.softskills-2.

1) Groups are often effective in problem-solving because they exhibit all of these
EXCEPT greater:-

Resources

Commitment

Speed of Decision making

Ans-- Speed of Decision making

2) When we give a person negative feedback, ideally we should

*Comment on the persons work or behavior and offer suggestions

*Comment on what we do not like about the person

*simply tell the person what to do right

Ans:- *simply tell the person what to do right

3) While listening , we should

*Be distracted by things going on around us

*Listen intently for meaning and ask question

*Watch the person speak, but do not hear a word

Ans- *Listen intently for meaning and ask question

4)While listening the responding step is

*Remembering

*verbal
*non verbal

*verbal or non verbal

Ans:- *verbal or non verbal

5)When we have a negative opinion or comment to share , we should

*just say it without being sensitive to the language used

*start with positive comment and then share our opinion

*say nothing about it and ignore the other person

Ans:- *start with positive comment and then share our opinion

6)In verbal communication , restating in own words what other person told

*Paraphrasing

*addressing

*retoring

Ans:- paraphrasing

7)when we receive unfavorable feedback(backed by evidence) from will be an ideal

behavior to display?

*appreciate it and note where we need to improve

*get angry and defensive

*deny the problem , make excuse or plead ignorance

Ans:- *appreciate it and note where we need to improve

8) IBC- introduction , body , conclusion is one of the recommended technique for article
during presentation

*True *false

Ans-*True

10)Questioning skills can help you to clarify doublts and gather the requirement
correctly?

*True *false

Ans- *True

11)You need to be a bit faster especially on the phone while talking?

*True *false

Ans:- false

12)One word answers are a result of asking open ended question?

*true *false

Ans- False

13)one of the best ways to build confidence in a client is by demeaning their

competitors

*yes *no

Ans-- No
14)Its important to put ourselves in the client shoes before suggesting a solution . Do
you agree with the statement?

*yes *no

Ans--- Yes

15)Client focus not only helps in understanding the client needs bt also gives an
understanding on current needs and neends of their future.

*true *false

Ans- true

16)Which one is true of the reinforcement stage of group problem-solving?

*members are reluctant to take astand

*members approach consensus and back off dogmatic positions

*members find reasons to endorse and support the decision

Ans:- *members find reasons to endorse and support the decision

17)which of the following is the first step in the structured problem- solving approach?

*develop creative solution

*implement the plan

*Idenify the problem

*evaluate the solution

Ans-- *Idenify the problem

18)Brainstroming guidelines include all of the following EXCEPT

*building upon each others ideas

*encourage freewheeling

*walking out on opposition

*seek quantity

Ans-- walking out on opposition

19) one way of promoting ownership in employees is by

*self motivating

*assigning ownership of the task along with responsibility

*listing employee figure out what is expected from them

Ans- *assigning ownership of the task along with responsibility

20)Keeping the ownership as a perspective. When we are new to job we need to-

*stick to what has been assigned to us

*understand how resource allocation is done by the project manager

*work round the clock to establish our credibility

*learn as much as possible in order to understand our environment better

Ans-- : learn as much as possible in order to understand our environment better

21)Responsibility and reliability are the two important factor of tasking ownership.

*True *false

Ans- true
22)Which of the below mentioned guidelines will help you to set effective goals?

*set Priorities

*set realistic goals

*keep operational goal small

*record your goals

*All the avobe

Ans- *All the avobe

23)with the drive to achieve as a perspective , pick one of the following factor that can
in.. performance ?

*work pressure

*peer pressure

*family pressure

Ans- *peer pressure

24)organization demonstrating the strongest drive to achieve enjoy highest performing

business?

