Tour Guide: Kleivin Nghiem (^@^) Chc cc bn lun vui!

THUT NG DU LCH.

A_________
Amenities (tin nghi): Nhng dch v m mt khch sn, nh hng khu gii tr hay c s kinh doanh dch v du lch
khch cung cp; tin nghi c bn i vi mt hng hng khng th c coi nh ng nhin, khng cn phi nhc n.
Tin nghi t nh th c nhc n trong qung co, coi nh s phn nh v cht lng ca cng ty, v nh khn m trn
chuyn i, hoa tng cho ph n, qu tng cho khch
Architectural perservation (s bo tn kin trc): Vic nh dng, gi gn phc hi v tu to nhng to nh, nhng
cng trnh kin trc c gi tr lch s vn ho hoc tinh thn.

B_________
Back-to-back (lin tc)
1. Phng php iu hnh cc chuyn du lch hoc cc chuyn bay trn c s lin tc mt cch nht qun. V d mt
my bay va ch khch n li lp tc n nhm khc ln bay chuyn ch v hoc bay tip chng ti.
2. Tnh trng nhn nhp, si ni, trong khch hng va mi khi hnh i th lp tc nhm khc ti.
3. S lm vic lin tc hai ca hay hai khong thi gian.
Balance of payment (cn cn thanh ton) Bng thng k v giao dch tin t quc t: lng tin chy ra mt nc
mua hng ho hay dch v, i chiu vi lng tin nc ngoi chy vo nc y. Du lch thng c coi l nhn t
gy ra s thiu ht trong cn cn thanh ton trong trng hp lng khch mang tin ra nc ngoi chi tiu nhiu hn s
nhng ngi nc ngoi n chi tiu ti nc .
Ballpark figure (con s gn ng) Con s c tnh ti chnh xp x c a ra thng lng trc khi a ra giao ko
chi tit, khng c coi l con s giao ko mua hoc bn.
Barrie (ro cn/tr ngi) Yu t gy tr ngi hoc ngn cn mt ngi khin khng i du lch c. Cc tr ngi nh
khng tin, thi gian, thn th khuyt tt, s s/ngi bt ng ngn ng, s thiu hng th hay hiu bit, s cu thc
ca cng vic hay cuc sng gia nh
Beeper (my nhn tin) Dng c in t nh, mang theo ngi, c kt ni trong mt mng nhng ngi cng s dng
dch v ny thng qua h thng vin thng, dng nhn tin cho ngi khc hay nhn tin t h mt cch nhanh chng.
Bell captain (i trng khun vc) Nhn vin khch sn c nhim v phn cng v gim st cc nhn vin khun vc.
Bellhop(nhn vin khun vc) Nhn vin ca khch sn c nhim v mang hnh l (ca khch) t ca khch sn n
phng ca khch tr; cng gi l bellboy.
Black market (ch en) Nhng giao dch mua bn, vi phm php lut, c th bao gm c vic chuyn i ngoi t.
Boy voyage (chc may mn) Thut ng Php, c ngha cho tm bit. Nhng ba tic bon voyage thng l nhng
cuc l hi ln c t chc trc khi khi hnh, khi cuc i y l cuc hnh trnh c ngha quan trng.
Boom (s tng vt/s bng n/s pht t thnh lnh/s phn vinh t ngt) S gia tng c ngha trong vic kinh doanh
hay trong mt thng v tim tng; v nh khi mt min hay khu du lch c lng du khch n nhiu hn d kin, hay
nh khi mt s lng rt nhiu phng khch sn mi xy ti mt min no tr nn sn sng cho thu.

C_________
City guide(sch ch dn thnh ph) Sch hng dn du lch miu t lch s cnh quan, khch
sn, nh hng v nhng dch v hin c ti mt thnh ph no . Sch c th c son nhm
vo nhng nhm khch chuyn bit (thng nhn, ph n...) thng l do mt chui khch
sn, mt hng hng khng hoc vn phng du lch ca thnh ph cung cp.

