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1.1.2 Ep 2 D Rekap Kuesioner Indeks Kebutuhan Masy
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1.1.2 Ep 2 D Rekap Kuesioner Indeks Kebutuhan Masy
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REKAPITULASI
SURVEI KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK
Periode Mei 2016
Unit Pelayanan : LOKET
UNSUR PELAYANAN
NO Responden
U1 U2 U3 U4 U5 U6 U7 U8 U9 U 10 U 11 U 12 U 13
1 3 3 3 4 3 3 3 3 4 4 3 4 4
2 4 3 3 3 3 3 3 3 3 4 3 4 4
3 4 4 3 3 4 4 4 3 3 4 3 4 3
4 4 3 3 3 3 3 3 3 4 2 3 4 3
5 3 3 3 4 3 3 3 3 4 4 3 4 4
6 4 3 3 3 3 3 3 3 3 4 3 4 4
7 3 3 3 4 3 3 3 3 4 4 3 4 4
8 4 3 3 3 3 3 3 3 3 4 3 4 4
9 4 4 3 3 3 3 3 3 3 3 3 3 3
10 3 4 3 3 4 2 3 4 3 3 3 3 3
11 4 3 3 3 3 3 3 3 4 2 3 4 3
12 3 3 3 4 3 3 3 3 4 4 3 4 4
13 4 3 3 3 3 3 3 3 3 4 3 4 4
14 3 2 3 3 3 3 3 3 3 4 2 4 3
15 3 3 3 4 3 3 3 3 4 4 3 4 4
16 4 3 3 3 3 3 3 3 3 4 3 4 4
17 3 4 3 3 4 2 3 4 3 3 3 3 3
18 4 3 3 3 3 3 3 3 4 2 3 4 3
19 3 4 3 3 4 3 3 3 3 3 3 4 3
20 3 4 3 3 3 3 4 3 4 4 2 3 3
21 3 2 3 3 3 3 3 3 3 4 2 4 3
22 3 3 3 4 3 3 3 3 4 4 3 4 4
23 4 3 3 3 3 3 3 3 3 4 3 4 4
24 4 3 3 3 3 3 3 3 4 2 3 4 3
25 3 4 3 3 4 3 3 3 3 3 3 4 3
26 3 3 3 4 3 3 3 3 4 4 3 4 4
27 4 3 3 3 3 3 3 3 3 4 3 4 4
28 3 3 3 4 3 3 3 3 4 4 3 4 4
29 4 3 3 3 3 3 3 3 3 4 3 4 4
30 3 4 3 3 4 2 3 4 3 3 3 3 3
TOTAL 104 96 90 98 96 88 92 93 103 106 87 115 106
NRR Per Unsur
3.467 3.200 3.000 3.267 3.200 2.933 3.067 3.100 3.433 3.533 2.900 3.833 3.533
pelayanan
NRR Tertimbang
per unsur 0.025 0.023 0.021 0.023 0.023 0.021 0.022 0.022 0.024 0.025 0.021 0.027 0.025
Pelayanan
IKM Unit
8.100
Pelayanan
EKAPITULASI
RAKAT TERHADAP PELAYANAN PUBLIK
eriode Mei 2016
UNSUR PELAYANAN
U 14
3
3
3
3
3
3
3
3
3
4
3
3
3
3
3
3
4
3
4
3
3
3
3
3
4
3
3
3
3
4
95
3.167
0.022
8.100
REKAPITULASI
SURVEI KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK
Periode Mei 2016
Unit Pelayanan : Rawat Inap
UNSUR PELAYANAN
NO Responden
U1 U2 U3 U4 U5 U6 U7 U8 U9 U 10 U 11 U 12 U 13
1 4 4 4 3 3 4 4 4 4 3 3 3 3
2 3 3 4 3 4 4 3 4 4 4 2 4 3
3 3 4 3 3 4 3 4 4 4 4 3 3 3
4 4 4 3 3 3 3 3 4 3 4 3 4 3
5 4 2 3 3 3 4 4 3 3 4 3 3 3
6 3 3 3 4 3 3 3 3 4 4 3 4 4
7 4 3 3 3 3 3 3 3 3 4 3 4 4
8 3 3 3 4 3 3 3 3 4 4 3 4 4
9 4 3 3 3 3 3 3 3 3 4 3 4 4
