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Assert Yourself

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Assertiveness at Work: A Practical Guide to Handling Awkward Situations 3rd ed

Ken Back, Kate Back

New York: McGraw-Hill Education, 2005
224pp ISBN: 978007714280
Aimed at managers, this popular guide offers advice on developing an assertive approach at work while
minimising conflict. It includes exercises to aid learning and new chapters on negotiating, dealing with bosses,
and assertiveness during times of change.

The Assertiveness Workbook

Randy J. Paterson
Oakland, California: New Harbinger Publications, 2001
200pp ISBN: 9781572242098
This book encourages us to express our ideas and stand up for ourselves, both at work and in our personal
relationships. Step-by-step guidance uses cognitive-behavioural techniques to improve communication skills,
and case studies show how these skills have been used successfully.

When I Say No, I Feel Guilty

Manuel J. Smith
New York: Bantam, 1985
352pp ISBN 9780553263909
This best-selling book offers a range of strategies to help people feel comfortable asserting their needs at work
and at home. It also offers advice on how to combat manipulation and emotional game-playing by other
people.

The Nonverbal Advantage: Secrets and Science of Body Language at Work

Carol Kinsey Goman

San Francisco, California: Berrett-Koehler
202pp ISBN: 9781576754924
This book shows how to accurately decode the body language of others and how to use your own body
language in the workplace to help build trust and credibility with customers, colleagues and clients.

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