About this FAQ

Created Mar 19, 2012

Updated Oct 31, 2013
Article #2643

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Product Support FAQs

This information pertains to LabQuest 2.

If you have an original LabQuest, see Original LabQuest Troubleshooting and FAQs (Full List)
To set up email data with a Gmail account, your LabQuest 2 needs to be connected to a wireless
network with internet access.
NOTE: For the LabQuest 2 email feature, it is recommended that you set up a dedicated email account
for sending data. In some cases, it may be possible for someone to view a stored password; the device
should NOT be associated with the personal credentials of an instructor or student.
1. Tap the home button on the screen or the physical home button.
2. Tap Connections.
3. Tap the Email gear icon.
4. Turn Email On.
5. Enter the correct information.
a. Server: smtp.gmail.com
b. Port: 587
c. Use TLS: Checked
d. User: Your full email address, including domain
e. Password: Your email password
f. From: Your full email address, including domain
6. Tap Test to test the settings you have entered. If your settings are correct, you should receive a
message to your email address stating that you have successfully configured the mailer on your
LabQuest.
7. Tap OK to save your settings.
TROUBLESHOOTING
Message could not be sent (unspecified error, code 68).
This is likely because your LabQuest 2 is not connected to a wireless network that has internet access.
Please tap on the wireless icon, be sure that the WiFi radio is enabled, and your LabQuest 2 is
connected to a wireless network with internet access.
RELATED:
TIL 2689: When setting up LabQuest 2 for Gmail/Google Apps, I get an error.