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AAAE DELIVERS FOR AIRPORT EXECUTIVES
M A G A Z I N E
www.airportmagazine.net | February/March 2017
TECHNOLOGY
IN AIRPORT
INFR ASTRUC TURE
THE NEXT YEARS

c W
hen The President Comes
To Visit Your Airport
c L
AX Champions Guest
Experience Culture Change,
One Bite At A Time
c F
AA Runway Incursion
Mitigation Update
201845_AAAE_Airport_FebMar.indd 1 3/7/17 7:29 AM

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means taking the right approach.
From design through construction, keeping your projects on course starts before takeoff
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efficiently and effectively at burnsmcd.com/LandingSuccess.
Offices Worldwide
2016 AVIATION SPECIAL REPORT 1

EDITORSCORNER
M A G A Z I N E
Volume 29/Number 1 | February/March 2017
I
n this issue, we are pleased to present articles that:
highlight new technology that airports can expect to see EDITOR AND PUBLISHER
BARBARA COOK
within the next five years; offer an industry outlook for barbara.cook@aaae.org
2017 by members of Airport Magazines Editorial Advisory A S S O C I AT E E D I T O R

HOLLY ACKERMAN
Board; provide an insiders look at how an airport copes
ART DIRECTION
with a presidential visit; detail Los Angeles Internationals ELLIPSE DESIGN, A DIVISION OF HBP
customer experience strategy; describe FAAs runway S TA F F P H O T O G R A P H E R

BETH ARRITT
incursion mitigation program; and more. ADVERTISING AND SALES
Our popular Conversation with the CEO in this issue aaaemarketingteam@aaae.org
EDITORIAL OFFICE
features Brian Ryks, A.A.E., executive director of Minneapolis- The Barclay Building
St. Paul International. 601 Madison Street
Alexandria, VA 22314
We welcome Bret Pilney, vice president-aviation,Burns & 703-824-0500, Ext. 133
Fax: 703-820-1395
McDonnell, as a new member of Airport Magazines Editorial Internet Address: www.airportmagazine.net
Send editorial materials/press releases to:
Advisory Board. We will be utilizing Brets knowledge, magazine@aaae.org
along with that of the other members of the advisory board, Airport Magazine is published bimonthly
to continue to bring our readers the information that makes by the AAAE Service Corporation Inc.,
a wholly owned subsidiary of the American
Airport Magazine their first choice in aviation publications. Association of Airport Executives, and the
Airport Research and Development Foundation.
Subscription price for AAAE members is included
Advertisers in this issue are:: in the annual dues. U.S. subscription rate to
non-members is $50 for one year. International rate
for non-members is $100. Single copy price is $12.
Arora Engineers Burns & McDonnell Copyright 2017 by AAAE. All rights reserved.
Bret Pilney Statements of fact and opinion are the
Delta Airport Consultants Kimley-Horn and Associates responsibility of the authors and do not
necessarily reflect the views of AAAE
Landrum & Brown Michael Baker International or any of its members or officers.
Oshkosh Corp. Ricondo & Associates POSTMASTER
RS&H Yardi Systems Send address changes to:
Airport Magazine
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When you see their representatives at meetings or trade Alexandria, VA 22314
shows, please thank them for supporting Airport Magazine.

As always, I want to remind you that Airport Magazine is
available online at www.airportmagazine.net and via our app.
And, if you havent sent me an out-of-the-box idea in the
hope of winning $100, this is your chance. Just send me
an email at barbara.cook@aaae.org and tell me an idea
your airport has adopted that demonstrates non-traditional
thinking. It doesnt have to be a revenue generator, just a plan
that may have seemed odd at first, but turned out to be a AAAE Foundation
www.aaae.org/foundation
benefit for your airport. If your idea is selected for publication,
you win $100!
Sincerely,
Barbara Cook
The Airport Magazine
2017 Media Kit
AIRPORTMAGAZINE.NET | FEBRUARY/MARCH 2017 | 1

12 20 24
Features Coming In
12 Technology in Airport Infrastructure The Next Five Years
Manik Arora
16 Looking Back at 2016 and Ahead to 2017 M A G A Z I N E
20 When the President Comes to Visit Your Airport
Ann Crook, A.A.E.
24 LAX Champions Guest Experience Culture, One Bite at a Time APRIL/MAY
Barbara Yamamoto Annual Conference
28 A Conversation with the CEO
JUNE/JULY
Brian D. Ryks, A.A.E., Executive Director, Minneapolis-St. Paul
International Airport Concessions and
32 A New Safety Initiative: FAAs Runway Incursion Mitigation Program Non-aeronautical Revenue
Steven Debban
36 Drones: Where We Are and Where We Are Going
Justin Towles
Departments
1 Editors Corner
4 Upfront
34 Sustainability
38 Out-Of-The-Box Idea
39 News Briefs
40 FBR
41 Retail Briefs
43 Advertisers Index
44 Airport Billboard
AAAE BOARD OF DIRECTORS JEFFREY A. MULDER, A.A.E., Fort Meyers, Florida MARIO C. DIAZ, Houston, Texas
EDITORIAL ADVISORY BOARD CARL D. NEWMAN, A.A.E., Jackson, Mississippi KEVIN A. DILLON, A.A.E., Windsor Locks, Connecticut
CHAIR
CARL D. NEWMAN, A.A.E., Jackson, Mississippi JEANNE M. OLIVIER, A.A.E., ACE, New York, New York TIMOTHY M. DOLL, A.A.E., Eugene, Oregon
AIRPORT MEMBERS JUDITH W. OLMSTEAD, A.A.E., Myrtle Beach, South Carolina SEAN DONOHUE, Dallas, Texas
FIRST VICE CHAIR MICHAEL J. OLSON, A.A.E., Grand Island, Nebraska JIM P. ELWOOD, A.A.E., Jackson, Wyoming
WILLIAM G. BARKHAUER, A.A.E., Morristown, New Jersey
SCOTT A. BROCKMAN, A.A.E., Memphis,Tennessee JOHN E. PARROTT, A.A.E., Anchorage, Alaska DEBORAH FLINT, Los Angeles, California
MICHAEL CHEYNE, A.A.E., Atlanta, Georgia
SECOND VICE CHAIR WAYNE S. PENNELL, A.A.E., Baltimore, Maryland PETER L. HIGGINS, A.A.E., Salt Lake City, Utah
TIMOTHY M. DOLL, A.A.E., Eugene, Oregon
JEANNE M. OLIVIER, A.A.E., ACE, New York, New York MARK SAPP, Orlando, Florida GARY L. JOHNSON, C.M., Stillwater, Oklahoma
MARK E. GALE, A.A.E., Fort Lauderdale, Florida ALVIN L. STUART, A.A.E., Salt Lake City, Utah KELLY L. JOHNSON, A.A.E., Bentonville, Arkansas
SECRETARY/TREASURER
ERIN M. ODONNELL, Chicago, Illinois EDELANA C. VAN MARTER, A.A.E., Houston, Texas PHILLIP E. JOHNSON, A.A.E., Grand Rapids, Michigan
TODD L. MCNAMEE, A.A.E., Camarillo, California
TODD L. MCNAMEE, A.A.E., Camarillo, California GREGORY B. KELLY, A.A.E., Savannah, Georgia
SECOND PAST CHAIR CHAPTER PRESIDENTS CHAD R. MAKOVSKY, C.M., ACE, Phoenix, Arizona
TORRANCE A. RICHARDSON, A.A.E., Columbus, Ohio
RANDALL D. BERG, A.A.E., Seattle, Washington GARY P. MASCARO, C.M., Scottsdale, Arizona
ROBERT P. OLISLAGERS, A.A.E., Englewood, Colorado RICHARD CRIDER, A.A.E., San Antonio, Texas
FIRST PAST CHAIR RONALD F. MATHIEU, C.M., Little Rock, Arkansas
ALFRED POLLARD, A.A.E., Baltimore, Maryland GREGORY B. KELLY, A.A.E., Savannah, Georgia
JEFFREY A. MULDER, A.A.E., Fort Meyers, Florida ERIN M. O'DONNELL, Chicago, Illinois
PETER L. HIGGINS, A.A.E., Salt Lake City, Utah
MARK D. VANLOH, A.A.E., Tulsa, Oklahoma ROBERT P. OLISLAGERS, A.A.E., Englewood, Colorado
GARY P. MASCARO, C.M., Scottsdale, Arizona
BOARD MEMBERS MARC M. SETHNA, A.A.E., Columbus, Ohio ALFRED POLLARD, A.A.E., Baltimore, Maryland
C O R P O R AT E M E M B E R S JAMES G. WALSH, A.A.E., Baltimore, Maryland TORRANCE A. RICHARDSON, A.A.E., Columbus, Ohio
RANDALL D. BERG, A.A.E., Seattle, Washington
DAN VISCARDI, RS&H DANETTE M. BEWLEY, A.A.E., Tucson, Arizona ELAINE ROBERTS, A.A.E., Columbus, Ohio
COURTNEY BEAMON, DELTA AIRPORT CONSULTANTS SCOTT A. BROCKMAN, A.A.E., Memphis, Tennessee POLICY REVIEW COMMITTEE MARC M. SETHNA, A.A.E., Columbus, Ohio
KELLY L. CAMPBELL, A.A.E., Lubbock, Texas RICKY D. SMITH, Baltimore, Maryland
BRET A. PILNEY, BURNS & MCDONNELL IFTIKHAR AHMAD, Warwick, Rhode Island
JOHN K. DUVAL, A.A.E., ACE, Los Angeles, California WALTER B. STRONG JR., A.A.E., Norman, Oklahoma
RAMON RICONDO, RICONDO & ASSOCIATES INC. BONNIE A. ALLIN, A.A.E., Tucson, Arizona
TIMOTHY J. EDWARDS, A.A.E., Middletown, Pennsylvania MARK D. VANLOH, A.A.E., Tulsa, Oklahoma
WILLIAM G. BARKHAUER, A.A.E., Morristown, New Jersey
MARK SAPP, AIRIT, an Amadeus company SARA A. FREESE, A.A.E., Minneapolis, Minnesota ROSEMARY A. VASSILIADIS, Las Vegas, Nevada
JAMES E. BENNETT, A.A.E., Phoenix, Arizona
MARK E. GALE, A.A.E., Dania Beach, Florida JAMES G. WALSH, A.A.E., Baltimore, Maryland
THOMAS L. BOSCO, New York, New York
BRUCE J. GOETZ, A.A.E., ACE, Denver, Colorado ROBERT R. WIGINGTON, Nashville, Tennessee
THELLA F. BOWENS, San Diego, California
JEFFREY C. GRAY, A.A.E., Fort Myers, Florida MARK P. BREWER, A.A.E., Manchester, New Hampshire
DON V. GREEN JR., A.A.E., Abilene, Texas PHILLIP N. BROWN, A.A.E., Orlando, Florida PRESIDENT AND CEO
SCOTT D. HINDERMAN, A.A.E., Fort Wayne, Indiana ROCHELLE L. CAMERON, Philadelphia, Pennsylvania TODD HAUPTLI, Alexandria, Virginia
REBECCA L. HUPP, A.A.E., Boise, Idaho BRUCE E. CARTER, A.A.E., Moline, Illinois
SCOTT C. MALTA, A.A.E., Atwater, California RICHARD CRIDER, A.A.E., San Antonio, Texas
TODD L. MCNAMEE, A.A.E., Camarillo, California ALFONSO DENSON, A.A.E., Birmingham, Alabama
2 | AIRPORTMAGAZINE.NET | FEBRUARY/MARCH 2017

