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:
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/
-
1.1 1313 1
-

- 1.1 1313 2


-
- Planned 1.2 1314 3
Event
-
PM
- FSM
Job Ticket
1.3

- 1314 4

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5 ...............................................................................................................................

) ) 7 ..............................................................................

8 .......................................................................................................... Adhoc Channel

11 .................................................................................................................... ACK Alarm

12 .......................................................................................................... Advance Filter

17 ..............................................................................................Widget/Dashboard

19 .................................................................................................................

22 .........................................................................................................

23 ......................................................................................................

25 ............................................................................................................... Fault Inbox

34 ........................................................................................... Work order/Activity

39 ........................................................................................................................

52 .................................................................................................. WO/Activity Inbox

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54.........................................................................................................

( ) 51 ...........................................................

58 ......................................................................................... Planned Event

14 ............................................................................................................ PE

15 .......................................................................................................................... PE

( )17 .................................................................................

77 ............................................................................................................. TT Dashboard

( Visualiser ) 72 ...........................................................................................

)( Performacne Manager (PM )87 .......................................................

)( Job Ticket, Field Service Manager (FSM )87 .................................

( ) 177 .........................................................................................

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eTOM

( OSS )Operation Support System Clarity

1391

. 47

5 111
 :

. )1

Acknowlegh . )2

)3 Dashboard .

)4 WorkOrder Ticket Activity .

)5 .

)6 MTTA MTTR .

)7 Service Manager .

Inbox )8 WO Ticket Activity .

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) (Alarm Manager
Front Office
.
:
( PING ):
Http://10.15.33.1:8080/clarity :

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Clarity Alarm Manager

Adhoc Channel

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Topic list

Add .

9 111


Minor & Threatened Major Critical

)Province : .

Widget .

Unacknowledged Alarm

( )

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Acknowledged Alarm

Quick Filter

Configure

( = :) On Time Local

11 111


Show All

Hide All

Show Move Up

Move Down .

Advance Filter .

Advanced Filter

( Create ).

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Create AND OR

: AND .

: OR .

1 ( 2 ) ( AND )OR

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Done Run

%T% AND

AND % PU% AND

save .

14 111


Acknowledge .

Acknowledge Alarm

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Acknowledge Alarm .

Workflow

Fault No. Ack Time Ack User .

11 111


A Assigned WG

Service Manager

Service Manager .

Widget : Dashboard

Widget :

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Dashboard .

Dashboard :

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Dashboard :

History

Alarm History :

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Alarm History

History .

Create

Alarm Manager .

Alarm History

( On Time Local ):

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Run :

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SYNC Firefox

. Firefox

Adhoc Channel Alarm Pei view .

Adhoc Channel

Dashboard

( Dashboard

).

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(.)jdk-6-32bit

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Service Manager

Work Order Fault Activity Work Group

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ActivityWOFault

Activity Close WO Close

WO Close Fault Close.

Fault inbox

Fault Assurance

Work Group

Fault .

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Fault Inbox

Fault ( ) WG

WG LOV LOV

: 1 %

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:2 LOV

Visible:

:3 Firefox .

27 111


WG SET

Export to file

C TEMP

Toggle Colour Display Dashboard

Cleared Confirmed

Fault .

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: Status AwaitingInitial

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Fault inbox :

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WO Fault :

: ( )Manual Ticket

WG

WO

WG

Assurance fault manager Fault maintenance

WO

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WO .

Entered by WG .

Comments Comment .

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Ctrl+E .

Links link Category

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Category Identifier

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Work Order WO

Workflow

Flow . Error Workflow

Confirm Admin .

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WO

)Fault Inbox(WO Status WO :

Work Order & Activity

Work Group WG

( .)52

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Status WO

Inprogress Assigned Close :

Date Updated by WO

Proposed start & End WO

Actual Start WO

Actual End WO .

Data Reviewed & Approved by Created

WO

Inprogress ( MTTA ).

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Node Category

) Notification (SMS .