10 3 3 3 4 3 3 3 3 4 4 3 4 4
11 4 3 3 3 3 3 3 3 3 4 3 4 4
12 3 3 3 4 3 3 3 3 4 4 3 4 4
13 4 3 3 3 3 3 3 3 3 4 3 4 4
14 3 3 3 4 3 3 3 3 4 4 3 4 4
15 4 3 3 3 3 3 3 3 3 4 3 4 4
16 3 3 3 4 3 3 3 3 4 4 3 4 4
17 4 3 3 3 3 3 3 3 3 4 3 4 4
18 3 3 3 4 3 3 3 3 4 4 3 4 4
19 4 3 3 3 3 3 3 3 3 4 3 4 4
20 3 3 3 4 3 3 3 3 4 4 3 4 4
21 4 3 3 3 3 3 3 3 3 4 3 4 4
22 3 3 3 4 3 3 3 3 4 4 3 4 4
23 4 3 3 3 3 3 3 3 3 4 3 4 4
24 3 3 3 4 3 3 3 3 4 4 3 4 4
25 4 3 3 3 3 3 3 3 3 4 3 4 4
26 3 3 3 4 3 3 3 3 4 4 3 4 4
27 4 3 3 3 3 3 3 3 3 4 3 4 4
28 3 3 3 4 3 3 3 3 4 4 3 4 4
29 3 3 3 4 3 3 3 3 4 4 3 4 4
30 4 3 3 3 3 3 3 3 3 4 3 4 4
TOTAL 105 92 92 103 92 93 93 94 106 119 89 117 115
NRR Per Unsur
3.500 3.067 3.067 3.433 3.067 3.100 3.100 3.133 3.533 3.967 2.967 3.900 3.833
pelayanan
NRR Tertimbang
per unsur 0.025 0.022 0.022 0.024 0.022 0.022 0.022 0.022 0.025 0.028 0.021 0.028 0.027
Pelayanan
IKM Unit
8.295
Pelayanan
EKAPITULASI
ARAKAT TERHADAP PELAYANAN PUBLIK
Periode Mei 2016
UNSUR PELAYANAN
U 14
4
3
3
4
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
92
3.067
0.022
8.295
REKAPITULASI
SURVEI KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK
Periode Mei 2016
Unit Pelayanan : Poli Kesehatan Ibu & Anak
UNSUR PELAYANAN
NO Responden
U1 U2 U3 U4 U 5 U 6 U 7 U 8 U 9 U 10 U 11 U 12 U 13 U 14
1 3 4 3 3 3 3 3 4 4 3 3 3 3 3
2 3 4 3 3 3 3 3 3 3 3 3 3 3 3
3 4 4 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 4 3 4 3 3 3 3 4 3 3 3 3
5 3 4 4 3 3 3 3 3 3 3 3 4 3 3
6 3 4 3 3 3 3 3 3 3 3 3 4 3 3
7 3 3 3 3 3 3 3 3 3 3 3 3 3 3
8 3 4 3 3 4 4 4 3 3 3 3 3 3 4
9 3 4 3 3 3 3 4 3 3 4 3 3 3 3
10 3 3 4 4 4 3 3 4 3 3 3 3 3 4
11 4 3 3 3 3 3 3 3 3 4 3 4 4 3
12 4 3 3 3 3 3 3 3 3 4 3 4 4 3
13 4 3 3 3 3 3 3 3 3 4 3 4 4 3
14 4 3 3 3 3 3 3 3 3 4 3 4 4 3
15 3 3 3 4 3 3 3 3 4 4 3 4 4 3
16 4 3 3 3 3 3 3 3 3 4 3 4 4 3
17 4 3 3 3 3 3 3 3 3 4 3 4 4 3
18 4 3 3 3 3 3 3 3 3 4 3 4 4 3
19 4 3 3 3 3 3 3 3 3 4 3 4 4 3
20 3 3 3 4 3 3 3 3 4 4 3 4 4 3
21 4 3 3 3 3 3 3 3 3 4 3 4 4 3
22 4 3 3 3 3 3 3 3 3 4 3 4 4 3
23 4 3 3 3 3 3 3 3 3 4 3 4 4 3
24 4 3 3 3 3 3 3 3 3 4 3 4 4 3
25 4 3 3 3 3 3 3 3 3 4 3 4 4 3
26 4 3 3 3 3 3 3 3 3 4 3 4 4 3
27 4 3 3 3 3 3 3 3 3 4 3 4 4 3
28 3 3 3 4 3 3 3 3 4 4 3 4 4 3
29 3 3 3 4 3 3 3 3 4 4 3 4 4 3
