| Reet PZSoo ARO enor 2 Further human resource management (HRM) Chapter overview 22.1 Different approaches to HRM: human resource strategies and flexible workforces Hard and soft HR strategiesble 221 Yan spt Ne a aT tear Phowahy | seesenpeo es erenacne my aernainin ae [see ena s Gaertn al rae pa a, mae | sen ew thorcem py enpissRadenk | isang ew ct ington ar ey Poses np care cc ey testns |» Eyles ie posite = Mirage aro weverpoe + eros toeinied concer verge | Magen pe cnt one ving er seo + commen ity Soman dnt “espe eens tenes tetova Thy Yat wetfoce + Leste na Tay ewe Emus on tang an eto pes 1 exposed ae ean nk Swen bmn «Ersoy oot om wn tec ote deretoanetp to dpe ses 7 Delmer aos [pioces ——| tacoma ge ia wre obec | aces neigh we depsale_| saeniense espe con. oreo rau. ction | Paty min aad py win ets ool | aan eagh atngnin wd unpvarar fr fecrinser ed | eoemuer such arson an cis ere te none ee uber Sof HM stratepes Cte insu a spe tat ‘an be readed as of Tis appro bate on he ton hat employes ar peng he mas vale asec 2 tre ha ad tc soul be dered maine tht leo fe union The eke longa approach {ssl Employes ae sen a3 roared and ‘Sevcped er tne and in responee io changig tet ‘ands | Appointing an HR manager “The felowing advert appeared Febuary 204 on a [UR Menage Internation Automasive Company ‘Shanghat ae 1 eb 2016 losin: Chi, sbeaghat Say 3000 ~ 15000 pe snow ‘An erat manure he Ave dy i oak fre HR goes to become te 1 Mares of ei "py owing Chinese rodacon operon snd in Sangh you wal respnabe x operons i anagenen ening he Anco le tate ane eve te der derlpment of busts. You ml oe ‘eiponabl for ening nt a delves we eens ‘cago Bosh ne nd loa HR cee. ‘he pean pad wl errs enuf alabrton sha ey sates Tibia bend HR gene pin sad be ile yu ma ave ha sign evel of HR pels expen a 1 production manus enone ested Sl and Bese 1s Mthave lowed of Cibo employment Im paler and processes Seong etry etctoelbakgon 1 Sep in peducer/mnctang or ther eat ‘ata sors gh prefered Many oa none working ecg wal ey ele (A trand HR gee ackaround wth exponie he ‘pecan of dando aap 2 Etetve conan scene osc: nied an Secs sco este Questions, 1 Bilan the ference brwen ar ands amen roource sage @ 2 ei impose to ue and nd sf Rage within 2 Single bis way sccese ut Yor ew. —_— mmEby eter uanreccemaragaen 09 Hard HR strategies Ae ate tess maf ave basen pon oft toes mh hate ‘Sone, T+ aes sng a ype ey wate pepned hein nis woes a eceny wea ‘tian sees wore ang acres Inala «ng cop treo vn ‘Sgn tc lero a ucts es nv ver cons, pea inte ho em ‘Moping ar ppc empyema en a teary ply wil ua asd SSrss eas oferta ce of hy {iia ples ea cs le caso Thi ‘esc at benno ay abla ee exgedne {ets wedoce ppg one res (pape min ‘tg ao deny sd perpen 00 ‘pops ving Sec sans, i cud ay bo fret acto feta «Khan spec ot shoe namge 0 rela coma verte wos an os opesos they wi. Under a ppech enor bel ha ek ‘how ae wih ca oppose Se how © congas 1 pantie Sagan tow pov e roman roc Ts Tree count babes sng oon Spo cede, owes he har speach al ing sit conbe al dace The oe of mor araover gb nigh Ta an tape no con hc Pe ‘Scena nghyrs Thao be coy no Strang garg ae he ea te tans Sconce ite trae rete aed tee pe cg ea pre ot eps. cw da fa elt of os Hoenn dete by och 2 ‘operon Thea a manages ta dren ose ‘Sidon ith cnployer walter uth dnt Stet ienkeg tanned a ero wl be eae Sep wy pee or cp te er ae ‘nub rp sd oppor fx proton wil telesales hay ogy Svar fed gus ops nc an preg oa Soom py sd enpone ne edocs Soft HR strategies 1 sae less frig, cup cree ap ee cd me Tm egy bp ne oi tin Inebengs oot enpoyer Gane moyen ot tts coop dee dang os Spon © drop eT ey oot on {Brae sci tad hee cst at oops ‘ce ung improv sl td ece ess pps Beige 1 fot cape {Sows bra esha des, ‘iM inn ngros i ely oh wos Deceal pttonan of ede, Aree ‘Bowed dnt wuig or npc goer a on of the mot apa eo ob seen wh ape e ‘Soyect Ton ate egy ace © Sloe nA soe pon feng fom see ‘Sram ot capoyn shal ed prt ‘twa se ening hy ed eles fo fee of uy baener meron «+ Aoi cg en ng oe msgs ‘ins bss as tbr ey ‘pms wr beeing sn sl eel {20 cn wc goes Thi comes Shou bec th pnt yma wero of iter erersad ere cpp doy beptem tng rtp ih omen swig © ng Specie wet cnttoomaang 2 KE eng ya lop se one trate Bape be pt ee sprinter Senne deco nkrg an poie opein n Ucn inpevng ts option ness Ta cha tata ene yng a now ee 86 ‘Slat ger see snd ake pore pain Shem eee tn iba cng tc on Coentazs Bees peated om pete ‘ah ea pnp on be epiton, eyn iat end eave couse, hs pe of aman acre sete doe ae cons of mining emloyenr nb slg, pay {Fey re ge the mang These con cal Be trated o swe depes Fx employee eves ton afer ‘eng the ening, pos apa ers os otha by a nso alta a eae mre tre Higher ae of py ad good wens nde can ako sot apoyrscos eae be dct and experi oar he were repens 03 charge ast condos, The sl HR ‘seg is ely hey on ule and pent eyes el a a oe ‘anand ee‘he appreac HR mteay wet wi obvi depend up ‘eye of busines ay be te basics egg ee itd employers any opto we der agpath oe ess of sing employees may be ls he pot Inceasing sepa win te ont es obo Cn the oer hand soe sed workrce ugt be more sated safer speach 6 make te of ue of there and mia te rk igh tnd sie sd produce employe larg he open. (a oy ‘ewan wen desing wih asonson th ages ‘nc dusheragesof he wo peso HR Sep 9 ore ‘henaueat te bates ant wore. Teay e808 {ojstyeusea! a pahate apposite arora Outsourcing and HR Curing oH ns ay vege Agron cb ac epi tye i an ‘rar conning na ncaa ss peo Sian ci, wha ealeaney sh ‘Sic crpere some “etl spam of eearng cs sa ae snp! hey aig er ach ey ‘ea sada ind nines ces ong po ‘Ta ay! tt Sor on ong ad Sop te yt eecere ope tow Saaicnh it ovata ue yg eg ‘Stuur perce tot ele roanon owen. ‘Sremcnng os ig fa Rv 20 ‘tal Gea cl Tse eer ope eas aga tc hanes pratt fc ng ee hep cdo dcop etna ge et ‘sng oa tee oe acne Nar tsiben he cong “oo on cou Tum nd Soc Se: Agen A, 3c 83 Sd Questions 1 Bala he prblene a onl bass aye re rcounenng ania sls sdoroge. 2 Deyn th ia te ale sorages ted oe 1 ‘tung ef ere HR fotos athe Aaa Poe "ein wl eosourageconpanes wo dcp st Ht smueio? us youre ba A —— « HR strategies and competitive @ advantage doping aed ingle tbe i HR rey bs he Pet to rove busines wh sig pes ‘Sbanape oer als Using te gh see shuld ae he ‘Spenaron more compete, nd some neat ts bone cay epee Japanese companies, Sef human scree manager eg he ini ter tian proding pasonoe polis for de whole ‘ore: Reward sens, ig ad deopes, pps Zac conan afl geared ulin the eso he India swe a oe the erguison. They pape CEH Cor at en ft HID eta ch eles he ‘enue ae deepen pur a the eres dete Al spec th HDG aclnge be ‘oriatd wena oben note athe staament steeumge wes Man eqgation i sce epeatng Sees, ‘necutcone oul be matted nd eatery ho ‘se conminedto he fm ana wo do ot sek ae Sth {caployenr ahold be sare fhe poe of the raion an Undestnd how ty a cone onan samen ‘rand pe "der sca & unt ld ne erm 26 enoy higher lees of product ands ducon fly pred mayan appli ovens ‘beaut ot epson a crag snd elene nsloyer ‘hs proces emed empoper bracing. Al of he es could make te egmnision more compere a bear le ‘cope withthe gous peaing in eration mess owore inthe ed world ee ing views oh es sig Many Bosses in the UR er her Inertia Sone ae ‘ar vite, wing ecpyees simply ance me wo be ved a elec sep “Ts spprouh has ch mere there eo, "Te se, boweve, crete ieeing star uhiheve Hm sonegy ape ayo erence ‘husness competion Tad ion espion s2 [problem under he HR approscho sanapag emo}. Thre Sian ovons enon nan npn tht tea ode! ‘ths employees onan inl uss win Fame ‘of ealeavebaguning Tas tenon may mans ull 2 fenploeecssteten ce exveme case, nda scien ‘ot scares coud prove eel cing buses ompeutve psornance iste robinson Isat ite wo HR sppotc orang pope Ere Tar! HR siegy ipl some depe of Jlgion ad tas 2 ned eomennent