EVALUATION FORM ~ ADMINISTRATIVE PROFESSIONAL sudents Name: Hater Doane Chapter 2 ~ Becoming a Professional oe Veomplete notes with a partner sie See sie Vyeornplte the Critical Thinking case Keythe case sd frst then give your response, Remember to use new learning from your notes. he Aeomplete the Blld Workplace Skills Activity § si complete Developing Relationships Activity 9 Be sure to write the case study first, then the response slo Instrucao’s Comments Regarding Work or Suggestions fr Improvement: eee ee Administrative Professional 2016Heather Bamey Mrs. Trombley Business Admin, Discussion Questions Ch, 2 1. What are some of the qualities that make an employee a professional? A strong Work ethic, positive attitude and dedication, 2. Discuss the role of attitude in the workplace. A positive attitude leads to ‘coworkers liking you and having more success in your job. 3. In your own words, describe how self-confidence differs from arrogance. Acting like you are better than everyone else is arrogance but being confident and believing in yourset is self-confidence. 4. How can adapting to change enhance your career? Your job will change leadership and goals, employees will come and go, and technology will upgrade. ‘The better you are with these situations the more valuable you become. ‘5. Discuss how professionals approach problem solving. Professionals identify problems, collect information, determine the options, weigh pro and cons of each ‘option, choose the best option and evaluate the solution 6. Describe @ professional appearance, and give examples of clothing or grooming that are inappropriate in the workplace. A professional appearance means brushing your teeth and having good hygiene you should not wear halter tops, sleeveless tops, tank tops, sweatshirts or sweatpants or short skirts, 7. Why is business etiquette important? How can you learn business etiquette? Business etiquette are unwritten rules that make social interactions in the ‘workplace run smoothly and cordially. Treat others with respect and work ‘efficiently and you can easily have business etiquette, 8 Discuss the importance of eye contact and handshakes in introductions. Eye ‘contact and handshakes make you seem more professional in introductions, you ccan never get back a first impression. 8. What should you do if your employer does not provide feedback on your work through a formal evaluation? You should ask them and coworkers how you should improve, offering suggestions and handling situations on your own is important. 10. Why is working effectively in teams important for success as an administrative professional? Respecting others leads to a better work environment, if you don't Understand something you can ask for suggestions and there will be no problems because others will help you.Heather Bamey Build Workplace skis 1 Chapter 2 ~ Professionalism Think of a professor you know, Make a two-column table in Microsoft Word, The first column should include at least four skills or traits ofa professional from the first section of this chapter- such as expertise, committed to helping others, work ethic, good judgement, and positive attitude. In the second specifically how the professional you cchose exhibits those skills or traits. (Learning Objective 1). Skills or Traits of a Professional | know: ‘Specific exhibitions of those traits or skill A Positive Attitude Ifa student messes up, my professor makes sure they know i's okay and to just learn from it. She always has a smile on her face and greets everyone when walking in. Even if ‘she’s having a bad day, she won't make it Noticeable. By doing these things it lets us students enjoy class more. Staying Organized Solving Problems In the art room, there is a place for everything to go, you have to make sure you put it back in the right place after washing it. My professor ‘makes this easy for us by labeling things as well | Ifa student messes up on her art project or needs help fixing something they don't know how to do my professor is always there to help with the best method there is, Self-Confidence My teacher knows she is good at ceramics but also understands she can always improve. She is wiling to take risks and also responsibilty if she does mess up. She always tells students how she was bad when she first Started throwing too, which helps students when hearing that. 4Heather Bamey (Ctical Thinking Question Chapter 2 ~ Professionalism What wil you say? Your company hired a new record clerk last fal, and you were assigned responsibilty for her orientation and for mentoring her. Moria isa quick learner, and she is ecient and organized. She is neat and well-groomed, but she has an outrageous punk hairsyle and an ‘eyebrow ring, The receptionist is leaving, and Moria has asked your advice about applying forthe postion. As Maria's mentor, what wil you say to her? (Leaming Objective 3) [As Moria's mentor | wouldn't tell her that she had to change her hairstyle or take her piercing off. | would make it indirect and just explain the polices ofthis workplace and tel her the ‘dress code. Id tel her I's good that she is organized and efficient but appearence accounts for a lot, and once you make your frst impression you can't redo it.Heather Barney ule Workpace Skis Chapter 2 Professionalism 5. Solving Problems You are in the process of buying a car. Without a car, you cannot get to your new (and realy good) job on time. You are very concerned about gas mileage because you do not have a lat of money in your current budget for gas. Recently, a generous relative {ave you $10,000 to help you purchase this car so that you will have no car payment. You've Narrowed your choices down to two used cars and naw have to decide which to purchase, Research affordable cars within the $10,000 range and use the frst five steps in the ‘Solving Problems” section of this chapter to make a decision about which carto purchase, Be sure to ‘consider gas mileage, tres, age and mileage of car, and potential longevity ofthe make and made! (whether it wil las). Prepare a comparison table in Microsoft Word forthe two cars. a list ‘ofthe steps and your thought process with each one, and a cne-paragraph summary explaining your final decision. (Learning Objective 2) Categories Jeep Liberty Sport | Volkswagen Eos 19 mpg 27 mpg Tires | 3.71 V6 New tires NIA Age 2008 (8 years) —-2007 (9 years) $9,500 $9,500 Color White Black/Blue Mites 90k miles 86k miles My final decision of the two cars is the 2007 Volkswagen Eos, ifs the same price ‘as the Jeep Liberty Sport. However, the Volkswagen has 4 thousand less miles and gets 8 more miles per gallon, The gas mileage is very important because | don't have @ lot of money for gas. Although it’s only 1 year older than the Jeep all the other categories lead me to the Volkswagen Eos,Heather Bamey Develop Relationships Handling Change - 9 Chapter 2 ~ Professionalism 8, Handling Change Denise is feeling relly discouraged at work. She and Kara were hired as records clerks in the purchasing department seven months ago. Last week Kara was promoted to 2 supervisory poston, and Denise will now report to her. Kara has noticed that Denise seems resentful and s barely speaking o her. When Kara gave Denise an assignment yesterday, she failed to compete it. you were Kara, what would you say to Denise? Write down what problem-solving or decision-making steps you would take and why. (Learning Objectives 1, 2) First stop | would do is Identity the problem: I'd make sure she knows i's a problem soit ‘doesn't happen again. Then I collect information; | would ask her, her perspective on me geting promoted. Lasty determine the options; Come up witha plan to make sure the assignment gets ‘done. These few problem-solving or decision-making steps | would take so t solves any issues between Kara and Denis