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  • Code of Practice: 1800 367 287 (Free Call)

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    Ross Robertson
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    The Code of Practice sets out standards for the general insurance industry to provide the best customer service possible and promote good relations between customers and insurers. It describes standards for buying insurance, claims handling, responding to disasters, providing information and resolving disputes. Introduced in 1995 and revised in 2005, more information on the Code can be obtained from the Financial Ombudsman Service or by accessing the Code online.

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    Code of Practice

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    The Code of Practice sets out standards for the general insurance industry to provide the best customer service possible and promote good relations between customers and insurers. It describes standards for buying insurance, claims handling, responding to disasters, providing information and resolving disputes. Introduced in 1995 and revised in 2005, more information on the Code can be obtained from the Financial Ombudsman Service or by accessing the Code online.

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    © All Rights Reserved
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    2 views1 page

    Code of Practice: 1800 367 287 (Free Call)

    Uploaded by

    Ross Robertson
    The Code of Practice sets out standards for the general insurance industry to provide the best customer service possible and promote good relations between customers and insurers. It describes standards for buying insurance, claims handling, responding to disasters, providing information and resolving disputes. Introduced in 1995 and revised in 2005, more information on the Code can be obtained from the Financial Ombudsman Service or by accessing the Code online.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Code of Practice

    AAMI is a signatory to the General Insurance Code of Practice, which sets out a commitment
    by the general insurance industry to aim for the best standards of service possible, and to
    promote better relations between customers and insurers.

    The Code describes standards in areas such as buying insurance, claims handling,
    responding to catastrophes and disasters, information and education and dispute resolution.
    Introduced in 1995 with the backing of consumer groups, the federal government, insurers
    and the Insurance Council of Australia, it was revised in 2005.

    More information on the Code, or a copy of the Code, can be obtained from the Financial
    Ombudsman Service (FOS) Australia. You can contact the FOS on 1800 367 287 (free call),
    or you can access the Code at www.codeofpractice.com.au.

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