Rough Headings for Sutherland Case Analysis

Current Scenario Eshan

Conversational Commerce and Changing needs of Millenials Eshan
Emerging trends in service provider landscape - Akanksha
Choosing technologies that blend with firm strategy - Akanksha
Measuring efficacy of customer service technologies Bharat
Retooling technology capabilities and retraining people Eshan , Bharat and Akanksha
How to stay ahead of the technology curve Bharat

Insert the following somewhere in your writing:

Cognitive technologies
Design thinking
SaaS
Artificial Intelligne
Social Mobility Analytics Cloud A IoT V Block Chain