City lights(nh sng th) Ch khuynh hng thanh nin nng thn b thu ht theo li sng vt tri b ngoi v s
nhn nhp ca mt thnh ph.
Cityscape (cnh quan thnh ph) Ton b dng v bn ngoi v n tng v mt vng th hoc im n du lch
khc. Nhng gc cnh thun li thng c cung cp cho du khch v c dn ti ch, sao cho h th nghim bit ton
vng trn mt quy m rng ln v c c s nh hng cho vic s dng chi tit v sau ny.

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Tour Guide: Kleivin Nghiem (^@^) Chc cc bn lun vui!

Citytour (chuyn du lch thnh ph ) Sut du lch thm cnh c bao trn vn, thng gm c mt xe but ch khch
du lch hoc loi xe khc, cng mt hng dn vin. Nhng t im quan trng v nhng ni c cnh sc trong v gn
thnh ph u nm trong chuyn thm.
Climate (kh hu) 1. Kh hu thin nhin: l nhng iu kin thi tit ph bin ti mt vng, mt a im du lch no
.
2. Kh hu tm l - x hi: l nhng thi v s mong i ca mt nhm ngi no - nhn vin
c dn trong vng... ti mt a im no i vi du khch .
Clip art (mu ngh thut to sn)Cng trnh ngh thut c son sn v nhng ch c th dng trong qung co ca
mt doanh nghip hay mt ngnh.
Clustering (s t/nhm thnh cm) Chin lc m mt s c s kinh doanh ging nhau hoc khc nhau trong cng mt
khu vc a l. Mc ch l lm tng thm sc thu ht tng lng khch, nng cao tnh a dng, nhn nhp cho min
v cho php khch hng c c nhiu s la chn hn.
Cockpit (bung li) Ch u trc ca my bay, cha phi cng, phi hnh on v my mc iu khin.
Companion fare (gi cc ngi i theo) S cng hin c tnh cu dn do mt hng hng khng hoc hng du lch a
ra, qua , c th mua thm mt sut c bt gi, bao nhiu na cng c tu theo s i chung.
Companion rate (sut gi cho ngi cng thu) Mc gi c nim yt, mi ngi thm na phi tr khi cng chung mt
phng khch sn.

Cancellation penalty (khon pht hu b) Thng l mt iu kin r rng ghi trong hp

ng khi nhn mt gi cc c chit khu, qua , mt s lng hoc mt s phn trm no
ca gi cc s t ng b gi li nu xy ra bt k s hu b hoc thay i no so vi ln ng
k gi ch trc ban u. .

Canced presentations (li gii thiu sn) Li pht biu c son sn, c mt nhn vin
c thuc, s dng khi gii thiu hoc gii thch mt vn g .

Capacit (kh nng, sc cha) S d phng v mt l thuyt v gii hn vt cht lin quan n
s lng s dng hoc s lng ngi m mt c s phng tin c th phc v trong khi vn
gi c cht lng ca c ngi v cht lng phc v.

Capital costs (chi ph vn) Nhng chi ph phi gnh khi tin hnh kinh doanh m cp qun tr
rt t kim sot c khi ang trong tin trnh kinh doanh, v d nh ph thu t, bo him,
thu, khu hao.

Captain
1. (thuyn trng, trng i bay) Ngi c trch nhim hon ton v hot ng ca mt con
tu hoc mt my bay.
2. (tip vin trng) Trong mt phng n nh hng, t ch tip vin c u nhim qun
cc tip vin khc.
3. (t trng, nhm trng) Trong mt khch sn, t dng ch ngi c trch nhim qun l
mt nhm nhn vin no , chng hn nh cc bellhop (nhn vin xch hnh l) th chu di
quyn ca mt bellhop captain.