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FRONT The White House announcement
highlighted Newmans extensive
background, which includes serving
the cap on PFCs to allow airports
to finance a greater share of capital
project with local funds instead of
as general manager of Houston Bush scarce federal resources; continued
AAAE Chair Carl Newman Intercontinental and as deputy federal support for AIP; continued
Named To National Panel director of Phoenix Sky Harbor. investment in the Essential Air
AAAE Chair Service, Small Community Air
Carl Newman, Service and FAA Contract Tower
Senate Democrats Propose $1 programs, which help communities
A.A.E., CEO of
Trillion Infrastructure Package in rural and less populated areas
the Jackson
Municipal Senate Minority Leader Charles of the country; and address the
Airport Schumer (D-N.Y.) and other Senate ongoing pilot shortage an issue
Authority, has Democrats unveiled a proposed $1 that is challenging airport officials
been named a trillion infrastructure package that who are working hard to retain
member of includes $30 billion in additional and attract new commercial air
the National federal spending on airport projects service in small- and medium-sized
Infrastructure Advisory Council. He and airspace improvements. communities.
was appointed by former President According to a summary of the Chao was very focused on the
Obama in early January. Blueprint to Rebuild Americas business of airports and voiced a
The council, which was Infrastructure, the infrastructure keen interest in the major issues
established in October 2001 by package seeks a major increase facing AAAE members, according to
then-President Bush, is tasked with in appropriations for AIP, FAAs Hauptli and Brockman.
advising the president, through facilities and equipment account,
the secretary of DHS, on critical and NextGen implementation
projects. The summary does not DOT Names Members
infrastructure and network security.
specify how the $30 billion would Of Air Service Panel
I am honored that these talented
individuals have decided to serve be divided among those items. DOT announced the 25 members
our country, President Obama said Congressional Republicans are of the new Working Group on
of the selection of Newman and likely to take a different approach Improving Air Service to Small
several other appointees. They to assembling their own potential Communities, which will advise
bring their years of experience infrastructure package, which Congress on current and emerging
and expertise to their roles, and I may or may not include direct priorities, issues and funding needs
know they will serve the American federal spending. related to providing air service to
people well. small communities.
The working group was created
Responding to the appointment, AAAE Leaders Meet With in accordance with the FAA
Newman said, I am honored to be DOT Secretary Chao
appointed by President Obama to Extension, Safety, and Security
AAAE President and CEO Todd Act of 2016 that Congress passed
serve on the National Infrastructure
Hauptli and First Vice Chair Scott in July. The working group is to
Advisory Council, which serves
Brockman, A.A.E., met Feb. 13 consider obstacles to attracting
as an important vehicle to advise
with DOT Secretary Elaine Chao at and maintaining air transportation
the president and the secretary of
her office in Washington,D.C.,to services to and from small
homeland security on the resilience
congratulate the secretary on her communities, and DOT is to issue a
of critical infrastructure, physical
new position and to outline airport report to Congress by July 2017.
assets and cyber networks. I am
industry priorities. AAAE Airline Economics and
humbled to join the ranks of David
In the meeting, Brockman and Air Service Committee members
Bronczek of FedEx Express, former
Hauptli discussed the associations named to the working group are:
New York City Police Commissioner
priorities. These are: approval Doug Kimmel, director, Williamson
Raymond Kelly, and CEOs from a
of a substantial infrastructure County (Illinois) Regional Airport
variety of major corporations on
package that will assist airports to and chairman of the AAAE
this assignment.
accommodate rising demand and Essential Air Service Subcommittee;
upgrade aging facilities; removal of Brian Kinsey, assistant director,

UPFRONT
marketing and business

development, St. Louis-Lambert
International; Timothy Bradshaw,
A.A.E., executive director, Roanoke-
Blacksburg (Virginia) Regional
Airport; and Brian Sprenger, A.A.E.,
director, Bozeman (Montana)
Yellowstone International.
Meanwhile, AAAE continues to
urge lawmakers to take steps to
address the pilot shortage and to
ensure that small- and medium-
sized communities have access to
commercial air service.
Veteran Hill Staffer Joins AAAE

Students at a AAAE annual conference.
AAAE
announces the While its been a tremendous Executive members of AAAE;
addition of honor and privilege to serve in students enrolled in aviation
highly both the House and Senate working programs with a junior class
respected with exceptional leaders who are standing or higher and a minimum
Senate and genuinely focused on enhancing GPA of 3.0; Native American college
House the security of the nation and or university students enrolled in an
appropriations promoting the efficiency of our aviation program with a junior class
committee transportation systems, I am standing or higher and a minimum
staff veteran looking forward to starting a new GPA of 3.0; and female college or
Stephanie Gupta to the associations chapter at AAAE, Gupta said. university undergraduate students
federal affairs department, where I consider the AAAE team the with a junior class standing or
she will serve as senior vice gold standard in Washington, higher or graduate students who are
president, security and facilitation. and Im excited to get the chance enrolled in an aviation program and
Stephanie Gupta is someone I to work with airport leaders to have a GPA of 3.5 or higher.
have admired on Capitol Hill for tackle the significant challenges Since its establishment in 1989,
more than two decades, and we and opportunities that exist with the AAAE Foundation has provided
are extremely fortunate to have her security and the facilitation of nearly $4.25 million in scholarships
joining AAAEs advocacy team at international passengers through to more than 2,700 students,
such a critical time for airports, gateway airports. making the organization one of
AAAE President and CEO Todd the largest supporters of higher
Hauptli said. Her knowledge education assistance in the entire
of public policy issues facing AAAE Issues Call For aviation industry.
the transportation industry, her Scholarship Applications Please share these scholarship
unparalleled understanding of the AAAE offers five types of opportunities with students
inner-workings of both the House scholarships through the you know who are interested in
and the Senate, and her incredible AAAE Foundation to full-time pursuing a career in the aviation
work ethic make this move a huge undergraduate or graduate students industry. To apply for a scholarship,
win for the airport community. We who are attending accredited visit www.aaae.org/foundation. The
are grateful for her public service colleges or universities worldwide. deadline for applications is March
and thrilled that she has agreed Eligible students include 31, 2017. Contact Cindy Gunderson
to put her considerable talent and Accredited Airport Executive at cindy.gunderson@aaae.org or
expertise to work on behalf of the members of AAAE and their 703-575-2479 with any questions
nations airports. We welcome her to spouses or children; students about the application process.
the AAAE team. sponsored by Accredited Airport

UPFRONT
Passengers Report Better

Airport Experiences
Despite an increased number
of persons moving through
U.S. airports, passengers report
improved satisfaction with their
airport experiences, according to
the latest J.D. Power North America
Airport Satisfaction Study,
Portland (Oregon) International
ranked highest in passenger
satisfaction among large airports
for the second consecutive year,
according to the survey. Tampa
International ranked second and
Las Vegas McCarran International
ranked third.
Indianapolis International ranked
highest among medium airports.
Louisville Celebrates the next 12 to 18 months due to Buffalo Niagara International
Terminal Improvements modestly higher fuel and increases ranked second, and Southwest
in labor costs under new union Florida International ranked third.
Louisville Regional Airport
contracts agreed to in 2016 at major
Authority officials in December
airlines, stated Moodys Vice
celebrated the completion of public
President-Senior Credit Officer HAS Expands Checkpoint
space improvements to Louisville Tracking Times
Jonathan Root. A mature domestic
International.
market, a more rational industry The Houston Airport System (HAS)
As part of the $9.5 million
structure and modest exposure said it has expanded its tracking
project, the majority of the
to weaker foreign currencies will capabilities for wait times at
terminals 185,000 square feet of
help U.S. carriers maintain that security checkpoints, now offering
public space was renovated, four
position, he added. travelers near real-time data on
new escalators connecting baggage
claim to ticketing were added, and
improvements to the connector area
between the security checkpoint fly2houston.com
and concourses were made, in
addition to other upgrades.
Moodys Maintains Stable

Outlook On Airlines
Moodys Investors Service is
maintaining its stable outlook
on the global airline industry,
reflecting the companys
expectations of declining but still-
strong operating margins.
U.S. carriers will still have
the industrys highest operating
margins, despite being on track
to drop by about 20 percent over

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UPFRONT
its website for all eight security that, while FAA has improved updating contingency plans remain
locations at Bush Intercontinental the effectiveness of operational incomplete, according to the report.
and William P. Hobby airports. contingency plans for its control FAA has agreed with recommen-
The fly2houston.com website towers, significant work remains. dations in the report to improve
previously lacked data from FAAs air traffic facilities are its ability to respond to ATC
terminals B, C, D and E at Bush not fully prepared to respond disruptions, the IG said.
Intercontinental, but now the effectively to major system
site features information from all disruptions, in part because
Cincinnati/N. Kentucky Airport
terminal facilities and relays data the agency lacks the necessary
from a much more precise digital training for its controllers and the
Termed Vital Asset
collection system, according to the required redundancy, resiliency Cincinnati/Northern Kentucky
HAS announcement. and flexibility for its key air traffic International is a vital asset to the
control infrastructure, the IG regions economy with a $4.4 billion
report said. Many new technologies annual impact on local families,
FAA Faulted On Tower businesses and governments,
and capabilities that can improve
Contingency Plans the continuity of air traffic according to a new report from
DOTs Inspector General (IG) operations will not be available for the University of Cincinnati and
has issued a report concluding years, and FAAs procedures for Northern Kentucky University.
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UPFRONT
This represents a 22 percent

increase compared with the $3.6
billion impact from the previous
study published in 2012, according
to the report.
A vibrant airport that moves
people and goods efficiently is
an important component of the
economic vitality of the region,
said airport CEO Candace
McGraw. This report showcases
our successful efforts over the
last several years to grow cargo
operations, develop land around
the airport, and increase air
service options.
FAA Registers More than

600,000 Drone Owners
FAA said that its web-based
drone registration system during
the past year has registered
more than 616,000 owners and
individual drones.
The agency developed the
automated registration system online application and undergo AAAE Chair Names
in response to a rule requiring a physical examination with Committee Leaders
owners of small unmanned an FAA-designated aviation
medical examiner. Stephanie Jaeger, principal-
aircraft weighing more than 0.55
Beginning May 1, pilots may architecture, San Francisco
pounds and less than 55 pounds
take advantage of the regulatory International, is the new vice
to register their drones. As part of
relief in the BasicMed rule or opt chair of AAAEs Facilities and
the registration process, applicants
to continue to use a FAA medical Technical Services Committee,
receive and must acknowledge some
certificate. Under BasicMed, a pilot and Todd Woodard, C.M., director
basic safety information.
will be required to complete a of marketing and public affairs,
medical education course, undergo Spokane International, is the new
FAA Issues GA Pilot a medical examination every four vice chair of the U.S. Contract
Medical Rule years, and comply with aircraft and Tower Association policy board.
FAA has issued a final rule that operating restrictions. The appointments were made by
allows general aviation pilots The FAA Extension, Safety, and AAAE Chair Carl Newman, A.A.E.
to fly without holding an FAA Security Act of 2016 directed FAA
medical certificate as long as they to issue or revise regulations by FAA Reaches Settlement On
meet certain requirements set Jan. 10, 2017, to ensure that an Santa Monica Airport
by Congress. individual may operate as pilot in
FAA announced that it has reached
Until now, the agency has command of certain aircraft without
a settlement with the city of Santa
required private, recreational having to undergo the medical
Monica, California, to resolve
and student pilots, as well as certification process under Part 67
longstanding litigation over the
flight instructors, to meet the of the Federal Aviation Regulations,
future of Santa Monica Airport.
requirements of and hold a third if the pilot and aircraft meet certain
The agreement requires the city
class medical certificate. They prescribed conditions outlined in
to maintain continuous and stable
are required to complete an the act.
continued on page 43

DOT has designated
A
ccording to a department announcement, These proving ground
designations will foster innovations that can safely transform personal
10 proving ground and commercial mobility, expand capacity, and open new doors to
disadvantaged people and communities.These designations are a logical
pilot sites to next step in the departments effort to advance the safe deployment of
automated technology.
encourage testing The proving grounds also will provide critical insights into optimal big data
usage through automated vehicle testing and will serve as a foundation for
and information building a community of practice around automated vehicle research, DOT said.
Designees were selected from a competitive group of more than 60 applicants.
sharing concerning Applicants included academic institutions, state departments of transportation,
cities, and private entities and partnerships. Proving grounds designees all
automated vehicle have different facilities that can be used to gauge safety, manage various
technologies. roadways and conditions, and handle various types of vehicles, according
to the announcement.
The proving ground designees are:

1 City of Pittsburgh and the Thomas D. Larson Pennsylvania
Transportation Institute
2 Texas AV Proving Grounds Partnership
3 U.S. Army Aberdeen Test Center
4 American Center for Mobility (ACM) at Willow Run
5 Contra Costa Transportation Authority (CCTA) and GoMentum Station
6 San Diego Association of Governments
7 Iowa City Area Development Group
8 University of Wisconsin-Madison
9 Central Florida Automated Vehicle Partners
10 North Carolina Turnpike Authority
More details about the

designations may be found at
www.transportation.gov/AV.