*false *true

Ans- true

25)Outstanding IBM employees look ways to accomplish working faster , at lower costs,
quality. This is known as

*Drive to achieve

*opportunity cost
*Aggressive behavior

*Comparative analysis

Ans- *Drive to achieve

26)During a sit down client meeting

* I cross my leg facing the speaker to display my keenness

*I sit stretching backwards with my legs spread apart

*I casually bob my foot

Ans- * I cross my leg facing the speaker to display my keenness

27) listening is a

*complex process that involves many steps

*part of the hearing process

*simple process that is same as hearing

*natural habbit

Ans- *complex process that involves many steps

28)When we have to convey a difficult message or a feedback to a team member , we

should

*talk about and focus only on the positive(good) aspect

*talk about and focus only on the negative(bad) aspect

*talk about both the positive and negative in a constructive manner

Ans- talk about both the positive and negative in a constructive manner

29)Which of the following is IBM confidential matter?

*offering or product design data

*Financial data relating to IBM operations

*All the avobe

Ans- *All the avobe

30)Which is the most important element to remember while writing?

*know your reader

* Keep up a friendly note

*Both knowing your reader and keeping a friendly tone

Ans- *Both knowing your reader and keeping a friendly tone

31)In order to make a paragraph logical and consistent ,,it should be in the order ..

*importance

*complexity

*Reasoning

*Effectiveness

Ans-- *Reasoning

32)When it is needed to deliver an unpleasant news , one should do it

*up front

*casually
*sheepishly

*Accusingly

Ans-- *up front

33) Typing email in all caps

*insinuation

*yelling

*provocation

*laziness

Ans- yelling

34)One of the most innovative modes for making a virtual presentation or meeting
could be

*a telephone call

*emails

*Second life and Elluminate

Ans- *Second life and Elluminate

35)one of the following factor is responsible for determining the correct mode of
communication?

*Purpose

*Creativity

*habit
Ans-- *Purpose (if distance is one of option, then DISTANCE,if purpose and distance are
there then purpose only)

36)The mode of communication you chose will always affect the effectiveness of
communication

*true *False

Ans- *true

37)In MAPS concept dealing with voice , M stands for

*Mapping

*message

*Methods

*Modulation

Ans- *Modulation

38)_______ is important content of meeting?

*Result

* Agenda

*Agreement

*introduction

Ans-- *Agenda

39)The first and most imp step to be considered in meeting is ?

*Planning

*facilitation
*inspiration

*result

Ans- planning

40) All but one of following are behaviors to be avoided when holding except.

*Publishing the agenda

*argument

*Allow discussion tangents

*evaluation

Ans-- *Allow discussion tangents

41)Connecting with audience is more imp tha making sure you cover all the prepared
topics.

*true *false

Ans-- *false

42)It is not how a presenter thinks or feel that will most influence his audience , but
rather how.. behaves.

*true *false

ANS- true

43)If you have done a good job of preparing audio visuals for your audience , the visual
will cover communicating and, therefore , are more imp that anything you can say or do.

*true *false
Ans- *false

44)Metaprograms are filters that determine how you perceive the world around you
and have on how you communicate with others.

*true *false

Anstrue

45)They will give you big picture without any of details. They will describe a situation
without using proper nouns or extra modifiers. They are most comfortable with large
chunks. This description best suits the___________________ type in the metaprograms
of consulting.

*matcher

*specific

*Global

Ansglobal

46) IBM standards framework for evaluating the health of a project is known as------

*Three key to deliver

* seven key to success

*health analysis

Ans- *seven key to sucess

47)Issue based consulting or IBC is an investigative technique used by consultants to get

to.. problem/issue.

*True *False
AnS- True

48) As a consultant, you must invest your time in _______, in order to be more effective
in your thought.

*Persuading

*active listener

*Reading

Ans-- *active listener

49)_______ type of question required a detailed explanation of answer?

*Open ended

*Return

*Closed ended

Ans- *Open ended

50)While negotiating especially in consulting roles with the client or

Your client partner, it is c. for

*Win- win scenario

*Winning only

*Saying yes to everything they say.

Ans--*Win- win scenario

..soft skills -1

Q-16) Knowledge, skill and ______ are most important to understand the role of a
consultant as per explained in consulting.

