Professional Documents
Culture Documents
Soft Skills New1
Soft Skills New1
1) Groups are often effective in problem-solving because they exhibit all of these
EXCEPT greater:-
Resources
Commitment
*Remembering
*verbal
*non verbal
Ans:- *start with positive comment and then share our opinion
6)In verbal communication , restating in own words what other person told
*Paraphrasing
*addressing
*retoring
Ans:- paraphrasing
*True *false
Ans-*True
10)Questioning skills can help you to clarify doublts and gather the requirement
correctly?
*True *false
Ans- *True
*True *false
Ans:- false
*true *false
Ans- False
*yes *no
Ans-- No
14)Its important to put ourselves in the client shoes before suggesting a solution . Do
you agree with the statement?
*yes *no
Ans--- Yes
15)Client focus not only helps in understanding the client needs bt also gives an
understanding on current needs and neends of their future.
*true *false
Ans- true
17)which of the following is the first step in the structured problem- solving approach?
*encourage freewheeling
*seek quantity
*self motivating
20)Keeping the ownership as a perspective. When we are new to job we need to-
21)Responsibility and reliability are the two important factor of tasking ownership.
*True *false
Ans- true
22)Which of the below mentioned guidelines will help you to set effective goals?
*set Priorities
23)with the drive to achieve as a perspective , pick one of the following factor that can
in.. performance ?
*work pressure
*peer pressure
*family pressure
*false *true
Ans- true
25)Outstanding IBM employees look ways to accomplish working faster , at lower costs,
quality. This is known as
*Drive to achieve
*opportunity cost
*Aggressive behavior
*Comparative analysis
27) listening is a
*natural habbit
31)In order to make a paragraph logical and consistent ,,it should be in the order ..
*importance
*complexity
*Reasoning
*Effectiveness
Ans-- *Reasoning
*up front
*casually
*sheepishly
*Accusingly
*insinuation
*yelling
*provocation
*laziness
Ans- yelling
34)One of the most innovative modes for making a virtual presentation or meeting
could be
*a telephone call
*emails
35)one of the following factor is responsible for determining the correct mode of
communication?
*Purpose
*Creativity
*habit
Ans-- *Purpose (if distance is one of option, then DISTANCE,if purpose and distance are
there then purpose only)
36)The mode of communication you chose will always affect the effectiveness of
communication
*true *False
Ans- *true
*Mapping
*message
*Methods
*Modulation
Ans- *Modulation
*Result
* Agenda
*Agreement
*introduction
Ans-- *Agenda
*Planning
*facilitation
*inspiration
*result
Ans- planning
40) All but one of following are behaviors to be avoided when holding except.
*argument
*evaluation
41)Connecting with audience is more imp tha making sure you cover all the prepared
topics.
*true *false
Ans-- *false
42)It is not how a presenter thinks or feel that will most influence his audience , but
rather how.. behaves.
*true *false
ANS- true
43)If you have done a good job of preparing audio visuals for your audience , the visual
will cover communicating and, therefore , are more imp that anything you can say or do.
*true *false
Ans- *false
44)Metaprograms are filters that determine how you perceive the world around you
and have on how you communicate with others.
*true *false
Anstrue
45)They will give you big picture without any of details. They will describe a situation
without using proper nouns or extra modifiers. They are most comfortable with large
chunks. This description best suits the___________________ type in the metaprograms
of consulting.
*matcher
*specific
*Global
Ansglobal
46) IBM standards framework for evaluating the health of a project is known as------
*health analysis
*True *False
AnS- True
48) As a consultant, you must invest your time in _______, in order to be more effective
in your thought.
*Persuading
*active listener
*Reading
*Open ended
*Return
*Closed ended
*Winning only
Q-16) Knowledge, skill and ______ are most important to understand the role of a
consultant as per explained in consulting.
*Aptitude
*Attitude
*Intelligence
Ans-- *Attitude
Q- ) Understanding the IBM organization , including its capabilities, process and tools is
often referred as ___________ management skills in consulting.