ining, Tl cn ele eee ff expend and sone manages may oppor the ening ‘col ht hc, Rarer ie ado ny "BR sate may ole sion cot im the sb erm Imetages and employees ait tthe ne tan 0 DsEby eter nan rece marae 9 vee win te ompnaton. The eon hua ‘rere 0 eg aera nee sen open om ‘howe wh reponse sy meng cance. A {here fc crn der fom te compen pormance ot ‘he oreo, epee chon ea, Flexible workforces exile wore ts ness pce secre ‘rewran se ger sneaker sel ps “Tempera wor hte at nga at ea or {rpc palatine pon sree oman oun pet ber name Sather of Scape ton oe ey won Basins have ep for wooo cong nesting ‘be primes seporry elo labor oes ‘en hgh popoton thse pes of ploy ace A Nexaie workforces ‘hile 22 canst a on ems eon wong In cet us camber of ends ave ene a wees 1 Hsing number of temporary workers The ber and roponon of workers on eagory contac fra fed {ine pen withthe ny OECD coe roe seal fmt ety pat ote en a cea al 207 58 ‘Bown le 222 The ese bowing he Sail ‘lu in 208 was on fcr casing en ese he [raion of emporary workers ia he wos th {tnd cer ener Ta avenge proportion of empoyes ‘on emporay conc are he 34 cout Wh ae non fhe Oration or coo C-operion snd ‘eveopnest (OECD ah cress by about 1p eb. “here fave en sige es Meio al he UR. 1 Pave working The ccenage of exployts wo work fst ns en nara aes the OECD cous, hci, exo and Spin ecg metal eae Developing courier ich ar Pksan exhib ame end in pp-a80 Bd per eno tose toyed w isan ‘ove ewe an 30 hws each Wee, D101 he “uve fgre mar 0 per ees “+ Contractor apd consti ny bases hare ‘epcot flame employes with congas o have ‘Sone a der tater erases For eae ‘isconton ofan 0 enpoy conc sa fo Ss fad ange yous eter swe permanent ule frye nee ok. 4 Fulltime permanent employes Firs acs he wo te fer ne splyon sw th ae nh ety 20 Soh employss are ay expensive sti call the con of mployen, sch aang persion content in poidag eaiing. hing cons cones {ols er ea sence ployer an ony hee hen eeded Tha fine empoyes who ae breton be Ain sta nd peso cota ol wii an ociston 8 ecamngsat [Poca of (metic sn | wortrr wang a a 61 | ss | s54_| resetcary [357 [ea | WA | wa ed si) ar | es | 88, os asf | 30 | 2 Se sf es |e | a0 er 9s} aa [ta] 7 jecoewue [ms | 26 [es | ans ‘Onn ein cop erat Core and peripheral workers ue vy wie bale wee at opi Sar Det lint a op ye ti netfee es Thy ein {newest pete woo nee sostousontucs senda howe few gure 23:1 ogvutan lam wiha fale vetoesshe busines core woes wou be high quate and fers employment wh sent of employes In cone, th ppl worker would ely be ed when easy ‘They maybe ow sil eave heh spec elle foregut th tne An erp of ear exegory cold arms sepond wo cattons demsnd wiht meee ‘ns. The peripheral workers could be employed parttime or by Other methods of flexible working sec can so egoy ppl ey ws trae be exposed 9 won sy, a0 avg of 3 heh week can Be poy io wor ng boas sag ‘on ot cebu and enploye ageeco do. McDonald's uses zero-hours contracts or 90 per cent of employees ‘Meena is emerged as pay eggs ter hare ceplperiatepvt tor ae adi ta enploe Sper cae oe nr woo nthe Uk or 2300 lc cerns putes of repr wot nd no aby of ce, ‘Son a aly or Sai wos 2 Boxe aoa hee, Andy fort» abou ip whohes unpaged oh eau cacy sl eDonas cul les on es {ses Tere wl be woe employees wong 2 hence 2 wea, wenn weak ons fee not 0 pe bow to dentdy ease levels 20 they cook the sight amount, {© the oad we that ane noron win sa evel ed ‘ve enployens more cei ‘McDoremplye 9200 elf hon UX, rag 0 estar A spleroman id popecine empoqees, rsraton ho ae ooking t xsl, pais wo ound Sher ey and eter nmmaren Epoye ho ae edad in aance and we sever ab people be ‘.0n do ot ates enployee benoit eabienert and all of ‘She ld NeDonalte hsemployed serous contac Wha also emerged tat sal fs-fod francine, Subway, Questions cca fra employe at MeDorales Jy your sew 22.2: Measures of employee performance Methods of measuring employee performance foe nage decide o changes othe wore a ‘soloyers. ated wits knoe manages tes ‘na beer poston oie spprepine cunes'0 Improvement ofthe prormanc he wed nd baste oneal corp pe peed ‘ass pects te mst fonder of ermaceo oup ot enpoens aha exis mEb sectiertunan suc managenent i) abou progucney depends upon ete sch the Since wel a lsd cogee of otein. Ths Tesh indian hat oven nou proce oe UE pros (whe siting poe mann, Dopey beading Mibe oe tan tht ofl ies ) | performance | ‘nam athe caney scone sno ng e539 percent ‘cording fo th nes ts sina Pedy Organon (920), iba roo gm he county agiinte esl row senor pt hap der nh cure ‘vnllabourposuy wow wich nee by 67 percent 28 percent Fin, 8 percent in Chinn, 34 pe en inh pect ares an 24 pr cnt Lah Alon 6 po et of Plans export gonad y ie antag vt, eh, coring te APO, sex 3 pc of county eyed wane Questions 1 Exp pestle npestons fora busses Fe ‘wooce he nee bor pry as vet 1 peed of eve ys tv hi abou proc ee! ta —() Labour turnover sumone ting ing te yo 109 ‘Th rt sears proportion of worfoc eing ie ponents ovr sone food of tne, aloe the appointment of inappropriste sal. Other reasons include "some level of labour Rarnover is neweable. Manager sk ‘was 129 per cet in 202, compare wih 157 pr cent in 2008 od 183 pr cnt in 2005 erat bor trove ates the Trina as xpveces gues apponcting 50 pera Job roles, labour tumover and ~") reasons for leaving our 22 serhnimgepgreninasmonins Questions Gereanie ope anit cnte or tor mange td eco a Peers stone poten fran basen Ud a) ace ata a manage our umover i acleve =‘esearch by the CEP inthe UK suggest that moat business {ic ager labor nae than deed nd as ae a More feedback from CIPD inept nes bese (Soren cr es er Sirens neds re se ss na paps Spr ced sane Questions 1 mle why a une igh wish ices bo sever 8 a Serendity Ltd manuacurs decal comport Is anages eon ewig i overheat rar yea + svrage umber of employe 750 5 aint of erpeneie(009 250 5 mb o eploecs nen the ns: 50, ‘The compen manage ao aise ht Face as len by 5 pe cosine hen Ete 1 Ceute eeniny ids roduc and bau uno Sue forthe moe acer fac oar 2 ese eins ayo eee setity Absenteeism ef sl te (0n ony) 100 seen al abe salt eaten ies The oem eueny used ee 2 ‘Santon where an expose bet om wor que aed ‘en ates inaret norman on th ts of ‘emres of ene performans eston othe sess rraybe Frpotom sone beset pera Health and safety ‘Tis eases eae of te woohig ‘ering etonment ot only ove ployee male by ‘ecient and ines in the workplace cress the Ibourcots Incite by fi and a as avers pub “iclency Gad competenenes) ote ware. In senace fms (tre tour com at igh ropoton ofl cma) can be 1 pal pace er ares emeloye peormce Methods of improving employee performance Therese mmber of sprocket can keto Improve te prone of fr enpoyes. lage! appsch Training Sei tet yk be seen mEbb sn resource management (HRM) 1 prove he obveaed sks the eapoyens equ can ployee to dangen a he wore pd encour ‘elo ay eve he uses fr anecatve hake pid ‘© mpone employee peromanc roe Hel be axe Shen employees me hy ldo wen proved empye Motivation Ag notated wor ky to ehh prodcve ‘how lees of bow rover ant seein Tay npn aon ah wees ay ‘euer busiest Ydeeen oe mae hen meee terval, props crpoweing empresa ployenr fall Man's phe aes Gk a osen a woe Herr rede psoralen, Dor fxg! the mate thet ousted a AS eve Your sts of matt wl pout dest much ofthe tre we oar it cap Pay systems ‘Peteonnceehte ay oh eva epopes cong0 sneaa at al meno of en cee sme sot fn Incestine wh gol sae each. Te gral gt be fancied or exes in ero uly eee ‘ay might be x spp obs por che epee he Nam pay vey athe eigen, pt faner orginal srs a ke mae we be flee ability to deliver npoversent i quay, Ph uy to vrs bv aed ee anor Benge ptt rset ean cane ey Sg Employer branding Epp bag oe dent ce pen ‘ins of cent employes wel a her ake meh ‘tomes ed harsh toe f 295 busines a "Uy the CPD reveled th 6 pax ce ef bine come 