COPY OF INTERNSHIP COMPLETION LETTER

ACKNOWLEDGEMENTS
LIST OF CONTENTS
LIST OF TABLES
LIST OF GRAPHS
LIST OF FIGURES
LIST OF APPENDIX
EXECUTIVE SUMMARY
 CHAPTER I
INTRODUCTION

1.1.Company Profile
As a company which older than the age of the Republic, PT Pos Indonesia has a long
history in building social and cultural communication in Indonesia. Pos Indonesia was
established in Batavia (1746) by the Governor-General GW Baron and for the first time
transformed into PTT in 1906; Djawatan PTT (1945); PTT PN (1961); PN Pos and Giro
(1965), Perum Pos & Giro (1978), and becomes PT Pos Indonesia (Ltd) since 1995 until
now.
As one of state-owned enterprises engaged in services, PT Pos Indonesia (Ltd) held post
service for people inside and outside Indonesia, as well as optimizing the use of its
resources to produce goods and/or services of high quality and competitive benefit in
order to enhance
PT. Pos Indonesia is State-Owned Company (SOC) which contributed in services courier,
logistic, and financial transaction. PT. Pos Indonesia is one of the Oldest SOC in
Indonesia. established by Dutch on 26 August 1746 in Batavia (Jakarta) for make it easy
to send the mail between regions.

Figure 1.1 PT Pos Indonesia Logo

PT. Pos Indonesia has golden experience period between 1970s until 1980s. however,
because rapid progress of technology information and communication, society lifestyle,
as well as the liberation trend, post business services has decline of experience very
significant. PT. Pos Indonesia has decline in performance on 2000 2007 period. The
use of short message application such as SMS, email, media social that can be done with
cellular phone and internet replace role of individual mail post. so also a proliferation of
delivery courier business by private company that make market place of PT. Pos
Indonesia it rushes. That conditions make PT. Pos Indonesia to changed soon and do
business transformation . Company management had a plan for company resurrection in
2009 and compose the new vision and mission as well as the create a long term planning
for build company competency that can more adapt against the development of age.
Through the internal transformation program and company business, PT. Pos Indonesia
revenue reach more than 4 trillion rupiah or increase triplets than 2006-2007 period.

PT. Pos Indonesia has a target to reach the revenue growth of company triplets from 2014
became 12 trillion rupiah. There is a three way to transformation who traveled by PT. Pos
Indonesia, i.e. : form holding company, core business revitalization and develop new
business. The study of Management Research Center Indonesia University has three core
business, such as mail business and package, logistic business, and financial service
business.

PT. Pos Indonesia on run the business must bound against norms which apply and the
subject to voluntary on the business, the legislation that should be adhered by PT. Pos
Indonesia as follows :

1. Legislation Number 19 in 2003 about State-Owned Company;

2. Legislation Number 40 in 2007 about Limited Company;

3 Legislation Number 38 in 2009 about Post;

4. Governance Regulation Republic of Indonesia Number 5 in 1995 about Redirects

General Company form become company;

5. Governance Regulation Number 45 in 2005 about establishment, Structural,

Supervision and the dissolution of the State-Owned Company (the State Gazette in
 2005 Number 117; additional the State Gazette Number 4305);

1.1.2 Vision and Mission

Vision : Become giant post from east

Mission : Become asset what useful for country and state.

Become joyful work place.

Become best choice for the customers.

always struggling to give better ideas for country,

state, customers, employees, society as well as the stake holder.

Tagline : we carrying mission.

Credo : The limited Resources, but creativity unlimited,

With faith to the god and unity, we toward to Triumph.

1.1.3 Corporate Values

PT. Pos Indonesia has corporate values as follows :

C = Customer Oriented

(PT Pos Indonesia (Persero) has always strived to provide the best service
for consumers)

I = Integrity

(PT Pos Indonesia always has honesty and ethics in the conduct of business
activities of the companys)
 N = Networking

(PT Pos Indonesia upholds a broad network of relationships between the

company, namely by sharing knowledge and information, PT Pos Indonesia
(Persero) potentially increase the companys )

T = Team work

(PT Pos Indonesia (Persero) upheld the value of teamwork)

A = Accountable

(PT Pos Indonesia (Persero) upholds the attitude of being responsible for the
activity of managing the company)

P = Professional

(PT Pos Indonesia upholds the value of professionalism in the management

of company activity)

O = Optimistic

(PT Pos Indonesia work based on the goals and motivation to be the best)

S = Spritual

(PT Pos Indonesia was able to give a broader meaning in any work that is
done in the interest of the community)

shareholder values by applying the principles of Limited Liability Company.

