Billing System User Manual - VietnameseVersion PDF

HNG DN S DNG
PHN MM PBX BILLING

SYSTEM
Chng M u: BN C CN BIT ........................................................................1
Chng 1: GII THIU CHNG TRNH PBX BILLING SYSTEM .......................1
Chng 2: CC TP TIN V CHC NNG CA CHNG .........................................4
Chng 3: NHM CHC NNG NHN V XUT D LIU CC ......................10
3.1)Nhn d liu trc tuyn t tng i: .....................................................................11
3.2)Nhp d liu gin tip qua tp tin:........................................................................14
3.3)Xut d liu ra tp tin ngoi: ................................................................................17
3.4)Sa trc tip d liu cuc gi:..............................................................................19
Chng 4: NHM CHC NNG KHAI BO D LIU QUN L CA CNG TY22
4.1)Khai bo phng ban..............................................................................................23
4.2)Khai bo ngi s dng: ......................................................................................23
4.3)Cy t chc ca cng ty: ......................................................................................25
4.4)Khai bo s ni b hoc mt khu truy cp: .........................................................27
4.5)Khai bo d liu cng ty i tc: ..........................................................................30
4.6)Cc bo co ca d liu khai bo:....................................................................32
4.7)Cc d liu c s cha khai bao: ..........................................................................33
Chng 5: CC CCH TNH CC ...........................................................................35
5.1)H thng t gi chuyn i tin t:........................................................................36
5.2)Thng tin khong cch gia cc tnh ca Vit Nam ..............................................38
5.2)Bng gi cc: .....................................................................................................39
5.2.1)Tm hiu nguyn tc tnh cc in thoi qua mt trng hp v d ..............39
5.2.2)Gii thiu giao din nh bng gi cc v cch chnh sch tnh cc ...........41
5.2.3)Chi tit gi cc theo m vng.......................................................................52
5.2.3.1)Area Code: ..............................................................................................53
5.2.3.1.1)M vng gin n:............................................................................53
5.2.3.1.2)M truy cp dch v cng c xem l m vng c bit. .................54
5.2.3.1.3)M vng cho mu tnh cc..............................................................56
5.2.3.1.4)M vng khong cch: ......................................................................57
5.2.3.2)Cc thuc tnh khc ca M Vng ...........................................................58
5.2.3.3)Cc thuc tnh ca mt bn ghi gi cc chi tit......................................61
5.3.3.3.1)Cc trng c bn ca bn ghi gi cc............................................61
5.3.3.3.1)Gi cc thay i theo thc t block tnh cc .................................63
5.3.4)Mt m vng c th c nhiu gi cc theo thi gian ....................................66
5.3.6)Th t u tin chn gi cc .........................................................................66
5.2.8)Tm tt cng thc tnh gi cc:....................................................................67
5.3)Cc chnh sch tnh gi dch v ............................................................................70
5.4)ng b ha bng gi cc ..................................................................................72
5.5)Kim tra tnh chnh xc ca qu trnh tnh cc: ..................................................73
5.6)Ti tnh li gi cc cho cc cuc gi trong qu kh: ...........................................76
Chng 6:HA N CC CHO DOANH NGHIP V HA N CC CHO
KHCH SN ................................................................................................................79
6.1)To ha n tnh cc:.........................................................................................80
6.1.1)Nt Preview: ..............................................................................................84
6.1.2)Nt Header/Footer Layout...:......................................................................84
6.1.3)Nt Customization...:..................................................................................89
6.1.3.1)Ca s thng dng nht p dng cho ha n thng thng....................90
6.1.3.2)Ha n c bit Universal Telephone Bill:.........................................91
6.1.3.3)Ha n c bit Cross Tab By Department: .......................................93
6.1.1.4)Ha n c bit Cross Tab By Department-User:...............................94
6.2)Ha n cc theo kiu khch sn .......................................................................95
6.3)Dch v gi ha n t ng c bit:..................................................................98
6.3.1)Trang Detail Bill By User:..........................................................................99
6.3.2)Trang Summary Bill By User: ....................................................................99
6.3.3)Trang Detail Bill By Dept: .......................................................................100
6.3.4)Trang Summary Bill By Dept:..................................................................100
6.3.5)Trang Alert: .................................................................................................101
Chng 7: BO MT .................................................................................................103
7.1)i mt khu:.....................................................................................................104
7.2)Bo tng qut: ....................................................................................................105
8.3)Ti khon v quyn: ...........................................................................................108
Chng 8: CC CNG C.........................................................................................111
8.1)Thay Logo ca khch hng:................................................................................112
8.2)Cp nht bn quyn s dng phn mm: ............................................................112
8.3)t tham s cho cng giao tip ni tip:.............................................................114
8.3.1)Giao tip qua cng ni tip ..........................................................................114
8.3.2)Giao tip qua IP ...........................................................................................118
8.4)Cu hnh chng trnh:.......................................................................................119
8.4.1)Trang th nht CDR Settings:................................................................ 120
8.4.1.1)Incoming CDR... ...................................................................................123
8.4.1.2)Smart Checker.......................................................................................125
8.4.1.3)Advanced... ...........................................................................................126
8.4.1.3.1)2nd CDR Definition .........................................................................126
8.4.1.3.2)Character Filter ...............................................................................127
8.4.1.3.3)Pop-Up ...........................................................................................128
8.4.1.3.4)CDR Column Copier ......................................................................129
8.4.1.3.5)Conditional Set CDR ......................................................................130
8.4.1.3.6)Other...............................................................................................131
8.4.1.3.7) Ch quan trng v tnh nng t trong ca s Advance... ............134
8.4.1.4)Dial Number Settings ............................................................................135
8.4.1.4.1)Page Trigger Condition & DialNumber Wizard...........................136
8.4.1.4.2)Page Member Call Wizard...........................................................137
8.4.2)Trang th 2 Option 1: ............................................................................139
8.4.3)Trang th 3 Option 2: ............................................................................145
8.4.4)Trang th 4 Sample CDR Creator:.........................................................148
8.4.5)Nguyn tc tch ct ca CDR: .....................................................................150
8.4.6)Hc qua v d - V d cu hnh nhn bit mt s nh dng cuc gi n
gin.......................................................................................................................150
8.4.6.1)V d 1 ..................................................................................................150
8.4.6.2)V d 2 ...............................................................................................151
8.4.6.3)V d 3 ..................................................................................................153
8.4.6.4) V d 4 .................................................................................................155
8.4.6.5)V d 5 Tnh cc cuc gi n..........................................................156
Cc th........................................................................................................156
Bn tho ........................................................................................................157
8.4.7)Gii thch cc ct nh ngha sn..................................................................157
8.5)Cnh bo khi c qu t cuc gi nhn c trong khong thi gian cho trc ....165
8.6)Ci t ch t ng sao lu ...........................................................................166
8.7)Gn phm nng...................................................................................................168
8.8)T in cm t:..................................................................................................168
8.9)Khai bao, chnh sa thng tin ca khch hng s dng:......................................171
8.10)About: ..............................................................................................................171
8.11)Hp bo mt:....................................................................................................172
Chng 9: BN TRONG QU TRNH NG B HA BNG GI CC ...........174
9.1)Gii thiu qu trnh ng b ha bn cc:........................................................175
9.2)ng b ha bnh thng...................................................................................175
9.3)Cp nht Thm v Xa:......................................................................................176
9.4)Vn x l ng v nghi thc p dng cho c bn ghi do khch hng t to ra:
.................................................................................................................................177
Chng 10: CC CH LM VIC ......................................................................180
10.1)M hnh tnh cc trc tip n gin................................................................ 181
10.2)M hnh tnh cc qua mng:...........................................................................183
10.3)Tnh cc cho hai tng i tch bit:................................................................ 184
10.4)To tng i o:................................................................................................ 185
10.5)H tr t xa:.....................................................................................................190
10.6)Tm tt c im cc ch lm vic: .............................................................191
Chng 11: KINH NGHIM S DNG.....................................................................193
11.1)Kha chng trnh tm thi:.............................................................................194
11.2)Log li ca chng trnh: .................................................................................194
11.3)D liu th gi ra t tng i: ..........................................................................194
11.4)Cuc gi cha bit (unknown):.........................................................................194
11.5)System User, System Department:....................................................................194
11.6) Lm th no chy chng trnh t ng khi khi ng Ms Windows m khng
cn phi dng li g User Name v Password:.....................................................195
11.7)V d cc bng cc thng dng ca cc tng i khc nhau:...........................196
Alcatel PBX:.........................................................................................................196
Aristel :.................................................................................................................196
Panasonic PBX: ....................................................................................................196
Siemens PBX:.......................................................................................................196
Ericson PBX:........................................................................................................197
Philips PBX: .........................................................................................................198
11.8)Gii hn kch thc d liu xut sang cc ng dng khc ................................ 198
11.9)Vn Unicode v nhp liu trong ngn ng khc ting Anh...........................199
Ph lc: S U DY & CC THNG TIN QUAN TRNG KHC ...............200
A)1CABLE WIREMAP ...........................................................................................201
A.1)Nullmodem 9p-9p..........................................................................................201
A.2)Nullmodem 9p-25p ........................................................................................201
A.3)Nullmodem 25p-25p ......................................................................................202
A.4)Modem 9p-25p .............................................................................................. 202
A.5)Modem 25p-25p ............................................................................................202
A.6)Printer 9p-25p................................................................................................ 203
A.7)Printer 25p-25p .............................................................................................. 203
A.8)Definition: DTE & DCE ................................................................................204
A.9)Wiring ...........................................................................................................204
B)CC THNG TIN QUAN TRNG KHC .........................................................205
B.1)Microsoft acticle related to Ms Access. ..........................................................205
B.1.1)A program is trying to automatically send e-mail on your behalf .............205
B.1.2 Gii php khc phc ................................................................................208
Chng M u: BN C CN BIT
c xong chng ny, bn s:
Nm c mc ch ca ti liu.
Hiu cch thc m ti liu ny c t chc.
Ti liu ny c cp nht cho phin bn 4.1 . Ti rt c gng cp nht ti liu theo

cc bc pht trin ca phn mm, tuy nhin vn khng trnh c vic ti liu c
th b c hn chng trnh. Bn c th kim tra phin bn mnh ang c bng cch
vo ca s About v xem phn Front End (khng cn quan tm n Back End
version v con s ny lin quan n kin trc ca kho d liu m bn th khng nhn
thy trc tip c).
Ti liu c chun b bng ting Vit vi mc ch dnh cho cc cng ty trong

nc s dng. Mt s thut ng ting Anh khi dch sang ting Vit c th khng
chun. Do vy bn nn tham kho cho vi ti liu bng ting Anh khi thy cn
thit. Ti liu ting Anh v ti liu ting Vit c ni dung v cu trc cc chng
hon ton ging nhau.
Ti tm chia bn c lm hai nhm: Ngi dng bnh thng v K s k thut.

Ngi dng bnh thng s dng chng trnh Pbx Billing System vi mc
TM
ch cui cng v duy nht l xut cc ha n. H khng quan tm lm n

cc vn khc v nh lm th no chng trnh nhn c d liu t tng
i, cc cng ty in thoi c nhng cch tnh cc ra sao...C tip tn ca
cng ty hay khch sn l v d in hnh cho ngi dng bnh thng.
K s k thut l ngi c kin thc v vin thng v tin hc. K s k thut
yu cu phi bit v c ch hot ng ca tng i khi gi d liu cc ra
my tnh. Cc cch m cng ty in thoi c th tnh cc. Phm vi no c
th gii quyt bng chng trnh phn mm v phm vi no l nm ngoi
trch nhim ca chng trnh...C v nh c qu nhiu yu cu cho k s k
thut. Bn ng ngi, mt k s vin thng hoc tin hc trong cng ty ca
bn hon ton c kin thc yu cu.
Chng 1 Gii thiu v chng trnh. C ngi dng bnh

thng v k s u nn c qua.
Chng 2 Gii thch v cc tp tin ca chng trnh v chc nng
ca cc tp tin . Ch k s nn c chng ny.
Chng 3 n Chng 6 Chng trnh chia cc chc nng thnh tng nhm.
Trn giao din bn cng s d dng nhn ra tng nhm
nh vy. C 6 nhm chc nng c thy, nhng trong
c 4 nhm chc nng lin quan n vic khai thc
chng trnh. 4 nhm c trnh by trong cc
Chng 4 n 6. Ngi s dng nn c k cc
chng ny bit cch khai thc chng trnh mt
cch hiu qu nht. K s cng nn c qua nm
tng.
Chng 7, Chng 8 Hng dn bn cu hnh chng trnh lm vic vi
tng i, bo mt...K s nn c k cc chng ny.
Chng 9 n Chng 11 Bn rng cc kha cnh khc nhau ca chng trnh
m trong cc chng trc khng th i su chi tit
c. K s nn c k cc chng ny.
D l k s hay ngi dng bnh thng, nu c thi gian, bn nn c ht c ti

liu v nn c vi ln hiu k hn.
Pbx Billing System v Hotel Management System khng phi l hai chng
trnh tch bit m thc cht ch l mt. Pbx Billing System tp trung mnh vo
mng tnh cc v c thit k cho nhu cu ca cc doanh nghip. Hotel
Management System c trang b thm cc chc nng cn thit cho khch sn.
Tuy nhin tnh nng tnh cc vn c Hotel Management System . Bn c th
chuyn i d dng gia Pbx Billing System v Hotel Management System bng
cch chn gi tr cho thuc tnh Ch Lm Vic (Working Mode). Cn c
chng 11 bit cch chuyn i Ch Lm Vic v cc ng dng ca n.
Khi chuyn qua ch h tr m hnh hot ng ca khch sn (Hotel Management

System ) h thng menu v toolbar s t ng thay i theo. Mt s chc nng ch
thch hp cho doanh nghip nh Phng Ban, Ngi Dng ... s b du mt, trong khi
mt s chc nng mi cn cho khch sn nh Phng, S Phng s xut hin.
Nh vy c th kt lun ngn gn nh sau:

Chng trnh trong ch tnh cc n thun cho nhu cu ca doanh
nghip c gi l Pbx Billing System,
Chng trinh trong ch h tr nghip v khch sn bao gm tnh cc
v qun l khch, phng s c gi l Hotel Management System.
cho d c, ti liu hng dn s dng s c chia lm 2 loi ring bit:
Pbs-Manual-(Eng or Vit).doc Trnh by rt chi tit v tnh nng tnh cc ca
chng trnh. Ch vi dng bn v ha n in
thoi theo nh dng m khch sn thng
dng.
Hotel-Manual-(Eng or Vit).doc Mt phn ti liu trnh by su v cc nghip v
qun l khch sn, phn cn li trnh by v
cch tnh cc v tch hp tnh nng tnh cc
c mt ha n duy nht cho khch tr.
i vi ngi quen s dng cc chng trnh tnh cc khc, c th nhy

ngay vo Chng 8, phn cu hnh chng trnh, bit c cch cu hnh
chng trnh nhn bit c nh dng cuc gi c th ca bn.
Chng 1: GII THIU CHNG TRNH
PBX BILLING SYSTEM
GII THIU CHNG

TRNH PBX BILLING

SYSTEM
Pbx Billing System - Hng Dn S Dng, Bn Ting Vit.

Nm c cc tnh nng c bn ca chng trnh
H iu hnh v cu hnh my tnh thch hp
- Pbx Billing System l phn mn ghi v tnh cc tng i ni b chuyn dng,

ng dng cc cng ngh mi nht v mang tnh chuyn nghip cao.
- Pbx Billing System chy trn h iu hnh:

Microsoft Windows 2000 Professional/Server, Service Pack 4 hoc mun
hn.
Microsoft Windows XP, Service Pack 3 hoc mun hn.
Microsoft Windows 2003, Service Pack 2 hoc mun hn.
Microsoft Windows Vista
Microsoft Windows 7.
- Pbx Billing System cn Microsoft Office 2002 runtime (Hay tn khc l Office
XP hoc Office 10) hoc mun hn chy. Bn cn phi ci tt c cc b sa li
cho Microsoft Office 2002 (Office Service Pack) cc th vin VBA chy n nh
hn. Nu bn khng cp nht Office Service Pack, cc bug ca VBA s lm cho
chng trnh b li.
Pbx Billing System c th:

- Giao tip c vi tt c cc loi tng i ni b ca cc hng khc nhau qua cng
giao tip ni tip ca my tnh (chun RS232) hoc qua cc mng theo nghi thc IP.
Khng cn bin dch li chng trnh m ch cn ci v chy.
- Xut d liu cc sau khi x l (c thng tin ch n ca cuc gi, gi tin ...)
ra my in ni tip lp cng COM th 2 ca my tnh cc. Nh vy d liu cc
s c in tun t ra my in ngay khi cuc gi va kt thc.
- Cung cp d liu cc trc tuyn cho cc phn mm khc thng qua khi nim
mi l cng ly cc (Billing Connector). Nu bn pht trin cc chng trnh
khc nh Payroll (trnh tnh lng), Cost Allocation (trnh phn b chi ph ni b),
Hotel Management (trnh qun l khch sn)... th bn c th kt ni chng trnh
ca mnh vo cng ly cc ly thng tin v chi ph in thoi cho bt c ai trong
cng ty. Ngoi ra, cng ly cc cn m ra cho bn kh nng pht trin cc bo biu
cc ring cho mnh.
- H tr tnh cc khng ch theo s ni b m cn c th theo mt m truy xut

(AccessCode) cp cho tng nhn vin.
- Tr gip trc tuyn cho ngi s dng. Ti bt ca s bt k, ch cn nhn F1, s

nhn c cc hng dn b ch v chnh chc nng m bng ang dng.
Thit k, lp trnh, son ti liu bi Trn Hng Quang, quanthvn@hotmail.com; admin@bicsoft.net Trang 1 of 218
- Nhn d liu trc tuyn (online) t tng i thng qua cp truyn tn hiu ni tip
hoc cc mng, x l d liu v cho ra gi cc cuc gi trn mn hnh, sau lu
d liu xung tp tin trn a.
- Cung cp 54 bo biu (ha n cc) chun, p ng mi nhu cu ca khch hng.

Bn c th thay i nhiu tham s ca 54 bo biu ny to nn cc bo biu dn
xut ng vi mc tiu ca bn.
- Ngoi ra cn c 12 bo biu c thit k c bit cho nhu cu ca khch sn,

bnh vin.
- Xut cc bo biu ny sang cc phn mm x l vn bn hay bng tnh nh

Microsoft Word, Microsoft Excel.
- Cu hnh to v gi bo biu chun mt cch t ng ti thi im nh trc.
- Cho php bn to bo biu cho chnh d liu m bn nhp. V d danh sch

nhn vin, danh sch phng ban, bng cc...
- Ha n in thoi c th tnh theo h thng tin t bt k. Pbx Billing System s

t ng i tin cn c vo bng gi chuyn i tin t do khch hng nhp.
- Ngoi ch nhn trc tuyn, Pbx Billing System cn h tr ch nhn d liu

khng trc tuyn (Offline), trong ch ny d liu c th c vo t tp tin ca
tng i ( dng vn bn text), hoc tp tin kt xut ra ngoi ca chnh chng
trnh Pbx Billing System to ra trc .
- C an ton cao. Pbx Billing System ghi d liu nhn c ca tng i 2 ln

di 2 nh dng khc nhau. u tin Pbx Billing System chp tt c cc d liu
nhn c vo tp tin bin bn, nh dng vn bn (log file, text format), sau mi
em i x l tnh cc. Nu d liu ng nh dng cuc gi, d liu s c phn
r thnh cc ct c ngha v lu trong c s d liu trn a cng. Nu d liu
cuc gi mang thng tin cha c khai bo, v d nh gi vo vng c m vng
mi, gi thng qua trung k cha nhp..., th cuc gi c ghi vo ch tm trong c
s d liu. ng thi ngi s dng nhn c cnh bo nhp d liu c s.
- Yu cu ti nguyn my tnh ti thiu. Pbx Billing System chy trn mi trng

Microsoft Windows 32/64 bit, i hi cu hnh my thp. Bn c th dng my vi
cu hnh Pentium 800 Mhz, 128 MB RAM, 300 MB a cng trng hoc my tnh
c cu hnh cao hn.
- c thit k cho vic x l phn b theo m hnh Master/Slave. Ch mt my tnh

cc hot ng ch Master s lin lc trc tip vi tng i nhn d liu
cc, cng lc trn mng c th c nhiu my tnh cc chy ch Slave. Bn
khng phi bt buc phi ngi trc PC ni trc tip vi tng i to cc bo
biu cc in thoi. Bn c th dng PC bt k trn mng thc hin hu ht

cng vic qun tr - khai thc.
- T ng pht hin ra cc s sut ca ngi s dng nh qun khai s ni b, qun

khai m vng, qun khai trung k...
- Ti mt thi im Pbx Billing System c kh nng h tr tnh cc theo nhiu

nh cung cp dch v in thoi khc nhau vi cc bng gi cc khc nhau. Cng
vi tng i thc hin cch gi v tnh cc theo kiu Gi Tin Thp Nht/Least
Cost Routing. (Hin nay Vit Nam ch c mt nh cung cp dch v in thoi l
VNPT nn tnh nng ny cha t ra hu dng. Cc nh cung cp khc nh Vietel,
171, Sigon Postel khng phi l nh cung cp dch v thoi c lp theo ng
ngha. Cc nh cung cp ny ch cung cp mt m dch v chy trn h thng
mng c sn ca VNPT. L mt hnh thc nhng quyn bn dch v v chia th
phn. Mt nh cung cp dch v thoi c lp phi c h thng mng cp ring.
Tng i ca khch hng cng lc u vo mng cp ca c hai hoc nhiu hn nh
cung cp dch v. Khi cuc gi bt u, ty ch n ca cuc gi m tng i t
ng dn ng cuc gi qua mng ca nh cung cp c gi r nht. )
- H tr bo mt v phn quyn thng qua nhm chc nng Security Manager. Bn

c th to ti khon dch v (Service Account) v t quyn s dng trn tng chc
nng ca Pbx Billing System.
- Cho php ti x l cc trn cc cuc gi hin c trong c s d liu theo bng gi

cc cp nht. Ti x l cc l tnh nng rt cn thit v thng thng khch hng
bit tin v cp nht thay i gi cc tr hn thi im m cng ty in thoi p
dng.
- nh dng bn ghi cc th ca tng i c th nh ngha trong chng trnh bt

c lc no. Khng cn thit phi bin dch li chng trnh.
Chng 2: CC TP TIN V CHC NNG
CA CHNG
CC TP TIN V CHC
NNG CA CHNG

Bit c cc tp tin m chng trnh Pbx Billing System s dng.
Bit cch sao lu (backup) d liu.
Pbx Billing System gm cc tp tin sau

Tn tp tin Nm trong th mc
1. Pbxcas.mde ...PbxCas/
2. DataStore.vit ...PbxCas/
3. TelephoneRateTable.mst ...PbxCas/TelTariffs/
4. TelephoneRateTable.slv ...PbxCas/TelTariffs/
5. OnlineCDR.mdb ...PbxCas/
6. ArchivedCDR.mdb ...PbxCas/Archiving/
7. .
Sau khi ci t xong, cu trc th mc ci s nh hnh di y:
Bn c gii thiu s qua v chc nng ca cc th mc l PbxCas, TelTariffs,

Archiving, chc nng ca cc th mc cn li l:
ExcelBasedBills Cha bo biu dng Excel. Bn c th da trn
bo biu mu to bo biu ring cho mnh, thay i l trang, tiu ...
ph hp vi nhu cu ca cng ty bn.
ExportedReports C th bn s s dng chc nng t ng to
ha n v gi qua ng Email. lm c nh vy, chng trnh s to
trc tp tin, c nh dng Rich Text Format, sau gi tp tin nh km
mail. Th mc ny dng cha tm cc tp tin ca ha n.
Logs Cha cc th. Bn c th dng cng c xem
tp tin vn bn bt k m cc tp tin trong th mc ny, tm hiu thc
cht tng i chuyn nhng d liu g sang my tnh.
ReservationLetters Th mc ny ch c ngha khi bn ang s
dng chng trnh cho khch sn. Trong th mc ny l mt s mu th
khng nh, trong mu th khng nh c cha mt s t kha. T kha s
c thay th bng thng tin thc ca khch tr. y l cch nhanh nht
ngi qun l khch sn to th khng nh cho khch t phng.
SemiMaster1 Trong trng hp bn cu hnh chng trnh
hot ng nh b phn phi d liu cc cho hai cng ty con c lp, th
mc ny s cha cc tp tin cho cng ty con th nht.
SemiMaster1 Trong trng hp bn cu hnh chng trnh

hot ng nh b phn phi d liu cc cho hai cng ty con c lp, th
mc ny s cha cc tp tin cho cng ty con th hai.
- Pbxcas.mde l tp tin cha cc cng c, giao din ngi s dng khai thc
chng trnh. V d nh cp nht bng gi cc, khai bo s ni b, ngi s dng,
to ha n cc, xut ho n sang cc nh dng khc nh Microsoft Excel,
Microsoft Word. Tp tin ny cng l module giao tip vi tng i nhn d liu
cc.
- Datastore.vit l kho d liu. Tp tin ny lu tr d liu cc, d liu ca cng ty

m bn nhp nh danh sch s ni b, ngi s dng...Cc tham s ny c
nhp qua giao din ca tp tin PbxCas.mde, nhng d liu khng lu trong tp tin
PbxCas.mde m l lu trong tp tin Datastore.vit.
- TelephoneRateTable.mst l tp tin cha bng gi cc ca Vit Nam Post and

Telecom do chng ti qun l v cp nht. nh k chng ti s gi tp tin
TelephoneRateTable.mst cho khch hng c hp ng dch v khch hng cp
nht t ng vo tp tin TelephoneRateTable.slv ang dng.
- TelephoneRateTable.slv l tp tin cha bng gi cc ang c s dng ti khch

hng.
- OnlineCDR.mdb c xem nh mt ci cng c bit cc chng trnh qun l

khc ca khch hng c th khai thc d liu qua x l ca chng trnh tnh
cc. V d nh khch hng l nh qun l khch sn, chng trnh qun l khch
sn c th mc vo tp tin OnlineCDR.mdb ly d liu cc tnh ra thnh gi
tin a vo ha n tin phng. OnlineCDR.mdb l tp tin nh dng Ms Access
2000, c bo v bng mt khu l OnlineCDR.
- ArchivedCDR.mdb l tp tin cha d liu c, c t ng kt xut ra ngoi nhm

tng an ton d liu v tng tc x l cho chng trnh Pbx Billing System
do khng phi qun l qu nhiu bn ghi c.
- TotalQuality.vit l tp tin c cng cu trc vi Datastore.vit v cha d liu mu

ca cng ty o TotalQuality Ltd. Tp tin TotalQuality.vit khng c trong b ci t
v ch l mt ty chn. Bn c th lin h vi nh phn phi ly tp tin ny.
- Pbxcas.hlp v Pbxcas.cnt l cc tp tin tr gip cho ngi s dng.
- ByPass.vbs, ByPassOE.vbs l script vit ra t ng nhp chut ln nt Yes

ca ca s Ms Outlook Security. Nh bn c th bit, Microsoft ngn chn
vic gi mail t ng ngm trnh virus da trn h thng mail ca Microsoft. Khi
pht hin c chng trnh ang c gng gi mail t ng, Microsoft s tm chn qu
trnh ny li, hin th mt hp hi thoi thng bo cho ngi s dng v vic c
email gi ngm t ng. Hp thng bo gm 2 nt Yes v No. Nt No tch
cc ngay t u, trong khi nt Yes phi i 5 giy mi tch cc v c th nhp
chut ln n. Nu bn my tnh cc trong phng kn, kch hot ch gi bo
biu t ng, th qu trnh ny b chn li, khng c ai nhp chut ln nt
Yes. ByPass.vbs hoc ByPassOE.vbs s lm thay cng vic nhp chut ln nt
Yes, ByPass.vbs i 5 giy v gi s kin nhp chut vo nt Yes ca ca s
Ms Outlook Security. ByPass.vbs s c t ng kch hot nu bn chn phng
php gi mail bng Microsoft Outlook, cn nu bn chn phng php gi mail
thng qua Outlook Express th ByPassOE.vbs s c kch hot. trnh cc vn
bo mt va yu, va thiu, va bt tng thch qu kh ca Microsoft Outlook,
Microsoft Outlook Express, bn nn dng CDO gi mail. Bn vo Application
Settings, sang trang th 2 chn chn phng php gi mail. Nu dng CDO, yu
cu bn phi c mail server ring (Ms Exchange Server) v dng Windows Domain.
Trong khi gi ha n qua mail client, bn khng cn quan tm n mail server l
g, min mail client chy c th mnh c th gi c.
- Mttty.exe l cng c dng kim tra cht lng chng trnh. Cng c Mttty.exe
cho php bn dng mt my tnh th hai gi lp tng i ang xut d liu cc
ra my tnh. Bn s d dng kim chng n nh ca Pbx Billing System bng
cch gi lp li. Thay v gi ra d liu cc, bn s gi ra cc k t bt k, v ngha.
Pbx Billing System s pht hin v loi b d liu li, ch nhn vo cc bn ghi
hp l.
- ReadMe.doc l ti liu ci t v m t trng hp ca cng ty o TotalQuality

Ltd. Bn nn c phn u ca ReadMe.doc bit cch ci t. Nhng bn phi
c phn cn li ca ReaMe.doc cng vi Manual-Eng.doc hoc Manual-Vit.doc
hiu su hn. Bn nn c cho cc ti liu, va c v th trc tip trn my tnh
mi nm bt c vn .
- Pbs-Manual-Eng.doc l ti liu hng dn s dng chi tit tnh nng tnh cc vit
bng ting Anh. Pbs-Manual-Vit.doc l ti liu hng dn chi tit tnh nng tnh
cc vit bng ting Vit. Ni dung ca hai ti liu va nu l nh nhau.
- Hotel-Manual-Eng.doc v Hotel-Manual-Vit.doc l ti liu hng dn bng ting

Anh v ting Vit, tp trung vo nhu cu qun l ca khch sn.
Ngoi ra trong thi gian chy, chng trnh Pbx Billing System cn to ra mt s TM
tp tin nh sau:
Tp tin Pbxlog.txt: Nm ti th mc ci t chng trnh Pbx Billing
System . Ni dung cha cc bo li ca chng trnh.
TM
Tp tin Importlog.txt: Cha cc s kin xy ra trong qu trnh nhp liu t tp

tin cc.
Trong th mc Logs c cc tp tin c ch s tng dn Pbxlogx.txt: Trong x
l con s tng dn 1 n v mi khi bn khi ng li chng trnh Pbx
Billing System . Tp tin ny cha d liu cc th nhn t tng i. Ngoi
TM
ra bn c th cu hnh chng trnh ghi log theo thng. Khi cc tp tin

log s khng t ng tng ch s mi ln bn restart chng trnh na, m cc
tp tin ny s c tn gm phn u l Pbxlog cng vi tn thng.
- Vic tch PbxCas.mde, lm vic nh mt cng c khai thc, xut nhp thun ty,
v Datastore.vit, lm vic nh kho d liu to nn s linh hot ti a cho Pbx
Billing System v hai mt:
TM
1. Gip hin thc ha m hnh tnh cc phn b, Ghi cc mt im - X

l cc nhiu im kh. Bn c th ci thm nhiu b cng c
(Pbxcas.mde) trn mng v ni vo Datastore.vit trn my tnh cc chnh
qun l chng trnh t xa.
2. D dng cho vic nng cp phn mm. Khi cn nng cp phn mm, bn ch
cn chp tp tin PbxCas.mde v gi nguyn tp tin Datastore.vit. Bn s
c cc tnh nng mi trong khi tt c d liu cc ca bn vn y nguyn, k
c cc tham s do bn nhp vo trc kia.
Ngoi ra, nu bn ci b Pbx Billing System Enterprise h tr cng lc 2 khch

hng c lp nhau v mt qun l, nhng li dng chung mt tng i th bn s c
thm 2 th mc con tn l SemiMaster1 v SemiMaster2. Hai th mc ny cha cc
tp tin y ca mt b Pbx Billing System cho mi khch hng. Chng trnh
chnh s tch d liu cc v phn phi vo SemiMaster1 v SemiMaster2 cn c

theo tham s Extension gi hay Trunk m cuc gi i ra.
Chng 3: NHM CHC NNG NHN
V XUT D LIU CC
NHM CHC NNG NHN

V XUT D LIU CC
Pbx Billing System, Hotel Management System - Hng Dn S Dng, Bn Ting Vit .

Hiu Online Call Detail Record Capturer nhn cc nh th no.
Bit c cch nhp d liu cc t tp tin thng qua ca s Import Call
Detail Record
Bit c cch xut d liu sao lu thng qua ca s Export Call Detail
Record
Bit c cch xem d liu cc ang c trong c s d liu thng qua ca
s Call Detail Record Modifier
3.1)Nhn d liu trc tuyn t tng i:

(Khi chy, ca s c tn trong ting Anh l Online Call Detail Record Capturer)
Online Call Detail Record Capturer l ca s nhn d liu trc tip t tng i. Bn
c th chn cch thc m phn mm giao tip vi tng i: thng qua cng giao tip
ni tip ca my tnh (Giao tip gia tng i v my tnh l chun RS232) hoc qua
cc mng dng giao thc IP. Chn cch giao tip no l ty thuc vo tng i ca
bn c h tr giao tip hay khng. V pha phn mm ny, bn chn cch giao
tip ca s Communication Settings m s c cp cc phn sau.
Nh bn c th thy, Online Call Detail Record Capturer c hai trang, trang th nht
dnh cho cc cuc gi hp l, trang th hai cha d liu th m chng trnh Pbx
Billing System nhn c t cng giao tip ni tip. Cc cuc gi hp l (hin ra
trong trang th nht) s c ghi xung c s d liu trn a cng, d liu th (hin
ra trong trang th hai) s c lu xung a cng dng tp tin vn bn gi l log
file. Bn c th tm thy cc log file ti th mc HomeFolder/Logs. Vic lu d
liu dng vn bn c u tin cao nht. Bt c lc no Pbx Billing System nhn
c mt byte d liu cng giao tip ni tip, n s ghi ngay vo log file. Bn c
th dng log file nh bng chng tm nguyn nhn mt cc nu iu xy ra.
Mt bn ghi cc c th hp l v nh dng, nhng c th cha cc trng khng

hp l. V d nh s in thoi ni b thc hin cuc gi cha c khai bo, trung
k m cuc gi ny i ra ngoi cha c khai bo... Khi y bn ghi cc vn c
ghi vo c s d liu, nhng ngi dng s nhn c cnh bo v vic thiu d
liu ny. Bt c lc no bn nhp tham s cn thiu, Pbx Billing System s t
ng tnh li cc cuc gi .
Cc thng s trng thi ca cng ni tip ca my tnh hoc tham s t cho giao
tip IP s ln lt hin ra trong nh gc tri. Khi giao tip ang trng thi hot
ng tt, cc dng ch thng bo s c mu xanh. Nu c s c xy ra khin qu
trnh thng tin khng din ra mt cch bnh thng th bn s thy c dng ch mu
. Khi c d liu nhn c ti cng giao tip ni tip hoc qua giao tip IP, s c
dng Data received xut hin thay cho cc thng bo v trng thi giao tip.
S lng hng d liu hin ra trong trang th nht c th c thay i trong

Application Settings. Th t cc ct trang ny cng l th t cc ct tng ng
trong CDR. Cng trong Application Settings, bn c th quyt nh cho hin th
thm cc ct tnh ton c cho cuc gi l: Destination, Price, Currency, Has

Discount Of.
Trang 1. Cc cuc Trang 2. D liu th Cc tham s ca cng ni tip.

gi c x l. nhn t tng i. Mau xanh l ang hot ng tt.
Cuc gi sau ki ch n, Gi tin, n v tin t l cc

x l tch ct. ct tnh c t d liu ca cuc gi.
Trong trang th nht, mi cuc gi c th c mu khc nhau ty thuc vo kiu cuc

gi (Call Type) m kiu cuc gi ny thuc vo. Bn t mu cho kiu cuc gi
trong phn bng gi cc (Call Charge Scheme>>Telephone Rate Tables)
Ct u tin ca trang Call Record l biu tng th hin kt qu x l tnh cc

cho cuc gi. C 3 kiu biu tng. Cuc gi tnh cc c bnh thng, khng c
gim gi s c biu tng ca ci in thoi mu xanh l cy. Cuc gi c gim gi
s c biu tng ca ti tin. Cuc gi khng tm c bn ghi n gi thch hp
tnh gi tin, hoc c bn ghi n gi cho cuc gi y nhng n gi li bng 0 s c
biu tng tam gic mu .
Trang 2. Hin th d liu

th, nhn c t PBX.
Cc cuc gi khng b ghi trng 2 ln. Do vy khch hng c th lnh cho tng i
xut cc li nu mun. Xem phn Importer bit cch m chng trnh nhn ra
cuc gi trng.
Ty theo phin bn m bn ang dng, c th bn s thy chn c tn Show

Message Of Processing trn trang Log File. Mc tiu ca chn ny l c hin
th hay khng thng bo kt qu ca qu trnh x l cc th. Thng bo vit vn tt
bng ting Anh. Rt hu dng cho k thut vin khi ci v cu hnh ln u tin.
Thng bo ny ch hin ra mn hnh, khng lu vo log cc th. Mt s thng bo
quan trng v ngha ca chng nh sau:
1/ You cannot add or change a record because a related record is required in table
'tblExtensions'.
Thng bo ny c ngha l s ni b trong bn ghi cc ny cha c khai bo.
Bn cn vo Organization Data>>Extension & AccessCode to s ni b ny.
2/ You cannot add or change a record because a related record is required in table
'tblAccessCodes'.
Thng bo ny ch xut hin trong ch tnh cc theo m truy cp. Bn tch
cc ch tnh cc theo m truy cp bng cch vo ca s Application Settings v
a ct AccessCode vo danh sch Used Columns. AccessCode (khi nim
AccessCode c dng gn ging khi nim AccountCode trong phn mm v ti
liu ny) pht hin trong d liu th ca cuc gi li cha c khai bo nn bo li
xut hin. Bn cn vo Organization Data>>Extension & AccessCode>>vo khai
bo s AccessCode ny.
3/Duplicate CDR. These call was already saved into the database.
Thng bo ny ng bn ang c gng x l v ghi cuc gi thc t c lu
vo c s d liu trc . y c th l trng hp bn nhp li cc th c, hoc
bn cu hnh tng i xut li cc c.
4/ Above is good call. It was made....

