Solution Manager Manual

Solution Manager Manual

PIL: IT-SAP
IT TEAM

Created By: Rahul Kharat Page 1

 Solution Manager Manual

Table of contents

1.1 Creating Ticket/Support

Support message in production server..................
server...................3

1.2 Posting data in Ticket/Support message

4

1.3 How to view/edit the ticket in Solution Manager Server

.....5

1.3.1 How to view/edit the ticket in Solution Manager Server

erver6

1.3.2 How to view/edit the ticket in Solution Manager Server

erver7

1.3.3 How to view/edit the ticket in Solution Manager Server

erver8

1.3.4 How to view/edit the ticket in Solution Manager Server

erver9

Created By: Rahul Kharat Page 2

 Solution Manager Manual

1.1 Creating Ticket/Support message in production server

Title: To create Ticket/Support message.

Steps:

Click on help in SAP main user menu.

Click on Create Support Message.

Created By: Rahul Kharat Page 3

 Solution Manager Manual

1.2 Posting
g data in Ticket/Support message.

Title: How to post data in Ticket/Support message.

Steps:
Click on component and select your respective module.
Write the short text in the next field below component.
Assign priority
prio to your ticket.
Write the matter of ticket/support message.
Click on to send the ticket.
After sending the ticket system will generate a number.
Note that number.

Created By: Rahul Kharat Page 4

 Solution Manager Manual

1.3 How to view/edit the ticket in Solution Manager

anager Server
Title: To view/edit the ticket in solution manager.

Steps:
Log in your Solution Manager server.
Double click on CRM_DNO_MONITOR or write the same t-code
t
in the command field.

Created By: Rahul Kharat Page 5

 Solution Manager Manual

1.3.1 How to view/edit the ticket in Solution Manager Server

Tile: To view/edit the ticket in solution manager.

Steps:
Select all (encircled area in the above screen).
Click on (execute).

Created By: Rahul Kharat Page 6

 Solution Manager Manual

1.3.2 How to view/edit the ticket in Solution Manager Server

Title: To view/edit the ticket in solution manager.

Steps:
View your respective ticket number (encircled
encircled area) under
column.
Double click the respective ticket number.

Created By: Rahul Kharat Page 7

 Solution Manager Manual

1.3.3 How to view/edit the ticket in Solution Manager Server

Title: To view/edit the ticket in solution manager.

manager

Steps:
Click on change to edit your ticket.
Assign
ign the respective references given
iven below as example.

After assigning references

ref click on transaction data

Created By: Rahul Kharat Page 8

 Solution Manager Manual

1.3.4 How to view/edit the ticket in Solution Manager Server

Title: To view/edit the ticket in solution manager.

manager

Steps:
Under Transaction data click on
Click on to import/attach your document (scanned
scanned).
Click on to save your ticket.
Your ticket has been successfully saved in the system for further
process.

Created By: Rahul Kharat Page 9