To achieve the aims and objectives of PT Pos Indonesia (Ltd), it organized following major
effort:

a. Written Communication Services and / electronic mail service

b. Parcel Service
c. Logistics services

d. Financial Transaction Services

e. Postal Agency Service

f. Giropos Service

g. Other services that supported in laws.

This is in line with the Government Regulation No. 12 of 1998 article 4 paragraph (1) on
Limited Liability Company (Ltd), which stated that the intent and purpose of establishing a
limited company is to provide goods or services of high quality and strong competitive both
in domestical and international market. Even at the time the company carries out special
assignments to hold public benefit functions, it should consider the intent and purposes
mentioned in paragraph (1), As a member Universal Postal Union (UPU), PT Pos Indonesia

(Ltd) has to follow two basic postal service administration principles, there are:

a. Single Postal Territory

Based on this principle, the entire region UPU member countries including the single postal
territory that Indonesia is considered as part of the single postal territory which united for the
exchange of postal items.

b. Freedom of Transit

Based on this principle, PT Pos Indonesia (Persero) in its capacity as operator assign and
represent the state, distribute, or forward all postal items other countries by means of the
safest and quickest route.

1.1.4 Business Profile

1.1.4.1 Mail
 1. PT Pos Indonesia extending the cooperation with the Indonesian Army (TNI
AD) ministry official army postal items, starting on January 2, 2015 to
December 31, 2015.

2. Aliexpress, giant shopping site E-commerce from China, Alibaba Group,

interested in working on the online shopping market in Indonesia. Site which
is famous for its service free shipping (free shipping) to pick up the PT Pos
Indonesia (Persero) for the work of Indonesian consumers are considered to be
very potential. Aims to work on the delivery of goods from China to Jakarta,
or vice versa, AliExpress is also working with companies from Singapore,
Singapore Post (SingPost). The new service in collaboration with Pos
Indonesia will be launched at the end of February.

3. Pos Indonesia again believed the Government to channel funds PSKS. Aid
taken from APBN-P 2015 to 16,370,897 families (KK), 340 thousand
Disabled Issues Family Welfare (POM) and the remaining 500K into a reserve
(buffer) for families who have not yet registered. PSKS recipient will get help
to Rp 600,000 per family which is an accumulation of three months, namely
January, February and March (@ Rp 200,000 per month). PSKS distributed
simultaneously in 34 province began 1 April 2015 16.5 million beneficiaries
with a total budget of Rp 9.8 trillion.

1.1.4.2 Financial Services

1. Pos Indonesia cooperated with Bank Mantap (Mandiri TASPEN Pos). The
signing of the MoU and cooperation through MCC done directly by the Acting
Director of the post Purnomo and CEO of Bank Mantap Nixon Lambok
Pahotan Napitupulu in Graha Pos Indonesia (GPI) Monday 31/08. As for the
cooperation between Indonesia and Bank Mantap Pos includes cutting
pensions for retirement loan installments, forwarding and logistics services,
Mail and Parcel, provision of credit facilities to the employees and the use of
each party.

2. Pos Indonesia was also a success of the governments program Indonesia

Sehat by supporting and cooperating with BPJS in the distribution Cards
 Healthy Indonesia, the national health insurance program collecting and
distributing mail in order to deliver information to the participants of the
National Health Insurance.

1.1.4.3 Retail

1. Pos Indonesia has regained brand recognition from Superbrand 2015.

Supebrand International is an independent entity that is engaged in brand
recognition. This organization helps to promote the brand and give recognition
to the brands through a variety of assessment and survey company Nielsen.
Superbrand Indonesia is a licensee of the International Superbrand. To obtain
the Superbrands status required by Superbrands International, the brand must
meet the requirements of Market Dominance, Longevity, Goodwill, Consumer
Loyalty and Overall Market Acceptance. Currently Superbrand has the brand
recognition to more than 90 countries worldwide. In 2015, for the third times
Kantoros achieve Superbrands brand recognition. Through this Achievement,
PT Pos Indonesia (Persero) eligible to be a member of Indonesias 2015.