Chc mng bn nu bn thy thng bo ny. Thng bo ny cho bit cc th c
nh dng tt, c th phn tch v tnh tin cc c, v cuc gi c lu vo
c s d liu. Tuy nhin bn phi ch tham s ngy gi bo y c ng vi
ngy gi ca cuc gi hay khng. Nu khng ng, c ngha l bn t sai nh
dng ngy gi ca tng i. Bn cn vo Application Tools>>Application

Settings>> the parameter PBX Date(time) Format nh li dng cho ngy gi
ca tng i.
Ch : Nu bn ng ca s Online Call Detail Record Capturer li th chng

trnh s khng nhn c d liu cc na. V th nu bn khng c tm dng qu
trnh nhn cc mt cch tm thi th ng ng ca s ny li. Khi bt buc phi
ng ca s Online Call Detail Record Capturer th bn nh m li ngay khi c th
cn nhn cc.
Biu tng ca Online Call Detail Record Capturer trn thanh Toolbar nh sau:
3.2)Nhp d liu gin tip qua tp tin:

(Khi chy, ca s c tn ting Anh l Call Detail Record Importer)
Tm tt kt qu ca
qu trnh nhp.
CDR sau qu trnh x l
Ngoi cch nhp d liu trc tip t tng i, Pbx Billing System cn h tr nhp
liu t tp tin tnh cc ca tng i hay nhp li d liu t kt qu ca bc xut
d liu trc ca chnh Pbx Billing System (Pbx Billing System cho php bn
kt xut d liu ra ngoi di 3 dng khc nhau. Trong dng vn bn v MS
Access l c th ti nhp li c. Xem phn Exporter c thm thng tin).
Nhp chut ln nt Import m ca s chn tp tin nhp. Nh ni trn,

bn c th nhp d liu t hai ngun khc nhau: tp tin tnh cc ca tng i hay
tp tin do chnh Pbx Billing System kt xut ra. Nh vy lm sao Pbx Billing
System bit c bn ang nhp d liu t tp tin thuc nhm no? Pbx Billing
System gi nh ngun gc ca tp tin theo cch sau:
Nu bn chn tp tin c ui .mdb th chng trnh s tm kim mt bng d liu
c tn l tblCallData v chp tt c d liu trong vo ca s nhp.
Nu bn chn tp tin c ui khc .mdb th chng trnh s hiu l bn ang mun
nhp cc th t tp tin tnh cc chp ca tng i. Khi y chng trnh s xem tp
tin nhp c nh dng vn bn v c gng c tng dng mt, em phn tch v x
l. Trong trng hp ny, mt tp tin bin bn tn l importlog.txt s c to ra
trong th mc ci chng trnh Pbx Billing System . Tp tin importlog.txt s cha
kt qu li nu c trong sut qu trnh nhp. Bn nn xem tp tin importlog.txt
bit c vn g xy ra.
Trong thi gian ang nhp, tiu ca nt Import... s chuyn thnh Cancel.
iu ng rng bn c th b ngang qu trnh nhp nu tp tin d liu qu ln
bng cch nhp chut ln nt Cancel.
Sau khi nhp d liu xong, bn c hai chn la. Nu bn nhp chut ln nt Update,
d liu va nhp s c chp vo c s d liu. Nu bn nhp chut ln nt Close
th d liu va nhp s b vt i. S c thng bo cnh bo v vic ny.
Trong tt c cc trng hp nhp liu theo ch trc tuyn hay khng trc tuyn,
mt bn ghi cc s khng bao gi b ghi vo c s d liu hn mt ln. Nguyn tc
cho rng mt bn cc duy nht b nhp li ln hai l cn c trn 3 tham s:
1. S ni b gi (Extension)
2. Ngy gi (DialDate)
3. Thi im gi (DialTime)
Mt my ni b khng th gi hai cuc vo cng mt thi im c. Do vy nu

c bn ghi mi nhn m c 3 tham s va nu trng vi mt bn ghi ang c trong
c s d liu, Pbx Billing System s cho rng bng ghi c nhp li ln th hai
v t ng b bn ghi ny i.
Scan Log File(s) For New CDR: Chn nt ny chng trnh tm kim d liu
gin tip, thng qua cc tp tin log c cha cc ca chng trnh khc m ang
chim cng COM nhn d liu.
Nu vung ny c chn, mt nt nh c tn l Setup... s xut hin bn cnh.
Nhp chut ln nt Setup... m ca s sau:
Log File Name or Pattern: Bn nhp vo ny tn tp tin y cng ng dn

hoc mt mu tp tin. Mu tp tin l tn tp tin c cha cc k t i din. Qui lut
v mu tp tin l do h iu hnh quyt nh. d hiu, chng ta xem xt mt s v
d:
C:\Billing\log.txt: Trng hp ny l tn y ch vo mt tp tin log duy nht.
C:\Billing\: y cng c xem l mt mu, PBX Billing System s tm d liu
cuc gi trong tt c tp tin nm trong th mc C:\Billing\. Mu ny hon ton
tng ng vi C:\Billing\*.*.
C:\Billing\*.txt: Mu ny s khin PBX Billing System tm d liu mi trong
mi tp tin nh dng vn bn, c ui .txt nm trong th mc C:\Billing\.
C:\Billing\Log*.txt: Mu ny khin PBX Billing System tm d liu mi trong
cc tp tin nh dng vn bn, c tn bt u bng Log nm di th mc
C:\Billing\.
C:\Billing\Log-??-??-????.txt: Mu ny khin PBX Billing System tm kim d
liu t tt c cc tp tin nh dng vn bn nm trong th mc C:\Billing\ v c
tn bt u t Log, v d nh Log-22-04-2003.txt, Log-22-04-03.txt...
List Of File Matches Your Log File Criteria: Cc tp tin tha iu kin v tp tin
log nh ngha trong Log File Name or Pattern s hin ra trong ny nu bn nhp
chut ln nt Check.
Scan Frequency: Khong thi gian nh k Pbx Billing System s kim tra tt c
cc tp tin Log hp l tm d liu mi.
Trong qu trnh kim tra tng tp tin Log tm d liu mi, Pbx Billing System
s ghi li trng thi cui cng ca tp tin (gm ngy cp nht, chiu di tp tin)
ln kim tra tip theo, ch xem xt phn d liu mi trn mi tp tin.
Trc khi tin hnh tm d liu mi, Pbx Billing System s kim tra xem c tp tin
mi no c to trn a cng m tha mn mu tp tin log thm vo danh sch
tp tin log cn qut. Ngc li, nu c tp tin log trong danh sch cn kim tra,
nhng thc tin b xa khi a th cng s b xa khi danh sch tp tin log cn
theo di.
File Selector: Nhp chut chn tp tin. Trong trng hp ny, bn phi chn mt
tp tin duy nht v c th. Bn khng th nh ngha mt mu (pattern) bng cch
chn nh th ny.
Check: Nhp chut ln nt Check kim tra xem nhng tp tin no hin thi ang
tha mn iu kin v tp tin log m bn t.
Cancel: ng ca s ny li, khng cp nht mu log mi.
Reset: Xa mi tham s hin thi v cc tp tin log ang theo di v cp nht li t

u cc tp tin tha iu kin v mu tp tin. Nh vy nu c tp tin log no
v ang c c ti v tr th n, nu bn khng thay i mu tp tin log m ch n
gin nhp chut ln nt Reset, tp tin ny s c c li t v tr u tin, thay v t
v tr th n tr i.
OK: Cp nht mu mi vo bng theo di tp tin log v ng ca s li. Trng thi

ca cc tp tin log ang theo di s khng thay i. Nh vy nu tp tin Log
c c ti v tr th n th ln c tip theo s ch bt u t v tr th n+1 nu tp
tin c thm d liu mi.
Tng s bn ghi ti a c th cng lc xut hin trn mn hnh cng nhiu th tc

x l cng b chm li, b nh s dng tng. Do vy gc bn tri, pha di c mt
nt nh cho php bn chn bao nhiu bn ghi s c hin ng thi. Gi s ny l
N, gi tr N c th c t 500 n 10.000. Nu s bn ghi bn nhp ln hn N th ch
N bn ghi cui cng cn hin ra trn mnh hnh, cc bn ghi sm hn s b cun ra
khi tm nhn. Tuy mt phn cc bn ghi khng th nhn thy, nhng tt c cc bn
ghi u s c ghi vo c s d liu nu bn quyt nh cp nht. Nguyn nhn
gii hn N ti a l 10.000 bn ghi v Microsoft ListView 6.0 s b trn stack nu c
phi cha ng thi qu nhiu bn ghi.
Biu tng trn thanh toolbar ca Import Call Detail Record nh sau:
3.3)Xut d liu ra tp tin ngoi:

(Khi chy, ca s c tn ting Anh l Call Detail Record Exporter)
L cng c cho php bn kt xut d liu ra tp tin bn ngoi theo dng Microsoft
Access, Microsoft Excel v Blank Text.
Pbx Billing System s dng cc k thut tin tin nht, ti u nht cho vic qun l
d liu. Sau mt thi gian di hot ng v nu thng tin lin lc ca cng ty ca
bn din ra vi cng cao, th kch thc d liu s ln ng k. Khi tc
x l s chm li v nu bn ch mun ha n ca thng ny th chng trnh vn
phi lc cc bn ghi ca thng ny t tp hp tt c cc bn ghi ca c nhng thng

trc. Nh vy tng tc lm vic ca chng trnh, bn nn xut cc bn ghi
qu c ra tp tin ngoi v lu d phng, sau xa khi Pbx Billing System .
Gii hn phm vi cuc

gi m bn quan tm
From Date, From Time, To Date, To Time: Dng gii hn phm vi cc cuc gi
chun b xut. Bn c th nhp chut p ln From Date, To Date gi lch
in t.
Export All Call Records: Vt tt c cc cuc gi hin c. Nu bn chn nt ny th

cc nt From Date, From Time, To Date, To Time s b m.
Delete After Export: Nu chn s xa d liu xut ra khi c s d liu ca Pbx

Billing System.
Preview: Xem d liu chun b xut, nhng cha thc s xut d liu. Cc bn ghi
trong phm vi thi gian chn, s hin ra trn mn hnh.
Export: Nhp chut ln nt ny xut d liu ra tp tin. Bn s c hi v tn

tp tin v v tr lu tp tin.
C 3 nh dng cho tp tin kt xut ra ngoi. Bn c th chn 1 trong 3 hoc c 3

bng cch chn gi tr tng ng trong Output Formats:
Secured Database: Tp tin xut s dng Microsoft Access, c bo v bng mt

khu. Bn khng th m trc tip tp tin ny xem d liu bn trong c. Nhng
bn c th dng cng c nhp (Importer) nhp d liu t tp tin .
Microsoft Excel: Tp tin xut c nh dng ca Microsoft Excel. nh dng ny rt

thun tin cho vic x l li cc cuc gi bng hm ca Excel. Tuy nhin bn khng
th ti nhp d liu t dng Excel vo c s d liu ca Pbx Billing System c.
Blank Text: Tp tin xut c nh dng vn bn. Th t ct trong tp tin ny ging

th t ct ca CDR m bn nh ngha trong ca s Application Settings. Ngoi
ra cn c thm cc ct ph l Destination, Price, Currency v HasDiscountOf.
All Above Formats: Xut tp tin c 3 dng va k trn. Bn ch cn chn phn

tn ca tp tin. Phn m rng s do chng trnh Pbx Billing System t thm vo.
V d nu bn chn phn tn tp tin l Export th bn s c 3 tp tin xut vi tn l
Export.mdb, Export.xls v Export.txt.
Ch : V kch thc tp tin Datastore.vit s tng theo c ch Bc ch khng

tng theo c ch t l thun. Cho nn vic bn nhp thm mt vi bn ghi s c th
khng lm thay i kch thc ca Datastore.vit. Nhng khi n bn ghi ti hn,
khng cn ch trng cha sn trong c s d liu, th Datastore.vit s t ngt tng
mt lng ln, trong c c phn trng d phng cho cc bn ghi tip theo. Khi
bn xa mt s bn ghi khi c s d liu, Datastore.vit s khng t ng gim kch
thc theo t l thun nh ngi dng mong mun. Ch ca bn ghi va xa s c
dng lm ch trng d phng cho bn ghi mi.
Tng s bn ghi ti a c th cng lc xut hin trn mn hnh cng nhiu th tc

x l cng b chm li, b nh s dng tng. Do vy gc bn tri, pha di c mt
nt nh cho php bn chn bao nhiu bn ghi s c hin ng thi. Gi s ny l
N, gi tr N c th c t 500 n 10.000. Nu s bn ghi bn nhp ln hn N th ch
N bn ghi cui cng cn hin ra trn mnh hnh, cc bn ghi sm hn s b cun ra
khi tm nhn. Tuy mt phn cc bn ghi khng th nhn thy, nhng tt c cc bn
ghi u s c ghi vo c s d liu nu bn quyt nh cp nht. Nguyn nhn
gii hn N ti a l 10.000 bn ghi v Microsoft ListView 6.0 s b trn stack nu c
phi cha ng thi qu nhiu bn ghi.
Biu tng ca ca s Exporter trn thanh toolbar nh sau:
3.4)Sa trc tip d liu cuc gi:

(Khi chy, ca s c tn ting Anh l Call Record Modifier)
Pbx Billing System cho php bn xem, sa, xa cc cuc gi trc tip t c s d
liu. Bn ch cn ch ra cc tiu chun tm cc cuc gi m mnh quan tm. Call
Record Modifier s lc ra cc cuc gi tha iu kin v hin th chng ra mn hnh.
Nhp chut vo Viewed Database chn c s d liu. C 3 c s d liu c

cha cuc gi l
Current Database: L tp tin Datastore.vit. Thng thng y l tp tin c
s d liu chnh ang c chng trnh s dng.
Online CDR: L tp tin OnlineCDR.mdb. Tp tin ny c xem l cng ni
cho cc phn mm khc ly d liu cc in thoi. V d c n v pht
trin phn mm th ba, vit chng trnh qun l khch sn. H c th ni
vo tp tin ny ly d liu tnh cc.
Archived CDR: D liu c c th lp trnh t ng lu ra tp tin ngoi v
xa khi c s d liu ang s dng. Archved CDR l tp tin
ArchivedCDR.mdb nm th mc con Archiving ca th mc ci t.
Gii hn khong thi Gii hn ch cc cuc gi vo s ch

gian din ra cuc gi. bt u bng cc s trong ny.
Cc cuc gi trong c Chiu di s gi nm Thi gian gi

s d liu tha iu kin trong phm vi ny. trong phm vi ny.
t ra.
ngha ca cc v ct ca Call Detail Record Modified hu ht c gii thch

trn hnh, qua cc hp ch thch mu , ngoi tr nt Orphaned Calls.
Show All Call Being Stored In The Database: Nu nt ny c nh du en,

chng trnh s hin th mi cuc gi hin c trong c s d liu m bn ang xem
(c 3 kho d liu m bn c th xem cc cuc gi ang cha trong , chn kho d
liu bng cch nhp chut vo Viewed Database:). V bn ang mun xem ton
b d liu, nn cc tiu chun lc cuc gi l khng cn thit na, cc t tiu

chun lc s b m.
Orphaned Calls: Ngha ting Vit l cuc gi m ci. Cuc gi m ci l cuc gi

m bn ghi gi cc ca n b xa khi bng gi cc (Telephone Rate Table).
Ngay sau khi bn xa bng ghi cc th cuc gi lin quan cha tr thnh m ci
ngay. Cuc gi ny ch tr thnh m ci khi bn tnh li gi cc cho cc cuc gi
ang c (tnh nng Reprocess Existing Calls). Bn c th th theo cc bc sau:
Thc hin mt cuc gi th nghim.
Xc nh bn ghi gi cc c s dng bi cuc gi , xa bn ghi
cc ny i. Ti thi im ny, cuc gi th nghim vn c lu trong c
s d liu nh cuc gi bnh thng, cha b chuyn sang dng cuc gi m
ci.
Bn m ca s Reprocess Existing Call v tnh li gi cc cho cc cuc gi
tn ti. Khi cuc gi th nghim s tr thnh cuc gi m ci.
Bn c th nhp li bn ghi cc tng ng v tnh li gi cc mt ln na, khi

cuc gi m ci s tr thnh cuc gi bnh thng.
Define Query...: Nhp chut ln nt ny m ra ca s sau:
Biu tng ca Call Record Modifier trn thanh toolbar nh sau:
Chng 4: NHM CHC NNG KHAI
BO D LIU QUN L CA CNG TY
NHM CHC NNG KHAI

BO D LIU QUN L
CA CNG TY

Bit cch nhp thng tin v doanh nghip m chng trnh tnh cc cn.
Bit cch nhp thng tin v khch sn khi chuyn chng trnh sang ch
qun l khch sn.
4.1)Khai bo phng ban

(Khi chy, ca s c tn ting Anh l Departments)
Bn c th nhp vo tn cc phng ban trong cng ty. Qua chng ta c th to

cc bo biu (ha n cc) c nhm theo phng ban.
Department: Nhp tn phng ban.
Department Code: y l trng ty chn, khng bt buc phi nhp. Nhiu khch
hng mun nh m phng ban v tham kho n phng ban bng m phng ban,
thay thi tn phng ban. Nu bn c nhp m phng ban y, th trong ha n
phn b chi ph s xut hin m phng ban, cn ngc li th ct m phng ban trn
ha n s trng.
Department Head: Tn trng phng. ny khng nhp c y, ch hin th

ra cho ngi dng nm thm thng tin. Khi nhp nhn vin (trn ca s Users), bn
mi c th chn mt nhn vin no lm trng phng. ngha ca vic chn
trng phng l v mt s ha n c th to v gi qua email, n trng phng v
cc cho nhn vin, hoc gi cho nhn vin, cc cho trng phng.
Description: Bt c ch thch g v phng ban ang nhp.
4.2)Khai bo ngi s dng:

(Khi chy, ca s c tn ting Anh l Users)
C hai ch p dng cho vic qun l cc in thoi, theo s ni b (Extension)

hoc theo m truy xut (hay cn gi l AccessCode) c cp cho nhn vin.
Nu ch qun l theo s ni b, bn s c ca s nhp nhn vin nh sau:
Tiu ny s i thnh AccessCode trong

ch tnh cc theo m truy xut
Mi nhn vin c th c gn mt hay nhiu s ni b hoc m truy xut. Nhp

chut ln nt Assign Extension/AccessCode, bn s thy danh sch cc s ni b
hoc AccessCode cha dng. Chn s no bn mun g, ng ca s ny li, cc s
va chn s c gn cho nhn vin ny.
thu hi s ni b hoc m truy cp g, chn vo chnh s trong danh sch

nh bn di, nt Revoke Extension/AccessCode s tch cc. Nhp chut ln nt
Revoke Extension/AccessCode ly li s ni b hoc m truy xut.
Mi nhn vin c th ng k mt danh sch s c nhn cc cuc gi ca mnh

vo cc s c nhn c xem l cuc gi ring t. Nhn vin phi c trch nhim
thanh ton li cho cng ty cc cuc gi c nhn . Danh sch s c nhn khai bo
trong phn Private Number. Nu nhn vin khc dng in thoi ni b ca mnh
hay m truy xut ca mnh gi vo s c nhn ca bn, bn khng phi chu trch
nhim v cc cuc gi ny v cc cuc gi ny vn c xem l cuc gi cho hot
ng ca cng ty. V d nu bn v nh v c ngi trong cng ty gi cho bn s
nh ca bn th cuc gi ny khng phi l cuc gi c nhn.
User Name: Tn y ca nhn vin.
User Code: Trng ny l ty chn, bn c th khng cn nhp gi tr cho n.

ngha ca trng ny cng nh Department Code, l nhiu khch hng mun
nh m nhn vin v tham kho n nhn vin qua s m nhn vin, thay v tn
y ca nhn vin. Nu bn c nhp trng User Code, trn ha n phn b chi
ph, bn s thy c ct User Code. Nu bn trng trng User Code th ct User
Code trn ha n s trng.
Mobile Phone: S in thoi di ng ca nhn vin nu c. ny khng bt buc

phi nhp.
E-Mail: a ch E-mail ca nhn vin. ny khng bt buc phi nhp. Tuy nhin
nu khng c a ch email th cc tnh nng gi ha n cc t ng qua h thng
mail s khn hot ng.
Department: Nhp chut ln du mi tn xem danh sch cc phng ban to,

chn phng ban m nhn vin ny l thnh vin.
Department Head: Chn nt ny nh du nhn vin trng phng. Sau nh

du trng phng xong th Department bn cnh s b m. Nguyn nhn l
Department cho php bn chn phng cho nhn vin, nhng trng phng th khng
th t ng chuyn phng. Mun chuyn phng trng phng th trc ht phi b
chn Department Head chuyn trng phng thnh nhn vin thng, hoc
phong nhn vin khc cng phng ln lm trng phng.
Address: a ch ca nhn vin. ny khng bt buc nhp.
Note: Bt c ch thch g v nhn vin.
View As List...: Nhp chut ln nt ny m ca s hin th cc nhn vin hin c

trong c s d liu di dng danh sch. Dng danh sch d nhn, d xa hng lot
nhn vin, nhng li khng thch hp nhp nhn vin mi do mt s tnh nng, v
d gn s ni b, s khng hot ng trn ca s dng danh sch.
Biu tng ca ca s Users trn thanh toolbar nh sau:
4.3)Cy t chc ca cng ty:

(Khi chy, ca s c tn ting Anh l Organization Chart)
Khi bn ang khai bo Phng Ban, Nhn Vin, bn khng c c ci nhn bao qut
ton b cu trc ca cng ty. Organization Chart l ca s cho bn ci nhn nh th
thng qua vic th hin d liu cng ty dng CY. Bn c th dng Organization
Chart chuyn nhn vin gia cc Phng Ban, n gin bng cch ko th nhn
vin t phng ny sang phng khc.
Change Icon: Cho php bn i biu tng ca cc nhnh trn cy t chc. Trc
tin bn cn chn nhnh mun i, nt Change Icon s tch cc. Bn nhp chut
ln nt ny thay i Icon. C mt danh sch cc Icon nhng bn khng nhn thy
c ton b danh sch cng lc. Bn c th di chuyn trn danh sch bng cch
nhp chut ln nt Change Icon. Khi bn chuyn n Icon cui danh sch th ci
nhp chut tip theo s a bn tr v u danh sch.
Change Color: Cho php bn i mu ca dng vn bn bn cnh mi nt. Chn

nt m bn mun i mu, nt Change Color s tch cc. Nhp chut ln nt
Change Color m ca s chn mu. Chn mu m bn thch ri nhn OK.
Default: Ly li cu hnh mc nh cho ton b cy t chc, c mu sc ln Icon.
Ch : Cc nt cng loi s dng cng mt mu v icon. V d bn i mu v icon

ca mt nhn vin no trn cy t chc th cc nt ca nhn vin khc cng i
theo cng mu v cng Icon.
Biu tng ca Organization Chart trn thanh toolbar nh sau:
4.4)Khai bo s ni b hoc mt khu truy cp:

(Khi chy, ca s c tn ting Anh l Extension & AccessCode)
Ca s ny l ni cho php bn khai bo ton b s ni b ang s dng trong cng

ty ca bn. Nu cng ty ca bn ang p dng ch tnh cc da trn m truy
xut (AccessCode) v bn cng khai bo vi Pbx Billing System bng vic nh
dng CDR trong Application Settings, th trang th hai Access Code s tch cc.
Trang Access Code cho php bn khai bo danh sch m truy xut to trn tng
i.
Extensions: Danh sch s ni b ang dng trong cng ty.
Assign To User: Nu s ni b cha gn cho nhn vin no c th ct ny trng.

Cn nu gn ri th ct ny cha tn nhn vin ang s hu. Bn c th thay
i vic gn s ni b cho ngi khc bng cch nhp chut v chn li.
Locate In: G vo s phng m bn t in thoi ni b c s Extension va

nhp. Nu bn l cng ty, ct ny khng c gi tr g nhiu. Nhng nu bn l
khch sng th ct ny chnh l s phng. Trong ha n khch sn, thng tin v
s phng nhp y s c in phn u trang giy.
Class: Class khng c ngha g khi bn in ha n. Tuy nhin c khch hng

yu cu thm thuc tnh Class c th phn lai ha n v h pht trin cc
cng c phn mm truy cp d liu tnh cc km tham s class ny mt cch
t ng.
Applied Service Charge: Thng th tin dch v s tnh theo kiu cuc gi, c
ngha l theo ch n. Tuy nhin nhiu khch hng, thng l khch sn, vn
phng cho thu mun c kiu tnh tin dch v theo s Extension. Bn cn khai
tham s cho kiu tnh tin dch v ca s Service Charge Policies rn gn
cho Extension tng ng.
Hot Bill: Nu vung ny c chn ti hng ca Extension no th cuc gi t

Extension s c in ngay lp tc sau khi gi. nh dng ca ha n nng ny
c ghi trong tp tin dng vn bn lu ti C:\Program
Files\Pbxcas\ReservationLetters\Hotbill.txt (y l ng dn khi ci t mc
nh. Nu bn ci th mc khc, bn nn tm Hotbill.txt trong th mc ci tng
ng ). nh dng mc nh ca Ha n Nng l:
HELLO! THIS IS HOT BILL

(Printed at #NOW()#)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
YOUR CALL:
#EXTENSION# #TRUNK# #DIALDATE# #DIALTIME#
#DIALNUMBER# #DURATION# #DESTINATION#
CALL CHARGE: #PRICE# #CURRENCY#
THANK YOU FOR USING OUR SERVICE
Cc t bn trong hai du # l t kha. T kha s c thay bi gi tr thc ca

cuc gi trc khi in ra my in mc nh.
Chiu di ca ha n nng sau khi thay d liu thc khng c vt qu 255 k

t.
Note: Ch thch ca tng s ni b.
Khi cn nhp mt di s ni b hay mt khu truy xut v d nhp cc s ni b t

100 n 300. Nu bn g tng s ni b mt th khng tin v bn phi g ng 201
ln i vi v d va nu. Chng trnh cung cp cng c to t ng. Bn ch cn
nhp chut ln nt Auto Create... gi ca s sau:
From Number: Nhp vo s ni b hay mt khu bt u ca di.

To Number: Nhp vo s ni b hay mt khu kt thc ca di.
Cc s s c to lin tc gia hai gi tr va nhp. Chnh v vy, nu bn cn nhp

hai di s khng lin tc, bn phi lm 2 ln. V d bn cn nhp s ni b t 100
n 150 v t 200 n 250, bn phi:
Ln u tin nhp 100 cho From Number: v 150 cho To Number:.
Nhp chut ln nt OK to.
Ln th 2, nhp 200 vo From Number: v 250 vo To Number.
Nhp chut ln nt OK to.
Nhp chut ln nt OK to. Bn ch c th to ti a s ni b hay mt khu truy

xut bng hoc nh hn s bn quyn cha dng. V d bn mua 20 bn quyn. Bn
to 10 s ni b. Nu by gi bn dng cng c ny to mt di t 200 n
300 th ch 10 s ni b u tin c to m thi (t 200 n 209).
Tn ca s c th thay i ty thuc bn quyn ca chng trnh bn ang dng l

da vo s ni b hay m truy xut. Ti hnh trn, bn thy tn ca s l Auto
Create A Range Of Extension l bi v chng trnh c bn quyn ang tnh theo
s ni b. Bn s thy tn ca s i thnh Auto Create A Range Of AccessCode
nu bn quyn chng trnh ca bn c tnh trn s m truy xut c th to.
Vi cc s ni b hoc m truy cp khai bo m ch gn tng minh cho nhn

vin no c th c xem l ang thuc s hu ca nhn vin c tn l
SystemUser, thuc phng SystemDepartment. Bn khng th i tn, xa
SystemUser v SystemDepartment c. Nu bn pht hin trong ha n cc
mt s cuc gi ca SystemUser, iu c ngha l cuc gi c thc hin
t my ni b, hoc bng m truy xut cha gn cho ai.
Trang Access Code s m trong ch tnh cc theo s ni b v ch tch cc

trong ch tnh cc theo m truy xut. Nhng trang Extension li tch cc trong
c hai ch tnh cc. V trong trng hp tnh cc theo m truy cp, s ni b
gi vn l thng tin quan trng v tng i vn ghi vo CDR. Bn vn phi khai
s ni b trong trng hp tnh cc theo m truy xut.
Tm tt:
Trong ch tnh cc theo s ni b:
o Cn phi gn s ni b cho nhn vin.
o S lng bn quyn da trn s ni b khai bo.
o Khng cn quan tm trang Access Code.
Trong ch tnh cc theo m truy xut:

o Cn phi gn m truy xut cho nhn vin.
o S lng bn quyn da trn s m truy xut c th to.
o Vn phi nhp danh sch s ni b d rng ha n cc khng
da trn s ni b.
Khi khai n gii hn bn quyn, bn s nhn c cnh bo khi c gng to

thm s ni b mi hoc m truy xut mi. Bn phi lin h nh cung cp nu mun
m rng bn quyn.
Biu tng ca ca s ny trn thanh toolbar nh sau:
4.5)Khai bo d liu cng ty i tc:

(Khi chy, ca s c tn ting Anh l Customer Database)
Nhiu cng ty c chnh sch hch ton cc ni b v yu cu nhn vin thanh ton
li cho cng ty cc cuc gi c nhn. Trong phn trnh by v ngi dng (Users),
chc bn cn nh mi nhn vin c th ng k cc s c nhn ca mnh, cc cuc
gi t my ni b hoc m truy xut ca nhn vin vo s c nhn ca mnh s c
xem l cuc gi c nhn. Tuy nhin iu ny vn cha phn nh c ton b cc

nhu cu c th. Bn hy ch v d sau:
Cng ty A c kh ng khch hng nc ngoi. Cng ty A c danh sch khch

hng v s in thoi lin h ca tng khch hng. Cng ty A mun hn ch cc
cuc gi quc t ring t ca nhn vin bng cch yu cu nhn vin phi tng
trnh tng cuc gi quc t nm ngoi danh sch s in thoi ca khch hng
bit. V s cuc gi quc t mi thnh kh nhiu, do vy khng th kim tra bng
mt, so tng cuc gi quc t vi danh sch s in thoi khch hng c. Cn mt
cng c lc t ng cc cuc gi nm ngoi danh sch Cng c chnh l
Customer Database.
Danh sch in thoi

ca cng ty.
Company: Tn cng ty bn hng.
City: Tn thnh ph m cng ty bn hng t tr s.
State/Province: Tnh hay bang m cng ty bn hng t tr s.
Postal Code: M bu in. y l ty chn v khng phi vng no cng c m

bu in.
Country: Tn quc gia m cng ty bn hng t tr s.
Note: Bt c ch thch g v cng ty bn hng.
C mt nt nh bn di, c chc nng rt quan trng nh sau:

Nu nt ny khng c chn, Customer Database s hot ng c lp vi
cc chc nng tnh cc ca Pbx Billing System. Bn c th dng n nh
mt kiu Phone Book.
Nu nt ny c chn, s ch ca mi cuc gi s c em so snh vi
danh sch s in thoi ca bn hng xem cuc gi ny c gi n bt c
bn hng no khng. Khi nt ny c chn, cc bo biu ha n cc chi

tit (Cc bo biu c ch Detail trong tn) s dng kh giy A4 nm ngang,
c thm khong trng cho tn cng ty bn hng. Nu cuc gi khng vo
mt trong nhng s in thoi ca Customer Database, phn tn cng ty bn
hng trn bo biu chi tit s l No Customer Call.
Biu tng ca ca s Customer Database trn thanh toolbar nh sau:
4.6)Cc bo co ca d liu khai bo:

(Khi chy, ca s c tn ting Anh l Report Of Defined Data)
L ca s cho php bn to bo biu ca d liu m bn nhp trc .
C 7 bo biu c th chn l:
Organization Data: Bo biu cha ton b danh sch Phng Ban, Nhn Vin.
Extension List: Bo biu cha danh sch cc s ni b khai bo.
Access Code List: Bo biu cha danh sch m truy xut khai bo.
Currency System: Bo biu cha bng chuyn i tin t, t gi chuyn i.
Customer Database: Bo biu cha danh sch cng ty bn hng cng s in

thoi ca h. y l cc thng tin v cng ty bn hng m bn nhp ti ca s
Customer Database.
Simple Telephone Rate Tables: Bo biu n gin bng gi cc in thoi hin

thi. Ch cc ct quan trng nht ca bng gi cc l s xut hin trong bo biu
ny. i vi Khch Sn, hoc Bnh Vin, i khi khch hng yu cu c xem
bng gi cc ang p dng. Bn in v a cho khch hng bo biu ny.
Full Telephone Rate Tables: Bo biu chi tit bng gi cc in thoi. Mi ct

u xut hin trn bo biu. Do chi tit qu nn hi kh c.
Report Interface Uses Customized Language: Chn ny to bo biu dch

qua ngn ng do bn t nh ngha.
Preview: Nhp chut ln nt ny xem bo biu bn chn.
Print: Nhp chut ln nt ny in bo biu bn chn m khng cn hin th ln

mn hnh xem qua.
Biu tng ca ca s Report Of Defined Data trn thanh toolbar nh sau:
4.7)Cc d liu c s cha khai bao:

(Khi chy, ca s c tn ting Anh l Undeclared Core Data)
y l cng c t ng pht hin cc tham s cn bn cn thit cho qu trnh tnh

cc nhng li qun khai bo trong c s d liu. D rng bn c gng nhng
vn c nhng trng hp bt kh khng khin cho chng trnh khng d liu c
bn tnh cc. V d bn c th qun khai bo s ni b mi m bn to trn
tng i. Cc cuc gi t s ni b s khng bit tnh cho nhn vin no. Mt
trng hp v d na l cng ty in thoi to m vng mi, nhng bn li cha bit
hoc quyn khai bo m vng ny Pbx Billing System, do vy cc cuc gi vo
vng ny s khng d liu tnh cc.
C 5 trang c thy. Nu trang no khng c d liu th trang s b m.
Undeclared Extension: Cc cuc gi trong trang ny c thc hin t s my

ni b cha khai bo.
Undeclared AccessCode: Cc cuc gi trong trang ny c thc hin bng m

truy xut cha khai bo.
Undeclared Trunk: Cc cuc gi trong trang ny i ra mng vin thng bn

ngoi trn trung k cha c khai bo.
Undeclared Area Code: Cuc gi trong trang ny gi vo vng cha c khai

bo m vng.
Too Short DialNumber: i vi mi CallType, bn c th nhp mt khong chiu

di s b gi (gm 2 gi tr l chn di v chn trn) c xem l cuc gi tt. Nu
c cuc gi c s b gi ngn hn chn di, cuc gi b xem l c vn , v s
xut hin trang ny cho bn xem xt. i vi cuc gi c chiu di ln hn chn
trn, th chng trnh s t ng ct ngn s b gi bng ng chiu di chn trn.
Nu tt c d liu cn thit c khai bo th khi bn m ca s ny bn s

nhn c cu chc mng ng l mi d liu cn thit u c.
Biu tng ca ca s Undeclared Core Data trn thanh toolbar nh sau:
Chng 5: CC CCH TNH CC
CC CCH TNH CC

C th to v cp nht h thng chuyn i tin t.
Hiu cu trc bng gi cc v c lp cp nht c bng gi cc.
Nm c qui trnh chi tit m chng trnh ang s dng tnh gi cc
cho mt cuc gi.
Bit cch kim tra gi kt qu tnh gi cc cho tng cuc gi th (test call).
Bit cch tnh li gi cc cho cc cuc gi xy ra trong qu kh vi bng
gi cc c cp nht.
Bit cch ng b bng gi cc ca bn vi bng gi cc cp nht do
chng ti cung cp.
5.1)H thng t gi chuyn i tin t:

(Khi chy, ca s c tn ting Anh l Currency Exchange System)
L h thng chuyn i tin t, gm tn n v tin t v t gi so vi ng tin

chun. ng tin chun gi l Base Currency.
Khi ln u tin chy chng trnh, ti ca s khai bo v khch hng, bn chn

Base Currency ri. Base Currency khng th thay i trong thi gian chy. Tuy
nhin c tiu xo i Base Currency kh n gin bng cch i tn n v tin
t. V d Base Currency ang l ng VND, bn mun i thnh USD th ch n
gin l i tn cho cho nhau, sau nhp li t gi.
T gi ca cc ng tin khc sao vi ng tin chun s c nhp vo. Khi ang

dng v tr ng tin chun th ca s con cha t gi s b che.
Thng thng nn chn ng tin chun l ng tin ca quc gia.
Currency: Nhp tn n v tin t.
Note: Ch thch v n v tin t.
Flag: y l c hiu kh cp nht ca bn ghi m n ch nh. Bn phi c phn

ni v ng b ha bng gi cc (Synchronizing The Telephone Rate Table) ca
chng ny, v chng 10 bit thm chi tit v c ch ng b ha tp tin cha
bng gi cc chnh (Master Telephone Rate Table file) vi tp tin cha bng gi
cc ph (Slave Telephone Rate Table file). Mu Xanh nc bin ng rng bn
ghi m c ny ch nh l kh cp nht (v d hnh trn th Currency v Note l hai
trng kh cp nht). Mi bn ghi cc cp (cp m, cp con) c c kh cp
nht. u tin ca c kh cp nht ca bn ghi con, i vi chnh bn ghi con
m n ch nh, c u tin cao hn m c ca bn ghi m, i vi bn ghi con.
V d: Nh trn mnh, mt ng tin c nhiu bn ghi con, ghi li t gi ng vi
mi thi im. Bn ghi t gi c c i km. Nu c ny mu Xanh th bn ghi l
kh cp nht, thm ch c trong trng hp c ph trn ca ng tin mang mu
.
Effected Date: Ngy p dng t gi. T gi gia cc ng tin thay i lin tc.
Thnh ra bn phi c bng chuyn i tin t theo thi gian. Khi c nhiu t gi
cho mt n v tin t no , nguyn tc chn t gi no s cn c theo ngy
Effected Date v ngy xy ra giao dch - y l ngy gi ca cuc gi. Nguyn
tc ny l ngy Effected Date c chn l ngy mun nht trong cc bn ghi t
gi, nhng khng sm hn ngy xy ra giao dch. Xem hnh minh ha bn di
bit thm thng tin v cch chn t gi.
Exchange Rate: T gi.
Mi bn ghi c mt c mu bn cnh. C Xanh ng bn ghi c to ban

u bi chng ti nh pht trin chng trnh, v bn ghi c th c ng b
vi bn ghi ca chng ti. C mu ng bn ghi c to bi khch hng v
l bn ghi khng th ng b. Bn phi t cp nht cc bn ghi do mnh to ra.
Xem chng 10 Bn Trong Qu Trnh ng B Ha Bng Cc bit thm chi

tit nguyn tc hot ng ca c ch ng b.
Biu tng ca ca s Currency Exchange System trn thanh toolbar nh sau:
5.2)Thng tin khong cch gia cc tnh ca Vit Nam

(Khi chy, ca s c tn ting Anh l Viet Nam Province Distance Information. Nu
bn khai mc Country trong ca s khai bo thng tin ngi dng khc Vit Nam
th ca s ny khng xut hin)
Ca s ny c 61 bn ghi cho 61 tnh thnh ca Vit Nam, km vi khong cch

tng i t tng tnh n tnh m bn ang . Bn cnh cn c thng tin phn
vng tnh cc cho mi tnh.
Nu bn download chng trnh ny qua Internet v dng quc gia khc th tnh
nng ca ca s ny c l l khng c tc dng.
T thng 10 nm 2003, Bu in Vit Nam cng b cch tnh cc mi theo

khong cch t ni gi n ni b gi cho cc cuc gi lin tnh. C th l s c 3
mc gi theo 3 khong cch nh sau:
Di 400 km
T 400 km n 1200 km
Trn 1200 km
Bn ch cn chn tnh m bn ang , khong cch tng i t tnh ny n cc

tnh cn li Vit Nam s c tnh ton v cp nht t ng.
Ngoi ra, lnh th Vit Nam cn c chia lm 3 vng tnh cc cho dch v in
thoi i ng. Cc tnh pha bc c gi l vng 1, cc tnh pha nam t Bnh
Thun tr vo gi l vng 2, cc tnh min trung cn li gi l vng 3. Cc in
thoi c tnh theo hai mc gi l cn vng v cch vng.
Vng 1 Vng 2 Vng 3
Vng 1 Cn vng Cch vng Cn vng

Vng 2 Cch vng Cn vng Cn vng
Vng 3 Cn vng Cn vng Cn vng
Biu tng trn thanh toolbar ca ca s ny l:
5.2)Bng gi cc:
(Khi chy, ca s c tn ting Anh l Telephone Rate Tables)
5.2.1)Tm hiu nguyn tc tnh cc in thoi qua mt trng hp v d
Bng gi cc l yu t rt quan trng tnh cc ng. Tuy nhin khng d hiu

nu khng quen vi cc m hnh tnh cc hin c.
Chng ta bt u vi gi s xt trng hp ca mt cng ty o tn l

TotalQuality.(Mt v d chi tit hn v cng ty TotalQuality Ltd c trnh by
trong ReadMe.doc)
- Cng ty TotalQuality cng mt lc thu hai nh cung cp dch v vin thng.

TotalQuality thu ca nh cung cp dch v vin thng th nht trung k c s l
81983405, v thu nh cung cp dch v th 2 trung k c s l 84719354.
- V hai nh cung cp dch v vin thng c cc chnh sch gim gi khc nhau,
TotalQuality lp trnh tng i ca mnh dn cuc gi ra ngoi qua nh cung
cp dch v no r nht ti thi im gi (Least-Cost-Routing principle).
- Hai nh cung cp dch v vin thng c th c khong thi gian gim gi (c th

do gi ngoi gi cao im, hay ngy l) khc nhau. V d nh cung cp dch v vin
thng th nht gim gi cho cc cuc gi t 10 gi m n 6 gi sng ngy hm
sau, trong khi nh cung cp dch v vin thng th hai li gim gi t 11 gi m
n 7 gi sng ngy hm sau. Nh cung cp dch v vin thng th hai c th gim
gi cc vo ngy th 7 v ch nht trong khi nh cung cp dch v vin thng th
nht ch gim gi vo ngy ch nht m thi.
Nh cung cp dch v vin

Trung k mang s thng 1. Bng gi cc 1.
81983405
TotalQualitys
Pbx
Trung k mang Nh cung cp dch v vin

s 84719354 thng 2. Bng gi cc 2.
- C th c nh cung cp dch v gim gi 2 ln hoc nhiu hn trong vng 1 ngy,

cn c theo vic thng k ti. Thng thng khi lu lng thoi gim trong khong
thi gian no th nh cung cp dch v gim gi cc cuc gi khuyn khch
khch hng dng dch v nhiu hn, tng nng sut s dng thit b.
Khong gim gi ngoi gi cao

im c th din ra hai ln trong
cng mt ngy.
- Gi ngoi gi cao im c th thp hn gi bnh thng mt t l phn trn no ,

nhng cng c th l mt con s tuyt i bt k, khng c quan h t l vi gi bnh
thng.
- Hai nh cung cp dch v vin thng c th c ngy l khng ging nhau k c

ngy l ca nm hay ngy ngh cui tun. V d ngy th 7 c th l ngy ngh cui
tun v gi vo ngy th 7 s c gim gi, nhng c th nh cung cp dch v
khc khng xem th 7 l ngy ngh.Ging nh gim gi ngoi gi cao im, gim
gi vo ngy l c th theo t l vi gi bnh thng hoc khng t l g c vi gi lc
bnh thng.
- Nh cung cp dch v c th yu cu khch hng tr mt khon thu bao c nh

hng thng, khng xt n gi nhiu hay gi t. i li nh cung cp dch v thng
min ph mt lng thi gian gi ca mt vi kiu cuc gi no . V d trc kia
Bu in Vit Nam ly ph c nh l 65.000 VND cho mt s thu bao mt thng,
v khch hng c th gi 20 gi min ph cc cuc gi ni ht.
- Nu tng thi gian gi ln hn mt khong no , khch hng c th c gim

gi khng cn bit l c vo ngy l hay ngoi gi cao im hay khng (Volume
discount).
tho mn mt cch linh ng mi cch tnh cc c th cc bc Pbx Billing

System thc hin trong qu trnh tnh cc nh sau:
1. Khi nhn c mt bn ghi cc t tng i, Pbx Billing System s xem xt
tham s trung k m cuc gi ny i ra ngoi t xch nh ng bng
cc no p dng cho cuc gi ny (xem hnh di). Bn c th to mt
trung k c bit c tn l anyv gn vo mt bng cc no gi l bng
cc mc nh. Bng cc mc nh s c s dng khi trung k ca cuc
gi khng tm thy trong cc bng cc khc, ng thi trung k cng s
c t ng thm vo cho bng cc mc nh.
2. Kim tra xem cuc gi c vo ngy l hay ngoi gi cao im hay khng.
Nu c th ly t l gim gi nu gim gi theo t l, nu gim gi khng theo
t l th ly chnh xc gi c gim.
3. Nu thi gian min ph hng thng cho kiu cuc gi ny cn th tr phn
min ph khi thi gian gi ca cuc ny, phn cn li nu khc 0 th mi
c tnh tin trn phn thi gian y.
5.2.2)Gii thiu giao din nh bng gi cc v cch chnh sch tnh cc
Trc ht, bn cn nm s lc cu trc bng gi cc nh sau:
Cn to mt bng gi cc cho mi nh cung cp dch v in thoi. Hu ht

cc khch hng ch c mt nh cung cp dch v in thoi m thi, nh vy
trng hp thng dng nht l ch c mt bng gi cc trong chng trnh.
Nhng mt s khch hng thc s c n 2 hoc nhiu hn nh cung cp
dch v in thoi. Khi cuc gi s dng dch v ca nh cung cp dch v
in thoi no s p bng gi cc tng ng ca nh cung cp y.
Mt bng gi cc c th c nhiu kiu cuc gi (Call Type), kiu cuc gi

l nhm ca nhiu m vng c cng ch tnh cc, tt nhin l thuc mt
nh cung cp dch v in thoi.
Mt kiu cuc gi c th c nhiu m vng (Area Codes). V d nh kiu

cuc gi quc t, s bao gm tt c m quc gia (cng l mt loi m vng)
ca mi quc gia trn th gii.
Mt m vng c th gn nhiu mc gi khc nhau theo thi gian. Gi cc

cng ging nh t gi tin t vy, khng phi l s c nh m nh cung cp
dch v thoi c th thay i theo thi gian, theo chng trnh khuyn mi.
Chng trnh s cn c theo ngy gi trong tham s cuc gi nhn c t
tng i tm gi cc thch hp.
Chng ta hy quay v v hc cch nhp bng cc vo Hotel Management System.