Combination destination (im du lch h hp): Ch cung cp nhiu t im du lch khc bit nhau, tc l cho ngi ta
c nhiu l do n tham quan vng .
Commercial agency (hng du lch thng mi) : Hng du lch chuyn sp xp nhng chuyn i li nhm mc ch kinh
doanh lm n.
Commissionable (c tnh sn hoa hng): Dch v, ch ngi, phng khch sn, chuyn du lch hay mt dch v no
c nh cung cp nh gi c gm c tin th lao tr cho i l du lch ang bn sn phm ca h.
Commissioned salesperson (ngi bn n hoa hng) : Nhn vin c tr th lao hon ton hoc phn ln bng s
phn trm trn s bn hn l bng mc lng nh sn.

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Tour Guide: Kleivin Nghiem (^@^) Chc cc bn lun vui!

Complimentary ( mn biu, s biu): S cho khng; mt sn phm hoc mt dch v c cung cp khng tnh tin;
thng l cho khch quen hay s tr thnh khch quen trong tng lai; hoc sa cha mt li lm no . Mt m
tr, mt thc ung hoc mt ba n u c th l mn biu. Thng gi tt l comp.
Concierge ( nhn vin sai phi) : Nhn vin ti nhiu khch sn ln, c bit chu u, c nhim v phc v, hu ring
cho khch nh xch hnh l, ng k trc ba n, i b th hay cc phc v ring khc cho khch.
Concourse ( khu i snh): Khu cho hnh khch v du khch trong mt sn bay i t hnh lang phng i n ca ra
v va ngc li.
Concrete jungle ( khu rng rm): Thut ng dng vi ngha ch bai ch mt th du lch no c v qu ng
c, v t chc v qun l ti t.
Conditional fare (gi cc c iu kin ): Mt s i mi v gi v hng khng nhm mc ch lm gim bt tn tht
doanh thu do vic b ch. Ngi mua mt v c iu kin s tit kim c mt s tin no so vi v thng thng
nhng phi n sn bay v chp nhn chuyn may ri nu nh my bay khch; trong trng hp ny, tin v c
hon li v v khch c i min ph trong chuyn bay k tip. Tuy nhin, nu my bay c ch do c khch b, hng
s in khch vo ch b b v ngi i trc c iu kin tr tin cho chuyn i .
Conference center (trung tm hi ngh): Hi ging mt khch sn ngh mt, nhng y c s c thit k v b tr
nhn s l tip i nhng cuc hi ngh bn chuyn lm n nh mt chc nng chnh yu. Mi th, t phng ngh cho
khch c bn lm vic, cho n chuyn gii tr ti trung tm, vic phc v n ung ti phng hp u c thit k
nhm cung cp mt mi trng hi hp tht thoi mi.

D_________
Double rate (mc gi i) Gi c ra trong mt hay hai ngi c th ly mt phng nhng khng tnh thm
tin ngi th hai.
Domestic itinerary (hnh trnh trong nc) Cc cuc du hnh bn trong lnh th mt nc u c coi l Domestic
itinerary.

G_________
Ghost town (thnh ph cht) Nhng to nh mt thi tng c ng ngi , nay li trng trn.
Mt s nhng a im nh th l im du lch hp dn v chng gn lin vi lch s.

GDP (Gross Domestic Product - Tng sn phm quc ni)

GNP (Gross National Product - Tng sn phm quc dn ): Cch o lng tng sn phm ca mt nc da trn gi
th trng ca mi hng ho dch v sn xut c trong mt thi on no , thng l mt thng hoc mt nm.

Gross profit (Doanh li gp): Li tc ca mt c s doanh nghip no trc khi tr chi ph

Ground arrangements (Nhng thu xp trn b): Nhng dch v cung cp cho khch ti mi im n nm trong l trnh
du lch. C th bao gm vic a n ti khch sn, cho thu xe c, mua v tham quan...

Ground operator (C s kinh doanh dch v ti ch): Cng ty cung ng dch v vn chuyn, ngon cnh v cc n v
khc cho khch ti im du lch. Cn gi l ground handling agent hoc ground handler

Group booking order (Phiu t v tp th): Giy t theo mu in sn t trc mt s ch di dng cng ty hay tp
th.

H_________
Houseboat (nh thuyn) Thuyn c trang b lm nh .