30 3 3 3 4 3 3 3 3 4 4 3 4 4 3
TOTAL 107 98 93 96 93 91 92 92 96 112 90 112 110 92
NRR Per Unsur
3.567 3.267 3.100 3.200 3.100 3.033 3.067 3.067 3.200 3.733 3.000 3.733 3.667 3.067
pelayanan
NRR Tertimbang
per unsur 0.025 0.023 0.022 0.023 0.022 0.022 0.022 0.022 0.023 0.027 0.021 0.027 0.026 0.022
Pelayanan
IKM Unit
8.130
Pelayanan
REKAPITULASI
SURVEI KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK
Periode Mei 2016
Unit Pelayanan : Kamar Bersalin
UNSUR PELAYANAN
NO Responden
U1 U2 U3 U4 U5 U 6 U 7 U 8 U 9 U 10 U 11 U 12
1 4 3 3 3 3 3 3 3 3 4 3 4
2 4 3 4 3 3 4 3 3 3 4 3 4
3 4 3 4 3 3 4 3 3 3 4 3 4
4 4 4 4 3 3 4 3 3 4 3 3 4
5 4 4 3 3 3 4 3 3 4 4 3 4
6 4 3 4 3 3 4 3 3 3 4 3 4
7 4 4 4 4 3 3 3 3 3 3 3 4
8 4 4 3 3 3 4 3 3 4 4 3 4
9 3 3 4 3 3 4 4 4 4 4 3 4
10 4 4 4 4 3 3 3 3 3 3 3 3
11 4 3 3 3 3 3 3 3 3 4 3 4
12 4 3 4 3 3 4 3 3 3 4 3 4
13 4 3 4 3 3 4 3 3 3 4 3 4
14 4 4 4 3 3 4 3 3 4 3 3 4
15 3 3 4 3 3 4 4 4 4 4 3 4
16 4 4 4 4 3 3 3 3 3 3 3 4
17 4 3 4 3 3 4 3 3 3 4 3 4
18 3 3 4 3 3 4 4 4 4 4 3 3
19 4 4 4 4 3 3 3 3 3 3 3 4
20 4 4 3 3 3 4 3 3 4 4 3 4
21 3 3 4 3 3 4 4 4 4 4 3 4
22 4 4 4 4 3 3 3 3 3 3 3 4
23 4 4 3 3 3 4 3 3 4 4 3 4
24 3 3 4 3 3 4 4 4 4 4 3 4
25 4 4 4 4 3 3 3 3 3 3 3 3
26 4 3 3 4 3 3 3 4 3 3 3 4
27 4 3 4 3 3 3 3 3 3 4 3 4
28 4 4 3 3 3 4 3 3 3 3 3 3
29 4 4 3 3 3 4 3 3 3 3 3 4
30 4 4 4 3 3 4 3 3 4 3 3 4
TOTAL 115 105 111 97 90 110 95 96 102 108 90 116
NRR Per Unsur
3.833 3.500 3.700 3.233 3.000 3.667 3.167 3.200 3.400 3.600 3.000 3.867
pelayanan
NRR Tertimbang
per unsur 0.027 0.025 0.026 0.023 0.021 0.026 0.022 0.023 0.024 0.026 0.021 0.027
Pelayanan
IKM Unit
8.579
Pelayanan
REKAPITULASI
ARAKAT TERHADAP PELAYANAN PUBLIK
Periode Mei 2016
UNSUR PELAYANAN
U 13 U 14
4 3
4 4
4 4
3 3
4 3
4 4
4 3
4 3
4 3
4 3
4 3
4 4
4 4
3 3
4 3
4 3
4 4
4 3
4 4
4 4
4 4
4 4
4 4
4 3
4 3
3 3
4 3
3 3
3 3
3 3
114 101
3.800 3.367
0.027 0.024
8.579
REKAPITULASI
SURVEI KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK
Periode Mei 2016
Unit Pelayanan : Laborat
UNSUR PELAYANAN
NO Responden
U1 U2 U3 U4 U 5 U 6 U 7 U 8 U 9 U 10 U 11 U 12 U 13 U 14
1 3 4 4 3 3 4 3 4 4 3 3 3 3 3
2 3 4 3 3 3 4 3 3 3 3 3 3 3 3
3 3 4 3 3 3 4 3 3 4 3 3 3 3 3
4 3 4 3 3 3 3 3 3 3 4 3 4 3 3
5 3 2 3 3 3 3 3 3 4 4 3 3 3 3
