UAE Telecommunications Sector

Developments & Indicators, 2011 2014

6th Annual Sector Review

September 2015
UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Disclaimer

The TRA has compiled this report based on information received from industry, as well as from
publicly reported information from other sources.

Whilst this report and the information contained herein is, to the best knowledge of the TRA, free
from error, the TRA does not make any representations or warranties, either express or implied, as
to the accuracy of the information.

Furthermore, the TRA is not liable for any inaccuracies, errors or omissions in the information
contained in this document or any harm that may be incurred in reliance thereon.

If a reader wishes to use any of the information contained in this report as the basis for any
decision, whether or not related to investment, the reader is obliged to determine the accuracy of
the same.

Furthermore, the information is provided for educational purposes only and is not intended to be a
recommendation to take any particular course of action.

2
UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Table of Contents
Page

Introduction 4

Industry Background 5
Summary of Telecommunications Indicators .. 6
Employment . 7
Price Control and Consumer Complaints 8
UAE - Rankings ............................................................................................................. 9
Fixed Telephony Services .... 13
Mobile Services .. 16
International Voice Services . 20
Internet Services 22
Data Services 28

Annex 1: Abbreviations & Acronyms ... 29

Annex 2: Usage Indicators .... 30
Annex 3: Sources and Acknowledgments... 31

3
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Introduction

This report is the 6th TRA Annual Sector Review. It summaries the state of the fixed, mobile, and
data telecommunications markets in the United Arab Emirates (UAE) in terms of subscribers,
penetration rates, revenues, and usage (i.e. traffic volumes) for the years 2011 2014. The report
also outlines the UAEs ranking in various international studies.

The data contained in this report is published in aggregate form only and statistics for individual
Licensees are not provided. The TRA has taken this step to protect the commercially sensitive
information of each Licensee while recognising that for the purpose of transparency, sound
regulatory practice, and to aid in the development of competition a publication of this nature is
warranted.

The TRA wishes to thank each of Emirates Telecommunications Corporation (Etisalat) and
Emirates Integrated Telecommunications Company PJSC (du) for their respective contributions to
this report through the regular supply of sector specific information and statistics to the TRA.

4
UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Industry Background

The UAE telecommunications sector is currently served by two full-scaled telecommunications

operators, Emirates Telecommunications Corporation (Etisalat) and Emirates Integrated
Telecommunications Company PJSC (du). Competition in the UAE telecommunications sector
started de facto in early 2007 when du, the second Licensee, launched its mobile network services
ending nearly 30 years of telecommunications monopoly by Etisalat.

Today, the sector continues to be served by both Etisalat and du across multiple services as
illustrated in the table below:

Other data
Licensee Fixed Mobile Internet Leased Lines
services

Etisalat

du

Several other niche licences were granted by the TRA between the period from 2010 to 2013, namely:
Al Yah Satellite Services Company PJSC (2010), Al-Yah Advanced (2010), Star Satellite
Communications (2010), Al-Maisan Satellite Communications (2011), Media Zone Intaj FZ LLC (2011)
and Thuraya (2013). The impact on the above listed services resulting from the granting of these
licences on the relevant market(s) is yet to be seen and measured. Therefore, all data provided in this
report relates only to Etisalat and du, and the term Licensee refers only to either Etisalat or du.

5
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Summary of Main Telecommunications Indicators

The table below sets out a range of major indicators specific to the UAE telecommunications
sector for 2014.

Fixed Telephony
Indicator Mobile Services Internet Services
Services

Subscribers 2,103,000 16,819,000 1,090,293

Revenues (billions, AED) 2.7 25.5 4.6

Voice Minutes (billions) 2.9 28.7 N/A

ARPU(1) (monthly, AED) 110 126 354

AMPU(2) (monthly, minutes) 116 267 N/A

Source: 2014 Industry data provided by Etisalat and du to the TRA. Please note that these figures pertain only to telecommunications
services that are regulated by the TRA.

(1) Average Revenue per User (ARPU) : Calculated by dividing the total revenues for a given period by the average number of subscribers during the same period.
(2) Average Minutes per User (AMPU ): Calculated by dividing the total minutes for a given period by the average number of subscribers during the same period. 6
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Price Control and Consumer Complaints

The TRA is required to assess all requests from UAE Licensees to change retail prices. In 2014,
the TRA received 269 price approval requests (PCRs) of which 85% were approved.