19th hole (l th 19) T c xut x t mn chi golf, c dng ch bt k nh hng hoc

quy ru no gn mt sn golf.
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Tour Guide: Kleivin Nghiem (^@^) Chc cc bn lun vui!

Hansom cab (xe nga hai bnh): Xe ch khch, c ngi nh xe, dng cho mc ch ngon
cnh hn l chuyn ch.

Hard copy (bn cng): Nhng thng tin in trn giy, phn bit cng vi nhng thng tin
nhng c hin th qua mn hnh.

Heliport (bi p trc thng): Bi ct cnh hoc h cnh ca trc thng, thng c t trn
nhng nc nh cao tng hay nh ga chnh ca cc tuyn giao thng, c th cung ng dch v
taxi ng khng nhanh chng gia cc khu vc.

Held Luggage (vt cm th): Ti sn ca khch b gi li thay cho s tin phi tr.

Hot line (ng dy nng/khn) c qung co nh mt dch v dnh cho khch hng, mt s in thoi m khi khch
quay gi bt k ngy m s c ni trc tip n ngi chuyn trch gii quyt vn hay tr li thc mc.
Hotel package (sut bao khch sn) Tp hp nhiu dch v, thng gm vic chuyn ch, a n, phng v cc loi
tin nghi c trong khch sn.
Hotel register (s ng k khch sn) S ghi chp v mi ngi khch lut php yu cu mi ngi khch n u phi
lu li tn trong s ng k ny.
Hotel representative (i din khch sn) C nhn hoc Cng ty c mt hay nhiu khch sn thu lm ngi 10 dn
xp vi cc c s kinh doanh s du lch, i l du lch v gii trong ngnh v chuyn ng k t phng khch sn trc.
Thng c gi tt l mt "rep" khch sn.
High risk (mc bo nguy): Ngi khch c tng s tin phi tr ti gn, bng hoc vt qu gii hn cho php ca
c s kinh doanh .
High roller (dn ci xay): Ting lng ca gii c bc ch khch chi t tin c bc ho phng, phung ph, h thng
c mi ung min ph v hng mt s dch v khc.
Hitchhiking (qu giang/ i nh): Mt hnh thc du hnh, bng cch ra hiu i nh nhng chic xe ang chy theo hng
mnh mun i. y l kiu di chuyn ph bin ca gii tr, tn km.
Holiday (ngy l/ ngy ngh): Ngy do tp qun hoc lut php quy nh, qua , mi cng vic thng ngy u c
tm ngng. Cn gi l away from work hoc vacation.
Hospitality industry (k ngh l tn): Cng c ngha nh tourism hay tourism industry, nhng ch trng v mc trch
nhim ca cc nhn vin trong ngnh trong vai tr ca ngi ch n khch. i khi t c dng ch mt loi khch
sn, m-ten v c s kinh doanh lu tr no c vai tr quan trng trong ngnh du lch.
Hotel (khch sn): Ni cung cp ch lu tr cho khch du lch hoc khch tr ngn hn. Thng ng ngha vi inn,
motel, motor hotel, motor lodge. im khc bit gia cc c s trn l v ng cp. Khch sn thng c quy m ln vi
nhiu loi dch v cho khch lu li nhiu ngy.
Hotel voucher (tem phiu khch sn) Loi phiu do mt c s kinh doanh du lch pht hnh, dnh chi tr cho mi
khon mc ca mt chuyn du lch chuyn bit no tr tin trc ri. Khch s np nhng phiu ny lc ng
k nhn phng v khch sn s ghi phiu cng vi ha n n c s kinh doanh du lch thanh ton nhn tin.
Houseman/woman (nhn vin tp dch nam/n) Nhn vin 10 vic lau chi v bo tr nhng khu vc cng cng trong
mt c s khch sn/cng s, k c khu vc hnh lang.