6 3 4 3 3 3 3 3 3 3 4 3 3 3 3
7 3 3 3 3 3 3 3 3 4 4 3 4 3 3
8 3 4 3 3 3 3 3 3 3 4 3 4 3 3
9 3 4 3 3 3 4 4 3 4 4 3 3 3 3
10 3 3 3 4 3 3 3 4 4 4 3 3 3 3
11 3 3 3 3 3 3 3 4 4 4 3 3 3 3
12 3 3 3 3 3 4 3 4 4 4 4 3 3 3
13 3 3 4 3 3 4 3 4 4 3 3 3 3 3
14 3 3 3 4 3 4 3 4 4 4 3 3 3 3
15 3 4 3 4 3 3 3 3 3 3 3 3 3 3
16 3 4 3 3 3 4 3 4 4 4 3 3 3 3
17 3 4 4 3 3 3 2 3 4 4 3 3 3 3
18 3 4 3 3 3 4 3 4 4 4 3 3 3 3
19 3 4 4 4 3 4 4 3 4 4 3 4 3 3
20 4 4 3 3 3 4 3 3 4 4 3 3 4 3
21 3 3 4 3 3 4 4 4 4 4 3 3 4 3
22 4 4 4 4 3 3 3 3 3 3 3 3 4 3
23 3 3 3 4 3 3 3 3 3 3 3 3 3 3
24 3 4 3 3 3 3 3 3 4 3 3 2 3 3
25 3 3 3 3 3 3 3 3 3 3 3 2 3 3
26 4 3 3 4 3 3 3 4 3 3 3 3 3 3
27 3 3 3 3 3 3 3 3 3 3 3 3 3 3
28 3 3 3 3 3 3 3 4 3 3 3 4 4 3
29 3 3 3 3 3 3 3 3 3 3 3 4 3 3
30 4 3 3 4 3 3 3 3 3 3 3 3 3 3
TOTAL 94 104 96 98 90 102 92 101 107 106 91 94 94 90
NRR Per Unsur
3.133 3.467 3.200 3.267 3.000 3.400 3.067 3.367 3.567 3.533 3.033 3.133 3.133 3.000
pelayanan
NRR Tertimbang
per unsur 0.022 0.025 0.023 0.023 0.021 0.024 0.022 0.024 0.025 0.025 0.022 0.022 0.022 0.021
Pelayanan
IKM Unit
8.041
Pelayanan
REKAPITULASI
SURVEI KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK
Mei 2016
Unit Pelayanan : Apotek
UNSUR PELAYANAN
NO Responden
U1 U2 U3 U4 U5 U6 U7 U8 U9 U 10 U 11 U 12 U 13
1 4 3 3 3 3 3 3 3 3 4 3 4 4
2 4 4 3 3 3 4 3 3 3 3 3 3 3
3 4 4 3 3 3 4 3 3 3 3 3 3 3
4 4 4 4 3 3 4 3 3 4 3 3 3 3
5 3 3 3 4 3 3 3 3 4 4 3 4 4
6 4 3 3 3 3 3 3 3 3 4 3 4 4
7 3 3 3 4 3 3 3 3 4 4 3 4 4
8 4 3 3 3 3 3 3 3 3 4 3 4 4
9 3 3 3 4 3 3 3 3 4 4 3 4 4
10 4 3 3 3 3 3 3 3 3 4 3 4 4
11 3 3 3 4 3 3 3 3 4 4 3 4 4
12 4 4 3 3 3 4 3 3 3 3 3 3 3
13 4 4 3 3 3 4 3 3 3 3 3 3 3
14 4 4 4 3 3 4 3 3 4 3 3 3 3
15 4 3 3 3 3 3 3 3 3 4 3 4 4
16 4 4 3 3 3 4 3 3 3 3 3 3 3
17 4 4 3 3 3 4 3 3 3 3 3 3 3
18 4 4 4 3 3 4 3 3 4 3 3 3 3
19 4 3 3 3 3 3 3 3 3 4 3 4 4
20 4 4 3 3 3 4 3 3 3 3 3 3 3
21 3 3 3 4 3 3 3 3 4 4 3 4 4
22 4 3 3 3 3 3 3 3 3 4 3 4 4
23 3 3 3 4 3 3 3 3 4 4 3 4 4
24 4 3 3 3 3 3 3 3 3 4 3 4 4
25 3 3 3 4 3 3 3 3 4 4 3 4 4
26 4 3 3 3 3 3 3 3 3 4 3 4 4
27 3 3 3 4 3 3 3 3 4 4 3 4 4
28 4 4 3 3 3 4 3 3 3 3 3 3 3
29 4 4 3 3 3 4 3 3 3 3 3 3 3
30 4 4 4 3 3 4 3 3 4 3 3 3 3
TOTAL 112 103 94 98 90 103 90 90 102 107 90 107 107
NRR Per Unsur
