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Sample Answer to WK9 Sem Qs

Requirement A. Given HMVs market is highly competitive, many overseas competitors


supplying small and medium size cars, high fuel price and tight economic conditions, it could
adopt (i) strategy with relatively short-term (2-3 years) objective, and (ii) also long-term (3 to
7 years) objective.

Under (i), HMV could adopt cost leadership/defender/harvest/hold strategy for its existing
products. Under this strategy, HMV could keep on producing existing product with high
quality but at lowest possible cost, therefore offer relatively low (lowest) price to compensate
customers for bigger-sized cars having relatively high fuel consumption. This strategy might
make its customers feel that they are getting very good value for money which takes care of
high fuel consumption but offering better safety because of the products size and quality
(Students could expand on this).

Under (ii), could adopt differentiation/prospector/build strategy to achieve its long-term


objective which may be to develop new (modified) products to cater for customer changing
interest for relatively small quality and safe cars with low fuel consumption. HMV could
undertake carefully designed customer survey to identify customer tastes and preferences, use
its R&D to develop new or modify existing product. It could also invest in new technology
to produce hybrid cars and or electric cars of small to medium size with high quality and
safety. This would allow HMV to effectively compete in the market.

Requirement B

Students could argue that under both (i) and (ii) above, HMV could be both cost conscious
and customer focussed. To achieve its cost conscious goal, HMV could utilise target costing
along with ABC and tight budgeting especially for its existing products as well as for the
modified products. Performance management and reward system could emphasize as listed
(in order of importance) financial, customer, internal business process and learning growth.
However, for new product, HMV could utilise target costing along with not so tight
budgeting as many activities/ costs will be estimated and keep on evolving for some times.
Performance management and reward system could be subjective and emphasize as listed (in
order of importance) customer, internal business process, learning growth, and financial.

Requirement C

Requirement D

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