Thc t c hai giao din dng cho vic nhp liu bng gi cc. Ni dung ca c hai
giao din ny rt gn ging nhau, ch khc l ca s c dng c tn gi l Telephone
Rate Tables c cch xp t cc i tng theo kiu danh sch, cn ca s mi c
tn l Telephone Tariffs s dng cch xp xp i tng theo dng cy. Nu bn

dng phin bn c hn 3.4, bn ch c 1 giao din duy nht nhp gi cc l ca
s Telephone Rate Tables. Nu bn dng phin bn mun hn 3.4, bn c c hai
giao din l Telephon Rate Tables v Telephone Tariff. Bn c th chuyn i gia
hai giao din ny rt d dng bng cch nhp chut ln nt cho php chuyn i giao
din ti y mi giao din.
Trc ht chng ta tm hiu giao din mi c tn l Telephone Tariff trc.
Ngy l nm
Trung k ni vi
cng ty in thoi.
Giao din ny gm c 2 phn, phn bn tri l Cy c cu trc ca cc i tng ca

bng gi cc, vi cc i tng xp xp nh sau:
Telephone Rate Table

|_______CallType
|_________AreaCode
phn bn phi l thuc tnh chi tit ca i tng ang c chn bn pha Cy.
Nguyn l chung l nhp chut ln tng nt trn cy ny s hin th thuc tnh ca
nt bn tay phi ca s.
Gc ca cy bn tay tri ny l Bng Gi Cc (Teletephone Tariff table). Bn c

th c nhiu bng gi cc, mi bng gi cc cho mt nh cung cp dch v in
thoi m bn ang s dng. Bn gn mi bng gi cc vi trung k (Trunk) u ni
vi nh cung cp dch v. Khi chng trnh tnh cc nhn c cuc gi, chng
trnh s tin hnh tm kim bng gi cc da theo tham s trung k ca cuc gi.
Sau khi tm ng bng gi cc s tra cch tnh gi v tnh tin cho cuc gi.
C nt mc th 2 trn cy l kiu cuc gi (Call Types). Nh cp trn,

mt bng gi cc c nhiu kiu cuc gi. Khi nim kiu cuc gi l bn nhm cc
cuc gi cng thuc tnh tnh cc vo vi nhau thnh mt nhm.
Nt mc th 3 trn cy l m vng (AreaCodes). Phn ln cc m vng l m

vng thng thng, tuy nhin c c m vng c bit c ngha khc hn l s cn
quay dn hng cuc gi n ch. M vng bt u bng ch s l m vng
bnh thng. M vng bt u bng @, #, hoc <,> l mu tnh cc (Charge
Template).
Select Action: Trong ny bn c chn hnh ng mun lm ri nhn ln nt

Exectute thc hin hnh ng. Cc hnh ng y l to, xa cc nt trn cy.
Ty theo v tr bn ang chn trn cy, cc hnh vi hp l c th thc hin s khc
nhau. V d nu bn mun to thm mt bng gi cc mi, bn phi chn nt
mc 1 mc bng gi cc th trong Select Action mi c hnh vi to bng gi
cc mi. Cc gi tr c th xut hin trong Select Action l:
"Create new Tel. Rate Table": To bng gi cc mi (Telephone Rate
Table) vi tn mc nh l New Blank Telephone Rate Table. Bn phi cp
nht d liu cho bng gi cc mi v i tn trc khi c th to thm
bng gi cc khc.
"Create new Call Type": To mt kiu cuc gi mi (Call Type) vi tn
mc nh l New Blank Call Type. Bn phi cp nht d liu cho kiu
cuc gi mi v i tn trc khi c th to thm kiu cuc gi khc. Nu
i tng ang c chn trn Cy l Bng Gi Cc, th kiu cuc gi mi
s c nhm vo trong bng gi cc ang chn . Nu i tng ang
c chn l kiu cuc gi th kiu cuc gi mi c to ra s ng ngang
hng vi kiu cuc gi ang chn.
"Create new Area Code": To m vng (Area Code) mi vi tn gi mc
nh l [Empty] New Blank AreaCode. Bn phi cp nht tham s cho m
vng mi ny, v i tn trc khi c th to thm m vng khc. Nu i
tng ang chn trn Cy l kiu cuc gi, m vng mi s thuc kiu cuc
gi ang chn. Cn nu i tng ang c chn trn Cy l mt m vng
th m vng mi s ng ngang hng vi m vng ang chn. Chui ch s
m bn nhn thy trn Cy m vng ang chn s c hai phn. Phn u
mi thc s l m vng, tip theo l 1 khong trng, k tip l tn ca ch
n ca cuc gi.
"Delete selected node": Nu chn hnh vi ny, i tng ang chn trn cy
s b xa.
Nhp chut ln th nht vo mt i tng no trn Cy chn i tng. Nu

nhp chut ln th 2 ln nt ang c chn, bn s vo ch cp nht nng cho
i tng . Bn c th i tn cho Bng Gi Cc, Kiu Cuc Gi. Khi i nng
m vng, cn ch nhp 2 phn tch bit bng khong trng u tin. Nhc li:
phn u l m vng v phn sau l ch n.
By gi bn hy nhp chut ln nt gc ca cy tm hiu cc thuc tnh ca mt

bng gi cc.
Telephone Rate Table: Tn ca bng gi cc. Mi nh cung cp dch v in

thai c mt bng gi cc ring. Nh cung cp dch v in thai c nhim v cng
b bng gi cc cho khch hng. Bn cn to mt Telephone Rate Table v nhp
vo bng gi c cng b.
Flag: C cp nht cho bn bit l bn ghi ny c th c cp nht hay khng th

c cp nht. Nh vy hiu c bn cnh Telephone Rate Table cho bit cc tham
s v bng biu cc ny l c th cp nht c hay khng. Khng phi ch c cc
trng ca bng gi cc m l c c, m mi bn ghi con trn ca s ny u c c
cp nht nh km. C ca bn ghi con khng nh hng ln kh nng cp nht ca
bn nghi m. Nhng li c nh hng mnh hn c ca bn ghi m ln chnh bn
ghi m n bo hiu. Xin c phn ng B Ha Bng Cc c trnh by k
tip phn ny, v Chng 10 bit thm chi tit. Mu xanh ng bn ghi c th
cp nht. Mu ng y l bng ghi ring ca khch hng v l bn ghi khng
th cp nht. Khch hng phi theo di v cp nht bng tay bn ghi mu . Trnh
cp nht bng cc t ng khng x l cc bn ghi c nh c mu .
Service Provider: Tn ca nh cung cp dch v vin thng.
Note: Bt c ch thch g v nh cung cp dch v vin thng.
Holidays: Ngy l ca nm
Holiday Day Of Week: Ngy ngh l ca tun.
Trunks: Trung k ni t Pbx n nh cung cp dch v vin thng. Nh ni, mt

cng ty c th c hai hoc nhiu hn nh cung cp dch v vin thng. Cuc gi s
c dn n tng i ca nh cung cp dch v no c gi cc r hn. C th hiu
cc khc l bng cc ny c p dng cho cc trung k trong danh sch Trunks.
Bn c th to trung k c bit c tn l Any v gn vo bng gi cc no .
Khi y, nu chng trnh pht hin c mt trung k l, chng trnh s t ng thm
vo c s d liu v gn trung k ny vo cng bng gi cc vi trung k any.
Cch lm ny nghe c v tin, v chng trnh s t hc cc trung k m bn c. Tuy
nhin c im d l nu d liu cc do tng i xut ra li c d liu rc ng vo
ct trung k, khi chng trnh s tng nhm l trung k mi v s t ng thm
vo c s d liu. Trong danh sch trung k, bn s tm thy ct c tn l Dummy.
nh du Dummy dng nh du cc trung k gi. V d any va nu chnh
l mt trung k gi. Ngoi ra, mt s tng i cn c ct ring dng ch bo ngi
dng gi qua dch v ca hng no. Bn cn thm gi tr ca ct y vo y v
nh du cho vo Dummy.
Trung k ni vi
cng ty in thoi.
Ngy l nm
Nhp chut ln nt Call Type bt k np cc thuc tnh ca Call Type ln phn

bn phi ca ca s. Cho php chng ti nhc li v tm tt mt s thng tin nh
sau:
Ngi ta hay nhm cc cuc gi c cng cc tnh tin li thnh nhm gi l Call
Type. V d ta hay nghe ni gi ni ht, gi lin tnh, gi quc t. Cc thuc tnh ca
CallType c th hin trong 2 trang nh sau.
Ta xem xt tip trang thuc tnh th nht tn l Call Types Properties:
1. Call Type: Tn ca mt nhm cc cuc gi.
2. Prefix : gii thch ngha ca ny, khng g tt hn bng cch ly v

d. C th bn bit m quc gia ca c l 49, ca Anh l 44, ca Php l
33, ca Italy l 39. Nu bn gi mt cuc gi t M n cc quc gia ny,
bn phi quay s nh sau 01149xxxxxx, 01144xxxxxx, 01133xxxxxx,
01139xxxxxx. C hai cch nhp m vng cho cc cuc gi quc t ny vo
bng gi cc. Cch th nht l trng Prefix v nhp m vng di nh
sau 01149, 01144, 01133, 01139. Cch th 2 l t Prefix=011 v nhp m
vng ngn hn l 49, 44, 33 v 39. C hai cch u a v cng mt kt qu
tnh gi cc.
3. Init. Period: Khong thi gian tnh bng giy cho block u tin.
4. Add.Period: Khong thi gian tnh bng giy tip sau block th nht s c
tnh l block tng thm.
5. Currency: n v tin t cho nhm cuc gi ny.
6. Charge Class: Bn thn tn ca CallType cng gi nh v ch n ca

cuc gi. Tuy nhin c th c nhiu CallType cng dn n mt ch. Nhu
cu ca nhiu khch hng cn c ha n nhm theo ch ca cuc gi, ch
khng phi theo CallType. l l do cn c Charge Class. Bn c th chn
1 trong 3 gi tr l LOCAL, DOMES, INTER (gi ni ht, gi trong
nc, gi quc t) cho tng kiu cuc gi phn loi chng.
7. Free First Block: Khong thi gian c gi min ph mi thng. Thng l

do khch hng phi tr mt khon ph c nh cho s thu bao ( hay hiu l
trung k cng c), v cng ty in thoi li min ph cho h mt s cuc
gi ni ht.
8. Discount Combination: Cho php bn chn loi chit khu no khch hng
c th c hng trong trng hp cuc gi din ra vo ngoi gi cao im
ca ngy l(Cc gi tr c th l: Lowest Price, Holiday Discount Only, Off-
Peak Discount Only, Off-Peak Discount + Holiday Discount)
9. OffPeakStartTime: Thi im c tnh l bt u ngoi gi cao im.
10. OffPeakEndTime: Thi im c tnh l ht ngoi gi cao im, cng

chnh l thi im bt u vo gi cao im.
11. AdditionalOffPeakDiscount: Gim gi c bit cho khong thi gian ny.

Gi s c chnh sch gim gi nh sau: Cc cuc gi t 10 gi m n 23h
5959 th gim gi 20%, cc cuc gi t 0 gi n 5 gi sng gim 25% v
cc cuc gi t 5 gi sng n 7 gi gim 18%. Lm th no hin thc
trong chng trnh ny. Cu tr li l cho OffPeak Dist=0, to 3 khong thi
gian gim gi v ln lt cho Add. OffPeakDist=20%, 25%, v 18%.
12. OffPeak Discount On Ratio Basic: Gim gi ngoi gi cao im c theo t

l hay khng theo t l. Nu nt ny c chn th gim gi ngoi gi cao
im s tnh theo t l ca gi bnh thng. Nu nt ny khng c chn th
gi ngoi gi cao im khng t l vi gi bnh thng.
13. OffPeak Discount Percent: T l chit khu cho cuc gi din ra ngoi gi
cao im. Gi tr trong ny ch c tc dng nu vung OffPeak Discount
On Ratio Basic c chn.
14. Holiday Discount On Ratio Basic: ngha ging vi OffPeak Dist Ratio,
ch khc l p dng cho ngy l. Chn hay khng chn nt ny s chuyn
cch tnh chit khu cho cuc givo ngy l t da theo t l gi bnh thng
sang gi ngu nhin.
15. Holiday Discount Percent: Mc chit khu cho cuc gi vo ngy l. ny

ch tch cc v gi tr ny s c nh hng ch khi no Holiday Discount
On Ratio Basic c chn.
16. Vol. Discount 1, When Exceed Block No: y l cch gim gi khi gi
nhiu. Cuc gi s c hng chit khu theo t l cho trong Vol Discount
1 khi tng thi lng gi, tnh theo n v Block, trong thng ny, vt
qu gi tr trong When Exceed Block No. Nu When Exceed Block No
bng khng ngha l khng c gim gi theo khi lng s dng.
17. Vol. Discount 2, When Exceed Block No: Tng t nh Vol. Discount 1,
chng ti thm mt ngng na v gim gia theo khi lng tiu th.
18. On Trunk Basic: Gim gi theo khi lng c th p dng cho ton cng ty
hay cho tng trunk k. Nu ny c nh du, gim gi s c tnh cho
mi CallType trn mi trung kt. Nu ny khng c nh du, gim gi
s p dng cho ton cng ty bt k cng ty c bao nhiu trung k.
19. Surcharge: Tin tnh thm vo cuc gi c xem nh ph dch v, c

tnh bng phn trm trn gi cc ca cuc gi.
20. Flat Chrage: Khon tin cng thm cho mi cuc gi, khng ph thuc vo
thi gian cng nh gi tin ca cuc gi.
Tip theo, chng ta s tm hiu ngha ca cc i tng trong trang thuc tnh th
2 ca Call Type c tn l Additional Features
1. Check The Length Of Dial Number: Nu bn chn ny, chiu di s b

gi ca cc cuc gi s b em ra kim tra. Hai k cn bn phi khi s
tch cc cho php bn ch ra mt khong cho cc s b gi hp l. Nu cuc
gi c s b gi ngn hn gi tr trong Drop The Call If It Is Shorter
Than:, cuc gi s b loi b, v chuyn vo trang Too Short DialNumber
ca ca s Undeclared Core Data. Nu cuc gi c chiu di ca s b gi
ln hn gi tr trong Truncate If It Is Longer Than:, chng trnh s t
ng ct b cc ch s tri thm.
2. Min. Duration: Cuc gi thuc vo kiu cuc gi ny s ch b tnh tin nu

thi lng ca cuc gi vt qu con s trong Min. Duration. N mt cch
khc, s khng tnh tin cuc gi thuc kiu cuc gi ny nu thi lng ca
cuc gi qu ngn ngn hn con s t trong Min. Duration.
3. CDR Color: Nhp chut ln nt ny m bng chn mu. Bn c th nh

du mi kiu cuc gi bng mt mu khc nhau. Chng trnh s hin th trn
ca s Online mi cuc gi nhn c bng mu ca CallType m cuc gi
ny thuc vo. Bn cng c th t ha n ch hin th mu cho tng
cuc gi theo mu t cho CallType.
Trong bng to cc thi on c gim gi, lun c dng cui cng c

OffPeakStart Time bng OffPeakEndTime. Khi hai gi tr ny bng nhau th thi
on gia s bng khng, ngha l khng c cuc gi no c th c gim gi c.
Chng ta s im lt qua giao din theo kiu danh sch (listview) ca bng gi
cc. Thc t cho thy ngi mi s dng thch dng kiu giao din dng cy hn,
v trc quan hn. Nhng nhng ngi s dng lu c th thy rng giao din
dng danh sch (listview) cng d dng v cn c th thao tc nhanh hn.
S dng giao din kiu danh sch, bn c th hay ni cch khc hn l buc phi,
nhp chut ln cc nt chuyn chn ca s chuyn gia cc bng gi cc
trong trng hp bn c nhiu bng gi cc.
Mi ca s s th hin tt c thuc tnh ca mt bng gi cc, bao gm c thuc

tnh ca Kiu Cuc Gi (CallType) v thuc tnh ca M Vng (AreaCode). Cc
thuc tnh ny c th hin v nhm vo nhiu trang (page) con.
Thc t, cc bng ghi ca bng gi cc c lu trn tp tin gi cc. C hai lai

tp tin gi cc l: Tp tin cha bng gi cc chnh (c phn m rng l .mst)
v Tp tin cha bng gi cc ph (c phn m rng l .slv). Bn c th nhp
chut ln nt Change Tel. Rate Table... m hp hi thai chn tp tin, bn c
th tm kim trong h thng tp tin v chn tp tin cha cc. Sau khi ca s li,
bn sn sng tnh cc theo bng gi mi trong tp tin cc va chn. Tiu

ca ca s s cho bit bn ang dng bng gi cc chnh hay bng gi cc ph.
Nu thy phn cui tiu ca ca s l (Using Master Replica) c ngha l bn
ang dng tp tin cha bng cc chnh. Ngc li, nu thy (Using Slave
Replica) ngha l bn ang dng tp tin cha bng cc ph. Vi vai tr khch
hng, bn nn ch dng bng gi cc ph. Chng ti c nhim v cp nht tp tin
cha bng gi cc chnh. nh k chng ti s gi tp tin cha bng gi cc
chnh cho bn. Sau khi ng b bng cc ph m bn ang dng vi bng gi
cc chnh m chng ti gi, bn c bng gi cc c cp nht.
5.2.3)Chi tit gi cc theo m vng
Nhp chut ln nt M Vng (AreaCode), l nt mc th 3 trn cy gi cc bn

tay tri, cc thuc tnh ca m vng s c np ln phn tay phi ca ca s.
Cc ct thng tin cn thit phi nhp tnh cc l:

Area Code
Destination
Note
Charge Template
Relative-Distance
Charge Group
Cc thng tin cn nhp cho mt bn ghi gi cc l:

Effected Date
Initial Rate
Addition Rate
OffPeak Rate For First Period
OffPeak Rate For Additional Period
Holiday Rate For First Period
Holiday Rate For Additional Period
Ch : Ty theo thuc tnh bn t cho Kiu Cuc Gi m mt s ct thuc tnh ca
Chng ta s ln lt tm hiu ngha ca cc ct nu trn.
5.2.3.1)Area Code:
Ting Vit dch l M Vng. M vng ca cuc gi l phn u ca chui s bn
phi quay c th n c in thoi cn gi.
5.2.3.1.1)M vng gin n:

V d m 04 l m vng ca H Ni, hay ni mt cch khc, nu bn ngoi H
Ni th bn phi quay s 04 trc s in thoi cn gi H Ni.
V d khc: 001 l m vng gi i M.
Ch : Nh gii thch trn, trong phn Prefix ca Kiu Cuc Gi, vic nhp M
Vng c gm hay khng gm ch s chim dch v s ph thuc vo Prefix ca
Kiu Cuc Gi. Ly v d cuc gi quc t t Vit Nam sang M, bn phi quay 00
i hng quc t, sau quay s 1 n M. Bn c th trng Prefix ca
Kiu Cuc Gi Quc T v khi phi nhp M Vng cho M l 001. Cch th 2 l
bn c th Prefix=00 v nhp M Vng cho M l 1.
M vng n gin l m vng bt u bng ch s t 0 n 9, v l cch quay s

thc s tm ng n ch cn gi.
Nu y l ln u tin bn tm hiu bng gi cc, bn c th dng ch M vng

n gin l nhp bng gi cc cho bn. Tuy nhin sau ny bn s thy l ch
dng bng gi cc n gin s khng ti u, c th c qu nhiu bn ghi. Khi y
bn c th tm hiu thm cch cch tnh cc vi m vng phc tp hn. Bn c th
t cu hi ti forum.bicsoft.net , ti sn sng tr li tng trng hp.
Nguyn tc so trng tt nht:
Khi xc nh cuc gi l tha m vng no, Pbx Billing System p dng nguyn
tc so trng tt nht. Theo phng php ny, nu c nhiu hn 1 m vng trng vi
phn u ca s b gi th m vng no trng nhiu con s hn, m vng s c
chn v cuc gi c xem l gi vo vng ny.
V d trong bng gi cc ca bn ang c c m vng AreaCode1=8 v

AreaCode2=82. Bn gi mt cuc gi vo s 825327. Pbx Billing System s xc
nh cuc gi ny c m vng AreaCode2. V d rng c AreaCode1 v AreaCode2

u so trng phn u s b gi, nhng m vng AreaCode1 ch trng 1 s, cn m
vng AreaCode2 trng 2 s. Nu by gi bn gi mt cuc gi khc vo s 833523.
Pbx Billing System s xc nh l cuc gi thuc m vng AreaCode1 v ch
AreaCode1 so trng c 1 s, cn m vng AreaCode2 khng so trng c s
no c.
5.2.3.1.2)M truy cp dch v cng c xem l m vng c bit.
C mt s m truy cp dch v m s dng n bn s c hng cch tnh gi

khc. Vit Nam c cc m truy cp dch v 171, 177, 178. y khng phi l m
vng, bn phi quay m truy cp dch v trc, sau mi n m vng thc s.
Nhng m dch v cng vi m vng thc s s to thnh mt kiu m vng tng
hp. Trong bng cc, bn han tan c th nhp tng m vng tng hp v d nh
17104 cho H Ni v 171056 cho cuc gi i Bnh nh. Nhng nu m dch v cho
bn mt gi nh nhau cho tt c cc vng thuc cng mt kiu cuc gi no th
nhp tng m vng tng hp nh va nu khng phi l gii php tt nht. V d
nh dch v 171, 177, 178 c mt gi duy nht cho tt c cc cuc gi quc t,
khng phn bit quc gia. Nh vy nu bn nhp tng m vng tng hp cho dch
v 171, 177 v 178, bn cn nhp thm khang 3x190=470 m vng mi. Pbx
Billing System h tr k t ? v * cho php bn khng cn nhp tng minh
m vng t hp. iu ny rt hiu qu trong trng hp va nu.
ngha ca ?, * hi khc vi ngha thng thng ca k t ny m c th bn

bit.
Khi c k t ? cui mt m dch v no , Pbx Billing System s ct chui s

ca s b gi ti v tr ca k t ? tr i v tip tc tm m vng cho chui . V
d bn c m 171? v bn quay s 171825327. Pbx Billing System pht hin ra
171 l phn u ca s b gi, nhng k t ? ti v tr th 4 s lnh cho Pbx
Billing System ct chui s b gi ti v tr th 4 tr i v tm tip m vng cho
chui ny. Chui sau khi ct l 825327 v c xc nh l cuc gi local.
Nu c n k t * ti cui m dch v, Pbx Billing System s quay lui n v tr k

t v tr k t * u tin ct chui v tm m vng cho chui s va ct. V d
bn c m dch v l 17100** v bn gi mt cuc vo s 1710044825327. Pbx
Billing System xc nh c rng m vng 17100** l m vng cho cuc gi
va nu. Hai k t * c pht hin ti v tr th 6, Pbx Billing System s quay
li v tr 6-2=4 v bt u ct chui s t y. Chui ct c l 0044825327, l
s gi vo Anh.
Ti s trnh by tip mt v d tng hp, nhm gip bn c np vng hn cch m

Pbx Billing System tm m vng thng thng hay m vng t hp cho mt cuc
gi nh th no.
Gi s trong bng cc, bn nhp cc m vng Lin Tnh (Inter-

province), v cc m vng Quc T (International). M vng lin tnh bt u
bng s 0, s tip theo phi khc 0. M vng quc t lun bt u bng 2 s 0
lin tip.
Gi s cuc gi ni vng (Local) c m vng l 8
To mt Call Type mi vi 3 m vng nh sau:
Test Area Code 1=171?
Test Area Code 2=1710*
Test Area Code 3=17100**
Nh vy:
1. Nu bn quay s 171825327, Pbx Billing System s tnh ra cuc gi l Test
Area Code 1 Local. Bi v cc m vng Test Area Code 3 v Test Area
Code 2 khng so trng phn tin t vi s b gi. M vng 171? so trng
c phn tin t ca s b gi bng 3 s l 171. Pbx Billing System bt gp
du ? ti v tr th 4, do vy Pbx Billing System s ct t v tr ny tr i,
c chui s 825327. Tip tc tm m vng cho chui ny cho ra kt qu l
Local. M vng t hp ca s b gi nguyn thy, 171825327, s c t
hp bng 2 m vng n va tm c, do s l Test Area Code 1 Local
2. Nu bn quay s 171056825327, Pbx Billing System s xc nh ch ca

cuc gi l Test Area Code 2 Bnh nh. i vi s b gi ny, Test Area
Code 3 khng phi l tin t nn b lai. Test Area Code 1 tha iu kin l
tin t, nhng s ch s so trng l 3. Trong khi Test Area Code 2 c s ch
s so trng tin t s b gi l 4. Nh vy Test Area Code 2 c chn. Pbx
Billing System pht hin k t * ti v tr th 5. Pbx Billing System quay
lui v v tr 5 1 (1 l s k t *) v ct c chui 056825327. Kt qu tm m
vng cho 056825327 s cho ch n l Bnh nh. ch n ca s b gi
nguyn thy, 171056825327, s l cng ca hai m vng n va tm Test
Area Code 2 Bnh nh
3. Nu bn quay s 1710044825327, Pbx Billing System s cho ra ch n ca

cuc gi l Test Area Code 3 England. Vi s b gi ny, c Test Area
Code 1 v Test Area Code 2 u l tin t nhng s ch s so trng c l
3 v 4, km m vng Test Area Code 3 so trng c 5 ch s. Vy m
vng Test Area Code 3 c chn. Pbx Billing System pht hin ra c 2
k t ** ti cui m vng Test Area Code 3. Pbx Billing System s quay
lui v v tr 7 2 (7 l s ch s ca m vng k c k t *, 2 l s k t *) v
ct c chui 0044825327. Kt qu tm tip m vng cho 0044825327 s cho
ch n l England. ch n t hp s l Test Area Code 3 England
Nu qu trnh tm kim quay lui khng cho kt qu l cuc gi vo m vng no c

th m vng t hp vn l m vng dch v ban u.
Gi cc s ly bng gi ca m vng th nht pht hin c.
5.2.3.1.3)M vng cho mu tnh cc
V nguyn tc th mi m vng c th c mt gi cc ring. Nhng trong thc t,

khng ch Vit Nam m nhiu quc gia khc, mt s lng ln ng k m vng
c cng gi cc. M vng khc nhau ch c ngha tng i tm ng n my
B m thi.
Nh vy nu nhp 2 ln gi ging nhau cho hai m vng l khng cn thit. V v

sau nu c i gi cc th phi i hai ln.
Pbx Billing System a ra khi nim mu tnh cc (Charge Template). Cc m

vng no c cng gi cc vi mu th ch cn tr vo mu, khng cn nhp li bng
cc. Khi c thay i v gi cc, bn ch cn cp nht gi cc cho mu cc,
khng cn cp nht cho tng m vng.
Hnh bn di th hin Mu Tnh Cc @Local nu bn ang dng giao din kiu

cy (Treeview-based)
V hnh bn di th hin Mu Tnh Cc @Local nu bn ang dng giao din

kiu danh sch (listview-based)
Mu tnh cc c nh ngha nh mt m vng c bit, bt u bng k t @.

Cc ct v gi c cng ngha nh trong m vng bnh thng. Ct Destincation
c xem l tn ca mu tnh cc. Ct Charge Template lun lun c gi tr l
Not Assigned.
Sau khi nh ngha xong mu tnh cc, cc m vng no c cng gi cc nh mu

tnh cc s tr vo mu tnh cc . Cch lm l vi tng m vng, bn nhp
chut ln ct Charge Template. S c mt danh sch chn la hin ra, bao gm 1
dng l Not Assigned v cc mu tnh cc nh ngha cho kiu cuc gi ny
(Call Type).
Theo nh hnh ct trn, cc m vng 4, 5, 6, 7, 8, 9 s khng phi nh ngha cc

ring m tr vo mu tnh cc chung. Bn ch phi nhp gi cc c 1 ln.
Qu trnh tnh gi cc s din ra nh th no?

V d bn gi mt cuc gi vo s 8633467. Chng trnh s xc nh c y l
cuc gi Local, m vng l 8. Tip theo, m vng 8 khng nh ngha cc chi tit
m tr vo mu tnh cc tn l Local Charge Group. Chng trnh s tm tip
thng tin gi c chi tit trong mu tnh cc ny v p cho cuc gi va nhn c.
Hnh chp bn di l mt v d khc v cc bc thc hin tnh gi cc cho

m vng s dng Charge Template. Ti dng giao din dng danh sch (listvie)
minh ha v trn giao din ny, dng thng tin tnh ton v ra c v trc quan hn l
s dng giao din dng cy (Treeview):
1. Chng trnh pht hin s b gi c m vng l 09053.

2. M vng 09053 khng nh ngha cc chi tit, thay vo tr vo mu tnh
cc Inter Area.
3. Tm mu tnh cc c tn l Inter-Area
4. Ly gi cc nh ngha cho mu tnh cc Inter-Area
5. p gi vo cuc gi c th.
5.2.3.1.4)M vng khong cch:
Tnh nng ny ch p dng cho Vit Nam. Cc cuc gi lin tnh ca Vit Nam c
chia lm 3 nhm gi, ty thuc vo khong cch t ni gi n ni b gi.
M vng theo khong cch l mt loi m vng c bit, vi cc k t ch khong

cch, c th nh sau:
<value Cuc gi vi khong cch ngn hn value s c p dng
gi ca m vng khong cch (distance Area Code) ny.
>value Cuc gi vi khong cch ln hn value s c p dng gi
ca m vng khong cch(distance Area Code) ny.
[value1-value2] Cuc gi vi khong cch nm trong khong value1 n
value2 s c p dng gi ca m vng khong cch ny.
Cc ct cn li ca m vng khong cch c ngha ging m vng thng thng,

ngoi tr ct Relative-Distance khng c ngha, v ct Charge Template s lun
bng Not Assigned
Nh trnh by trn, khong cch tng i gia tnh m bn ang v cc tnh

cn li ca Vit Nam s c chng trnh tnh ton t ng. Do vy khi gi n
tnh bt k, chng trnh hon ton bit c m vng theo khong cch no l thch
hp p dng cho cuc gi ny.
5.2.3.2)Cc thuc tnh khc ca M Vng
Destination: Tn a danh ca ni c gi.
Note : Bt c ch thch g v M Vng ny.
Relative-Distance: Ct ny ch c ngha cho vic tnh cc lin tnh ca Vit

Nam. Bn khng phi nhp gi tr khong cch vo ct ny. Khi chy chng trnh
ln u tin sau khi ci, bn c hi v tnh m bn ang . Khi bn chn tnh,
khong cch tng i t tnh ny n 60 tnh cn li ca Vit Nam s c tnh v

xut hin ct ny.
Ch rng vic chn tnh bn ang cng kch hot chng trnh tnh li lun cc
vng tnh cc cho in thoi di ng. V d:
- Bn chn tnh mnh l H Ni, khi m vng in thoi di ng m gi vo cc
tnh pha bc s c p gi cc cn vng, m vng in thoi di ng gi vo cc
tnh min trung cng vn c p gi cc cn vng, ch gi cc cc cuc gi vo
cc tnh pha nam c tnh gi cch vng.
- Nu bn chn tnh mnh l H Ch Minh, m vng in thoi di ng gi cho cc
tnh pha nam v min trung s c p gi cc cn vng, gi ra min bc c p
gi cc cch vng.
i vi quc gia ngoi Vit Nam, bn vn c th s dng tnh nng ny, ch c iu

bn phi nhp li mi th bng tay, v b ci t ca chng trnh mc nhin khng
c thng tin v khong cch gia cc v tr a l ca quc gia khc. Hu ht cc
cng ty in thoi c chnh sch tnh cc theo khong cch t v tr gi n v tr b
gi. Bn cn nhp tham s khong cch cho mi m vng k t v tr ca bn. Tip
theo to Mu Tnh Cc theo dng [x-y], khi mi cuc gi n ch c khong
cch t x n y tnh t v tr ca bn s c p dng gi cc trong Mu Tnh Cc
[x-y]
Charge Template: Nh trnh by phn Area Code, bn c th nh ngha m

vng c bit bt u bng k t @. y khng phi l m vng thc, m l mt
mu tnh cc. Gi cc bn gn cho mu, s c tnh cho cc m vng thc c
p dng mu tnh cc ny.
Charge Group: l mt dn xut t m hnh tnh cc theo mu (Charge Template).

Nguyn l l gn nhn ui (Tag) cho tng vng, ri nh ngha mt s Mu Tnh
Cc (Charge Template) c bit nh sau:
#Tag1:Tag2
hoc
#Tag1:*
Bn phi nhp Tag1 cho v tr ca mnh. Cch nhp l vo ca s Application

Tools>>User Information v nhp vo Zip Code. Chng trnh s s dng Zip
Code lm Tag1.
Tip theo, bn cn nhp gi tr no vo Charge Group ca cc m vng khc.

Gi tr ny s c xem l Tag2. Chng trnh tnh cc s phn tch s b gi
tm m vng thch hp, v ghi nh gi tr trong Charge Group vo bin Tag2.
Mt khi c Tag1 v Tag2 u bit, chng trnh s tm tip Mu Tnh Cc Tha

mn iu kin #Tag1:Tag2. Nu Mu Tnh Cc ny c tm thy th gi cc
y s em dng tnh gi cho cuc gi. Nu khng tm thy Mu Tnh Cc ny,

chng trnh s tm tip Mu Tnh Cc #Tag1:* . #Tag1:* tha mn iu kin
cuc gi t v tr Tag1 n vng bt k thuc cng nhm Kiu Cuc Gi.
tm hiu v Charge Group, khng g hn bng ly mt v d c th. Ti M, cc

cuc gi bn trong nc M c chia lm hai mc tnh cc:
1. Mc tnh cc ni bang (Within state) cho cuc gi c ngun v ch thuc
trong cng 1 tiu bang.
2. Mc tnh cc lin bang (Inter-state) cho cuc gi c ch v ngun ti 2
bang khc nhau.
Dng Charge Group, chng trnh c th d dng tnh li bng gi cc mt cch t

ng. Nh th khch hng d ang tiu bang no bt k cng c c gi cc
chnh xc cho cc cuc gi ng di ni ht bn trong nc M. Khch hng ti
M, sau khi ci chng trnh s chn thnh ph ca mnh => Chng trnh s bit
v ghi nh lu di tham s Tag1. Tip theo, chng trnh s t ng to 2 Mu Tnh
cc l #Tag1:Tag1 cho cuc gi trong ni bang, v Mu Tnh Cc #Tag1:* cho
cuc gi lin bang.
Bn c th th dng nh khch hng trong nc M bng cch ci li chng trnh.