3.733 3.433 3.133 3.267 3.000 3.433 3.000 3.000 3.400 3.567 3.000 3.567 3.567
pelayanan
NRR Tertimbang
per unsur 0.027 0.024 0.022 0.023 0.021 0.024 0.021 0.021 0.024 0.025 0.021 0.025 0.025
Pelayanan
IKM Unit
8.183
Pelayanan
REKAPITULASI
YARAKAT TERHADAP PELAYANAN PUBLIK
Mei 2016
UNSUR PELAYANAN
U 14
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
90
3.000
0.021
8.183
REKAPITULASI
SURVEI KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK
Mei 2016
Unit Pelayanan : Poli KB
UNSUR PELAYANAN
NO Responden
U1 U2 U3 U4 U5 U6 U7 U8 U9 U 10 U 11 U 12
1 3 3 3 4 3 3 3 3 4 4 3 4
2 4 3 3 3 3 3 3 3 3 4 3 4
3 4 4 3 3 3 4 3 3 3 3 3 3
4 4 4 4 3 3 4 3 3 4 3 3 3
5 3 3 3 4 3 3 3 3 4 4 3 4
6 4 3 3 3 3 3 3 3 3 4 3 4
7 3 3 3 4 3 3 3 3 4 4 3 4
8 3 3 3 4 3 3 3 3 4 4 3 3
9 3 3 3 4 3 3 3 3 4 4 3 3
10 4 3 3 3 3 3 3 3 3 4 3 3
11 4 3 3 3 3 3 3 3 3 4 3 4
12 4 4 3 3 3 4 3 3 3 3 3 3
13 3 3 3 4 3 3 3 3 4 4 3 4
14 4 3 3 3 3 3 3 3 3 4 3 3
15 4 3 3 3 3 3 3 3 3 4 3 3
16 3 3 3 4 3 3 3 3 4 4 3 3
17 3 3 3 4 3 3 3 3 4 4 3 4
18 4 3 3 3 3 3 3 3 3 4 3 4
19 4 3 3 3 3 3 3 3 3 4 3 4
20 3 3 3 4 3 3 3 3 4 4 3 4
21 4 3 3 3 3 3 3 3 3 4 3 4
22 4 4 4 3 3 4 3 3 4 3 3 3
23 4 3 3 3 3 3 3 3 3 4 3 4
24 3 3 3 4 3 3 3 3 4 4 3 4
25 4 3 3 3 3 3 3 3 3 4 3 4
26 3 3 3 4 3 3 3 3 4 4 3 3
27 4 3 3 3 3 3 3 3 3 4 3 3
28 3 3 3 4 3 3 3 3 4 4 3 3
29 3 3 3 4 3 3 3 3 4 4 3 3
30 4 4 4 3 3 4 3 3 4 3 3 3
TOTAL 107 95 93 103 90 95 90 90 106 115 90 105
NRR Per Unsur
3.567 3.167 3.100 3.433 3.000 3.167 3.000 3.000 3.533 3.833 3.000 3.500
pelayanan
NRR Tertimbang
per unsur 0.025 0.022 0.022 0.024 0.021 0.022 0.021 0.021 0.025 0.027 0.021 0.025
Pelayanan
IKM Unit
8.189
Pelayanan
REKAPITULASI
YARAKAT TERHADAP PELAYANAN PUBLIK
Mei 2016
UNSUR PELAYANAN
U 13 U 14
4 3
4 3
3 3
3 3
4 3
4 3
4 3
4 3
4 3
4 3
4 3
3 3
4 3
4 3
4 3
4 3
4 3
4 3
4 3
4 3
4 3
3 3
4 3
4 3
4 3
4 3
4 3
4 3
4 3
3 3
115 90
3.833 3.000
0.027 0.021
8.189
REKAPITULASI
SURVEI KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK
Mei 2016
Unit Pelayanan : Poli Pengobatan Gigi
UNSUR PELAYANAN
NO Responden
U1 U2 U3 U4 U 5 U 6 U 7 U 8 U 9 U 10 U 11 U 12 U 13
1 4 3 3 3 3 3 3 3 3 4 3 4 4
2 4 4 3 3 3 4 3 3 3 3 3 3 3
3 4 4 3 3 3 4 3 3 3 3 3 3 3
4 4 4 4 3 3 4 3 3 4 3 3 3 3
5 3 3 3 3 3 4 3 3 3 3 3 4 3
6 3 3 4 3 3 4 3 3 3 4 3 4 3