*Aptitude

*Attitude

*Intelligence

Ans-- *Attitude

Q-44)Which of the following is IBM confidential information?

*Offering or Product design data

*Financial data relating to IBM operations

*Any kind of team Communication

*All the avobe

ANS-- All the avobe

Q- ) Understanding the IBM organization , including its capabilities, process and tools is
often referred as ___________ management skills in consulting.

*information

*Business

*Client

Ans- *Business

33) As part of a team , we should ,

*make an effort to remember and use peoples names

*do not pay attention to names as we may tend to forget

*learn and memorize only the name of important team member

Ans-- *make an effort to remember and use peoples names

6) full form of MOM

Ans-- Minutes of meeting

49)One of the most innovative modes for making a virtual presentation or a meeting
could be:-

*a telephone call

*emails

*Second life and Elluminate

Ans- *Second life and Elluminate

27) According to professor David McClelland of Harvard University , no characteristic ..

business success than

*Drive to Achieve

*handing autonomy

*Effective enforcing

*Organizational Compatibility

Ans- *Drive to Achieve

28)) Select two factors: Goals Helps you to

[] Achieve more
[] Improve your focus

[] improve relationship

[] live longer

ANS-- Achieve more ,, Improve your focus

46)) Before sending a message through e-mail, one should pay attention to the

*layout of the mail

*Proof-reading of the content

*font size

*Signature field

ANS-- *Proof-reading of the content

Q) The mode of communication you chose will always affect the effectiveness of
communication .

*True

*False

AnsTrue

47) Which of the following comprehensively addresses the imp points to be captured
while writing a MOM.

*Action points, Action Owner , and Timelines

*Action points and timelines

*timelines and discussion points

*Action owners and discussion points

Ans-- Action points, Action Owner , and Timelines

33) In round table discussion I often,

*stand while talking to a person who is sitting

*sit while talking to a person who is sitting to maintain eye contact

*lean down while talking to a person who is sitting

ANS-- Sit while talking to a person who is sitting to maintain eye contact.

38) Rhythm in accent can be created by focusing on diphthongs.

*true

*False

AnsTrue

17)) consulting spectrum speaks about a role that necessitates the ability to simply
reflect on situations without advising. This role is known as_______

*Advocate

*Objective observer

*Process Counselor

ANS-- Objective observer

42)you can make a right impression by using a lots of jargoans.

*true

*False
Ans-- *False

35) During face to face session , which body language posture will tell the observer that
you are interested in the discussion/conversion?

*Crossing your arms over your chest and maintain no eye contact

*leaning back and turning your body away from the other person

*leaning slightly forward and facing the other person

Ans-- *leaning slightly forward and facing the other person

34) if a co-worker has put on weight

*I say nothing about it, as it is impolite to do so

*I tell the person that he or she has changed in appearance

*I honestly tell the person that he or she looks fat

ANS- *I say nothing about it, as it is impolite to do so

23) One way of promoting ownership in employee is by

*self monitoring

*assigning ownership of task along with responsibility

ANS-- *assigning ownership of task along with responsibility.

Q) Evaluating progress and revising the groups approach towards problem solving are
part of which:-

*identifying the problem

*planning
*follow up on the solution

*estimating the solutions

ANS-- estimating the solutions

9))Client focus is applicable only for the external client while our internal customer n..
separately. AGREE??

*yes

*NO

Ansno

50) One of the following factors is responsible for determining the correct mode of
communication.

*Purpose

*Creativity

*Habit

ANS-- *Purpose

13)) which question should be asked when trying to decide whether to use a group or
individual approach of problem solving?

i) Is the job beyond the capacity of the person?

ii) Are the individuals tasks interdependent?

iii) Is there more than one decision or solution?