In 2014, the TRA handled 3,413 complaints from business and residential consumers concerning
issues with Licensees which is a significant increase from previous years. There are two principal
reasons for the increased number of complaints. Firstly, the overall number of consumers is
increasing, thus there is a greater potential for complaints to arise. Secondly, there is increased
awareness among consumers of the TRAs complaints procedures and the TRAs activities in
safeguarding consumer interests.

PCRs (Price Control Requests) Consumer Complaints

3413
451 3500
500 410 3000
400

Number of Complaints
2500
Number of PCRs

2097
285 293 269 272 275
300 2000
230 1493
1500
200 980
1000
100 500

0 0
2011 2012 2013 2014
Total Approved
2011 2012 2013 2014

7
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

UAE Rankings in Various International Studies (2008-2015)

The TRA monitors the following three key performance indexes associated with the telecommunications
sector:
Networked Readiness Index (NRI);
ICT Development Index (IDI); and
Global Competitiveness Index (GCI).

The TRA played a key role in securing this progress through developing and implementing policies to
promote competition within the sector and providing an optimal enabling environment for ongoing
investment in telecommunications services and infrastructure.

The UAE is ranked 1st of all the Arab states in the 2015 Networked Readiness Index (NRI) study issued
by the World Economic Forum, and 23rd among all 143 countries assessed, moving up by one position
from 24th in the previous ranking of 2014. The NRI measures the capacity of an economy to fully
leverage ICT for increased competitiveness and development. The NRI study was published in The
Global Information Technology Report 2015 and is based on data collected by organizations such as
the International Telecommunications Union (ITU), the World Bank, and the United Nations (UN).
UAE Rankings in International Indices
2008-2015
2008 2009 2010 2011 2012 2013 2014 2015
10
12
20 23 23 19
24 24
Rankings

29 25 24 23
27 25 27 30
30 31
29 33 32
33 31
40 32
45
Global Competitiveness Index IDI Index Networked Readiness Index

8
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

UAE Rankings in the Network Readiness Index (NRI)-2015

The UAE is ranked 1st of all the Arab states in the 2015 Networked Readiness Index (NRI) study issued by the World Economic Forum,
and 23rd among all 143 countries assessed, moving up by one position from 24th in the previous ranking of 2014. The NRI measures the
capacity of an economy to fully leverage ICT for increased competitiveness and development. The NRI study was published in The
Global Information Technology Report 2015 and is based on data collected by organizations such as the International
Telecommunications Union (ITU), the World Bank, and the United Nations (UN).

In terms of the individual indicators analysed, the UAE ranked first among the Arab states in terms of:

Business-to-consumer Internet use;

E-Participation Index;
Internet access in schools;
Secure Internet servers;
Software piracy rates; and
Percentage of software installed.

Internationally, the UAEs worldwide rankings are as follows:

Indicator Worldwide Ranking
ICT use and Government efficiency 1
Mobile network coverage, in terms of the percentage of the population covered 1
The importance of ICT to the Governments vision of the future 1
The impact of ICT on access to basic services 1
Government success in ICT promotion; 2
Impact of ICTs on new services and products 2
Government procurement of advanced technologies products 2
Laws relating to ICTs 4
The impact of ICTs on new organisational models 5
Mobile phone subscriptions per 100 inhabitants 7
Firm level technology absorption 7
Business to Business internet use; 7
Use of virtual social networks 8
The availability of latest technologies 8

9
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

UAE rankings in the ICT Development Index (IDI)-2014

The International Telecommunications Union (ITU) recently launched the 2014 edition of its report
Measuring the Information Society (MIS). The MIS report, which has been published annually since
2009, features key ICT data and benchmarking tools to measure the information society, including
the ICT Development Index (IDI). The IDI captures the level of ICT developments in 166 economies
worldwide and compares progress made during the last year

The UAE has made progress and moved one place up in its IDI ranking to 32nd in the world. This
was the 2nd highest ranking among all the GCC and Arab states.

Key findings of the report include the following:

Indicator Worldwide Ranking

Mobile cellular sub-basket 6

ICT Price Basket 7

Fixed telephony sub-basket 14

10
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

UAE Rankings in the Global Competiveness Index (GCI), 2014-2015

A recently published report by the World Economic Forum based its competitiveness analysis on the Global 2014
Competitiveness Index (GCI), a comprehensive tool that measures the microeconomic and macroeconomic foundations
of national competitiveness. The competitiveness index is determined by measuring 12 sets of indicators, which include
Technological Readiness and Innovation.