7 4 3 4 4 3 3 3 3 3 3 3 3 3
8 3 3 4 3 3 4 3 3 4 3 3 3 3
9 3 3 4 3 3 4 4 3 3 3 3 3 3
10 4 3 3 4 3 3 3 4 4 3 3 3 3
11 4 3 3 3 3 3 3 3 3 4 3 4 4
12 4 4 3 3 3 4 3 3 3 3 3 3 3
13 4 4 3 3 3 4 3 3 3 3 3 3 3
14 4 4 4 3 3 4 3 3 4 3 3 3 3
15 4 3 3 3 3 3 3 3 3 4 3 4 4
16 4 4 3 3 3 4 3 3 3 3 3 3 3
17 4 4 3 3 3 4 3 3 3 3 3 3 3
18 4 4 4 3 3 4 3 3 4 3 3 3 3
19 4 3 3 3 3 3 3 3 3 4 3 4 4
20 4 4 3 3 3 4 3 3 3 3 3 3 3
21 4 4 3 3 3 4 3 3 3 3 3 3 3
22 4 4 4 3 3 4 3 3 4 3 3 3 3
23 4 3 3 3 3 3 3 3 3 4 3 4 4
24 4 4 3 3 3 4 3 3 3 3 3 3 3
25 4 4 3 3 3 4 3 3 3 3 3 3 3
26 4 4 4 3 3 4 3 3 4 3 3 3 3
27 4 3 3 3 3 3 3 3 3 4 3 4 4
28 4 4 3 3 3 4 3 3 3 3 3 3 3
29 4 4 3 3 3 4 3 3 3 3 3 3 3
30 4 4 4 3 3 4 3 3 4 3 3 3 3
TOTAL 116 108 100 92 90 112 91 91 98 97 90 98 96
NRR Per Unsur
3.867 3.600 3.333 3.067 3.000 3.733 3.033 3.033 3.267 3.233 3.000 3.267 3.200
pelayanan
NRR Tertimbang
per unsur 0.027 0.026 0.024 0.022 0.021 0.027 0.022 0.022 0.023 0.023 0.021 0.023 0.023
Pelayanan
IKM Unit
8.112
Pelayanan
REKAPITULASI
YARAKAT TERHADAP PELAYANAN PUBLIK
Mei 2016
UNSUR PELAYANAN
U 14
3
3
3
3
4
4
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
92
3.067
0.022
8.112
REKAPITULASI
SURVEI KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK
Periode Mei 2016
Unit Pelayanan : UGD
UNSUR PELAYANAN
NO Responden
U1 U2 U3 U4 U5 U6 U7 U8 U9 U 10 U 11 U 12 U 13
1 3 3 3 3 3 4 4 4 3 3 3 3 4
2 3 3 3 3 3 4 3 3 3 3 3 3 4
3 4 4 3 3 4 4 4 3 3 4 3 4 3
4 4 3 3 3 3 3 3 3 4 2 3 4 3
5 3 4 3 3 4 3 3 3 3 3 3 4 3
6 3 4 3 3 3 3 4 3 4 4 2 3 3
7 3 2 3 3 3 3 3 3 3 4 2 4 3
8 2 3 3 3 4 4 4 3 4 3 3 4 3
9 4 4 3 3 3 3 3 3 3 3 3 3 3
10 3 4 3 3 4 2 3 4 3 3 3 3 3
11 4 3 3 3 3 3 3 3 4 2 3 4 3
12 3 4 3 3 4 3 3 3 3 3 3 4 3
13 3 4 3 3 3 3 4 3 4 4 2 3 3
14 3 2 3 3 3 3 3 3 3 4 2 4 3
15 2 3 3 3 4 4 4 3 4 3 3 4 3
16 4 4 3 3 3 3 3 3 3 3 3 3 3
17 3 4 3 3 4 2 3 4 3 3 3 3 3
18 4 3 3 3 3 3 3 3 4 2 3 4 3
19 3 4 3 3 4 3 3 3 3 3 3 4 3
20 3 4 3 3 3 3 4 3 4 4 2 3 3
21 3 2 3 3 3 3 3 3 3 4 2 4 3
22 2 3 3 3 4 4 4 3 4 3 3 4 3
23 4 4 3 3 3 3 3 3 3 3 3 3 3
24 4 3 3 3 3 3 3 3 4 2 3 4 3
25 3 4 3 3 4 3 3 3 3 3 3 4 3
26 3 4 3 3 3 3 4 3 4 4 2 3 3
27 3 2 3 3 3 3 3 3 3 4 2 4 3
28 2 3 3 3 4 4 4 3 4 3 3 4 3
29 4 4 3 3 3 3 3 3 3 3 3 3 3
30 3 4 3 3 4 2 3 4 3 3 3 3 3
