BNG CU HI KHO ST

NH S DNG I VI DCH
V UBER
Section 1: Perceived Usefulness of new technology

Q1. How much do you agree with the following statements relating to your perception
towards the usefulness of Uber?
Q1. Xin vui lng cho bit mc ng ca anh/ ch i vi cc nhn nh lin quan
n s hu ch ca dch v Uber
Lin h Nhm MBA H Bch Khoa HCM : Viber/zalo Chat
http://facebook.com/hoidapSPSS/. Email: hotrospss@gmail.com . Website:
http://phantichspss.com/lien-he-gioi-thieu c:
1. T vn m hnh nghin cu/bng cu hi/ traning trc tip v cc bc
lm lun vn nh l: phn tch hi quy, phn tch nhn t, Cronbachs
Alpha... trong SPSS, v m hnh SEM, CFA, AMOS.

2. Cung cp/chnh sa s liu kho st ph hp vi bng cu hi ca bn

chy ra kt qu c ngha thng k.

Strongly Disagree Neither Agree (4) Strongly

Disagree (2) Agree nor Agree (5)
(1) Disagree
(3)
Hon Khng Bnh ng Hon
ton ng thng ton
khng ng
ng
1.1, I think Uber is a useful service.

Ti ngh Uber l mt dch v hu

ch

1.2, It helps me call a car which

serving my need easily.

Uber gip ti gi xe mt cch d

dng

1.3, I can choose the car type

which fit with my need.

Ti c th ch ng chn loi xe
ph hp vi nhu cu ca ti

1.4, I find Uber can increase my

degree of mobility

Uber c th gip vic i li ca ti

linh ng hn

1.5, Benefit of more secure by

knowing taxi driver information

Vi Uber, ti cm thy an ton hn

khi bit c thng tin ti x

1.6, I can check the location of

drivers movement on his way

Ti c th kim tra v tr ca ti x
khi h ang trn ng n n

Section 2: Perceived Ease of Use

Q2. How much do you agree with the following statements relating to your perception
towards the Ease of Use of Uber?
Q2. Xin vui lng cho bit mc ng ca anh/ ch i vi cc nhn nh lin quan
n s d dng trong khi s dng dch v Uber.

Strongly Disagree Neither Agree (4) Strongly

Disagree (2) Agree nor Agree (5)
(1) Disagree
(3)
2.1, My interaction with Uber is
clear and understandable.

Tng tc vi ng dng trn in

thoi ca Uber r rng v d hiu
2.2, I find Uber easy to use.

Ti s dng ng dng Uber d

dng

2.3, The process to use Uber is

simple

Quy trnh s dng ng dng Uber

n gin

2.4, I found no difficulties/ issues

when locating my location through
location service of Uber

Ti khng thy bt c kh khn

no khi nh v v tr ca ti thng
qua chc nng nh v ca Uber

2.5, Uber application is available

(for all kinds of phone) and easy to
install

ng dng Uber c th ti v ci t
d dng (vi mi loi in thoi)

Section 3: Perceived benefits related to Price

Q3. How much do you agree with the following statements relating to your perception
towards the price benefits of Uber?
Q3. Xin vui lng cho bit mc ng ca anh/ ch i vi cc nhn nh lin quan
n li ch lin quan n gi c khi s dng dch v Uber

Strongly Disagree Neither Agree (4) Strongly

Disagree (2) Agree nor Agree (5)
(1) Disagree
(3)
3.1, Uber offers the price which is
cheaper than traditional taxi service
Uber a ra gi thp hn gi dch
v taxi thng thng

3.2, I know the price I have to pay

for prior making decision whether
to book that trip

Uber cho php ti bit mc cc

ph trc khi quyt nh c t xe
khng

3.3, The payment method is

simple, I dont need to involve in
any POS payment transaction

Phng thc thanh ton ca Uber

n gin, khng cn s dng tin
mt hay th.

3.4, After the trip, I can get the

summary of what I pay for
(distance, time, extra cost,..)

Sau mi chuyn i, Uber cho ti

bit chi tit mc cc ph phi tr
cho nhng g (khong cch, thi
gian, ph ph,..)

Section 4: Personal Status

Q4. How much do you agree with the following statements relating to your perception
towards the personal status when using Uber?
Q4. Xin anh ch cho bit quan im ca anh ch i vi cc pht biu sau y.

Strongly Disagree Neither Agree (4) Strongly

Disagree (2) Agree nor Agree (5)
(1) Disagree
(3)
4.1, Using Uber is a status symbol
S dng Uber l mt biu tng
ng cp

4.2, In special occasions, I use

Uber to enhance/ upgrade my
personal status by choosing the
luxury vehicle

Ti la chn loi xe sang trng qua

Uber nng tm ng cp trong
cc dp c bit.

4.3, When using Uber, I feel that I

have a private driver

Khi s dng Uber, ti cm gic

mnh ang c li xe ring

4.4, People who use Uber will be

perceived as more stylish and
modern than those who wont.

Nhng ngi s dng Uber c

nhn nhn hp thi v hin i hn
nhng ngi khng dng

Section 5: Attitude towards using

Q5. How much do you agree with the following statements relating to your perception
towards Uber usage?
Q5. Xin vui lng cho bit mc ng ca anh/ ch i vi cc nhn nh lin quan
n thi i vi dch v Uber.

Strongly Disagree Neither Agree (4) Strongly

Disagree (2) Agree nor Agree (5)
(1) Disagree
(3)
5.1, For me Uber is a good new
way to travel

i vi ti Uber l mt cch mi
i li

5.2, I think its worth to use Uber

Ti ngh Uber ng s dng

5.3, I think its a wise choice to use

Uber

Ti ngh s dng Uber l mt la

chn thng minh

5.4, I love using Uber

Ti yu/ rt thch s dng Uber

5.5, I trust Uber service

Ti tin vo dch v Uber

Section 6: Behavioral Intention

Q6. How much do you agree with the following statements relating to your intention
towards using Uber?
Q6. Xin vui lng cho bit mc ng ca anh/ ch i vi cc nhn nh lin quan
n nh s dng i vi dch v Uber.

Strongly Disagree Neither Agree (4) Strongly

Disagree (2) Agree nor Agree (5)
(1) Disagree
(3)
6.1, I would continue to use Uber
in the future.

Ti s tip tc s dng Uber trong

tng lai.

6.2, I will use Uber more than

traditional taxi

Ti s s dng Uber nhiu hn taxi

thng thng

6.3, I will recommend friends and

relatives to use Uber

Ti s gii thiu bn b v ngi

quen s dng Uber

6.4, I will continue to use Uber if

its price increase somewhat

Ti s tip tc s dng Uber cho

d gi c tng thm mt cht

6.5, I will say positive things about

Uber to other people

Ti s ni tt v Uber vi ngi
khc

6.6, Uber is the top-of-mind service

when I need to travel. (Venkatesh
et. al. (2012))

Uber l dch v u tin ti ngh

n khi c nhu cu i li.

Section 7: Demographic

7.1 How old are you?

7.2 Gender
7.3 Income
7.4 Occupation
7.5 Highest level of Education
7.6 Frequency of Uber usage