Bng cu hi nghin cu nh lng

STT Ti s dng th tn dng ca Vietcombank v: Mc ng

Xin cho Anh/Ch! Hin nay ti ang thc hin lun vn tt nghip vi ti
Pht trin th tn dng ti NHTM Ngoi Thng Vit Nam a bn TPHCM.
Mong Anh/Ch dnh cht thi gian tr li bng cu hi ny. S hp tc ca qu
Anh/ch l mt phn khng th thiu trong qu trnh thc hin ti cng nh l c s
to iu kin cho Vietcombank c th p ng ngy mt tt hn nhu cu s dng
th tn dng ca khch hng.

Anh/ch vui lng tr li bng cch nh du (X) vo tng ng vi la chn ca

mnh.

I/Trong thi gian 1 nm tr li y Anh/Ch c tng hay ang s dng th tn dng

ca Vietcombank hay khng?
C Khng
Nu C Anh/ch vui lng tr li tip nhng pht biu bn di, nu Khng th chn
thnh cm n Anh/Ch cung cp thng tin.
II/ Pht biu "Ti s dng th tn dng Vietcombank v:"
Anh/Ch vui lng cho bit mc ng v cc kin di y trong vic chn
s dng th tn dng ti Vietcombank. i vi mi pht biu , Anh/Ch hy nh du
(X) vo mt trong cc con s theo thang im t 1 n 5 (quy c mc ng
tng dn), s cng ln mc ng cng cao.

1-Hon ton khng ng

2- Khng ng
3- Bnh thng
4- ng
5- Hon ton ng
1 Lch s hnh thnh lu i ca Vietcombank. 1 2 3 4 5
2 Vietcombank l NHTM nh nc. 1 2 3 4 5
3 Tn gi, logo, hnh nh ca Vietcombank d nhn bit. 1 2 3 4 5
4 Vietcombank c nhiu hot ng hng v cng ng. 1 2 3 4 5
5 Li sut th tn dng thp. 1 2 3 4 5

6 Cc loi ph dch v (ph thanh ton, ph thng nin, ph rt tin, ph

1 2 3 4 5
chm tr..) tng i thp.
7 Hn mc th tn dng ph hp vi nhu cu ca ti 1 2 3 4 5
8 Cc chng trnh khuyn mi i km vi th phong ph, rt hp dn 1 2 3 4 5

9 Nhn vin Vietcombank lun phc v khch hng vi thi nhit

1 2 3 4 5
tnh, nim n, qun tm n khch hng.

10 Phong cch lm vic chuyn nghip, nng ng, trnh chuyn mn

1 2 3 4 5
gii.
11 Nhn vin Vietcombank t vn thng tin y cho khch hng 1 2 3 4 5
12 Vietcombank thng xuyn a ra sn phm th tn dng mi. 1 2 3 4 5

13 Cc sn phm th tn dng ca Vietcombank lun a dng, mang n

1 2 3 4 5
nhiu la chn, p ng nhu cu cho khch hng.
14 Sn phm lun i km cc tin ch a dng. 1 2 3 4 5
15 Nhn vin VCB nhit tnh gii p khch hng khi gi in thoi. 1 2 3 4 5
16 Ngn hng phn hi mail mt cch nhanh chng 1 2 3 4 5
17 Nhn vin trao i thn thin vi khch hng ngoi gi lm vic 1 2 3 4 5
18 Thng tin th tn dng ca Vietcombank c bo mt rt tt. 1 2 3 4 5

19 Cc im giao dch c bo v nghim ngt, an ninh nh c i bo

1 2 3 4 5
v, cng an lun thng trc.
20 Bn thy an tm khi s dng dch v ti Vietcombank. 1 2 3 4 5
 21 c s gii thiu ca ngi thn trong gia nh. 1 2 3 4 5
22 c s gii thiu ca bn b, ng nghip. 1 2 3 4 5
23 c s gii thiu t chnh nhn vin ca Vietcombank . 1 2 3 4 5
24 Rt nhiu ngi thn ca ti ang giao dch ti Vietcombank. 1 2 3 4 5

25 Ti bit n Vietcombank qua T ri qung co, c bo ch, qung

1 2 3 4 5
co trn tivi
26 Vietcombank l la chn s mt ca ti. 1 2 3 4 5

27 Ti s tip tc s dng th tn dng ca Vietcombank trong thi gian

1 2 3 4 5
ti.

32 Ti sn sng gii thiu bn b v ngi thn s dng th tn dng ca

1 2 3 4 5
Vietcombank.

Lin h Nhm MBA H Bch Khoa HCM : Viber/zalo Chat

http://facebook.com/hoidapSPSS/. Email: hotrospss@gmail.com . Website:
http://phantichspss.com/lien-he-gioi-thieu c:

1. T vn m hnh nghin cu/bng cu hi/ traning trc tip v cc bc lm lun vn nh l:

phn tch hi quy, phn tch nhn t, Cronbachs Alpha... trong SPSS, v m hnh SEM, CFA,
AMOS.

2. Cung cp/chnh sa s liu kho st ph hp vi bng cu hi ca bn chy ra kt qu c

ngha thng k.

III/ Anh/Ch vui lng cho bit mt s thng tin v bn thn

1. Xin cho bit gii tnh ca Anh/ch?

Nam
N
2. Anh/ch thuc nhm tui no di y?

T 18 n 25 tui
T 25 n di 35

T 35 n di 55
T 55 tr ln
3. Ngh nghip ca Anh/ch?

Sinh vin
Cn b cng nhn, vin chc

T doanh
Cp qun l, gim c

Khc
4. Thu nhp hng thng (bao gm lng, thng, ph cp, cho thu nh)? (triu
ng)

Di 10 triu
T 10 di 20 triu

T 20 50 triu
Trn 50 triu
5. Trnh hc vn?

Trung cp tr xung
Cao ng

i hc
Sau i hc
Xin chn thnh cm n v s gip ca Anh/ch.
Knh chc Anh/Ch v gia nh sc khe, hnh phc v thnh cng!