TOTAL 95 102 90 90 102 94 100 94 102 95 82 107 92
NRR Per Unsur
3.167 3.400 3.000 3.000 3.400 3.133 3.333 3.133 3.400 3.167 2.733 3.567 3.067
pelayanan
NRR Tertimbang
per unsur 0.022 0.024 0.021 0.021 0.024 0.022 0.024 0.022 0.024 0.022 0.019 0.025 0.022
Pelayanan
IKM Unit
7.946
Pelayanan
REKAPITULASI
YARAKAT TERHADAP PELAYANAN PUBLIK
Periode Mei 2016
UNSUR PELAYANAN
U 14
3
4
3
3
4
3
3
3
3
4
3
4
3
3
3
3
4
3
4
3
3
3
3
3
4
3
3
3
3
4
98
3.267
0.023
7.946
REKAPITULASI
SURVEI KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK
Periode Mei 2016
Unit Pelayanan : Poli Pengobatan Umum
UNSUR PELAYANAN
NO Responden
U1 U2 U3 U4 U 5 U 6 U 7 U 8 U 9 U 10 U 11 U 12 U 13 U 14
1 3 4 4 3 3 4 3 4 4 3 3 3 3 3
2 3 4 3 3 3 4 3 3 3 3 3 3 3 3
3 3 4 3 3 3 4 3 3 4 3 3 3 3 3
4 3 4 3 3 3 3 3 3 3 4 3 4 3 3
5 3 2 3 3 3 3 3 3 4 4 3 3 3 3
6 3 4 3 3 3 3 3 3 3 4 3 3 3 3
7 3 3 3 3 3 3 3 3 4 4 3 4 3 3
8 3 4 3 3 3 3 3 3 3 4 3 4 3 3
9 3 4 3 3 3 4 4 3 4 4 3 3 3 3
10 3 3 3 4 3 3 3 4 4 4 3 3 3 3
11 3 3 3 3 3 3 3 4 4 4 3 3 3 3
12 3 3 3 3 3 4 3 4 4 4 4 3 3 3
13 3 3 4 3 3 4 3 4 4 3 3 3 3 3
14 3 3 3 4 3 4 3 4 4 4 3 3 3 3
15 3 4 3 4 3 3 3 3 3 3 3 3 3 3
16 3 4 3 3 3 4 3 4 4 4 3 3 3 3
17 3 4 4 3 3 3 2 3 4 4 3 3 3 3
18 3 4 3 3 3 4 3 4 4 4 3 3 3 3
19 3 4 4 4 3 4 4 3 4 4 3 4 3 3
20 4 4 3 3 3 4 3 3 4 4 3 3 4 3
21 3 3 4 3 3 4 4 4 4 4 3 3 4 3
22 4 4 4 4 3 3 3 3 3 3 3 3 4 3
23 3 3 3 4 3 3 3 3 3 3 3 3 3 3
24 3 4 3 3 3 3 3 3 4 3 3 2 3 3
25 3 3 3 3 3 3 3 3 3 3 3 2 3 3
26 4 3 3 4 3 3 3 4 3 3 3 3 3 3
27 3 3 3 3 3 3 3 3 3 3 3 3 3 3
28 3 3 3 3 3 3 3 4 3 3 3 4 4 3
29 3 3 3 3 3 3 3 3 3 3 3 4 3 3
30 4 3 3 4 3 3 3 3 3 3 3 3 3 3
TOTAL 94 104 96 98 90 102 92 101 107 106 91 94 94 90
NRR Per Unsur
3.133 3.467 3.200 3.267 3.000 3.400 3.067 3.367 3.567 3.533 3.033 3.133 3.133 3.000
pelayanan
NRR Tertimbang
per unsur 0.022 0.025 0.023 0.023 0.021 0.024 0.022 0.024 0.025 0.025 0.022 0.022 0.022 0.021
Pelayanan
IKM Unit
8.041
Pelayanan
NO UNSUR PELAYANAN
RESP U1 U2 U3 U4 U5 U6 U7 U8 U 9 U 10 U 11 U 12 U 13 U 14
1 3 4 4 3 3 3 3 4 4 3 3 3 3 3
2 2 4 3 3 3 3 3 3 3 3 3 3 3 3
3 1 4 3 3 3 3 3 3 3 3 3 4 3 3
4 1 4 3 3 3 3 3 3 3 3 3 4 3 3
5 1 2 3 3 3 3 3 3 3 3 3 2 3 3
6 3 4 3 3 3 3 3 3 3 3 3 2 3 3
7 3 2 3 2 3 3 3 3 3 3 3 4 3 3
8 2 4 3 3 3 2 2 3 3 3 3 4 3 3
