DANA GLEASON

DanaLGleason1@gmail.com + 1157 W. Wrightwood Ave. Chicago, IL

(708) 355-1815 + DanaLGleason.weebly.com

PROFESSIONAL EXPERIENCE

o Illinois State University Normal, IL

o Teaching Assistant, Intro to Public Relations course, January May 2015
Created & presented class content to 100+ students
o Social Media & Analytic Lead Intern, Office of Admissions, August 2014- May 2015
Promoted Illinois State across 10 social media platforms, creating weekly
content for publication while managing and monitoring account activity
o Promotions & Development Intern, School of Communication, Aug. 2014 May 2015
Organized and promoted School of Communication events to increase
engagement and awareness

WORK EXPERIENCE

o Child Care Provider Hinsdale, IL (December 2016 present)

o Provide care for 3 children under the age of 4 on a full time basis
o Excellent time management skills, while also focusing on conflict resolution and
patience and understanding.
o Aunt Nancys Childcare Frankfort, IL (January 2016 November 2016)
o Provided care for 20+ children, ranging in ages from 6 weeks 5 years old
o Created weekly lesson plans and engaging activities to stimulate learning
o Collaborated with other staff members on a variety of ways to help children reach
important milestones
o Verizon Wireless Customer Care Provider Chandler, AZ (July 2015 November 2015)
o Handled escalated calls in a calm, understanding and quick demeanor
o Focused on customer satisfaction and account management
o Illinois State Univ. School of Comm. Office Assistant Normal, IL (July 2014 May 2015)
o Created and distributed department memorandums to faculty and staff
o Clerical office duties: filing, supply ordering, ad hoc tasks

EDUCATION

o Illinois State University Normal, IL

o Graduated May 2015 Bachelors of Science in Public Relations
Member of PRSSA Voted Most Likely to Succeed (2015)

*References available upon request