2 goo spp tan eis pede employees © be a porn foe nen sy wih bss ana.22,3 Management by objectives ‘oe Drucker pent many Yee aching pe cmp {och as Genel Bears an DuPont United Stes In 195 ie pul The Prater of anagymen on pao ‘ch wat ther of nage by Obpher MBO) ‘Th her sone i cena i sine i bases “aesodng o Dice these of mentee by obese, wenger hol erly and age res or ahinemen ih stores gue me euppor tat wal be sequted oar ese trees ele over ie the ent to wich hese tee et “oe eyes at ech eve! shuld be coord ene tthe Bones eke is crponte bce Each membet ‘af bed abe couse, ete sel ‘omar te wholeness achieving vel bees. “ns, nor example Fre 2241 Dues as a mission snement at ethernet ecaning the 'pemer npr of toed bow ie Bape Re ‘ane an poducton, Tose izes hou ease {oaheslevomen of oxponte cents by dmg ee Tha maining Sold tesserae pods cup, too on» hale deparnens, fens nd incl st ‘he Bosom othe erry shou a make te concent enti 0 the ssaament of he bate of he foal te ofthe bunneriwhe hey nae “ho nponar ment fe oparon cf MBO ee elope oe oa gets and eben HL ois expen. {eiprat bp ie ul ete ni, ‘etl ost in te ness nen The advantages and disadvantages ‘of management by objectives 0 fers rer fant ose * uO can ingore conemunciton wii eosin se ‘de tigeaeing ed elation proce ke ees gure 2 harap cee gre manages er spprecain of he tes and pce fice byte scores 4 Hoplyees ey be moma by hing ear entering cf nite at ying 0 ace, ans how Ebape e Duns achine tore zl BO hh pve nprove employes perormnes, + MO cas pg ining neds or age ed berate, peng hee peeree Sd pod. Ta atinment ogo can help al erp of sone fe higher neds eed by Molo ricer eogned a he aes hat MDD tad nb of pom crc Some employees ma fd he sein of ge heey. nloyecs flex ieves within he crs have sary pacesvoos ef saves peblens an ek eons “Themneage pte ges atte sds cmsiess Sachin 1 A employes within th opiaon ms be cova 0 (he echaiqueto uceed nd bent he Bsns « Secng sup origi space eoplyes can be afl tens rere he fas fom be mana compre sje oem Danae opera a bans econ he chavgig py for cmmple sre fhe tang sf marie. bers can uy become co te for {eimple #elacogl develope: by mueatora empetor mest tat produc ae cea,bd rete tunon scr mania 22.4 Labour legislation The need for labour law “he hr feng elon employees ad employes ‘Soammend ing an specs of ay eS Seca Os cpls eta cctpep velo ‘Eom copoyen te U eno gto ‘Seed bye pret de pea SReciea corer rings enplonmen tome mo tassel nd capes Te nd ech of mat emp aw abe Ue ioe io apa tn wip recent pe of ge ovead be at ssf ite et TIER tage tn he ce snd it cpp thane eat poe as ogy age Sn powell bet nay ba toe wage ac dove ‘rea pote excels wig conn fr ployer {Te oo serve employe ct Ey, eyes toy fom eno nsdn bt eles pores ree ite wae ier rior to toms none on sna besos aly tip “ud net ned to hae sec knows of invita Ase emeuence te goverment or thar uary elites “Grd enfeces consi eo cing 0 eployet 2 Provide rand even menor mithin wich employe an [rpoyes cn ope Sources of employment legislation “hea ee mn macs plo etn ‘es pt in operon sae int Sesion nie lave pe ty anette ae ta ‘tows oconmon sn Horo tre ur ese 1s be gage ye ura. Oe oe mee se pieedon artnet Asn cle be att ese fc i ih ele os pe 221, ging il open oe cope et eopoes ay mm ‘Secssoo taken by ges Corum aw fence Imrpretsioe ef esting elton pens apling = ew’ eure Higher our or example he Spree (Cau the Coun of Apps! nd Hi Cot, et emacs law Conan weal cle es preceen ‘s European Union lw The EU pasa oe el of Jepin ating 0 UK buses. The Weng Tene Diwan an expe hat as ceed reat Oo pty. EU a simpaa obusesses coven Op {cb as be ompeston between frm aa oes ‘Se worn conn EU iw orn ay UK maton Fein at may oe wa Addie, busses pene acorn to ny ‘oces of pce Fequentyenerien by povernet gens olny cose are sel an aerate to 2 rew a oF replat. These nese ot andre nts ‘hecoune They, bomever i warped ae: For eal {Be UE Borer Agency och apna or ansing ‘ignton io the UN penser mer of ead of price (The prc he ue of rene orem by UR buco, Aspects of employment governed by employment laws Sos ove epee x ange fenploynet avs designed to rote the ps fhe indian employee who may Be ‘he weaker pany any employerempone atop. Tate cover amunber of specs ef enploye Discrimination "isconmon a my coun fr employee laon ‘oma ducrmaaton nthe worpce Sep The 9p ection tat may be ged egal cud nce ‘ieraton fhe runes oF at, cists ral ein Glow sce aan 2 eas oe asaya age “To epidaon ca bene mines at ln bees tht sy ober choose noo employ alee eae who re from specie ce ous x peeved oe ofthe wens tender Diino tec ave a or nc on ‘erumentand vet poles opened by buses Pay ely gen my el a mg oe Sees kag tesco es ea etter ape prte orayaibagp neem “hatin opt rch mel pp ‘ini Sess wast ees eagles wat en capoyt a apg onecasara ad provide ten with a come we pois rps encoun of rnin wage gun tht ‘men rsp io peace re "Malaysia introduces a. minimum (wage sta orodaced ts fi ssi pe exe Se 32 alloc wee oy 2082 Ts rg be fn Va Pre Meats No taza pte be oon recived isn nny py 90 nga 9). Te Iphuton pos for oe ro eas enplyees, neg 57 exch moh rom oar 2014 he lays ont lan goverment econ cones 3 when sone of ouates In ase eer inode rng ‘hima ge nes aad ex sb wisnrg none Ps 200 ab (69.75 ey trowghout he coun in Jouary 203, percent ss oe coy Questions 1 alte yi of ae py ae fo enplyeee 2 Discus wheter or ot al uses Nay wl ene sige cows by upto er ua Kukarinausres emp: 7509 peop, bay ‘tte elon cb nal ay of $5000 an ‘Sper cent pe $290 pet run. The goverment as anim age whch bse a S370 ‘caning note ranges Kula nds wap es, throw fuchwl sya wage coe nese lenin ‘Teepleton ohana” Unfair dismissal ‘frie ihe emitin ofa worker ena elon wos leg reso. eon eng t© ‘ileal ony eee woke once ty ave Deen sp oer, ee {Grn ito eames of sake te rom ‘rployr or bearing ie werk ‘Sher bis whch prevent conned employment or he hing of tempor come Treloyes int Uk who in bey have been uty Health and safety Serena ccs fe ely enone Osta pot ped SORE pec enero ming ek est mal fbn ee bey ey 0 Workplace accidents in Zimbabwe 5 people were led wore fae 13 whe 255 mere hed “vrdeg SS compas! suey and eat ep. {hyn 58 ced we 43 oies dng same poe ze det on 1 ah iss Deny of Opn Sly and Wea, Rdgee Diode med he en incensed mumbo ot Ins on he us by expr woven cessation ey 2[Ebb rvrt nan soucemaroenent 00) te thn, they 8 mo ce ch abort afta of ni wesc. Themes ees of scents ranged fom (Gronnes reali mutters, sorting pees i neomparns”hei "peering mployess Hon ry may requ ein sont expen When money ight a cone ‘Shas se ifs tis tons or buses people ot ner and vid unscesy exper “Homer pending money on pring the ves a ea of sll not vances expen Is ese Sipe or anyooe wo carr toutes sd wel oF ‘hoe thy employs sone long ann bess 8m in a0 che werd 54 sous opal nes wd reste 10 eas be highest mabe of expan (rues and deat fr sevr en 1, ee ee {25 ocinus weve ie cede, 75 fwhh wre {in 0 ee wre 41 seer iu, resig Soda SoA or Nim, 192013 ‘Questions 4 Anaye ek fn of str wonpies on he ‘svn lee empleo a 2 Doyo tale pening money om posecing tees nde ofa wavy a bse meet nC) 49 Trade union activities -me die of teodom 0 epet enjoyed by wade “los riser bres cumin May costs have treed ome lamictal ie power of ade mint Tor fen oncom, xence may ope he Inlace of power beeen eoployess and enplaers The power of de wig ca be conte by he ew = sloyes nay belo to ecg ce ep whe ions over wocglare mas Ia Pea nde io ight ae ot poe by vs {eden or prove and Nene may enor 0 0ot Tne untone may ve to opt ese bal on ay as Stchasing eet Sosslone mae bye de ‘ao lene ay eee the views of he memes ‘Seu, 012th government In New Zand pases Taw making et ballot mands forte ions 1s Sar pet of plays we or alowed to become webs Shands ine Many count nog Murti, make (neg er potee les on ade un 