How to Request a Maintenance Certificate manually

through SAP Support Portal?

Options to Request a Maintenance Certificate
How to Request a Maintenance Certificate via System Data
How to Request a Maintenance Certificate via License Key
Display and Download the License Key & Maintenance Certificate Certificate
Appendix

19 August 2009
 Content

1. Options to Request a Maintenance Certificate

2. How to Request a Maintenance Certificate via System Data
2.1. Submit the Request
2.2. Display and Download the License Key & Maintenance Certificate
3. How to Request a Maintenance Certificate via License Key
3.1. Submit the Request
3.2. Display and Download the License Key & Maintenance Certificate
4. Appendix
4.1 Install Maintenance Certificate
4.2. Example: Maintenance Certificate file
4.3 Display Installed Maintenance Certificate (ABAP)
4.4 Request Maintenance Certificate Before Upgrade

SAP 2007 / Page 2

 Options to Request a Maintenance Certificate

Via System Data

www.service.sap.com/system-data
One Step Access
New/Renew Maintenance Certificates
Download License Files easily
License Files are send to S-User email
address

Via License Keys

www.service.sap.com/licensekey
Option to change System Data
New/Renew Maintenance Certificates
License Files are send to specified email
address

SAP 2007 / Page 3

 Content

1. Options to Request a Maintenance Certificate

2. How to Request a Maintenance Certificate via System Data
2.1. Submit the Request
2.2. Display and Download the License Key & Maintenance
Certificate
3. How to Request a Maintenance Certificate via License Key
3.1. Submit the Request
3.2. Display and Download the License Key & Maintenance Certificate
4. Appendix
4.1 Install Maintenance Certificate
4.2. Example: Maintenance Certificate file
4.3 Display Installed Maintenance Certificate (ABAP)
4.4 Request Maintenance Certificate Before Upgrade

SAP 2007 / Page 4

 Open System Data Application

1. www.service.sap.com/system-
data
Start the application

Path in SAP Support Portal:

Data Administration -> System
Data

SAP 2007 / Page 5

 Choose System

2. Choose System
from Recently Used Systems

Alternatively:

Display Systems
via search specifying Customer
Number, Installation Number
and/or System ID

Choose System
from result list

SAP 2007 / Page 6

 Display and Maintain System Details

3. System Data application is

opened for selected System ID

4. Choose tab License Key &

Maintenance Certificate

SAP 2007 / Page 7

 Renew Maintenance Certificates
Create the Request

5. Choose Renew Maintenance

Certificate(s)
Maintenance Certificates will be
requested for all available
Hardware Keys

6. Choose OK to confirm renewal

of Maintenance Certificates

7. Confirmation message is
displayed:
Your request has been
successfully submitted.
You will receive an email with your
Maintenance Certificate
information and the certificates will
be displayed in the application.
SAP 2007 / Page 8
 Display and Download the License Key &
Maintenance Certificate via System Data

1. Open System Data again and

choose tab License Key &
Maintenance Certificate
The generated Maintenance
Certificates
are displayed in the list

2. Select rows, whith required

Hardware Keys (Multiple Selection
is enabled) and choose
Display License Script
The License Script will be
displayed in a new window. It
contains license data for all
selected Hardware Keys.

3. Choose Download to PC to
download the license file with
License Keys and Maintenance
Certificates to the PC
(see section Install
Maintenance Certificate for
installation instructions)

SAP 2007 / Page 9

 Content

1. Options to Request a Maintenance Certificate

2. How to Request a Maintenance Certificate via System Data
2.1. Submit the Request
2.2. Display and Download the License Key & Maintenance Certificate
3. How to Request a Maintenance Certificate via License Key
3.1. Submit the Request
3.2. Display and Download the License Key & Maintenance
Certificate
4. Appendix
4.1 Install Maintenance Certificate
4.2. Example: Maintenance Certificate file
4.3 Display Installed Maintenance Certificate (ABAP)
4.4 Request Maintenance Certificate Before Upgrade

SAP 2007 / Page 10

 Open License Key Application

1. www.service.sap.com/licensekey

Path in SAP Support Portal:

Keys & Requests -> License Keys

Choose in the Service Corner:

Request permanent license key

SAP 2007 / Page 11

 Open Installation

2. Choose Installation
from Recently Used Installations

Alternatively:
Display Installation via Search
specifying Customer Number
and/or Installation Number

Choose Installation
from result list

SAP 2007 / Page 12

 Choose Installation

3. Choose Change details for

system

Note: Choosing the SID (System

ID) will enter the Display Mode:
Display details for system

It offers the download of already

requested Maintenance
Certificates

4. Choose Continue to reach

step 4 Hardware Data

SAP 2007 / Page 13

 Request the Maintenance Certificate

4. Choose Renew Maintenance

Certificate(s) to start the
Request

Maintenance Certificates will be

requested for all registered Hardware
Keys.