Ln u tin ng nhp, bn phi khai thng tin v khch hng. np bng gi
cc ca AT&T ca M, bn c chn US cho Country. Trong Province s l tt
c cc thnh ph chnh ca nc M. Trong hnh chp di y ti chn
Phoenix, l mt thnh ph thuc bang Arizona.
Chng trnh t np AZ cho Zip Code v nh lun Tag1=AZ.
Chng trnh s t nt to 2 Mu Tnh Cc l #AZ:AZ cho cc cuc gi t thnh

ph Phoenix n mi vng bn trong tiu bang Arizona. V Mu Tnh Cc
#AZ:AZ cho cc cuc gi t Phoenix n bang khc ngoi Arizona.
Khch hng c th chn cc thnh ph khc na ch khng phi ch Phoenix. V

chng trnh s t ng tnh li gi cc chnh xc cho v tr ca khch hng.
Trong cc phin bn c hn m bn c th download t Internte, c th b ci t

khng c sn bng gi cc ca M. Nu vy, bn c th download bng gi cc
ca M t website www.bicsoft.net, chp vo th mc C:\Programe
Files\Pbxcas\TelTariffs. Sau vo Call Charge Scheme>>Telephone Rate Table,
nhp chut vo nt Change. Tel Rate Table kt ni vo bng gi cc ca M.
5.2.3.3)Cc thuc tnh ca mt bn ghi gi cc chi tit

5.3.3.3.1)Cc trng c bn ca bn ghi gi cc
Effected Date: Ngy hiu lc ca bng gi.
Initial Period Rate: Gi cc cho block u tin. Tn ca ct ny s i thnh

Normal Rate nu Kiu Cuc Gi ny khng chia thnh hai mc gi cho thi on
u tin v cc thi on tng thm. Bn tham kho hai thuc tnh Init.Period v
Add.Period ca Kiu Cuc Gi. Nu Add.Period=0, c ngha l cc cuc gi thuc
Kiu Cuc Gi ny s p mt gi nh nhau, khng phn bit theo thi on u hay
cc thi on tng thm, khi y tn ca ct ny s i thnh Normal Rate.
Additional Period Rate: Gi cc cho block th hai tr i. Nu Kiu Cuc Gi ch

tnh mt gi cho mi thi on th ct ny s bin mt khi giao din. V khi y ch
cn mt ct gi cc Normal Rate l thng tin tnh cc. Bn tham kho 2
tham s Init.Period v Add.Period ca Kiu Cuc Gi. Nu Add.Period = 0 th ct
Addinal Period Rate s n khi mn hnh.
Nhp p gi lch in Gi cc c Gi cc Gi cc ca
t hoc Call Charge Group ngy p dng ca block block tip theo
Editor mun nht u tin
Ch cn 4 tham s nh trn l thng tin tnh cc cho cuc gi bnh thng.
Nu cuc gi c hng chit khu th cn thm nhng thng tin g tnh chit
khu, ri qua tnh li gi tin thc phi tr? Chng ti xin tm tt 6 trng hp c
th v chit khu trong dch v in thoi nh sau:
1. Gim gi ngoi gi cao im theo t l no vi gi bnh thng (gi l gi

chun-standard rate).
2. Gim gi ngoi gi cao im l con s tuyt i, khng lin quan g vi gi
lc bnh thng.
3. Gim gi ngy l theo t l vi gi bnh thng.
4. Gim gi ngy l khng theo t l vi gi bnh thng m l mt gi tr tuyt
i.
5. Cuc gi vo ngy l v cng nm ngoi gi cao im, khch hng c th
hng gim gi hai ln, hoc ch c 1 trong 2.
6. Khch hng c th c gim gi nu tng thi gian gi vt qu mt
ngng no , khi gim gi ny khng ph thuc vo gi cao im hay
ngy l.
Nu OffPeak Discount khng tun theo t l th trong bng gi cc c th phi c

hai ct na cho gi cc ca cuc gi khng trong gi cao im. l hai ct c tn
l OffPeak Rate For First Period v OffPeak Rate For Additional Period. Tt
nhin l nu gi trong gi cao im nu c gim theo t l no i vi gi trong
gi bnh thng th khng cn thit phi nhp tng minh gi cho gi cao im, v
chng ta c th suy ra gi trong gi cao im t gi tronggii bnh thng. Bn nn
tham kho tham s OffPeak Discount On Ration Basic ca Kiu Cuc Gi bit
v cch tnh gi gi cao im l tng minh hay t l.
1. OffPeak Rate For First Period: Gi cc ca block u tin ca cuc gi

ngoi gi cao im. Trn hnh v, do thiu ch nn ch thy l OffPeak Rate,
trong thc t bn c th ko rng ct ny ra hin ln tn y ca ct.
2. OffPeak Rate For Additional Period: Gi cc cho cc block tip theo ca

cuc gi ngoi gi cao im. Thm ch OffPeak Discount On Ration Basic
ca Kiu Cuc Gi ang mang gi tr l False, ct ny c th vn khng hin ra
nu Add.Period=0. V nu Add.Period=0, ngha l mt gi cho mi thi on
ca cuc gi, ch cn gi cho block u tin l .
hai ct va nu xut hin trong bng gi cc, bn cn b nh du OffPeak

Discount On Ratio Basic.
Cng c ch nh th cho vn gi cuc gi vo ngy l. Nu Holiday Discount

khng da theo t l vi gi thng th chng ta cng phi c thm hai ct gi tng
minh cho mi cuc gi:
1. Holiday Rate For First Period: Gi cho block u tin ca cuc gi vo ngy
l.
2. Holiday Rate For Additional Period: Gi cho cc block tip theo ca cuc
gi vo ngy l. Nu thuc tnh Add.Period=0 t cho Kiu Cuc Gi th ct
ny s khng hin ra. L do l khi Add.Period=0, chng ta ch tnh mt gi cho
mi thi on ca cuc gi. Gi trong ct u tin bn va nhp cho cuc gi
ngy l l c th dng cho cc thi on k tip ca cuc gi.
hai ct va nu xut hin trong bng gi cc, bn cn b nh du Holiday

Discount On Ratio Basic.
5.3.3.3.1)Gi cc thay i theo thc t block tnh cc
Trc ht chng ta hy bn v nhu cu tnh cc theo gi thay i ty theo thi gian

ca cuc gi. Sau chng ta hy tm hiu kha cnh k thut lm sao cp nht
bng gi cc theo cch tnh cc ng nh th.
V d gi cc ca cng ty in thoi a ra l 2 n v tin t (vit tt l VTT -

ti khng mun dng tn bt c n v tin t ca quc gia no). Mt s khch sn
mun tnh tin gm c tin dch v theo bng gi nh sau:
10 VTT cho mt pht 1 u

9 VTT cho mt pht tip theo

5 VTT cho 10 pht tip theo
2 VTT (l gi gc ca cng ty in thoi) cho phn cn li ca cuc gi.
Bn c th cho rng cch tnh cc ny l in khng. Nhng thc t y l cch

tnh cc khc hay, hp l v rt lch s i vi khch sn.
Mi ngi hay quen vi cch tnh tin dch v bng phn trm trn tng gi ca
cuc gi. Cch tnh ny c nhiu nhc im nh sau:
a. Nu gi gc ca cuc gi l rt r, cuc gi li rt ngng => tng gi
ca cuc gi l b => tnh tin dch v 5% hay 30% trn tng gi u
khng ng v c th l khng c tin thi cho giao dch kiu ny.
b. Nu gi cuc gi l rt t, v d gi quc t, thi gian cuc gi li rt
di => tng gi tin ca cuc gi l con s ln ng k => bn tnh 5%
hoc 30% trn gi s cng l lng tin ln => khng hp l lm
nu khch ch gi 1 cuc li phi tr mt lng tin dch v cao nh
th.
Mc nhin tnh nng ny khng tch cc v khng mun bn b ri tr khi ln u

tin lm quen vi cch tnh cc. Bn cn tch cc tnh nng ny bng cch vo
Application Tools>>Application Settings>>trang Option 1>> v nh du vo
Multiple Rates Basing On Block Order>> nhn nt OK lu cu hnh.
Quay v ca s bng gi cc. Bn tm n mt bn ghi cc no , ang c gi

tr, bn nhn chut phi ln mt trong cc gi cc, bn s c shortcut menu hin
ra, nhp chut vo Open Step-based Rate Form
Bn s m ca s sau:
Gi gc ca bn ghi cc s c chp li vo phn bn tay phi bn di ca ca

s. Gi ny nh v d trnh by, s c p dng cho phn cn li ca cuc gi
nu nh cuc gi di hn thi gian gi bin ng m bn nh ngha trong danh sch
trn.
Chng ta tm hiu 2 ct mi trong danh sch l:

Rate Order: Bn nh ngha nhiu (khng gii hn) cc cch tnh gi cho tng
khong thi gian. Sau bn phi xp hng cc bn ghi gi . Chng trnh s chia
cuc gi theo nhiu thi on khc nhau, v ly gi theo th t ca ct Rate Order
p dng. Xem v d di hiu r hn.
Applied Blocks: L s thi on p dng gi ny.
V d c cuc gi di 6 blocks, trnh t tnh cc s nh th no:

Chng trnh ly bn ghi u tin ra, thy rng bn ghi ny p dng cho 2
blocks. Vy 2 blocks u tin ca cuc gi s chu gi 4000.
V vn cn 4 blocks cha tnh tin, chng trnh s tm n bn ghi th 2
theo xp xp ca ct Rate Order, v thy rng gi ny p dng cho 5 block
tip theo. Ch cn 4 blocks, 4 blocks ny s p gi
Nu c cuc gi di 100 blocks th tnh gi th no:

Hai block u p gi 4000
5 blocks tip theo p gi 3900
6 blocks tip thoe p gi 3800

Cn li 87 blocks s p gi gc l 2273
Trong khi nhp gi, bn nn phi hp vi vic dng cng c kim tra gi cc
xem gi mnh tnh nh th c hp l khng.
5.3.4)Mt m vng c th c nhiu gi cc theo thi gian
Ging nh tin t, bng gi cc thay i theo thi gian. Nu bn n gin ch gi

bng gi cc mi nht th chng trnh ch tnh ng gi cc cho cc cuc gi sau
ngy p dng (Effected Date) ca bng gi. Nu bn c nhu cu tnh li gi cc cho
cc cuc gi c th cc cuc gi ny s c p bng gi cc mi - iu ny l
khng ng v trong qu kh cc cuc gi c bng gi khc.
Pbx Billing System cho php bn lu nhiu bng gi cho mt m vng, mi bng
TM
gi phi km mt ngy p dng (Effected Date). Trn ca s Call Charge Rate

Tables s hin th thng tin ca bng cc mi nht cho tng m vng. V d bn c
hai bng gi cc cho cuc gi H Ni nh sau:
Effected Date First Block Rate Additional Block Rate

01/10/2000 4500 2500
01/10/2002 4010 2060
Th thng tin ca bng cc th 2 vi gi l 4010 v 2060 VND s hin th trn ca

s Call Charge Rate Tables.
xem tt c cc bng cc ca mt m vng no , bn nhp chut ln nt du

+ trc mi m vng, m mt ca s ph, hin th cc bng cc.
Trn ca s ph ny, nu bn nhp chut hai ci lin tip ln EffectedDate, bn s

m lch in t chn li ngy Effected Date.
5.3.6)Th t u tin chn gi cc
Nhc li 4 khi nim v 4 cch nhp gi cc cho mt m vng:

C th, chi tit: L gi nhp trc tip cho tng m vng.
Mu tnh cc: M vng tht c ct Charge Template tr vo m vng mu
tnh cc. Gi cc s c nhp cho m vng mu tnh cc. y l cch
lm rt tin li khi c nhiu m vng c cng gi cc nh nhau. Bn ch cn
nhp mt ln gi cho mu tnh cc, khng phi nhp ging nhau cho tng
m vng. V sau, nu gi cc c thay i, bn cng ch phi cp nht 1 ln
cho mu tnh cc m thi.
Tnh cc theo nhm (Charge Group):
Tnh cc theo khong cch: Cch ny ch p dng cho cuc gi lin tnh ca
Vit Nam. Gi cc ca cuc gi s cn c theo di t ni gi n ni
c gi. Bn cn phi nhp m vng theo khong cch (cng l mt dng

mu tnh cc) cho cc khong cch khc nhau.
Vi mt m vng tht, bn c th nhp gi cc theo mt kiu trong 4 kiu va nu,

bn cng c th nhp 2 kiu ng thi, 3 kiu ng thi, thm ch l c 4 kiu k
trn.
Nh vy khi c nhiu hn 1 kiu tnh cc cho m vng no , th t u tin s

nh sau:
Cc theo phng php c th, chi tit --> Cc theo mu tnh cc --> Cc theo
nhm --> Cc theo khong cch.
V d:
Nu m vng no c thng tin tnh cc hp l cho c 4 kiu va nu,
chng trnh s p dng kiu C th, chi tit.
Nu m vng c thng tin tnh cc hp l cho 3 kiu l Mu tnh cc v
Tnh cc theo khong cch v Tnh cc theo nhm, khi chng
trnh s p gi theo kiu Mu tnh cc.
Nu m vng c thng tin tnh cc hp l cho hai kiu l Tnh cc heo
khong cch v Tnh Cc Theo Nhm th Tnh cc theo nhm s
c chn.
5.2.8)Tm tt cng thc tnh gi cc:
Ti s c gng tm tt cch tnh gi cc thnh cng thc. Rt tic l cng thc

kh phc tp ch khng phi l mt phng trnh n nh bn c th ang trng
i. Pbx Billing System c thit k p ng mi ch tnh cc c th, do
vy cng thc tng qut s phc tp. Sau khi bn xcnh c trng hp no ng
ch tnh cc hin thi ca bn, th bn ch phi hc mt cng thc tnh cc n
gin duy nht.
Gi cc tnh nh sau:
Total = Flat charge + Basic Cost * (1+ %SurCharge)
C 4 trng hp chnh tnh Basic Cost nh nu trong bng bn di:
Case OffPeak Dist Ratio Holiday Dist Ration

1 Yes Yes
2 Yes No
3 No Yes
4 No No
Vi mi trng hp cn xt 3 trng hp con l:

1. Cuc gi ngoi gi cao im ca ngy lm vic -> Ch c hng chit khu
ngoi gi cao im
2. Cuc gi vo gi cao im ca ngy l -> Ch c hng chit khu ngy l.

3. Cuc gi vo ngoi gi cao im ca ngy l. C th c hng chit khu t
hp nh th no cn ph thuc vo bin Discount Combination. Bin ny c
th nhn 4 gi tr khc nhau.
Do c mt s t hp l khng hp l nn tng s cng thc tnh Basic Cost c th l

21
a)Nu cuc gi khng c hng bt c ch gim gi no:
Basic Cost = (Number Of First Period * First Period Rate + Number Of Additional
Period * Additional Period Rate)
Number Of First Period c th nhn gi tr 0 hoc 1. Bn ng ngc nhin khi nghe

tham s ny c th nhn gi tr 0. Thng thng th n bao gi cng bng 1, nhng
trong trng hp nh hnh di y th n c th bng 0. l khi kiu cuc gi c
First Free Block >0 v bn cha gi ht hon ton phn ny.
Number Of Additional Period l s thi on cn li sau khi tr i phn cn d

trong First Free Block. Mt cch c th hn l nu bn vn cn d t nht 3 bocks
trong First Free Block th mt block s dng tr cho Number Of First Period v 2
block cn li c tr vo Number Of Additional Period. v d di y, Number
Of Additional Period bng 3, First Block = 0. Bn ch phi tr tin cho cc Block
ph tri s 4,5 v 6 m thi.
b)Cuc gi c hng chit khu:

Case 1:
Case 1.1: Nu cuc gi din ra vo ngoi gi cao im ca ngy lm vic
Period * Additional Period Rate) *OffPeak Discount
Case 1.2: Nu cuc gi din ra vo gi cao im ca ngy l
Period * Additional Period Rate) *Holiday Discount
Case 1.3: Nu cuc gi din ra ngoi gi cao im ca ngy l
Period * Additional Period Rate) *Combination Discount
Gim gi t hp c quyt nh b gi tr chn trong Discount Combination.
Discount Combination Combo Box Combination Discount

Lowest Price Min(Holiday Distcount, OffPeak
Discount)
Holiday Discount Only Holiday Distount
OffPeak Discount Only OffPeak Discount
OffPeak Dist + Holiday Dis 1- (1 -OffPeak Distcount)*(1-Holiday
Distount)
Case 2:
Case 2.1: Cuc gi din ra vo ngoi gi cao im ca ngy lm vic
Gin nh trng hp 1.1:

Period * Additional Period Rate) *OffPeak Discount
Case 2.2: Cuc gi din ra vo gi cao im ca ngy l.
Basic Cost = (Number Of First Period * Holiday Rate For First Period + Number Of
Additional Period * Holiday Rate For Additional Period)
Case 2.3: Cuc gi din ra ngoi gi cao im ca ngy l.
Discount Combination Combo Basic Cost

Box
Lowest Price Min(Case 2.1, Case 2.2)
Holiday Discount Only Case 2.2
OffPeak Discount Only Case 2.1
OffPeak Dist + Holiday Dis Not available
Nu bn th chn gi tr OffPeak Dist + Holiday Dist cho Discount

Combination th bn s nhn c thng bo gi tr chn khng hp l trong iu
kin hin nay.
Case 3:
Case 3.1: Cuc gi din ra vo ngoi gi cao im ca ngy lm vic.
Basic Cost = (Number Of First Period * OffPeak Rate For First Period + Number Of
Additional Period * OffPeak Rate For Additional Period)
Ging nh trng hp 1.2:

Period * Additional Period Rate) *Holiday Discount
Case 3.3:Cuc gi din ra vo ngoi gi cao im ca ngy l.
Discount Combination Combo Box Basic Cost


kin hin nay.
Case 4:
Case 4.1: Cuc gi din ra vo ngoi gi cao im ca ngy lm vic.
Basic Cost = (Number Of First Period * OffPeak Rate For First Period + Number Of
Additional Period * OffPeak Rate For Additional Period)
Basic Cost = (Number Of First Period *Holiday Rate For First Period + Number Of
Additional Period * Holiday Rate For Additional Period)
Case 4.3: Cuc gi din ra vo ngoi gi cao im ca ngy l.
Discount Combination Combo Box Basic Cost


kin hin nay.
Biu tng ca Telephone Rate Table trn thanh Toolbar nh sau:
5.3)Cc chnh sch tnh gi dch v

Nh bn thy t phn trnh by ngha ca bng gi cc, i vi mi kiu cuc
gi, ta c th t mt mc gi dch v khc nhau, nu bn c nh bn li dch v
in thoi cho ngi s dng. Gi dch v ny da trn ch n ca cuc gi, m

khng phn bit ai gi i.
Bn hy tng tng trng hp ca mt khch sn, h c 3 nhm ngi gi i nh

sau:
1. Nhm khch tr ngn hn. Nhm ny khi gi i, tnh tin dch v da theo
kiu cuc gi.
2. Nhm khch tr di hn. V d c ngi thu cn h 6 thng, hoc c nm.
Khi khch tr thng thng lng gi thu r hn v tin in thoi tnh
theo gi gc, hoc nu c tnh tin dch v th cng tnh va phi thi, khng
cao nh khch tr ngn hn.
3. Nhm nhn vin ca khch sn. Khi nhn vin khch sn s dng cc in
thoi trong vn phng gi cc cuc gi cn thit cho hot ng ca
khch sn, khng nn tnh tin dch v, ch cn tnh ng gi gc hch
ton k ton.
Nh vy, tha mn nhu cu tnh cc cho nhm khch hng th 2 v 3, cn phi

c c ch gn chnh sch tnh gi dch v vo s gi i (extension). Cc bc cn
lm:
Khai cc chnh sch gi dch v.

Gn tng chnh sch gi dch v cho tng Extension hoc Access Code. Bn
lm vic ny ca s Extension & AccessCode. Phn di y ch tp trung
hng dn cch khai chnh sch tnh gi dch v.
Service Charge Policy: y l tn ca mt chnh sch tnh gi dch v. Bn c th

nhp chui vn bn bt k vo y.
Sur Charge (%): Tnh gi dch v bng phn trm trn gi gc. V d bn mun
hng 30% trn gi tin cuc gi th bn cn nhp vo ny 0.3
Flat Charge: L gi tr tuyt i cng thm vo gi gc ca cuc gi. V d bn

mun hng tin dch v 0.5 USD trn mi cuc gi, bt k cuc gi lu hay
mau, nhiu tin hay t tin th bn cn nhp 0.5 vo Flat Charge v chn USD cho
Currency.
Currency: V Flat Charge l lng tin tuyt i, nn cn phi chn n v tin cho
lng tin tuyt i .
Tm tt cng thc:
Gi c tin dch v = (Gi gc cuc gi)*(SurCharge) + FlatCharge
Ch :
Chnh sch gi dch v gn cho bn b gi c u tin cao hn gi dch v
gn cho CallType.
Chnh sch gi dch v gn cho bn gi s p chung cho mi kiu cuc gi.
V d nu bn c c gi dch v cho kiu gi quc t, v gi dch v gn trc tip

cho s Extension. Th cuc gi t Extension ny i quc t s p gi dch v gn
trc tip cho Extension , khng xt ti gi dch v gn cho kiu gi quc t. Rng
hn, khng ch c cuc gi quc t m mi kiu cuc gi u p gi dch v gn
trc tip cho Extension.
Di y l hnh ct ca ca s Extension & AccessCode cho thy s ni b 1000

c gn mt chnh sch tnh cc dch v ring. Khi cuc gi t s 1000 s
c tnh gi dch v theo chnh sch ny, ch khng dng chnh sch tnh gi dch
v ring ca Bng Gi Cc:
Biut tng ca Service Charge Policy trn thanh cng c nh hnh di y:
5.4)ng b ha bng gi cc
(Khi chy, ca s c tn ting Anh l Synchronizing The Telephone Rate Table. Tnh
nng ny ch dng cho Vit Nam)
Bng gi cc thng hay thay i. Du rng Pbx Billing System cho php bn TM
son tho bn cc mt cch trc tip, khch hng vn mong mun c mt c ch

ng b ha bng gi cc t ng cho h. Khch hng mun nh cung cp lm
lun vic theo di bin ng gi cc, cp nht bng cc ti vn phng ri cui
cng gi bng cc mi cho h ng b ha.
l l do chng ti thit k ca s Update Telephone Tariff. Cc nguyn l

v qui tc ng b ha bng cc rt phc tp, c bit l nghi thc x l khi c xy
ra mu thun gia hai bng cc. Phn ny ch i trnh by cch s dng ca s
Update Telephone Tariff ng b ha bng cc, khng i su vo c ch.
Mun tm hiu su hn v c ch ng b bng gi cc, xin xem Chng 10 -

ng B Ha Bng Gi Cc.
Master Telephone Rate Table: Nhp chut ln nt bn phi ny chn tp tin

Master Telephone Rate Table. Tp tin Master Telephone Rate Table thng c ui
.mst. Khch hng c th lin h chng ti hoc nh bn l ly tp tin Master
Telephone Rate Table. Tp tin Master Telephone Rate Table cha bng gi cc
mi nht.
Slave Telephone Rate Table: Nhp chut ln nt bn phi ny chn tp tin

Slave Telephone Rate Table. Tp tin Slave Telephone Rate Table thng c ui
.slv. Tp tin Slave Telephone Rate Table thng ang c chng trnh Pbx
Billing System s dng.
TM
Only update the newer data: Nu nh du ty chn ny, ch cc bn ghi ca

Slave Telephone Rate Table vi nhn thi gian (time stamp) sm hn nhn thi gian
ca bn ghi tng ng trong tp tin Master Telephone Rate Table mi c ng
b. Nu ny khng c chn, cc bng ghi tng ng s c ng b m khng
xt n nhn thi gian.
Synchronize: Nhp chut ln nt ny s sao lu mt bn ca Slave Telephone Rate

Table thnh tp tin cng tn, c phn m rng l .bak, sau s tin hnh cp nht
d liu t tp tin Master Telephone Rate Table sang Slave Telephone Rate Table.
Last Update Report: Nhp chut ln nt ny to bo biu chi tit cc bn ghi

c cp nht, hay xa trong ln ng b ha bng cc mun nht.
5.5)Kim tra tnh chnh xc ca qu trnh tnh cc:

(Khi chy, ca s c tn ting Anh l Call Charge Tester)
Khch hng lun lun c thc mc chnh ng l tin cc c tnh ng hay khng
Pbx Billing System cho php bn gi lp cuc gi v tnh th. y l cng c kim
tra hu hiu, tng bc tm ra nguyn nhn chnh lch ho n cc gia Pbx
Billing System v ca cng ty in thoi nu c.
- Nu kt qu kim tra gi tin trn cuc gi gi lp khng ng --> Kim tra bng
gi, cch tnh chit khu.
- Nu kt qu kim tra cuc gi gi lp ng m vn c s chnh lnh trong ho n

--> Kim tra xem tng i c tn hiu o cc hay khng. Nu tng i ca bn
khng nhn c tn hiu o cc th cc tham s ca cuc gi do tng i chuyn
cho my tnh ch l gn ng, khng hon ton ging vi cc tham s c ghi nhn
bi cng ty in thoi. iu ny tt yu dn n chnh lch trong ho n. Ch l
bn c th ng k xin tn hiu o cc t cng ty in thoi v tng i ca bn

phi l loi c kh nng tip nhn tn hiu ny.
Trang u tin c tn l Call Charge Calculation Test. trang ny bn c th

kim tra gi cc bng cch nhp tng tham s thnh phn ca cuc gi.
phn Input:
Dial Number: S c gi ca cuc gi th nghim.
Trunk: Trung k m cuc gi th c xem l chy ra bng ng ny. Tham s

Trunk dng xc nh bng gi cc no s dng. Bn c th nhp p chut ln
ny hin th danh sch trunk hin c, sau chn trunk m bn mun kim tra
bng cc.
Dial Date: Ngy m cuc gi gi xem l c thc hin. Bn c th th vo ngy

ngh ca tun hay ngy l xem gim gi ngy l nh hng n gi cc nh th
no. Bn c th nhp p chut ln ny m lch in t, sau chn ngy m
bn mun.
Dial Time: Thi im quay s. Bn c th gi lp vo ngoi gi cao im kim

tra cch tnh gim gi ngoi gi cao im.
Duration: Thi gian ca cuc gi. nh dng cn nhp s hin th pha bn di.
y chnh l nh dng ca ct Duration trong CDR m bn t ti Application
Settings. Nu nh dng Duration c chn l Auto Detect th bn cn g theo
kiu hh:mm:ss cho ny.
Sau khi nhp cc cn thit, bn nhp chut ln mt trong cc bn phi, nt

Bill s tch cc, nhp chut ln nt Bill bn s thc hin mt ln x l cuc gi nh
l chng trnh Pbx Billing System thng lm.
Hai Extension v AccessCode l ty chn. Nu bn khng dng c ch tnh gi

dch v khc nhau cho tng s gi i, th 2 ny khng c ngha g c. Cn nu
bn c p gi dch v khc nhau cho s gi i th bn c th nhp vo 1 trong 2
ny s gi i. Khi kt qu tnh gi cc s dng ch tnh gi dch v m bn
gn cho s gi i , khng dng gi dch v ca CallType. Ty theo bn c
dng AccessCode hay khng m 1 trong 2 trn s b cm. C th l nu bn c
dng AccessCode th AccessCode s tch cc m Extension s b cm. Cn
ngc li, nu bn khng dng AccessCode, ngha l bn ang tnh cc theo s
Extension, khi y Extension s tch cc, cn AccessCode s b m i.
phn Output:
Cc ny cha gi tr tnh ton c ca cuc gi. C th bn thc mc ngha ca
Adjusted Duration. Pbx Billing System c tnh nng cho php hiu chnh
di cuc gi. Vi tng i khng c tn hiu o cc, bn c th t mt gi tr hiu
chnh m b thi gian bn B reo chung. i vi cc n v bn li dch v in
thoi, v d nh khch sn, h c th t hiu chnh di cuc gi dng. Khi
gi tin cuc gi s c tnh trn di hiu chnh rng ra. y l mt hnh
thc khc ca dch v ph.
Trang th 2 l Raw CDR Processing Test. Ti trang ny bn c th chp v dn

vo Raw CDR chui cc th nhn c t tng i. Kim tra trang ny khng
ch kim tra cch tnh gi cc m l kim tra lun qu trnh phn tch cuc gi th
thnh cc trng c ngha. Kt qu xut ra cng chi tit hn.
Biu tng ca ca s Call Charge Tester trn thanh toolbar nh sau:
5.6)Ti tnh li gi cc cho cc cuc gi trong qu kh:

(Khi chy, ca s c tn ting Anh l Reprocess Existing Call)
Nh cung cp dch v vin thng c th thay i gi cc hoc thay i cch tnh

cc. D h c thng bo cho cng ty ca bn nhng bn vn c th qun cp nht
bng cc vo ng thi im bng cc b i. Cc cuc gi gi y b tnh vi
bng cc c. Sau bn c th pht hin ra v cp nht li bng cc mi. Sau
khi cp nht xong cn ra lnh cho Pbx Billing System tnh li cc cuc gi b tnh
nhm. Recalculate Call Charge l ni thc hin chc nng .
Upply To All Calls: Phm vi ca cc cuc gi s ti x l khng b gii hn vo bt

c khong thi gian no. Tt c cc cuc gi hin c trong c s d liu s c tnh
li vi bng gi cc hin thi. Khi nt ny c chn, cc nt From Date, To Date
s m i v khng cn cn thit na.
From Date, To Date: Phm vi m cc cuc gi din ra trong khong ny s c

tnh li cc.
Made From: Bn c th chn Extension (hoc Access Code nu bn ang s dng

ch tnh cc theo AccessCode) v ch cc cuc gi thc hin t Extension
mi c tnh li cc. Tnh nng ny rt hu dng khi bn ch cn tnh li cc
cho ngi no hoc khch tr no , ch khng phi tt c, s tit kim thi
gian ng k. Nu bn nguyn gi tr mc nh (All) trong ny, mi cuc gi
nm trong phm vi thi gian ch ra s c tnh li gi cc.
Nu bn chn Recalculate The Call Charge For Archived Calls, qu trnh tnh li
gi cc s x l lun cc cuc gi ang nm trong kho d c, thng l tp tin c
tn file l ArchivedCDR.mdb trong th mc con Archiving.
Nu Pbx Billing System c t chy trong ch xut cc ng thi ra tp

tin ngoi, th Recalculate The Call Charge In The External Online CDR v nt
nhn Reoutput To Online CDR s tch cc. nh du Recalculate The Call
Charge In The External Online CDR tnh li gi cc ca cc cuc gi c
xut ra tp tin OnlineCDR.mdb. Tp tin OnlineCDR.mdb hot ng nh mt cng
kt ni (connector) cho cc chng trnh khc, v d chng trnh qun l khch
sn, nhn d liu cc trc tuyn. Nhp chut ln nt Reoutput To Online
CDR ti xut cc cuc gi nm trong phm vi thi gian ch ra ra tp tin Online
CDR.
Xem phn Application Settings cho thng tin chi tit v ch xut cc trc tuyn.
Biu tng ca Recalculate Call Charge trn thanh toolbar nh sau:
Chng 6:HA N CC CHO DOANH
NGHIP V HA N CC CHO KHCH SN
HA N CC CHO
DOANH NGHIP V HA
N CC CHO KHCH
SN

Bit cch lp trnh chng trnh t ng to ha n v gi n ng
ngi cn nhn ti thi im nh trc.
Bit cch cnh bo ngi c trch nhim trong cng ty khi pht hin cuc
gi qu di hay qu t tin.
Bit to cc bo biu a dng c thit k cho nhu cu ca doanh nghip.
Bit cch to bo biu kiu khch sn hay dng (dnh cho khch hng l
khch sn, nhng c chng trnh qun l khch sn ri, ch mua bn
quyn phn tnh cc in thoi).
6.1)To ha n tnh cc:

(Khi chy, ca s c tn ting Anh l Telephone Bill Master)
Pbx Billing System c 54 loi bo biu chun, nh bn c th nhn thy chn

bo biu bn tri ca ca s. Pha bn phi l cc cho php bn thay i hnh dng
ca ho n cc, cng nh cc tiu chu lc, ch c cuc gi no tha mn tiu
chun lc th mi c a vo ho n.
C 5 nhm ho n nh sau:
1. Ho n chi tit: Thng tin chi tit ca tng cuc gi s c in ra trong ha
n. l cc ho n c ch Detail trong tn.
2. Ho n tm tt: Khng c thng tin chi tit ca tng cuc gi, ho n kiu
ny nhm ti nhu cu thng k v hch ton k ton nhiu hn. l cc ho
n c ch Summary trong tn.
3. Ha n vn nng: Bn c th xp xp th t bn ghi, hin khng hin cc ct,
thay i font cha ca bo biu, ngha l nhng thng s ca ho n s c
thay i linh ng hn cc ho n khc. Ho n c tn l Universal Report.
4. Bo biu cho: Cho php to bo biu thng k rt sc tch theo dng bng cho
tng nhn vin hoc tng phng ban.
5. Cc loi ha n khc: Cc ho n c chc nng c bit nh truy tm cc
cuc gi theo ch n, truy tm cc cuc gi qu t tin
Cc tham s trong ca s ny nh sau:
1. Report Selector: chn xung cho php chn nhm cc bo biu. Bn

di l danh sch cc bo biu trong nhm. Bn c th chuyn danh sch bo
biu t dng lit k sang dng cy.
2. From Date, To Date ,From Time,To Time: Khang thi gian m bn mun
xem cc cuc gi pht sinh.
3. Min Duration: Cho php bn t mt thi gian m cc cuc gi ngn hn b

loi. nh dng ca ny c ghi bn di. y cng chnh l nh dng ca
ct Duration ca CDR m bn lp trnh trong Application Settings. Mt
cch thay th l bn t i thi lng ra giy. V d nu bn ch mun lc cc
cuc gi lu hn 1 ting 30 pht th bn g vo ny gi tr l 90 (cn nu
nh dn l hh:mm:ss th c th g 00:01:30).
4. Min Price: Ch c cc cuc gi c gi tin, tnh bng Base Currency, ln hn

gi tr ny mi xut hin trong ho n cc.
5. Departments: Cho php bn chn phng ban no m bn mun in bo biu.
6. Users: To bo biu cc in thoi cho nhn vin c chn trong danh sch.
7. Call Types: To bo biu ch gm cc cuc gi thuc lai m bn chn.
8. Trunks: Cho php bn chn trung k sau to bo biu thng k cc cuc

gi qua trung k ny.
9. Dial Number: Ch c cc cuc gi vo s ch c cc s u trng vi chui

s trong ny mi xut hin trong ha n. V d bn mun ch tm cc cuc
gi lin tnh, di ng v quc t, bn c th g vo ny s 0, v cc cuc gi
lin tnh, di ng, quc t u bt u bng s 0.
10. Call Curr. Conv.: ny nhn 2 gi tr phc hp l Option 1 Keep call

currency unit intact, Option 2 Convert it to report currency unit. Option 1
s lit k trong bo biu cc cuc gi vi n v tin t gn cho kiu cuc gi
. V d trong bo biu c ln ln cuc gi quc t v cuc gi trong nc th
cuc gi trong nc n v tin t l VND, cuc gi quc t n v tin
t l USD. Nu bn chn Option 2, cc cuc gi s c t ng i ra ng
tin chung ca bo biu.
11. Report By: Chn n v tin t cho bo biu,Pbx Billing System s t ng

chuyn i tin t theo t gi cung cp trong ca s Currency.
12. Sort By: La chn ct no ca bng cc s dng sp th t.
13. Sort Direction: Ch ra chiu xp th t. Ascending c ngha l sp th t nh

trc ln sau. Descending th ngc li, xp ln trc nh sau.
14. Auto Send Report Montly: y l mt ty chn, Pbx Billing System c kh

nng t ng to v gi bo biu qua email n tay ngi cn. Bo biu gi t
ng vn gi c cc tham s tu chn m ln cui cng bn chn. Nu nt
ny c chn, 4 bn di s tch cc cho php bn ch ra thi im gi mail
v gi cho ai.
15. To,Cc: a ch mail ca ngi nhn bo biu cho tng bo biu. To, Cc tng
ng vi mc To, Cc ca cc phn mm mail client.
16. On Date: Ngy gi bo biu.
17. On Time: Thi im gi bo biu trong ngy gi bo biu ch ra trong mc

On Date.
18. Report Interface Uses Customized Language: Khi nt ny c chn, ngn

ng trn bo biu s l ngn ng m bn nh ngha. V d: Nu bn nh
ngha tng cm t gc vi cm t ring ca bn trong Language Phrase
Dictionary th cm t ring ca bn s xut hin ti v tr ca cm t gc trn
bo biu.
C hai nt chn (kiu radio button) c biu tng # (Gii hn thi gian theo ca/kp
lm vic) v |<--->| (Gii hn thi gian theo kiu im n im), ng pha trc
cc From Date, From Time. ngha ca cc nt chn ny l quyt nh t hp
nh th no 4 tham s From Date, From Time, To Date v To Time to thnh

khung thi gian gii hn cc cuc gi hin ra trn bo biu.
M hnh gii hn thi gian theo ca/kp lm vic
Nu bn chn nt th nht (c biu tng #) th cc cc From Date, From Time,

To Date, To Time hnh thnh nn khung gii hn thi gian nh hnh trn. ngha
ca vic kt hp 4 gi tr From Date, From Time, To Date, To Time nh trn l
chia mt thi on thnh nhiu ca trong mt ngy. T bn c th c ha n theo
ca cho cng ty ca mnh. V d bn c th in bo biu ca tt c cc cuc gi trong
thng va ri, nhng gi sau gi lm vic. Ngi bo v bui ti phi c trch
nhim vi cc cuc gi sau gi lm vic nh th.
M hnh gii hn thi gian theo kiu im n im
Nu bn chn nt th 2 (nt th nht s t ng chuyn sang trng thi khng chn),

khung gii hn thi gian s nh trn. Trong mt ngy, thi gian s c tnh t
00:00:00 n 23:59:59. Nhng thi im bt u ca khung gii hng thi gian s l
ngy From Date, ti thi im From Time. Thi im kt thc ca khung gii hn
thi gian l ngy To Date, ti thi im To Time. ngha kinh t ca kiu gii hn
thi gian ny l tinh cc cho khch sn. From Date + To Date chnh l thi im
Check-In ca khch v To Date + To Time chnh l thi im Check-Out ca khch.
Trong sut cc ngy ngi khch lu li phng, cc cuc gi vo thi im bt k
cng c a vo ha n.
C 3 nt bn di vi cc chc nng nh sau:
6.1.1)Nt Preview:
To xem trc cc bo biu.
6.1.2)Nt Header/Footer Layout...:
Mt trang giy thng c phn thng tin u v thng tin chn nhm mc ch gi
cho ngi c nm c i ca ni dung ang c. Tiu u v chn ca trang
giy trong ting Anh gi l Page Header v Page Footer. V d: rt nhiu cng ty khi
trao i giy t ra bn ngai, dng giy c tiu u l biu tng ca cng ty v
ni dung vn bn, tiu chn l s trang giy hoc a ch lin lc.
Trong ha n cc, ngai khi nim tiu u v tiu chn cho mi trang giy,
cn c khi nim tiu ca ha n, ting Anh thng gi l Report Header hay
Bill Header. Tiu ha n ch xut hin trang u tin trang s 1 m khng
lp li cc trang sau. Trang s mt c tiu ha n ri nn s khng c tiu
trang na trnh ri rm.
Chng ta bt u vi vic hc cch nh dng li tiu ha n. Sau khi ci t,

ha n s c cch xp xp mc nh. bt ch t nh dng ha n, chn gi
tr Customizable cho combo box tn l Customize Report Header, Page
Header/Footer:
C 6 i tng v nhm i tng trn u ca ha n m ngi dng c th
xp xp li theo mun, l:
1. Upper Line: Thanh k pha trn.

2. Report Title: Tn ha n.
3. Customer Name: Tn khch hng l cng ty mua chng trnh tnh cc.
4. Logo: Biu tng ca khch hng.
5. From Date, From Time, To Date, To Time:
6. Lower Line: Thanh k di.
V tr ca i tng trn u ha n c xc nh bi ta ng (Top) v ta

Ngang (Left).
Display: Bn chn ty chn tiu ha n ch xut hin trang u tin ca

ha n hay xut hin mi trang ca ha n.
1/Upper Line:
- Upper Lines Visible: cho php bn quyt nh c hin th ng k ny
hay khng. Nu bn chn gi tr No th thanh k trn s bin mt.
- Bn c th thay i v tr thng ng ca thanh bng cch nhp ta ng
vo nm ti giao im Upper Line:/Top (twips).
- Chiu cao ca thanh l c nh (cao 3 n v ngang) v chiu di ca thanh
s t ng thay i ng bng rng ca ha n.
2/Report Title:
- Bn c th quyt nh cho xut hin hay khng dng ch tn bo biu bng
cch chn hay khng chn Show Report Title. Nu vung nh ny
khng c chn, dng ch minh ha Report Title s bin mt v cc
t thuc tnh cho Report Title s khng tch cc.
- Co ch v canh l dng thng tin tn bo biu c th thay i thng qua cc
thuc tnh nm trong khung vung ca Show Report Title c tn l
Front Name:, Font Size:, Font Style:, Alignment:. Bn c th
nhp trc tip gi tr mi vo cc ny. Vi cc thuc tnh ca co ch,
bn c th nhp chut p ln thuc tnh co ch bt k, hay nhp chut
ln nt Font Selector bn tri gi ca s chn co ch, chn co ch
xong, khi ng ca s li, cc thuc tnh ca co ch s c t ng in

vo cc tng ng. Ring thuc tnh canh l, bn phi chn bng tay trn
Alignment:, khng chn c qua ca s chn co ch.
- Bn c th thay i c v tr thng ng v l tri bng cch nhp vo ta
mi ti cc ln lt nm ti giao im Report Title:/Top (twips) v
Report Title:/Left (twips).
- Chiu cao ca Report Title s bng chiu cao ca k t. rng ca
Report Title s t ng thay i chm n bin phi ca bo biu.
3/Customer Name:
- Bn c th quyt nh cho xut hin hay khng dng ch tn khch hng
bng cch chn hay khng chn Show Customer Name. Nu vung
nh ny khng c chn, dng ch minh ha Customer Name s bin
mt v cc t thuc tnh cho Customer Name s khng tch cc.
- Co ch v canh l ca dng thng tin tn khch hng trn bo biu c th
thay i thng qua cc thuc tnh nm trong khung vung ca Show
Customer Name c tn l Front Name:, Font Size:, Font Style:,
Alignment:. Bn c th nhp trc tip gi tr mi vo cc ny. Vi cc
thuc tnh ca co ch, bn c th nhp chut p ln thuc tnh co ch
bt k, hay nhp chut ln nt Font Selector bn tri gi ca s chn
co ch, chn co ch xong, khi ng ca s li, cc thuc tnh ca co ch s
c t ng in vo cc tng ng. Ring thuc tnh canh l, bn phi
chn bng tay trn Alignment:, khng chn c qua ca s chn co
ch.
- Bn c th thay i c v tr thng ng v l tri bng cch nhp vo ta
mi ti cc ln lt nm ti giao im Customer Name:/Top
(twips) v Customer Name:/Left (twips). Chiu cao ca Customer
Name: s bng chiu cao ca k t.
- rng ca Customer Name: s t ng thay i chm n bin
phi ca bo biu.
4/Logo:
- Logo On Report Header: cho php bn quyt nh Logo c xut hin
trn u ha n hay khng. Nu chn No, Logo s khng xut hin trn
ha n, v th cc thuc tnh ca Logo s khng tch cc.
- And On All Pages: Nh ni trn, mt ha n c Tiu ha n,
tiu u trang giy v tiu chn trang giy. Tiu ha n ch xut
hin mt ln trn trang u tin ca ha n, tiu u trang giy xut
hin trn mi trang giy k t trang th 2 tr i, trong khi tiu chn
trang giy xut hin tt c cc trang ca ha n, k c trang u tin.
Khi chn Yes s in Logo trn cc trang tip theo nu ha n c nhiu
hn 1 trang. Nu chn No th Logo ch xut hin phn u ca ha
n, trang th nht m thi, khng xut hin trn cc trang cn li.
- Bn c th khng ch thay i v tr xut hin logo trn u ha n m
cn c th thay i kch thc Cao (Height), Rng (Width) ca Logo.
- Bn c th hiu chnh cch hin th logo thng qua hiu ng Logos

SpecialEffect:.
5/Nhm i tng From Date, From Time, To Date, To Time:

- Bn c th thay i v tr ng v v tr ngang bng cch nhp ta vo
ln lt nm trn giao im Date/Time Limit:/Top (twips) v
Date/Time Limit:/Left (twips).
- Bn ch cn xc nh li v tr cho i tng gc tri trn cao l From
Date, cc i tng cn li s t ng hiu chnh gi t l tng i
khng i.
6/Lower Line:
- Lower Lines Visible cho php bn quyt nh c hin th ng k ny
hay khng. Nu bn chn gi tr No th thanh k trn s bin mt.
- Bn c th thay i v tr thng ng ca thanh bng cch nhp ta ng
vo nm ti giao im Lower Line:/Top (twips).
- Chiu cao ca thanh l c nh (cao 3 n v ngang) v chiu di ca thanh
s t ng thay i ng bng rng ca ha n.
n v ca ta l twips. 1440 twips c di bng 1 inch.
Append To The Bills This Information: Nhp chut ln nt nh k tip cu bo

ny s m ca s cho php bn a thm vo phn cui ha n mt s thng tin
khc na.
Khi bn thay i ta , hay kch thc ca biu tng, hiu ng ch xut hin trn
bo biu. Hnh minh ha bn tri s khng thay i theo gi tr mi m bn va
nhp vo.
Ch : Ca s trn c th m c t Telephone Bill Master hay Hotel Bill Master.