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TECHNOLOGY
IN AIRPORT
INFRASTRUCTURE
THE NEXT
FIVE YEARS
BY MANIK ARORA

W Airport executives must consider how they
ith the rapid renaissance
of technology expansion
in the aviation industry, will embrace and utilize current and upcoming
it is impressive to see how far the
industry has come. It will be even technologies to enhance all elements of their
more awe-inspiring to see where it
goes in the next five years as the business over the next five years.
use of technology transitions from
transactional to transformational
in its application to improving AR will help designers quickly outside of the airport industry, but
airport infrastructure. study alternatives by superimposing it soon will be commonplace in
Airport executives must consider designs over actual physical spaces. aviation, too.
how they will embrace and utilize Instead of using a virtual model, AR technology already is being
current and upcoming technologies clients will be able to walk through used by some contractors to support
to enhance all elements of their their facility to see what a proposed prefabrication construction.
business over the next five years. renovation might look like. In a Building a project in a factory
Trends and patterns are emerging recent Interview with Building eliminates some of the factors,
in other industries that ultimately Design + Construction, Autodesks such as weather delays, that can
will be applied to aviation. The Dace Campbell, AIA, LEED AP, impact traditional construction.
premise around smarter noted, If we are surveying the real This approach produces a higher
airport infrastructure world to gather data to put into a quality project at a faster rate and at
affects many of the key virtual model or are doing layout a reduced cost to the client.
business units in with survey tools, thats a strong Industry products such as the
an airport such case for augmented reality. If we Microsoft HoloLens is a wearable,
as planning had accurate, dependable position self-contained holographic
and design, tracking, arguably you wouldnt computer. The device features a
construction, need a tape measure. It would be see-through, holographic display
operations and the next generation of the total and advanced sensors to map
maintenance, station, where the virtual projection the physical environment. This
safety and shows you precisely where each technology makes it possible for
security, customer component of the building gets users to interact with 3D holograms
service, concession installed. Except, unlike with a total blended into the real world. In
management, parking, station, layout is done intuitively todays aviation design practice,
and more. and in real time. The architecture, interpreting digital content and
Here are some of the engineering and construction then translating it to real world
achievable applications community has been using this objects depends heavily on the
of technology in in alternative delivery models users spatial understanding.
infrastructure that airports
soon will embrace:
AUGMENTED REALITY
Augmented Reality (AR) is a live
view of the physical world with the
addition of computer input such
as messages, data, graphics, sound,
video, and more. A simple way
to imagine AR is to think about
the data and functionality on a
smartphone and then apply it to
real-world objects and environments
via glasses or headset, but on a
professional level.

Airports need to embrace a digital ADA strategy for their facilities in addition
to the physical infrastructure modifications.
Trimble Navigations Aviad Almagor and stakeholders to provide a better and unique, shared identifiers
highlighted this in the firms perspective on project design. will become more relevant. Tying
Extensions MEP newsletter. This is During construction, hazardous in Computerized Maintenance
an error prone process, demanding work and critical emergency Management Systems, Asset
a highly skilled workforce. information could be highlighted in Registry and Enterprise Content
Interpretation errors are common an AR view, making workers aware Management solutions will give
during the design and construction of on-site hazards and remedies. the airport the ability to maintain
stages, and often result in poor infrastructure in a predictive versus
quality, cost overruns and schedule ASSET DATA PLATFORMS reactive mode, help budget future
WILL FORM
delays which have a direct impact CIP projects, reduce operations
on airport CIP budgets, he stated. Asset-centric enterprise solutions expenses, enhance customer
AR and holographic technology will become more common. service, and minimize disruptions
also will make it easier for project Airports tend to work in business to the operations of the airport. A
teams to work collaboratively, silos, complicating access to asset user should be able to access the
regardless of distance. During the data across the airport and over enterprise to create a work order,
design phase, 3D files quickly and time. An asset-centric approach identify the asset ID, locate the
easily can be shared with clients leveraging consistent naming manual, CAD or BIM file, and find
the assets geolocation based on GIS.
This level of data access through
modern cloud-based technologies
Rethinking InfrastructureSM vastly can improve the business of
maintaining airport infrastructure.
The enterprise eventually will
support movement analytics and
+ Facility analytics
sensory equipment to make more
+ Situational management
real-time data-driven decisions.
+ Real-time asset tracking
+ Visual real-time view of passenger movements BASE BUILDING ELEMENTS
+ Historic and real-time metrics by zone or total ALL WILL BECOME SENSORY
+ Customizable Solution with Facility Maintenance The Internet of Things (IOT) is here.
+ Uses facility GIS map as the platform Smartphones, tablets, Bluetooth,
Wi-Fi, headphones and wearables
have become an integral part
of daily life. Facility analytics
will trigger smarter behaviors on
behalf of the airport as more data
is analyzed and consumed. The
consumption of this data will
be read from lighting fixtures,
fire alarm strobes, CCTV, public
address speakers, and near field
communications, in addition to
current methods of Wi-Fi, beacons
aroraengineers.com and Bluetooth sensors. Smart
restrooms already are appearing
Atlanta | Baltimore | Boston | Charlotte | Chicago | Dallas
throughout the industry, providing
Ft. Lauderdale | New York | Philadelphia | San Jose
travelers with a higher level of
customer service through sensory
2017 02-20 AAAE Third Page Ad v04.indd 1 2/21/17 1:23 PM

technology. Another trend in base around the world. Technology ARTIFICIAL INTELLIGENCE
building products is using IOT already is being used in the
Artificial intelligence is probably
sensors to provide data on predictive healthcare industry to track mobile
the most disruptive technology to
maintenance on items such as assets in real time. Growth and
come. In computer science, an ideal
motors, elevators, escalators, and all innovation also is happening
intelligent machine is a flexible
items that can cause choke points in with applications and assistive
rational agent that perceives its
the customer experience. Airports technologies designed for those
environment and takes actions to
must be careful to make sure they with sight or hearing difficulties.
maximize its chance of success
create holistic facility analytics Airports need to embrace a digital
at a specific goal. In an airport,
plans for the entire airport as ADA strategy for their facilities
there are many applications that
different capital programs have built in addition to the physical
eventually will be impacted that
infrastructure during different eras. infrastructure modifications.
have capabilities of successfully
UBER OF CONCESSIONAIRES understanding human speech,
SILENT TERMINALS WILL FORM
WILL TAKE HOLD competing at a high level in
A few airports in Asia are trying strategic systems, self-driving cars,
Busy travelers spend an average of
to achieve the vision of a silent and interpreting complex data.
90 minutes to arrive at their gate.
terminal, not unlike a high-end Artificial intelligence in airports
Travelers who dont want to give
hotel lobby. No announcements are does pose a risk to replace certain
up their seat in the hold room to
made for public address, other than human capital needed to manage
purchase food or buy headphones
fire emergencies required by code. and operate an airport.
are a challenge for concessionaires.
With a smartphone in everyones There are many other technologies
There are currently early trends of
hand, can technology change how in development such as autonomous
technologies that are using the Uber
airports and airlines communicate vehicles, customer service robots,
formula for indoor infrastructure. In
with passengers and the mass drone baggage systems, and so on.
certain airports, passengers can use
audience? Will airports focus A lot of exciting concepts are in
applications to order from any of
more on a concierge-type approach development, but many will require
the concessionaires for an extra fee
instead of the traditional method? overcoming legislative or labor
and have items delivered to the hold
Will boarding announcements even hurdles before becoming a reality.
room using location-based services.
be necessary in the future? In mass The technology discussed above is
This trend will continue as it will
transit, its more about reading and already here and increasingly will
eventually measure increases in
decision-making than it is about impact how airport projects are
revenue per enplaned passenger for
hearing a boarding announcement. built in the coming years. Airport
the concessionaire.
This trend will continue to grow managers should focus on crafting
and be embraced by aviation to SHARED DATA PLATFORMS a strong Digital Technology Master
feature coordinated digital content AMONG AIRPORTS Plan to ensure their airports not
management systems across only meet the ROI, but also the
This dream may become a reality
all mediums. return on objective. With the right
in the coming years as airports,
TECHNOLOGY FOR PASSENGERS airport organizations and airlines plan and technologies to solve the
WITH DISABILITIES WILL TAKE all are looking for common data right problem, one size does not
CENTER STAGE exchange buses to share information fit all for airports. However, those
related to the passenger experience who wait will not be able to take
As lifespans continue to increase,
in terms of behaviors, wayfinding, advantage of the data needed to
it becomes even more important for
usage of a certain platform, Google better manage the airport.
airports and airlines to properly
adhere to ADA standards. The searches, and so forth. Standards
population continues to travel will be created for the acceptance Manik Arora is president and CEO of Arora
with the ability to request assisted of all sorts of data sets that can be Engineers, Inc. He may be reached at
services at the airport. Technology shared among airports. Technology marora@aroraengineers.com.
to track mobile assets such as is here today to create enterprise
wheelchairs and pushers, as well sharing, but it will take a little bit
as the ETA for mobile transport, of geopolitical will on what those
all are being piloted at airports handshakes will look like.

Don Andrews Courtney Beamon, C.M. Michael Cheyne, A.A.E. Tim Doll, A.A.E. Tory Richardson, A.A.E.
Don Andrews
Aviation Practice Manager, RS&H
As we begin 2017, the airport

industry continues to face
challenges with aging infrastructure
and capacity issues even some
of Americas newest larger airports
like Denver International are now
more than 20 years old. With
Looking Back at 2016 passenger numbers now outpacing

figures before the Great Recession,
and Ahead to 2017 there is a need to expand capacity

and optimize existing terminals,
concourses and airfields to provide
a better customer experience.
The new administration in
Several members of Airport Magazines Washington has made investing
in infrastructure, including the
Editorial Advisory Board offered their aviation industry, a top priority,
and the industry could be at a
assessment of events last year and their turning point when it comes to how
these major projects are funded.
outlook for 2017. As always, we appreciate We anticipate private funding
and public-private partnerships
their insight and leadership. to become more widely used,
along with PFC funds as America
aims to modernize airports across
the country.
There is also the question of
how FAA will roll out new SMS

Robert Olislagers, A.A.E. Al Pollard, A.A.E. Ramon Ricondo Mark Sapp
requirements, which could affect We believe that common sense Green Acres is the most
nearly 300 airports. The current regulation will help to improve innovative approach to commodities
strategy suggests SMS will be our industry in the areas of management in aviation history.
individualized by each airport to predictable funding, an improved This game-changing recycling
address its own needs. pilot pipeline and market-driven facility will meet the airports zero-
air service. waste, 90 percent landfill diversion
Courtney Beamon, C.M. goals. As a privately funded and
President, Delta Airport Michael Cheyne, A.A.E. operated energy park located on
Consultants Director of Asset Management airport property, it will process all
and Sustainability, City of Atlanta recyclable, compostable and waste
We are excited about what is ahead.
Department of Aviation material from the airport, as well
For 2017, we are optimistic about as 20,000 tons of yard trimmings
the economy and, by extension, Hartsfield-Jackson Atlanta
from the city of Atlanta each year to
the movement of people and International is on a path to become
reduce contamination, streamline
cargo by both commercial and one of the greenest airports in
operations, consolidate resources
general aviation aircraft. the world.
and increase value.
Three key initiatives for 2017
We believe that communities Aerotropolis Atlanta is a
include a multi-billion dollar
will continue to see the benefit nonprofit organization comprised of
capital improvement plan, an
of investing in their airports and the airport, leading businesses and
energy park and development of
will benefit from their airports community leaders with a goal of
Aerotropolis Atlanta.
as both regional gateways and transforming the airport vicinity
ATLNext is the airports new
economic engines. into a world-class Aerotropolis
development program. It consists
We believe that innovation will by stimulating investment and
of a series of projects over the
continue to pay dividends and strengthening public coordination
next 20 years designed to boost
our industry will see continued for the benefit of all Aerotropolis
capacity, renew and replace existing
improvement with adoption of Atlanta stakeholders. The alliance
facilities, and enhance the airports
air traffic best practices, cockpit serves to develop initiatives that
aesthetic appeal. The work is
technologies, and continuing will boost the economies and attract
projected to cost more than $6
emergence of unique UAS investors, residents and innovative
billion, with nearly $1 billion to be
business models. companies to the area.
spent in 2017 alone.

Tim Doll, A.A.E. Tory Richardson, A.A.E. Beyond AIP and PFC funding,
Director, Eugene Airport Vice President, Human Resources airport sponsors should be watchful
and Strategy, Columbus Regional of legislation and policies relating
The Eugene Airportended 2016
Airport Authority to: passenger processing such as
with its sixth straight record year
U.S. Customs and TSA security
for passenger traffic.A $19 million We completed 2016 with strong
screening; challenges to our law
terminal expansion project was performance from our business
enforcement organizations relating
completed to meet the additional partners. Revenues, passengers and
to gun laws, body cameras and
demand from the passenger cargo shipments were all up year
community policing; gas taxes; the
increase.This expansion was over year.Our outlook for 2017 is
leveling off and/or diminishing
completed without the airport that well continue with this strong
revenues in state budgets; and
incurring any debt.As the economy performance, but perhaps at a
the environment.
continues to strive, the airport slightly slower pace.
Overall, Im hopeful for changes
is looking for additional growth Our overall economic impact
this next year and look forward to a
in 2017. will continue to grow nationally
good year for airports in 2017.
With the new administrations and even in most local regions.The
desire to improve infrastructure, I airlines will remain healthy and
Robert Olislagers, A.A.E.
am hopeful that a long-term FAA that will benefit most airports and
CEO, Centennial Airport
authorization bill will be passed the communities they serve. At the
during the year and headway same time, that will challenge us 2016 was a tremendous year for
will be achieved on raising the to look at improvements needed to Centennial Airport. 2017 looks a
PFC limit. enhance the customers experience. little harder to predict because of
Even with the surging economy, I Im also optimistic about the seismic shift in Washington,
am concerned about the increased modernization of the PFC and D.C. That said, 2017 will probably
security issues happening funding through AIP.While there not be all that different from 2016
worldwide.We as an industry may be some struggles along the in terms of our business climate,
need to remain vigilant regarding way, I think well get favorable except for the potential of a
threats, but we must resist knee jerk consideration of PFCs and AIP privatized ATO and user fees for
reactions that put tremendous strain through the reauthorization and GA. Presidential politics normally
on small airports. appropriations processes. I expect matter less than congressional
that to be reflected in the results of politics, so it will be interesting to
the process and not just good intent see what the next few years will
along the way. bring. My crystal ball is about as
murky as it has ever been.
Al Pollard, A.A.E.
Planning Chief of Operations and
Maintenance, Martin State Airport
Environmental
Engineering I am optimistic about the new year
Construction
and the progress that all segments
Administration of the industry are poised to
Program
make, if we all work together. I am
Management looking forward to seeing continued
Business &
progress with NextGen that will
DELTA AIRPORT benefit all users of the National
CONSULTANTS, INC. Financial Planning
w w w. d e l t a a i r p o r t . c o m Airspace System.