2st 22.5 Cooperation between management and the workforce Indl dence vain yes ‘are css len oe ocpeon beeen he tat of nest an ‘oro xn es mune oes Works councils ‘A wok coun fer win snes Whee wore fhorapemen nce dei oes ih wong ‘Sis py snd ining Thi form of nds ‘democracy. bapoye epresetts on» works coun ate toraly eed a cnuton or woes coun obese [Borge wre no tne non reprnton O:5 ‘rhe ors arly exchide om icing ay Sd working condone (We oak ede unons ee ea ina ersesion) Quality circles aly cls peo exer and manages Who met ‘Sou sly eto of inponng al especo Gly thes prot Quy ces deepen ian art ‘Snide wring nts wel athe rods hones, ‘hey nocache en empajs oe a eves ‘ita the epnatan to asemble odes company Folens and pose lsons Quay ces es one erm howe ohne tener + oh, mal ecg Tine ec poi ene wh agi sleions to potion poems Qualys tae ben way unto gh profs siessnutng PH, Ralls oyoe Mads ae Spence = Autonomous work groups Tet stan of employes wh ae gens Mah eo ‘Darel oer ba vetng tes Sr map Se ‘Shute abo o ae rer don Mer ‘Bowing ers dete ar oat sooo swat tes‘Species sonorous were Boups ela ter owe ae approach unl to suceedwihou vel preparation std east mounts of aig "her conan eto of commana ad oepeion The benefits of management- workforce cooperation Benefits to employers aac can sins be of atange og operon bith employes or rope epeening enor improves on tao ety at elon Giinw ef prodotti se ear fms between empl ad eles aodersndngs ne sty oor an pe may td ec bene fen epabn aes per 4 improved mtiatin fhe workore Cogeaton of rps canve poe elec one aon a [formancs cs boner wore Deepton of hy {Sone tn mete ingore nahn cn kn tier evel of pods td lower tr of cen Sn abou tumor meh feel snl adenspe Scheie Re 9 rw ioe ere ‘Improved worKore performance A tases my fod tances operon tne reprennves cn ‘and preducvay. Coopeston wth emplopees oe exe tough gut la) my seve ngeoverset it ay pein ssens 20 hihi dangerous specs of i ht could ves in ace. ely good place awh swore tbe mas of ‘he worden he enon os hamonous an ty ele | | crotacces “wrngnguend” MEeSBn, L he pony of reuling cher qpy empress eed by te buss’ epson a pod eaployes «Tedd eee of abr tmver ae more sploecr ese Serstnt otc be Very gh pec fer pons, Benefits to employees acre copenton bron enloet nd explores ct ‘feces fanca snmp onploges Ry by ‘Song techn ef nal ston wing pce employee Sree ey heal tee rm Maher oe of po ‘Sor wtng ie tod th cane of eos wee pt ‘ou em 0h Cooper yr er py pr ‘inked dct optic) ere eeor:bxonin, ore pete snd arg the a ees pa re. “ue uy beso onal econ Copan soot we coneectonempoyes x ne 9 y= oops forge inthe my nme pee ad 25no auc arent 9) 22.6. Workforce planning — “fier ic Sige sbane ana pect {ste the niet wl eae oer te yess “eTis deed fnse wore scoped wih dat rable tee bags te tne of pane + Once ts compatoo 5 compete he rm can ede ono esters esi. eye and ‘tuna ons 9 conve he sing woe to ‘hese one ‘Tis pocs own in Fg 26. The wfc plan lt {peal be sine dese woe a how te Dusies it implenet tina exe pales An pera Tes te pn rl suc sey the shies and The components of sa wey gi an workforce plans See we et epg wach cold prove nla o bones atts eres sa bosnests odd pen wl oni let Se lowing inormatn ‘= tnfrestlon onthe Dsins's current workforce This wl Workforce planing neo the cone cite f han Fromme magenta 3 me f apes (tu sarng poe ef mee lana scone tt rll or eoperte ejects othe bess. The won mt conte othe thew fhe ses’ sow aeons eo the numberof employees thi tis business cutenty has Tete cara ck cecctgea adto + Meshes bynes em a eee {Shee mloyene re cureny employe ie ‘Sige emcee ey (ein conse th could Sein anya. (Shang oer ch ee tenga om conic a ee «Se age poi fis eplorece wich willy Fees a a Iie ce anges doe to netones ohio pcs a Crete cbectiee Denanaterstas sippy otto mbar won eget ing weirs a owe ae) stereo ‘youd il rv rough ale aut somten whew onlays aut + argent ar wring pace Figure 22.6 vosoe amin‘+ Am analy of key changes in the demand forthe Sasinea’s produc Inns lle ibis Working hours vary across ‘the world ‘The Organ for Bancne Coopention sd Deropment (CECD) tas eseuced th avenge sar howe worked per eon nis 4 member enue The OECD det ices (2195 sper yen) we meres Cle serps 2068 Fine 2:7 Eroessn Sout Kos wr tng he ‘ie O5CD wis abe dea a umber ends oe ts havelighproportns of woken wo are emelye ore than hous pr week. «South Rove ional in hack the on developed county 22.6 Wordoce planning | Questions Sie Wtnen,avenesnlipey wien 4 Ananaysis ofthe ety factors tectingthe ropa of gue 228 shove stows ttt igaono New Zend ‘as ben paste inmost ease 202. Ti ay eet clay tan nce the avaiable op of bo can lp whe wages dows Cre ‘Cnmeren he implore oe dain Figs 22.8 fr israel onsrcion noe. 10) seerhuman reso anagement ROM). The reasons for using workforce plans “The proce f planning canbe highly beneficial to bins eso planning sao exception. effes mangement ‘Be oppo noc nd tegrt te buiee's ie man resure magenta aces to efor od any nconstenc er oy waste fescue tough ‘ipieten of setts Nee pnang les bss ee bene 3s we The rep enin fly Re eves wil enecags Ht manager oink thao eee nd (Ga fe) war ponding there vents Mages ve tine to elt cords the epee de conser he al ipcatons of propose cos I ie may 1 dan rating an 1 eee ean bo coleced ad ‘ener tng Taos decom od “sii managers ar aferedhe oppruny cons wih ther manges Wah eons for ober fcions hin the besinse act steing ofa Ths alos ‘Seasons De ake a seated fiona have be pest pose of sing te tui shin ‘cpanteejectres «Wore phaning ves HR manager he apron © oes where urine ama eae crs 2 [sae gente contains or enol, use) Use lange th Rebs Boweves, workoce pling cn go wrong and be of (epenctoa get ena on te acarcy fe easy erecting of re tour neds, Ia pric epee vg the company's sity f florea the eve i ead fe gous ad eves wi some cape of Secure company undoreiats demand fay have Inf abor walle rd the rel maybe staid ‘On the oe nd to many sf valle means saneceary cot and eo post mrp. Tere rt ‘any ears wy freane offre snes Gd rls ‘he requediou oe) maybe inact. There ay be ‘sodden and uexpeced Gnge actor sts The conor muy so perfor diferent wat was expect In 6 fow somos were eening ty ou ‘rod go into mason 28 Fly, competion may ter heir tshaior by beng ou em prods, o =m bea tcky buses, pec I the fees exends seven “Toe eat yl of wore pling wil depend on ie cycumsances which ts bung conduted. The parece fe manages engigd in the process i play «pt st 8 le vty of mad fo the rods ha he basse et The tine sores ever the planning roe ‘als afc equal ad accocy ofthe oxeomer Sd therefore vale, Pally he essa to which de ln rene ala imporant the Fern he tue (he pln xan, eon vale tl kayo pove oe crpnastan 22.7 The role of trade unions in HRM Key tema] Tad none oman vas ete 0 pot ‘Poe Berne pastry crore oar mes inion egeton snr eurtanes iy be oragel bins spt ihe para on ‘nau onto es mente Mo trade unions ave sil cjxives, Tes fons oa Snproving he caso post fh ener yfllag ‘ee the nee whe highs posable er ofp. "Achieving rfe an scare working condons © Aung jo secure Aru, hi te ost poco eae ofs modem ade union a one tt ees © ‘ne gt of premarin foe baton ae the ees chao inthe weil, «+ Furcipting in an iflonsig Sesion in the ‘workplace ade usews may ache tis hegh calecre Seago ough tang repress on weeks ‘oes and ober enploye-enployes conser, i adion many ions ve soc objets ech bag {orhiher socal srt bein, nproved elo legals taprore eh ee posed ein chloe objces by anying ou a ange nctons © thebenlt of ei eres. (Ther mat ingen and meconsuigfatoo ‘sprucing mena ress ovr esc ‘Gece, ai mls best ly (They nega pay ad condos fr he memes ough clave cpg “Tce won prone tr mendes wth a ange of pasa sees clog el esac, ec, ang ‘Sd rac ae, ™The value of trade unions ‘sent whe se yep CO abe wing cnn