANSWER ALL QUESTIONS

TIME 2HRS

1 (A) Describe the functions of office management 10mks

(b) Explain the advantages of organizational charts 10mks

2(a) Explain five methods of filling organization 10mks

(b)Explain factors to consider when setting an office 10mks

3 (a) Explain the roles of receptionist 10mks

(b)Explain the challenges receptionist may face in his duties 10mks

4 (a) Explain types of office in organization 10mks

(b) Explain advantages and disadvantages of each type of office 10mks