From the general aviation The outlook for airport an increased (or uncapped) PFC,
perspective, I think it is all about development abroad will vary.The public-private partnerships and/
funding. Many smaller airports pace of growth in the Middle East or yet-to-be-determined new and
have shelf-ready projects. In some is likely to continue, although at innovative funding vehicles, Im
cases, they are collecting dust a slower rate.Different locations hopeful that improvements are
waiting to be funded. I would like to in Europe will feel the potential on the horizon for the manners
see GA airports get a higher funding ripple effects of Brexit through by which our nations airports
priority, a bigger piece of the pie. shifts in connecting traffic and can afford to evolve, innovate
Without a reliable network of GA points of entry into the realigned and improve.
airports, our economy and country EU gateways.Other regions in the Customer Experience Adapting
cannot continue to thrive and grow. world will experience continued their product, service and facility
I have been chair of the AAAE GA growth in air traffic. offerings to better meet the needs
committee for several years, and I Overall, this will create exciting of a growing majority of millennial
truly love GA. I guess you could say opportunities for companies travelers, while not casting a blind
my blood type is GA. like Ricondo & Associates that eye to other generational segments,
are dedicated solely to the airports and airlines alike appear to
Ramon Ricondo aviation industry. be intent on improving the customer
President, Ricondo & Associates
experience. New technologies
Mark Sapp
Air traffic continues to increase, continue to offer many improvement
Senior Vice President,
and facilities throughout the North tool kits from which all engaged
Business Development,
American airport system are feeling day-of-travel stakeholders stand to
AirIT, an Amadeus Company
the strain. For 2017, we anticipate benefit. I envision more (and better)
a continued focus on airport Three key thoughts keep coming collaboration and innovation on this
development driven by increases to mind when I consider the front in the coming year.
in demand and potential increases continuing evolution our industry Terminal Optimization As cost
in funding options resulting from will likely experience in the containment, risk mitigation and
the new administrations focus new year: revenue generation are well known
on infrastructure. New Administration shared considerations for both
If a new FAA bill is passed Infrastructure investment is a airports and airlines, terminal
and the cap on PFCs is increased resonant theme we hear from the optimization doing more,
or lifted entirely,many airport new president. Many airports across better, for less supports both the
owners will move to address the U.S. are poster children for thoughts that Ive shared above.
capacity deficiencies in the near- increased federal infrastructure
term and plan for more aggressive investments and, whether this
development programs in the infusion comes in the form of
longer-term.

When the
President
Comes to
Visit Your
Airport
BY ANN CROOK, A.A.E.

M arthas Vineyard is a
100-square-mile island
off the coast of Cape Cod
in Massachusetts. It is a popular
vacation destination during the
summer, particularly with wealthy
residents of New York and New
England. The permanent resident
population is about 15,000, but in
the summer the population grows to
near 120,000. More than half of the Aircraft Coordination even if they didnt intend to
fly. TSA set up a temporary GA
homes are only occupied seasonally. Three C-17 transport aircraft arrived screening checkpoint in addition
My airport, Marthas Vineyard the day before the Obamas. They to the regular commercial service
Airport (MVY), is an important carried staff, vehicles and supplies checkpoint and staffed it during set
means of access to this isolated plus luggage. These aircraft were hours for the duration of the TFR.
island. Cape Air serves The unloaded and departed prior to the
Vineyard year-around with 9-seat actual arrival of the president.
aircraft. During the summer, The president and his entourage
Security
commercial service also is offered arrived on Marine 1: two SH-3 In addition to the special TSA
by American, Delta and jetBlue. helicopters, accompanied by three checkpoint, a Marine security detail
Of course, the summer months are V-22 Ospreys. These aircraft flew was onsite overseeing the security
also very busy with GA activity, in the day before for a practice of the aircraft. The U.S. Coast Guard
predominantly high-end corporate run to make sure everything went was onsite throughout to patrol and
aircraft. We average around 50,000 smoothly. Though these were the ensure the security of the airspace.
annual enplanements. aircraft we expected during all the Secret Service personnel were
Celebrities and personalities and preparations, a week before the onsite to ensure the security of the
major corporate executives are arrival Andrews Air Force Base president and staff. In addition,
common visitors to The Vineyard in called to discuss the logistics of White House communication
the summer months. Indeed, many bringing a B-757 instead. With a staff ensured that they had the
presidents have chosen Marthas main runway length of 5,504 and appropriate secure communication
Vineyard as a getaway. Ulysses S. airfield designed to ARC C-III lines set up.
Grant vacationed on The Vineyard standards, that would have been
in 1874. Jacqueline Kennedy Onassis a stretch. Space Constraints
kept a home on the island until her
Aside from the obvious unusual
death in 1994. The Clintons have GA Coordination use of parking apron areas,
spent several summers here, and the
A temporary flight restriction (TFR) there are several constraints on
Obamas spent all but one of their
was put in place during the entire airport facilities that this special
summers on the island.
span of the Obamas stay on The use created.
Its an honor to provide airport
Vineyard. The TFR required GA The TSA GA checkpoint was set
services to our commander in chief,
pilots to file a flight plan and be up in the GA transient auto parking
but there are, of course, challenges
screened by TSA prior to entering lot area. This meant that the space
associated with this honor. All FBO
or leaving MVY and the airspace typically used by taxis, town cars,
services are provided by MVY staff,
surrounding the Island. Its required limos or by pilots themselves was
so our support of VIP visits includes
to make a reservation with TSA in not available.
airfield and aircraft duties.
advance. This meant that flights for The only airport conference room
The Obamas stayed on Marthas
flight training, that $100 hamburger, was taken over by the Coast Guard
Vineyard for most of the month of
or just touring are discouraged. as a temporary office facility. This
August 2016. MVYs preparation for
Even hangar tenants were required office was outfitted with secure
this visit began with a phone call
to make an appointment and be technology and was completely
from the Air National Guard at Joint
screened to access their hangars off-limits to all airport staff for
Base Cape Cod in May.

the duration. This meant that Financial Impacts company to the airport. Not only
the regular monthly meetings, were our on-airport agencies upset,
training sessions, and other uses For an airport with extremely but that was another revenue stream
of the conference room had to be seasonal operations, the revenue that short-circuited the airport.
postponed or scheduled off-site. earned during the peak season is
critical to the financial stability of
Though, technically, the pilots
the facility. Though the military did
Lessons Learned
lounge was still available for public
purchase some fuel, they do not pay Most airports have the distinction
use, it was filled with military
landing fees, ramp fees or other fees of welcoming the president,
pilots most of the time. These
that help sustain us. The decrease in candidates, and other VIPs from
military pilots needed to be ready
GA traffic associated with the TFR time to time. Hosting the president
to scramble on a moments notice,
had a negative impact on revenues for an extended time on an island
so the FBO staff had to respond to
during what is typically our busiest presents challenges that could
their requests immediately.
month. Though we didnt discount have long-term impacts on a
our regular fees to users to make up healthy operation. But hosting
Public Access for the loss of facilities, such as the the president is a great honor that
As with any VIP operation, extra pilot lounge, there was a definite can be accomplished with some
coordination with the public was reduction in service level. The sound planning.
necessary. People wanted to know presidential visit hits our expense Communication, as always, is
when the president was arriving. side of the balance sheet as well. critical. We found that the GA
They wanted to know where they The large aircraft brought in as a pilots, taxi companies and others
could see the family and who could part of this visit caused unusual inconvenienced by the TFR were
obtain special access. For a small wear to the airfield pavements, just as delighted as we were to
and already overburdened staff, which reduces the amount of time have an important guest. As long
this was an additional special task between pavement maintenance as we could let everyone know
to complete. treatments. As icing on the cake, the in advance what to expect, there
Secret Service rented many vehicles were very few complaints.
for use during the visit. These were
Detailed pre-planning with
rented from an off-airport rental
the Secret Service could have
car company but delivered by the
alleviated some of the issues

Celebrating over 25 years of service to the aviation industry
associated with locals who

wanted an opportunity to
meet the president and would
have pointed up the off-airport
rental car issue.
Document all impacts as a
way to justify grant funding.
Preparation for high-level VIP
visits is not an eligible expense
for AIP funding, but being able
to demonstrate the airfield and
financial impacts that come
along with being a presidential
retreat airport may help in
securing discretionary funding
to ensure the airport is in
top shape.
Enjoy the opportunity!
Working with interesting
aircraft and seeing the people Airfield Analysis and Planning
who fly in are some of the
Airport Business and Financial Services
inherent perks of our jobs.
Make sure to give your staff Airspace Analysis and Planning
opportunities to see the fun
stuff while theyre working to Environmental Services
support the visit.
PMS 3165 PC
Forecasting
WARM GREY 4 PC
Ann Crook, A.A.E., is manager of Marthas

General Advisory Services
Vineyard Airport. She may be reached at
acrook@mvyairport.com.
Land Use and Development Planning
Landside Planning
Management Support Services
Noise Analyses
Operations Research
Regulatory Assistance
Strategic Planning
Terminal and Facilities Planning
RICONDO & ASSOCIATES, INC.

From Great Companies Come Great Ideas
RICONDO & ASSOCIATES, INC., info@ricondo.com www.ricondo.com an equal opportunity employer

Long ago, one curious LAX CHAMPIONS
and, perhaps, hungry soul
GUEST EXPERIENCE CULTURE C
ONE BITE AT A T
asked, How do you eat an
elephant? The answer?
One bite at a time!
This ancient proverb has

special meaning at Los
Angeles International
Airport as the worlds
largest origin-and-
destination airport takes on
the enormous challenge of
improving the overall guest
experience with record
numbers of people coming
through its nine unit
terminals (approaching 81
million annual passengers)
and legendary roadway
congestion (95,000
COPYRIGHT 2007-2017 MOTIONSTREAM MEDIA, ALL RIGHTS RESERVED. SCREENMEDIA DAILY IS A REGISTERED TRADEMARK
vehicles traversing the

Central Terminal Area each
day) all while undertaking
I ts not easy, but the LAX
approach is one bite
at a time, following a
strategic roadmap that focuses on
a more positive image, engaged
employees, and a more successful
bottom line. Alignment of the
entire airport community through
a $14 billion capital passengers as guests. collaboration, communication and
Airport authorities that information-sharing is crucial to
improvement program. strategically weave customer- successfully establish a shared
centricity into the fabric of how vision with the airport community
business is done at their airports and help assure that the airport
enjoy more delighted customers, acts as one in serving its guests.

