AREA

3rd Party EOD Checking /Matching/Real Time Billers

PSA Breqs
Yazz
Beep
RFID
Easytrip
BDO Insurance
Ombudsman Documents
SM Tickets/Ticketnet
Real Time Billers

Voids & Re-print

Handling Adjustments
LOA
MD
RCP
Late Sync
Short /Over Deposit
Invalid Rejected Account
Unposted Payment
Check with Error
Collection Offsetting
CIS Billers
Local Billers
SM Mart Billers (LBP Remmittance)
Cash Shortage- Biller priority
Biller Penalty

Data Protection & Security

Incident Reporting
Offiste Operations

New Biller

Business Effort & Analysis

 TO DO
al Time Billers
check if daily 3rd party applications and devices are functioning, fully accessible, ready to transact
check if daily matching of CSR vs 3rd party report is done
check if variances are resolve or outstanding
check if documents to be scanned are complete and submitted to Ombudsman
check if there are for manual deletion for real time billers
check if there are for manual adjustment
check if there are items for settlement to 3rd party biller

check and analyze void and delete without re-entry, printer error, re-printed TR, doubtful
check for possible kiting
investigate further suspicious personnel
observe 30 minutes rule for deletion
deletion before pick-up time
call out before end of shif
call out before end of day
use re-print for selected billers (meralco, cebupac,air asia, real time billers)

check if all items for manual adjustments are closed

follow thru to BCO-Billspay personnel in charge for closure
check if late sync transactions are deposited to biller
prepare RCP and supporting documents to billers with undeposited collections
check if adjustment for billers under SM Mart Inc are remitted
check if adjustment for CIS billers are with ticket and closed
check if adjustment for local billers are closed
check if check with error are voided, manually deleted, replaced
check if shortages deducted to minor biller are settled
check if penalties imposed by billers are settled
check altered deposit slips and ensure with corresponding incident report
submit signed adjustment request to BCO-Billspay on the same day of incident or within 2 days

LOA,MD, email, containing credit card information must be password protected

SOA, payment slip must be kept in a locked and secured cabinet, drawer, soa box
pouch for turnover to acctg must be sorted per bank
require copy of the ID of the customer for transactions 500K and above and send the copy to BCO-Billspay

Submit Incident Reports for:

major incidents > thef,shortage,lost cash/check
damage to human/property > fire, flood,earthquake,typhoon
minor incidents > no csa on duty,late opening, early closure, erroneous entries, manual adjustment, customer complaint, no/la

check CSA on duty (opening/closing)

check complete deposit to biller
submit incident report if there are alteration made on the deposit slips
check connectivity of offsite, ensure use of BP stick during EOD if network is down
check for any late sync

target local billers are electric, water, cable

target govt billers are PSA, SSS, Pagibig, Philhealth, Ombudsman
submit complete technical specs and documents to start the new biller process

generate more transactions thru marketing efforts for the following:

local billers -Business office,public market, local media & ads, local associations & group
PSA -school, travel agencies,employment agencies
Ombudsman - HR of local govt unit (police, military, office of the mayor and governor
SSS, Pagibig, Philhealth - regional offices
Credit Cards - banks, retail stores
telcos - business office, mobile phone stores
create focus biller every month
REFERECE MEMO MEMO TITLE
BCO-AS-200-2016 3RD Party Checking BCO-186-2016 Beep Card
BCO-041-2016 RFID Rollout BCO-424-2016 Globe Real Time
BCO-296-2016 Smart Real Time BCO-065-2014 MSPG Cebu Pacific
BCO-096-2013 NSO Accept Now Encode later BCO-406-2014 Air Asia
BCO-261-2011 Easytrip
BCO-331-2014 Ombudsman
AS-CS-114-2016 Ombudsman Re-iteration
BCO-294-2016 Ombudsman Purpose
BCO-286-2015 Ombudsman Bulk Transaction
BCO-194-2017 Ombudsman New Form

BCO-179-2014 Re-iteration Void BCO-105-2014 TR Reprint

BCO-AS-031-2014 Void Reason BCO-182-2013 Manager Intervention Report (MIR)
BCO-347-2016 Void or Deletion Additional Guidelines BCO-051-2014 MIR Update

BCO-129-2016 RCP to Biller

BCO-074-2017 Mandatory Requirement for Check Acceptance
BCO-028-2017 Acceptance of Check Payment with CICS
BCO-020-2016 Additional Guidelines on Non Acceptance of Check with Error
BCO-079-2015 Non Acceptance of Check with Erasure,Alteration, Deficiency
BCO-027-2017 Biller Penalty

BCO-267-2017 Credit Card requirement compliance

on Report (MIR)