EVALUATION FORM ~ ADMINISTRATIVE PROFESSIONAL Student's Name: NEGNNEC “BO ea) Chapter 1 ~ Entering the Workforce Participate in Jigsaw Activity feomplete the Discussion Questions 1-7 Se sure to write the question and then the answer eompiete tne Critical Thinking case Shared with you on Google ~ copy iota Word and answer _ eset ila Worle Sls Avy 9/5 se US —sie Instructor's Comments Regard Work or Suggestions for Improvement 2 ‘Administrative Professional 2016Heather Barney Mrs. Trombley Business Admin. Discussion Questions Ch. 1. 1. Why and how is the job market for administrative professionals growing or declining? What effect do you think the economy and technology have had on this field? The job market for administrative professionals are mostly growing but in some areas of work they are declining. This affects the economy by creating ‘more jobs when it comes to technology. 2. What are some advantages and disadvantages of working in a temporary position or as a virtual assistant? ‘a. Advantages: temp-to-hire, more control, and saves the employer money. . Disadvantages: eam less money and frst to be laid oft. ‘3. What technical skills do administrative professionals need? Adapting to new software, having good keyboarding skills, good at spelling, punctuation and grammar. 4. Why are interpersonal and communication skils especially important for someone in an administrative assistant role? You need to be able to get along with other people, so that way your work environment is more pleasant and less stressful. ‘5. List several types of nonprofit organizations. Brainstorm some typical tasks an _adiministrative assistant might do in each setting. Hospitals, schools, charities, ‘and arts organizations. Some things they might be doing in each setting are: ‘Answer telephones and transfer calls ‘Schedule appointments and update event calendars Arrange staff meetings Handle incoming and outgoing mail and fax Draft routine memos. Biling, and other reports, Edit company correspondence and ensure document accuracy Maintain databases and fling systems Perform basic bookkeeping, In @ work relationship, what are the employer's responsibilities to employees? ‘They/re responsible for organizing information, planning, hiring, recruiting, and overseeing operations of a business. 7. How would you describe the culture of the institution in which you are taking this class? How does your class reflect this culture? The culture of this class is very laid back and relaxing however people are always busy and completing assignments, Everyone gets along together making ta lot of fun!Heether Bamey CCitical Thinking Question Chapter 1 ~ Entering the Workforce How can you help? You are the assistant to a loca business, An elderly man, Mr. Bedinghaus, has @ residence whose property acjoins the business property, and he has called to complain thet trees on the business property are shedding leaves onto his lawn. He wants someone to rake the leaves so he won't have to pay his law service to doi While you've been tol thatthe business is Under no legal obigation to remove the leaves, you ar tasked with finding options for resohing the problem in a manner that is appropriate and will nat harm the business's reputation within the ‘small community. In addition, since the frst phone call, Mr. Bedinghaus has called you three times to complain ‘about the leaves. You have assured him that you are working on a solution, but he seems to be lonely and in need of someone to listen. How can you listen to his conoems and gracefully end telephone conversations in which he goas on and on, How can you listen o his concerns without ting him take too much of your time? | would ask him if he wanted to get together another time because | have to go at the moment. |_ 7 would then apologize and hang up. i How can you gracefuly end a elephone converéton in which he goes on and on? | would say" realy appreciate you cling. lam going to hav to go now. Could you ema me a few mor of the detls and then we could arrange aime when we are bot free to taka ite tonger: What wil you te him tho next time he cals? | would askchim he caled me because he needed someone to talk oor he was mad about the eaves sill. would adress the problemistuaton so we were both dear. aHeather Bamey Bull Workplace skis 3 Chapter 1 ~ Entering the Workplace Ger rations With a partner, research the generations. Define the age range for each of, the following generations and make a lst ofthe defining characteristics of each generation: traditional, baby boomer, generation X, generation Y, generation Z (also known as post-millennial). Be sure to make a list of the websites that you accessed for this information. Which generation are you? Which generation would you like to work for ‘and why? How does a person’s age affect the culture of the company for which he or she works? Create a document with definitions, characteristics, answers to questions, ‘and a list of your sources. (Learning Objective 4) Generations Time Era Characteristics Practical outlook on ie, theme | Traditional Before 1945 of survival, worked hard and strong commitment, Baby boomer | successful and atuent, setting 1946 - 1964 into retirement, experienced ‘eccnomie grown and prospety. Generation X ‘Vietnam War, The fal ofthe Mid 1960 - early 1980 | Ge et eo ace religion, race and ethnic. Generation Y Shaped by tecnnology, 1980 - 2000 ‘equipped with atest technoiony, gadgets. Generation Z Don't know a lot about them, 2000 - now highly connected to technology, prolife use of social medi. ‘Sources: itp /wwatlentedheads com/201a/04/08/aeneration-confused! hii /study.com/academy/lesson/racitonalist-generation-definfion-characterstics-quiz htm) am Generation ¥ because I was born in 1999. | would like to work for Generation X because they are very open to diversity of race and religion. A persons age affects the culture of the company you work for because as Generations grow so does your knowledge in technology, making the workplace very different. IS