I_________
Impulse travel (du lch ngu hng) chuyn du lch mang c im tng i t hoch nh trc, hoc mt s i so
vi nhng hoch nh ban u; mt quyt nh da trn s t do chn la v tnh linh hot, uyn chuyn.
Incentive travel (chuyn du lch thng) vic tng thng cho mt nhn vin bn hng thnh cng hoc nhn vin
phng ban no mt mn qu.di hnh thc mt chuyn du lch c i th chi ph. Cc chng trnh du lch thng
c nhiu khc tuyn nghip v trong ngnh du lch hoch nh v cung cp,
nh mt phng cch dnh cho bt k doanh nghip no mun kch khi doanh s ng thi tng thng cho nhn
vin ca mnh.

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Tour Guide: Kleivin Nghiem (^@^) Chc cc bn lun vui!

Interpol (cnh st quc t) vit tt t tn lntemational criminal police organization - t chc cnh st hnh s quc t,
mt t chc bao gm lc lng cnh st ca trn 100 quc gia. Cc hi vin ng tha thun gip nhau v cc vn
cnh st.
Intepretive center (trung tm thuyt minh) trung tm thng tin, c bit khi nm gn mt trong cc t im vn ha, lch
s, ti , ngi ta c th tm hiu cc chi tit c lin quan
Incentive program (chng trnh khch l) Phng php lm tng ng lc v doanh s ca nhn vin; mt bn k hoch
c thng bo v quy nh sn v nhng phn thng m cc nhn vin s c hng khi h t c ch tiu no .
N c th mang hnh thc l tin mt, chuyn du lch hoc c mua hng gim gi.

Incentive fare (gi cc du lch thng) Gi cc my bay c chit khu dnh cho nhng
nhm i du lch thng.

Information meeting (cuc hp thng tin) Cuc tp trung theo biu n nh nhng ngi
tham gia chuyn du lch, trc v sau khi chuyn du lch khi hnh, nhc li lch trnh, ch r
nhng dch v c bao gm v khng bao gm. Gii thch cc phong tc, tp qun a phng,
gi cc cch ng x cng cc thng tin tng t khc.

International Standards Organization (ISO) (t chc tiu chun quc t) C quan quc t
thit lp m tin t cho cc quc gia trn ton th gii. T khi c hiu lc ngy 01 thng Ging
nm 1990, c quan ny i m tin t ca cc nc sang m ca ISO. Trong khi m ca
ng -la M khng thay i (USD), th m ca ng tin nhiu nc s thay i, chng hn
nh ng bng Anh i t UKL thnh GBP; ng yn Nht i t JYE thnh JPY

Inherent risk legislation (php quy v s ri ro gn lin) Lut thit nh rng c mt ngi tham d vo mt hot ng
gii tr no th cn bit v chp nhn nhng ri ro vn gn lin vi hot ng . Quy nh php l ny c da trn
gi nh rng mt ngi bnh thng v thn trng th c bit hoc t s bit nhng ri ro c hu nh th, v php quy
cng thit nh trch nhim ca nhng ngi tham gia i vi s an ton ca chnh h trong cc hot ng gii tr, nhng
ch l gii hn ch khng thay th hn trch nhim ca nh khai thc. Cng gi l acceptance of risk legislation.

In - plant agency (c s du lch ni b) C s du lch hoc chi nhnh ca c s du lch c nm trong tr s ca chnh
cng ty y. Nhng c s nh th thng phi tun theo mt tho thun hon li ph s dng tin nghi ca cng ty.
Inside selling (s bn cho khch ni b) Chin lc tm cch bn hng v dch v cho nhng ngi hin l khch
hng qua cng hin no ca mt doanh nghip. V d, khch ca mt khch sn c th c mi s dng ca hng ct
tc ca khch sn; mt khch ca nh hng c th c mi s dng ru vang km theo ba n. Cng c gi l in
house selling.
Invisible exports/import (Xut nhp khu v hnh): S tin m cc cng dn ca mt nc no chi tiu khi du lch
n mt nc khc, hoc s tin m khch ngoi quc chi tiu ti mt min, mt nc no .