Khi m t ca s m khc nhau s c giao din khc nhau mt t. C th l trong cc
ha n kiu khch sn, khng c 4 i tng From Date, From Time, To Date, To
Time trn tiu ca ha n. Do vy nu bn m ca s ny t Hotel Bill
Master th 4 i tng va nu s khng xut hin.
Trang th 2 ca ca s ny cho php bn nh dng li tiu u v chn cho trang

giy. Cn nhc li rng trong khi tiu chn trang giy s xut hin trong tt c
mi trang giy ca bo biu th tiu u trang giy s khng xut hin ti trang
th nht. Thay vo , phn u trang th nht l tiu bo biu.
Tip theo, chng ta cng i xem xt cch thay i tiu u v chn trang giy.
L my in c t trong Page Setup... ca File menu v ch c th t khi ang

trong ch Preview. Tham s t y s khng c nh. C th l hu ht cc
bo biu c cha l trn v l di l 10 millimeters kh tit kim giy. Nhng nu
khch hng c nhu cu in ha n vi l ln hn, v d 25 millimeters, khch hng
phi t tham s mi trong File/Page Settup... v l mi ch c tc dng vi ha n
sp in. Ln k tip bn to ha n ny, cha l li tr v con s mc nh, trong v
d va nu l 10 millimeters.
Lm th no khch hng nh li l trn v l di cho mi ln to ha n. Cu

tr li l:
- Bn khng th t l ngn hn gi tr mc nh (d sao l mc nh cng
rt ngn ri).
- Bn c th tng l bng cch t chiu cao l ph. L ph cng vi l my
in s thnh chiu cao l thc trong thc t.
Sub Top Margin: Cho php t l ph cho tiu u trang giy. Bn nhp vo
con s tnh bng Twips, bn phi s c dng ch thch chiu cao tnh bng Twips
ny s tng ng bao nhiu cm. L trn thc ca trang giy s bng l trn my in
cng vi l trn ph.
Sub Bottom Margin: Cho php t l ph cho tiu chn trang giy. Bn nhp
vo con s tnh bng Twips, bn phi s c dng ch thch chiu cao tnh bng
Twips ny s tng ng bao nhiu cm. L di thc s ca trang giy s bng l
di my in cng vi l ph.
Footer Content: Sau khi ci t, bo biu s c ni dung chn mc nh. Trong

gc tri bn di s l ngy to bo biu, cn gc phi bn di l nh s trang.
Nu bn mun thay i ni dung chn, bn phi chn Customizable cho Combo
box ny. Nu khng, cc cho php nh li ni dung chn s b m.
Footer Lines Visible: Cho php bn hin hoc du thanh k chn. Nu bn chn
No, thanh k chn s khng xut hin trn bo biu, bn cnh tn l Top: s
b m. Nu bn chn Yes, thanh k chn s xut hin trn bo biu, Top: bn
cnh cho php bn t v tr ca thanh k. V tr 0 s tip gip vi d liu bo biu.
Show Footer 1: nh cho trn vung ny hin th Footer1, nu khng nh

cho, Footer1 s khng xut hin chn trang giy. Nhp chut chuyn gia
trng thi c nh cho v khng nh cho. Nu bn chn khng hin th Footer1,
cc nt bn trong vung dng nh cc tham s cho Footer1 s khng tch cc.
Font Selector: Nhp chut ln nt Font Selector m ca s chn Font. Bn s

thy mi font ci trn h thng hin th ca s chn font. C 3 tham s v font
c th chn l tn font, kch c v kiu font. 3 tham s ny s t ng in vo 3
c tn l Font Name:, Font Size:, Font Style:.
Font Name:, Font Size:, Font Style: (bn di ca Show Footer 1): 3
ny xc nh 3 thuc tnh ca font ch dng hin th Footer1. Bn c th thay i
mt trong 3 thuc tnh ny bng cch nhp thng gi tr mi cho tng . Ngai ra
bn c th nhp chut kp ln mt trong cc gi ca s chn font. Tham s font
c chn trn ca s chn font s c in t ng vo c 3 .
Footer Content 1: L ni dung s xut hin v tr Footer1. Hai bn cnh c tn

l Top: v Left: xc nh v tr cho chui k t ca Footer1.
Bn di cc nh tham s cho Footer1 l cc nh tham s cho Footer2. ngha

v cch thc hin thay i cho Footer2 han tan tng t Footer1.
Ch :
- Khong cch nh (Top) ca cc i tng trn chn trang giy l tnh t im
thp nht ca ni dung bo biu, khng phi tnh bng khang cch t bin trang
giy.
- y thp nht ca cc i tng nm trn chn trang giy s cch bin trang giy
ng bng Printer Bottom Margin cng vi Sub Bottom Margin.
6.1.3)Nt Customization...:
Nhp chut ln nt ny thay i mt s tham s cho ha n, cch xp xp i
tng, mu ch, m, tiu ...Ty theo ha n m bn chn trn cy ha n
bn tay tri, bn c th nhn c cc ca s khc nhau khi nhp chut vo nt
Customization. C 4 nhm ca s ty chn cho ha n nh sau :
Ca s thng dng nht p dng cho ha n thng thng.

Ca s ty chn c th cho ha n Universal Telephone Bill
Ca s ty chn c th cho ha n Cross Tab By Department
Ca s ty chn c th cho ha n Cross Tab By Department-User.
6.1.3.1)Ca s thng dng nht p dng cho ha n thng thng.

(Khi chy, ca s c tn l Telephone Bill Customization)
L ca s cho php bn thay i cch th hin mu v kiu ch hay tn ca cc

ha n.
Trang th nht:
Apply CallType's Color Schema To Each Call: Nu c nh du chn, mi bn

ghi trn ha n s c mu khc nhau, khng ch l mu en, m s l mu bn t
cho Kiu Cuc Gi m cuc gi ny thuc vo.
Set Bold The Call If Its Price or Duration Over: Nu c nh du chn, cc

cuc gi c gi v thi lng ln hn gi tr trong 2 bn di s c in m trn
ha n cho d theo di.
Price Threshold (Report Currency): Bn nhp vo gi ngng m nu cuc gi

vt qu ngng ny s b in m trn ha n. n v tin t l n v tin t m
bn chn cho phn tng kt ca ha n. V d bn chn n v tin t cho ha n
l USD, th n v tin t cho Price Threshold (Report Currency) cng l USD.
Duration Threshold (Second): Bn nhp vo v thi lng ngng m nu cuc

gi vt qu thi lng ny, cuc gi s b in m trn ha n cho d theo di.
n v ca thi lng ngng nhp y l giy.
Trang th 2:
Tt c cc bo biu u c tn mc nh, t theo ngha d liu trong bo biu

. Khch hng sau khi nm c cu trc v ngha ca bo biu, thng c nhu
cu mun i tn bo biu theo mnh.
Bn cn g vo tn mi cho bo biu, ri nhn Set New. Bn cng c th ly li

tn mc nh, hin th mu xanh, bng cch nhn vo nt Set Defaul. Chiu di ti
a ca tn bo biu l 63 k t.
6.1.3.2)Ha n c bit Universal Telephone Bill:
Ni dung ca bo biu ny trng ging nh Detail Telephone Bill By User, nhng

vi bo biu ny, bn c th nh dng li layout theo mun. Khi chn bo biu
ny xong, bn s thy c mt nt nh xut hin bn phi. Nhp chut ln nt ny
gi ca s sau:
Ca s ny c hai trang, l cng c bn nh dng Universal Telephone Bill:
Trang th nht:
Unused Columns: L danh sch cc ct cha dng, s khng xut hin trn bo
biu.
Used Columns: L danh sch cc ct s xut hin trn bo biu. i vi cc ct

ny, bn c th thay i thuc tnh ca chng bng cch chn n, ri nhp vo gi tr
thuc tnh cc hp son tho bn cnh vi ngha nh sau:
Indentation: L tri ca bo biu, cng l l tri ca ct u tin.
Width: Chiu rng ca ct.
Align: Xp theo l (Tri, chnh tm, phi)
Report Alias: Tn ph ca bo biu.
Reset: Tr mi tham s v trang thii mc nh ban u.
Bn c th nhp chut ln cc nt Title Font v Record Font chn li font cho

cc tiu cng nh co ch cho cc bn ghi trong bo biu.
Trang th 2:
Bn chn mt s qui tc layout cho bo biu:
Force Next User Telephone Bill To New Page: D liu ca user s bt u mt

trang mi. S khng c hai users cng nm trn mt trang d l khong trng trn
trang vn cn .
Force Next Department To New Page: D liu ca phng ban s bt u u

mt trang mi. Khng tip tc phn trng cn li trn trang giy ca Department
trc.
Display Column Maker: Hin th cc thanh phn tch gia cc ct. Chc nng ny
ch nn dng khi bn ang kim tra layout m thi. Khi va vi bo biu ri th
bn nn tt tnh nng ny i.
6.1.3.3)Ha n c bit Cross Tab By Department:
Cross Tab l mt loi bo biu cho trong hng l i tng m ct l d liu

thng k cho i tng .
Khi bn chn bo biu ny, nt Custom... s tch cc, nhp chut ln nt

gi ca s sau:
Number Of Column On The Report: Bn quyt nh bo biu ca mnh s c mt

ct thng k hay hai.
First Column Name: Bn c th t tn cho ct thng k th nht bng cch g vo

ny.
Currency: C hai hp chn loi tin. Hp bn tri chn tin cho ct thng k th
nht trn bo biu. Hp th hai dng chn tin cho ct thng k th hai trn bo
biu. Cc ct thng k c tnh ch cho mt loi ng tin nht nh. Khng tnh
gp cc cuc gi c n v tin t khc nhau.
Call Type Is Uing This Currency: C hai hp danh sch c cng tn ny. Hp
danh sch bn tri l danh sch cc kiu cuc gi cng dng n v tin t m bn
chn Currency nm ngay trn n. Cc cuc gi thuc kiu cuc gi ny s c
thng k v ghi vo ct th nht. Hp danh sch bn phi cng chc nng vi hp
danh sch bn tri nhng l cho ct thng k th 2. Nu bn khng mun mt kiu
cuc gi no c tnh vo ct thng k th bn dng chut chn n, sau
nhp chut ln nt Delete. Nu bn mun ly li kiu cuc gi b xa th bn phi
dng Currency chn li n v tin t. Danh sch cc cuc gi cng dng n
v tin t ny s li hin ra mt ln na.
Nu bn quyt nh ch c mt ct thng k trn bo biu (Bng cch chn

Single Column trong Number Of Column On The Report) th tt c cc hp son
tho cho ct thng k th hai s b m.
6.1.1.4)Ha n c bit Cross Tab By Department-User:
Ging nh Cross Tab By Department, nhng nhm chi tit hn. u tin l nhm
theo phng ban, ri tip theo l nhm theo tng nhn vin.
Bn nn th report ny hiu chi tit hn. Cch d nht hc l thc s th n.
Nu bn cha nh ngha li cc ct thng k, nhng bn nhn ln nt Preview

xem bo biu ri, th bn c th nhn c thng bo li. iu ny l bnh
thng v cc thng s cho hai bo biu ny l gi tr mc nh sau khi ci, n khng
ph hp vi gi tr thc ca Organization Data v Telephone Tariff m bn ang
dng. Bt c lc no bn thay i v kiu cuc gi (Thay i n v tin t, thm
kiu cuc gi, xo bout kiu cuc gi), bn cn nh ngha li cc ct thng k.
Ch : Nu my ca bn cha ci my in th c th khng to c bo biu, hoc

nh dng trang s khng chnh xc.
Biu tng ca Telephone Bill Master trn thanh toolbar nh sau:
6.2)Ha n cc theo kiu khch sn

(Khi chy, ca s c tn ting Anh l Hotel Bill Master)
Hotel Bill Master l ca s cho php bn to bo biu thit k c bit cho nhu cu
ca khch sn. Nh vy vai tr ca Hotel Bill Master gn ging vai tr ca
Telephone Bill Master, mt s im khc nh sau:
Hotel Bill Master cho php bn t ty chn nhng ty chn ny khng p

dng ring cho tng bo biu m l p dng chung cho tt c bo biut thuc
nhm bo biu khch sn.
Hotel Bill Master b bi mt s ty chn thch hp cho bo biu cng tc ca

cng ty, v d nh thng tin v phng ban, ngi dng. Hotel Bill Master ch
tnh cc da trn s ni b gi (Extension)
Hotel Bill Master cho php bn thm cu cho hi (Welcome Message) vo

ha n.
Hotel Bill Master tnh cc theo kiu t thi im - n thi im (Check-In

Time to Check-Out Time) ph hp nhu cu ca khc sn. Bn c th chn
nhanh c hai thi im qua hai lch in t trn ca s. Trong khi
Telephone Bill Master cho php tnh cc theo ca v tnh cc theo thi
im.
Hotel Bill List: Danh sch cc bo biu thit k cho nhu cu kinh doanh ca khch
sn. Nhp chut chn bo biu bn thch.
Extension List: Danh sch s ni b. Ch vi vai tr l khch sn, khi khai s ni

b, bn nn khai c tham s Located In, ch ra s phng (room number) m my
in thoi ni b t. Khi in ra ha n s c c s ni b v s phng. Khch tr
thng nh s phng ca mnh hn l s in thoi ni b. Nu bn khai thiu tham
s Located In, ha n cc s ch c s ni b, c th gy thc mc cho khch
hng.
Check-in Date: Chn ngy khch vo trn lch in t.
Check-in Time: Chn thi im khch vo. Tham s ny cng vi tham s Check-
in Date s bt u thi im tnh cc bo biu.
Check-out Date: Chn ngy khch tr phng.
Check-out Time: Chn thi im khch tr phng. Cng vi tham s Check-out

Date s to thnh thi im kt thc tnh cc cho bo biu.
Min. Price: Gi cuc gi ti thiu a vo bo biu. Nu tng i ca bn ghi cc

chnh xc, c tn hiu o cc th tham s ny bng 0. C ngha l cuc gi d gi
tr nh bao nhiu cng a vo bo biu. Cn nu tng i ca bn khng c tn hiu
o cc, tnh lun c cc cuc gi m bn B cha nhc my... th bn c th t
ngng gi tin y loi c phn no cc cuc gi nh th.
Min. Duration: ngha ging nh Min. Price nhng tnh trn di ca cuc gi.
Phi nhp theo ng nh dng ch thch bn di. y cng chnh l nh dng ca
ct Duration ca CDR m bn nh ngha trn Application Settings.
Report Currency Unit: n v tin t cho tng gi tin in cui ha n
Call Currency Conversion: Nu l Option 1 th cuc gi bng ng tin no

th lit k gi v n v tin t nh th, khng chuyn i t gi, trong phn cc chi
tit. Nhng tng gi tr ha n th vn chuyn i t gi sang ng tin chn trong
Report Currency Unit. V d nu ha n c c cuc gi quc t v ni ht th
cuc quc t vn tnh bng ng USD, cuc gi ni ht tnh bng VND. Nu chn
gi tr cho ny l Option 2 th tt c cc cuc gi, trong phn k chi tit, u
c i thnh ng tin chung ca bo biu.
Guest Name: Nhp tn khch thu phng vo y. Ha n s in ra tn khch cho

thn thin.
Message Font: L nt nhn gi ca s chn Font cho message trn ha n.

Bn c th chn font bt k. Khi ng ca s li, font va chn s p dng cho
Welcome Message v ha n. Lu l cch hin th, ch khng phi ni dung, ca
ch ting Vit trn Welcome Message v trn bo biu c khc nhau cht t. L do
l mt s font 2 bytes nh VNI-Times l m t hp, khi b du c th c khong
trng gia hai k t trong Welcome Message. Tuy nhin may mn l trn bo
ha n khng c hin tng dn k t va nu.
Welcome Message: Bn c th g ti a 255 k t cho cu cho ca mnh, c th

xung dng. Bn c th g c ting Vit nhng khng c tt lm. L do l
Font Unicode hin nay nh nc bn ci cha xong nn chng ti khng bit dng
chun g, font g. Hn na vi font cng tn nhng cc h iu hnh c hn
Win2K th khng phi l font Unicode, v d cc font Arial, Time New Roman ca
Windows 95 khng phi l font Unicode. Do vy g c ting Vit phi lm th
thut chn font, g th, xem bo biu c va hay khng. Bn c th chn font
VNI, khi chui k t trong Welcome Message c th b hin tng dn rng ni
c du ting Vit, nhng trong ha n th khng b hin tng ny.
Border: Cu cho ca bn trn ha n c th ng khng ng khung, hoc ng

khung vi mt s kiu ng vin cho p. Chn khung ny.
C 4 nt nhn bn di ca s. Chc nng ca cc nt ny nh sau:
Header/Footer...: Khi nhp chut ln nt Header Layout... bn s m ca s thay

i i tng cho u ca ha n kiu khch sn. Tham kho hng dn s
dng ca s ny trong phn Telephone Bill Master.
Change Bill Title...: M ca s i tiu ca tng ha n bn ang chn. Tham

kho hng dn s dng ca s i tn ha n trong phn Telephone Bill
Master.
Preview Bill: Xem trc ha n.
Cancel: ng ca s li.
Biu tng ca Hotel Bill Master trn thanh ToolBar nh sau:
6.3)Dch v gi ha n t ng c bit:
(Khi chy, ca s c tn ting Anh l Advanced Auto Send Email Service)
C tng cng 5 trang, mi trang cho php nh th gi mt loi bo biu khc

nhau. Ring trang cui cng t ngng bo ng.
ng thi im m bn nh trc Pbx Billing System s t ng to ho n

cc m bn chn, gi ho n qua h thng E-mail n ngi cn nhn. Qu
trnh gi chy ngm bn di v t ng hon ton, bn khng cn bt c thao tc
bng tay no c.
My tnh ang chy Pbx Billing System phi c ci MAPI mail client, v
d nh Outlook 97, Outlook 98, Outlook 2000, Outlook Express. Mail Client phi
c cu hnh xong v thc s dng gi v nhn E-mail c. Pbx Billing
System s gi mail bng ti khon ngi dng ang ng nhp vo my. V d
my ca bn ang ni vo mng v ti khon ngi dng ang ng nhp vo my
l ubhnt01. Cc mail c cha ho n tnh cc s c gi i vi ngi gi l
ubhnt01
Nu mail box client cha c cu hnh chnh xc, qu trnh gi ho n t ng

s tht bi. Bn s khng nhn thy thng bo li no hin ra mn hnh my tnh m
bn phi tm xem trong log file th mc gc ca Pbx Billing System v c tn l
Pbxlog.txt
Nu bn dng Outlook 2000, cn ch l Outlook 2000 c tnh cht bo mt

chng virus bng cch can thip vo qu trnh gi mail t ng. Nu c ng dng
no ang c gng gi mail t ng ngm bn di, Outlook 2000 s tm dng qu
trnh v gi mt thng bo ln mn hnh hi ngi s dng l c ng cho
qu trnh gi mail t ng tip tc hay thi. Cch lm nh th ph v c ch t ng
ca Pbx Billing System , do vy bn khng nn kch hot tnh nng ny ca
Outlook 2000.
Nu bn ang dng h thng Windows Domain v dng mail server l Exchange

Server th bn nn chn cch gi mail bng CDO (vo trang th 2 ca Application
Settings). Khi bn s khng cn gp vn bo mt nh khi gi mail thng qua

mail client.
6.3.1)Trang Detail Bill By User:
t thi im cho vic gi t ng ho n cc chi tit ca mi ngi cho chnh

h v c th CC cho trng phng ca phng na. Advanced Auto Send Email
Service gi bo biu c cng nh dng v cc tiu chun ca bo biu Detail
Telephone Bill By User. Nh bn s thy phn 7.2, cc tham s ca mt bo biu
c th thay i theo mun ca ngi dng to bo biu ng mun.
Send To Each User: Ho n chi tit s c gi n cho mi ngi. Nu nt ny

khng c chn th gi tr c trong cc khc s khng c tc dng. a ch E-mail
ca mi nhn vin, nh khai bo trong phn khai bo nhn vin, s c t vo
trong phn To: ca mail. i khi c nhn vin khng c a ch e-mail, trong
trng hp ny, ho n tnh cc khng th gi n ngi c. S c mt li
c ghi vo log file. Bn ch nn kch hot tnh cht ny nu tt c mi nhn vin
trong cng ty u c a ch e-mail
And Cc To Department Head: Trng phng ca phng bn s nhn c mt

bn sao ca ho n cc ca bn. a ch e-mail ca trng phng s c t vo
phn CC
Business/Private: Chn loi ho n cc cn gi. V d ho n tng cng hay

ha n ca ch cc cuc gi c nhn, hoc gi c hai. Cc gi tr c th chn cho
ny l:Only Business Bill, Only Private Bills, Both Of Thm
On The Day: Ngy gi ho n.
At The Time: Thi im gi ho n, tnh bng gi v pht, khng tnh chnh xc

n mc giy.
6.3.2)Trang Summary Bill By User:
Ging hon ton vi chc nng trong trang Detail Bill By User, ch khc loi ho
n s c gi. l ho n tm tt ch khng phi ho n chi tit. Ho n
tm tt khng lit k cc tham s chi tit ca cuc gi, m ch ch trng vo bao

nhiu cuc gi, kiu cuc gi, tng thi gian ca tt c cuc gi, v tt nhin l tng
gi tin.
6.3.3)Trang Detail Bill By Dept:
Ho n c gi l ho n Detail Telephone Bill By Department. l ho n

cc chi tit ca tng phng ban. V tnh cht ca ho n ny nn a ch e-mail
ca trng phng s c t vo phn TO:, cn a ch e-mail ca mi nhn vin
s c t vo phn CC: nu mun.
Send To Department Head: Chn nt ny gi ho n cc chi tit ca mi

phng n trng phng. Nu nt ny khng c chn th gi tr trong cc nt khc
s khng c tc dng.
And Cc To Each Member: t a ch e-mail ca nhn vin trong phng vo mc

CC: ca mail mi ngi c th nhn mt bn sao ho n ca c phng.
On The Day, At The Time: Thi im gi ho n.
6.3.4)Trang Summary Bill By Dept:
Tng t nh tnh nng trong trang Detail Bill By Dept, ch khc l loi ha n
gi qua mail l ha n tm tt, nhn mch vo cc tham s thng k ch khng lit
k chi tit.
6.3.5)Trang Alert:
Chc nng ny cung cp cng c hu hiu phng nga v rn e trc khi qu

mun. Ngay sau khi mt nhn vin no va gi xong mt cuc in thoi qu
lu, hay gi mt cuc gi qu t tin, mt thng bo chi tit v cuc gi v ngi
gi s gi n ngi c trch nhim trong cng ty. Ngi c trch nhim trong cng
ty s kp thi nhc nh, khng n cui thng, khi mi vic ri, d c nhc
nh hay k lut th cng ty vn phi thanh ton mt lng tin ln cho cng ty in
thoi.
Active Send Alert: Bt tt tnh nng gi cnh bo tc thi. Nu nt ny khng c

chn th cc cn li s m, khng c tc dng.
Send To: Gi cnh bo n a ch Email ny.
If Duration Exceeds: Nu thi gian gi ca cuc no ln hn khong thi gian

ny th gi cnh bo. Gi tr c bit 0 s hy b chc nng ny, khng nh hng
n chc nng gi cnh bo da trn gi tin. nh dng ca ny s hin th ngay
bn cnh. y cng chnh l nh dng ca ct Duration ca CDR t trong
Application Settings. Mt cch khc l bn t ng tnh thi lng cuc gi bng
giy v nhp con s ny vo y.
Or Price Exceeds: Gi cnh bo nu gi tin ca cuc gi ln hn s ny, tnh bng

ng tin c chn lm Base Currency. Gi tr c bit 0 s hu b chc nng ny,
khng nh hng n chc nng gi cnh bo da trn thi lng.
Nu bn ch mun dng chc nng gi cnh bo da trn mt tiu chun v b qua

tiu chun kia th t gi tr ca tiu chun kia vo gi tr c bit. V d bn ch
quan tm n vn chi ph in thoi, bn khng quan tm n thi lng gi, bn
c th t tham s If Duration Exceeds bng 0.
Biu tng ca Advanced Auto Send Email trn thanh toolbar nh sau:
Chng 7: BO MT
BO MT
Trang 103 of 218


Bit cch i mt khu qua ca s Change Password
Hiu khi nim Public Access
Dng ca s Account and Permission to ti khon h thng v cp quyn
truy xut cho tng ti khon h thng.
7.1)i mt khu:
(Khi chy, ca s c tn ting Anh l Change Password)
y l ca s i password ca service user. Bn ch c th i password ca

Service User ang logon vo chng trnh m thi, khng dng i password ca
service user khc.
Current Password: Password hin thi ang dng ca Service User
Type New Password: Nhp vo password mi ln 1.
Retype Password: Nhp passowrd mi ln th 2.
PbxAdmin, Operator l hai Service User c t lc ci t. Bn khng th xo

hai service user ny. Password ca hai service user PbxAdmin v Operator ging
nh tn ca n, do vy d b on ra. Bn nn i password cho hai service user ny
sau khi ci tng mc bo mt. PbxAdmin l service user c quyn cao nht.
Bn c th to thm nhiu service user mi. Nu bn quyn mt password ca

service user m bn to ra, bn phi xa service user ny i, ri sau to li.
Khng th xo ch password cho service user bng cch ng nhp vo bng service
user c quyn cao hn.
Nu bn qun mt password ca PbxAdmin hoc Operator, bn phi ci li

chng trnh, hoc lin h vi tc gi ti a ch e-mail quanthvn@hotmail.com
Biu tng trn thanh toolbar ca Change Password l:
7.2)Bo tng qut:

(Khi chy, ca s c tn ting Anh l General Security)
Trang Public Access:
Pbx Billing System chia cc ca s vo 3 vng: Public Zone, Forbidden Zone,

Accesse Zone. Cc ca s thuc Public Zone c th truy xut bt c lc no, khng
xt n Service User ang ng nhp. Cc ca s khng thuc Public Zone l cc
ca s c bo mt. Ca s no thuc Forbidden Zone i vi service user ang
ng nhp s khng m c bng user ny. Cn ca s no user ny c th m
c, c xem thuc vng Access Zone ca user.
Public Access dng chia cc ca s lm hai loi:Public Zone, hay Secured

Zone.
Public Zone
Secured Zone
Resource Name: Tn ca ca s.
Public: Cng tc phn loi mt ca s s thuc Public Zone hay Secured Zone.
Trang Hotel Business Security

(Trong ch tnh cc cho doanh nghip, bn vn c th nhn thy trang ny, tuy
rng khng c tc dng g n nghip v m bn s dng. Bn c th c bit
thm thng tin)
Trang ny cho php bn t mt khu cho 7 hnh vi ca nghip v khch sn.
Protects Re-editing Reservation: Nu nt ny c chn, password bn di s

tch cc, bn c th nhp mt khu vo y. Bt c ai mun son li thng tin t
phng, ngi phi tr li ng mt khu ny.
Protects Deleting Reservation: Nu nt ny c chn, password bn di s

tch cc, bn c th nhp mt khu vo y. Bt c ai mun xa d liu t phng,
ngi phi tr li ng mt khu ny.
Protects Re-editing Guests Services: Nu nt ny c chn, password bn

di s tch cc, bn c th nhp mt khu vo y. Bt c ai mun chnh s d liu
v cc dch v khch s dng, ngi phi tr li ng mt khu ny.
Protects Deleting Guests Services: Nu nt ny c chn, password bn di

s tch cc, bn c th nhp mt khu vo y. Bt c ai mun xa d thng tin v
dch v khch s dng, ngi phi tr li ng mt khu ny.
Protects Deleting Guests Profile: Nu nt ny c chn, password bn di

s tch cc, bn c th nhp mt khu vo y. Bt c ai mun xa thng tin khch
tr , ngi phi tr li ng mt khu ny.
Trang Logon Dialog:
Mc nhin khi chy chng trnh, bn s b hi v phi nhp ng cp

UserNam/Password th chng trnh mi tip tc chy. Mt s khch hng mun
chng trnh t ng chy m khng cn th tc ng nhp. Nu nh th, h c th
chp ShortCut ca chng trnh vo th mc StartUp ca Ms Windows v chng
trnh s chy t ng mi khi khi ng li my.
Disable Logon Dialog : Nt ny s tch cc nu chng trnh ang ch yu cu

ng nhp. Bn phi ng nhp vo bng ti khong PbxAdmin quyn, tip
theo ch cn nhp chut ln nt ny. Ln k tip bn chy chng trnh, bn s
khng b hi UserName/Password.
Li ch ca ch khng ng nhp th trnh by trn. Nhng bt li l trong

ch khng ng nhp, ai cng c th dng chng trnh quyn cao nht.
Enable Logon Dialog : Nt ny ch tch cc khi bn t chng trnh vo ch

khng ng nhp. Ch cn nhp chut ln nt ny, ln k tip bn chy chng trnh,
bn s gp ca s ng nhp.
Biu tng ca Public Access trn thanh toolbar nh sau:
8.3)Ti khon v quyn:

(Khi chy, ca s c tn ting Anh l Account & Permission)
Trong cc ca s thuc nhm Secured Zone, vi mi service user, chng ta c th

cho php h dng c ca s no, cn ca s no th khng c dng.
Permission of: Theo sau l tn ca service user m ta ang xem quyn truy nhp.
Lun c service user mc nh l Operator. Bn khng th xo service user ny.
List Of Service User: Danh sch ton b service user hin c.
Form Name: Tn ca cc ca s.
Open: Nu c chn, service user (ghi sau Permission of) s c quyn c, sa

trn ca s ny. Ngc lai,nu khng c chn th service user tng ng khng
th m ca s ny.
C hai nt nhn bn gc phi bn di. Chc nng ca hai nt ny to mi hoc

xa Service User.
Nu bn chy nhiu hn mt bn Pbx Billing System v ni vi cng mt

Datastore thng qua mng ni b th c tnh trng sau xy ra: Ti mt my no ,
bn to thm mt Service User. Bn c th dng Service User ny log vo mng
ti chnh my m thi. Khi sang my th hai, bn khng th dng Service User
to. Ti my th hai bn s thy xut hin Service User l bng bn tay tri,
nhng khng c tn Service User List Of Service User. Bn khng nn xa
Service User ny, v nu lm th, my tnh kia s khng dng c Service User .
Nu bn mun ng b cc Pbx Billing System ang chy trn mng th bn c th
to mt Service User trng tn, v tt nht l trng password lun vi Service User
ai to.
Biu tng ca Account & Permission trn thanh toolbar nh sau:
Chng 8: CC CNG C
CC CNG C

Bit cch t cc tham s cho cng giao tip ni tip.
Bit cch lp trnh nh dng CDR.
Hiu chnh giao din ca chng trnh.
8.1)Thay Logo ca khch hng:

(Khi chy, ca s c tn ting Anh l Change Customer Logo)
L ca s gip bn thay biu tng ca cng ty ca bn, biu tng ny hin ra

trn Switchboard v Background.
Logos Left, Logos Top: Cc nt Up-Down ny dng chuyn v tr ca Logo.

So o tnh bng cm c ghi ch bn cnh vi ch mu xm.
Logos Height, Logos Width: Cc nt ny cho php thay i kch thc ca biu
tng. Kch thc biu tng c tnh bng cm, ghi ch bn cnh vi ch mu
xm.
Logos Special Effect: Thay i hiu ng b ngoi ca biu tng.
Logos Visible: Hin biu tng ra hay du i.
hnh l ni bn c th dn hnh mi vo nh l logo ca cng ty. Bn c th to

biu tng l tp tin nh, nh dng Bitmap. V d bn c th dng Microsoft Paint
v biu tng. Sau chp biu tng vo Clipboard (thng thng bng cch
nhn Ctrl-C), dn biu tng vo hnh nh ny bng cch nhp chut ln hnh
nh ri nhn Ctrl-V. Bn cng c th nhp chut phi ln hnh nh v chn menu
tng ng hin ra bn cnh con chut.
8.2)Cp nht bn quyn s dng phn mm:

(Khi chy, ca s c tn ting Anh l License Key)
Mc tiu ca ca s ny l gip khch hng thay i bn quyn mc nh sau khi

ci vi nh sn xut phn mm. Ngoi ra thng qua license file, nh sn xut c th
h tr khch hng cu hnh Pbx Billing System mt cch ti u nht.
B ci t mc nhin cha 14 licenses cho tnh nng tnh cc tng i (bn c th

to ti a 14 Extensions hoc 14 Access Codes) v 6 phng cho tnh nng qun l
khch sn. Nu s Extensions hoc Access Codes ang dng trong cng ty ca bn
khng vt qua 14, v s phng khch sn di 6, th bn c th dng Pbx Billing
System/Hotel Management System min ph vi y tnh nng, khng ht hn
s dng
License Mode: Thng tin ny cho bn bit trnh trng bn quyn hin ti
ca sn phm.
Maximum Number Of Extension/AccessCode: ny cha gi tr ti a s

Extension hoc AccessCode m bn c th to.
Max Number Of Hotel Room: Bn quyn cho chng trnh qun l khch
sn c tnh bng s phng c th to. Con s xut hin ny cho bit ti
a bn c th to c bao nhiu phng.
Export Current License: Nhp chut ln nt ny m hp hi thoi lu

tp tin. Bn cn ch ra ng dn v tn ca tp tin s cha cu hnh ca Pbx
Billing System .
Update New License: Nhp chut m hp hi thoi m tp tin, ch vo

tp tin license m chng ti gi cho bn. Sau khi nhp tp tin license ny, s
lng bn quyn ca chng trnh Pbx Billing System s l con s m bn
ng k mua.
Update Language Pack: Thng thng bn cp nht th vin ngn ng

bng ca s Language Phrase Dictionary. Tuy nhin i l ca chng ti
chu u mun c tnh cp nht ngn ng ti ca s ny. L do l h cung cp
cho khch hng cui bn ting Anh. Khi khch hng ng mua th s cung
cp c tp tin bn quyn v tp th vin ngn ng chuyn i giao din
ca chng trnh sang ngn ng a phng.
Tr gip t xa: tp tin License khng ch cha d liu v s bn quyn ca phn

mm m cn tt c cc tham s dng cu hnh li chng trnh. Thng qua tp tin
license, chng ti c th gip bn cu hnh chng trnh ca bn hot ng tt
nht vi tng i hin ang dng.
Biu tng ca License Key trn thanh toolbar nh sau:
8.3)t tham s cho cng giao tip ni tip:

(Khi chy, ca s c tn ting Anh l Communication Settings)
Chng trnh h tr giao tip vi tng i bng cng ni tip (cng COM) hoc
bng cc mng. Ty theo tng i ca bn h tr cch giao tip no m bn chn
cch giao tip tng ng trn chng trnh. Thc t chng trnh c th chy c 2
loi giao tip cng mt lc. Bn chn cch giao tip Select Pbx
Communication Interface.
8.3.1)Giao tip qua cng ni tip
Gm cc chc nng lin quan n cng giao tip ni tip. Cc tham s t y rt

ging vi cc tham s bn t cho cng ni tip ca Microsoft Windows, v thc
cht chng l mt.
Nu tham s ca cng giao tip ni tip t ti mc h iu hnh khc vi tham s

t trong chng trnh Pbx Billing System th chng trnh s s dng cc tham s
t trong chng trnh vi u tin cao hn.
Cn t tham s ca cng giao tip ni tip ca my tnh trng vi cc tham s

ca cng giao tip ni tip ca tng i. Nu khng qu trnh truyn nhn tin s
khng chnh xc v bn c th thy xut hin cc k t l trong log file
Thng thng my tnh c nhn s c 2 cng COM. Pbx Billing System c th TM
dng c hai cng COM ng thi vi cc mc ch khc nhau. Hnh minh ha nm

gia cho thy vai tr ca hai cng COM.
First Serial Port: L cng COM ch nhn. Mc nh, bn cn ni cng COM nhn
d liu vi tng i bng cp giao tip ni tip.
Second Serial Port: L cng COM a tc v. u tin l bn c th quyt nh c

dng cng COM th hai hay khng bng cch tch cc hay kha n thng qua vic
chn gi tr ca Second Port:
Second Port: Nu nhn gi tr

- Activate: Cng COM th 2 c tch cc.
- Deactivate: Cng COM th 2 khng dng, b m trn ca s.
Trong trng hp cng COM th 2 c dng, bn c th quyt nh mc ch s

dng cng COM th 2 thng qua gi tr kh chn trong Purpose:
Purpose: C cc gi tr sau:
- Relay Call Data: Nu cng ty bn c nhu cu in cc trc tip ra
my in ni tip th ni my in ny vo cng COM th 2. Pbx Billing
System nhn d liu cc th t tng i, x l tnh gi cc, sau
TM
ti xut d liu qua x l sang cng COM th 2, tc l in ra my in

ni tip. Mt s khch hng v ang dng m hnh ny v h mun
lun c mt bn in trn giy phng xa.
- Second PBX: Pbx Billing System c th nhn cc t hai tng i

TM
vt l cng mt lc v x l nh mt tng i duy nht. Khch hng
s dng m hnh ny khi cng ty mnh c 2 tng i do vn lch s

li.
- Control Connection: Pbx Billing System c kh nng iu khin

TM
ngc li tng i, c bit l trong ch lm vic Hotel Master v

Hotel Slave. V d: Khi khch tr Check-In, chng trnh s t ng
m in thoi trong phng khch s vo . Cn khi khch tr phng,
Check-Out, chng trnh s t ng kha in thoi trong phng
m bo khng c nhn vin phc v no c th s dng in thoi
khi vo lm dch v trong phng. Khi Pbx Billing System pht lnh TM
iu khin tng i, tng i thng tr ngc li kt qu dng vn

bn. Thng tin m tng i v Pbx Billing System trao i vi nhau TM
lc ny khng phi l d liu cc. Nu knh iu khin cng nm

trn kn nhn cc th trong d liu cc th nhn c, v lu trong
log file, c nhiu thng tin khng cn thit. Tt nht, nu c th c,
khch hng nn dng knh khc lm knh iu khin. chnh l
trng hp chn Control Connection cho cng COM th 2.
Serial Port: Tn ca cng giao tip ni tip m bn mun dng.
Baud Rate: Tc truyn nhn ca cng giao tip ni tip.
Byte Size: Mt nhm ca cc bit c xem l mt n v truyn nhn.
Stop Bits: S bit, m qua l quyt nh n thi gian, dng cho php bn
truyn v bn nhn ti bt tay sau mi n v truyn. V d nu Byte Size l 7 v
Stop Bits l 2 th c truyn c 7 bits hai bn s dng li mt khong thi gian
truyn c 2 bit, sau xem tin hiu k tip l bit u tin ca byte k t tip.
Parity Bit: Dng pht hin c li xy ra trn ng truyn hay khng.
Flow Control: Nghi thc bt tay- l nghi thc cho php hai bn truyn nhn bit
c trng thi ca nhau, m bo bn truyn pht d liu ch trong lc bn nhn c
kh nng nhn. Trnh trng hp bn pht thc hin vic truyn d liu trong khi
bn nhn ang b nghn.
Tng quan v nghi thc bt tay trong truyn nhn d liu (ting anh gi l Flow
Control hay Handshaking):
Trong mi trng hp, lun c mt nhu cu l thit b pht bit c ti thi im

m n mun pht th thit b nhn c sn sng nhn hay khng. V d nh trng
hp my tnh gi d liu ra my in, v tc truyn d liu ln hn kh nng in ca
my in vi gi s rng my tnh ang c rt nhiu d liu cn in. Mun khng b
mt d liu, my in cn phi bo c cho my tnh l n ang qu ti, hy tm
ngng gi d liu i. Khi my in in xong mt lng d liu no v sn sng
nhn d liu tip, n cng cn bo cho my tnh bit iu ny ko my tnh s ng
im mi. Trng hp tng t cho vic truyn d liu cc t tng i ra my tnh.

Nu my tnh x l khng kp th my tnh cng cn bo cho tng i m tm hon
truyn d liu v truyn li khi no my tnh sn sng.
Trong c hai trng hp, thng tin trng thi phi c truyn ngc t thit b thu
v thit b pht. Nghi thc ny gi l nghi thc bt tay.
Thng thng mt thit b c th va truyn va pht. N s ng vai tr thit b thu

khi ta ang xt n vic n nhn d liu v n ng vai tr thit b pht khi ta ang
xt n vic truyn d liu ca n. Cng mt thi im, mt thit b c th va thu
va pht, v ng thu v ng pht l hai ng ring bit.
C hai kiu bt tay: Bng phn cng (gi l hardware flow control) hoc bng phn
mm (gi l software flow control hay thng bng tn c th hn l Xon/Xoff). C
hai nghi thc bt tay u lin h n vic truyn ngc d liu t thit b thu v thit
b pht. Vi nghi thc bt tay bng phn cng, thit b nhn gi in p dng (mc
logic 0) dc theo mt ng dnh ring v cho thit b pht. Thit b nhn gi mc
in p dng trn ng ny trong sut khong thi gian m n sn sng. Khi n b
ngh, n s th in p trn ng dnh rin ny xung in p m (nhng s hiu
l mc logic 1). Khi nhn thy in p trn ng dnh rieng ny rt xung mc
m, thit b pht hiu rng mnh cn tm dng qu trnh pht d liu. Vi nghi thc
bt tay bng phn mm, mt s k t c bit c thit b nhn gi trn chnh
ng truyn d liu bo cho thit b pht v trng thi ca n.
Nghi thc bt tay Xon/Xoff :
Nu tu chn ny c chn, cng giao tip ni tip ca bn s gi i k t Xoff khi

b m nhn y n ngng trn. Cng giao tip ni tip s gi i k t Xon khi
b m vi n ngng di.
-Xon Limit, Xoff Limit: Ly gi tr mc nh ca Microsoft Windows.

