@) Diplomacy sevard Pe nervdte Business Resource Pack You think... {must say one thing. We will not supply any goods without payment first, Sia First, what’ we want is this... But you Say... 1 Ineed to discuss that with my manager. (would) _ That is very difficult for us. (would) SSUES REL ESR rece I want to start by explaining our position. (would like) Can | just make one point? (could) Sorry, can | just finish? (could) We expect you to pay in advance. (would) qaqgag090na That's fine. (would) evYo ae on What can you offer us in return? (could) (Gain ad fad BoE Rud Hanon i ape NEG ED BPS ad NOEDiplomacy worksheet @® ACTIVITY Prirwork: speaking AIM “To speak diplo ‘GRAMMAR AND FUNCTIONS ‘Would and could for poite requests in negotiations VOCABULARY Negotiation: to offer (something) in etara, to payin advance, ‘to interrupt, to explain one’s postion, w make x point PREPARATION Make one copy of the worksheet for each student ia the class. TIME 20 minutes tically when negoriating, PROCEDURE 1 Introduce the idea of language appropriacy by asking, ‘students how they would ask a) friend and b) the bank to Jend them some money. Foresample: John, Can you lend me £10 for a taxt? ) Good morning, Would it be possible to arrange a loan to buy a car? 2 Teil them that they are going 10 look at ways of expressing themselves more diplomatically indifferent siwuations 3. Give a worksheet ro each student and ask them why the phrases in thought bubbles would not be appropriate in & ormal business negotiation (they are too direct). 4 Asksudnisiowakinpasiomicniepimsnde thot ube th he splenequenn he seen ndr he eB yous. Epa hat they shoal pt he eter eto te spech be the comesponding scence st nebo of ie wesc 5. When they have finished, go through the answers with the whole cass 6 Focus the students’ attention on the sentences, Ask them 10 rephrase the sentences, using would or could to complete the process of making ‘correct and diplomatic sentences, ‘Check the answers with the whole lass, FOLLOW-UP Ask the students o look a this short informal eter to:a collezgue and then to write a similar, but more formal tert acastomer. Dear Diana 1 got your note about the coffee cups If yo wart some, pot need to fl out this staff order form. Be quick because ‘he offer of 10 percent discount onky lasts unt the end of the month Best wishes Stan ANSWERS 1g 2a 3f 4¢ 5b 6d 7e 8h But you say... 1 Iwould need to discuss that with my manager. 2. That would be very difficult for us. 3 twould lke to start by explaining our position. 4. Could just make one point? 5. Could finish? 6 Would you pay in advance? 7 That would be ine. 8 What could you offer usin return?