Diego Dominguez

Diego Dominguez Education

International Business Management
Home Address: Southampton Solent University (United Kingdom)
6 Bakersgate Gardens,
Woking, Surrey, Gu24 0NE Essentials of management International Business Management
Personal and professional development Marketing Principles
Mobile Phone: Business Information European Business Contexts
+44 7450 683087 German International Research Skills
Work Placement (Marriott INTL) Operations Management
E-mail:
ddomdom@hotmail.com Business Management
University of Sunderland (United Kingdom)
Webpage:
Strategic Management Accounting Marketing Management
http://www.diegodom.weebly.com
Contemporary developments in business Managing Projects
Languages Strategic Human Resources Management Strategic Management

English (Fluent) Work Experience

Spanish (Native)
French (Fluent) Contract Supervisor
DX Freight, Reading, UK (06/2017 Current Job)
German (Basic)

Skills Managing the logistical operations of IKEA's home delivery

People with
Management.
DX.
Staffing Revenue optimization / Budgeting.
Excellent written and spoken Routing Customer Satisfaction.
communicator Warehouse management Problem resolution.
Able to summarize information Securing brand alignment between IKEA Good Communication with all parties
Sales and DX. involved.
Oversee Health and Safety Identifying areas for improvement.
Peoples management
Highly IT literate .
In this job, I have developed my people management skills and my ability to build and
Proficient with the whole
maintain business to business relationships between IKEA and DX.
Microsoft Office package
Problem resolver Financial Specialist
Data analysis Post Office Money, Basingstoke, UK (08/2015 06/2017)
Excellent self-discipline
Attention to detail Generating new business in the highly Owning and setting objectives and
competitive financial services market. targets.
Achieving growth by managing and training my Thanks to the post office I received
my team. Coaching when necessary. personal coaching by "Vision" a
Hobbies Ensuring customer satisfaction and consultancy company that is helping
relationship building. develop the financial services business.
This coaching helped developing my
Rugby Designing and implementing business plan sales and leadership skills.
Traveling To increase the companys customer base. My major achievement was winning a
Cyclling Compiling, analysing, and reporting sales National Sales Award for most improved
figures. and top performer nationwide.
Running
Computers Rooms Controller
Movies Marriott International, Southampton, UK (04/2013 06/2017)

Provide advice to customer using Marriotts Producing written information for

services.
Communicating courteously with customers
via email, telephone, and letters.
Investigating, and resolving problems with
customers, some of them long-standing.
Handling customer complaints, and
incidents.
Issuing refunds, and compensations.
customers, using MS Office.
Writing customer services and sales
reports.
Improving procedures.
Leading front desk staff
Pushing up-selling, by phone and on
the desk.
Beat up-sell goal by more than 200%
 Administrative Soldier
NATO, Madrid, Spain (06/2010 02/2013)

Liaison with official bodies such as Embassies, Government
agencies and military units.
Budget control, as I was the personal assistant for the
Financial Controller.
Purchasing and stock control of office supplies.
I was in charge of the Reprography department.
Security.
Provide historical referencing by using filing and retrieval
system.
Driving, in order to visit official offices or collect diplomatic
personnel.
Administrative tasks.
Communication duties with staff and with other bodies.
Event planning, preparation and execution.
My main achievement here was to learn how to work with
personnel coming from very different nationalities and
backgrounds.

Administrative Soldier
Spanish Air Force, Seville, Spain (02/2007 06/2010)

Administrative paperwork for over 500 staff. Maintain contact lists.

Logistics for maintenance team of the Eurofighter and P3- Book travel arrangements.
Orion planes. Provide support to visitors.
Answering phone calls. Point of contact for personnel.
Organising meetings. Maintain office policies and procedures.
Purchasing and stock control of office supplies. Training of new staff.
Provide historical referencing by using filing and retrieval
system.

Volunteer Experience
Treasurer
Wessex Wyverns RFC, Southampton, UK (07/2014 02/2016)

Book keeping. Accounts Payable.

Purchase and selling of merchandise. Liaise with other committee members.
Banking. Financial Reports.
Invoicing. Accounts Receivable.

Chairman (Co-founder)
Reading Renegades RFC, Reading, UK (02/2016 06/2017)

Helped setting up the club. I helped designing the clubs constitution.

Liaise with bodies such as RFU, IGR and Referee Organise matches, and referee for home matches.
Association. Design and purchase the clubs kit
Find a place to train and make a contract. Recruiting
Purchase training equipment. Finding a sponsor