-Thng thng Xon l k t c m ASCII l 17 (hay 11 trong h Hex) v 19 (hay
13 trong h Hex).
Nghi thc bt tay Hardware:
C hai cch thc hin bt tay kiu Hardware, hiu qu nh nhau, bn c th dng
mt trong hai hoc c hai cng lc cng c.
Lu l mun thc hin kiu no th phi hn dy cho ng vi kiu y.
Cch th nht: dng chn CTS (clear to send) ni vo RTS.
Cch th hai: dng chn DSR(data set ready) ni vo chn DTR (data terminal
ready)
Khi chn CTS xung mc thp, logic 0 nhng l mc in p cao t 5-15 v trn
ng tn hiu, th thit b u bn kia c quyn pht.
Khi chn DSR xung mc thp, logic 0 nhng l mc in p cao t 5-15 v trn
ng tn hiu, th thit b u bn kia c quyn pht.
Bn c th cm thy rng vai tr ca hai cp dy ny gn trng nhau. ng vy,
nguyn nhn c n hai cp dy dng cho nghi thc bt tay Hardware l v lch s
li, khi ngi ta thit chun RS232 cho vic truyn d liu gia my tnh cho
my in. Cn mt ng tnh hiu my in bo cho my tnh bit b m nhp ca
n y d liu, mt ng dng bo cho my tnh bit my in ht giy.
Do mt thit b c th va ng vai tr thit b thu va ng vai tr thit b pht. Do

vy i vi truyn hai chiu, bn phi hn dy cp sao cho tho mn c hai trng
hp l thit b thu v l thit b pht cho cng mt thit b.
Bn c th tham kho cc s u dy cp ni tip nm cui cng ca ti liu ny.
8.3.2)Giao tip qua IP
Chn IP Interface cho Select Pbx Communication Interface, bn s c ca s nh

di y:
IP Working Mode: Bn chn cch m chng trnh s lm vic. Nu tng i ang

chy ch Server, bn phi chn gi tr ny l Client. Khi chng trnh s
tm cch kt ni, ng nhp vo tng i nhn cc. Nu tng i ang hot ng

ch Client v t ng gi cc ra ngoi, bn phi t IP Working Mode l
Server n cc.
Bn di c phn Server Settings bn tay tri v Client Settings bn tay phi. Hai
phn ny s tch cc hoc khng tch cc ty thuc vo gi tr bn chn trong IP
Working Mode. C th c hai phn cng tch cc nu bn chn Both Client &
Server.
Local Port: Local Port thuc nhm Server Settings, ch tch cc khi no IP Working
Mode
Remote Host: a ch IP ca tng i.
Remote Port: Cng m tng i ang nghe cc yu cu ly cc t chng trnh

tnh cc ang chy ch Client
Log On Accounts Prompt: Tng i c th yu cu chng trnh tnh cc phi

xc thc trc khi cho php nhn cc. Thng th tng i s gi cu nhc nhp
vo ti khon v mt khu. Cc loi tng i khc nhau s gi ra cc cu nhc khc
nhau. V vy bn phi nhp cu nhc vo ny. Khi chng trnh tnh cc nhn
c chui k t trng vi cu nhc, chng trnh hiu l mnh phi gi i ti khon
v mt khu.
Logon Account: Tn ti khon ng nhp vo tng i.
Passwords Prompt: Du nhc ca tng i cho mt khu.
Password: Mt khu chng trnh cn cung cp cho tng i ng nhp.
Nu bn cu hnh tng i xut cc m khng cn xc thc, bn c th 4

trng l Log On Accounts Prompt, Logon Account, Passwords Prompt v
Password trng.
Biu tng ca Serial Port Setting trn thanh toolbar nh sau:
8.4)Cu hnh chng trnh:

(Khi chy, ca s c tn ting Anh l Application Settings)
Application Settings l ni bn cu hnh Pbx Billing System cho ph hp vi

tng i ca bn. C 4 trang con tt c.
phn di ca ca s, bn c th nhn thy nt c tn gi Connect To

Datastore. Nhp chut ln nt gi ca s Open File Dialog m cho php
bn chuyn Pbx Billing System t Datastore ny sang Datastore khc. Tp tin

Datastore c phn m rng l .Vit.
Ch : Bn c th c theo th t ca ti liu t trn xung di. Tuy nhin, c

mt s v d c th ti phn cui ca mc 8.4 ny, m nhiu c gi cho rng c
trc v d s gip nhanh chng v d hiu hn cch cu hnh chng trnh, sau
mi c theo th t t trn xung.
8.4.1)Trang th nht CDR Settings:
Unused columns: Cc ct c th c trong mt CDR format, nhng hin ti bn

cha a vo dng. C ct c tn c nh trong khi c ct c th nh ngha
li tn (b danh, cc ct nh DefineableColumn) v c ct s lm ct gi
(IgnoredColumn)
Used column: Cc ct quyt nh l c dng trong CDR format.
Column Separator: Tiu chun dng phn tch gia cc cc ct trong mt bn

ghi cc CDR ca tng i.
Fixed Width: ny ch tch cc khi gi tr chn trong Column Separator l Fixed

Width. ny cho php bn quyt nh chiu di mt ct trong CDR l bao nhiu.
Space(s): ny ch tch cc khi gi tr chn trong Column Separator l Space(s).

Hai gi tr c th chn la l One v Two. ngha l s dng 1 hay 2 khong trng
lm tiu chun phn tch hai ct lin nhau.
Alias Of Definable Column: Pbx Billing System cho php bn nh ngha ti a 5

ct. Ty theo ngha c bit ca n trong mt bn ghi CDR. Trong bo biu bn s
khng cn nhn thy tn DefinableColumn1 hay DefinableColumn2 na m s thy
tn b danh ca cc ct ny.
Dial Number Formatted: S ch c khi c vit di dng c nh dng ch

khng cn thun nht. V d nh thay v vit l 056825327 th tng i t tch thnh
(056)(825-327). Cn lc cc k t nh dng trc khi phn tch.
Ngoi ra, ngi gi c th quay s phc hp, bao gm m chn nh cung cp dch
v, m th tr trc, mt khu... ri mi n s cn gi. Trong trng hp ny, cn
chn Service Selection cho ny. Khi s c mt nt nh xut hin bn tay
phi. Nhp chut ln nt nh y bn s m ca s cho php bn lp trnh phn tch
s b gi phc hp. Bn s tm hiu chi tit hn phn on nh tn l Dial
Number Settings m s c trnh by di y.
DialTime Is StartTime/EndTime: Phn ln cc tng i ghi nhn DialTime l thi

im bt u cuc gi. Cch ny to s d dng cho cc chng trnh tnh cc khi
cn xc nh cuc gi c c hng chit khu ngoi gi cao im hay khng. Tuy
nhin, c nhng tng i li ghi thi gian kt thc cuc gi l DialTime. Trong
trng hp ny, cn tr di cuc gi bit thi im bt u cuc gi, t xc
nh chit khu ngoi gi cao im nu c. Nu nt ny c chn, DialTime l thi
im bt u cuc gi. Nu nt ny khng c chn, DialTime l thi im kt
thc cuc gi. Bn c th kim chng tnh nng ny bng cch m Call Charge
Tester, sau nhp d liu ca cuc gi gi, nm ngay sau thi im c gim gi
ngoi gi cao im. Tip theo khng chn nt ny DialTime c hiu l thi
im kt thc cuc gi. Bn cn ko di thi lng cuc gi m bo thi im
bt u gi rt vo thi on c gim gi. Bn s thy kt qu l cuc gi ny
c hng chit khu ngoi gi cao im.
Pbx Date Format: Bn nhp vo nh dng kiu ngy m tng i ang dng. Pbx
Billing System s phn tch ct ngy ca cc th theo nh dng ny, ri t ng
chuyn i t kiu ngy ca tng i sang kiu ngy ca my tnh, sau mi hin
th ln ha n hay cc ca s. Ti mun nhn mnh l nh dng ngy ca tng i
v nh dng ngy ca my tnh l hon ton c lp nhau nu nh bn mun th.
V y l cch thng dng m mi ngi hay dng.
Ngoi ra bn vn c th cu hnh nh dng ngy ca tng i cng vi nh dng

ngy ca Windows. Tuy nhin cch cu hnh ny rt t khi c s dng. Bn c th
hi ti sao ti li pht trin tnh nng m rt him khi dng. Cu tr li l v mt
khch hng quan trng ca ti yu cu phi c tnh nng y. nh dng ngy ca
tng i v ca my tnh ging nhau, bn cn nhp chut ln nt Advance..., ri vo
trang Others, nh du vo Change System Date, tip theo bn g vo nh dng

ngy ca tng i. Chng trnh tnh cc s c gng ti a t ng i nh
dng ngy ca Windows theo nh dng ngy ca tng i m bn va nhp. Ti sao
li gi l c gng ti a? V ti khon bn dng chy chng trnh tnh cc c
th khng quyn i nh dng ngy ca Windows. Nu bn kim tra sau
v thy rng nh dng ngy ca Windows cha ng nh dng ngy ca tng i,
bn cn vo Control Panel i nh dng ngy ca Windows bng tay.
Pbx Time Format: Nu tng i ca bn s dng nh dng thng dng cho trng
thi gian gi, bn c th gi tr System Time Format cho ny. Nh th no l
nh dng thng dng ca trng thi gian gi ? l nh dng c h tr bi h
iu hnh, c ngha l Windows t hiu gi tr ny l gi tr thi gian. V d cc nh
dng 14:20 hay 2:20 PM u l nh dng c h tr bi Windows, nu tng i
ca bn dng mt trong hai nh dng trn, bn c th System Time Formatcho
Pbx Time Format. Nhng nu tng i ca bn xut cc vi trng thi gian
gi l 1420, bn cn g vo hhmm cho Pbx Time Format (ch l khng g
hai du nhy kp trong nh dng)., v chui 4 ch s ny mc nh s khng c
Windows hiu l gi tr ca thi gian.
Duration Format: Bn c th gi tr mc nh l Auto Detect nu tng i s

dng nh dng thng dng m c Windows hiu l trng thi lng. V d nh
cc nh dng sau
00:12:20
00:1220
740
Hai gi tr u s c phn tch theo nh dng l hh:mm:ss. Gi tr th ba l 740 s

c hiu l s giy.
Nhng nu tng i s dng nh dng m mc nh Windows khng hiu l thi

lng th bn cn phi nhp vo nh dng thi lng mt cch tng minh. V d
nu tng i xut ra chui 4 ch s 1220, nu bn Auto Detect th chui ny b
hiu l mt ngn hai trm hai mi giy. Nu bn nhp nh dng l hhmm th thi
lng ny s c din dch thnh 740 giy (12*60 + 20).
Ngoi ra, c tng i khng t m thi lng gi m li i m s xung tnh cc

do tng i cp cao gi v. Khi n v ca trng thi lng l s xung tnh
cc, khng phi l s giy. Bn cn mt gi tr chuyn i t s xung tnh cc ra
thi lung. V d tng i xut ra 15, nhng khng th hiu l 15 giy, m phi hiu
l 15 xung tnh cc. Mi xung tnh cc di 6 giy, thi lng thc l 15x6 = 90
giy = 1 pht ri. Lm th no nh ngha tham s chuyn i t xung tnh cc
sang thi lng? Bn cn nhp chut p ln chnh Duration Format m ca s
sau:
Gi tr mc nh ca Conversion Factor l 1, c ngha l thi lng nhn c t

cc th c o bng giy.
View Additional Columns: C mt s thng tin s tnh ton c t d liu ban

u ca cuc gi. Bn c th cho chng hin th ra hoc khng trn cc ca s
Online Call Detail Record Capturer, Importer, Exporter.
Price: Gi tin ca cuc gi.
Destination: Tn ca ch gi n.
Currency: n v tin t ca cuc gi.
Has Discount Of: Chit khu m cuc gi c th c hng.
C 3 nt nh trn trang ny dng cu hnh mt s tnh nng c bit, t dng,

l cc nt:
Incoming CDR...
Smart Checker...
Advanced...
8.4.1.1)Incoming CDR...
Thng thng nh dng cc th ca cuc gi n khc vi cuc gi i. V d: hu

ht cc th ca cuc gi n thiu tham s s gi i (CallerID nh tn gi ca mt
s ngi. Trong chng trnh ny, bn c th dng trng CallerID hay DialNumber
cng cho s gi i u c). Nu bn khng thy c CDR ca cuc gi n, bn
cn phi lp trnh li tng i ghi cc khng ch cuc gi ra m l c cuc gi
vo.
Ty khch hng thy c cn tnh tin cuc gi n hay khng. Mt s quc gia, v
d nh Vit Nam, bn khng phi tr tin cho cuc gi n, trong khi quc gia
khc, bn phi tr mt ph nh khi nhn cuc gi n. V mt cch tng qut, bn
khng bit cuc gi l t u gi n, gi bng dch v g...cho nn cc cng ty in
thoi nu c tnh ph cuc gi n th cng s tnh bng gi c nh (fixed rate),
khng nh cuc gi i.
Cc nh ngha cho cuc gi n cng theo cng nguyn l nh cch nh ngha

cuc gi i. Tc l theo nguyn tc tm tiu chun thch hp tch ct, v t cc
ct c ngha vo ng v tr ca n.
Mt s lu trn ca s nh ngha nh dng cuc gi n:

Tiu chun tch ct (column separator) c dng chung vi cuc gi i. V
mt tng i thng ch dng mt cch ghi cc cho c hai loi cuc gi n
v i. Do vy hai Fixed Width v Space(s) s c mt tch cc v mt
khng tch cc. Bn khng th thay i no l tch cc trn ca s ny.
Khi nh ngha thm nh dng cho cuc gi, chng trnh s c hai chn la
v nh dng phn tch cuc gi. Th t phn tch l xem xt nh dng
cuc gi n trc, nu khng ng nh dng ca cuc gi n th mi xem
xt n nh dng ca cuc gi ra.
Cuc gi n s c tnh tin theo t gi c nh (fixed rate) nh sau:

Nu khng c trng Duration trong nh ngha nh dng cuc gi n,
chng trnh s p gi chnh bng con s trong Fixed Rate, bt chp thi
lng ca cuc gi l di hay ngn.
Nu c trng Duration hin din trong nh ngha nh dng cuc gi n,
con s trong Fixed Rate l gi cho 1 pht ca cuc gi n. V d nu bn
nhn mt cuc gi n v cuc gi ch ko di 10 giy, bn khng phi tr c

con s trong Fixed Rate m ch phi tra (10/60)* Fixed Rate
8.4.1.2)Smart Checker...
Mt s khch hng s dng Coreless nh my ni b v tng i li khng c tn

hiu o cc. iu ny dn n mt trng hp rt t l khch hng dng Coreless
thc hin mt cuc gi, bn B khng nhc my, khch hng sau mt hi nghe
Ringing Tone th s nghe bo bn. Khch hng vt my Coreless xung bn m
qun n nt tt my. V khng c tn hiu o cc nn tng i vn tip tc m cho
n khi khch hng nhc my Coreless gi cuc tip theo.
Trng hp va nu cng c th xy ra vi in thoi bn bnh thng, nhng xc

xut him gp hn. V vi in thoi bn bnh thng, ngi dng thng gc my,
xc xut gc knh my him gp hn l qun tt nt gi ca my Coreless.
Kt qu l nu trong thng bn ch cn b vi cuc gi knh my m qua m th

cc in thoi trong thng ca bn s tng vt.
Bn c th dng tnh nng CDR Smart Checker lc cc cuc gi di bt bnh

thng v c th khng tnh hoc tnh vi gi c nh no .
Enable CDR Smart Checker: Thc hin hay khng thc hin kim tra di cuc
gi.
Min. Duration, Max. Duration: Cho php bn t mt gii thi gian cuc gi hp
l. Nu cuc gi c thi gian nm ngoi khong ny, cc hnh ng bn di s p
dng.
Action If Duration Is Out Of Above Range: Chn hnh ng s thc hin nu

cuc gi c thi gian gi bt thng, nm ngoi phm vi ch ra trn.
Default Price: t gi c nh cho cc cuc gi .
Currency: n v tin t ca gi.
8.4.1.3)Advanced...
Ca s ny cho php bn cu hnh mt s tnh nng c bit, tuy t dng nhng li l

cc tnh nng rt cao cp.
8.4.1.3.1)2 nd CDR Definition
Trc ht hy bn v trng hp m khch hng cn dng n tnh nng ny. T v

d trng hp c th, bn s rt d hiu tnh nng ny.
C th bn bit hoc c th bn cha bit, mt s tng i khng ghi cc theo

mt dng c nh cho mi kiu cuc gi. Ty theo CallType hoc cch gi khc
nhau m nh dng bn ghi cc hon ton khc nhau. Ghi cc kiu ny gy nhiu
kh khn cho chng trnh tnh cc.
V d:
N 100 01 12/01/05 ....................................................
A 3456 100 01 12/01/05............................................
Trong v d ny, ct u tin l k t i din cho kiu cuc gi. N i din cho
cuc gi thng, bnh thng. A i din cho cuc gi t tin, cn nhp mt khu
trc khi c th thc hin cuc gi.
Chng trnh tnh cc phi c tnh nng h tr nhiu nh dng cuc gi cng lc.
iu kin tin quyt khc l mi nh dng bn ghi cc phi c cha t kha
(Keyword) duy nht c th nhn bit v np nh ngha tng ng cho chng
trnh tnh cc.
Bn hy nh ngha nh dng bn ghi cc trn ca s Application Settings cho

mi kiu cc mt cch bnh thng. Sau nhp chut ln nt Advance... m
ca s trn. Nhp chut tip ln nt Current CDR Setting Save As lu nh
ngha ny. Tip theo bn phi nhp t kha nhn dng cho nh ngha ny. Khi nhn
c cc th t tng i, chng trnh tnh cc s tm trc t kha, nu tm thy
th chng trnh s np nh ngha tng ng. Cn cc bn ghi khng tm c t
kha, chng trnh s p dng nh ngha bn ghi cc hin ang c Application
Settings.
8.4.1.3.2)Character Filter
Character Filter is duplicated feature that you can set on page named Option 1 of
Application Settings.
B lc dng lc cc k t khng nhn thy c hoc cc k t nh dng trc khi

em i phn tch. V d bn c 2 cuc gi nh sau:
1/31/01 2:07PM 107 01 8291354 00:02'00"

1/31/01 2:09PM 101 02 8244666* 00:00'07"
Ti cuc gi th 2, ngi gi sau khi quay s v tnh hay c nhn thm

phm *. Nu bn khng lc k t * bng cng c Character Filter ny th cuc gi
th 2 s c s b gi khng hp l, v s khng b tnh tin.
Character To Be Cut Off: Nhp vo chui bn cn ct b. Nu bn nhp nhiu

dng, ngha l bn c nhiu chui cn ct, th chng trnh s tm kim chui di
ct trc, chui ngn s tm v ct sau. Cch lm ny trnh chui di c th cha
chui con v nu chui con b ct trc s lm cho chui di nu c trong cc th
s b bin i v khng cn tm thy na.
Replace With: Nu bn trng ct ny, chui cn ct s b ct v dch tri cc k

t bn tay phi ca chui va ct ca cc th. Nu bn mun thay chui ny bng
k t khc, bn cn nhp k t vo ct Replace Width. Nu bn mun thay
bng khong trng, bn cn nhp vo ct Replace Width (c 1 khong trng
gia hai du nhy kp).
8.4.1.3.3)Pop-Up
Tng i khng ch xut cc m cn c th xut ra nhiu thng tin trng thi quan
trng khc, ty theo bn cu hnh cho tng i.
Khch hng c th mun nhn c ca s thng bo tc th khi nhn c mt

chui k t quan trng no do tng i gi ra. S dng tnh nng Pop-Up trang
ny, bn c th cu hnh cnh bo .
Activate Incoming-Data-Based Pop-Up Trigger: nh du ny kch hot

tnh nng cnh bo da trn d liu nhn c t tng i.
Incoming Data: Chui k t cnh bo. Nu nhn c chui k t ny gi t tng

i, mt ca s cnh bo s xut hin trn mn hnh my tnh cc.
Description: Bt c ch thch g.
8.4.1.3.4)CDR Column Copier
Sau khi phn tch/x l cc th thnh cc ct c ngha, i khi bn cn chp gi

tr t ct ny sang ct khc. Ti sao phi chp gi tr ct nh th. Nh bn bit,
khi nh ngha nh dng cc th, bn khng th t hai ct khc nhau vo cng
mt v tr. V d bn t DialNumber ti v tr no ri, th bn khng th t
tip ProjectCode vo cng v tr y nhn cng gi tr. S dng tnh nng chp ct
(CDR Column Copier) bn c th t mt gi tr no c ly ra t cc th vo
nhiu ct trc khi em i tnh gi cc.
Hnh trn l v d chp gi tr ca ct DialNumber vo ct ProjectCode.
Destination Column: Nhp chut s xung danh sch cho php bn chn ct s
c chp gi tr vo
Source Column: Nhp chut s xung danh sch cho php bn chn ct m gi
tr ca n s c chp vo ct bn tri.
Comment: Bt c ch thch g ca bn v cu hnh bn t.
8.4.1.3.5)Conditional Set CDR
Sau khi phn tch cc th, cc ct c trong nh dng bn ghi cc s c gi tr, sn

sng cho vic tnh ton gi cc. Nhng thc t, ngi s dng c nhu cu duyt
qua cc gi tr v c th thay i gi tr ca ct bt k trong mt s iu kin.
V d khch hng c th c bng gi cc ban m v ban ngy. Khi nhn cuc gi,
nu thy thi gian gi t khong 19PM n 7AM ngy hm sau th p bng gi cc
ban m. Tt nhin thc hin yu cu ny, mt s cng vic chun b khc cng
cn phi lm. V nh bn phi to bng gi cc ngy v gi cc m. Tip theo l
gn Trung K Gi cho bng cc m. Trn ca s Advanced CDR Settings, ti
trang Condition Set CDR, bn t iu kin kim tra DialTime, nu nng trong
khong 19PM n 7AM th t ng t gi tr ca TelTariffSelector bng gi tr
Trung K Gi m bn va to v gn cho bng gi cc m.
Conditional CDR Column: Chn ct m s xt iu kin trn gi tr ca ct y.
Condition: Chn ton t iu kin.
Value 1, Value 2: Gi tr iu kin. Ty theo ton t iu kin m bn c th ch

nhp Value 1 hoc c Value 1 v Value 2.
Set CDR Column: Chn ct m bn s gn gi tr trong To Value nu iu kin

t trong 3 ct u tha.
To Value: Gi tr s dng gn cho ct chn trong Set CDR Column nu iu kin

c tha.
8.4.1.3.6)Other
Trong trang ny, bn s cu hnh mt s tnh nng chng trnh tnh cc c th

x l cc bn ghi cc c bit. c bit ng l i khi cc th kiu ny c
xut ra, cn bnh thng th khng. Hoc mt s kiu ghi cc hi l ca mt vi
loi tng i.
Vn nh nhn bn ghi cc cuc gi chuyn my:

Mt s tng i nh nhn bn ghi cc cuc gi c chuyn my bng k t
c bit cui dng. nh dng ny d cho chng trnh tnh cc phn tch.
Trong khi mt s tng i khc li ty chn k t c bit vo chnh gia bn ghi
cc mt cch ty .
nh dng 1 chn thm k t bo hiu chuyn cut cui dng:

01/06/04 10:53 1 E104 T20402 8987148 00:00'00 TR
nh dng 2 chn thm k t bo hiu chuyn cuc gi gia bn ghi cc:

1/31/01 * 2:09PM 101 02 8244666 00:00'07"
i vi nh dng 1, bn c th thm ct Transfer vo cui danh sch cc ct ca

Used List trn ca s Application Settings. Ct Transfer l ct ty chn. Nu cuc
gi khng b chuyn, ct Transfer s trng. Nu cuc gi b chuyn, ct Transfer s
khc trng => khi y s kch hot phn x l cuc gi chuyn.
i vi nh dng 2, bn khng th chn ct Transfer c. V nu chn, bn ch c

th phn tch ng cho cuc gi chuyn, cn cuc gi khng chuyn s b hin
tng s trng phn tch c t hn s trng trong Used List. Vi trng hp
nh dng 2, bn cn mt cch phn tch ngang (so vi vic tch ct l phn tch
dc). Khi gp trng hp nh dng 2, bn cn dng tnh nng trong trang Other ny
khai k t nh du cuc gi chuyn.
Transferred Call Marked By: Nu gi tr None c chn, chng trnh s

khng tin hnh kim tra cuc gi chuyn. Nu tng i ca bn c nh du cuc
gi chuyn bng chui k t no , bn cn nhp chui k t ny vo
Transferred Call Marked By. Khi chng trnh tnh cc s kim tra tt c cc
cuc gi tm kim chui nhn dng ny. Nu tm thy, chng trnh s x l tip
theo yu cu m khch hng cu hnh.
Bill The First Part Of Transferred Call To Second Caller: nh du ny nu

bn mun tnh tin phn u ca cuc gi vo ngi gi th 2. Trng hp thc t
bn cn dng tnh nng ny l cng ty ca bn c th ch cho php gi ng di
thng qua in thoi vin. in thoi vin sau khi quay s gim bn, s chuyn cuc
gi cho bn. V hp l nu phn u ca cuc gi do in thoi vin thc hin phi
tnh vo ha n ca ngi nh gi gim.
Khi nh du nu trn, chng trnh s c gng i tm phn u ca cuc gi theo

cch TT NHT C TH, ri i gi phn cuc gi ny v 0, cng thm thi
lng ca phn u cuc gi ny vo cuc gi th 2.
Ti sao li gi l TT NHT C TH? V vic tm kim ny khng m bo lc

no cng thnh cng, cn ph thuc vo nhiu yu t khc. Yu t quan trng nht
nh hng n vic tm kim phn u ca cuc gi l DialTime c tng i ghi
nhn l thi im bt u ca cuc gi hay l thi im kt thc ca cuc gi. Bn
phi t tm hiu tng i ca bn ang dng cch ghi no. Sau t tham s tng
ng trong Dial Time Is trn ca s Application Settigs.
Nu Dial Time l thi im kt thc cuc gi, vic tm kim phn u ca cuc gi
s d dng hn nhiu, bn xem s di y:
Finished call 1. Finished call 2.

Start call 1
Transfer to person 2.
Start call 2
Dial Time 1 Dial Time 2

Duration 2
Khi phn mm tnh cc nhn c d liu th ca phn th 2 ca cuc gi, chng

trnh s tnh ngc c thi Dial Time ca phn u ca cuc gi theo cng thc
Dial Time 1 = Dial Time 2 Duration 2. Tip theo chng trnh tnh cc s tm
kim phn u ca cuc gi quanh thi im Dial Time 1 bit.
Nu Dial Time l thi im bt u ca cuc gi, s khng thng tin tm phn

th nht ca cuc gi chuy. Bn xem s di y:
Start call 1 Finished call 1. Finished call 2.

Transfer to person 2.
Start call 2
Dial Time 1 Dial Time 2

Duration 2
Khi nhn cc th ca cuc gi th 2, chng ta khng c cch no tm ra Dial

Time ca phn u ca cuc gi. Ngha l chng ta chng bit phm vi thi gian no
tm phn u cuc gi. Cch lm gn ng ca chng trnh l tm phn u ca
cuc gi trong phm vi 24 ting trc .
Vn nh du cuc gi thnh cng hay tht bi:
Mt s tng i ghi cc c cuc gi thnh cng ln tht bi, sau nh du bng

cc k hiu khc nhau. V du hiu (marker) khng phi l ct lc no cng c, nn
chng ta khng th gii quyt vn bng cch chn ct c ngha no vo v tr
ca du hiu.
Chng ta ch c th gii quyt vn bng cch tm ngang, ton b d liu ca cuc

gi, xem c nh du thnh cng hay tht bi no hay khng.
Success Call Marked By: G vo du hiu m tng i ca bn s dng nh

du cuc gi thnh cng. Nu bn gi tr None th mi cuc gi u xem l
thnh cng.
Unsuccessful Call Marked By: G vo du hiu m tng i ca bn s dng

nh du cuc gi khng thnh cng. Nu bn gi tr None th mi cuc gi
u xem l thnh cng.
Change System Date Format:
Tnh nng ny rt t s dng, ti vn y do pht trin n trong qu kh v

ti mun gi tng thch vi khch hng dng tnh nng ny.
Mt s khch hng mun nh dng ca my tnh cc v nh dng ca tng i

ging nhau. Khch hng ch cn nhp nh dng ca tng i vo chng trnh tnh
cc v chng trnh tnh cc s i nh dng ngy gi ca Windows mt cch t
ng.
8.4.1.3.7) Ch quan trng v tnh nng t trong ca s Advance...
C hai tnh nng CDR Column Copier v Conditional Set CDR u dn n kt

qu l thay i gi tr ca cc ct. Do vy th t thc hin tnh nng no trc, tnh
nng no sau l rt quan trng v gia chng c nh hng ln nhau.
Th t thc hin l t CDR Column Copier ri mi n Conditional Set CDR
8.4.1.4)Dial Number Settings

( tnh cc tnh nng ny, bn cn vo ca s Application Settings, trn trang
CDR Settings bn t Dial Number Formatted gi tr Service Selection. S c
nt nh xut hin bn phi, nhp chut ln nt ny m ca s Dial Number
Settings)
Trong mt s trng hp, khng n gin l bn c tnh cc da trn ton b s b

gi nh n c nhn t tng i, m c khi bn cn x l, phn tch s b gi. Xin
xem hai trng hp sau:
Trng hp 1: Mt cng ty mun tit kim chi ph in thoi bng cch lp trnh
tng i cm mi cuc gi ng di v yu cu nhn vin phi thc hin mi cuc
gi ng di bng cch dng th tr trc (prepaid card) do cng ty mua. C th
bn bit hoc cha bit, khi gi bng dch v tr trc, bn s gi vo s dch v
trc, nghe cu cho, chn ngn ng, nhp s th, nhp mt khu v ch khi cc yu
cu ny lm ng th bn mi c th quay s b gi (trng s b gi s l mt con
s phc hp, di, c cu trc nhu sau [Prepaid Service Number][Language Selection
Number][Prepaid Card ID][Password][Real Dial Number]). Bi v y l dch v tr
trc, tin bc c cng ty bn tr khi mua th, cng ty bn ch phi tr tin
in thoi cho mt cuc ni ht gi n nh cung cp dch v tr trc m thi.
Nhng mt s cng ty vn mun c ha n chi tit ca cc cuc gi thc s
dng qua dch v tr trc chc chn rng nhn vin khng dng s tr trc
ny gi cc cuc gi t ngoi cng ty, nh chng hn. Ci kh y l cc ch
s u tin khng phi l M Vng, m l s ca nh cung cp dch v. Bn cn mt
c ch phn tch, x l s b gi phc hp thnh nhiu thnh phn v mt trong
cc thnh phn y l s b gi thc s.
Trng hp 2: Bn c th mun phn phi chi ph in thoi vo cc ti khon hay

d n khc nhau mt cch t ng. V d bn s gi mt cuc gi vo s 606321,
cuc gi ny cho d n (Project) c m d n (ProjectCode) l 100. Lm th no
phn chi ph ny t ng vo ha n chi ph ca d n m 100? Bn c th thc
hin cuc gi bng cch quay s c bit nh sau: 606321*100#. Sau lp trnh
giao din ny tch 606321 vo s b gi, v tch 100 vo M D n v xp cuc
gi ny vo chi ph ca d n.
Trng hp 3: Hin gi c rt nhiu dch v thoi khc nhau c gi cc khc

nhau. Khch sn c th lp trnh tng i t ng dn cuc gi qua nh cung cp
dch v r nht bng cch chn t ng s chn dch v vo trc s quay ca
khch. Khch khng bit vn ny v vn ng tr gi cao, khch sn s c

hng thm phn chnh lch gi gia hai dch v. Nu bn dn hng cc cuc gi
quc t t IDD sang VOIP th phn chnh lch gi s rt ln. Vn kh ch sau
khi chn s chn dch v vo trc s quay ca khch, nu c nguyn c s quay
mi bn khng th yu cu khch thanh ton c. V d: khch quay s 04334400,
tng i t chn thm 17104334400 cuc gi dn qua mng VOIP 171. Nu c
nguyn s 17104334400 trn ha n, bn c th b khch tr t chi tr tin
hoc yu cu c tr bng gi ca mng VOIP 171. Bn c th lp trnh chng
trnh tnh cc t ng ct i s 171 trong trng hp ny. trnh ct c s 171
ca cuc gi do khch ch ng quay 171, khi ti dn ng cuc gi, tng i cn
phi nh du c l cuc gi b ti dn ng.
8.4.1.4.1)Page Trigger Condition & DialNumber Wizard
C hai cch kch hot phn tch s b gi:

1. If Dial Number Has Prefix Of: Cho php bn nh ngha mu (pattern) ca
s b gi m nu s b gi ny tha mu, qu trnh phn tch s b bi s c
kch hot.
2. If Column/Equal: Bn chn mt ct v gi tr ca ct y. Nu iu kin ny
tha, qu trnh phn tch s b bi s c kch hot.
Mu (parttern) s b gi c cc dng sau:

Mu 1: xxxx
Mu 2: [0,1,2...9]xxxx
Mu 3: [0,1,2...9][0,1,2...9]xxxx
Mu 1: ng mi ch s u c.
Mu 2: ng con s u tin trong s b gi phi thuc vo mt trong cc con s
trong du ngoc vung. S th 2 l s bt k u c. C php t cc con s
trong ngoc vung l mi ch s cch nhau bi mt du phy.
Mu 3: ng con s u tin trong s b gi phi thuc vo mt trong cc con s
trong du ngoc vung th nht. S th 2 ca s b gi phi thuc vo tp s ca
ngoc vung th 2. S th 3 c th l s bt k.
V d Vit Nam, nu bn mun kch hot phn tch s b gi cho cc cuc gi lin
tnh v quc t thi, khng phn tch cho s gi di ng, ngha l cc s c u code
= 00, 02, 03, 04, 05, 06, 07, 08. Bn cn nhp mu nh sau: [0][0,2,3,4,5,6,7,8]
ChunkOf Digit: Bn ch ra chiu di chiu di cc ch s tnh t tri sang ca s b

gi s c ct v gn cho ct chn ct bn phi.
C hai gi tr c bit c th chn cho ct ny l:

Until *: S ly cc ch s t bn tri cho n khi gp k t *. Bn thn k t * s
khng nm trong chui s s ly. Nu khng tm c k t * th s ly n ht
chui s hin c ca s b gi.
Until #: S ly cc ch s t bn tri cho n khi gp k t #. Bn thn k t # s
khng nm trong chui s s ly. Nu khng tm c k t # th s ly n ht
chui s hin c ca s b gi.
Assign To CDR Column: Bn chn ct m gi tr ct c t s b gi theo iu

kin t bn ct Chunk Of Digit s c gn vo.
8.4.1.4.2)Page Member Call Wizard
Bn c th chia mt cuc gi ban u thnh hai cuc gi thnh vin . Tip theo, bn
li c th thao tc trn trng s b gi v trng s ni b ca hai cuc gi thnh
vin y, trc khi tnh cc.
For DialNumber/For Extension : Bn di l cc hnh vi s thc hin trn trng

s b gi v s gi i ca cuc gi thnh vin.
If Column/Equal: Bn chn ct v gi tr mong i ca ct ny => to thnh mt

iu kin nu tha s thc hin hnh vi trong Action.
Action: Chn hnh vi s thc hin khi iu kin t trong 2 bn tri xy ra.
Nu Action = Append: Gi tr do bn g vo hay gi tr ca ct bn chn
trong Value or Column s c gn vo cui s b gi ca cuc gi thnh
vin.
Nu Action = Insert: Gi tr do bn g vo hay gi tr ca ct bn chn trong
Value or Column s c chn vo s b gi ca cuc gi thnh vin, ti
v tr ch ra trong At Position.
i vi phn Extension: cho php bn gn thm s u cho s ni b ca cuc gi

thnh vin. C th bn bit, chng trnh c tnh nng t ng kim tra v loi
cuc gi trng nhau nu bn c nhp li cc cuc gi y mt ln na. Khi tch mt
cuc gi phc hp thnh hai cuc gi thnh vin, chng ta gp vn l hai cuc
gi thnh vin ny u xut pht t cng mt s ni b, gi cng ngy cng gi =>
hai cuc gi c xem l trng nhau v s b loi cuc th 2. trnh hin tng
ny, bn phi bin i mt trong hai s ni b hoc c hai, bng cch chn thm tin
t.
Insert This Prefix: Nhp s m s c t ng chn vo u s ni b ca cuc

gi thnh vin trnh hin tng loi cuc gi th 2 v trng nhau.
8.4.2)Trang th 2 Option 1:
Open At Startup: Bn chn ca s s t ng c m khi chy chng trnh.
Working Mode: C th nhn cc gi tr sau:

Master: Pbx Billing System s c d liu trc tuyn t cng giao tip ni
tip, x l d liu y , bao gm c cc chc nng nh th gi bo biu,
cnh bo, xut v gi cc n mail box hay my ch FTP.
Slave: Pbx Billing System khng nhn cc t cng giao tip ni tip, ch
ni vo c s d liu nhm mc ch ch yu l in ho n t my tnh khc
trn mng. Cc thay i cu hnh chng trnh m thc hin trn bn Slave s
c vo hng i lnh i bn Master thc hin. Thi gian tr ti a
bn Master bit v thc hin mt lnh yu cu t bn Slave l 1 pht.
Distributor: Nhn cc trc tip t cng COM ri xut cc qua c s d
liu ca bn Semi-Master cn c theo tham s Extension hoc Trunk. Ch
Distributor cho php bn tch cc t mt tng i vt l duy nht thnh hai
hay nhiu nhm khc nhau, m bo tnh bo mt d liu cc.
Distributor Extension: Chc nng ging Distributor, nhng tnh cc cho
tt c cc cuc gi nhn c v lu mt bn ti chnh c s d liu ca mnh
trc khi xut sang c s d liu ca Semi-Master.
Semi-Master: Pbx Billing System trong ch ny s khng nhn cc
trc itp t tng i m i d liu cc th t Distributor hoc Distributor
Extension chuyn n. Semi-Master khc Slave ch Slave khng tnh li
gi cc cc cuc gi m cng vic ny cho Master, trong khi Semi-

Master tnh li gi cc cho mi cuc gi n nhn c t Distributor hoc
Distributor Extension
Hotel Master: V nguyn tc lm vic th hon ton ging vi ch lm
vic Master, nhng h thng giao din s khc. Cc chc nng c th ca
Khch Sn s xut hin, cc tnh nng tnh cc c th cho m hnh doanh
nghip, khng thch hp cho khch sn s b du i.
Hotel Slave: Ging ch lm vic Slave, ch khc giao din. Giao din
trong ch lm vic ny s ging vi ch lm vic Hotel Master.
Nu chn Distributor hoc Distributor Extension s c mt nt nhn nh xut

hin ngay bn phi. Nhp chut ln nt ny gi ca s t cac tham s cn bn
cho ch lm vic Distributor hay Distributor Extension. Xem Chng 11
bit thm chi tit.
Cc ch hot ng v phm vi ng dng rt phc tp. Bn phi xem chng 11

hiu thm chi tit.
Auto Lock Timer: t khong thi gian m sau khong thi gian , chng trnh
t ng ng mi ca s ang m d dang v t kha bn thn li. Ngi dng ch
s dng c chng trnh mt khi tr li ng mt khu ca service user ang
ng nhp.
Systray Icon: Cho php bn t tnh nng Systray ca Pbx Billing System theo
mun. V d nu gi tr trong ny l Manual, bn s thy c biu tng nh,
hnh ngi nh trn ca s Online Call Detail Record Capturer. Nhp chut ln biu
tng ny xo Pbx Billing System khi Desktop v chuyn sang chy Systray
ca h thng. Cn c hai gi tr c th na ca Systray Icon l Automatic v
Disable. Bn th chn v xem kt qu.
Khi Systray Icon l Manual hoc Automatic th c mt nt nh hin ln bn cnh.