The UAE was ranked 12th, shooting up 7 places out of 144 countries for the GCI 2014-2015.

Key findings of the Global Competitiveness Report are summarised in the table below:

Indicators Ranking
World ranking in Government procurement of advanced tech. products 2
World ranking in quality of overall infrastructure 3
World ranking in burden of government regulation 3
World ranking in Foreign Direct Investment (FDI) and technology transfer (Investment bringing new technologies) 3
World ranking in mobile telephone subscriptions/100 population 6
World ranking in effectiveness of anti-monopoly policy 6
World ranking in firm-level technology absorption 7
World ranking in availability of latest technologies 8
World ranking in intensity of local competition 9
World ranking in individuals using Internet 10
World ranking in extent of market dominance 10
World ranking in mobile broadband subscriptions/100 population 11

11
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Fixed Telephony Number of Fixed Lines

During 2014, the number of Fixed Lines increased by 17,000 from the previous year

Number of Fixed Lines (3) (000s) Business vs Residential Fixed Lines (000s)

2,150 60% 1100 1200 1207

2,103 972
2,100 2,086 1000
50%
2,050
2,000 1,967 885
40% 900 875
1,950 856
31%
Fixed Lines, thousands

Fixed Lines, thousands

839
1,900 24% 25% 25% 30%
1,850 1,825 800
20%
1,800
1,750
10%
1,700 700
2011 2012 2013 2014
1,650 0%
2011 2012 2013 2014
Fixed Lines Penetration Rate Number of residential fixed lines Number of business fixed lines

(3 ) The fall in penetration levels in 2012 was due to the use of a different set of population estimates to what had been previously used by the TRA.
12
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Fixed Telephony Revenues

Breakdown of Fixed Telephony Call Revenues (AED,

Fixed telephony revenues increased by 5.7% millions)
between 2013 and 2014. However, it is important 1,137
1,200.00 1,033
to note that these revenues do not include any line 926
983 945

Revenue, millions
rental revenues from double play (fixed line 1,000.00 831
720
services bundled with broadband) or triple play 800.00 620
(fixed line services bundled with broadband and 600.00
TV) subscriptions. 400.00
200.00
0.00
2011 2012 2013 2014
Domestic Voice Revenue International Voice Revenue
Total Fixed Telephony Revenues (4)
(AED, millions, excludes Double/Triple Play revenues) Monthly Fixed Line ARPU, AED

138
2,898
140 116
2,900 108 110
2,794 120
Millions, AED

2,800 ARPU, AED 100

2,667 80
2,700 2,643
60
40
2,600
20
2,500 0
2011 2012 2013 2014 2011 2012 2013 2014

(4) Total fixed revenues include revenues from single play fixed line telephones, calls from Payphones and calls to directory enquiry. It does not include revenue generated from the monthly charges for Double Play and Triple Play subscriptions.
13
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Fixed Telephony Usage

Total fixed telephony minutes Breakdown of Total Annual Voice

(excluding local calls) decreased by Minutes (Millions) (7)
13% between 2013 and 2014.

Minutes, Millions
3,000 2,720
2,504 2,453 2,457
Calls to mobile phones represents the 2,500

largest proportion of fixed line call 2,000

minutes. 1,500
1,000 596 490 578 450 563 396 349
500 148

0
2011 2012 2013 2014

Domestic Minutes - Fixed to Fixed Domestic Minutes - Fixed to Mobile

Total Annual Voice Minutes International minutes
(millions) (6)
5,000 Monthly Fixed Line AMPU (5)
Minutes (6)
3,806
4,000 3,532 3,412
Minutes, Millions

2,955 181
200
154
AMPU, Minutes
3,000
139
150 116
2,000
100

1,000 50

0 0
2011 2012 2013 2014 2011 2012 2013 2014

(6) In the 2nd Annual Review, the TRA used subscriptions as at the end of December to calculate average revenues and usage. In this report, the TRA has used average subscriptions over the calendar year.
(7) Local call minutes have been excluded from the calculations due to data discrepancies. 14
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Mobile Services Active Subscriptions

Mobile Number Portability (MNP) was introduced in December 2013. On average, during
2014 an average of 9,126 mobile subscriptions per month used MNP to switch their mobile
services from one Licensee to the other.

The number of active mobile subscriptions increased by 4.6% between 2013 and 2014.