The table lists for hardware keys a row

with Maintenance Certificate. Not yet
available Maintenance Certificates are
indicated by Not available

5. Choose OK to confirm renewal

of Maintenance Certificates

6. Message is displayed, choose

Continue to submit the
request

The Status in the table changed from

Not available to Changed entry

SAP 2007 / Page 14

 Review and Submit the Request

7. Enter the email address.

Choose Submit to request the

Maintenance Certificate

The Maintenance Certificate will

generated by SAP Support Global
Backbone and will be sent via email to
you.

It can be also downloaded via license

key application.

SAP 2007 / Page 15

 Display and Download the License Key &
Maintenance Certificate via License Key

1. Choose System ID in column

SID to display License keys
requests
[]

2. Choose Continue to reach

step 4 Hardware Data

3. Select rows, whith required

Hardware Keys and choose
Display license script
The License Script will be
displayed in a new window. It
contains license data for all
selected rows.

4. Choose Download to PC to
download the license file with
License Keys and Maintenance
Certificates to the PC

SAP 2007 / Page 16

 Content

1. Options to Request a Maintenance Certificate

2. How to Request a Maintenance Certificate via System Data
2.1. Submit the Request
2.2. Display and Download the License Key & Maintenance Certificate
3. How to Request a Maintenance Certificate via License Key
3.1. Submit the Request
3.2. Display and Download the License Key & Maintenance Certificate
4. Appendix
4.1 Install Maintenance Certificate
4.2. Example: Maintenance Certificate file
4.3 Display Installed Maintenance Certificate (ABAP)
4.4 Request Maintenance Certificate Before Upgrade

SAP 2007 / Page 17

 Install Maintenance Certificate

SAP NetWeaver Application Server ABAP

Transaction SLICENSE -> New License -> Install

SAP NetWeaver Application Server Java

Visual Administrator -> Services -> Licensing Adapter

See details in document: License Keys for SAP Systems

http://www.service.sap.com/licensekey

SAP 2008
2007 / Page 18
 Maintenance Certificate File (text file)

----- Begin SAP License -----

SAPSYSTEM=MAR
HARDWARE-KEY=P1719877629
INSTNO=0020224520
BEGIN=20080115
EXPIRATION=20080415
LKEY=MIIBOgYJKoZIhvcNAQcCoIIBKzCCAScCAQExCzAJBgUrDgMCGgUAM
AsGCSqGSIb3DQEHATGCAQYwggECAgEBMFgwUjELMAkGA1UEBhMCREUxHDA
aBgNVBAoTE215U0FQLmNvbSBXb3JrcGxhY2UxJTAjBgNVBAMTHG15U0FQL
mNvbSBXb3JrcGxhY2UgQ0EgKGRzYSkCAgGhMAkGBSsOAwIaBQCgXTAYBgk
qhkiG9w0BCQMxCwYJKoZIhv
SWPRODUCTNAME=Maintenance_DB6
SWPRODUCTLIMIT=2147483647
SYSTEM-NR=000000000310537041

SWPRODUCTNAME = Maintenance_<Database> indicates a Maintenance Certificate

SAP 2008
2007 / Page 19
 Display Installed Maintenance Certificate
(ABAP)

1. Run transaction SLICENSE

2. Choose New Licenses

3. Section Installed Licenses

shows a table Maintenance
Certificates (issued for each
Hardware Key) and Product
Licenses.

SAP 2007 / Page 20

 Request Maintenance Certificate Before
Upgrade

1. Maintenance Certificate can only requested for

systems as of SAP NetWeaver 7.0.

Button Renew Maintenance Certificate(s) is

disabled and can not be selected.

2. Before the upgrade:

Change System Information in License Key
application and select the target Product
Version

Afterwards Button Renew Maintenance

Certificate(s) is enabled and can be selected

Proceed as described in section 3

SAP 2007 / Page 21

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