ad The value of trade unions to | the UK she Tes Union Cogs (70 a xeon at ‘recreate she UK hi ave 62 ‘Sitom mente fm ary iferene ocepatons, Te TUC as vathad sac repr led Te Unian sono hi oaks the atenages nna bn he UK eco fu Uno taro ys ta end on es cians ee le ange ee ota “The repot ces oficial satiies showing tat workers in 2 wae ee poco mora boar an epoyes These of unlon et ps ing pe ste naa eng meen mp 2 Tam fe pr, an 2 wae Teens he ope ‘Be hu Adsotage os uso and he ey {bat memnber, unions can alo ave the employers 2 lot of time The report ches ofl snc sogesing th Dea lo ge employees vee and atte prblens, People ae Imes cl ve tet na unos wore, ‘Bycoing don on cider at work, uo cold be serng capoyen ar ench a 97 bn eu 7 {UK economy to the cine of between 8.4 and £102 billoe Discusion Question ‘Do yu thn hs epstegl How gb view of Ty -me ropa io teste posed ene tt ee ons Hour emer alee roduc fw Sch = ihngcvronmen can slo bene buses Bee Ter idona my sr edeang cous ant compensin ‘Sees mii ave yo well a cong ee cope mage The benefits to employees of a trade union membership _ Tncgc res of py cig eae See eee Satta pecans wae es ay ms. 2S condone mgd Te in ese crane pond voto et unseen eee My soe owl ont ey seer ae econ an rs mae 3 RSTeNY San wee nl beter tno ‘inte arc rece Ma ban membership eden the posi of a aes mea comtnena a ee pene enotay nner ‘5 Trade anion membership can provide grester Job ae ae ets ge anager te Se er peng ters wee cel che lemon wo ak iota 29Eb ctierhuman esaice management HM) The benefits to employers of trade union involvement in the workplace ‘espera ed the employees ina worl. Th cp bn pol protien dese fecscn so sis cane ad pape ade She mn gece wach igre BEY sv cpr ey nap ne 2 improvements ta ead sly Tae sos fen ‘pret tyra cue pores 2a hy pomced tie mete we put Te ‘alaypeformsne co abo meld were expec by {hasta co ao enance ‘layer aod as atncng hgh eal employes. ‘Weconig de ues may be part os sl HR stay une tics bee see wo ave gen renstips wh raployees A conbinton of 208 HR svey and ena ‘efor tude uniesin te workplace may rain ahy 22.8- Negotiation egos ss mos by wnen eke negate ‘epesnstes the rr ny tase on ak Indi taping ivan oe 19 ogattlon proce by whi conmponio or agreement leds am wo active the bes posable cuca fee tee Pies on sng bene el masini aon erce. eee E Reha BUN [iorewrnr atelier Cis bees ae (=| Faure 2.9 peel retin Stages of negotiation ception yale the fllowing oe * prepaton pening cases sec tcnpa| 1 Preparation Por 257 nepreaons te pats nvoed trilbeve to age the tes pace of he meting na Dresiely wit eto be sessed and who wil tend This Prepantion meeting may alo deermine excy Nat Sheer ea et sch woking codons wll ‘easton for exe soi wat iso be ase 2 Opening discussions 2h pais wil =o hk postions ‘Sih ange and enn should ave the oppor 50 fay forsale ade on a att 0 {ean he oso er Al we vee hl ‘Sk cnestons ad conte how iy sug ech apoemen cso goains iy othe Key ara ‘Where bo paris ean je rth sr jose eh ‘hey have ahr ct ne of Ober ne Sti hong ps ews Sent nh changes 0 wesang coos 3ag° pres say pm presse enh opponent by hetening eves cote ws epson el ey te prepar 2 ‘hangs their potion ome degre: 1 agrotmentAgesnune cm be acne ons veanng tine. Any agen: near abe made pec od eore 0 hat bts partes wht as Den fasion hat be plemented, ay enh © Zimbabwean government tefuses to negotiate 22.8 Neti Geert Zande ered ke cums arenes wh ‘esponse tothe governments refusal o nego with them over Forse by the il sent n he een epee ‘Tol ale paceman with were setae ae ‘hci har ont “The evi sen esprseive Die Doings sata hat ‘poh her meas fae goverment er or ape ‘omted refit eget nthe bs aes eve Fp senan sed oping review ony he aowances a Questions feoreace of Zine Ey 2 aha te ays in chan arenes TOS ‘eoched in hese croamaancee na —_————-0 Failure to reach agreement Shrcurn super y beta oe ul cane ay be sepaons apo a tng he es Fete Th nay nie cnc or anton Gar blow). Collective bargaining alec tenga ions ber angen Sedcayoyee mpc way eos os ey {de arf enpoynen: Clee trang ct Shelter {ote mined the eplopnt creme se Nang open cee woe tata een - fens ecoanng a usr pps eee Denn neon Teds cna ‘can tne or neers Homer ne Ue ‘Seimrwmieenettooneceverby oe cee ‘arcs unde ton wie nembeip cee 0 Pre {se ener nay pn bees lp os acre ‘tos sepetons ee pac) ea enon epatn Tutheahy tet mn cee bernEb rote human csource management HM) Individual bargaining “Thor sry rm cele gig a en by {angela deol was any odin ame Te Sepnon othe pas otha sae asap! as ‘ced nan rapes eng nal eee {Seateat and ee semi wr Ts a ad ‘inaad paving sda wap ory se woe Caring 2 earn he boon aly ‘Sltreeae Uap) tol pig es at sos yb pat econ ters Ti ‘ket ba cons fs be oda po pro oma an capo 2 Thee ae dial pig a one ass deseo cop temper a enonp en make ‘berm oe combutn he psu othe theres ve nly bone ot copie ade ul inthe hope of big seo ep wage crane and ct ‘mimo waout the ypracdpessre of elecie tating Arbitration and conciliation ora dean ste oot sean ind ete ah Pera Stemrersewnn teprres rate aapa ‘ctl pina geo ere senlt nd ‘rer a sere ose! ‘Suet eeepc 1s nena reds dapat be eae wah ade uss ing ny forma ia acon The dele lniadual depure incun icing the UK over ect ‘Yeats asin pat been a consequence fhe ce ee of Arbitration Aditaton ia race or te sent of pen sr ‘ich partes gre tobe Boud yt desion eae [Hhtonor whore deca in some cco gay ng ‘nter prtes: The proces eaten he UK goed by ‘Mtmion Ace 1950536 Ter see wn yes eee, 1 Sonning arieation veies 3 nen! tes pty tli evar see pate ae pres concer fan cep oot. binding rr mesos tthe pases othe pate etmiake he std of ea = + Peadau abiraton a bing fem of ton (tie Iota pin nach compromise ‘ome de ound. This sen avis exes cis by ‘oes mse feb employes Albion onc ph ides mas ape Bean be ‘Sed in rags ev’ apt wha enor cae pu ofthe proces of eats bpaing Aton ay Se hth of sng ise hats Ree dl and whew ‘berm be some sae difleenon beweenheprics, Conciliation Conca ss mod of seving dil x caletne Aispues in Nich sno ie pany encourges ‘inden eget nd ee popes te) fon or fissile The consis le Soest ‘ale ming ny uae! fhe ay fhe postion tether pry. Te coor eacarage fected ‘custo ce hope at campronse cap breached Tie epcech might be spore whe sor ial peach Grego resch an speemeet and cou be wore wen ‘sting ina pts, Tis ight be ed oe 8 ngs eng bf cour ora moves nore foros ck Indian pilots strike Plo at nd seve age urea, J: Aways, ed ‘ut fore diye response ote aching ofa po The ‘S80 plot we dime for esablting rade union wich ‘es ot recog bythe company Mare an 00 p(t aol oF 7 ot company dete ake mas ek leave wich eid ne was having ctl hues of ‘ips Ths ed wove othe pes dps of ne wae "Te company sear hat he ike ws le dean savas te wo pares had commented consi als oe (eed acon nk. "et Aways nase aosnced an nprovent in ean performance floning pea which krcided 2 tes ies engeged inline Ebay ver thee ofa 20 perenne company, Questions, 1 Ange thereon why pls ight ke ina en ‘nben conan les ave aes cored 2 De you ne hat he re son gd Scion by ‘he plo in then caren ly your dace 6)22.9 No strike deals tri tbe mea has xn eed a coaguece ober No strike deals Teioon wary era ora phy sd codons package 4 tion wrest lin mse cna fora agreed pio by bash partes o goo binding artration inthe event oF Test your learning Short answer questions 1 Define tet abou rd, a 1b eclnd Mne is crates 250 poet yer Erplyes curing ey wa 000 Whe ss | | | saison a 2 Gna amy apn | °° Se a | state two methods a busines might use to imorone | _ emo tii a | ° b einonananget stares ues | management by abjectves i | 4» Sates smc eon ton goon eres a |e wma ae? a | 5 Srnenebeitoon np dents ‘Torr toner opeon a | © & state three items of information that wil narmally | °° Sessteecocra o » eotione eso bes rae 7 fine