A STUDY ON EFFECTIVENESS OF GRIEVANCE HANDLING

MECHANISM AMONG THE NON-MANAGERIAL EMPLOYEES

IN INSTRUMENTATION LIMITED KANJIKODE .

PROJECT REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE

CURRICULUM FOR THE THIRD SEMESTER OF

MASTER OF BUSINESS ADMINISTRATION

UNIVERSITY OF CALICUT

Submitted by

MIDHUN GOVIND

REG.NO: PKAPMBA020

Under the guidance of

Mr. S .N.JAGADEESH

(ADDITIONAL CO- ORDINATORSMS,PALAKKAD)

SCHOOL OF MANAGEMENT
STUDIES

UNIVERSITY OF CALICUT
 PALAKKAD

(2015-2017)

SCHOOL OF MANAGEMENT STUDIES PALAKKAD,

UNIVERSITY OF CALICUT

CERTIFIC
ATE

This is to certify that this project titled A STUDY ON

EFFECTIVENESS OF GRIEVANCE HANDLING MECHANISM

AMONG THE NON -MANAGERIAL EMPLOYEES IN

INSTRUMENTATION LIMITED KANJIKODE submitted in

partial fulfillment of the curriculum for Third semester of

Degree of Master of Business Administration of

 University of Calicut was carried out byMr. MIDHUN

GOVIND

Place: Palakkad

Dr.
B. VijayachandranPillai

Date:
Co-ordinator,

SMS, palakkad

University of Calicut

SCHOOL OF MANAGEMENT STUDIES PALAKKAD,

UNIVERSITY OF CALICUT

CERTIFICA
TE
This is to certify that this project titled A STUDY ON

EFFECTIVENESS OF GRIEVANCE HANDLING MECHANISM

AMONG THE NON- MANAGERIAL EMPLOYEES IN

INSTRUMENTATION LIMITED KANJIKODEsubmitted in

partial fulfillment of the curriculum for third semester of

Degree of Master of Business Administration of University

of Calicut was carried out by Mr. MIDHUN GOVIND

under my guidance.

This has not been submitted to any other

uni

ve

rsi

ty/

ins

tit

uti

on

for

th

e
award of any degree/diploma/certificate.

Place: Palakkad Mr.

S.
N.J
AG
AD
EE
SH

( ADDITIONAL CO -
ORDINATORSMS PALAKKAD)

University of Calicut

SCHOOL OF MANAGEMENT STUDIESPALAKKAD,

UNIVERSITY OF CALICUT

DECLARATION
I MIDHUN GOVIND, hereby declare that the project work

entitledA STUDY ON EFFECTIVENESS OF GRIEVANCE

HANDLING MECHANISM AMONG THE NON- MANAGERIAL

EMPLOYEES IN INSTRUMENTATION LIMITED

KANJIKODE is a bonafide work carried out by me for the

partial fulfillment of the requirement for the award of the

degree of MASTER OF BUSINESS ADMINISRATION

from UNIVERSITY OF CALICUT. Any part of this project

has not been reproduced or copied from any report of the

university.

Place: Palakkad

MIDHUN GOVIND

Date:

REG NO: PKAPMBA020

ACKNOWLEDGEMENT

I would like to express my sincere gratitude and reverence to God Almighty, for
guiding me throughout this project, making my Endeavour an undiluted success.
With great pleasure, I am presenting this project entitled A STUDY ON
EFFECTIVENESS OF GRIEVANCE HANDLING MECHANISM AMONG
THE NON MANAGERIAL EMPLOYEES IN INSTRUMENTATION
LIMITED KANJIKODE. Project of this dimension would not have been possible
without the sincere help and earnest support provided to me from all sources that was
approached.
I take this as a privilege to thank Mr. T. RADHAMOHANAN, Deputy Manager

(P& A) of ILP for permitting me to carry out this study in such an esteemed

organization and for their continuous support and advice which helped me to follow

correct path.

I am thankful to the respondents who co- operated with me during my study. My

thanks are due to the staff of the ILP for the whole hearted co operation.

.
I acknowledge my sincere and profound gratitude to Dr. B. VIJAYACHANDRAN
PILLAI the Co-ordinator, School of Management Studies, Palakkad for providing
me the necessary formal sanction required for carrying out this project.
I wish to express my deep sense of gratitude to my guide Mr. S.N JAGADEESH,
(ADDITIONAL CO - ORDINATORSMS PALAKKAD), School of Management Studies
Palakkad, University of Calicut, for his kind support, advice and encouragement from the
beginning of the project work.

Finally I would like to thank my parents, friends and all others for their support and
guidance to complete the project successfully.

MIDHUN GOVIND
 ACRONYMS

ILP : Instrumentation Limited Palakkad

GEC : General Electric Company Limited

BTH : British Thomson Houston Company Limited

MOV : Marconi Osarm Valve Company Limited

C&I : Control and Instrumentation

HOD : Head of department

MGT : Management
 CONTENTS

CHAPTER PAGE NO

TOPIC

CERTIFICATES

ACKNOWLEGEMENT

ACRONMYS

CONTENTS

LIST OF TABLES

LIST OF CHARTS

EXECUTIVE SUMMARY

1 INTRODUCTION AND DESIGN OF THE STUDY

2 REVIEW OF LITERATURE & THEORETICAL

FRAMEWORK

3 PROFILE OF THE STUDY AREA

4 ANALYSIS AND INTERPRETATION OF DATA

5 FINDINGS, CONCLUSION AND SUGGESTIONS

BIBILOGRAPHY

ANNEXURE
LIST OF TABLES

TABLE NO CONTENT PAGE NO

1 Gender wise distribution

2 Age ratio of employees

3 Educational qualification

4 Experience in the organization

5 Situation of dissatisfaction

6 Grievance in the organization

7 Reporting of grievance

8 Mode of sharing grievance

9 Employee satisfaction towards solved

grievance
10 Solving of grievance

11 Authority for grievance handling

mechanism
12 Statutory norms followed taking the
decision
13 Duration of grievance

14 Collection of details by management

on grievance
15 Consequences after filing grievance

16 Satisfaction of employees

17 Grievance repeated again and again

18 Temporary relief

19 Opportunity to take grievance to

higher officials
20 Openness of sharing grievance

21 Confidentially of grievance

22 Proper records for grievance

23 Satisfaction of grievance redressel

procedure
 24 Order of complaints Implemented
properly

LIST OF CHARTS

TABLE NO CONTENT PAGE NO

1 Gender wise distribution

2 Age ratio of employees

3 Educational qualification

4 Experience in the organization

5 Situation of dissatisfaction

6 Grievance in the organization

7 Reporting of grievance

8 Mode of sharing grievance

9 Employee satisfaction towards solved

grievance
10 Solving of grievance

11 Authority for grievance handling

mechanism
12 Statutory norms followed taking the
decision
13 Duration of grievance

14 Collection of details by management

on grievance
15 Consequences after filing grievance

16 Satisfaction of employees

17 Grievance repeated again and again

18 Temporary relief

19 Opportunity to take grievance to

higher officials
20 Openness of sharing grievance

21 Confidentially of grievance

22 Proper records for grievance

23 Satisfaction of grievance redressel
procedure

24 Order of complaints Implemented

properly