The mobile penetration rate reached 199.3 % in 2014.

In 2014, postpaid subscriptions accounted for 15% of total mobile subscriptions.

Active Mobile Subscriptions (7) Breakdown of Prepaid vs. Postpaid
(000s) Subscriptions (8)
18,000 16,819 88% 88%
16,064 215% 87% 85%
16,000 11,727 90%
Subscriptions, Thousands

13,775

Percentage of subscriptions
14,000 80%
200%
12,000 199% 199.3% 70%

10,000 192.9% 185% 60%

Penetration
50%
8,000
170% 40%
6,000
168% 30%
4,000 12% 13% 15%
155% 20% 12%
2,000 10%
- 140% 0%
2011 2012 2013 2014 2011 2012 2013 2014
Total subscriptions Penetration Rate
Prepaid Postpaid

(7) Active is defined as any subscriber who has made or received a voice or video call in the preceding 90 days, or has sent an SMS or MMS during that period.
15
(8) Prepaid figures include subscribers on visitor SIM packages.
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Mobile Services Revenue

Revenues generated from mobile services Breakdown of Total Revenue (9)
increased by 14.9% in 2014. The majority of this (AED, millions)
revenue increase came from prepaid services 14,824
which increased 16.9% from the previous year. 15,000
12,339 12,675
12,015
9,864
The relative difference in the revenues 10,000 7,634
8,356
6,787
generated from prepaid and postpaid is
decreasing overtime. 5,000

-
2011 2012 2013 2014
Total Mobile Revenues
(AED millions) Prepaid Revenue Postpaid Revenue

19,932 20,899 22,220 25,533

20,000
19,000 Mobile Monthly ARPU
18,000
190
17,000
170
148
Millions, AED

16,000
150 136

ARPU, AED
15,000 124 126
14,000 130

13,000 110
12,000 90
11,000 70
10,000 50
2011 2012 2013 2014 2011 2012 2013 2014

(9) Excluding Blackberry revenue, as that level of the revenue segregation is not available
16
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Mobile Services Usage (Minutes)

Total annual mobile originated call Breakdown of Total Annual Voice Minutes (millions)
minutes increased by 9.6% between

Voice Minutes, Millions

2013 and 2014. 20,000 17,261 17,990 18,279
15,862
15,000

10,000 7,047 7,048

5,352 5,155
5,000
928 151 987 139 1010 137 1027 143
0
2011 2012 2013 2014
Mobile to Fixed Mobile to Mobile

Total Annual Voice Minutes International minutes Outbound roaming

(millions)
28,702
30,000
26,184
Mobile Average Minutes Per User (AMPU) (10)
23,543
25,000 22,293
Minutes, Millions

20,000 400 334

309

AMPU, Monthly
280 274
15,000 300

200 165 153

142 130 146 142
10,000 125 119
100
5,000
-
2011 2012 2013 2014
-
2011 2012 2013 2014 Total Prepaid Postpaid

(10)
AMPU (Total)= total minutes generated from the total mobile subscriptions divided by the average number of mobile subscriptions. AMPU(Prepaid)= total minutes generated from the prepaid subscriptions divided by the
average number of the prepaid subscriptions. AMPU(Postpaid)= total minutes generated from the postpaid subscriptions divided by the average number of the postpaid subscription. 17
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Mobile Services Usage (SMS & MMS)

Total Number of SMS (11)
The total number of SMS and MMS 2,900
2,723
3,000
messages sent during 2014 decreased 2,373

SMS, Millions
by 14% and 39% respectively when 2,500 2,039
compared to 2013. 2,000

1,500

1,000

500

-
2011 2012 2013 2014

Total Number of MMS

% Growth % Growth 60
% Growth 51
2012-2013 2013-2014
2011-2012
50 43

MMS , Millions
40 33
SMS -6% -13% -14%
30
20
MMS -15% -23% -39% 20

10

-
2011 2012 2013 2014

(11) SMS includes domestic SMS, international SMS and SMSs sent by outbound roamers.
18
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

International Voice Services from Fixed and Mobile

Breakdown of International Outgoing Traffic Breakdown of International Revenues

(Millions, Minutes) (AED Millions)
9,602
10,000 9,253
9,508
10,000 8,788
Minutes, Millions