he terms de unin and cole ging. (5) 8 a sdenty ewe resars wry an erloye ght i 2d nie, a bs Elon one brett rade usone to abuses) 9 Dkingsth btm aaton andconcision. (8) 10 2 whstiazeonuscentact? a by mht alae ang tes we oe oho contact? a 229 No ste deals I Teonent ra benefit eae ion na aber of way ‘rotioce iceneng coe nd reg ‘worker dre, erasing the une’ iafueoce ale a ‘nds nd may peste nope fuer rctage of ake et that ey ye 8 ‘og ionsrament song the pot of be union Data response question Pn Suns Meas noe stat ein sles ve it or yar, tough kha Rte tees Tees igi eampeve mara whch roe arcs he dened te, The company worn hago pita, tough some i ranaoes nop th moan of motel tren pope The Proceso pedseng sage sted {0 eset tecalogy aa ths aud he he company to chee oval am feng Is tbl Hwee rj Supe Me es eid eet oy ang Ieee otal es dng thet 18 mortar an bing tcnology, refering to usalabouerse prsucion rth. he compan ie naive vies is wor des ood enplye-enpoyee alts esentaf he bene eto seed th ft, The orgy eer on te Ui ofa pan. The management team hawebeen siding sre ey dt for tecompeny [sieomap | jeo1g fain Ssmroraniin oso [aus lem |e Erbe taes [su [201 ees [259 tab wroe [73 [71 [2 __[7a ‘ne re of sugarcane hae Rte on wed arate les to wanton Hctstions inthe conauny otHower, owing denand in nda ake end in other ‘sian coutties with ang incomes he betes as ‘questions 1 rao te Benth PhS il Ls ‘sce fom caving ep work plas, 2 a alan th conearys posse figs for [Styearardt yesop0 4 Asses the peoeance of Pub Sioa Mids 00) erste eh ot ar oa tio) 3 Doyou tink thatthechel eee was conectotat, cenlos-erplje coopaton wa. etl fhe bres ose inte ee’ hy your ve 6) swore the mast import or human resource maroge. 2 Tovhatexartish buts tarkbou pedity ial te nat gona mene cee ‘eons? Past paper questions 1 ead he Cary Caine aes on 984 471-73 ond ‘en asvar he owing onto 1 Aspe two posble roses tat igh em the apprath to managing sa and wn he Ay snare can, 8 Erlatette aporoptaenes of ngs apres to managing sah he Cary Care estar (1) cetacean Sa 2 ead he astern Mota EM eae stan 8g 48-70 ant than ane thefoloning auton. | Using eos fom Append, cleat forthe Nera ean 2008, 1 The poporien of waters whole el 1 oupatot ars per wore a thw can ese recy nd eee wastage srusbnmlminthe Rte fay ten mae gsm compete es 46-17) comer an appro Ham Rescues Rawal extientbscche Str Cog ean AS nse rs es San eS abeA Level Saleem) Renton Ley 23° Organisational structure (Chapter overview typo nists cere act ati | a more td be aco 23.1 Business objectives, organisational structure and people What is an organisational structure? snes Th ies ie wenEB ooistena sce | @ The case for flexible organisational structures ‘ily apn te cuore eed fry compete he Sy amgers, Decker aga ea they tnd Become here by onguning te Bune ce Jt oe wa productive in working togethe: As mich, 2 given organiational ble onions rece My pose 2 sees, Eapoyees sal eves wil be used wo ange and wil De iy 0 respond poate «srw fou sony on he et of eter Ti ay The struct HSBC group opens in 85 coun cu erg: hope, Hang Kong. De af Ass Pane nloding the Se Eaerand Ai, Noth Aster snd South Ame, rhs ee campcoerie sane oni ein peso Commer nd tases banking cen. To mar exly rome the gop ss whol, HSBC was ext as Uo, estore samen 1959 Gee Fg 232 that singush HSBC, numer by the wore The weds Toe bale sre f operon se shown Tile 231 Questions 1 Ara the eyes nding an five gatonal ‘rar ors mnt buon enon 3100) pee « 2 Discus whaherthe adage to HSBC of caning ten tis my re greta Oe cages —<—$$) Organisational structures should reflect businesses’ needs acs wl eae to count ye Susi anes ‘hon desgaing (espn) be oasion’ sete 1 Theburinea’s sae Ashe bows pow it mote SER a sncve that gies more aod those lower ashe 1 The ype of produc supple by the busines 4b patna ts ny gay ed a4 ene bnies, esi by Per Soman an ne Tie be tr exande io ter and ces, ey seo bles sch a caor have some dee of indapendene,Figure 23.2 the spleen nie UHC Organisational structures should facilitate growth and developmentbb ovrnision stucase 23.2 Formal and informal organisational structures Key features of formal organisational structuresery, bu nao pans of eonca. ge 29 eter 2 ‘nth grower depo of independence Th ner ie ‘ge nunber of subontitas A wdkoral ew hat te fpsnof enna shu ot eee af dose nperon 0 otminained. However, were sores ae cng ut tm oqaniaion, Th been serie employee av te Cope tn dere des ae re, crore moe df pa o ‘UBS 23 percent wel inthe Amin, 37 percent in Smita 1p eet inthe eat of arpa 10 pet etn A edhe Pe UBS ha nou enon foe ta wero 00 by 215 a to foc ct eee been son, pare i uses sh a as hat En abowt is peple. Some efucioes wil eat Fes sata Stren and we wltke where meas we in haber andearabiyas |» Caen bow = Cayenne ‘ord easter ee + ronocen at iseeoy | Commit an pecly Srooies eo conan ney fe rasraces mayor unie | PR roles rig wth | Semper my bc eee a rene fm oer emp Functional structures any Nach sees uch shat sowe aie 2Sénrbme sud fncton wnt bins Tbe enacted upon dearer uch akg Pn ‘cue ante ceria cons a a a ft ene Mae 37 le te “Tse offical sri slow pci ope \oreanple aang so hanes) wun ie ea of ‘experi. They can gece oe and very coma a, totter of be tse may De woe ch cmicoput ste caption ow ae Deprmesmay ‘cua inan seg eene ar ar td pepe wa ‘Se ae rer an Be lene epi, Organisational structures based on geography and products “spe fal arctica ete peng Donec repeat wo ig ire way bs eae br mn nd grog man tomb bdo oats rvs Contos Fae 7 on fae 297 ewe hw enol HS he “Epriton an geopai eos a rhe process econ sccorang ote prueba ar pos at ‘Som cxpyes toa onth soto cut pet po er an mig 3 ne re rose8 Tre Bh Broadening Coxpeton CBO ie lerge ‘enon or by the a ope under» Royal (Cac i in sk st erie pura ein, 0 And nine serces ote alo operetta Deaatng src, BBC Wo Sev wih oud 8 Innganges sd eches many pare of te woe In 31202 ‘The wet ofthe BCs resem B 4Ts which se he cevprtens bce nd mes sve tat he BBC seior anager mest ign dare of pvomuce ao oct e cupat ofthe BBC api he eget fe nnces tne BBG od oe uiling the objectives sec by he Ts. The xerste compre the Dutt Genel ofthe BEC der ‘er Rg tcodng th response fe tevin dr 23.3 Types of organisational structures i Fh soe Sompe ‘eraser ‘eater wae | | rang St Predation Ware rd es Frce’ Shop Ror mployers Setegy a dg 1 BDC one 8 sgn. ff he BBC that tse in Sled with a eit for prodcion et progammes,aeogy deeopmeat. ial mes sd tring. The BBC expec to hve op 0230 elec Dad Questions Salford more than 209 les 80 x) away. ® chew thee objector. Ana the posible Iinplicions ofthis ion of rele ® —$—$=—<)Biowsrsaint sre ‘neon! egress ae intr arate sd dsadvartages ere Secures ladon ty rere igh eel of mon a lay 0 depen ot rons Howere hs fs on depen sons ‘rcone emf f caso aan about erase OE ‘mnt fhe oer rh veel ec cgmnnonalstvcurs on geogrpea sgn becuse he ‘dics tt conse demand ay cone i leet ‘runtien By onan ae ais way te Ban be ‘Bette en 6 lt crt oe aly ed {premotor by empty opets a ny (Geen ere vith cate who ave dle nt ther buses protic igh leensed products tat ei dfn redulon mods Ass eonseuene, ey bse a rasta cucu aroun he py ot {tee practi he cre th he BDC whee iret ‘inna ook ser ns, sew ad far tia cing ‘line seve, Employers may net trent ls wo open leese apace csins a met aster ows ect, ‘gsi he snes st se spec dns can Inpro he unity ar sped of con naig as wel a he oli ofthe red sl. @ Matrix structures ‘Tis ype fglrx an based mines efter ts ineded reo nyo he ‘blend wih he ml han ame isa conbnsion of versal han of command opensee {oh separ aarp Sot ‘ees Apia mtr iss! nite 29. ‘ina gwen ace pc gear ‘ndtv to spac le nee tc + rir re Each nicl wi jn ngs sbi Tee fm ho alow dvi owe he ens eee, Inept he ton win tops 50s okt ‘anageooing 0 dvlop a aw prac may beable 9 {lon and