J_________
Jet lag (hin tng mt mi v thay i mi gi sau khi i my bay): Tnh trng sinh l xy ra
do s gy v "ng h sinh hc" ca mt ngi; s thay i ca nhp sinh hc do chuyn du
hnh xa qua nhng khu vc c mi gi khc nhau, dn n cc triu chng mt mi, mt ng
v c st nh...

Joint promotion (ng qung co, qung co chung, lin kt): S tho thun gia hai hay
nhiu php nhn trc nay vn ring bit nhau, nhm chia s ph tn v ch trn phng tin
qung co truyn thng no . Cc php nhn ny c th thuc khu vc cng hay t trong nn
kinh t nh mt khch sn v mt nh hng, nhiu t im khu vc, mt nh sn xut qun o
v mt khu du lch. S tho thun gia hai hay nhiu php nhn trc nay vn ring bit nhau,
nhm chia s ph tn v ch trn phng tin qung co truyn thng no . Cc php nhn
ny c th thuc khu vc cng hay t trong nn kinh t nh mt khch sn v mt nh hng,
nhiu t im khu vc, mt nh sn xut qun o v mt khu du lch.

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Tour Guide: Kleivin Nghiem (^@^) Chc cc bn lun vui!

Joiner (khch i chung): Ngi i cng vi ngi khc n cng mt ni.

Joint veture (s lin doanh): N lc hp tc chnh thc bao gm hai hay nhiu th nhn, cng ty hoc php nhn no ,
nhm mc ch thc hin d n no vn c th qu ln hay khng thch hp nu tng ngi trong s h hnh ng
ring r. V d, s phi hp gia t nhn v nh nc trong vic trin khai mt khu ngh mt chng hn.
Junior suite (cn h nh): Phng khch sn rng, c ch lm vic, ni ng v ni tip khch c ngn ring bng vch
ngn.
Jitney (Xe khch bnh dn, xe th): Thng l xe t, do ch t li, chy theo l trnh t do. Hnh khch c n ti bt
c u trn ng, tr tin cc v chia x ch ngi nh kiu xe bus.
Job sharing (S chia chung phn vic): S thu xp hai ngi cng m trch mt chc vic ton thi gian. Lng v
cc li ch thng c chia theo t l tu theo s thi gian m mi ngi lm trong cng vic.

L_________
Latitude (v ): Khong cch gc, bc hoc nam tnh t xch o, c tnh bng , pht, giy. Mt pht v tng
ng vi mt hi l.

Living history attraction (sc thu ht lch s sng ng): S ti to c nghin cu k

lng v mt thi i lch s c bit no , c xy dng li vi nhng an ton v v sinh
hin i. c th gm c nhng th th cng "c thm quyn" v cc sinh hot ho nhp ca
du khch. S ti to c nghin cu k lng v mt thi i lch s c bit no , c xy
dng li vi nhng an ton v v sinh hin i. c th gm c nhng th th cng "c thm
quyn" v cc sinh hot ho nhp ca du khch.

Load factor (c s ti): T l phn trm lng ti bn c trn tng s lng ti sn c

bn. Nu c 80 khch tr tin trn mt my bay c 100 ch, c ti s l 80%.
c s ti ho vn (break-even passenger load factor) l s lng khch thc i cn thit
t c doanh s thu b p cho chi ph hot ng.
c s ti khch sinh li (revernue passenger load factor) l t l lng ch bn ra t c
doanh s thu va mc chi ph v c li. T l phn trm lng ti bn c trn tng s
lng ti sn c bn. Nu c 80 khch tr tin trn mt my bay c 100 ch, c ti s l
80%.

Low season (ma thp im/ m): Thi gian trong nm ti khu im du lch hoc mt
hng l hnh khi lng khch v sut gi t thp nht.): Thi gian trong nm ti khu im du
lch hoc mt hng l hnh khi lng khch v sut gi t thp nht.

