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    26 views6 pages

    Chapter 5

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    © All Rights Reserved
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    EVALUATION FORM — ADMINISTRATIVE PROFESSIONAL LEVEL I suc ane: Heat ev Eoweney Chapter 5 ~ Understanding the Workplace Team —“*™leted Using a highlighter, read chapter and take notes ae Complete the Discussion Questions 1-7 Bese to wnlte the question and then the answer Z Complete the Critical Thinking case Complete individually a Complete the Build Workplace Skills Activity 3 v. Complete Communicate Clearly Activity 7 ‘Use Word or Publisher Template vA Instructors Comment Regard Work Suggestions for Improvement: t 1@ Gy tad wor! ‘Seniors Level Il~ Administrative Professional 2017 Heather Barney Understanding the Workplace Team Chapter 5 Discussion Questions 1. Name and esse the peso tame cisced nh hep ; Project teams, Crose-uneona teams, and Vitua teams are the tee tfc of teams aceedin the dort Pre tsuneo grupo peone suri ts testy tee msc ona tapering and rend oracle Genrer cera ‘nds fom a oa of fren urcora eure winn sy xpanesion vil cams primary maa ecto ening tne, lace and ergoizteral beurre one Ceeetoneeo 2. What are team norms? Give three examples of norms from teams you have belonged to or have observed, ‘Team norms are habits or unwritten rules of operation for a group. Or example of @ team ‘orm from my English class is the fst 10 minutes of class we are soclalzing while our teacher is getting everything ready, after that is only work time, Another example is when we break into groups before presentations we respect each other by being an active listener, {and only allowing one person to tak at one time, The third example | have of team norms are if we aren't going to bein class we need to email the teacher to hand in the previous ‘work and get the work we missed 3. Briefly describe a time when you were on a team. What made it a postive or negative experience? Last year | remember our English class breaking into small groups, Each team was assigned a character from our book to analyze. The experience was positive, | took the role ‘of being the leader and making sure we stayed on task. Other people in the group found ‘characteristic words to describe our character and the ather half focused on finding quotes ‘rom the back to make our opinions facts 4. What are some qualties ofan effective team member? : ‘An effectve team member needs to be able to contribute tothe team, whether tbe sharing their own ideas and thoughis or agreeing with another team member and giving some type of input. Members need tobe reliable and commited, if you aren't going o be there you ‘eed to let the group know and give them your portion of work. Listening and speaking skils are a very important part of being a team, 5. Why 8 visualyrepesening a problem hell fora tam? : 2y Vaualy representing a problem he entire tam wil clearly see thé whl picture. By {doing $0, you are showing all members are concemed and are there to work out. Aft all ‘members understand, the team needs to make a decision and agree on a solution, 6. What are some qualties of an effective team? {An effective team participates, has open communication, and has a unified commitment to the goal. Members need to respect and trust one another. All members need to be flexible, ‘adaptable, and open to change. One member may have a great idea but another member ‘may have @ slight better idea and you need to understand how to adapt with your group. 7. What are three common challenges that teams often face? Briely describe each challenge and how each can be prevented or controlled, (One challenge is when there is opposition or disagreement among persons, ideas, or Interests. Te control this, you nees to understand everyone's inputs and then agree team. Another challenge is when some members don't contribute to the team discus To prevent this, ask quiet team members direct questions that seek ther input. Lastly, another challenge is when one member ofthe team dominates all other members. To prevent ths, look for ways to keep the conversations and discussions on track 80 that team goals are accomplished and not side-tracked by the goals of one person, Critical Thinking case Meeting virtually You are an administrative assistant for an insurance company. Your ‘supervisor, Mr. Hinder, wants you to learn the new office budgeting system and the new procedures for basic insurance ciaim underwriting. You know that several ather administrative assistants from offices in four ces and two states must also learn the new procedures. It makes sense to you to do ths as a team. You also wonder if these meetings could take place virtually. You know Mr. Hinder doesnt lke to spend money unnecessarily, and you don relish the prospect of several months of weekend or overnight travel. Mr. Hinder is accustomed to traditional face-to-face meetings, and he doesn't know much about virtual meetings. Form a team with three or four c'assmates. Make a writen pian to convince Mr. Hinder of the benefits of doing your training as a team and of making that team a viral team, Dear Mr. Hinder, Doing this training for our organization as a team will be very helpful for &veryone. ‘Teams will advantage our business by allowing us to colaborate withthe different offices so we allleaming the new system correctly, and doing all procedures the same. Learning as a team wil allow us to gain insight, ideas, help, information, and mare from each other ‘Virtual teams primarily meet electronical, crossing time, distance, and organizational boundaries in order to operate as a team. Meeting virtually would be valuable to our ‘organization because they can save time and money, and they open up collaborative ‘opportunities that wouldnt be possible or practical by any other means. Virual teams use many different types of technologies to communicate and collaborate: ema, blogs, wiki, web conferencing, phone calls, and instant messaging. Since administrative assistants from four cites and two states al have to lear this new system and procedures doing it vitally would be the most beneficial, Sincerely, Administrative assistants Build Workplace skills i 3. Team leader Your supervisor has asked you to lead a team to plan the annual company cuting to an amusement park three months from now. The outing will include a company- ‘sponsored cookout and picnic for employees, with games end prizes for the winners. Make 2 plan for how you will accomplish this goal From which deparments of the company will, you craw your team memibers? What skls and experience should they have, and how many embers should there be? Use Microsoft Word or Excel to create a preliminary ist of taske that your team will need to complete, items you will need to purchase, and the roles of team members, |i gt the best employees from the departments below with the skils below to get the job

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