COURSE SUMMARY

< Previous Lesson

|
Course Overview
You have finished all of the lesson content for this course. To complete the course and have the
information added to your transcript, answer a short (2 question) survey.

TAKE SURVEY

Pega Platform and Applications Overview introduced you to ways that Pega can enable a more agile organization by
automating business processes.
This overview described the Pega Platform user experience along with the features and benefits of the application
development environment. Pega's industry applications and customer relationship management (CRM) applications were
also discussed.
You learned how Pega features help businesses Build for Change, the benefits of Pega's integrated approach to application
building, and how Pega applications leverage features in the Pega Platform to address CRM and industry-specific needs. You
also learned Pegas reporting capabilities as well as the purpose of case life cycle management.
Now that you have completed this course, you should be able to:
Explain the meaning of Build for Change and how it benefits businesses

Explain the value of using the Pega Platform

Describe Pega's industry-specific applications at a high level

Explain how case workers and case managers perform tasks in Pega applications

Discuss Pega's approach to building applications

Define case life cycle management application design

Describe the value-add of directly capturing business objectives before building applications

Explain how Pega Express helps users quickly build fully-functional applications

Describe the reporting capabilities of the Pega Platform