Marvin Francois

Portfolio Available: Liquid 9 – Senior Web Developer

http://www.fatherstorm.com Jan 2006 – May 2010
During my many years at Liquid 9 I have been responsible for the successful deployment and management of
several millions of dollars worth of web sites. Using a mix of either ASP Classic, or PHP as the back-end
language, I have built Object-Oriented frameworks for managing and displaying web sites. I have made
extensive use of Javascript and various libraries such as jQuery, Prototype and Mocha to extend the
Technologies capabilities of website, incorporating AJAX elements in ways that allowed for a more fully interactive and
immersive experience. I have a lot of experience bringing pixel-perfect representations from Photoshop to life
Linux using HTML, CSS and ARIA compliant tagging to guarantee a consistent experience across all platforms and
major browsers as well as graceful degradation in the absence of Javascript on the client side, and am
Apache experienced with all of the current and past major CMS packages, including Wordpress, Joomla, Drupal,
PHPNuke and so forth. while employed at Liquid 9 I have been responsible for:
IIS
 Evaluation and Implementation of new web technologies.
MSSQL
 Design and Deployment of all hosted web sites.
MySQL  Designing and Deploying MSSQL and MySQL databases
 Researching and Resolving new and undocumented problems/issues.

Pegasus Broadband – Senior Technician / Applications Admin

Languages July 2003 – December 2006
While employed at Pegasus I made early use of the original Javascript technology behind what became known
ASP Classic 8+yrs as AJAX to allow real-time control of and communication with hardware equipment in remote locations. I
PHP 8+yrs developed a very successfully cost-cutting client-side application that allowed for more effective documentation
of customer accounts while providing other technical specialists with the very latest solutions for a wide variety
DHTML 10+yrs of technical issues. Among my many responsibilities were

Javascript 12+yrs  Web Development

 Design and deployment of web-based tools, applications and corporate Intranet
AJAX 8+yrs
 SNMP management.
CSS 8+yrs  E-Mail management
 AU and SU monitoring and management.
jQuery 3+yrs  Training of billing and technical support procedures for third-party call center.
Prototype 3+yrs  Handing all escalated and researchable issues
 Developing training methodology and materials to technical and billing representatives.
Mocha 2+yrs  Developed cross-server applications for controlling SU radios from within intranet pages
 Synching intranet with external email server to ensure account information integrity.
XML 5+yrs  Developing unique and industry leading software for managing WLAN devices through easy to use
web interfaces.
Education  Developing a complete library of function calls to act as a abstraction layer
 between ASP/HTML/PHP/SNMP
 Developing custom web based speed test and security scanning applications.
University of Missouri, Rolla
During my time at Pegasus I was responsible for successful end-to-end management of software and hardware
systems for a $15 million enterprise.
References Pegasus Communications – Tier 2 Technical Support
Chris O'Connor
August 2001 – July 2003
Owner, Liquid 9
While employed as the Tier II technician at Pegasus Communications I developed a multi-site CSR assistance
913.219.0115 utility for auto-creating comments based on account actions. Additionally, I operated as escalated tier 2.5 Tech
rep for Pegasus Express handing all escalated and researchable issues as well as main Liaison to Hughes and
Microsoft on software/hardware issues. My responsibilities included:

Cody Smith  Developing and maintaining a CSR assistant application.

Motion Artist, Liquid 9  Researching and resolving escalated technical issues.
 Maintaining a knowledgebase of solutions to known technical issues.
913.832.8671
 Training Tier I technicians in troubleshooting and logic-flow technical resolution practices.

H&R Block – Technical Support / Subject Matter Expert

Ray Edgerson
Owner, Edgerson Insurance December 2000 – May 2001
816.924.4555 While employed at H&R Block I developed highly successful heuristic algorithms used to evaluate incoming
emails for auto-response, problem resolution. Additionally, I became a Subject Matter Expert as related to the
resolution of operating system issues with H&R Block software solutions.