Professional Documents
Culture Documents
Focus Attention
Listen
Ignore ns
is tractio
d
Be Assertive
Use Self-Talk
Empathy
is feeling or understanding what someone else is feeling.
Look at her
face and body
for clues.
What is his
point of view?
How does
she feel?
How can
I help?
What is a
kind thing
to say?
Name Calm
Stop your down:
use your breathe
signal feeling count
use positive self-talk
Problem-Solving Steps
Pick
Explore the
consequences best
Think solution
Say the of what could
solutions happen if... make
problem your
without safe and plan
blame respectful