E CHANGE,
A TIME BY BARBARA YAMAMOTO
PHOTO BY: LAX STAFF
To accomplish this, Los Angeles the LAX guest experience. LAWAs an immediate attitude and mindset
World Airports (LAWA) which central challenge during the shift in the way airport workers
owns and operates LAX and Van next five to 10 years is to deliver view and treat people and how they
Nuys Airport has launched a guest experiences and facilities make guests feel throughout their
transformative culture change improvements simultaneously, airport journey.
working in collaboration with its effectively managing disruptive Similar workshops were held for
business partners, stakeholders impacts from the capital program. front-line employees, including
and airport employees. The airport Organizationally, the LAWA guest experience members who
community is working in earnest structure was realigned to include provide assistance to guests
to provide efficient, hospitable and a chief experience officer, reporting in the terminals, volunteers,
memorable airport experiences directly to the CEO, who is leading traffic officers, and the badging/
by providing modern, world-class a customer service culture change credentialing office groups that
facilities, services and innovation that fosters a hospitality mindset play a major role in the airport
that showcase the ambiance and and an exceptional guest experience guest experience.
excitement of Los Angeles and ethic among all who work and do The workshop groups developed
the lifestyle and warmth of sunny business at LAX. Recognizing that action plans to create delightful
Southern California. This is what it innovation plays an integral role in and innovative airport experiences
means when LAX says it is working improving the guest experience and in which guests feel as if everyone
together with its partners to deliver other airport functions, a chief of at the airport works for the same
LAXceptional Xperiences. innovation and technology officer company regardless of who is
To shift successfully to customer- also was appointed. actually responsible for providing
centricity, LAWA management knew To kick-off a customer-centric those services. The action plan
that it must first start with its own plan for LAWA, a three-day follows this strategic roadmap:
strategic plan, its own organization, workshop was held with a cross- 1. GUESTS FIRST. Deliver
and its own employees to ensure section of LAWA employees our brand promise to create
that it was internally aligned before representing every group from exceptional experiences by
it could even begin to think about operations to concessions staying customer-centric,
asking its tenant partners to follow to maintenance. One of the focusing on service excellence
and join in on the culture change. overarching philosophies that the airport-wide, and keeping guest
LAWAs recently designed workshop group discussed was needs/feedback at the heart of
airport decision-making.
strategic plan acknowledges that the the need to adopt a hospitality
organization faces unprecedented mindset. In line with this strategy, 2. HAPPY GUEST. Increase
challenges to reinvent LAX as the group agreed that passengers guest satisfaction and optimize
the end-to-end journey with
the premier U.S. gateway in and meeters-and-greeters should be
exceptional people, services,
particular, the challenge of viewed not as customers, which is innovation/technology, facilities
planning and implementing the more of a business transaction, but and improved efficiencies
Landside Access Modernization as guests who feel welcomed and through increased throughput,
Program and other capital programs appreciated. This is not just a word decreased wait times, and
while simultaneously upgrading change; its a culture change. Its streamlined processes.

PHOTO BY: MICHAEL JUSTICE PHOTO BY: LAWRENCE ANDERSON
3. INFORMED GUEST. Keep up of everyone in the service to 50,000 badged employees), the
guests informed and empowered delivery chain. An airport is only board of airport commissioners
to make decisions to give as strong as its weakest link recently approved two contracts for
them more control of their which is a reflection on the entire guest-centric, airport-wide training,
airport journey.
airport experience. mystery shopping and an employee
4. AMBIANCE AND FEELING. To foster collaboration, two appreciation program.
Alleviate stress by creating important forums recently were This is a first of its kind for
a calming ambiance and
launched an internal guest LAWA and reflects a commitment to
enjoyable feeling that reflects an
iconic city and lifestyle. experience LAWA council and an providing one of the most strategic
external guest experience partners and comprehensive airport-wide
5. ENGAGED EMPLOYEES
council, both designed to move the programs specifically designed to
and PARTNERS. Motivate
and engage employees by guest satisfaction needle airport- ensure service excellence through
collaborating with the airport wide and move LAX up in rankings. airport-wide engagement. The plan
community to create an The partners council is made up provides a holistic approach to
experience in which guests of key representatives of Customs employee engagement. Training
feel as if all airport personnel and Border Protection, TSA, is supported by mystery shopping
work for the same company airlines, concessionaires, ground to ensure that whats learned in
regardless of who is responsible transportation and LAWA executive training is applied on the job.
for providing specific services.
staff to champion improved guest Mystery shop scores are supported
6. GUEST DELIGHT. Delight satisfaction. by coaching and consultations to
guests with unexpected, The LAWA council is made up of help teams improve their scores.
exceptional extras that help put
23 employees representing a cross- The coaching and consultations
the fun back in travel.
section of the organization, each are supported by a rewards piece
7. POLICY INTEGRATION. tasked with identifying and leading to reinforce whats learned in
Integrate policies, procedures
bold, exciting, and leading-edge training and spotlight those
and protocols to ensure the
guest experience is embedded guest experience enhancements employees who are exceptional
in all administrative functions. airport-wide. The purpose is for examples of exceptional service.
both councils to share thoughts on This holistic approach helps ensure
Recognizing that theres no single innovative approaches to delight real outcomes with real impacts
silver bullet that will propel guests, energize and engage airport resulting in an engaged workforce
LAX to the top of guest satisfaction staff, and increase profitability as that shares a common vision that
rankings, the airport is taking a happier guests spend more money. is guest-centric. The program is
strategic and programmatic multi- The second prong is the people scheduled to launch this spring.
pronged approach. The first prong piece. The human element will The third prong is identifying
includes tools such as surveys and always be a huge part of the guest and implementing specific projects
collaborative airport-wide forums. experience. How guests are treated and initiatives to address drivers
Creating exceptional experiences and how they feel is a critical of guest satisfaction. After a year
on an ongoing basis for the millions part of LAWAs mission to connect of surveys, the top five things
of people who come through LAX the world to people, places and that matter most to LAX guests
will truly take a village. It cant be cultures. To help the airport are wait times for security and
done one airline, one concessionaire community deliver exceptional check-in, wayfinding, Wi-Fi and
or one shuttle bus at a time. It has facilities and guest experiences (all the cleanliness of restrooms. By
to be a collaborative effort made 3,500 LAWA employees, in addition focusing on improving these top five

continuous improvement. Already beginning. The airport community
enhancements can be measured is working hard to support the LAX
in important areas such as overall commitment to make guest visits
PHOTO BY: LAWRENCE ANDERSON customer satisfaction, terminal efficient, hospitable and memorable.
and restroom cleanliness, comfort Together with an unprecedented
of gate/waiting areas, Wi-Fi and capital plan bolstered by a strategic
areas in addition to the myriad of ambience of the airport. guest experience initiative, the
enhancements we have underway, The airport culture change airport is well on its way to a
LAX believes it can sustain guest that LAWA is spearheading and reimagined LAX. LAX has just
satisfaction during the massive championing is a journey. It begun, stay tuned.
construction underway. LAWA has wont happen overnight, but guest
been tracking its guest satisfaction satisfaction key performance Barbara Yamamoto is chief experience
scores throughout its first year and indicators already have shown officer, Los Angeles World Airports. She may
working with its councils to achieve improvement, and its only just the be reached at byamamoto@lawa.org.

A C O N V E R S AT I O N W I T H T H E C E O
BRIAN D. RYKS, A.A.E.

Executive Director, Minneapolis-St. Paul International Airport
IN 2016, YOU LEFT MICHIGANS Although our industry

GERALD FORD INTERNATIONAL sometimes places a large division
AIRPORT, WHICH SERVES between the operations of large
2.5 MILLION PASSENGERS and small commercial airports,
ANNUALLY, TO TAKE THE I can say the general concepts
POSITION AS PRESIDENT AND and responsibilities of running
CEO OF MINNEAPOLIS-SAINT an airport no matter what the
PAUL INTERNATIONAL, A size are similar.Directors need
MAJOR U.S. HUB SERVING 35 to effectively lead while building
MILLION PASSENGERS EACH capable teams and delegating
YEAR. WHAT ARE THE MAJOR responsibilities. Maintaining
DIFFERENCES YOU HAVE strong working relationships
FOUND SO FAR IN RUNNING with airport board members and
A MUCH LARGER AIRPORT? industry stakeholders is essential,
The opportunity to lead a major as well as identifying and fostering
hub airport has always been my partnerships with community
career goal. Having worked at both airport champions such as business
Minneapolis and Denver during leaders and economic development
my first 10 years in the industry organizations. Making yourself
Q&A
provided a thorough overview of available to be responsive and
major hub operations. Because engage in the political process is yet
of my aspirations, and my belief another top priority.
advancement through the ranks at a What Ive found each time I
hub might not provide the holistic transitioned to a larger airport is, as
airport knowledge I needed to reach the scope of the operation increases,
my goal, I felt my next step was the director is a little more removed
to become the manager of a small from daily operations. Adding small
What Ive found each commercial airport. airport to my large hub experience
This decision began a path of was invaluable in understanding
time I transitioned to a progressively upward executive the entire operations of an airport.
At a small airport, the director does
larger airport is, as the management. It was a risk, and
it all: operations and maintenance,
it entailed cutting my salary in
scope of the operation half. To make things even more finance, HR, development,
interesting, my wife, Tracy, recently lease negotiations, air service
increases, the director is had sold her business to stay home development and public relations.
and raise our two young children. Advancing through a number of
a little more removed from airports in diverse communities
It was a huge financial challenge,
daily operations. which is why I often refer to it as provides a unique perspective and
my second internship. the opportunity to learn from an

array of experiences, personally and may want to discuss and to know the pilot shortage will continue to
professionally, which I dont believe I will listen without judgment. I present challenges. Air service is
I would have gained had I stayed want my employees to know their critical in all communities because
as a manager of a department at a opinions are heard and are valued. it has a direct impact on the ability
major hub and worked up through I recognize their accomplishments to drive economic development.
the ranks. and understand their challenges As a region, it is in MSPs best
The Gerald R. Ford International because Ive been there. The bottom interest to support air service
Airport is a single airport, while the line for me is, if Im able to build efforts in small communities,
Metropolitan Airports Commission strong trusting relationships with because if outstate communities
is a seven-airport system.As you our employees, they will take are successful, it stimulates state-
can imagine, Minneapolis-St. Paul pride in all they do, and we will wide economic development and
International is the primary focal accomplish great things together. competitiveness both domestically
point. However, it is important and globally.
to remember the success of IN YOUR VIEW, WHAT IS Finally, investing additional
Minneapolis is not only related THE BIGGEST CHALLENGE resources dedicated to the safety
to what happens at MSP, its also FACING THE U.S. AIRPORT and security of our travelers and
about the role each one of our COMMUNITY TODAY? stakeholders is a top priority.
airports plays in our overall system. I think there are a few distinct I applaud the efforts and
Having worked my way up through challenges currently impacting our collaboration were seeing between
various size airports gives me the industry. Unlike any other time in airports, our trade organizations,
viewpoint and ability to connect the history of commercial airline TSA and our intelligence agencies to
with the operations and challenges travel, airport guests represent ensure we are sharing information
faced at each of our airports and a wide age demographic from and taking a thoughtful and
the individuals who serve in millennials to the silent generation measured approach in response to
those capacities. and their needs encompass todays threat environment.
a broad spectrum. While we
WHAT IS YOUR continue to invest to meet their WHAT MAJOR POLICY
MANAGEMENT STYLE? needs, technological advances offer CHANGES WOULD YOU
I have an inclusive team-oriented great solutions. But with limited WOULD LIKE TO SEE
style.I believe our employees are resources, the challenge is to select ENACTED AS PART OF FAA
the experts in the areas they serve.I the right solutions from rapidly REAUTHORIZATION THAT WILL
look to them for guidance, ideas and evolving options and to realize there BEST HELP MSP?
suggestions with an overall goal of will most likely be a percentage We need a comprehensive, stable
improving our organization and the of our market that may not adopt and reliable funding source that
business of running our airports. the technology. When considering can work for all airports to support
When I make executive decisions, interactive technological solutions, infrastructure improvements.
I weigh their input along with my it requires strategic thinking, Modernizing the PFC and
experience to develop strategy and managing risk versus reward, and streamlining the application process
provide directive. I strive to interact capitalizing on partnerships to will go a long way in providing
with each of my staff. At smaller ensure long-term results. airports a local solution without
airports that connection is much Another challenge is air service being overly reliant upon the federal
easier to accomplish. Now, with in small communities. I empathize government. Any major policy
over 600 employees, relationship with my colleagues regarding how changes need to account for the
development will take a little longer. difficult it is to attract and retain overall system and the unmet needs
Whats important to me is to ensure air service at smaller airports. The of large, medium and small airports.
all employees are comfortable impact of the retirement of the
approaching me with any topic they 50-seat regional jets combined with

