February 2014

Dear Applicant

Graduate Surveyor

Thank you for your interest in the above role. Enclosed is the information you will
need to assist you in completing your application. To apply for this role you must
submit your current CV along with a supporting statement no longer than 1 side of
A4. It would also be helpful if you would complete the equal opportunities monitoring
form. It is not mandatory to complete this, and the information is requested purely for
equal opportunities monitoring purposes, in line with our commitment to equality and
diversity.

Applications should be emailed to jobs@kctmo.org.uk or posted to the HR Team,

Kensington & Chelsea TMO, The Hub, 292a Kensal Road London W10 5BE. We
would suggest that you email your applications to us wherever possible, to avoid
delays.

If you have any queries, please contact the HR team on 020 8964 6088 or via
jobs@kctmo.org.uk

We look forward to hearing from you.

Yours sincerely

Selina Saddul
HR Advisor

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Contents

Page

About Kensington & Chelsea TMO 3

Job description and person specification 4-6

Structure charts 7-8

Terms and conditions 9

Press advertisement 10

Further information about the KCTMO can be found at www.kctmo.org.uk.

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About Kensington & Chelsea TMO

The TMO was formed in 1996 when the Royal Borough's tenants and leaseholders
voted to take over the management and improvement of their own homes. We were
the first borough-wide tenant management organisation in the UK and the only
tenant led ALMO - a not for profit company providing landlord services to almost
10,000 homes in Kensington and Chelsea.

We employ about 200 staff in offices situated around the Borough and were awarded
three stars excellent prospects by the Audit Commission in 2006.

Over the last few years the TMO has undergone change in relation to its Constitution
and Board, and more recently, in relation to the Executive Team. A new Chief
Executive, Robert Black, joined the TMO in May 2009. Robert is committed to
developing and continuously improving the TMO, in partnership with the TMO Board,
residents, staff, the Royal Borough of Kensington and Chelsea (RBKC) and a range
of external stakeholders to ensure that the TMO makes a real difference by providing
excellent services and value for money.

This is an exciting time to join the TMO and to help shape the organisation in its aim
to become the best social housing landlord in London.

Further information on the TMO can be found at www.kctmo.org.uk

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Job Description

Job Title Graduate Surveyor

Department Repairs

Reports to Surveyor

Job Purpose To assist the Surveyors and Inspector to carry out their roles and
responsibilities within a total stock size of approx. 10,000 properties across
the Royal Borough of Kensington & Chelsea.

Salary 20,000 27,100

Grade TMOHMGN271

Hours 36 hours per week, Monday to Friday

Location The Network Hub

To assist in carrying out structural surveys, assisting in the production of
Responsibilities detailed specification of necessary works, procuring of works and
managing on site to completion.

To assist in carrying out surveys on major drainage issues

To assist in carrying out surveys on serious leaks

To assist in cases of disrepair

To assist in the resolution of complaints within defined time frames.

To assist in the resolution of compensation and insurance claims

To assist in carrying out post-inspections on Repairs Direct work

To assist the Inspector with pre- and post-inspections.

To assist the Inspector with communal repairs surveys

To assist in specifying major capital void works including options appraisals

to identify possible development opportunities.

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To assist in the procurement of works.

To assist in the specification of program block communal works to meet

H&S requirements.

To assist in property surveys relating to complex repairs

To assist in the development of planned/improvement works with Repairs

Direct in line with available budgets and property/estate investment needs,
liaising with resident groups as necessary.

To assist in property inspections.

To assist in the preparation of contract documents. To take into account

OJEU and Section 20s.

To assist in comprehensive contract monitoring and control.

In liaison with the Surveyors, to ensure compliance with specification

requirements, including health & safety legislation, construction design
management, control of asbestos regulations.

In liaison with the Surveyors, to ensure all works are procured in

accordance with the TMO contract regulations and within budgetary limits.

To undertake any site visits and progress inspections as necessary to

ensure satisfactory completion of works to standard and timescale.

To work with the contract management team to resolve communal M&E

issues affecting residents.

In liaison with the Surveyors, to ensure all asset registers and other
statutory documentation are obtained, recorded and maintained.