Nhp chut vo nt ny m ca s t Password cho Systray Icon. Khi Systray
Icon c password th bn phi tr li ng password mi c th a Pbx Billing
System v dng ca s thng thng.
Online Clock: Cu hnh hin th hoc khng hin th mt ng h m thi gian

gc trn bn tri ca s ng dng.
Report Call Dur.: C hai gi tr ty chn cho ny l:

Real Call Duration: di cuc gi nhn c t tng i th no th
nguyn nh th. Tnh gi tin trn chnh di cuc gi ny v in ra y
nguyn nh vy trn cc bo biu.
Adjusted Call Duration: di cuc gi nhn c t tng i s b hiu
chnh i mt lng m ngi s dng t Adjust Duration trn ca s
son bng gi cc. Gi tr t trong Adjust Duration c th dng, m
hoc bng 0. Nu gi tr dng, di cuc gi sau hiu chnh s di ra. Nu
l gi tr m th di sau hiu chnh ngn li, ti thiu l bng 0. Cn nu
Adjust Duration mang gi tr 0 th di cuc gi sau hiu chnh cng
bng trc hiu chnh.
Mailing Method: Chn cch m Pbx Billing System s dng gi mail n

ngi nhn. C hai cch gi mail nh sau:
Via Mail Client: Pbx Billing System s t mail cn gi vo th mc
Outbox ca Mail Client. Sau chnh Mail Client s lin lc vi Mail Server
gi mail ny. Nh vy nu Mail Server khng sn sng vo thi im gi
th mail gi s vn nm trong Outbox cho n khi no Mail Server sn sng
phc v tr li th c gi i. Tuy nhin, do c ch ny b nhiu chng
trnh x dng vi xu (Virus, v d nh virus tnh y LoveBug), pht
tn mail n mi a ch mail trong danh sch a ch mail ca bn, nn
Microsoft c xu hng ngn chn c ch gi mail ny. Cch m Microsoft s
dng ngn chn virus chy qua dch v email l dng qu trnh gi t
ng li, sau hin th mt ca s vi ni dung A program is trying
automatically send e-mail on your behalf. Do you want to allow this?. Bn
phi ch 5 giy nt Yes tch cc. Tip theo bn phi nhp chut mt
cch tng minh ln nt Yes cho php mail c gi i, nhp chut ln
nt No hy qu trnh gi.Pbx Billing System c c ch t ng i 5
giy v gi hnh vi nhp chut ln nt Yes thay cho ngi s dng. Tuy
nhin, tnh nng ny khng hat ng c khi my tnh ang b kha
(locked)
Directly To Mail Server: Pbx Billing System lin lc vi Mail Server
gi mail trc tip, khng thng qua mail client. Pbx Billing System vn s
dng cc tham s bn khai cho mail client ng nhp vo my ch Mail.
Do khng dng nh qua mail client nn bn s khng gp ca s vi thng
bo A program is trying automatically send e-mail on your behalf. Do you
want to allow this?, nhng nhc im l nu mail server khng sn sng
vo thi im cn gi th mail gi s b mt. Mail cn gi khng c lu
trong Outbox ca mail client i gi khi mail server sn sng tr li.
Record Buffer: C hai k cn nhau. Gi tr trong th nht l s bn ghi hin th

ti a cng lc trong ca s Onlice Call Detail Record Capturer. Gi tr trong th
2 l s bn ghi s hin th li trn ca s Online Call Detail Record Capturer khi bn
ng ca s ny ri m li. Gi tr trong th hai nn nh hn hoc bng gi tr
trong th nht. C mt nt nh bn phi, nu bn nhp chut ln nt ny, bn s

c danh sch cc cuc gi ang c lu tm y.
CDR Log Name: Gi tr mc nh ca ny l By month. C ngha l chng

trnh s to tp tin cha cc th theo thng. Lut t tn tp tin cc th khi y s
l Pbxlog_TnThng_Nm.txt. Bn c th chn gi tr khc l By restarting times
cho ny nh ch s tp tin log tng dn mi ln bn chy li chng trnh.
Nhp chut ln nt nh bn phi, bn c th ch ra ng dn lu tp tin log.
Mc nh chng trnh s to th mc Logs bn di th mc ci v ghi log vo
y.
Protect CDR Capturer: Online CDR Capturer l ca s rt quan trng, phi lun
c chy chng trnh nhn cc t tng i. Nhng ngi s dng c th l
nh ng ca s ny li. Cn c mt s mc bo v chng li vic v tnh ng
nh sau:
None: Khng bo v g c. Nu bn nhp chut vo nt cho trn ca s
Online CDR Capturer, ca s ny s ng li.
Asking For Decision: Nu bn nhp chut vo nt cho trn ca s Online
CDR Capturer, bn s c hi c chc chn l bn mun lm th hay khng.
Bn c th quyt nh lm tip hay hy b hnh ng.
Always On: Ca s s khng bao gi b ng li ch tr khi bn ng c
chng trnh. Hnh vi nhp chut ln nt cho trn ca s Online CDR
Capturer khng c tc dng.
Hide On Closing: Nu bn nhp chut vo nt cho trn ca s Online CDR
Capturer, ca s s khng ng m ch n khi mn hnh thi. Chng trnh
vn tip tc nhn cc bnh thng d rng bn khng nhn thy ca s
Online CDR Capturer.
Commit The Change On Tel. Tariff: Mc nh, thay i ca ngi s dng s

c cp nht vo c s d liu khi ngi s dng chuyn iu khin t bn ghi
hin ti sang bn ghi khc. Hu ht khch hng u va lng vi tnh nng mc nh
ny. Tuy nhin mt s t khch hng mun c th hu ton b thay i va thc hin
ca h i vi thng tin nhy cm v d nh bng gi cc. Commit The Change
On Tel. Tariff l ty chn cho php ngi dng chuyn i gia ch cp nht
trn tng bn ghi (chn Per Record) hoc trn mt ln lm vic (chn Per
Session). Khi chn ch cp nht trn ln lm vic, bn c li ch bn c th
hy ton b cc thay i khng va m bn nh thc hin trn bng gi cc,
nhng c iu kh chu l khi ng li mt ln lm vic, bn s b hi c cp nht
hay hy tt c thay i va lm.
Exchange ID: Thng thng th bn ch cn tnh cc cho mt tng i. Nu vy

th bn c yn tm chp nhn gi tr mc nh Only Me trong ny, thm ch bn
khng cn quan tm n. Khch hng ca chng ti c nhu cu tnh cc ti trung
tm cng lc cho nhiu tng i, nhng khng mun cc cuc gi b trn ln vo
nhau trong mt ha n. Khch hng ci nhiu bn chng trnh tnh cc cho
tng tng i, cu hnh cc chng trnh ny u lu d liu vo kho trung tm
(Datastore.vit). Cn mt cch nh du cuc gi cho tng tng i. Exchange ID

l cch lm iu . Bn c th in ha n ti trung tm cho tng tng i mt.
Add PageBreak On Each Group Of Report: Sau mi nhm trong mt bo biu

nhm tip theo s sang trang mi. C th ni khi khng c hai nhm cng b dn
vo 1 trang. Lut ny ch p dng cho nhm chnh ca bo biu. V d khi bo biu
nhm theo Department, ri n User th nhm User s c y trang bng ty chn
ny, trong khi nhm Department s khng b nh hng bi ty chn ny. Cch tt
nht hiu ngha ca Add PageBreak On Each Group Of Report l th thay
i trng thint ny v th xem th mt vi bo biu xem nh hng nh th no.
Enable Log File: Nu tng i ang dng ch tnh cc theo m truy xut
(Access Code) m log file li di dng text v lu trn a cng th khng mang
tnh bo mt lm. Ai c th m tp tin ny ln v on c m truy xut ca
ngi khc. Nu nt ny c chn th log file cha d liu th nhn c t tng
i s c lu th mc \PbxHomeFolder\Logs. Mt s loi tng i c th lp
trnh tuy l quay m truy xut nhng m truy xut khng c ghi tng minh
vo CDR m l con s no , bit c con s ny khng suy ngc c m truy
xut. V d quay s phi nhn *9-225, trong *9 m vo ch dng m truy
xut, 225 l m truy xut ca ngi ang quay s. Trong bng cc CDR khng
cha s 225 m l mt con s m o no . V d c th l con s 01. D nhn thy
c m 01 trong tp tin log nhng khng th quay s *9-01 gi c. Vi nhng
tng i c cp bo mt nh va trnh by th d l ang dng ch tnh cc theo
m truy nhp, Enable Log File cng khng nh hng n mc bo mt.
Communication Flow Or Picture On Background: Hnh nn c th l S

Dng Thng Tin hay hnh phong cnh Vnh H Long. Hnh nn S Dng Thng
Tin s rt hu dng vi ngi mi bt u s dng, nhng n s tr nn nhm chn
khi ngi s dng qu quen vi chng trnh. Khi ngi s dng thch mt
hnh phong cnh p lm nn hn. Nu nt ny c chn, S Dng Thng Tin
s xut hin lm hnh nn. Nu nt ny khng c chn, hnh Vnh H Long s
c dng lm hnh nn.
Form Interface Uses Customized Language: Ngn ng mc nh trn cc ca s

l ting Anh. Nu chn n t ny, bn chuyn mi ngn ng trn giao din sang ngn
ng kh nh do bn nhp. nhp ngn ng ca ring mnh, bn cn vo
Application Tools, sau nhp chut ln Language Phrase Dictionary. Tng ng
vi mi on vn trn giao din, bn c th nh ngha ly on vn mi ca mnh.
Font ch l Unicode (Tahoma hoc Time New Romance), cho php bn c th nh
ngha ngn ng bt k cho giao din, v d nh ting Vit hay ting Hoa. S dng
Language Phrase Dictionary, bn cn c th hiu chnh li ngn ng trn giao din,
vn dng ting Anh, theo mnh.
Character Filter Applied To Raw CDR: B lc dng lc cc k t khng nhn

thy c hoc cc k t nh dng trc khi em i phn tch. Khng ch xut hin
y, bn c th cu hnh ng tnh nng ny ti ca s Advance... m bn c th
gi bng cch nhp chut ln nt Advance... trong trang th nht. Ni cch khch l
cng mt tnh nng nhng c hai giao din.
Allow Changing Caller (Extension) On-Fly: Khch sn hay cn dng tnh nng
ny. V d khch tr i ngang qua quy tip tn v nh tip tn gi gim mt cuc
in thoi cng tng i nhiu tin. Tip tn mun chuyn cuc gi ny tnh
vo tin phng ca khch, thay v phi thanh ton ngay ti quy hoc tnh vo chi
ph chung ca khch sn. Mun lm c vic i s gi nh vy, bn hy nh du
cho vo ny. Nhp chut ln nt OK lu cu hnh v ng ca s Application
Settings. Khi quay li ca s Online CDR Capturer, bn c th thay i s gi bng
cch nhp chut 2 ln ln biu tng ca cuc gi. Ch l nhp chut 2 ln hon
ton khch vi nhp p (Double click), thc hin chm hn. Ln nhp chut th
nht vo biu tng ca cuc gi ch chn bn ghi. Khi nhn chut ln th 2 ln
cuc gi c chn, bn s c nh hin ra cho php bn g vo s ni b mi.
Enable Report Footer Hot Editing: Tnh nng ny cng hay dng bi khch sn.
Khch sn c nhu cu in thm mt vi dng rt ty hng vo cui ha n. V d
khch sn quyt nh gim gi 5% cho khch. Bn nh du nt ny, bt c lc no
to ha n, s c ca s hin ra cho bn thm mt s dng vo cui ha n nu
c.
Recheck and Upgrade Back End: nh du ty chn ny v chy li chng trnh,

kin trc ca cc tp tin d liu s c kim tra v nng cp cho tng thch vi
version ang dng. Lu l cc tham s cu hnh khng quan trng cng s b t
li bng gi tr mc nh. Bn s dng tnh nng ny khi nng cp chng trnh t
phin bn c sang phin bn mi. Khi nng cp, bn cn chp cc tp tin c cha d
liu t chng trnh c sang, thng l Datastore.vit v TelephoneRateTables.slv.
C 2 cch nng cp khc hay hn. Nhng ngi dng c th lm nhm bc no
khin cho qu trnh nng cp khng thnh cng. Khi h phi s dng tnh nng
ny chng trnh kim tra li kin trc cc tp tin v nng cp.
Best-Matched Timestamp Rate: Nh bn phn gi cc, mi bn ghi gi s

c nhn thi gian p dng i km. Bn ghi gi c xem l hp l tnh cc cho
mt cuc gi no ch khi thi gian ca cuc gi mun hn nhn thi gian ca bn
ghi gi. Cch nh nhn thi gian cho bn ghi gi cho php bn lu gi nhiu bn
ghi gi khc nhau cho cng mt M Vng qua cc giai on thay i gi cc ca
cng ty in thoi. Nu cuc gi c ngy gi mun hn tt c cc bn ghi gi cc
cho M Vng m cuc gi ny thuc vo, gi tin s khng th tnh c v s cho
bng 0. Mt s khch hng mun trong trng hp ny, dng bn ghi gi cc c
ngy mun nht p dng, b qua iu kin kim tra ngy p dng (timestamp).
Multiple Rates Basing On Block Order: Nu nh du chn ny, bn c th t

gi cc khc nhau cho tng thi on ca cuc gi, ch khng phi ch mt mc
gi duy nht p dng cho ton thi gian ca cuc gi bt chp cuc gi di hay
ngn. Bn cn xem li phn Telephone Rate Table tm hiu thm cch nhp gi
thay i theo thi on.
8.4.3)Trang th 3 Option 2:
Price Format: Thng thng cc cha gi tin s c nh dng theo kiu tin t
ca h iu hnh. Nhng mt s khch hng li khng thch nhn thy biu tng
tin t xut hin. Vai tr ca ty chn Price Format l cho khch hng thm mt
s la chn nh sau:
Currency: nh dng cc cha gi tr tin t bng kiu nh dng tin t
chun ca h iu hnh. Bn c th thay i nhdng tin t chun ca h
iu hnh bng cch vo Control Panel, chy ng dng con Regional Settings
(t Win2K tr v sau i tn ng dng con ny thnh Regional Options, vo
trang tn Currency v t li nh dng theo mun.
General Number: L kiu s n gin, khng nhm 3 s mt, ch c du
phn tch cho phn thp phn.
Standard: nh dng cc cha gi tr tin t bng kiu nh dng tin t
trang tn Number v t li nh dng theo mun.
Number Format: Ty chn ny cho php ngi s dng chn mt s kiu nh

dng cho cha gi tr s thun ty.
General Number: L kiu s n gin, khng nhm 3 s mt, ch c du

phn tch cho phn thp phn.
Standard: nh dng cc cha gi tr tin t bng kiu nh dng tin t
trang tn Number v t li nh dng theo mun.
Bn c th thc mc v phm vi ng dng v nh hng ca Currency Format v

Number Format. Ly v d, trn bo biu c cha s lng cuc gi. ngha
ca ny l con s thun ty, khng phi l gi tin. Do vy ny chu nh dang
ban t trong Number Format, khng b nh hng bi nh dng trong Currency
Format.
Time Format: Bn c th chn cc nh dng cho trng thi gian trn ha n.

Bn ch c th chn tn cc nh dng m do Ms Windows nh sn. Nu bn mun
thay i chi tit cc nh dng ny, bn phi vo Control Panel>>Optional Settings.
Format Of Exported Bill: Bn chn nh dng xut cho cc ha n t ng in,

hoc gi qua email. Khi cn gi ha n qua email, trc tin chng trnh phi
xut (Export) ha n sang mt tp tin ngoi, cc dng cc ng dng chun
nh Word, Excel , Snapshot, v HTML. Sau tp tin mi gi km theo mail n
ngi nhn. Microsoft h tr mt cch xut t ng gia cc ng dng, tuy nhin
cch xut t ng c th khng bo ton nh dng ca ha n. Nht l vic xut t
ng sang Excel, trng rt xu. Hu ht cc ha n thng dng ca chng trnh c
phin bn Excel m vic xut sang Excel khng lm t ng, m phi thng qua lp
trnh. Bn c th chn Excel (cust) s dng phin bn Excel c lp trnh ny.
Nh va ni, hu ht cc ha n thng dng c phin bn Excel c lp trnh,
khng c ngha l mi ha n u c. Vy nu bn chn Excel(cust) cho ny,
nhng li gi i mt ha n khng c phin bn Excel c lp trnh, iu g s xy
ra? Khibn chn Excel(cust) s c nt nh xut hin bn phi, cho php bn chn
nh dng th 2 nu phin bn Excel c lp trnh khng c cho ha n cn gi theo
email.
You can protect Excel(cust) by password.
Telephone Service Tax: Thu nh trn dch v in thoi.
Hotel Room Service Tax: Thu nh trn tin dch v cho thu phng.
Hotel Additional Service Tax: Thu nh trn tin dch v khc m khch tr s
dng trong thi gian lu tr ti khch sn, v d nh ru, bia...
Price and Rate: Chn loi gi m bn t trong bng gi cc, bng gi phng l
gi trc thu hay sau thu.
Exclude Tax: Gi trong cc bng gi l gi trc thu. Trn ha n s c
thm dng Grand Total c gi tr bng gi tnh theo bng cng vi thu c
tnh trn mc gi .
Include Tax: Gi trong cc bng gi l gi c thu. Trn ha n khng
cn dng Grand Total na, thay vo l dng Tax c tnh t gi tr trong
dng gi m ra, cho ngi dng bit h phi tr bao nhiu tin thu trong
tng s tin y.
Output Calculated CDR To External File: Ty chn ny cho php bn xut trc
tuyn cc bn ghi cc qua x l ra tp tin ngoi. Thng thng tp tin c tn
l OnlineCDR.mdb, l tp tin dng Ms Access 2000, bo v bng mt khu mc
nh ban u l OnlineCDR. Mc tiu ca vic xut d liu cc ra tp tin ngoi
l cc trnh ng dng khc ly c d liu cc. V d bn c th vit chng
trnh qun l khch sn v mc vo tp tin OnlineCDR.mdb ly d liu cc in
thoi ca khch, nhm to ra mt ha n duy nht cho khch hng. Tp tin
OnlineCDR.mdb c gi l Billing Connector.
Password Of Online CDR: Nu ty chn Output Calculated CDR To External

File c chn, Password Of Online CDR s tch cc. bo v mt khu,
mi k t ca mt khu c i thnh k t *. Mt khu mc nh ban u ca tp

tin OnlineCDR.mdb chnh l OnlineCDR. Nhng nu v l do bo mt, bn i
mt khu ca tp tin OnlineCDR.mdb (i trong menu Tool/Security/Set Database
Password ca Ms Access 2000), bn phi nhp li mt khu mi vo ny, nu
khng Hotel Management System khng th s dng OnlineCDR.mdb xut
TM
cc vo c.
Show Only Chargable CDR: Mc nhin, cc cuc gi ch cn tha iu kin nh

dng l s c hin th trn ca s Online CDR Capturer, bt chp cuc gi c
th tnh tin c hay khng. Nu bn nh du chn vo ny th thm iu kin
cuc gi phi thng tin tnh tin mi c hin th.
Beep When A Call Is Coming: Nu nh du chn vo ny, my tnh cc s

ku BEEP khi c cuc gi n.
Copy Print-Bill Call To Excel Buffer: Trong nhm ca chng trnh trn thanh
Start ca Windows, bn c th tm thy vi ha n dng Excel. im c bit ca
ha n dng Excel ny l bn c th ty thm bt cc i tng khc vo xung
quanh phn cc cuc gi. Cc ha n ny s ly cc t mt ch tm. Nu bn
chn nh du ny, khi bn to ha n, chng trnh s chp phn cc trn ha
n sang ch tm cho cc ha n Excel ny c th cng nhn thy.
Support Tool: Nhp chut ln nt ny m ra ca s cho php bn chy cu lnh

SQL. Ni chung l bn khng nn t to cu lnh SQL v chy y. Mt s khch
hng c nhu cu chnh sa c bit m cch chnh sa y khng c trn giao din.
Khi y ti s to cu lnh SQL v gi cho khch hng. Ch cn chy v bn s c
c ci m mnh yu cu.
Extension/AccessCode Must Be Numeric: Mc nh ty chn ny s c nh

du. Khi s m truy cp v s ni b phi ch gm ton con s. Nhng khi tnh
cc cho IP Phone, cho PC-based Phone, c th s tnh cc trn IP. Khi y bn b
chn ty chn ny, bn s c th g thm k t khc vi ch s cho s ni b hoc
m truy cp.
8.4.4)Trang th 4 Sample CDR Creator:
Trang ny cho php bn to d liu test. l d liu cc cuc gi gi c

ghi vo tp tin dng vn bn. nh dng ca cc cuc gi gi c to chnh xc
theo nh dng cuc gi bn t trang u tin (CDR Setting). Do vy ngay sau
khi to xong tp tin, bn c th tin hnh import hoc gi n bng mt trnh iu
khin cng ni tip qua cp Null-modem n Pbx Billing System.
D liu ca cc cuc gi gi ch hin ra mn hnh m thi, khng ghi vo c s d

liu. Do vy bn khng phi lo vn ln ln d liu tht v d liu th.
Bn c th t gi tr cho mt s ct nh Direction, Definable Column x v

Ignored Column x. Ch rng bn ch thy gi tr mnh t trong tp tin to ra
mt khi cc ct ny c dng trong nh dng ca CDR.
Mi cuc gi gi s c gn ngu nhin vo mt Extension v c th c c

AccessCode nu nh AccessCode c s dng trong nh dng bn cc t trang
u tin. Nh vy bn phi khai xong Organization Data trc khi tin hnh to
CDR gi.
Cuc gi gi u tin s c gi s xy ra vo thi im Start Dial Time vo

ngy Start Dial Date. Cuc gi k tip s trt 1 giy so vi cuc gi trc n.
Bn c th quyt nh to bao nhiu bn ghi cuc gi gi bng cch ko thanh

trt The Number of CDR. S cuc gi ti a c th to l 80.000.
Max Duration: Nhp s ti a, tnh bng giy, cho cc cuc gi th. Cc cuc gi
s nhn thi lng l con s ngu nhin t 1 n con s trong ny.
Randomly Decrease Dial Date: ty chn cho php bn khng tp trung cc cuc
gi vo ngy Start Dial Date m ngu nhin trt li ngy Start Dial Date trong mt
phm vi ch ra Range.
Range: S tch cc nu Randomly Decrease Dial Date c chn. y l chiu

di trt li ti a ca cc cuc gi sinh t ng. V d nu g 30 vo ny, cc
cuc gi sinh t ng s xy ra ngu nhin trong vng 30 ngy k t ngy Start
Date.
C 4 nt nhn y ca ca s. Cc nt OK v Cancel c chc nng thng dng v

chc bn c bit. Hai nt cn li c ngha nh sau:
Connect To Datastore...: Nhp chut ln nt ny m ra hp thoi Open File

Dialog. Bn cn ch vo tp inh Datastore.vit hoc tp tin khc nhng c cng cu
trc vi tp tin Datastore.vit. Sau khi ni vo tp tin Datastore.vit xong, Pbx Billing
System s t ng m hp hi thoi Open File Dialog ln na v yu cu bn ch
vo tp tin cha bng gi cc (thng thng c tn l TelephoneRateTable.slv)
Connect To OnlineCDR...: Nhp chut ln nt ny m ra hp thoi Open File

Dialog. Bn cn ch vo tp tin OnlineCDR.mdb. y l tp tin cha cc tc thi
nhm lm cng ly cc cho cc chng trnh ng dng khc giao tip vi Pbx
Billing System.
8.4.5)Nguyn tc tch ct ca CDR:
1. Trng hp Column Separator= Fixed Width

Pbx Billing System xc nh xem ct th nht ca mt CDR l g, chiu di ct
ny l bao nhiu k t, sau s m k t t tri sang phi v ct bng ng bng
chiu di ct. Khi c d liu ca ct ri s em i phn tch xem c tha iu
kin ca ct ny khng.
2.Trng hp Column Separator=Space(s)

Cn tu thuc vo gi tr ca hp Space(s) bn di m Pbx Billing System s
dng mt khong trng hay hai khong trng lm tiu chun tch hai ct k cn.
Ch l vi mi ct bn c th t tham s Space(s) mt cch c lp vi cc ct
khc. V d c th t One trong Space(s) cho ct Trunk, ngha l s c t nht mt
khong trng gia ct Trunk v ct k tip. Nhng vi kiu ngy, ngi ta c th
vit c khong trng nng gia ch khng vit lin, v d 5/ 1/2001. Do vy vi kiu
ngy nn t tham s phn tch trong Space(s) l Two.
8.4.6)Hc qua v d - V d cu hnh nhn bit mt s nh dng cuc gi n

gin
8.4.6.1)V d 1
Tng i xut cc c nh dng nh sau:
5/ 8/06 5:52PM 106 01 0126951151 00:00'04" ....

5/ 8/06 5:54PM 106 01 0126951151 00:00'05" ....
5/ 8/06 5:55PM 106 01 0126951151 00:00'02" ....
5/ 8/06 5:56PM 106 02 0126951151 00:00'04" ....
5/ 8/06 5:58PM 106 01 0126951151 00:00'02" ....
5/ 8/06 6:00PM 106 01 0126951151 00:00'01" ....
5/ 8/06 6:16PM 106 01 0126951151 00:00'02" ....
5/ 8/06 6:18PM 106 01 0126951151 00:00'02" ....
Vo Application Tools>> Application Settings, v t cc tham s chnh nh ti

nh du trong cc khung mu :
Gii thch thm nh sau:

Used Columns l danh sch cc ct m bn tm thy trong chui cc th
tng i xut ra.
nh dng ngy trn bn ghi cc th l mm/dd/yy, do vy bn phi nhp
nh dng ny vo PBX Date(Time) Format, phn mm tnh cc din
gii ng thi im thc hin cuc gi.
8.4.6.2)V d 2
Tng i xut cc nh sau:
Date Time Ext CO Dial Number Ring Duration Acc code CD

--------------------------------------------------------------------------------
11/20/04 05:11AM 8203 01 0126853 00:00'22
11/20/04 05:12AM 8203 01 0126859253 00:00'08
11/20/04 05:23AM 101 01 0126859253 00:00'08
ATQ0E0V1S0=1X0&D0
Date Time Ext CO Dial Number Ring Duration Acc code CD

--------------------------------------------------------------------------------
11/20/04 05:28AM 101 01 0126859253 00:00'08
11/20/04 05:36AM 101 01 0126859253 00:00'04
T tri sang phi, th t cc ct nh sau:

DialDate
DialTime
Extension
Co (or Trunk)
Dial Number
Duration
Cn c mt s ct c tn ct, nhng khng c d liu, do tng i khng ghi li d

liu ca cc ct (ct Ring, Account Code, CD)
Lm nh th no pht hin v tch hai ct ng cnh nhau:

C hai phng php pht hin v tch ct l Theo chiu di c nh tnh bng k t
hoc theo khong trng gia hai ct. i vi tng i Panasonic, cch tt nht l
dng khong trng.
S khong trng hin din gia cc ct:

DialDate v DialTime l mt khong trng.
DialTime v Extension l hai 3 khong trng.
Extension v CO l mt khong trng.
Co v Dial Number l mt khong trng.
Dial Number v Duration l kh nhiu khong trng.
DialTime c dng 05:12AM, khng c khong trng nm chen gia 05:12 v AM,
do vy chng ta c th dng phng php tch bng khong trng v s khong
trng cn thit tch l 1 (ONE). Gi s tng tch ch s 05:12 v AM ra v
mt khong trng vo gia, v d nh 05:12 AM, khi mun tch c nguyn ct
ny, bn phi dng tiu chun 2 khong trng (TWO), trnh ct vo gia ct.
DialDate c nh dng mm/dd/yy
Vo Application Tools>> Application Settings, v t cc tham s chnh nh ti

nh du trong cc khung mu :
Nhn chut ln nt OK lu cu hnh.
8.4.6.3)V d 3
Tng i xut cc nh sau:
Date Time Ext CO Dial Number Duration Acc code CD

--------------------------------------------------------------------------------
02/03/05 11:48AM 101 01 0722771763 00:00'42 3030
02/03/05 11:50AM 116 17 00096626489928 00:01'08 2425
02/03/05 11:49AM 122 01 0722771763 00:01'03 3030 TR
02/03/05 11:50AM 101 08 0722300967 00:00'37 3030
02/03/05 11:50AM 116 17 00096626489928 00:00'04 2425
02/03/05 11:50AM 112 01 0722771763 00:00'40 3030 TR
02/03/05 11:50AM 101 02 223170 00:00'05 3030
02/03/05 11:52AM 116 17 00096626489928 00:01'14 2425
02/03/05 11:51AM 135 08 0722300967 00:00'40 3030 TR
02/03/05 11:52AM 101 01 0722515330 00:00'01 3030
02/03/05 11:55AM 101 20 0722777713 00:00'14 3030
02/03/05 11:52AM 114 08 0722300967 00:01'03 3030 TR
02/03/05 11:52AM 101 01 0722515330 00:00'17 3030
02/03/05 11:56AM 101 20 0722881961 00:00'22 3030
02/03/05 11:53AM 101 02 007222123315 00:00'02 3030
02/03/05 11:54AM 101 01 900 00:00'59 3030
T tri sang phi, th t xut hin cc ct nh sau:

DialDate
DialTime
Extension
Trunk
DialNumber
Duration
AccountCode
Khng c khong trng no gia trong ni ti mt ct, ngha l c ln t tri sang

phi, c thy c 1 khong trng l cho rng sang ct k tip (Mt s tng i c th
khong trng tn ti trong ct DialDate, khi ngy nh hn 10, v d 02/ 03/05.
y l trng hp khong trng bn trong ct, v chng ta phi dng tiu chun 2
khong trng bit ht ct ny v chuyn sang ct k tip)
Vo Application Tools>>Application Settings, trn CDR Settings tab, cu hnh

nh hnh di y:
Th t cc ct trong Used Columns l rt quan trng, tnh t trn xung di,

l th t xut hin ca ct tng ng trong cc th, tnh t tri sang phi.
t tiu chun tch ct bng 1 hay hai khong trng, hy chn ct trong Used
Columns, sau trong hp chn Space(s) hy chn li gi tr ONE hoc TWO.
Mc nh, tiu chun tch DialDate vi ct k tip l TWO.
Nhp chut ln nt OK lu cu hnh.
Gi th vi cuc gi, bn s thy c d liu xut hin trong Online Call Detail
Record Capturer.
8.4.6.4) V d 4
09101205 0043 0 6331915 223 00 030104
09101207 0029 0 8522042 225 00 040114
09101208 0005 A 0 0904001515 227 00 030105
09101220 0002 0 6406119 215 00 040116
09101225 0007 0 0904001515 214 00 040117
Cn dng Character Filter lc b trng hp ngoi l c ch A. Cch dng

Character Filter l vo Application Tools>>Application Settings>> Option 1 >>
nh du vo Character Filter Applied To Raw CDR, c nt nh hin ra bn phi,
nhn chut vo nt y m ca s mi, nhp vo chui k t cn ct b vo ct
th nht. Trong trng hp c th ny, cn nhp ch A vo ct th nht.
Th t cc ct t tri sang phi c l l nh sau:

DialDateTime
Duration
IgnoredColumn1
DialNumber
Extension
IgnoredColumn2
Trunk
- DialDateTime c format l mmddhhnn
Ch l trong cng 1 trng, va c thng (month, i din bng ch m) v pht

(minute, cng l ch m) khi u tin l dnh ch m cho thng v n cho pht.
y l qui c chung ca Microsoft. Do vy 2 k t cui cng ca nh dng ngy
gi gi l nn.
- nh dng ca Duration s l hmmb

b l vit tt ca t block, qui c l 1/10 pht, ngha l 6 giy.
Cc trng khc nh ngha bnh thng.
Xem hnh:
Mc nhin th nh dng Duration s hin th ra y nh th trn bo biu. Nh vy

khng p lm. Bn c th i nh dng thi lng trn ha n bng cch nhp
chut ln nt nh bn phi Duration Format>> C ca s nh bn di hin ra >>
Chn Duration Format On Report = HH:MM:SS
8.4.6.5)V d 5 Tnh cc cuc gi n

Phn di y s l cc hng dn ngn cch cu hnh chng trnh bt gi cuc
gi n v tnh tin.
Cc th
Date Time Ext. CO Dial number Duration Code

--------------------------------------------------------------------------------
12/25/05 10:08PM 119 02 0983081955 00:00'06" ....
12/25/05 10:07PM 102 01 7166823 00:02'08" ....

12/25/05 10:09PM 101 02 < incoming > 00:00'10" ....
12/25/05 10:09PM 102 01 0912597969 00:00'46" ....
12/25/05 *10:10PM 113 02 < incoming > 00:02'10" ....
12/25/05 10:12PM 102 01 0912907196 00:01'30" ....
12/25/05 10:17PM 118 01 9274087 00:00'03" ....
12/25/05 10:17PM 118 01 0904001688 00:00'15" ....
12/25/05 10:32PM 117 01 0915077116 00:04'39" ....
12/25/05 10:40PM 101 01 < incoming > 00:00'32" ....
12/25/05 *10:41PM 112 01 < incoming > 00:00'13" ....
Bn tho
- Chng ta cn mt chui duy nht bn trong d liu ca cuc gi n kch hot
b phn tch cho cuc gi n. Ti ngh dng incoming lm tiu chun kch
hot b phn tch CDR th 2 cho cuc gi n. Cng nn lc b lun 2 k t < v
> cuc gi n ch cn t incoming
- Cn lc b du *
8.4.7)Gii thch cc ct nh ngha sn

Khi nh ngha cc th, bn phi s dng cc ct c ngha xc nh trc, t vo
ng v tr tng ng trn chui cc th. Chng trnh s tin hnh tch ct v gn
gi tr tm c cho cc ct y, sau tnh cc.
AccessCode
Bn c th xem AccessCode ging nh AccountCode m nhiu tng i hay dng.
l chui s b mt bn phi quay i mc dch v ca in thoi, nh bn
c th gi cuc gi ng di, lin tnh.
Nu bn AccessCode vo Used Columns, khi quay li Organization

Data>>Extensions & AccessCodes, bn s thy c thm trang th 2, cho php bn
nhp vo cc AccessCode. Bn vn phi khai Extensions mt cch bnh thng k
c trong ch tnh cc theo AccessCode. Ti s gii thch l do sau.
Nu bn khng t AccessCode vo Used Columns th ca s Extensions &

AccessCodes ch c mt trang cho php khai s ni b m thi.
Khi tch cc ch tnh cc theo AccessCode, cuc gi ca bn s b lc v tnh

cho ngi gi da trn tham s AccessCode, ch khng cn l s ni b na. V th
nu bn i loanh quanh trong vn phng v gi vi cuc gi c dng AccessCode th
cc cuc gi y u qui v ha n ca bn, khng ph thuc vo s my nhnh m
bn s dng gi.
Tht bt tin nu bt c lc no gi in thoi, bn u phi quay AccessCode, k c

cc cuc gi r tin. Thng thng, khch hng s yu cu bn lp trnh tng i p
quay AccessCode cho cc cuc gi t tin, cc cuc gi r tin (v d cuc gi ni
ht) th khi phi cung cp AccessCode. Nghe th hp l v n gin, nhng khi y
cc cuc gi r tin s trng trng AccessCode, trong khi chng ta ang dng
trng ny xc nh phi tnh cuc gi y cho ai.
Qua nhiu ln tip xc vi cc khch hng khc nhau, chng ti chp nhn ngh
ca khch hng l s tnh theo s ni b nu cuc gi thiu AccessCode. Cch ny
khng chnh xc lm v c th b oan v ngi khc c th i ngang qua ch bn v
dng in thoi trn bn ca bn gi vi cuc r tin. Tuy nhin thc t vn chp
nhn c v tng gi tr cc cuc gi r tin khng ng k so vi cuc gi ng
di.
Gii php l chng trnh s dng khi nim AccessCode gi m s gn t ng

bng s Extension cho cc cuc gi thiu AccessCode.
V d bn c 2 cuc gi vi cc th nh sau:
Date Time Ext CO Dial Number Duration Acc code CD

--------------------------------------------------------------------------------
11/20/04 05:11AM 8203 01 00126853 00:00'22 89076
11/20/04 07:21AM 8505 02 533489 00:10'23
- Cuc gi th nht c AccessCode = 89076 v chc chn s c tnh vo ha n

ca ngi s hu AccessCode = 89076
- Cuc gi th 2 khng c AccessCode. Phn mm s t ng gn AccessCode =
Extension = 8505. V th cuc gi ny s tnh cho ai s hu s AccessCode=8505
Chuyn g s xy ra nu bn qun khng khai c cc s AccessCode gi? Nu vy

th cuc gi s b m ci, khng tnh c cho ai c.
Mt s khc hng t ra qui lut ca AccessCode. V d 3 s u tin l con s b

mt cn quay ca mi ngi, 2 s tip theo l m d n. Nh vy mt ngi s s
dng nhiu AccessCode khc nhau khi gi cc cuc gi cho cc mc ch khc
nhau. phn tch AccessCode phc hp ny, bn cn nhp chut vo AccessCode
trong Used Columns, bn di s c nt nh c tn CDR Column Option hin ra,
nhp chut ln nt ny cu hnh on no (bao nhiu digits) ca AccessCode
phc hp chnh l m ca ngi dng, v on no l m d n (ProjectCode)
Quay li Organization Data>>Extension & AccessCode, bn s thy c thm trang

tn l Project Code, cho php bn nhp vo s ProjectCode v tn ca d n. Sau
vo Telephone Bills>>Telephone Bill Master, bn di All Telephone Bill s c vi
ha n tnh theo d n.
BillTo
Bn c th thc hin cuc gi v tnh tin cho ngi khc. V d cc trng hp c
nhu cu ny l th k gi thay cho gim c. Hoc cng ty khng c chnh sch cho
nhn vin gi trc tip cc cuc quc t, m phi thng qua nhn vin l tn. C l
tn gi xong s chuyn cuc gi li cho ngi mun gi.
Vi cc tng i thng dng v r tin, khi mun tnh cuc gi cho ngi khc, bn
c th lm mt trong hai cch sau:
1/ Dng AccessCode. Khi y ngi gi thay phi bit s AccessCode ca ngi s

b tnh tin, v dng AccessCode ny quay s.
2/ i s Extension ngay sau khi cuc gi kt thc. Phn mm ny h tr vic i
nh th trn ca s Online Call Detail Record Capturer, nhng bn phi tch cc
trc tnh nng ny, v mc nh l khng cho php i. Nu cu hnh cho php
i, bn ch cn nhp chut hai ln ln cuc gi, s c hp hi thoi nh hin ra cho
php bn g vo s ni b mi.
CarryReturn&LineFeed
Thng thng CDR ch gm 1 dng. Nh vy chng trnh c cn c v vic nhn
c k t xung dng (m Ascii l 13 v 10) th hiu nhn mt CDR v tin
hnh phn tch.
Tuy nhin, c tng i xut d liu ca mt cuc gi trn hai dng. Khi y, bn phi
ct CarryReturn&LineFeed vo sau ct cui cng ca dng th nht. Chng
trnh khi gp k t ny, s hiu rng d liu ca cuc gi cha ht, v s i nhn
thm mt dng na trc khi em i phn tch.
DialDate
Ngy gi.
DialTime
Thi im gi.
Duration
Thi lng gi.
DialNumber
S b gi.
DefinableColumn1...DefinableColumn5
Trong d liu ghi c ca cuc gi, c th c nhng thng tin m ngi dng
mun ghi li, thng tin ny thng khng cn thit cho vic tnh gi cc. Dng cc
ct DefinableColumn1 n DefinableColumn5 bt gi v ghi li cc thng tin y.
Ch c gii hn vi ha n c hin th thng tin ca DefinableColumn1...

DefinableColumn5. L do l v thng tin g s c ghi th khng bit trc. Do vy
khng th c bo biu sc tch v thng tin y c.
Mc ch ghi li l ngi dng c th t mnh pht trin chng trnh phn mm

no , kt ni vo cc bng trong tp Datastore.vit ly d liu.
DialDateTime
Cc th c th c hai ct c lp l DialDate v DialTime, nhng cng c tng i
xut mt ct duy nht cha thng tin ngy gi v c thi im gi lun. Ti mun
nhn mnh l mt ct duy nht, khng phi hai, cho nn chng ta cn mt ct mi,
l DialDateTime, tha mn c im ny. nh dng ca DialDateTime khi y
vn nhp bnh thng vo PBX Date(Time) Format, v c cc trng, v d
nh mmddyyhhnnss (khi c c thng v pht th u tin ch m cho thng (month) v
ch n cho pht)
Direction
Tng i c th ghi li c chiu cuc gi, v d nh Outgoing, O (vit tt ca
Outgoing), Incoming, hoc I (vit tt ca Incoming). Phn mm ny khng dng
thng tin chiu cuc gi tnh cc. K c cuc gi vo th c phng php tnh
cc khc ch khng cn c theo chiu cuc gi. Tuy nhin chiu cuc gi cng l
thng tin ph bin, cho nn dnh ring mt ct cho thng tin y.
Nu bn c nh ngha nh dng cuc gi n, k c cuc gi n khng c tham s

v chiu cuc gi, th chng trnh cng to ra mt nh du (marker) c bit v
ghi ngm vo trng Direction phn bit bn ghi ny vi bn ghi cuc gi ra
thng thng.
ExchangeID
Bn c th c nhiu tng i, mi tng i ci t mt chng trnh tnh cc v kt
ni vo mt database trung tm. Ti trung tm, bn c th in ha n cho tng i
bt k. phn bit cuc gi gia cc tng i, bn cn thm tham s cuc gi
xut pht t tng i no, chnh l tham s ExchangeID.
Cc chng trnh chy mi tng i, khi ghi d liu vo trung tm, s ghi lun ID
ca mnh (chnh l ExchangeID)
Extension
S ni b dng thc hin cuc gi.
i vi hu ht tng i, s ni b l chui cc ch s. Nhng gn y, ra i nhiu

loi tng i da trn cng ngh truyn gi tin (IP-based PBX), v bn gi khng
nht thit l s, m c th l IP, hoc tn ca ngi gi. Mun nhp s gi i khng
l con s th bn phi vo Application Tools>>Application Settings>>Option 2 v
loi b nh du vung Extension/AccessCode Must Be Numeric
IgnoredColumn1...IgnoredColumn10
Nh ti ni trn, Character Filter l cng c lc b cc k t hoc chui k
t khng cn thit v tr bt k. Cn nu k t khng mong mun xut hin theo
ct th bn nn dng cc ct IgnoredColumnx loi chng.
Meetering
Cuc gi thng c tnh da trn ch ca cuc gi v thi lng gi. Tuy nhin
ty theo mng in thoi, c ni cng ty in thoi s t ng tnh tin cuc gi khi
cuc gi kt thc v gi xung cho tng i ca cc bn cc xung tnh cc, gi l
meetering. Khi y bn ch vic nhn mt cch my mc s xung nhn c vi n
gi ca mi xung.
Bn a Meetering vo Used Columns s khin chng trnh chuyn t ch

tnh cc theo thi lng sang ch tnh cc theo xung.
Ordinal
Tng i c th nh s th t cuc gi d pht hin ra nu c hin tng mt
cuc gi. Nu tng i ca bn c nh s cuc gi th bn cn t ct Ordinal v v
tr tng ng.
Ct Ordinal ch dng ghi li s th t cuc gi, ch khng in ra trn ha n.
PrepaidCardID
Ngi dng c th gi cuc gi trc tip quc t, cuc gi ng di, s dng dch
v tr trc. Ngha l bn mua th tr trc, bit c s dch v, bn gi vo s
dch v, tip theo l nhp chui s b mt ghi trn th, sau c th phi nhp c
mt khu, ri mi quay s ch. Mi ln chuyn gia chui s ny sang chui s
khc, ngi ta thng nhn phm *, sau khi nhn s cui cng, thng ngi ta
nhn phm # bo hiu nhp xong.
Cu trc s quay c trng khi dng dch v tr trc nh sau:
ServiceNumber*PrepaidCardID*Password*RealDestinationNumber#
Nu cng ty ca bn c dng dch v tr trc, bn cn vo Application

Tools>>Application Settings>> trang u tin c tn CDR Settings, bn phi t
Dialed Number Formatted = Service Selection. Khi bn s thy c 1 nt nh xut
hin pha bn phi, nhp chut ln nt y m ca s hi thoi cho php bn lp
trnh tch chui s phc hp ngi dng quay thnh s b gi thc s v s th
(PrepaidCardID).
Quay tr li Organization Data>>Prepaid Card cho php bn nhp vo danh sch

cc s th tr trc. Bn c th in ha n cc cuc gi dng cc th ny, cng nh
xem s tin cn li ca th theo l thuyt (ch : nhn vin c th ghi li s th v
em dng ngoi cng ty, khi s d trn th m chng trnh ghi nhn c th thp
hn nhiu s d thc)
ProjectCode
ProjectCode l mt chui s gn theo d n, v c ngi s dng quay s phn
phi cuc gi cho cc d n khc nhau. Hy tng tng cng ty ca bn ang theo
ui 5 d n v chi ph in thoi rt ng k, nhng li chnh lch ln gia cc d
n. Do vy vic phn phi bnh qun cho d n, hoc phn phi theo gi tr d n c
th khng hp l.
Nu ProjectCode c cu hnh s dng, bn vo Organization

Data>>Extensions & AccessCodes, bn s thy c thm mt trang na, cho php
bn nhp vo c th nht l ProjectCode, ct th hai l tn d n (ProjectName).
C vi ha n theo d n s xut hin trong Telephone Bill Master nu

ProjectCode c cu hnh. ProjectCode c th cu hnh s dng bng mt trong
hai cch sau:
- a ProjectCode vo danh sch Used Columns nu tng i ca bn c h tr
ngi dng quay s c dng ProjectCode.
- C th lp trnh cc AccessCode phc hp, trong mt phn ca s AccessCode
s l ProjectCode.
- C th quay ProjectCode cui cng, sau khi quay xong s b gi.
C vi ha n lit k cuc gi theo d n. Cc ha n ny ch xut hin khi

ProjectCode c cu hnh s dng.
Nu tng i ca bn h tr cuc gi c tham s ProjectCode, tng i s gi bng

ghi cc c s Project mt ct ring bit, bn ch cn cho ProjectCode vo Used
Columns ti v tr thch hp.
Nhng hu ht cc tng i nh, r tin, khng c c ch h tr cuc gi theo d n.