Activity Work Group

( .)51

Assigned Date Activity

Actual Start & End

Activity ( Status .)MTTA =Inprogress

Activity Name

Activity Name

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WO Comment

Activity Activity

. Fault

Fault Inbox .

Attribute BO

WO .

WO

WO Workflow

WO

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WG Fault WO.

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Activity .

39 111


FO Acknowledge

Service Manager Fault

) Fault inbox (Assurance > Fault Manager > Inbox > Fault

Links

link Category Alarm

FO Acknowledge :

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WO Work Order

: WO .

WO .

WO WO

WO

Assigned Inprogress WO

Attribute WO

Fault Fixed YES WO Status

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Closed .

: WO .

: WO

WO Comment

WO .

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Close WO .

FO Acknowledge

FO FO WO

Status WO Inprogress

Attribute WO Need to BO Escalation

BO Yes :

WO WO BO BO

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WO In progress

Attribute Fault Fixed YES WO Close

. .

:1 BO .

:2 FO BO

WO Comment .

WO BO FO

Attribute WO

Vendor Support YES Status WO Close

WO .

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WO

WOBO .

: WO WO

Status Close Attribute

WO .

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Service Manager Assurance Fault

Manager Fault Maintenance

Work Group

) :

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( )

Service Manager Assurance Fault Manager

Fault Maintenance

WO

WO Close

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WO

WO

Attribute WO

: 1 WG WG Fault

Activity

WO Activity

:2 WO Activity

Activity .

: 3

( )Fault Number

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5 BO

Assurance Service Manager Fault Manager

Fault Maintenance

WO

WO Status Close WO

Attribute .

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Fault Confirm :1 ( Reject )Reject

:2 Need Escalation WO .

: 3 Priority .

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WO Activity

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Activity WO Activity

WO .

WO

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Work Group . Activity

Timing

Activity Name

Status In progress

Completed .

51 111


:1 Activity .

: 2 Activty Activity.

:3 Comments Activity

WO & Activity Inbox

WO Activity

Service Manager Inbox Work Order/Tasks .

52 111


WO/Activity Inbox WG

Set WO/Activity .

: Query Tab Query Work Order Query

Activity WO Activity .

Work Ord. No WO

. ( ) .

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) : MTTA(WO

Assigned Status In

progress Status .

) : MTTR(WO ()

In progress Closed

: Acknowledge

) )MTTA (.)MTTR

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 :

)1 ( PE ) .

Service Manager PE . )2

)3 PE .

)4 PE PE .

)5 PE .

)6 Emergency PE .

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Down Time Planned Event Change Request

Service Manager PE

PE .

PE PE

)1 PE

)2

( )Changed Advisory Board

CAB .

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)3 PE WO

WO

Activity FO PE

CR .

)4 CR Emergency .

PE :

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PE :

Service Manager Inventory Planned Event

Create planned event :

PE

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Title Objective PE

Title Objective

Activity Name

Other .

Nature Area ()..NSSBSS

Impact

( )Customer Affect ( )Non Customer Affect

( )Customer Threatening .

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( )Planned Event Start & End Date

( )Planned Event Outrage

PE Reference No

PE .

: Impact Not Customer Affecting

Start Planned Event Outrage End

Planned Event Start & Ent Date

: PE Reference

Attached file .

: Attribute PE .

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Target Item & Impact Network Element

Location Type Index

. ADD

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: Network Element

Discover

Network Element Objective

Planned Event Details

Network Element .

PE

workflow Create Workflow :

Status Workflow Proposed

PE .

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Proposed PE

PE .

PE : 1 Status Execute

Plane Completed WO Execute

Plan View WO WO .

: 2 Task Type WO Task

type Work Order.

: 3 Task Name Workflow .

: 4 Work Group PE .

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PE

PE

Service Manager Inventory Query

Planned event Planned Event Inbox

Reference Requested by PE .

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. : Reference PE

Planned Event

WO No. : 1 PE PEWO .

:2 WO ( PE )

PE details Workflows Proposed .View WO

:3 WO Activity PE

Provisioning > Inbox > Work Order :

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: 4 PE Canceled PE

) Reject ) Create

Workflow Cancel :

:5 PE :

: 1 Emergency CR

Emergency CR .

