MEMORANDUM

To : Mr. James Knox, Marketing Manager Date: April 20, 2017

From : Tua Mangihut, Sales Supervisor
Subject : Finding in The Research

There are problem from one of our customers that want to buy our product due to the price
error advertised in newspaper.

It happened today, 20 April, the customer come the office to buy the product that he have
seen in newspaper. I realized that the price was written wrongly. So I immediately explain
about the error to the customer and tell the correct price to him.

This problem was caused by the price error that advertised in todays morning newspaper.
The following data are about the product and the error:

1. Product : Electric stove

2. Type : DX 304
3. The sale price of product: Rp. 996.000,-
4. The newspaper ads price: Rp. 969.000,-
5. Sold : None
6. Loss : None

Then, I advertised the correct price and will be in the afternoon newspaper.

Tua Mangihut

Hanika Dora Siahaan

Henitaria Tarigan
AB-4B