Lounge (phng i/ quy gii kht): Ch dnh ngi, cho php ni chuyn i mt vi
khch khc; cng c dng ch ch phc v ru v gii tr tng i nh, thuc c s c
lp hay mt phn ca khch sn hoc nh hng.

M_________
Manual (s tay): Sch dnh tham kho, trong du lch, n cha ng cc thi biu, thu quan,
sut gi chi tit hoc cc dch v m cc nh hng, khch sn, hng chuyn ch, hng l hnh
hoc nh cung ng dch v no cung cp. Sch dnh tham kho, trong du lch, n cha ng
cc thi biu, thu quan, sut gi chi tit hoc cc dch v m cc nh hng, khch sn, hng
chuyn ch, hng l hnh hoc nh cung ng dch v no cung cp.

Media event (l hi ln): Hot ng c hoch nh nhm gy s thu ht bo ch, pht

thanh, truyn hnh v cc phng tin truyn thng khc, v nh khai trng ln, lin hoan du
lch ln... Hot ng c hoch nh nhm gy s thu ht bo ch, pht thanh, truyn hnh v
cc phng tin truyn thng khc, v nh khai trng ln, lin hoan du lch ln...
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Tour Guide: Kleivin Nghiem (^@^) Chc cc bn lun vui!

Meridian (kinh tuyn): Vng trn ln i qua cc im cc, thng vi trc v vung gc vi
ng xch o ca tri t. Vng trn ln i qua cc im cc, thng vi trc v vung gc vi
ng xch o ca tri t.

Malaria (Bnh st rt): Bnh do k sinh trng gy ra, do mt loi mui c tn l Anophen truyn cho con ngi, c
bit hay gp vng rng ni.
Master plan (k hoch ch o): Mt phn ca tin trnh hoch nh, qua nhng trng hung tng lai c ng
, hoc cc c s phng tin c hon thnh tng bc. Nhu cu tng lai theo d kin hay theo mong i c gn
vi mt chng trnh tng giai on, v nhng thay i php l, t nhin v x hi vn phi c hin thc ho.
Mass display (S trng by tp trung): Vic cc doanh nghip ging nhau hay kinh doanh cng mt lai sn phm,
dch v cng t li mt khu vc ng o, nh vy lm tng s s hp dn ca khu, cung cp cng mt ch (thc
phm, qu lu nim...) v lm tng lng khch lui ti (Vit Nam thng gi l Bun c bn, bn c phng).
Minibus (Xe Bus mini): Dch v ch khch bng xe bus loi nh, s dng cc trm dng ca xe bus thng thng, thng
c trong mt thnh ph hoc khu du lch.

N_________
Natural areas (nhng vng thin nhin): Nhng ni c cnh p t nhin do cy c hay hnh th a l to ra v khng
b khai thc v mc tiu thng mi.
Nature center (trung tm thin nhin): Khu vc a l c khoanh vng thnh t im thin nhin hay lch s nh
mt ngun nghin cu cho du khch. Cc chuyn i du ngon ngoi tri, hi hp, din thuyt, tn b c hng dn v
trin lm l b phn thuc nhng dch v ca trung tm.
Nautical mile (hi l): n v dng o lng khong cch trn bin v trn khng, tng ng vi mt pht v ,
khong 6076 feet (gn 1852 mt).
News release (s pht tn, ng tin): S thng tin v mt chng trnh du lch sp ti, thnh tch ca nhn vin ng
trn bo ch v cc phng tin thng tin i chng vi mc ch c nhiu ngi bit n. Cng gi l press release.

Night club (hp m): C s cung cp s gii tr v thu ht ch yu bng trnh din sn khu
chuyn nghip. Khch hng chi tr cho dch v ny bng mt l ph trn gi (cover charge), hay
nh mt bui hp mt phi tr tin ru, thc n hay ung.