dean sll fom ele or employes Chester be peti atx ucts foot nD —anoching ew prs, opening eel ot cog en ons ‘resmig ovat mate othe i oe Pro groupe ‘en he ron sees of ery in pee oF bing en fom ‘arses inthe dunes This been ey ae preg 2 cea dened obectneprovg tam memes wih setse od atiou hong to manager (jt manent peut mage brace of died lpais. They cae ‘ewer abow which pars of is wa pried (afi ca ent rir res hae 3 opto for Deg (xpi to opie: sdmineaive sn sere sl cn (ony woen wed upp cfs nantes poe, 283 The stage a tap ast od Binders 4 + Fouse onan Cape a em ide tees rescues Siteoesdeegonte we |” poo pote ‘ome es anaes es oman hans ard eetogs | efter nplgessty ones ares | fey eentenen age fn tegeg is staan How and why organisational structures change with growth {na vee soa opstiaion a expen or miner may ‘able tome al the neces dnsons ad yout ay manger aks He oe may ot neces have te (Speen er krontdge to doth area pol, {tlie of Gnancr ey pete the employment of peca, roca] A eons] rose I I pero ee ee a fernee eae ee e I i vst sn ae ait Se ne ee ee igure 23.9 Ape ma stcive m2‘ficult i becomes impossible forte eneprenci 0 ake (staan i ned be adhe tela Increasing levels of hierarchy The mot bos cana hth cpa vl ede ‘oc lv of heey sol macapenlvig teary ‘orice Thurs sna bosness yal bon 0d Soest i en oh oy Spenied ervey Int mighreget te spine oa vl fey He ogi over apne Conte and wena cone vanangetle New divisions or departments {Tine development ess hat eg aoe ranage ars ange ey, Bene guy econ and hte 2 The ew development may ee te poten China's banks need to review ( organisational structures seins np oo cys at ae Sod, fe bas st devop te ew nd rae ome ° Fly he banks shoul ag el opristnn sracs (latgs perf temas ne eo sea cee otic wi a orient eprint nurs. The Coorong ie von sd ops ef empye. Questions Cine yarn a nt Organisational structure and delayering decane the er ef le of ery ough i pos of desing. hess a ner rp racy ad wider spt fconeo dos ee nee rea 23.4 Key factors within organisational structures Delegation and accountability Loses rep crit ne Soins pee ve bas deg sty ase rays who bleed epesby cay an pete sts orto mice deco eh score bye enat mage fe he per {Tike pty paoigcoploee may oi Dnt oe er anil ewe hats sced wa he Seep ke be ener cone nx tne ey le Sree a my cig eg Sepa rn say am ee 22 The key pont eres tat delegon passes dows the ‘plato! even whe cua Dow pt fn ‘bora to mange Study tip Deeg ly oe an ft eleen he way sm rpanion stress and opens ia bet of (he proces ef gain shuld cemence wth aig sed ‘pepunton Ths, ob er and senor employers eos ‘Sse chp delagaog stro 218 Sihcis eonioet ts progamme cf opie ees sags 2 {p.The ompany wel fave Snap story bse ‘manager in ecu an int he soon mane wl ‘ne pune sutnery to nach manager oops he anche cml. Twi hae nad care prepara {lhe caten telaon fsurble splyens, “Boh pari te lesion may reubesaing to rove hem whe neers o Be cf pa ‘ton ft ke fective eae legion, Marge Ime requteuniaingop hes sla he Dex pope {lege tan on hom suppor employes eg the proces Employees ay tee sing acquire he cen sic out rhe ck Trt a eat Teveenmanige and adbordnte. The mange a the ‘euloyeto cay out deleted aks eee a be ‘ig pve upconel fe us Ua re degedOn he ‘rbd sobre mst ate mrp wl a ive ie dled sks witout goed son td at He rahe wl separ the bord’ deine a acon he mangers aed implemen mess PPR borne jing ou degaed wks Tis etl (beta re very compar of eles emo Baving ‘rte sur opd x erent le win the buses. Tee ‘Sopot maybe regu mesing ra cogsng ogre sting tote 234 Te abeaperan age eegion Delegation and motivation (One key acta of degnon ot fered to Tae 234 ino employees sober ested wtbty ‘> mange teeing sd ogg dates tan erhanee halon would ages detepion allows employees 1 ul steep by big voted Gaon aking snd having th ua etaragur which a form of Sim, reek Henber beter hat eepton scat Stoel eer revealed a pera acevene, ‘angio and ie inthe work ae at eo the ‘eet epost mes of it, abort (Beep calenging a eresing tke, Haber hry segues tht hs cold havea apy pssve fle on ‘otto. Delegation and empowerment ipso eerie gig eplyes Sahunpor power ae Sesanon pale eae Neots age yg my ‘ci tint snopes ener fo oceans Scapovernent nee om of eu tslbwe Senge mre our oe te we Inpowere ‘Srctmonge west Sci pera sca lan mate Control, authority and trust {impowement ishing eng scr ow hr wong Delong saree a enc ey wn an ‘Santana sre " ‘Met shog ener ei Sa amines ote aa ivan + Odeon anagedanardingon ql oni, Decton oa skebyeranjen We eds tea te ec rere rs a ae + btegnen cnc wots tran mile anes Song amo oe on a te tooth rece + ong enti npn cen | Tecoss fang Degsion raya sbainaro pre eer von restore hee ey, + ery nape nse pnt we ca ie {eatin apes yb wang rath sta oye J bso iets st satay apo manana Scr asics vedere ge esossy oneted eo sauThe relationship between spans of control and levels of hierarchy {pat of xa an evel boy. These po oo ened an orion that shes cs Rarhy iil 0 wien spare of cont fant ela. Tnceasing the amber of vel wh spat esse relaionship and ts impiations Fob. Delaering fa Ben» common fn of ngs a Iyer of mampenen nd erpecly me manager) a at ranber of xdanages obsess ‘maogee are fen igo ad 0 reoring the 1 Dyremoving ayer ofa desyerng on sare the « elering Cater delat eat i nor employees hava eter auton. Ths ay enhance nova be Palengg and meres of eauo by removing layers of Metey ea eno Stren Jo oe te nite ro eng nd the business, damaging modtation evel nd enplayees formance, Foes isos re knowledge management $e secession planning A danger desyeing ee Table 225 pnt fcr neha ana nouledge managenent i pss ort mag te seng an aepioten rer alton. Google le his een epee to have ney 6 al fe vey ‘esr mann he pr cub fo aca > aap usch anno a bonds cnrtnaor ane confab ar and tn. ror ental ae (ret) meng nro mention cnr ema or nb af pion ck gue diy Lay, Sand bert tou any aber of company er Our fs and ee ae ‘hg nce acon ben Gg wad ‘ere anda park meron hae worker a ly ‘which & made «prot of $122 Suc Gog ete Questions ‘lowing employees wer unspent sft tine 8 2 Diet h pose reson way Google pats at ‘anton! sic. 8 ——) " fascated ianoriip se ta |i rarowsprt exe a eee ye ee sed os elope tel eli a ed ote at Season wsEdenton stucure Balancing control and trust ‘Ging tt has ob scape! odcten econ Dacron clef mn eon lingo Dotan ecient eof the manages ime (lees te and neti econ ut o ey ve arena else gon ee co pr ey. age Coc or wing ot abort ny wl eta onl Authority and responsibility Se ree pet cakes ane report wl be wah, the verortamgers poss bese ty ve ator fo A pie loge stn bt espesity reais whe lepers cloves). Sergey Brin (born 1973) © ‘egy nis oto te oo etree who ebies ‘Seog one ete wodés bes kaon 88 28 ‘mpi, Hea any Page ovnces the oma fey tl on 16 per et of sare 99. He Se Maen Compute Secs e vey of Muy sb Suton Unive. He met Lay Page a Snford stop hoy eos bse ‘nondodgeah elesed a Gongs ion somes 26 ‘retin of many ofthe compan os famous produc. He ‘Second to lokng she be compacy’s ealoys ad > Centralisation versus decentralisation ‘Reopen taagh wrk Ts sould epove me fd eee he bss’ cas, foc example ‘race (thar than open) ere Ath ae ie ‘He nor manages 2 oppor devel the ses a + Gator ny bret by having ene deste made ely Hower, oe busines oma centasd his ihe be beste the senior mane remain ‘busines act take the aor elon The “Tos my occur men employer ae eae ow allesnes mes lib Sis cel ily cei power reise ceo espn Opodo decentralises ‘pede ies open comptay owned by sce of Eup Jehan sins ning th fray oe ao ged 30) Lita na Fas Op ions opi ‘eS lines, over 6500 hu properties sal over 700 cat Intenso iain ase he a chology ano Seep fist eis cusomer service, Some busines anal Boe St 2 cemoent leader ale wl be pope or he Questions 1 Analyse why Opodo ma deseo cpt demoertc ‘scent ale oy ate for aod mnt Opodo cecenaing. rg) | Donot tue ht dcetleton pee Whar 8 bss shold decrtaseor ctl aay eperd upon Line and staff employees | ina pepl nd ae 2 suber to destin fe tte hs Sehr gc cst en ‘contibue towards cheving compete obovate, 4 be apie 2 he ea ee pared wide the yooh nope.