WHAT PROFESSIONAL legislative grant bonding dollars. It business community directly in
ACCOMPLISHMENT ARE YOU involved a tremendous amount of the success of the airport during a
MOST PROUD OF? work with FAA, and, since it was time of declining federal funding
There are actually three career the first time the Minnesota state and is one that I hope will provide
highlights I was fortunate to legislature allocated state bonding an option for other airports in
experience. First, being involved grant dollars for an airport terminal the future.
with the construction of Denver project, I practically set up office
at the capital over two legislative TELL US ONE THING ABOUT
International Airport beginning
sessions. The bottom line? We were YOURSELF THAT IS LITTLE
in 1990, which was the first major
able to pull together a financial KNOWN AMONG YOUR
hub airport project since DFW in
package consisting of $69 million in COLLEAGUES.
1978. While at Denver, I managed
the development and construction total grant funding, which included I love to snowboard.
of what was, at the time, the most $17 million in state bonding grant
IF YOU WERENT IN AVIATION,
sophisticated noise and operations dollars along with $47 million
WHAT PROFESSION WOULD
monitoring system ever installed in federal funds. The federal
MOST ATTRACT YOU?
at an airport. The system tracked participation was more than for any
other small airport of its size. Id be a professional sport
every aircraft entering the Denver
The third and more recent fisherman.
airspace, measured arrival and
departure noise levels at 26 remote highlight was raising private
WHAT IS THE BEST ADVICE
monitoring locations, and was a capital, dubbed the Gateway
YOU EVER RECEIVED THAT
critical component in the agreement Transformation Project, for a $45
HELPS YOU AS AN AIRPORT
between Denver and Adams million expansion of the Gerald R.
MANAGER?
County permitting the airport to Ford International Airport terminal
During my exit interview as a
be constructed. The experience and consolidated checkpoint in
young professional when departing
of being involved in a project Grand Rapids, Michigan. The task
the MAC in 1990, an HR manager
that spanned over five years to of raising private capital was an
said to me, Brian, some day you
construct a major hub airport from approach I experimented with
will be back here running this
the ground up at a greenfield site unsuccessfully in Duluth while
organization. That statement did
was phenomenal. Ill never forget attempting to sell naming rights for
two things for me: it provided me
the feeling I had driving to the new the new terminal. While we werent
with confidence that perhaps one
airport on opening day and seeing successful there, I revisited the
day I could achieve my career goal,
the first aircraft landing. idea when I learned Grand Rapids
and it made me realize that you
Another memorable experience is one of the most philanthropic
never can fully know the influence
was leading the building of a new regions in the country, and I had
your words may have on another
$80 million terminal in Duluth, the opportunity to engage and
individual. That brief statement
during a time of 23 extensions to garner support from an existing
at the end of a 30-minute exit
the FAA reauthorization bill. My group of airport champions,
interview instilled confidence and
personal goal was to complete the the Regional Air Alliance. This
provided me a goal that led my
project without any local taxpayer organization consisted of CEOs
career path for the next 26 years.
dollars, and I was able to achieve representing major companies
that by tapping 11 different funding focused on improving air service at
sources, including five sources Ford Airport. Before long we were
of federal funding (discretionary, off and running, raising over $16
entitlement, stimulus, VALE million in the first nine months of
and TSA) in addition to PFCs, the campaign. This public-private
CFCs, state aeronautics and state partnership approach engaged the

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A NEW SAFETY INITIATIVE:
FAAs Runway Incursion

Mitigation Program
BY STEVEN DEBBAN
Steven Debban, Program Manager,
Runway Incursion Mitigation Program
F
AA has a long-standing of an aircraft, vehicle, or person and its effects on RIs, FAAs Office
partnership with the aviation on the protected area of a surface of Airports researched specific
community to improve designated for the landing and take- taxiway elements that contribute to
runway safety at U.S. airports. off of aircraft. RIs can occur for RIs such as non-standard taxiway
This partnership continues with a variety of reasons, but generally widths, multiple taxiway to
one of the agencys newest safety fall into one of two distinct taxiway intersections, non-standard
initiatives, the Runway Incursion categories: miscommunication markings and signage. Airports
Mitigation (RIM) program, rolled between the tower and the pilot, may have non-standard design
out in June 2015. vehicle operator, or person; or loss elements for several reasons. Some
This national initiative, of situational awareness of a pilot, airport layouts are more than 50
administered by FAAs Office of vehicle operator, or person on years old, which may limit their
Airports, is identifying airport the airfield. ability to implement new standards
geometry factors that might In 2012, the agency updated because of existing facilities and
contribute to a runway incursion Advisory Circular 150/5300-13A adjacent land uses. Also, capital
(RI) and developing strategies to Airport Design and expanded improvement projects to bring an
help airport sponsors mitigate those the guidance for the runway/ airport into compliance may take
risks. Over the next 15 years, the taxiway intersection design to many years to complete.
RIM program will use proactive help minimize runway incursions Using a geographical information
risk-based decision-making attributed to pilot errors. The agency system (GIS), the agencys Office of
(RBDM) techniques to address defined specific recommendations Airports analyzed more than 6,700
emerging taxiway and airfield and best practices for airfield runway and taxiway intersections
geometry concerns. In addition, geometry design to promote pilot to identify non-standard airports.
the RIM program builds on the situational awareness when taxiing Once FAA had catalogued and
legacy of the Runway Safety Area on the airfield. georeferenced these non-standard
Program, which ended in 2015, To further enhance the locations, it reviewed the RI
by making additional runway understanding of airport geometry data from 20082013 for location
safety improvements.
The RBDM program rolled out
an initial inventory of 112 RIM
locations in June 2015. The
current inventory is available at
http://www.faa.gov/airports/
special_programs/rim/.
BACKGROUND
In 2008, FAA adopted the
International Civil Aviation
Organizations (ICAO) definition
of an RI. ICAO defines an RI as,
Any occurrence at an aerodrome
involving the incorrect presence

descriptions and added that FAAs primary goal is to improve safety. The RIM
information into the GIS database.
FAA's Office of Airports reviewed program promotes safety by leveraging data to focus
approximately 5,100 RI reports
and determined that more than on the locations at towered airports that have highest
3,400 of the incidents were related
to airport design issues or loss of level of risk for an RI incident.
pilot/vehicle operator situational
awareness. The agency placed
the non-standard locations that 2016 EFFORTS AIP funding to install runway
guard lights at that location and
averaged more than one RI per year FAAs primary goal is to improve
instituted procedural changes to
or three or more RIs in a single year safety. The RIM program promotes
enhance safety. FAA will monitor
into an initial inventory of potential safety by leveraging data to focus
the mitigation program to ensure
RIM locations. The agency's Office on the locations at towered airports
continued safety.
of Airports field personnel verified that have highest level of risk for
the inventory by assessing both an RI incident. As one of the first FUTURE ENDEAVORS
the RI reports and the actual efforts within the RIM program,
the agency developed a preliminary As the RIM program moves
airport conditions.
plan, timeline and cost estimate for into 2017 and beyond, FAA is
The RIM inventory will be
the top 20 RI locations identified in re-evaluating how RI data is
dynamic throughout the life of
the original June 2015 inventory. collected. Geographic location
the program. New RI data will be
FAA estimated the total cost for information is fairly accurate when
added yearly, which may result in
the mitigation of these locations runway excursions are reported.
new RIM locations being added to
to be approximately $330 million. However, RI data is limited to
the inventory. However, existing
Of the RIM locations listed, many descriptive reports and does
RIM locations may be removed
have mitigation projects in at least not require an exact location be
from the inventory once any issues
the planning stage of development, documented. Currently, the RI
are mitigated. It is also possible
and two of the mitigation projects location must be ascertained by a
that RIM locations may remain on
are complete. This is a tribute review of the report, in which the
the RIM inventory, if the RI data
to the agencys field offices and specific details can vary greatly.
indicates that their mitigations are
our aviation industry partners FAA's Office of Airports is working
not effective.
proactive work to address areas with the Air Traffic Organizations
A common misconception with
of concern even before the RIM Runway Safety Office to streamline
RIM locations is that they are all
program was conceived. this process and to find better
considered to be hot spots and
Because of these efforts, there methods of determining the
are designated on each airport
have been several success stories, locations with greater accuracy.
facilities diagram as areas of
even though the program is only 18 This will save time and money and
concern. A hot spot is an identified
months old. For example, in 2016 a promote even better consistency in
area on the airport that requires
regional airport used AIP funding the RIM data. Most importantly, the
a pilots and an airfield operators
to realign a taxiway. The project awareness of the impact of airport
heightened attention. Often the
reduced incursions and helped geometry on RIs is being elevated
terms hot spot and RIM are used
bring the airport more in line with and moved to the forefront of FAAs
interchangeably, but they are not
FAA airport design standards. The efforts to promote a safer national
the same. Approximately one
agency will continue to monitor the airspace system. Runway safety will
third of RIM locations are not
hot spots. Runway safety action taxiway through data collection in continue to be a top priority.
teams comprised of local airport the years to come.
stakeholders designate hot spots at Also in 2016, the RIM program Steven Debban P.E., is a civil engineer in
the local level. RIM locations are identified a location at the FAAs Office of Airports, Safety & Standards
based on RI data, and many of them entrance to a runway that had a Division.He is the national program manager
are also hot spots, but that is not wide expanse of pavement. The for the RIM program.
always the case. airport sponsor and FAA used

SUSTAINABILITY
ENERGY
EFFICIENCY IN
AIRPORT OPERATIONS
BY DR. CHARLES MARSHALL, DIRECTOR ASSET MANAGEMENT,
HARTSFIELD-JACKSON ATLANTA INTERNATIONAL AIRPORT
S
ince the use of energy energy conservation measures along with other processes such
in aviation is vital to its included a strategic evaluation as training, procurement, design,
operations, airports have of operational changes to reduce communication, monitoring and
made efforts to increase overall energy use and inefficiencies; measurement. As a result, ATL
energy efficiency to reduce costs equipment updates via retrofits or was named in 2015 as the first
and waste. Research has shown replacement; assessment of energy U.S. airport to attain ISO 50001
that there are clear pathways for savings performance contracts; Energy Management Standard
airports to become more energy research of renewable energy grant certification. Some examples of
efficient. Hartsfield-Jackson Atlanta opportunities; monitoring protocols; energy conservation measures at
International (ATL) has made and use of electronic sub-metering ATL are LED lighting, white roofs,
significant strides to be a leader in and billing by actual usage. and electric tinted windows at the
airport and energy efficiency. Since introduction of the SMP, Technical Campus facility, North
The Airport Cooperative Research ATL has carried out many of the and South Domestic Parking decks
Program (ACRP), sponsored by recommendations, some of which and the airfield.
FAA, publishes recommendations also have been suggested by ACRP, To achieve concrete benefits
to improve airport operations with effective results. from reduced costs and reduced
and has committed resources to Implementation of several environmental impacts, airports
help airports and their agencies proposals from the SMP laid the strongly should consider efficiency
increase efficiencies as a whole. groundwork to formally incorporate in their strategic planning
Some published reports on energy energy efficiency into an energy and operations.
solutions include ACRP 11-03 management program. Energy Below are some specific
Airport Energy Efficiency and efficiency means using less energy sustainability projects at Hartsfield-
Cost Reduction, ACRP 11-02 Model for the same or more work, and Jackson, with the goal of reaching
for Improving Energy Use in U.S. energy management focuses on an overall 20 percent energy
Airport Facilities, and ACRP 09-10 how energy efficiency is managed reduction at the airport by 2020.
Benchmarking and Profiling Airport
Terminal Energy End Uses.
With the establishment of its To achieve concrete benefits from reduced
Sustainable Management Plan
(SMP) in 2011, ATL intended costs and reduced environmental impacts, airports
not only to improve its energy
efficiency, but also to become a strongly should consider efficiency in their strategic
more sustainable organization
by reducing water consumption, planning and operations.
emissions and waste. The plan's

AIRFIELD 10-28
Savings...................................................................... 36%
Energy Cost Savings............................................... $51,339
GHG Emission Reduction (Metric tons CO2e)................. 332
NORTH AIRFIELD
Savings...................................................................... 39%

NORTH DOMESTIC PARKING DECK
Savings................................................................ 43.4%
Energy Cost Savings............................................. $109,524
GHG Emission Reduction (Metric tons CO2e)............. 834.6
SOUTH AIRFIELD
Savings...................................................................... 40%
SOUTH DOMESTIC PARKING DECK

Savings...................................................................... 49%
Energy Cost Savings............................................ $185,802
GHG Emission Reduction (Metric tons CO2e)........... 1292.2
TECHNICAL CAMPUS FACILITY

Savings...................................................................... 19%
GHG Emission Reduction (Metric tons CO2e)............. 174.1