7,443 7,047 8,489 8,465

8,000 8,153 7,745
7,563 7,322
5,842 5,605 5,155 8,000

Millions, AED
5,352
6,000
6,000
4,000
4,000
2,000 490 450 396 349
2,000 926 831 720 720
-
2011 2012 2013 2014 -
2011 2012 2013 2014

Total International Minutes Minutes from Mobile

Total International Revenues Revenues from Mobile
Minutes from Fixed
Revenues from Fixed

% growth % growth % growth % growth

% growth International % growth
International 2012- 2013- 2012- 2013 2013- 2014
2011- Revenues 2011- 2012
outgoing Minutes 2013 2014
2012

From Fixed -8% -12% -12% From Fixed -10% -13% 0%

From Mobile -3.6% 36.7% 31% From Mobile -3% 3.8% 13.4%

19
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

International Voice Services - 2014

International Call Minutes (Fixed + Mobile ) by Destination (top 10 countries) (12)

3,000

2,418
2,500
international traffic, Millions

2,113
2,000

1,500
1,150
1,000
498
500 395 388 370
186 101
133 338 6 51 14 15 3 86 55 70 5
0
Pakistan India Bangladesh Egypt Nepal Philippines Saudi Afghanistan Iran Indonesia
Arabia

2014 Outgoing 2014 Incoming

Calls to Pakistan, India, Bangladesh represented 77% of total outgoing international traffic in 2014.

(12) Top 10 countries refer to most popular destinations of outgoing calls.

20
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Internet - All Subscribers

As of December 2014, there were 1,090,293 Internet subscribers in the UAE.

The percentage of internet subscribers using fiber technology increased by 14.7% between 2013 and 2014.

As at 2014, 88% of internet subscribers were connected using fiber technologies.

Total Internet Subscribers (13) Internet Subscription by

Technology
Total Subscribers
Internet Subscribers, thousands

Internet Subscribers, thousands

1,600 964
1,000
1,400 1,327 827 841
800 679
1,200 1,090

Penetration
1,043
958 495
1,000 600

800 400 272

600 198
200 122
400 6 4 3 3
0
200 2011 2012 2013 2014
2011 2012 2013 2014
Total Subscribers Wi-Max , Cable Fiber *Copper

(13) The large decline in the number of internet subscribers in 2012 was due to changes in the methodology for recording dial-up subscribers. As from 2012, the TRA began reporting only the number of active dial-up accounts rather than
the total number of dial-up accounts. Active accounts refer to those that have been used in the previous 90 days. 21
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Internet - Broadband Subscribers

The total number of broadband subscribers increased by 4.6% between 2013 and 2014.
The penetration level of broadband was 12.9% as at December 2014.
Broadband Subscribers (15)
Broadband Subscribers in Thousands

1,200 1,090 65%

1,042
1,000 955 55%
873
45%
800

Penetration
35%
600
25%
400
15%
200 14.8% 12.5% 12.9%
11.6% 5%

0 -5%
2011 2012 2013 2014

Broadband subscribers Broadband Penetration Rate

Broadband Subscription Shares by Package (15)

In 2011 In 2012 In 2013

In 2014
Stand alone Stand alone
Stand alone
17% 31% 34% 24% Stand alone 23%
Double Play Double Play 37%
Double Play Double Play 46%
49%
Triple Play Triple Play
34% Triple Play
35% Triple Play
39% 31%

(15) Stand alone includes copper, WiMax and Fibre connections. Double Play subscriptions refer to bundled landline and broadband packages while Triple Play subscriptions refer to bundled landline, broadband and TV packages.
The TRA began the collection of these statistics in 2011. 22
UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Residential and Business Internet Subscribers

Residential Internet Subscribers, (000s) Business Internet Subscribers, (000s)

Business Subscribers, Thousands

Business broadband subscribers
Residential Subscribers, Thousands

Residential broadband subscribers

102 108 117 121
925 969
1,000 847 100
772
800 80

600 60

400 40

200 20

- -
2011 2012 2013 2014 2011 2012 2013 2014

Residential broadband subscribers Business broadband subscribers

Subscriber growth
Subscriber growth Subscriber growth
2012- 2013
Service 2011 - 2012 2013- 2014

Residential broadband 10% 9.2% 4.7%

Business broadband 6% 8.3% 3.4%

23
UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

The Distribution of Residential and Business Broadband Subscribers

Residential Broadband Subscribers Distribution of Residential Broadband Subscribers by Internet Speed, 2011 - 2014
58% 67% 75%
47%
45%