1.1.5 Line of Business

1. Postal Services business and financial services, including current accounts in

cash or giro based (accounts);

2. Communications services business, logistics services, retail services, agency

services and other services that support the implementation of the postal
services business and current accounts in accordance with the legislation in

force;

3. For utilization and development of its resources to support the activities of

the Company.
1.1.6 Companys Structure

Figure 1.2 Organization Structure

1.2.Scope of Work
In PT Pos Indonesia, I placed in the Change Management Office (CMO). The scope of
work of the CMO is first, Evaluate where a leader or a competent person to join an
evaluation before the results were in use or in use. Second communicate, communication
is the form of their sense of community within the responsibility of a task to commit to
the best results without involving the ego, that success is its self-owned. Third
 Documenting, Results have been achieved must be documented, so that one day there is a
change in need who can see the documents that exist and make reference to make
changes.
MOC is required for :
1. The internal factor, namely to improve the work process and end result (outcome)
which includes:
a. MOC become tools (tool) to propose and monitor change,
b. Make communication, coordination, and documentation becomes more good,
c. Participation party add that related (process owner and share disciplinary expertise)
in decision-making,
d. increase (Reliability) system / equipment, risk of accidents and incidents in work
environment and repetitive work unnecessary.

2. External Factor, namely:

a. The audit results of the internal audit and HAZOP assessments in the field of highly
recommends the implementation of the MOC,
b. MOC is required as part from Operational elements Excellence

At this time PT Pos Indonesia is undergoing many changes in a short time, be it change of
Board of Directors, system, business strategy, structure, Key Performance Indicators,
compensation, reward and punishment. Therefore the scope of work includes designing
and analyzing the organizational structure, finding a theory that fits the needs of corporate
strategy and maintain the integrity of satisfaction and employee performance.
Changes to the management of human resource management, is the hope, the emergence
of creativity. The emergence of creativity should be rewarded and if the evaluation would
be implemented or applied, particularly in the field of oil and gas industry. With the
increasing creativity shows harmonization between the leader and implementer in this
case the employee. Reality happens to the oil and gas industry primarily to reduce the
cost, risk and efficiency is an absolute necessity that must be achieved.

1.3 Business Issues Exploration.

Business and its environment changes so fast should be accompanied with precise
maneuver if do not want to get run over or lose from competition. This change will
not only impact on the system, but also implementing the system itself, which is
Human. The next problem is that the human element is the part that has a resistance
(resistance) at most. The term was Status Quo. Therefore, it takes an approach that
man, as the most important element, has a positive view of the changes, even ready to
be a part of it. This approach is called Change Management or Change Management.
By definition, Change Management is a structured and systematic process to help
transition individuals, work teams, and organizations from a condition toward the
desired goal.
Components that must exist in the Change Management are:
1. Encourage readiness for change and overcome its rejection.
2. Formulate direction of change expected.
3. Preparing the Agent Changer (Change Agent), including the informal leader.
4. Develop activity plan, build commitment and committee structures.
5. Prepare infrastructure changes, building a support system for the Agent Changer,
build competencies and new skills, and appreciate any small progress. Employee
satisfaction on a company is a crucial things to note by corporate management.
With high employee performance on a company then company performance
overall as a whole will experience increased and course will give company an
advantage. Therefore a company should be able to guarantee and increase the
satisfaction of workers, because employee satisfaction and employee performance
very closely, can not be separated.

According to interview result with some Vice President and some employee in Head
Office Pos Indonesia, in five years too often the changes that occur in PT. Pos
Indonesia, be it organization structure, compensation, regulations, leadership, reward
and punishment, facility, culture, firmness in applying the rules, and the obscurity of
KPIs. This is directly impacting as well as not directly to head office employee.

high low levels of satisfaction perceived by employees will affect to loyalty and
commitment against company, that also will be affect to level of satisfaction. Satisfied
employees are more likely to be involved in your organization can increase
productivity, while employees who are not satisfied then it will affect the operation of
the Organization in the achievement of the goals.
CHAPTER II BUSINESS ANALYSIS
2.1.Theoretical Framework
2.2.Methodology
2.3.Root Cause Analysis

CHAPTER III BUSINESS SOLUTION

3.1.Proposed Solution
3.2.Practical Implication
3.3.Implementation Plan

CHAPTER IV LESSONS LEARNED

4.1.Lessons Learned from The Problem Solving Activity
4.2.Lessons Learned from The Internship Program

REFERENCES
APPENDIX