To take part in the out of hours call rota.

To undertake any other duties as directed by management.

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Person Specification

Job Title: Graduate Surveyor

Department: Repairs

Criteria Essential Desirable How

identified*

Experience and BSc degree in Building

Knowledge Surveying

Some work experience

within a building surveying
capacity

An interest in residential
property

Skills and Personal Communication verbally

Qualities and in writing

Attention to detail

Ability to produce high

quality work

Computer literate

Team worker

Committed to high
standards

Flexible approach

The KCTMO Way Self-management Listens to others

Organisational Behaviours Plans and organises work
Shows integrity
Learns from mistakes

Delivering the Service Drive for results

Problem solves
Team working focus
Customer focus

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Organisation Structure

Chief Executive

Executive Director Executive Office Executive Director Executive Director

of People and Manager of Operations of Financial
Company Secretary
Performance Services and ICT

Assistant Director Health, Safety and

Head of Customer
Performance Director of Assets Head of Supported of Neighbourhood Facilities Manager
Servicess
Manager and Regeneration Housing Management

Team Leader Head of Assistant Director of

Project Manager Customer Services Financial Services
Head of Capital Supported Housing Neighbourhood
Team
Investment Management North

Assistant Director of Head of Investment Rent Income & Head of ICT

Customer Services
HR Strategy Lancaster West
Team
Manager

Head of Assistant Director of

Communications
Head of Contract Neighbourhood Home Ownership
Manager
Management Management South
Resident
Engagement Business
Manager Improvement
Manager

Principal Project
Accountant Environmental
Services Manager

Policy and
Improvement
Manager

Complaints Team

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Repairs Structure

Head of Contract
Management

Repairs
Manager

1 x Aids and
1 x Voids 2 x Building 1x
Adaptations 1 x Administrator
Officer Surveyors Inspector
Officer

1x
Graduate
Surveyor

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Terms and Conditions

Salary

You will be paid monthly - on the 15th of the month - and your pay is to be credited to
your bank or building society.

Hours

A 36 hour week is worked, Monday Friday, but you will be expected to work the hours
necessary to discharge the duties of the position.

Annual leave

Your annual leave is dependent upon your conditions of service and length of
continuous service. The annual leave for this position is 26 days per annum and 28
days after 5 years service.

Probation

All employees have a standard probationary period of six months.

Season Ticket Loan

Interest-free season ticket loans are offered from six months service, which are paid
back in monthly instalments through the payroll.

Pension Scheme

The TMO is an admitted member of the Local Government Pension Scheme and
provides for an employee contribution of either 5.9% on annual salaries from 15,801
to 20,400, 6.5% on annual salaries from 20,401 to 34,000 or 6.8% on annual
salaries from 34,001 to 45,500. An additional contribution is payable by the
employer.

Other benefits

Access to a health scheme, modern working environment and a range of learning and
development activities.

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Advertisement
Kensington and Chelsea TMO is the first borough-wide housing organisation to give
residents a say in the management of their homes. With nearly 10,000 properties,
and a clear commitment to improving our services, we are looking for talented
people who share our vision for the future.

Graduate Surveyor
Salary: 20,000 27,100
Location: Network Hub, Kensal Road

This is an exciting opportunity for a Surveying Graduate with an interest in residential

property to develop experience on a wide variety of projects in a progressive
organisation whilst receiving support to complete RICS APC.

We are looking for an adaptable and methodical individual to provide a

comprehensive range of effective, responsive surveying services. As part of a team,
you will help drive the continued improvement of the Repairs service, assisting with
carrying out structural surveys, assisting in the production of detailed specification of
necessary works, procuring of works and managing on site to completion. You will
assist with property inspections and monitoring contractors performance, all in
liaison with tenants and contractors.

Committed to high standards, you will be an excellent communicator with the ability
to deal with all contacts calmly and professionally and be able to plan your workload
effectively.

In return we offer excellent training opportunities, a Local Government Pension

Scheme and season ticket loan (after a qualifying period).

For an information pack please log on to our website www.kctmo.org.uk and

click on jobs or contact 0208 964 6088.

The TMO is an equal opportunities employer

No agencies please.

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