> Causes of conflict between line and staff managers “Th auhoty of af memes fret or ha ne tmengen. Whe ene mange foes on goersing ‘erete esl ange fen has engage expenaire ‘Sagas, spc when the 0 der ender of Te derccein he ato he posters. "Une manag doa slnnys elon he spine cf spol maoages Une mansgre igh fe at hose eet Del sat son When ff mage tke don reltng 0 hee ‘past ray, fr ena developing simplemente ‘euen poi, line manage ray contr hey ret th ees ofr pure son or eparmee a taken into scan In compote decors, For example, when ty have he fly, btn pea sl age ay "confi moc ely in xpos where thre ot 2 dear an well understood dana bemoan te sony of lie mages wih esponsiiy or penton an ht oF al ‘ele manag thi the eso ke decom 9 Sars —| Test your learning Short answer questions 1 Define the tem egptonal rte a © sate the aa out buses tht may best bins ergata dae 8 2 xn two factor ts ightinfuanc buses manages when cesringitsoparisaioal seuce (3) 13 Dain he am of hear a Exp wn conmneaton maybe mere et leathery 8 4 Son one adnan ard one disdntage a2 jen of peti eal organ rice 8 5 a whatisa mati gator truce? a lan one dsaiortage ra bens ng om ‘Specie sisi oganision etre ® 6 2 isinguch Seneen deegnion and acnuraby Is there a ‘best’ structure for organisations? th lend oir a ving lve oer tec This act th ne, We xa i onto a ‘Suntan io whch such shire woul De prope fd ce Sear ames can bp forward fr marc tans sage vie, eftcing he fees pnt cf rma oe tlt opie, Th lg frm may era tl fo + Opt eth rd deveopment dion on xia (he seer ex received suficlene admin apport pectin of schving x ont igh andl Wek and eet fom seman apreac tswpec of Doane sro an avec uganda ave Tse nl inte form of develo srg mak, being ‘one ses rendu ah esearch Iemy betta thee efengarcare coll be oud wit, 1 enge erganton, Dagens ent ts aptadh a8 _Srsine may bein to psu jective lee: om se 1 Caplan one zdvanage a ge utnatoral Bes ef engegigi dkepaton Oxf th tor att pany ace ‘pan why wt an irons lent of ‘siegnon ity ta poy of degen be tet a herr tn sar tpt an Ge two reson wy abuses may choot pace acts ogarsonal stu ' Elin one tenet iain mati ashes limplarsing pay of exces 10. stnagish beteen ranges and stall © pan one reason wy cont may oe ‘son ine ada anager be deat butData response question Nayude Sofware td Inrado Nai’ sata companys ing al, St ta and mais fw orange of ono oust nde atin ther Aan comes A | cristae woh ena esgred ores rete otf which we ge bene di 0 ‘esate uty os wot has eptaton fr moron | ssddetosgon he wrk ol sone of ts compet a fr veg hy ed employes Gramnhas 0a a to change te comets intact incre twee y 24 pa {art 49 2013 conpaed wit 202. Mary employees ‘ere tracey yt pera abe he y “eoge Dest bourne apd at 2 per ant 2013 he company ened 31 man Changes together led io 3s9nfcatnreace ns yp spn of eouel Asa consequnce auto has ben dead wal eles ncn those nly ppt. Sore anoges re unhappy wah share ‘rout! auch bow te ecjesto eee are anovene. Hes coreg renin he raning budget which was oresperin 2013), but eonsces ining et marisa rn uations 1 Ara the poste iplitons or Nay Softate at of ashrieantnesas ‘i 2 & Colca th incest the nunba of enloees eer 2012 and 2013, a Cala the compary ara spn of coed ‘roto 10, 3 Sule company moveo a ravi a Janata yd propa? tly your elon. (161 Essay questions 1 Dacutth extet 0 whch dng wi ast 2 bhaneainachevagisceperteatcies 2 Townatocent itr toa naa mat apoio! ‘retro ay 0 beam efor! on ‘non! antatorl sre? te Past paper question fed the Fai en cae tly on page AS-$5 a ‘en arava th flowing cues, Assn the aoa eaarapes tothe Reseach te Deon Spurting th rats Sac ofthe bases. 10) "07 Paper Gibtyine 06 0A Level Aytetlel Pana) ROCIO} 24 Business communication Chapter overview 24.1. The theory of communication‘pat snd operas 135 sft Te ane eile neatly ad bs 3 wel-decgoed wet. Along wth ‘de pemer oe of ean cman bth eral for Cathey oe egg fn coment Jay Yor von cy emer may bearer fomaton she (ply of eases secs Comantatd. Cay Pace ig ws empeperend cle The rps group at wh Cahy Pai might im in mesg wou ey bon ncn ype the company asking cuomers where they hear abo the ‘le when making» booking. aay Pec oa alo ak (24.2 Why do businesses communicate? canter communicate ih hae shoe na ety rough eres Marketing purposes Done endo comme th ptt nd eal ‘sec a es pa ae ‘roman ave and nye pblie ons ert topes ie basis ina poe igh ote sana Indigo reseas snd powenmest Ts egy of oman ml alo ince ve tere such iv The Palm Court Hotel rumtan,apene in Fabry 2015, Dade Set Bega ‘become tls ge rroul 6 whe ope “eh has 2 explopes sore of whom ps ne ad Sve ave experience of wong notes, Te ot 8 ‘Bremer op eapil fue be aw Suna scree Questions ‘fehl ay ce aa) 2 Dinar he eas wh Sham ain ay eee at ‘cleave coomuncton Wesel he es sess (8) ny Operational reasons ‘Ti fons sigan eon for conmineton wii nd ‘side te bine ave coemicion wil ae lace er exami, ecg) ye hd odes ow ep ‘ters or component ni rane dene Managing the workforce eyFinancial communication Infomation on en nc fora Ys ‘ate decion nrg a nel win the exon Junor manage wil gure bogus to ube i © cnt ‘xpencreard aca gs or reve More sei orspes ip ck oda ring tos Dow a preiabhy Froud bythe bce ance pret Tis ype oF ‘carsniton wl abo uke pace exer when Dsoses ‘Seo eso esos oxy ese Se by spl. Legally required communication et bases cle © cme wih xc porto ose in he Ube he 2 ‘Eeage tvo-may cunt it He Sj Beene {2 Eon GN ro eben any aby pay es {Sos tope tae acs ble compan hve pb {Sunred acoso eps omen on ‘ca sad aber apece bes prtomens one (rvs ca er “Bisco be ne wh ee incor np in bomen To a fon ae dese uren cures amcor cong Cerne rr wal em cum fel conniaon ‘SS cic aes psec ae and ter ‘Sonus habidak Re exp, tua pov (hive po cms ont ete poe ome ‘etna ertmen wo be emmy exe. Te 242m ky tal ode se forconmunixion and emphasis at ea two pees 24.3 How businesses communicate et conan cn ke pen any fen map wa tasines Se connotan serpene! jt berms two people An engl of hcl bean apprial mtcvew Tpit ay ato coomnine web our aramger ty Bt sl por te Ina fnew ro, {or eample, Cniieston ska wks plas beeen oer ‘in brs foreman, bermeen = managment en {re un ees ‘Stenmmstnmanand surah a comguy nese aneblepere eh ‘ose communities hen oration pad he ‘outecrnapan ‘eral communion se ge tnemsn {einen pease gui eae at er rh ‘Seoposton foarte need sce mses orsanl ommuneaton inchs bia oars tte ‘Sete otercy win ae ochre orn [Sroompesmeeingal canes eae dca vf vr aera a Bone Eee 7 ae eae ee eas Seen pean Sa” Ea a Ss oni ‘ppenuntios vitae ‘Sonny searchin “eae gure 243 Armor ofconmuisen ate onnistonal arene peape as pao acon berwoen muniges and team leaders ve the Seveopment ‘fa pow product Ts ess oe higher nd tomer Tels the orton acute inking crust. Incorat wetialcommonicitlon tke pace ee op rdw the otpnssonalarucure Faire 204 show 3h anpe ofa conpuay’sciel erste omenaieting wth ‘hose lowes dow the oration re forte foferocton plans Pay, horizontal communication fey occur bere employees a te see nie ‘rerio, postly pang mecing beeen te eopanys manages Some communcaton thes place cui oll haa win besnss. 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They are ealy 10 formation of iseres 1 age suber of Visual communication Soe oe, ap, ees oes produc snd inage Nkertckisene aston Wl cern be an ected ‘rect tayo ly ne iho pened way Wowcrr i doeshave sg mw nt eh neyo yo lr topper fr frac Seu oral on ei act ay Selecting methods of communication (pesto coment. 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