M hnh nghin cu

Cm nhn hu dng

H1
Cm nhn d s dng H2

H3
Cm nhn v ri ro nh s dng Ebanking
H4

Thi
H5

nh hng ca x hi

PHIU KHO ST KHCH HNG NH GI CC NHN T NH

HNG N NH S DNG DCH V EBANKING TI A BN TNH
LONG AN M s: ....................
Ngi iu tra:.
Ngy: ..
Xin cho qu Anh/ Ch!
Ti hin ang thc hin ti nh gi cc nhn t nh hng n nh s dng dch
v Ebanking ti a bn tnh Long An. S ng h v ng gp kin ca Anh/Ch vo bng hi
ny l ng gp ht sc gi tr cho cng tc nghin cu. Chng ti xin cam oan nhng thng tin
cung cp s c bo mt v ch s dng cho mc ch nghin cu. Rt mong nhn c s cng
tc t qu Anh/Ch. Xin chn thnh cm n!
I. Thng tin chung ca ngi tr li:
1. Gii tnh Nam N
2. tui 18-22 23-30 31-45 46-55 >55
3. Ngh nghip CB,CNV ti DN CB,CNV nh nc T doanh Khc
4. Trinh hc vn Di cao ng Cao ng v i hc Trn i hc

1
 5. Thu nhp hng thng < 3 triu 3-7 triu 7-10 triu > 10 triu
6. Anh/ Ch hin ang c ti khon ti t nht mt ngn hng hay khng? C Khng
7. Ngn hng hin Anh/Ch ang giao dch
Vietcombank Vietinbank BIDV Agribank ACB Dongabank Khc
8. Anh/ Ch s dng cc dch v ca ngn hng trong thi gian bao lu?
< 6 thng 6-12 thng 1-2 nm 3-5 nm > 5 nm
9. Anh/ Ch giao dch vi ngn hng
Hng ngy Vi ln mt tun Hng tun Vi ln mt thng Him khi
10. Anh/ Ch giao dch vi ngn hng thng qua
Hng Vi ln Hng Vi ln Him Cha bao
ngy mt tun tun mt thng khi gi
Giao dch ti chi nhnh
Giao dch qua ATM
Mobile banking
Ebanking
11. Thi gian s dng my tnh
< 6 thng 6-12 thng 1-2 nm 3-5 nm > 5 nm
12. Thi gian s dng Internet?
< 6 thng 6-12 thng 1-2 nm 3-5 nm > 5 nm
13. Ni Anh/Ch c kt ni internet khng? C Khng
14. Anh/Ch c bit v dch v ngn hng trc tuyn khng?
C (vui lng tr li tip t cu 15) Khng (vui lng ch tr li cu 14)
15. L do Anh/ Ch cha bit n dch v ngn hng trc tuyn?( c th chn nhiu phng
n)
Khng tm hiu v cha c nhu cu s dng dch v ngn hng trc tuyn.
Cha tip cn c thng tin v dch v ngn hng trc tuyn.
Khng tm hiu v ch mun thc hin giao dich trc tip ti ngn hng.
L do khc:
16. Anh/Ch bit n dch v ngn hng trc tuyn thng qua: (c th chn nhiu phng n)
Bn b, ngi thn. Mng Internet T ri ca ngn hng.

2
 Tip th ca ngn hng. Phng tin truyn thng Ngun khc
17. Anh/ Ch s dng dch v ngn hng trc tuyn cha ?
s dng Cha s dng.
II. nh gi mc nh hng ca cc nhn t n nh s dng EBanking ca
c nhn: (Anh/Ch hy nh du x vo nhng yu t Anh/Ch cho l ng)

Lin h Nhm MBA H Bch Khoa HCM : Viber/zalo Chat

http://facebook.com/hoidapSPSS/. Email: hotrospss@gmail.com . Website:
http://phantichspss.com/lien-he-gioi-thieu c:
1. T vn m hnh nghin cu/bng cu hi/ traning trc tip v cc bc lm lun vn nh
l: phn tch hi quy, phn tch nhn t, Cronbachs Alpha... trong SPSS, v m hnh SEM,
CFA, AMOS.

2. Cung cp/chnh sa s liu kho st ph hp vi bng cu hi ca bn chy ra kt qu

c ngha thng k.

Rt
Rt
khng Khng Bnh ng
Stt Yu t ng
ng ng thng


1 Cm nhn hu dng

1.1 S dng Ebanking (EB) gip ti hon thnh cc giao dch

nhanh chng
1.2 S dng EB gip ti kim sot ti chnh hiu qu

1.3 S dng EB gip ti nng cao hiu qu cng vic

1.4 S dng EB c th gip ti d dng thc hin cc giao dch

vi ngn hng
1.5 Ti nhn thy EB l mt dch v tin li

1.6 Ti nhn thy EB l mt dch v hu ch

2 Cm nhn d s dng

2.1 Ti nhn thy hc cch s dng EB l d dng

2.2 Ti cho rng cc thao tc giao dch trn EB l n gin

2.3 Ti tin rng mnh c th nhanh chng s dng thnh tho dch
v EB

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2.4 Ti cho rng dch v EB nhn chung d s dng

2.5 Ti tin rng c th d dng s dng EB mc d khng c ai

hng dn
2.6 Ti tin rng mnh c th d dng s dng EB khi thy ngi
khc s dng
3 Cm nhn v ri ro

3.1 EB c v nh l mt dch v khng ng tin cy.

3.2 Ti cm thy khng an ton khi cung cp thng tin ca mnh

thng qua EB.
3.3 Ti cm thy lo lng b ngi khc gi mo thng tin

3.4 S dng EB c th lm ti b mt cp tin trong ti khon

3.5 Ti cm thy khng an tm v cng ngh EB ti Vit Nam

3.6 Ti cm thy khng an tm v s an ton ca EB

3.7 Ti cm thy lo lng v php lut lin quan n EB

4 Thi

4.1 Ti cm thy s dng EB l mt kin hay

4.2 Ti cm thy s dng EB l rt th v.

4.3 Ti nhn thy EB rt ng s dng

4.4 Ti nhn thy vic s dng EB l mt tng khn ngoan

5 nh hng ca x hi

5.1 Gia nh v bn b c th nh hng n nh s dng EB

ca ti
5.2 Ti s s dng EB nu nhiu ngi xung quanh ti s dng
n
5.3 Ti s s dng EB nu nhng bn b, ng nghip, ngi thn
ngh ti nn s dng n
6 nh s dng Ebanking

6.1 Ti s s dng EB thay v n phng giao dch ca ngn hng

6.2 Ti s thng xuyn s dng EB thc hin cc giao dch

trn ti khon ca ti ngn hng
6.3. Ti s s dng EB tip cn cc thng tin v ti khon ca
ti ngn hng mt cch nhanh chng v tin li nht

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6.4 Ti s gii thiu cho bn b, ng nghip, ngi thn s dng
EB

Xin cm n s nhit tnh hp tc ca Qu anh/ch