*Option i

*Option ii
*Option i and ii

*Option i , ii and iii

ANS--- Option i , ii and iii

5) A person who chairs the meeting is called_____

*organizer

*Executive

*Planner

*Moderator

ANS--- *Moderator

45) Message in an e-mail should always be

*Precise

*Concise

*Ablative

*Up Front

ANS----- *Precise

37)During a face to face conversation we should take note of personal space and

*stand far away from the person

*Keep a reasonable distance from the person

*stand very close to the person

ANS-- *Keep a reasonable distance from the person

41) Questioning skills can help you to clarify doubts and gather the requirements
correctly.

*True

*False

AnsTrue

21) Which is the first step in problem solving?

*collect and analyze data

*consider possible solutions

*identify and analyze the problem

*evaluate and adjust

Ans- *identify and analyze the problem

24) By taking ownership we become more of a(n)

*Creative Person

*Motivator

*Confident person

*Insincere person

ANS-- *Motivator

11) Client focus not only helps in addressing the client needs but also gives an
understanding of their current needs and needs of their future.

*True
*false

Ans- *True

1) The most critical thing to remember about opening of your presentation is that you
must tell the audience how imp the subject matters is to you.

*True

*false

AnsFalse

2)If you have done a good job of preparing audio visual for your audience , the visual will
have more important that anything you can say or do.

*True

*False

ANSfalse

25) Responsibility and Reliability are two imp factor of talking ownership.

*True

*false

Ans-- *True

19) ________ type of questions require a detailed explanation of answer.

*Open ended

*return

*closed ended
ANs-- *Open ended

Q) Developing the skills required to work with client in such a way as to earn their trust
and gain their confidence is known as_______

*Client management skill

*Presentation skill

*Operational skill

Ans-- *Client management skill

39)) One of the barrier of communication which shows lack of knowledge and research
is indi.

*Perception

*Use of jargons

*Subject Matter

ANS--Subject Matter

10) Its important to ourselves in the client shoes before suggesting a solution.AGREE??

*Yes

*NO

ANSYes

36) When we close(or) conclude a conversation with our colleague, we usually

*leave abruptly

*begin to look impatient hoping the person will get the hint

*wrap up with a positive closing statement

ANS-- *wrap up with a positive closing statement

20) Questioning skills are crucial to get the right information from the client.

*true

*false

ANSTrue

8)Making certain the content of your presentation is logically organized, is based on

knowing your audience.

*True

*false

AnsFalse

43) Communication can be a one way process

*true

*false

AnsFalse

12)Identifying specific tasks, determining necessary resources defining individuals

responsibility. For emergencies are all part of which step of structured problem
solving?

*Develop Creative solution

*Defining the implementation plan

*Identify the problem

*Evaluate the solution

Ans-- Defining the implementation plan

40)Lack of ability to match or give context to your talk is often referred as

*Language Barrier

*Context matching

*Medium of exchange

ANS-- *Language Barrier

32) When someone talks about an unfortunate or sad experience, we should ideally

*not comment about it to prevent inflicting more pain

*try and make fun about the situation or experience

*try to empathize and show sensitivity to his or her misfortune

ANS-- try to empathize and show sensitivity to his or her misfortune

33) During a sit down client meeting.

*I cross my leg facing the speaker to display my keenness

*I sit stretching backwards with my legs spread far apart

*I casually bob my foot

ANS--*I cross my leg facing the speaker to display my keenness

18)One of the IBM values is also deep rooted in the skills of consulting and that is

*Creativity
*trust

*Faith

ANS- *trust

7)_________ is an important skill in telecommunication?

*Paraphrasing

*nodding

*Responding

*Staying silent

Ans- *Paraphrasing

26) Which of the following guideline will help you to set effective goal?

*Set priorities

*set Realistic goals

*keep operational goals small

*Record your goals

*All the above

Ans-- *All the above

48)Typing e-mail in all caps reflect

*insinuation

*yelling
*provocation

*laziness

ANS-- *yelling

4) While speaking, slow down to _____ important points.

*make

*talk on

*discuss

*Stress on

Ans-- *Stress on

29) Goals are the________ of/to achievement/s.

*stepping-stones

*bridging gaps

*Rewards

Ans-- *stepping-stones

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