*information
*Business
*Client
Ans- *Business
49)One of the most innovative modes for making a virtual presentation or a meeting
could be:-
*a telephone call
*emails
*Drive to Achieve
*handing autonomy
*Effective enforcing
*Organizational Compatibility
[] Achieve more
[] Improve your focus
[] improve relationship
[] live longer
46)) Before sending a message through e-mail, one should pay attention to the
*font size
*Signature field
Q) The mode of communication you chose will always affect the effectiveness of
communication .
*True
*False
AnsTrue
47) Which of the following comprehensively addresses the imp points to be captured
while writing a MOM.
ANS-- Sit while talking to a person who is sitting to maintain eye contact.
*true
*False
AnsTrue
17)) consulting spectrum speaks about a role that necessitates the ability to simply
reflect on situations without advising. This role is known as_______
*Advocate
*Objective observer
*Process Counselor
*true
*False
Ans-- *False
35) During face to face session , which body language posture will tell the observer that
you are interested in the discussion/conversion?
*Crossing your arms over your chest and maintain no eye contact
*leaning back and turning your body away from the other person
*self monitoring
Q) Evaluating progress and revising the groups approach towards problem solving are
part of which:-
*planning
*follow up on the solution
9))Client focus is applicable only for the external client while our internal customer n..
separately. AGREE??
*yes
*NO
Ansno
50) One of the following factors is responsible for determining the correct mode of
communication.
*Purpose
*Creativity
*Habit
ANS-- *Purpose
13)) which question should be asked when trying to decide whether to use a group or
individual approach of problem solving?
*Option i
*Option ii
*Option i and ii
*organizer
*Executive
*Planner
*Moderator
ANS--- *Moderator
*Precise
*Concise
*Ablative
*Up Front
ANS----- *Precise
37)During a face to face conversation we should take note of personal space and
41) Questioning skills can help you to clarify doubts and gather the requirements
correctly.
*True
*False
AnsTrue
*Creative Person
*Motivator
*Confident person
*Insincere person
ANS-- *Motivator
11) Client focus not only helps in addressing the client needs but also gives an
understanding of their current needs and needs of their future.
*True
*false
Ans- *True
1) The most critical thing to remember about opening of your presentation is that you
must tell the audience how imp the subject matters is to you.
*True
*false
AnsFalse
2)If you have done a good job of preparing audio visual for your audience , the visual will
have more important that anything you can say or do.
*True
*False
ANSfalse
25) Responsibility and Reliability are two imp factor of talking ownership.
*True
*false
Ans-- *True
*Open ended
*return
*closed ended
ANs-- *Open ended
Q) Developing the skills required to work with client in such a way as to earn their trust
and gain their confidence is known as_______
*Presentation skill
*Operational skill
39)) One of the barrier of communication which shows lack of knowledge and research
is indi.
*Perception
*Use of jargons
*Subject Matter
ANS--Subject Matter
10) Its important to ourselves in the client shoes before suggesting a solution.AGREE??
*Yes
*NO
ANSYes
*leave abruptly
*begin to look impatient hoping the person will get the hint
20) Questioning skills are crucial to get the right information from the client.
*true
*false
ANSTrue
*True
*false
AnsFalse
*true
*false
AnsFalse
*Language Barrier
*Context matching
*Medium of exchange
32) When someone talks about an unfortunate or sad experience, we should ideally
18)One of the IBM values is also deep rooted in the skills of consulting and that is
*Creativity
*trust
*Faith
ANS- *trust
*Paraphrasing
*nodding
*Responding
*Staying silent
Ans- *Paraphrasing
26) Which of the following guideline will help you to set effective goal?
*Set priorities
*insinuation
*yelling
*provocation
*laziness
ANS-- *yelling
*make
*talk on
*discuss
*Stress on
Ans-- *Stress on
*stepping-stones
*bridging gaps
*Rewards
Ans-- *stepping-stones
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