30%
20% 19%
17% 18%
16%
12%
15% 9% 11%
7% 5%
2% 4%
1%
2%
0.020%
2%
0.010% 1%0.004%2% 2% 1%0.002%1%
0%
2011 2012 2013 2014
256 Kbps 512 Kbps 1 Mbps 2 Mbps 3Mbps 4 Mbps Above 4 Mbps

Distribution of Business Broadband Subscribers by Internet Speed, 2011 - 2014

78%
Business Broadband Subscribers

50%
39%
40% 36%
31% 32%
27%
30% 25%
19% 21%
20% 13%
8% 11% 11%
8% 8%
10% 5% 6% 6% 6%
3% 2% 3%
1% 0% 1% 0.20% 1% 0.16%
0%
2011 2012 2013 2014

256 Kbps 512 Kbps 1 Mbps 2 Mbps 3Mbps 4 Mbps Above 4 Mbps

24
UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Internet Services Revenue

Internet revenues have steadily increased over the past 4 years.

Total Internet Revenues (AED, millions)

4,325 4,612

4,800
3,827
4,400
4,000 3,322
3,600
3,200
Revenue, AED

2,800
2,400
2,000
1,600
1,200
800
400
0
2011 2012 2013 2014

25
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Internet Services ARPU Broadband

Internet ARPUs (Average Revenue Per User) have increased over time. This may be due
largely to subscribers moving to higher speed broadband packages.

Business broadband monthly ARPU is significantly higher than that of residential subscriptions.

Broadband Monthly ARPU, AED

1136
1200
1047
1001
919
1000

800
Broadband ARPU, AED

600

331 346 357 354

400 261 270
252 256

200

0
Overall Broadband Residential Broadband Business Broadband

2011 2012 2013 2014

26
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Data Services Leased Lines

The number of leased line subscribers reached 53,403 in 2014.

Leased line revenues increased by 2.5% between 2013 and 2014.

Total Leased Line Subscribers Total Revenue (AED millions)

54,000 53,403
1,280 1,268
52,082
52,000 1,260
1,237
1,240
Number of Subscribers

50,000 49,161

Revenue in millions
1,220
1,198
48,000 1,200

1,180
46,000
44,739 1,160 1,145

44,000 1,140

1,120
42,000
1,100

40,000 1,080
2011 2012 2013 2014 2011 2012 2013 2014

27
UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Annex 1

Abbreviations & Acronyms

UAE United Arab Emirates
TRA Telecommunications Regulatory Authority
ITU International Telecommunication Union
AED United Arab Emirates Dirham
ARPU Average Revenue Per User
AMPU Average Minutes Per User
SMS Short Message Service
MMS Multimedia Message Service
FTTH Fibre To The Home
ISDN Integrated Services Digital Network
ADSL Asymmetric Digital Subscriber Line
Kbps Kilobits Per Second
Mbps Megabits Per Second
PCR Price Control Request
NRI Networked Readiness Index
IDI ICT Development Index
GCI Global Competitiveness Index

28
 UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Annex 2

Usage Indicators
Fixed Line Indicators for the year 2014
Average duration of domestic calls from fixed lines(16) 1.94 min

Average revenue of national calls from fixed lines(16) AED 0.32 /min
4. 69 min
Average international calls duration from fixed lines

Average revenue from International call from fixed lines AED 1.78/min

Average number of international call minutes per fixed line 13.76 min/month

Mobile Indicators for the year 2014

1.62 min
Average duration of mobile domestic voice calls
4.68 min
Average international call duration

Average revenue from International calls AED 0.95/min

Average international minutes per subscriber 45.67 min/month

Average national SMSs per subscriber 7.19 SMS/month

2.68 SMS/month
Average international SMSs per subscriber

(15) Local call minutes have been excluded from the calculations due to data discrepancies.
29
UAE Telecommunications Sector Developments & Indicators (2011-2014), issued August 2015

Annex 3

Sources and Acknowledgments

International Telecommunication Union (ITU) www.itu.int/

Industry statistics 2011 2014 Provided to the TRA by du and Etisalat on

a monthly basis.
World Economic Forum
http://www.weforum.org/

http://www.itu.int/en/ITU-
International Telecommunication Union (ITU) D/Statistics/Pages/publications/mis2014.aspx

http://www3.weforum.org/docs/WEF_GlobalCompe
World Economic Forum
titivenessReport_2014-15.pdf

30