DRONES: Where We A
BY JUSTIN TOWLES
T
hroughout 2016, we saw and consider whats coming next, unit with another UAS in just a few
further maturing of the from both an opportunity and seconds if there should be some
Unmanned Aircraft Systems challenges perspective. kind of technical issue.
(UAS) industry, most clearly with Just a few weeks ago, we saw Yet, in order to be able to take
this past summers introduction Intels latest demonstration of its part in Lady Gagas Super Bowl
of new rules regarding the use Shooting Star drone squad for show, Intel had to work with FAA
of drones. an estimated 160 million people to obtain a number of waivers.
The long-awaitedOperation and during the Super Bowl halftime Aviation regulations typically
Certification of Small Unmanned show. Using the technology forbid drones from operating
Aircraft Systems Rule(Small obtained during the acquisition in the airspace over Houstons
UAS Rule), which is codified as of German-based Ascending NRG Stadium, and Part 107 limits
FAR Part 107, came into effect, Technologies, Intel was able to how high drones can fly in any
and the rule requiring all drones choreograph 300 UAS to present a circumstance, not to mention
weighing between .55 lbs. and pretty impressive aerial light show. above a person, or the 80,000
55 lbs. to be registered with FAA It wasnt the first time the company or so watching the Super Bowl.
has seen widespread success. In had done this, having just finished a This is why the performance had
fact, as of December 2016, FAA three-week performance at Disney to be pre-recorded. Finally, NRG
had more than 616,000 people World, and having synchronized Stadium sits within Houston Hobby
register a UAS, and the agency 500 drones in Sydney last year. Airports controlled airspace, which
had processed more than 22,000 However, it was the first time such prohibits flying entirely without
applications for remote-pilot a feat was performed in front of an exemption from FAA. Credit should
certificates to operate small drones audience that large. certainly be given to the agency for
under Part 107. The UAS that Intel used working with Intel and the drone
While FAA has made it very clear measured about a foot square industry as a whole to make these
where it stands on small drones, and just over eight ounces. These performances possible, and for
we are still awaiting the same are different from the Small UAS being an invested partner in the
guidelines or proposed legislation consumer quadcopters, with each future of UAS technology.
for larger drones and for the made of plastic and foam, and with In a recent Wired article, Anil
Micro UAS Rule, which will allow cages surrounding the propellers, Nanduri, who leads Intels drone
operations over people. Now, two to guard against inadvertent efforts, shared his thoughts on
months into 2017, we already are impact. Finally, their four-billion this kind of technology, offering
seeing a glimpse of the future of color combinations created by the practical and potentially life-saving
UAS technology and the pushing onboard LEDs are what allow for applications.
of boundaries regarding these the stunning light performances. I see them searching for a lost
implemented rules. The aerials achieved by these hiker with multiple drones at night
The recent and imminent UAS are choreographed with with the right payloads looking for
rulemaking efforts by FAA meticulous coding with each them, he wrote. Or search and
have opened the door to many unit separately communicating rescue efforts after a landslide,
commercial applications for small wirelessly with a central when its hard to get people on the
UAS and companies that see the computer. This ensures that each ground. The article considered
future of their business taking UAS performs its unique role, commercial applications as well.
flight. Amazon and Alphabet independent of the other UAS in Instead of sending humans to
(formerly Google), for example, the swarm. The system also has the inspect hazardous areas of, say,
have working prototypes of a drone ability to adapt in real time, with a construction site, send a few
delivery service using small drones the computer checking battery dozen drones. And what better
to deliver packages to customers levels and GPS signal strengths of way to inspect hectares of crops
homes. However, as we move into each drone before the performance than to outsource it to a fleet
the new year, its time to begin and assigning roles accordingly. of quadcopters?
looking beyond current technology This allows the system to replace a

e Are and Where We Are Going
While possibilities of drone rather than helicopter propellers. can a large UAS make better, or at
technology are endless, its also Whatever the potential, in practice least more logical decisions?
important to view the future the Cormorant has faced a number To all of these questions and
through a lens of safety and of technological challenges. Its scenarios, there is no clear answer
security, especially regarding flight control system (FCS) utilizes yet. Given the nature of an
swarm UAS operations. Over the input from onboard sensors, such emerging industry, there wont be
past two years, aviation industry as two laser altimeters, a radar this early in the process. But as
professionals have been keeping altimeter, inertial sensors, and an aviation industry professionals, we
a close eye on the impact of UAS electro-optic payload camera. On have the opportunity to create the
when it comes to manned aircraft two occasions, ground conditions right answer.
in flight. Tests have been ongoing caused inaccurate laser altimeter In the most recent meeting of
that compare UAS ingestion into readings, making the FCS misjudge the Drone Advisory Council (DAC)
a commercial airline engine to a the aircrafts height above the in Reno, Nevada, we began the
bird strike, and the preliminary ground. On a third occasion, poor process of addressing these issues.
results show that the mechanical judgment by the FCS caused the The committee reviewed three
components of a UAS may prove to Cormorant to descend too early for draft tasking statements: (1) the
be more damaging. its landing. roles and responsibilities of federal,
Now consider this scenario with With Uber also venturing into the state and local governments in
not one drone, but with a swarm unmanned passenger market, there regulating and enforcing drone
controlled by nefarious actors. is certainly significant commercial laws; (2) technological and
Consider this new scenario with potential for these larger UAS. regulatory mechanisms that would
not one commercial airliner on But do these larger UAS solve allow drone operators to gain
approach, but over the entire problems in a manner that is better, access to the airspace beyond what
operation of a CAT X airport, with safer, or more efficient than the the agency currently permits under
dozens of flights incoming and current means of solving those the Small UAS Rule; and (3) funding
outbound. These are the types of problems? More importantly, to offset the cost of supporting
situations that aviation experts and with these companies and their unmanned aircraft integration into
officials must consider while looking efforts in play, how should FAA the nations airspace. The DAC
into the future of drone technology. and the aviation industry approach approved the first two tasking
Additionally, there must be an larger UAS regulations? Should statements and the associated
eye to the future of a much larger, these regulations follow the same task groups are already off to work
single UAS, both from a positive guidelines as the regulations in gathering industry consensus on
and negative perspective. Take place for Small UAS? recommendations for the full DAC.
the Cormorant, for example, Or should larger UAS, which While these steps are a start in
an Israeli drone developed by can be the same size as a small addressing the opportunities and
Urban Aeronautics that can lift helicopter, achieving similar speeds challenges of an ever-evolving
up to 500 lbs. with its 1.5-ton and load capacities, be regulated UAS industry, our industrys
airframe. This UAS, which was in the same way as manned experience from the long-standing
under development for 15 years, aircraft? Alternatively, since UAS history of manned aviation gives
has just completed its first test have autonomous capabilities us an obligation to meet every
flight and fully autonomous test and require a different skill set to technological advancement with
flight in Israel. Billed as a mobile both fly and maintain, should they commonsense safety and security
ambulance, the Cormorants CEO have a set of regulations all their viewpoints not as adversaries,
claims that, the Cormorant is own? Helicopters have a human but as partners in building the new
safer than a helicopter, as it can fly element and, with the training National Airspace System.
in between buildings and below and experience of a human pilot,
power lines without the risk of possess the ability to make split-
Justin Towles is vice president, regulatory
blade strikes thanks to its unique second decisions in case of failure. and legislative affairs, AAAE. He may be
design, which uses internal rotors Or like Intels swarm technology, reached at Justin.towles@aaae.org.

O
OF UT
BOTHE
X BY DENNIS WISS, A.A.E.
OPEN HOUSE AND PUMPKIN DROP

For the past three years, the county has hosted an Open
House and Pumpkin Drop to kick off the fall season. On-site
FBOs participate and offer visitors an opportunity to tour
the facility, view CAF aircraft, civilian and military aircraft,
and take plane rides. Those joining in the Pumpkin Drop
are challenged to throw a pumpkin from a plane and hit a
ST. CHARLES COUNTYS SMARTT ground target. In 2016, nearly 500 attended this event, and
FIELD AIRPORT BRANCHING OUT WITH
it continues to grow each year.
SERVICES, EVENTS
Smartt Field Airport, located in northeast St. Charles
County, Missouri, has come a long way since it first opened
in 1942 as a Naval training facility.
The airport is home to more than 150 private planes
and three fixed base operators (FBOs): St. Charles Flying
Service, Skylink Aviation and the Commemorative Air
Force (CAF)Missouri Wing. Other tenants include the
Experimental Aircraft Association, Spirit of St. Louis Chapter
32, and Ozark Airlines Silver Swallows Alumni Association. A
locally based, national aerospace company also is a tenant
at Smartt Field.
While the airport has existed for nearly 75 years, many NOT JUST A TYPICAL SMALL AIRPORT
residents especially those relatively new to the county
The airports Ozark Room, named after the airline that
are not aware the airport exists. Airport staff began thinking
was headquartered in St. Louis from 1950 to 1986, has a
outside the box to come up with non-traditional activities
patio and barbecue area with views of the Grafton Bluffs
and events that would introduce non-aviation members
on the Mississippi River, as well as the runways and airport
of the public to the airport and educate them on what the
activities. The venue is rented for weddings, receptions and
facility has to offer.
other events.
Ideas generated by airport staff that have increased the
The CAF also rents out its hangar for events, allowing
visibility of the airport to the neighboring public include:
visitors to enjoy festivities surrounded by historic
military aircraft.

NEWSBRIEFS
Mark VanLoh, A.A.E., has been named CEO for Tulsa

International and R.L. Jones Jr. airports by the Tulsa Airports
Improvement Trust, effective Feb. 13. VanLoh most recently
served as aviation department director at Kansas City
International. Maria Sheridan, A.A.E., senior director,
government affairs and business development, Morristown
(New Jersey) Municipal Airport, has been named one of
2017s Best 50 Women in Business by NJBIZ magazine.
Sheridan is vice president of the Northeast Chapter-AAAE.
The Best 50 Women in Business awards program honors
New Jerseys most dynamic women in business who have
been making headlines in their field and share a commitment
to professional excellence to their community and to the
advocacy of women, according to the announcement.
Joseph Nardone, C.M., has been appointed CEO of the
Wayne County Airport Authority, which operates Detroit
Metro and Willow Run airports. Previously, Nardone served
as the authoritys vice president of business development
and real estate for nearly two years before being named
interim CEO. Brian Leuck has been named interim
vice president and airport manager for Washington Dulles
International Airport. Leuck succeeds Chris Browne,
A.A.E., who retired Feb. 3 to become deputy director of the
Smithsonian Institutions National Air and Space Museum.
A nationwide search for Brownes permanent successor
is underway, the airport said. Retired Air Force Gen.
Russell Handy was named aviation director for the San
A GREAT PLACE TO START A RIDE Antonio International Airport System, made up of San
Antonio International and Stinson Municipal airports, effective
Since 2013, the St. Louis Cystic Fibrosis Foundation Jan. 9. His top priorities will include increasing air service at
Cycle-For-Life bike ride and fundraiser has been held at San Antonio International, enhancing customer experience
Smartt Field. Bicyclists ride 25-, 50- and 100-mile routes and overseeing major construction projects, according
throughout St. Charles County, starting and finishing at to an announcement. Hal Bostic, C.A.E., president
the airport. In 2016, more than 225 participants raised of the Southwest Chapter-AAAE in 2002-2003, died Dec.
approximately $132,000 for the charity. 31. He served in key positions at Santa Maria (California),
Sacramento and Reno airports before retiring to Montana.
www.sccmo.org/237/Airport---Smartt-Field Lisa Cheung, LEED GA, has been promoted from airport
planner for Passero Associates to senior airport planner in
Dennis Wiss, A.A.E., is director of St. Charles County Smartt Airport.
the aviation services department. Matthew Singletary,
He may be reached at dwiss@sccmo.org. P.E., has been promoted from project engineer for Passero
to project manager in the aviation department. HMMH
named Katherine Preston a principal consultant in its
aviation group. She will be instrumental in providing support
to the firms aviation and climate and energy markets.
The Walsh Group named Thomas Haag national director
of aviation. Haag will lead the Walsh Aviation Center of
Excellence and be responsible for expanding the companys
aviation brand across the United States.