9 1 4 3 3 3 3 2 3 3 3 3 2 3 3
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
TOTAL 17 32 28 26 27 26 25 28 28 27 27 28 27 27
NRR Per
Unsur
pely 0.68
KIA
LOKET
GIGI
BP
UGD
REKAPITULASI
SURVEI KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK
Periode Januari 2013 s/d Desember 2013
Unit Pelayanan : Loket
UNSUR PELAYANAN
NO Responden
U1 U2 U3 U4 U 5 U 6 U 7 U 8 U 9 U 10 U 11 U 12 U 13 U 14
1 4 3 3 3 3 3 3 3 3 4 3 4 4 3
2 4 4 3 3 3 4 3 3 3 3 3 3 3 3
3 4 4 3 3 3 4 3 3 3 3 3 3 3 3
4 4 4 4 3 3 4 3 3 4 3 3 3 3 3
5 3 3 3 3 3 4 3 3 3 3 3 4 3 4
6 3 3 4 3 3 4 3 3 3 4 3 4 3 4
7 4 3 4 4 3 3 3 3 3 3 3 3 3 3
8 3 3 4 3 3 4 3 3 4 3 3 3 3 3
9 3 3 4 3 3 4 4 3 3 3 3 3 3 3
10 4 3 3 4 3 3 3 4 4 3 3 3 3 3
11 4 3 3 3 3 3 3 3 3 4 3 4 4 3
12 4 4 3 3 3 4 3 3 3 3 3 3 3 3
13 4 4 3 3 3 4 3 3 3 3 3 3 3 3
14 4 4 4 3 3 4 3 3 4 3 3 3 3 3
15 4 3 3 3 3 3 3 3 3 4 3 4 4 3
16 4 4 3 3 3 4 3 3 3 3 3 3 3 3
17 4 4 3 3 3 4 3 3 3 3 3 3 3 3
18 4 4 4 3 3 4 3 3 4 3 3 3 3 3
19 4 3 3 3 3 3 3 3 3 4 3 4 4 3
20 4 4 3 3 3 4 3 3 3 3 3 3 3 3
21 4 4 3 3 3 4 3 3 3 3 3 3 3 3
22 4 4 4 3 3 4 3 3 4 3 3 3 3 3
23 4 3 3 3 3 3 3 3 3 4 3 4 4 3
24 4 4 3 3 3 4 3 3 3 3 3 3 3 3
25 4 4 3 3 3 4 3 3 3 3 3 3 3 3
26 4 4 4 3 3 4 3 3 4 3 3 3 3 3
27 4 3 3 3 3 3 3 3 3 4 3 4 4 3
28 4 4 3 3 3 4 3 3 3 3 3 3 3 3
29 4 4 3 3 3 4 3 3 3 3 3 3 3 3
30 4 4 4 3 3 4 3 3 4 3 3 3 3 3
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
TOTAL 116 108 100 92 90 112 91 91 98 97 90 98 96 92
NRR Per Unsur
2.320 2.160 2.000 1.840 1.800 2.240 1.820 1.820 1.960 1.940 1.800 1.960 1.920 1.840
pelayanan
NRR Tertimbang
per unsur 0.016 0.015 0.014 0.013 0.013 0.016 0.013 0.013 0.014 0.014 0.013 0.014 0.014 0.013
Pelayanan
IKM Unit
4.867
Pelayanan
REKAPITULASI
SURVEI KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK
Periode MEI 2016
Unit Pelayanan : PUSKESMAS AJUNG
NO UNIT PELAYANAN JUMLAH QUISIONER HASIL PENGUKURAN KET
1 Poli Umum 30 8.041
2 UGD 30 7.946
3 POLI GIGI 30 8.112
4 Rawat Inap 30 8.295
5 Kamar Bersalin 30 8.579
6 Poli KIA 30 8.130
7 Poli KB 30 8.189
8 Apotek 30 8.183
9 Loket 30 0.000
10 LABORATORIUM 30 8.041
IKM PUSKESMAS 300 5.652
Plt. Kepala UPT Puskesmas Ajung
dr. TITIS SULISTYOWATI
NIP : 19690331 200604 2 003
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