O_________
Off-line (hot ng ngoi/khng theo tuyn): Bt k phng tin vn chuyn hoc hot ng vn chuyn no hot
ng khc vi tuyn du lch c cp php ca hng .
Omiyage: Tc l ca ngi Nht i hi ngi i du lch khi tr v nh phi c qu cho bn b, h hng; nhiu nc
khc cng c tc l ny.
Open jaw (vng h): Chuyn i hoc v kh hi, nhng chuyn v khi hnh t ni khng phi l im n ca chuyn
n; mt chuyn i t H Ni n Bc Kinh c chuyn kh hi t Qung Chu v H Ni l mt open jaw.
Oversale (s bn qu kh nng): Vic bn ra s v hay chp nhn s ng k gi phng nhiu hn s ch c thc.
iu ny i khi c dng b tr cho s khch hu ch theo d kin.
Oversupply (s cung vt cu): Hu qu ca s sn xut d tha hoc do s gim st nhu cu; s c qu nhiu mt sn
phm hay dch v so vi nhu cu hin ti.

P_________
Perishable (d hng): i vi cc doanh nghip du lch, sn phm l d hng khi s doanh thu b mt vnh vin v s
ch ngi hoc phng khng bn c.
Pit stop (tm ngng x hi): Ting lng ch vic ngng li trong chc lt ca mt chuyn i bng xe hi hay xe bus,
i v sinh.
7
Tour Guide: Kleivin Nghiem (^@^) Chc cc bn lun vui!

R_________
Rebate (s bt/ gim gi): Vic tnh gi thp hn gi nim yt kt qu l ngi no c li to nn s thu ht
bn hay mua; khng c tha nhn mt cch cng khai, nhng c p dung ph bin nh l s chit khu.
Receiving country (nc nhn) :
1. Nc c nhiu du khch ngoi quc hn so vi s lng ngi trong nc i du lch ti ch.
2.T cng ch mt nc tip nhn lng du khch n nhiu hn mc ngi trong nc i du lch ra nc ngoi.
Reception
1. (s tip i) S quy t ngi, thng gii hn trong mt nhm c mi mng mt dp ln hay nh no , nh
mt m ci, bui khai mc trin lm ngh thut hay hot ng ca nhm du lch chng han
2. (dch v tip n) Trong du lch, t ny ng ngha vi t front desk
Receptive services (dch v tip n): T ch chung loi hoat ng cn thit dnh cho nhng du khch mi n, bao
gm cc cuc cho n sn bay,lo liu chuyn xe, cc cuc i tham quan, dch v phin dch v cc iu tng t.
Recipe (cch nu)
1.Cng thc chi tit ch r nguyn liu, t l, trnh t kt hp v phng php sa son lm thnh mt mn n. Mt
standerdized recipe (cch nu lp chun) l kt qu ca s phn tch chi tit ton b qu trnh m cc nguyn liu ti
bin thnh mn n hn hoi sn sng mang ra n c.
2. N c ghi ln trn th hay phng tin no cho mt ngi tng i t kinh nghim hay t c hun luyn
cng c th nu thnh mt mn n kh d chp nhn c mt cch ng nht.
Reconfirmation (s ti xc nhn)
1.ng tc buc ngi no tha nhn nh s dng mt ch ng k gi trc. 2.Mt hnh khch hng khng
quc t c yu cu xc nhn mt ch ng k trc cho nhng chuyn sau, khi mt cuc dng ngh vt qu thi
hn quy nh no , hoc ch c th c bn li mt cch hp php.
3.Khch sn v hu ht nhng c s dch v du lch khc u ngh vic ti xc nhn,. c bit l khi s ng k gi
ch lc ban u c thc hin tt p ri.
Recreation (s gii tr/ tiu khin): Cc hot ng a dng c t do la chn, ngoi tr nhng hat ng gn lin vi
cng vic.
1.Commerical recreation (gii tr thng mi): L vic cung ng phng tin cho mt hat ng tiu khin vi mc
ch thu mt khon li
2. Public recreation (gii tr cng cng): L vic cung cp cng nhng phng tin nh vy, nhng c ti tr v
thng c mt c quan cng quyn qun tr.

S_________
Soft copy (bn mm): Ch nhng thng tin hin th qua mn hnh my tnh.