Airmall Opens Gym,
New Restaurants at BWI
A
irmall at Baltimore/ ROAM Fitness has opened a new users the time and opportunity to
Washington International location at Airmall at BWI Marshall, work out and freshen up without
Thurgood Marshall Airport which gym officials say is the having to worry about getting
(BWI Marshall) has unveiled a first all-in-one fitness and shower through security when finished.
number of new amenity and dining facility to be located post-security The 1,175-square-foot facility
options in recent months. at an airport in the U.S. This gives features a workout space for up to 21
people, a range of cardio equipment,
free weights and designated
stretching space. The storage wall
GLOBAL AVIATION PLANNING provides secure cubbies where
& DEVELOPMENT travelers can store their carry-on
luggage and personal belongings
Master Planning & Strategy and charge their electronic devices.
Terminal Planning & Design Users have access to private
Airfield / Airspace
Ground Transportation
shower rooms with complimentary
Environmental towels and shower products.
Financial / Business Planning Membership also includes
Commercial Development
complimentary rental of lululemon
athletic apparel and Brooks
Adrenaline GTS 17 running
landrum-brown.com shoes. Membership passes are
priced at $40 for a day pass, $175

RETAILBRIEFS
PENSACOLA BEACH HOUSE BAR Terminal 4 at John F. Kennedy International

Airport announced the opening of three
new offerings for travelers PANDORA,
Brooks Brothers and CORSA
Collections in an expansive walk-
through retail space. The 4,000-square-foot
store, operated by Paradies Lagardre,
offers both fashion and accessories.
PANDORA features the brands iconic,
hand-finished and contemporary jewelry
made from high-quality materials at
affordable prices. Brooks Brothers provides
a variety of mens, womens and childrens
clothing. The multi-brand designer boutique
CORSA Collections showcases a variety of
upscale branded accessories, including Kate
Spade, Lol, Tory Burch, Calvin Klein, and
more. Global restaurateur HMSHost, in
partnership with San Francisco restaurateur
April Spears, will bring Super Duper
Burgers to San Francisco International
as part of a new six-year contract valued
at $33 million. This will be the first airport
location for the San Francisco-based
burger joint. Super Duper Burgers will
be located in the airports international
terminal and is scheduled to open in early
2018. In addition to the upcoming opening
of Super Duper Burgers, HMSHost will
for a monthly pass and $600 for D. Travelers seeking authentic
continue to operate existing dining options
an annual pass with discounted Maryland-style seafood can visit
at the airport, including Gordon Biersch,
memberships available for a the expanded Obryckis Restaurant
Maxs Eatz, Maxs E.V.O.O. Caf, and
limited time. & Bar, comprising 2,469 square feet
three Starbucks store locations. Airmall
We continue to emphasize in Concourse B. Locally owned
USA announces the appointment of Ben
fitness, nutrition and healthy by the Cernak family, the newly
Zandi as president and chief executive
options for our customers, said renovated restaurant features
officer, overseeing the North American
Ricky Smith, chief executive officer expanded seating for 115 guests, a
operations of parent company Fraport,
of BWI Marshall. This innovation larger patio, reclaimed wood walls,
effective immediately. Fraports concessions
will offer another way for our and retains the historic back bar
program, Airmall, is located in four major
travelers on the go to stay active. that was in the original Baltimore
U.S. airports. Paradies Lagardre opened
Located post-security in BWI city location.
Big Bowl restaurant in Ronald Reagan
Marshalls new D/E connector, The new 804-square-foot
Washington National Airports Terminal B/C,
ROAM Fitness is open from 5 a.m. Chick-fil-A in Concourse A/B,
adjacent to Gate 23. This is the seventh
to 10 p.m. daily. locally operated by Concessions
restaurant Paradies Lagardre has opened
In addition, Airmall at BWI Solution Group in partnership
at the airport, in addition to Washington
Marshall has reopened Obryckis with Great Foods International, is
Pour Bar, U Street Pub, Magic Pan,
Restaurant & Bar in an expanded the franchises first location in a
Wow Bao and two Say Si Bon! Gourmet
space and added a new Chick- Washington area airport, according
Market locations.
fil-A location and a 480-square- to a release.
foot Smoothie King in Concourse

DEVELOPMENT OF AIRPORT EMPLOYEE:
ACCESS
GRANTED
BADGING
ACCREDITATION INTERACTIVE
AND CERTIFICATION EMPLOYEE TRAINING
MEETINGS AND
ONSITE TRAINING
SUPPORTING AIRPORTS IN DEVELOPING WORLD CLASS EMPLOYEES
AAAE SERVICES WITH YOU ALL THE WAY
From badging on day one, to advancing to the top of the field, the American Association of Airport Executives is there for airport employees
from start to finish. Hundreds of airports and thousands of employees interact daily with AAAE at their airports in a variety of ways, including:
BADGING Employees certified with AAAEs ACE Trusted Agent Training use AAAEs Transportation Security Clearinghouse to submit
airport worker background checks to ensure workers are properly vetted before accessing secure areas of the airport.
INTERACTIVE EMPLOYEE TRAINING IETLS addresses the unique needs of airports and trains thousands of employees throughout
each year with sophisticated interactive training that engages with effective, efficient and streamlined initial and recurrent training.
MEETINGS AND ONSITE TRAINING With nearly 90 meetings and a wealth of OnSite Training offerings, AAAE trains thousands of
airport personnel year-round, bringing industry experts to airports all over the country.
ACCREDITATION AND CERTIFICATION AAAE offers a variety of industry-recognized certifications and accreditations, from area-
specific certifications, such as Operations and Security, to broad-view executive accreditation with the A.A.E.
Visit aaae.org to learn more about all of the many offerings AAAE has for all levels of airport employees.
The Barclay Building | 601 Madison Street | Alexandria, VA 22314 | aaae.org/services

UPFRONT
Continued from page 8 concerned because it strikes an Olympic Mountains. The phase
appropriate balance between the one expansion is scheduled to
operation of the airport until Dec. publics interest in making local be open in 2019 followed by the
31, 2028. After that date, the city decisions about land use practices renovation of the current facility to
has the right to close the airport. and its interests in safe and efficient be completed in 2021.
In recognition of the citys aviation services.
authority to make decisions
regarding land use, the agreement TSA Adds 11 Airlines
allows Santa Monica to shorten Sea-Tac Breaks Ground On To PreCheck
the airports single runway to Modernization Project TSA announced the expansion
3,500 feet from its current length The Port of Seattle has broken of its PreCheck program to 11
of 4,973 feet. The city is obligated ground on the North Satellite additional airlines.
to enter into leases with private Modernization Project, which will Effective immediately, eligible
aeronautical service providers to expand and renovate the 44-year- passengers traveling on Aruba
ensure continuity of those services old facility at Seattle-Tacoma Airlines, Avianca, Boutique
until the runway is shortened and it International. Airlines, Emirates, Key Lime Air,
decides to provide such services on The $550 million expansion and Miami Air International, Southern
its own. renovation of the north satellite Airways Express, Spirit, Sunwing,
Mutual cooperation between will provide: eight new gates Virgin Atlantic and Xtra Airways
the FAA and the city enabled us with a 240-foot extension of the will have the opportunity to
to reach this innovative solution, building to the west; an upper level undergo expedited screening.
which resolves longstanding legal mezzanine; more than double the Currently, 30 airlines now
and regulatory disputes, said FAA existing dining and retail square participate in PreCheck.
Administrator Michael Huerta. footage; and a rooftop Alaska
This is a fair resolution for all Airlines lounge with views of the
ADVERTISERSINDEX
ADVERTISER WEBSITE PAGE
AAAE Annual Conference 2017 www.aaae.org/annual Back Cover
AAAE App www.aaae.org 31
AAAE App Based Transportation (ABT) Clearinghouse www.aaae.org/ABT 11
AAAE Services www.aaae.org/services 42
Arora Engineers, Inc. www.aroraengineers.com 14
Burns & McDonnell www.burnsmcd.com/aero Inside Front Cover
Delta Airport Consultants, Inc. www.deltaairport.com 18
Kimley-Horn and Associates, Inc. www.kimley-horn.com/aviation 27
Landrum & Brown www.landrum-brown.com 40
Michael Baker International, LLC www.mbakerintl.com 8
Oshkosh Corp. www.oshkoshairport.com 3
Ricondo & Associates, Inc. www.ricondo.com 23
RS&H www.rsandh.com 7
Yardi Systems Inc. www.yardi.com/airports Inside Back Cover

AIRPORTBILLBOARD
PASSENGERS BY AIRPORT TRAFFIC FOR DECEMBER
BUILDOUT
AIRPORT 2016 2015 % CHANGE
PANY&NJ APPROVES RECORD CAPITAL PLAN
The Port Authority of New York & New Jersey Board of Akron-Canton 126,233 118,401 6.6
Commissioners has approved the agencys largest-ever
$32.2 billion 2017-2026 capital plan. Boston Logan International 2,797,614 2,545,081 9.9
The plan allows for $11.6 billion in redevelopment
projects at the regions major airports during the next Bozeman (Mont.) Yellowstone Intl 94,094 87,975 7.0
decade, including the $4 billion LaGuardia Terminal B
replacement. It also provides for the advancement of Charleston (S.C.) International 281,660 272,800 3.2
work on Terminal A at Newark Liberty International and
the redevelopment of John F. Kennedy International. Chicago OHare International 5,857,410 6,126,011 -4.4
The 10-year plan will accelerate the rebuilding of the
regions aging infrastructure by leveraging billions Cincinnati/Northern Kentucky Intl 546,932 493,737 10.8
in private sector dollars, including public-private
Dallas Love Field 1,300,998 1,309,614 -0.7
partnerships on major transportation and terminal
projects, including those at the airports and bridges,
according to an announcement.
COPY
Gerald R. Ford International (Mich.) 216,017 202,769 6.5
BWI CONSTRUCTION CONTRACT APPROVED

The Maryland Board of Public Works has approved
Houston Hobby
TO COME 1,151,271 1,130,924 1.8
Houston Intercontinental 3,555,267 3,790,718 -6.2

a construction contract for Baltimore-Washington
International to expand and improve Concourse E, the Kansas City (Mo.) International 897,445 847,164 5.9
airports international terminal facility.
The $60 million contract provides for construction Myrtle Beach (S.C.) International 84,747 77,416 9.5
of a three-level, 70,000-square-foot extension to
Concourse E to support the airports increased Nashville (Tenn.) International 1,054,059 944,405 11.6
international airline service. The project will add six new
airline gates two full-service gates with airline hold Oakland (Calif.) International 1,030,516 972,335 6.0
rooms and four arrival-only gates.
Orlando International 3,680,050 3,542,299 3.9
FORT WORTH ALLLIANCE AIRPORT TO EXPAND
FBO company Alliance Aviation Services said it is Orlando Sanford International 240,438 215,399 11.6
constructing two new hangars at Fort Worth Alliance
Airport that will total 72,150 square feet. The hangars Portland (Ore.) International 1,539,247 1,440,162 6.9
also will include adjacent office and storage areas.
The expansion will provide needed space due to the Richmond (Va.) International 285,097 281,342 1.3
increased demand in North Texas, according to an
San Antonio (Texas) International 730,551 726,104 0.6
announcement from the company.
ORLANDO INTERNATIONAL PROJECT Southwest Florida International 840,501 835,359 0.6
REACHES DESIGN BENCHMARK
The design phase is nearly two-thirds complete Tucson (Ariz.) International 293,584 275,317 6.6
on the $1.8 billion South Terminal Complex (STC)
Phase 1 Terminal C at Orlando International Airport, and
construction activity will begin soon. The design team of
Fentress Architects, HNTB and Schenkel Shultz recently
reached the 60 percent threshold, with only the 90 DOMESTIC AND INTERNATIONAL FARES
percent and 100 percent design benchmarks remaining.
The STC design focuses on a unifying theme called m 2016 Domestic Fares
The Boulevard, a corridor that runs the length of 4.0 m 2017 Domestic Fares
the terminal and connects areas, including the ticket m 2016 International Fares
hall and concessions hub. Other aspects of the STC 3.5 m 2017 International Fares
include an arrivals and bag claim located on the third
DOLLARS IN BILLIONS
level to allow passengers views of Central Florida upon 3.0

arrival; state-of-the-art baggage handling system with
radio frequency identification technology offering 100 2.5
percent bag tracking; and concessions featuring more
post-security locations, club/lounge opportunities, and 2.0
a concessions in the park area. The first phase of the
STC will feature 16 gates with a flexible configuration 1.5
that will be able to accommodate narrow body, jumbo
and super jumbo aircraft. Construction is set to begin 1.0
in the first quarter of 2017 with projected completion Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
in 2020.

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or visit www.yardi.com/airports.

ATTENDING THE 89TH ANNUAL AAAE
CONFERENCE & EXPOSITION IS EASY!
May 7-10, 2017 | Long Beach, California
Step 3
Save Mo
ney
Step 2
Review the Exhibitor List
Step 1 essions
e Co nference S
Review th
n d airport find
t e a m a
w il l h e lp you, your
a t
o s e t h e s essions th ig g e s t c h allenges.
Cho o your b
solutions t
The annual conference provides an excellent opportunity to blend education with

A NEW the exchange of ideas that enriches each of us as well as the entire industry.
STANDARD
- Chris White, A.A.E., ACE, Airport Director
Albert J. Ellis Airport
aaae.org/annual See all the steps to attend at aaae.org/steps

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AAAE DELIVERS FOR AIRPORT EXECUTIVES

www.airportmagazine.net | February/March 2017

THE NEXT YEARS

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2016 AVIATION SPECIAL REPORT 1

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Volume 29/Number 1 | February/March 2017

2017 by members of Airport Magazines Editorial Advisory A S S O C I AT E E D I T O R

customer experience strategy; describe FAAs runway S TA F F P H O T O G R A P H E R

shows, please thank them for supporting Airport Magazine.

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marketing and business

Veteran Hill Staffer Joins AAAE

AIRPORTMAGAZINE.NET | FEBRUARY/MARCH 2017 | 5

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Passengers Report Better

Moodys Maintains Stable

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We begin each project by listening to your needs,

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Innovating and Developing

Data Captured and Typical Outlets include:

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This represents a 22 percent

FAA Registers More than

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The proving ground designees are:

More details about the

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Real-time tracking of TNC vehicles on your property at curbside or in your office

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As we begin 2017, the airport

Looking Back at 2016 passenger numbers now outpacing

and Ahead to 2017 there is a need to expand capacity

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