Farouq Khader

farouq001@gmail.com

Expertise:
Extensive work experience in International Non-Profit, Humanitarian and
UN Organizations
NGOs/ partners/ donors/ stakeholders negotiation and relation
Strong professional experience in Medical technology and public health
in emergencies and humanitarian settings
Programme management and development
Programme implementation, operation, monitoring and evaluation
Policy, rules, regulations, requirements, procedures implementation and
development
Full ability to represent the organization at all levels
Financial Control / financial reports/ budgets and development
Collaborative/ productive relationships building and maintenance
Education/ TVET/ training/ learning / planning/ facilitating/ counselling and
developing
Staff management, supervision and development
Programme/ system research/ analysis/ statistics and documentation
Time/ priorities / deadlines and management
Conflict resolution/ problem solving and emergency responding
Team leader, builder and player
Client Care, support, service and relation
Computer/ ICT programs/ applications and Microsoft Office (Word, Excel,
PowerPoint and outlook),
Fluent in Arabic and English (Speaking, reading and writing)

Work Experience:

Project Manager Freelance 2010- Present

Accomplishment: A client consulted me to establish his Medical Centre,

I provided him with a comprehensive solution package including training/ EMR
(Electronic Medical Records) vender selection/ requirement, and managed the
project from start to end, The Medical Centre was opened on time

Coordinate between stakeholders, contractors, vendors, partners by regular

meeting to ensure achievement of goals, quality, and deadlines
Develop and maintain productive working relationships with all partners
Assess client's needs, develop agreed solutions, and implement new systems
Plan tasks schedules, timetables and resources/ supplies/ materials needed
Farouq Khader Page - 2 -

Monitor and evaluate progress, ensure quality, prepare documentation and

present progress reports
Analyze, define project, IT requirements/ supplies and provide advice
Solve problems and implement agreed risk/ change management with the
recommendation of supporting activities
Research, analyze and recommend solutions, requirements and provide expert
advice
Assess client's training needs, and design training programmes
Organize and conduct training to customers/ users/ clients as required
Install network cables/ peripherals, patch, test, and troubleshoot software and
hardware
Assemble, configure and maintain hardware and peripherals
Design, test, install and monitor new systems
Administrate contracts and control budget
Travel to clients sites

IT Consultant Edmonton Multicultural Society 2006 2010

Accomplishment:
Participated in meeting and conferences with Government Authorities, MP
Members, Police/ RCMP Departments that helped in solving communities issues

Planned tasks schedules, timetables and the resources needed, monitored and
evaluated progress, ensured quality, prepared documentation and presented
progress reports
Planned/ managed the administration/ maintenance of computer stations/
supplies/ materials/ software for organization training and learning programs and
provided expert advice and consultation
Communicated/ Coordinated with Government Departments, Community
Societies, Donors and Non-Profit Organizations,
Developed and maintained productive working relationships with all partners
Interacted with internal clients on all levels to help resolve issues and provided
solutions
Organized and conducted training to users/ clients as required
Installed software and network cables/ peripherals, patched, and tested
connections
Performed troubleshooting, systems backups, archiving, and disaster recovery
and provided expert support and solution
Assembled, configured and maintained hardware and peripherals
Analyzed, defined IT requirements (software, hardware, network), and provided
advice on the use of IT
Managed user accounts and permissions
Designed, tested, installed and monitored new systems
Coordinated with stakeholders, management, partners, contractors, vendors, by
regular meeting to ensure achievement of goals and deadlines
Farouq Khader Page - 3 -

Travelled to clients sites

IT Department Manager MASI-Applied Science Institute (Medical Institute)

ACCOMPLISHMENTS: Developed training programmes which resulted in an

increase by 300% in the college client base at MASI

Managed the IT department/ projects from planning to completion to ensure

projects met established business objectives and standards of technical quality
Planned, organized, directed, controlled and evaluated operations of systems,
projects, and programs
Developed and implemented policies/ procedures for the IT department/
systems, projects, and programs operations
Managed, recruited, and monitored staff performance, training, development,
and evaluation
Planned for the training requirements/ supplies and material needed annually
Lead and facilitated business/ technical workshops
Assessed individuals training needs and developed training plans
Delivered teaching/ training to students / clients
Developed curriculums, syllabuses and training materials
Designed training programmes, courses, workshops and seminars
Controlled budget and expenditures of projects and department
Coordinated with team/ vendors during the implementation of different interface
project
Investigated market needs and possibilities
Developed and maintained productive working relationships with all partners

Systems Analyst United Nations (UNRWA)

Accomplishment:
1- Designed and implemented 8 computer labs at educational institutions of the
United Nations located in 5 Countries
2- Developed the Education Management Information System (EMIS). The system
provided communication with Educational bodies and schools of the United
Nations in 5 countries
3- Wrote the user manual of the Education Management Information System
(EMIS)

Collected information to analyze and evaluated existing and proposed systems

Researched, planed, installed, configured, maintained and upgraded operating
systems, hardware and software
Conducted technical research on system upgrades to determine feasibility,
cost, time required, and compatibility with current system
Farouq Khader Page - 4 -

Prepared detailed flow charts and diagrams outlining systems capabilities and
processes
Troubleshoot and resolved hardware, software, and connectivity problems,
including user access and component configuration
Recorded and maintained hardware and software inventories, site and server
licensing, and user access and security
Planned, designed training programmes
Delivered training to clients and users as required
Worked as a team member with other technical staff, such as networking to
ensure connectivity and compatibility between systems.
Wrote and maintained system documentation
Documented system problems and resolutions for future reference

Education
Masters Degree in Computer Science 2002
Bachelors Degree in Computer Science and Information Systems 1998

Training
Certificate CCNA - Cisco Systems Networking Academy
Certificate - International Computer Driving License (ICDL)
Certificate First Aid