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 :

Service Manager . )1

. )2

)3 .

)4 .

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Service Manager Run Custom

Report :

Module :

n
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. RUN

HTML

Export .

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http://10.15.33.114/ttdashboard/Inbox.aspx

User Password

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 :

Inventory Visualiser . )1

Visualiser . )2

)3 Visualiser .

)4 Visualiser .

72 111


Visualizer Visualizer

Visualizer

Clarity Home :

Visualizer .

73 111


Location GO

Geographic View .

74 111


Query .

Run

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71 111


Location View

77 111


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Visualizer home View .

79 111
 :

Performance Manager . )1

PM . )2

)3 PM .

)4 PM .

81 111
 Performance Manager

Performacne Manager

Performacne Manager Clarity

Home :

Performacne Manager .

81 111
 Performance Manager

Add Monitor Widget Add Monitor Widget

) ROG (Report Object Group Use ROG

ROG :

82 111
 Performance Manager

ROG : 1 Admin

: 2 ROG Widget

Portal Views

83 111
 Performance Manager

: Performace Manager

84 111
 Performance Manager

Performacne :

( )Fault Details Report :

Fault Cause: BSC: PERFORMANCE Created by: CLARITY

performcae .

Threshold

85 111
 Performance Manager

Assurance> Fautl Manager Inbox

81 111
 :

)1 FSM

)2 Work Flow Job Ticket

)3 Job Ticket

)4 . Feild

)5 Job Ticket

87 111
 Job Ticket

Field Level Managmnet

Job

Tikcet .

)Field Sevice Management(FSM

88 111
 Job Ticket

7 24

()PM

( )CR

89 111
 Job Ticket

FSM .

FSM (

) FSM :

90 111
 Job Ticket

Job Ticket :

WO )1 FO .

)2 Job ticket Activity WO FO .

)3 Dispatcher Job Ticket FSM .

Task Dispatcher Agent FLM . )4

91 111
 Job Ticket

)5 Job ticket Activity FSM :

Creart Activity WO Creat Job ticket FSM .

)1 Job Tikcet Dishpathcer FSM

92 111
 Job Ticket

Dispatcher :

Dispatcher Task Uassigned TT Assign Field . )1

)2 Manage Tikcet .

93 111
 Job Ticket

DispatcherFeild

( Dispatcher ) Task Field

WO Dispatcher

Activity Job Ticket Dispatcher Activity

Inprogress Job Ticket Field .

Dispather Field Field.

Disapatcher

Dispatcher Close.

History

Field Dispatcher

Park Stop.

Park ( )Park Time MTTR WO .

94 111
 Job Ticket

DispatcherFeild

Dispathcer Acitivity Activity Inpprogress

( Ticketing ) WO

Creat Job Tikcet :

95 111
 Job Ticket

FSM Unassgined Job Ticket

Drag Field .

Dispatcher )Agent( Feild .

Manage Tikcet :

96 111
 Job Ticket

Job Ticket

Asssigned . Travel Field

( Stop )Ticket .

Agent JT

Park Closed . Reason

97 111
 Job Ticket

Personal Field .. .

Manage shift Shift Field :

Ticket search :

98 111
 Job Ticket

Job Tikcet

Service managr Application

Run Custome report JT .

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 )1 Uninstall Mozilla Firefox

35.1 . Java Platform SE6 .

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)2 ) Certificate (Production .

102 111


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)3 Control Panel Java

106 111


)4 Open menu Add-one.

107 111


)5 Plugins .

108 111


109 111


)6 about:config

110 111


network.http.connection-timeout = 1000

network.http.keep.alive-timeout = 1150

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network.http.max-connection = 100

Notepad Run as administrator

112 111


C:\windows\system32\drivers\etc

hosts Save.

production-tc-1 1701503301

production-app-1 1701503302

production-app-2 17015033012

Clarity

( )http://10.15.33.1:8080/clarity

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H.malekbaghi@mci.ir : -

- M_mousavi@mci.ir :

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