Ha Minh Tr

14102031
DHKTPM10ATT
Cu Hi Hiu Bi Chng 4:
1/ Phn bit product metric v process metric:
Product Metrics - s liu lin quan n hin vt phn mm
Process Metrics- cc ch s lin quan n qu trnh pht trin phn mm
2/ Hiu v gii thch c t 3 n 5 cong thc c th ca 2 loi o(Process v product
metrics ):
Product metrics:
- HD quality metrics: Mc nghim trng ca cuc gi dch v tr gip
ASHC=WHYC/NHYC
ASHC: trung bnh ca Mc nghim trng cuc gi dch v tr gip
WHYC: Lng nhn cc cuc gi dch v gip ca 1 nm dch v
NHYC: s cuc gi dch v gip trong nm ca dch v
- HD quality metrics: S liu thnh cng v dch v gip (Kh nng gii quyt cc
vn gy ra bi cc cuc gi ca khch hng trong thi gian c xc nh trong
hp ng dch v)
HDS=NHYOT/NHYC
HDS: Dch v thnh cng ca cc dch v gip
NHYOT: S cuc gi dch v gip hng nm c hon thnh ng thi gian trong sut
mt nm phc v.
NHYC: s cuc gi dch v gip trong nm ca dch v
- Corrective maintenance quality metrics: Cc ch s cht lng v hiu qu bo tr( S
liu v mc nghim trng ca h thng phn mm )
ASSSF=WYF/NYF
ASSSF: Mc nghim trng trung bnh ca cc li h thng phn mm
WYF: S li phn mm c pht hin trong mt nm ca dch v bo tr.
NYF: S lng cc li phn mm hng nm c pht hin trong mt nm.
Process Metric:
- Software process quality metrics: S liu mc nghim trng ca li
ACSE=WCE/NCE
ACSE: Mc nghim trng trung bnh ca li code
WCE:Tng s li code c pht hin bng cch kim tra code v kim th code
NCE:S lng code li c pht hin bng cch kim tra code v kim th code
ASDE=WDE/NDE
ASDE: Mc nghim trng trung bnh ca cc li pht trin
WDE: Tng s trng s li khi pht trin (design v code) pht hin trong qu trnh pht
trin
NDE: Tng s li khi pht trin (design v code) pht hin trong qu trnh pht trin
- Software process timetable metrics: S liu thi gian biu qu trnh gia cng phn
mm
TTO=MSOT/MS
TTO: Thi gian cho bng Quan st
MSOT: Cc ct mc c hon thnh ng thi gian.
MS: Tng s ct mc

3/ Cho bit cng thc tnh mt li m ngun, tnh mc nghim trng trung bnh ca li
- Mc nghim trng trung bnh ca li: ACSE=WCE/NCE
- Mt li m ngun:CED=NCE/KLOC

4/ Hy phn loi cc chi ph lin quan n cht lng phn mm theo m hnh c in, cho v
d tng loi:

Gm 2 loi:
Cost of control( Chi ph kim sot)
- Prevention costs(Chi ph phng chng)
- Appraisal Costs(Chi ph thm nh)

Cost of failure of control costs(Chi ph tn tht ca chi ph kim sot)

- Internal failure costs(Chi ph tn tht bn trong)
- Externam Failure costs(Chi ph tn tht bn ngoi)
V d tng loi:
Prevention costs(Chi ph phng chng)
- u t hoc ci tin pht trin c s h tng SQA mi
- Th tc v hng dn cng vic
- Thit b h tr: mu, danh sch kim tra vv
- h thng qun l cu hnh phn mm
- S liu cht lng phn mm
- Thng xuyn thc hin cc hot ng d phng SQA:
- Hng dn ca nhn vin mi trong cc i tng SQA
- Chng nhn ca nhn vin
- Tham vn v cc vn SQA cho cc nh lnh o nhm v nhng ngi khc

Appraisal Costs(Chi ph thm nh)

- nh gi thit k chnh thc (DRs)
- nh gi ng nghip (kim tra v walkthroughs)
- nh gi chuyn gia
- n v, tch hp v kim th h thng phn mm
- Nghim thu (do khch hng thc hin)
- Chi ph m bo cht lng ca ngi tham gia bn ngoi
- Nh thu ph, nh cung cp cc h thng phn mm COTS v cc m un phn mm
c th ti s dng, khch hng

Internal failure costs(Chi ph tn tht bn trong)

- Chi ph thit k li hoc sa cha thit k sau khi xem xt thit k v kt qu kim tra
- Chi ph lp li chng trnh hoc sa cha cc chng trnh p ng vi cc pht
hin th nghim
- Chi ph ti thit k li v kim tra li (kim tra hi quy)

Externam Failure costs(Chi ph tn tht bn ngoi)

- Gii quyt khiu ni ca khch hng
- Sa li phn mm
- Sa li phn mm sau thi gian bo hnh
- Bi thng thit hi cho khch hng
- Hon tr chi ph mua hng ca khch hng
- Bo him i vi cc khiu ni ca khch hng
- Gim doanh thu cho khch hng b li phn mm
- Gim nghim trng doanh s bn hng thc y bi uy tn ca cng ty b h hng
- Tng u t vo vic xc tin bn hng chng li nhng nh hng ca nhng tht
bi trong qu kh