Time Utilization
Date Range: 6/18/17 - 6/18/17
MU: 2005 XEROX_AC_iTS_iCHAT_T1_SCHEDULES_ONLY_PASAY_CITY_MU_2005
Date: 6/18/17
Sunday, June 18, 2017
Scheduled Activity Length Percent
* ADDITIONAL HOURS 16:31 1.87%
* INBOUND PHONE 682:21 77.06%
* LONG TERM ABSENCE PROTECTED BY REGULATION 01:00 0.11%
* LUNCH - SIGN OFF 94:00 10.62%
* PAID BREAK 46:15 5.22%
* PLANNED TIME OFF 07:00 0.79%
* SICK 27:00 3.05%
* TARDY 02:54 0.33%
* UNPLANNED MEETING 08:30 0.96%
Total 885:31
Time Utilization 6/18/17 - 6/18/17
MU: 2005 XEROX_AC_iTS_iCHAT_T1_SCHEDULES_ONLY_PASAY_CITY_MU_2005
Sunday, June 18, 2017
Total Agents 120
Scheduled Activity Length Percent
* ADDITIONAL HOURS 16:31 1.87%
* INBOUND PHONE 682:21 77.06%
* LONG TERM ABSENCE PROTECTED BY REGULATION 01:00 0.11%
* LUNCH - SIGN OFF 94:00 10.62%
* PAID BREAK 46:15 5.22%
* PLANNED TIME OFF 07:00 0.79%
* SICK 27:00 3.05%
* TARDY 02:54 0.33%
* UNPLANNED MEETING 08:30 0.96%
Total 885:31
Total for 2005 XEROX_AC_iTS_iCHAT_T1_SCHEDULES_ONLY_PASAY_CITY_MU_200
Total Agents 193
Scheduled Activity Length Percent
* ADDITIONAL HOURS 16:31 1.87%
* INBOUND PHONE 682:21 77.06%
* LONG TERM ABSENCE PROTECTED BY REGULATION 01:00 0.11%
* LUNCH - SIGN OFF 94:00 10.62%
* PAID BREAK 46:15 5.22%
* PLANNED TIME OFF 07:00 0.79%
* SICK 27:00 3.05%
* TARDY 02:54 0.33%
* UNPLANNED MEETING 08:30 0.96%
Total 885:31
Report Parameters
Report By: Management Unit
MU: 2005 XEROX_AC_iTS_iCHAT_T1_SCHEDULES_ONLY_PASAY_CITY_MU_2005
Time filter: 0 All Day
Details by Activity
Details by Day
Summary: Daily
Report Data: Schedule
Only include selected exceptions (Meet any condition)
Sort by activity code group: No
Filters:
* ABSENCE PROTECTED BY REGULATION
* ADDITIONAL HOURS
* COACHING
* FLOOR SUPPORT
* HOLIDAY
* INBOUND PHONE
* INBOUND PHONE - VERIFY PHONE STATE
* LONG TERM ABSENCE PROTECTED BY REGULATION
* LONG TERM SICK
* LOST ADDITIONAL HOURS
* LUNCH
* LUNCH - SIGN OFF
* MEETING
* NESTING
* NO CALL NO SHOW
* OPERATIONS APPROVED ABSENCE
* PAID BREAK
* PLANNED TIME OFF
* PROMOTED TIME OFF
* SICK
* SUPERVISOR
* SUSPENDED
* SYSTEM ISSUES
* TARDY
* TERMINATION
* TRAINING
* UNPAID BREAK
* UNPLANNED ABSENCE
* UNPLANNED COACHING
* UNPLANNED FLOOR SUPPORT
* UNPLANNED MEETING
* UNPLANNED OR VOLUNTARY TIME OFF
* UNPLANNED TRAINING
* WFM APPROVED ABSENCE
APPLE OFFLINE
APPLE OUTBOUND
AUX 1: MEETING
AUX 2: TRAINING
AUX 3: OUTBOUND CALL
AUX 4: COACHING
AUX 5: BREAK
AUX 6: OFFLINE
AUX 7: PROJECT
AUX 8: IRC/CHAT/E-MAIL
AUX 9: BACK OFFICE
RECOVERY HOURS
zz_1ST DAY FMLA / LOA
zz_1ST DAY OFMLA
zz_ABSENT - WEATHER RELATED
zz_ABSENT -CALL IN
zz_ABSENT POINTS REMOVED
zz_ADAA
zz_ANNUALIZATION HOURS
zz_APPROVED EARLY RELEASE - REMOVED FROM SOP
STANDARD 09/06/16
zz_APPROVED TIME OFF
zz_ATO 1WL
zz_BC ABSENCE
zz_BEREAVEMENT
zz_BEREAVEMENT 1 WEEK
zz_CLIENT REQUESTED MEETING - BILLABLE TO
CLIENT
zz_CLIENT REQUESTED MEETING - NOT BILLABLE TO
CLIENT
zz_CLIENT SYSTEM DOWNTIME
zz_CONTINUING EDUCATION - BILLABLE TO CLIENT
zz_CONTINUING EDUCATION - NOT BILLABLE TO CLIENT
zz_EXCUSED ABSENCE
zz_FLEX DAY
zz_FMLA / LOA
zz_FRENCH ADDITIONAL HOURS
zz_FRENCH SHIFT / OVERTIME GAP
zz_FRENCH SHIFT / OVERTIME GAP NOT WORKED
zz_HOLIDAY EARLY RELEASE
zz_ILLNESS - LEFT EARLY
zz_ISTANBUL BREAK
zz_JURY DUTY
zz_LEAVE OF ABSENSE (LOA)
zz_LOA 1WL
zz_LUNCH EXTENDED
zz_MEDICAL BREAK
zz_MENTORING
zz_MILITARY DUTY
zz_MISSING IN ACTION (MIA)
zz_NESTING
zz_NO CALL / NO SHOW
zz_OFMLA
zz_PENDING OFMLA
zz_PERSONAL TIME OFF
zz_PERSONAL TIME OFF - 1WL
zz_PRE-SHIFT
zz_PUBLIC SERVICES
zz_RECOVERY HOURS - REMOVED FROM SOP
STANDARD 09/06/16
zz_RECOVERY TIME
zz_ROUND TABLE / FOCUS GROUP
zz_SHIFT / OVERTIME GAP
zz_SHIFT / OVERTIME GAP NOT WORKED
zz_SHIFT / OVERTIME REDUCED HOURS
zz_SPECIAL LEAVE - REMOVED FROM SOP STANDARD
09/06/16
zz_SUSPENSION
zz_TARDY \ LATE
zz_TERMINATION FINAL
zz_TERMINATION PENDING
zz_UNION PROJECT
zz_UNPAID BREAKS
zz_VOLUNTARY TIME OFF NOC APPROVED
zz_VOLUNTARY TIME OFF NOC UNAPPROVED
zz_XEROX ETHICS TRAINING
New page after each agent: No
Sort: Agent Name Asc
Generation Date: 6/19/17 1:05 AM
NICE IEX Workforce Management
ASUNCION, KIMBERLY ANNE (ACTIVE) 6/19/17 1:05 AM Page 5 of 5