Ngha l trong bn ghi cc, bn khng th c mt ct ng ring cha m d n.
Khi y bn c th dng phng n ghp s Project vo AccessCode. Nhc im
ca phng n ny l bn phi to rt nhiu AccessCode, thao tc phc tp trn tng
i, v ngi dng th kh nh ht AccessCode.
Cch khc na l bn ghp m d n vo sau s b gi theo nh dng nh sau:

RealDialNumber*ProjectCode#
Tng i s gi nguyn c chui s phc hp trn ln tng i cp cao hn. Tng

i cp cao ch cn s xc nh ng i v ch n ca cuc gi, do vy cc
s quay thm (l ProjectCode) s khng nh hng n vic thnh cng ca cuc
gi. Nhng bn li c th cu hnh phn mm ny tch phn cc s quay thm
lm ProjectCode.
Lm th no cu hnh chng trnh tch ProjectCode t s quay phc hp?

Vo Application Tools>>Application Settings>> trang u tin CDR Settings, bn
phi t Dialed Number Formatted = Service Selection. Khi s c nt nh xut
hin bn phi, nhn vo nt y m ca s cho php bn cu hnh vic tch s b
gi phc hp thnh s b gi thc s v m d n.
Quay li Organization Data>>Extensions & AccessCodes, bn s thy c thm mt

tab mi c tn l Project Code. Trang ny cho php bn nhp vo m d n v tn
d n. Tip theo, vo Telephone Bills>>Telephone Bill Master, bn s tm thy c

vi ha n theo d n bn di nhm ha n All Telephone Bill
ReleasedDialTime
Tng i c th khng ghi nhn thi lng cuc gi, thay vo s ghi nhn thi
im bt u gi (DialTime) v thi im kt thc cuc gi ReleasedDialTime.
Nu bn s dng ReleasedDialTime th khng cn ct Duration na.
TelTariffSelector
Thng thng, ngi dng quay s m khng cn quan tm n cuc gi s c
dn ng ra cc mng bn ngoi nh th no.
Ngy trc, ch c cc cng ty ln mi c ng truyn ring, kt ni cc tr s

cc thnh ph khc nhau v cc nc khc nhau. Cuc gi lin vn phng khng cn
ra mng in thoi cng cng, m tri li ch l cuc gi ni b trn ng truyn
ring. Cch ny lm cng ty gim ng k chi ph. Ngoi ra, khi gi quc t n
nc m h c vn phng, h c th gi qua ng truyn ring vo vn phng
nc , ri t vn phng gi ra ngoi ch chu gi cc cuc gi ni ht cho mt
cuc gi quc t. Gn y, chng cn cng ty ln mi c th gi in thoi quc t
gi r, cc cng ty u c th ci t mt adapter gia tng i v mng in thoi
thc hin cuc gi quc t theo kiu VOIP
Thm ch vn qua trung k ca cng ty in thoi a phng, bn vn c th nhn

m chn mt s dch v c cht lng khc nhau.
Nh vy cc cuc gi n cng ch c th c tnh vi gi khc nhau, ty thuc

dch v m ngi quay s s dng. Cn c theo tham s Trung K xc nh cuc
gi phi p dng bng gi cc no, cn c theo s chn dch v xc nh tuy
cng nh cung cp nhng phi chn mc gi no.
TelTariffSelector l con s dng xc nh bng gi cc, TelTariffSelector c

u tin cao hn Trung K (trunk). Bn lp trinh chng trnh TelTariffSelector
nhn c ng gi tr no trn CDR m gi tr y lin quan n vic chn bng
gi cc.
Tng i c th h tr ngi dng chn dch v bng cch quay mt tin t (prefix)
cc s no , sau t chui s vo mt ct ring bit trong CDR. Nhng cng
c tng i khng tch ring c s quay chn dch v thnh ct ring trong CDR.
Nu c ct ring th mi vic tr nn n gin, bn ch cn nht TelTariffSelector v
v tr tng ng trong danh sch Used Columns. Nu s chn dch v l mt phn
dch vo DialedNumber th bn phi lp trnh tch s DialedNumber phc hp
ny thnh s ch thc s v TelTariffSelector. Cch lm l vo Application
Tools>>Application Settings>>trang u tin c tn CDR Settings, chn Dialed
Number Formatted = Service Selection, s c nt nh hin ln bn phi, nhp chut
vo nt y lp trnh tch s quay phc hp.
Tip theo, vo Call Charge Schme >> Telephone Rate Tables to cc bng gi
cc khc nhau (ch l to bng gi, ch khng phi ch to u code cho bng gi
c). Trn cy bn tay tri, nhp chut vo bng gi cc, cc thuc tnh ca bng
gi cc s hin ln bn tay phi, trong danh sch Trunk, hy g vo chui s chn
dch v (chui s ny bt gi vo TelTariffSelector, c xem ging nh mt trung
k gi vy).
Nguyn tc chn bng gi cc nh sau:
Mi bng gi cc (Telephone Rate Table) --------- c lin h vi -------- > danh

sch cc trung k tht v trung k gi(TelTariffSelector) m cuc gi nu chy ra
trn trung k y s c p dng bng gi cc lin quan.
Khi nhn c mt cuc gi, phn mm tnh cc s kim tra gi tr ca

TelTariffSelector trc khi kim tra gi tr Trung K tm bng gi cc. Ngha l
u tin ca TelTariffSelector cao hn Trung k khi tm bng gi cc.
Mt khi bng gi cc tm c, chng trnh s tin hnh tm cc s u tin

ca cuc gi trng tt nht vi m vng no =>, sau khi tm c m vng thch
hp, xc nh c tn ch n => chng trnh s tm tip bn ghi gi cc ca
m vng .
Transfer
Trong thc t c trng hp bn tin hnh gi ra ngoi, sau chuyn my cho
ng nghip ni chuyn. Bn mun cuc gi ny tnh tin cho ngi u tin l
bn, hay tnh tin cho ngi th 2?
Trng hp hay gp na l cng ty khng cho php nhn vin gi in thoi quc t
t my ni b bt k. Mun gi quc t h phi nh qua in thoi vin. C in
thoi vin sau khi gi xong cuc quc t s ni my cho nhn vin mun gi. Thng
thng, trng hp ny, c in thoi vin khng mun b tnh vo ha n c nhn
ca mnh cuc gi ny.
V pha cng ty in thoi, h khng bit c nghip v chuyn my, v xem y

ch l mt cuc gi duy nht. V pha tng i, hu ht cc tng i ghi cuc gi
chuyn thnh hai cuc gi ring bit. Khi ngi th nht chuyn cho ngi th 2,
tng i xut ra mt bn ghi cc. Khi ngi th hai kt thc cuc ni chuyn, tng
i xut ra bn ghi cc na, c thi lng ng bng thi lng ngi th hai ni
chuyn.
Phn ln cc tng i u dng cch nh du bng k t c bit cho cc cuc gi

chuyn. V d bn di l d liu ca cc cuc gi chuyn ca tng i Panasonic.
06/08/04 09:33AM 101 0001 <D>92333433 0'26 00:00'19 $00000.00

06/08/04 09:33AM 101 0008 0418426497 00:00'12 $00000.00 TR
06/08/04 09:33AM 101 0002 <D>92333433 0'09 00:00'29 $00000.00
06/08/04 09:33AM 121 0001 <D>92333433 0'00 00:00'43 $00000.00 TR

06/08/04 09:34AM 101 EXT106
06/08/04 09:35AM 101 0002 <D>92333433 0'44 00:00'30 $00000.00
06/08/04 09:35AM 101 0003 <D>92333433 0'06 00:01'50 $00000.00
06/08/04 09:35AM 101 EXT122
06/08/04 09:35AM 101 EXT100
06/08/04 09:36AM 106 EXT103
06/08/04 09:37AM 106 0002 <D>92333433 0'00 00:02'50 $00000.00 TR
06/08/04 09:39AM 101 EXT122
06/08/04 09:39AM 101 0001 <D>92333433 0'09 00:00'16 $00000.00
06/08/04 09:41AM 122 0001 <D>92333433 0'00 00:01'07 $00000.00 TR
TR ng cui mt s bn ghi cc chnh l k hiu nh du cuc gi ny l cuc

gi th 2 ca cuc gi chuyn..
Bn cn cho ct Transfer vo v tr tng ng trong danh sch Used Columns.
Trunk
L con s ch trung k m cuc gi c dn ng ra mng in thoi.
Nh trnh by trn, TelTariffSelector cng l mt dng ca Trung K, dng ch

yu xc nh/chn bng gi cc.
Biu tng ca Application Setting trn thanh toolbar nh sau:
8.5)Cnh bo khi c qu t cuc gi nhn c trong khong thi gian cho

trc
(Khi chy, ca s c tn ting Anh l Least Call Warning)
Phn ln khch hng s t my tnh cc trong phng thit b, i khi tt c mn

hnh v chng trnh chy. Khi c nhu cu kim tra xem c tng i v my
tnh cc c hot ng tt hay khng. Mt trong nhng cch kim tra l t ngng
cuc gi mong i. Nu s cuc gi mong i nhn c di ngng th y c
th l vn (alarm), cn c ngi kim tra.
Trn y l mc tiu thit kt ca ca s Least Call Warning.
Mail To: a ch email chng trn Pbx Billing System gi cnh bo khi s
cuc gi nhn c di ngng mong i.
From Time: Chia mt ngy lm 24 gi (tnh t 0 gi, n 23 gi), bn c th t

ngng mong i s cuc gi nhn c trong mt gi bt k ca mt ngy.
Workingday: t ngng lu lng cuc gi trong ngy lm vic.
Saturday: t ngng lu lng cuc gi trong ngy th 7.
Sunday: t ngng lu lng cuc gi trong ngy ch nht.
Biu tng ca ca s Least Call Warning trn thanh toolbar nh sau:
8.6)Ci t ch t ng sao lu
(Khi chy, ca s c tn ting Anh l Archiving/Export Scheduling Settings)
Ca s ny gm 2 chc nng chnh:

Cu hnh cho Pbx Billing System xut t ng cc cuc gi c ra tp tin
TM
ngoi v c th xa khi c s d liu nhm tng tc x l.

Cu hnh cho Pbx Billing System gi d liu cc nhn c t tng i
TM
trong mt khong thi gian no ln my ch FTP hoc mail box no .
Chc nng sao lu (t tn gi l Archiving):

Clear Out Call Records Older Than: Bn t tham s, tnh bng thng, cuc
gi no mun hn s c x l. Nu chn Disable ngha l khng s dng tnh
nng ny.
Archive Those Old Records Before Deleting: Nu ny c chn th cc cuc

gi c s c chp ra tp tin ngoi, thng c tn l ArchivedCDR.mdb nm
trong th mc con Archiving, trc khi xa khi c s d liu chnh.
Tnh nng Archiving s c nh th cng vi tnh nng AutoExport&Send nu

tnh nng AutoExport&Send cng c tch cc. Ngha l khi thi im t ng
chy tnh nng Archiving c t trong Start On Day v At Time. Nhng nu
bn khng tch cc tnh nng AutoExport&Send th tnh nng Archiving s tch cc
ti ngy u tin trong thng, ng 10h sng.
Chc nng t ng gi d liu (t tn gi l AutoExport&Send):

Export Call Record: Nt chn bt hay tt ch xut cc t ng.
Start On Day: t ngy chy t ng tnh nng AutoExport&Send.
At Time: t thi im chy t ng AutoExport&Send. nh dng ny gm

c gi, pht, giy. Tuy nhin tham s giy b b qua. Tnh ngn AutoExport&Send
s c khi ng trong khong thi gian ca gi v pht ch ra.
E-Mail: a ch mail Pbx Billing System gi cc n.
FTP Server: Tn min hoc a ch IP ca FTP Server.
FTP User: Tn ti khon c th ng nhp vo FTP Server.
Password: Mt khu ca ti khon khai trong FTP User.
Chc nng t ng gi cc v trung tm rt hu dng nu cng ty ca bn mun

tnh cc tp trung ti trung tm, hoc kim tra phng h cc my tnh cc xa.
Nhp chut ln nt Do It Now thc hin c chc nng Archiving v

AutoExport&Send m khng cn i ti thi im nh th.
Ca s Archiving/Auto Export Scheduling Settings khng c biu tng trn

thanh toolbar, do khng ch. Bn m ca s ny bng cch vo menu tn
Application Settings, bn s thy ca s Archiving/Auto Export Scheduling
Settings vi biu tng nh sau:
8.7)Gn phm nng

(Khi chy, ca s c tn ting Anh l Hotkey Assignment)
Ca s ny cho php bn gn phm tt. Cc phm c th dng lm phm tt l t F2

n F12. Phm F1 khng c s dng lm phm tt cho chng trnh v F1 c
dng cho trnh tr gip.
ng vi mi phm tt, c mt hp chn, nhp chut vo hp chn chn mt ca

s m bn mun m khi phm tt c nhn.
OK: Nhp chut ln nt OK lu thng tin bn va t, sau ng ca s li.

Cancel: Nhp chut ln nt Cancel ng ca s m khng lu cc thng tin thay
i.
8.8)T in cm t:
(Khi chy, ca s c tn ting Anh l Language Phrase Dictionary)
Nhiu khch hng hi chng ti cu hi tu trung nh sau:

1. Ti c th vit li cc cu ch thch trn ca s hay trn bo biu c hay
khng?
2. Chng trnh c h tr ting Vit khng?
Chng ti hin thc c ch c tn gi l T in Cm T (Language Phrase

Dictionary) gii quyt tn gc i hi trn ca khch hng.
Mt cch tng qut, T in Cm T s c hai trng tn l Default Phrase v

Customized Phrase. Nu bn tch cc tnh nng chuyn i ngn ng da trn
cm t vng, th chng trnh s so trng mi cm t trn ca s, hay bo biu, vi
cm t Default Phrase, nu tm c bn ghi trng, th phn Customized Pharse
s c dng thay th cho cm t mc nh trn ca s hay bo biu. Nh vy
thay i cc ch thch trn ca s hay bo biu, bn ch cn chy ng dng ch
ngn ng mc nh, m ca s Language Phrase Dictionary v to cc bn ghi m
trng Default Phrase trng vi ch thch bn ang nhn thy trn ca s hoc bo
biu, bn nhp vo cm t mnh thch cho trng Customized Phrase. Khi bn
chuyn sang ch dng ngn ng t to, cm t m bn vit vo Customized
Phrase s thay th ng ch cm t gc trn bo biu hay ca s.
Lu : Chiu di ca cm t bn chn nn xp x chiu di ca cm t gc. L do l

v ch dnh cho cm t trn ca s hay bo biu u b gii hn.
Customize Phrase Of: C hai gi tr c th chn l Form v Report. Khi chn

Form, bn ang nh ngha cm t cho ca s. Khi chn Report, bng ang nh
ngha cm t trn bo biu. Nh vy cng mt cm t gc m xut hin c trn ca
s v bo biu, s c hai cm t t nh ngha khc nhau. L do l chiu rng cho
cm t trn ca s thng khc trn bo biu. V d cm t Duration c th
nh ngha li l Thi Lng cho ca s, v l T.Lng cho bo biu v ch
dnh cho cm t ny trn bo biu t hn trn ca s.
Chuyn chng trnh sang ngn ng t nh ngha lm nh sau:

i vi ca s, m Application Settings, sang trang th 2, chn Form Uses
Customized Language.
i vi bo biu, ti ca s m bn dng in bo biu, lun c ty chn tn l
Report Uses Customized Language. Bn cn chn nt ty chn ny. Ring
vi bo biu khch sn tng hp, bn s tm thy t chn Report Uses
Customized Language trn ca s Hotel Settings.
Nh vy, chuyn sang ngn ng t nh ngha c th chuyn ch bo biu, ch ca

s, hoc c hai. Ngha l chuyn ngn ng ca ca s c lp vi chuyn ngn ng
ca bo biu.
Lu : Nu bn Export bo biu dng ngn ng t nh ngha sang cc ng dng

khc ca Microsoft nh Microsoft Excel, Microsoft Word, ngn ng t nh ngha
c th khng gi c tan vn. L do l cc b chuyn i ng dng t ng hin
nay ca Microsoft cha h tr font ch hai byte m Unicode dng. Trong tng lai
gn, Microsoft s cho ra i cc b chuyn i h tr Unicode.
B ci t c sn t in cho ngn ng ting Vit.
Export...: Nho chut ln nt ny m ca s lu tp tin. Tp tin ny s cha tan

b d liu ca Language Phrase Dictionary. Phn m rng ca tp tin l .dic
Import...: Nhp chut ln nt ny m ca s m tp tin. Bn cn tm n v

chn tp tin cha d liu ca Language Phrase Dictionary. Cc bn ghi ca tp tin
ngai s c em so vi bn ghi hin cha trong Language Phrase Dictionary trn
trng Default Phrase. Cc bn ghi mi, l cc bn ghi c trong tp tin ngai
nhng khng c trong Language Phrase Dictionary, s c cng thm vo
Language Phrase Dictionary. Cc bng ghi so trng vi nhau trng Default
Phrase th trng Customized Phrase ca Language Phrase Dictionary s c
cp nht bi trng Customized Phrase ca tp tin ngai.
Nh vy, Import and Export cng vi nhau hnh thnh nn c ch chuyn i d

liu t in cm t (Language Phrase Dictionary).
Tell Me More...: Nhp chut ln nt ny s cho thng tin hu ch v Language

Phrase Dictionary.
OK: Nhp chut ln nt ny ng ca s.
Language Phrase Dictionary khng xut hin trn thanh toolbar v khng ch.
Bn c th gi ca s ny bng cch vo menu tn Application Tools, bn s thy
Language Phrase Dictionary vi biu tng nh sau:
8.9)Khai bao, chnh sa thng tin ca khch hng s dng:

(Khi chy, ca s c tn ting Anh l Customers Information)
y l ca s bn gp khi ln u tin dng Pbx Billing System . Bn buc phi

khai bo mt s thng tin cn bn v cng ty ca bn, nu khng chng trnh s t
ng thot.
ng tin quc gia (Base Currency) v Working Mode khng phi l thng tin ca
ring cng ty nhng li l nhng thng tin quan trng chng trnh c th hot
ng chnh xc. Do vy hai thng tin ny cng c yu cu quyt nh ti ca s
ny. Bn cn c chng 11 hiu thm v Working Mode.
Bn c th hiu chnh li thng tin ny bt c lc no bn mun bng cc dng ca

s Customers Information ngoi tr Working Mode.
Biu tng ca Customers Information trn thanh toolbar nh sau:
8.10)About:
n gin l ca s cha mt s thng tin v nh sn xut phn mm, thng tin v

khch hng c cp bn quyn
System Info...: Nhp chut ln nt ny m ca s hin th thng tin v h thng,

bao gm thng tin phn cng my tnh m chng trnh ang s dng, a ci
chng trnh v cc tp tin ang c s dng.
Behind Screen...: Nhp chut ln nt ny xem mt bo biu ngn v tc gi phn

mm ny.
Bn c th tm thy biu tng ca ca s About di Application Tools nh sau:
8.11)Hp bo mt:
(Khi chy, ca s c tn ting Anh l Security Dialog Box)
Bn thy ca s ny khi chng trnh Pbx Billing System vo ch kho.

Bn phi g password ca account ang ng nhp hin thi m kho chng
trnh.
Ca s ny khng gi c t Menu, nhng c th gi c t thanh Toolbr.

Bn cn nhp chut ln nt c hnh chic cha kho gi n.
C hai cch kho Pbx Billing System: Bng Timer m bn c th chnh t
ng trong ca s Application Settings, hoc bng cch nhp biu tng ca
Security Dialog Box trn thanh toolbar.
Biu tng trn thanh toolbar ca Security Dialog Box nh sau:
Chng 9: BN TRONG QU TRNH
NG B HA BNG GI CC
BN TRONG QU TRNH
NG B HA BNG GI
CC
Pbx Billing System- Hng Dn S Dng, Bn Ting Vit
c xong chng ny bn s:
Nm c c ch ng b ha bng gi cc.
Cch gii quyt vn ng khi c hai bn ghi cc mu thun nhau.
9.1)Gii thiu qu trnh ng b ha bn cc:
Bng cc thng rt hay thay i, trong khi khch hng s dng chng trnh tnh
cc li khng c thi gian theo di v cp nht gi cc. Chnh v vy, sau
mt thi gian s dng, khch hng nhn thy chnh xc ca chng trnh tnh
cc c ngy cng km dn. l lc bn phi cp nht li bng cc. y l cng
vic tn nhiu thi gian.
Chng ti cung cp cho bn mt c ch cp nht cc t ng v thng minh.
Thng tin v t gi tin t, bng gi cc c cha trong tp tin

TelephoneRateTable.mst v TelephoneRateTable.slv. Cu trc ca hai tp tin ny
ging ht nhau v d liu c th c cp nht t tp tin TelephoneRateTable.mst
sang tp tin TelephoneRateTable.slv (v thm ch l ngc li)
TelephoneRateTable.mst c gi l Master Telephone Tariff. Chng ti chu trch

nhim cp nht tp tin ny theo nhng bin ng gi cc c cng b.
TelephoneRateTable.slv c gi l Slave Telephone Tariff. Pbx Biling System s TM
dng tp tin ny tnh gi cc. Khch hng hon ton c th thm/sa/xa ni

dung ca tp tin TelephoneRateTable.slv.
9.2)ng b ha bnh thng
C hai nhm d liu chnh cha trong tp tin TelephoneRateTable.mst v

TelephoneRateTable.slv l d liu chuyn i tin t v d liu cc nh hnh minh
ha trn. Khi cp nht th d liu ca phn tin t ca TelephoneRateTable.mst s
cp nht sang d liu ca phn tin t trong TelephoneRateTable.slv, d liu ca
phn gi cc ca TelephoneRateTable.mst s cp nht sang phn d liu gi cc

ca TelephoneRateTable.slv.
C ch no Pbx Biling System tm c bn ghi tng ng gia

TM
TelephoneRateTable.mst v TelephoneRateTable.slv cp nht qua nhau?
lm c vic ny, mi bn ghi phi c mt phn Header cha m nhn din.

Ngoi ra mi bn ghi cn c nhn thi gian (time stamp) ghi nhn thi gian cp
nht mun nht. C ngha l khi bn hiu chnh bn gi cc hay t gi tin t, thi
im hin ti s c ghi vo nhn thi gian ca bn ghi bn di.
K tip
Trn ca s Update Telephone Tariff, nu bn chn Only Update Newer
Data th qu trnh ng b s so snh nhn thi gian ca cc bn ghi tng
ng hai tp tin TelephoneRateTable.mst v TelephoneRateTable.slv. Ch
khi no nhn thi gian ca bn ghi bn TelephoneRateTable.mst mi hn bn
ghi tng ng bn TelephoneRateTable.slv th ni dung ca bn ghi bn
TelephoneRateTable.mst mi c chp ln ni dung bn ghi tng ng
bn TelephoneRateTable.slv.
Trn ca s Update Telephone Tariff, nu bn khng chn Only Update
Newer Data th qu trnh ng b ha bn cc s chp ni dung ca tt
c cc bn ghi t TelephoneRateTable.mst ln bn ghi tng ng
TelephoneRateTable.slv bt chp nhn thi gian.
Khng phi qu trnh ng b ha bng cc lc no cng din ra xung x nh

trn. Mt s trng hp cn xem xt nh sau:
9.3)Cp nht Thm v Xa:
Nu mt bn ghi no khng cn thit na v c xa khi

TelephoneRateTable.mst, qu trnh ng b ha s x l vic ny nh th no?
Nu mt bn ghi mi c thm vo TelephoneRateTable.mst, qu trnh ng b

ha s hnh x ra sao?
Xem hnh minh ha bn trn.
Qu trnh ng b ha thc cht gm 2 pha. Pha mt s qut

TelephoneRateTable.slv trc. Pha th 2 s qut TelephoneRateTable.mst. Nhim
v ca mi pha nh sau:
Trong pha 1, Pbx Billing System s tm kim cc bn ghi m ci trong

TM
TelephoneRateTable.slv xa. Pbx Billing System s c tng bn ghi mt trong

TM
TelephoneRateTable.slv v c gng i tm bn ghi tng ng bn

TelephoneRateTable.mst cn c theo ID. Nu c bn ghi no khng tm c bn
ghi tng ng bn TelephoneRateTable.mst th Pbx Billing System cho rng bn TM
ghi ny nn c xa i v s xa bn ghi . Trong hnh minh ha trn, bn ghi

s 1 ca TelephoneRateTable.slv tm c bn ghi tng ng bn
TelephoneRateTable.mst nn khng b ha. Bn ghi s 2 lc ny cha c
TelephoneRateTable.slve. Bn ghi s 3 s khng tm c bn ghi tng ng bn
TelephoneRateTable.mst nn b xa i.
Xong pha 1, Pbx Billing System sang pha th hai bng cch qut tt c cc bn ghi
TM
ca TelephoneRateTable.mst.
i vi bn ghi th nht (Tariff Record 1), Pbx Billing System tm c bn ghi TM
tng ng bn TelephoneRateTable.slv v s tin hnh cp nht d bnh thng nh

trnh by trn.
Vi bn ghi th 2 (Tariff Record 2), Pbx Billing System khng tm c bn ghi TM
tng ng bn TelephoneRateTable.slv nn t ng thm vo mt bn ghi mi, sau

chp d liu t bn ghi th 2 ca TelephoneRateTable.mst sang.
9.4)Vn x l ng v nghi thc p dng cho c bn ghi do khch hng

t to ra:
Hin tng ng c th xy ra khi c nh cung cp v khch hng cng to c

lp mt bn ghi c vai tr ging nhau trn hai tp tin TelephoneRateTable.mst v
TelephoneRateTable.slv.
V d mng in thoi di ng va c thm mt m vng mi l xyzwv thng

bo rng ri v m vng mi. Chng ti thm xyzwvo tp tin
TelephoneRateTable.mst. Trong khi khch hng cng thm vo m vng xyzw
vo tp tin TelephoneRateTable.slv. Sau mt thi gian, v mun cp nht bng cc
ca mnh theo bng cc mi nht ca chng ti, khch hng lin h v chp v
tp tin TelephoneRateTable.mst. Khi tin hnh ng b ha bng cc, hin tng
ng xy ra.
C ch no cho php Pbx Billing System pht hin ra bn ghi do khch hng t to
TM
v gii quyt hin tng ng ?

Lm th no Pbx Billing System bo ton cc bn ghi do khch hng t to ra?
TM
Cc bc sau c Pbx Billing System thc hin m bo hai yu cu v t ra.

TM
- M nhn dng (ID) c bin con gi l bin C Mu. Cc bn ghi do khch hng t
to ra s mang c mu . Trong khi cc bn ghi do chng ti to ra s mang c
mu Xanh. Bn ghi mang c mu s khng b xa hoc cp nht bi qu trnh
ng b trong bt c trng hp no.
- Pbx Billing System ch ng b ha cc bn ghi mang c mu Xanh gia tp tin
TM
TelephoneRateTable.mst v TelephoneRateTable.slv
Quay v v d trong hnh v trn. Bn ghi 2 trong TelephoneRateTable.slv khng b

ghi bi ni dung ca ban ghi 2 trong TelephoneRateTable.mst v bn ghi 2 mang
c mu .
Bn ghi 3 trong TelephoneRateTable.slv khng c bn ghi tng ng bn

TelephoneRateTable.mst nhng cng khng b xa v n mang c m .
Trong tng lai, nu khch hng khng mun gi bn ghi ring ca mnh m mun
bn ghi c vai tr ny c th c cp nht bi TelephoneRateTable.mst th ch cn
xa bn ghi ny i, thc hin li qu trnh ng b. V d trng hp to trng m

vng xyzw va nu, ch cn xa m vng xyzw mang c i v thc hin li
qu trnh ng b th m vng xyzw mang c Xanh s c chp t
TelephoneRateTable.mst sang TelephoneRateTable.slv.
Chng 10: CC CH LM VIC
CC CH LM VIC
Pbx Billing System - Hng Dn S Dng, Bn Ting Vit
Bit c cc kiu lm vic (Working Modes) khc nhau m chng trnh h
tr.
Chn chnh xc kiu lm vic ph hp nht vi nhu cu ca bn.
Working Mode l mt tham s rt quan trng ca chng trnh tnh cc. C nhiu
kiu s dng chng trnh tnh cc rt khc nhau, ty theo nhu cu ca khch
hng. Thay v vi mi m hnh s dng khc nhau phi pht trin mt phin bn
ring h tr m hnh , chng ti s dng khi nim Working Mode
chuyn i gia cc m hnh lm vic. Bn c th thay i Working Mode mt cch
d dng trn ca s Application Settings. Sau khi thay i ch lm vic, bn cn
phi ng chng trnh v chy li, m bo cc tnh nng ca ch lm vic
c b loi b v tnh nng ca ch lm vic mi c thit lp.
chuyn gia cc Working Mode, bn cn vo Application Setting, nhp chut ln

trang th 2 c tn l Options, bn s thy hp chn Working Mode. Ty theo b ci
t m cc gi tr c th chn trong Working Mode c th khc nhau. B ci t
y nht (Enterprise setup package) c cc gi tr c th chn nh sau:
Distributor Extension
Distributor
Master
Semi-Master
Slave
Hotel Master
Hotel Slave
Vi mi Working Mode, bn li c vi cc kt ni my tnh cc vi tng i v

my khch khc nhau. tm hiu v Working Mode, cch tt nht l xem xt cc
nhu cu khc nhau ca khch hng, cc s kt ni v chn Working Mode ph
hp cho nhu cu .
10.1)M hnh tnh cc trc tip n gin
My tnh n, khng ni mng, ni trc tip vi tng i bng cp RS232, tnh cc

ti chnh my ny.
y l m hnh cc khc hng nh thng chn.
Cn cu hnh Pbx Billing System chy ch Working Mode = Master

TM
Mt s khch hng cn yu cu gn my in vo cng giao tip ni tip cn li ca

my tnh v cu hnh Pbx Billing System xut li d liu nhn c t tng i
TM
ra my in. Li im ca m hnh ny, so vi vic gn trc tip my in vo tng i

l d liu xut tra my in c tnh gi cc. Nhng nhc im nh l nu bn
tt my tnh hoc ng chng trnh Pbx Billing System th cc khng xut ra TM
my in c.
Ngoi ra, c khch hng lo my tnh cc c th b ai tt, hoc v ng chng

trnh Pbx Billing System li nn mun gn thm my in song song vi my tnh
TM
nh hnh v sau:
M hnh ny ch yu lm yn lng mt s khch hng tnh hay lo xa. C 3 nhc

im ch yu bn nn nh sau:
D liu xut ra my in l d liu th thun ty. Bn phi t tnh cc bng
tay trn s liu in ra trn giy.
Do gia hai thit b pht (PBX) v nhn (My tnh cc v My in) phi c
tn hiu bo hiu lu lng (Flow control signal). Nu my in ht giy, tn
hiu bo tm dng s gi v tng i. Tng i s tm thi khng xut cc
d my tnh vn ang sn sng.
Vic hn dy trch tn hiu cho my in s lm gim mc chnh xc ca
tn hiu, kh nng nui thit b i tc (Fan Out) ca cng COM ca tng i
l c gii hng. Thit k chun RS232 khng khuyn co m hnh u dy
nh trn.
Chng ti gii thiu m hnh u song song my tnh cc v my in qu v tham

kho. Thc t chng ti ang c khch hng s dng m hnh trn.
10.2)M hnh tnh cc qua mng:
M hnh ny yu cu phi c mng my tnh. Hu ht cc doanh nghip ln u c

mng my tnh v thch s dng m hnh ny v c nhiu tin li.
Bn ci t mt bn Pbx Billing System ti my tnh cc chnh, c ni trc tip

TM
vi tng i bng cp RS232. Ty chn Working Mode ca bn Pbx Billing

System ny c t l Master. V th Master Pbx Billing System s thc hin
TM TM
vic c cng giao tip ni tip nhn d liu cc v x l ha n. Thng

thng my tnh cc s c trong phng thit b v t khi c ngi ng n
trc tip.
Khch hng c th ci t mt hoc nhiu bn Pbx Billing System trn cc my TM
tnh ni mng. Ty chn Working Mode ca cc bn Pbx Billing System s c TM
t l Slave. Sau ni Slave Pbx Billing System vo tp tin Datastore.vit trn

TM
my tnh cc chnh.
Slave Pbx Billing System cho php bn thc hin hu ht cc cng vic lin quan
TM
n bi ton tnh cc. Ch c hai tnh nng cn bn khng chy trc tip ti Slave
Pbx Billing System l tnh nng nhn d liu cuc gi qua cng giao tip ni tip
TM
v tnh nng nh th cng vic. Tuy nhin bn li c th cu hnh v ra lnh t xa

cho bn Master Pbx Billing System thc hin theo mun ca mnh.
TM
Bn Master Pbx Billing System s c hng i lnh. Khi bn t cu hnh t xa

TM
qua Slave Pbx Billing System , nu thay i ca bn c nh hng n hot ng

TM
ca bn Master Pbx Billing System , th bn Slave Pbx Billing System s t mt

TM TM
lnh tng ng vo hng i lnh ca bn Master Pbx Billing System . Mun nht TM
l 1 pht sau, bn Master Pbx Billing System s qut hng i v thc hin lnh
TM
ca bn.
Khng c gii hn s lng bn Slave Pbx Billing System c ci v chy ng TM
thi trn mng, nhng s lng bn Slave Pbx Billing System tng s lm gim tc TM
x l ca bn Master Pbx Billing System trn my tnh cc chnh.

TM
Kiu lm vic Hotel Master c chc nng gn ging vi kiu lm vic Master.
Tng t Hotel Slave s hot ng gn ging vi Slave. Ch c menu v toolbar
s thay i, du i mt s chc nng khng cn thit v xut hin thm mt s
chc nng mi. C th khi chn Hotel Master hoc Hotel Slave chng trnh s:
Du i cc chc nng sau:
Departments
Users
Organization Chart
Customer Database
Report of Defined Data
Least Call Warning
Archiving/AutoExport Settings
Advanced Auto Send Email
Telephone Bill Master
V cung cp thm cc chc nng sau:

Rooms
Guests
Guest Search
RoomRack
Pbx Command Set
Hotel Tool Box
Ni tm li, nu bn chuyn qua ch lm vic cho khch sn, cc chc nng

thun ty lin quan n nhu cu tnh cc ca doanh nghip s b du i, cc chc
nng mi dng cho nhu cu ca khch sn s xut hin. Khi bn chuyn li ch
tnh cc cho doanh nghip, th chc nng dng cho khch sn s b du i, cn
chc nng no lin quan n tnh cc doanh nghip th li ti xut hin.
10.3)Tnh cc cho hai tng i tch bit:
Nghe c v bun ci nu t vn mt doanh nghip mua hai tng i nh v s

dng c hai trong cng vic. Nhng c nhng vn lch s li khin chng ti
c khch hng s dng m hnh hai tng i nh nh va nu. u tin doanh
nghip ch c mt tng i nh. Khi doanh nghip pht trin ln hn, tng i nh
khng dung lng, h nh mua tng i mi dng cho c doanh nghip v
thay th tng i nh kia. V sau doanh nghip li m ra mt b phn kinh doanh
mi. Gim c quyt nh ti s dng ci tng i nh, c cho b phn mi thnh
lp. Nhng doannh nghip khng mun mua mt bn chng trnh tnh cc na.
H mun my tnh cc hin nay tnh cc lun cho tng i nh.
Bn ni tng i th hai vo cng COM cn li ca my tnh cc v cu hnh Pbx

Billing System nhn d liu cc c trn cng COM ny.
TM
Working Mode vn t l Master.
10.4)To tng i o:
Mt s cao c cho thu c nhu cu cung cp dch v tng i o cho cc cng ty

thu vn phng bn trong cao c. Li ch ca tng i o l tit kim cho cng ty
thu mt bng khng phi u t h thng tng i ring, nhn vin bo tr ring, m
chia s h thng tng i chung ca to nh. Yu cu t ra cho dch v tng i o
l tnh bo mt, ring t v tnh chnh xc ca bi ton tnh cc.
Nh vy tng i o l g? c thit lp nh th no?

Cng ty thu vn phng trong cao c s lin h vi cng ty in thoi thu
bao mt s trung k. Cng ty in thoi s chy dy trung k n tng i ca
ta nh.
Ch ta nh s cp cho bn mt s s ni b v lp trnh li tng i m
bo cc thng tin thoi ca bn, theo chiu ra v vo, ch trn cc trung k m
bn thu ca cng ty in thoi.
Cui cng, ch ta nh phi cung cp cho cng ty thu mt bng mt gii
php theo di v tnh cc ni b.
Lm th no cu hnh Pbx Billing System h tr dch v tng i o nh va

TM
nu?
Ci t mt bn Pbx Billing System trn my tnh cc chnh. Cu hnh bn Pbx

TM
Billing System chy ch Distributor hoc Distributor Extension. Trong ch

TM
lm vic Distributor hoc Distributor Extension, Pbx Billing System s chia d liu TM
cc th nhn c t tng i thnh 2 nhm (mc nh l 2 nhm, bn c th lin

h vi chng ti tng s nhm) cn c theo tiu chun tch bng Extension hoc
Trunk. Sau chp d liu ca nhm th nht vo c s d liu ca Semi-Master1
v d liu ca nhm th hai vo c s d liu ca Semi-Master2. C s d liu ca
Semi-Master1 l tp tin Datastore.vit lu trong th mc con tn l SemiMaster1.
Tng t, c s d liu Semi-Master2 l tp tin Datastore.vit nmg trong th mc
con SemiMaster2.
Cn ni thm v tiu chun chia d liu cc. Tng i ca bn ang qun l 10 s

Extensions khc nhau chy t 100 109. Bn chia lm hai nhm, nhm 1 gm cc
s t 100 n 104, nhm hai t 105 n 109. Vy cuc gi no c Extension t 100
n 104 s c chp vo c s d liu SemiMaster1, cuc gi no c Extension t
105 n 109 s c chp vo SemiMaster2. Nu bn to thm s ni b th 11 l
110. S 110 khng c gn vo nhm th nht v cng khng thuc nhm th 2.
Khi cc cuc gi t s 110 c hai kh nng:
Khng chuyn cho bt c c s d liu con no c.
Chuyn cho c hai c s d liu con SemiMaster1 v SemiMaster2
Cch phn d liu theo Trunk c nguyn tc hon ton tng t cch phn theo
Extension.
im khc nhau gia hai ch lm vic Distributor v Distributor Extension l:
Distributor: Khng tin hnh tnh cc cc bn ghi nhn c t tng i.

Ch lm vic phn phi bn cc cho hai c s d liu con.
Distributro Extension: Tnh cc tt c cc bn ghi cc nhn c. Sau
mi tin hnh phn phi bn cc cho hai c s d liu con. Trong ch
ny, ti ca bn Pbx Billing System trn my tnh cc chnh s cao hn
TM
ch Distributor.
Cc cng ty thu vn phng s ci t mt bn Pbx Billing System v cu hnh TM
lm vic ch Semi-Master. ch Semi-Master, Pbx Billing System s hot TM
ng vi y mi tnh nng ch ngoi tr tnh nng nhn cc t cng giao tip

ni tip. C ngha l bn c th nh th to v gi bo biu, in xut ha n cc,
lp bng cc ring. Bn cn ni Semi-Master Pbx Billing System vo tng TM
Datastore.vit trn my tnh cc chnh. Mi cng ty thu vn phng ch nhn thy

cuc gi ca chnh mnh, khng th nhn thy cuc gi ca cng ty khc.
Semi-Master Pbx Billing System qun l mt bng cc ring. Do vy cng mt

TM
kiu cuc gi, SemiMaster1 c th tnh gi cc khc vi gi cc ca

SemiMaster2. Tt c l ty thuc vo bng cc m cng ty thu mt bng nh.
Cch thc ci t ch lm vic Distributor v Distributor Extension:
Trn ca s Application Settings, vo trang th 2, chn Distributor hoc Distributor

Extension trong Working Mod
Bn phi s c mt nt nh hin ra. Nhp chut ln nt ny m ca s Semi-Master

Setting nh hnh bn di.
Ca s Semi-Master Setting c hai trang tn l Semi-Master 1 v Semi-Master

2, ni dung ging ht nhau. Trang th nht t tham s cho SemiMaster1, trang th
2 t tham s cho SemiMaster2. Ngoi ra cn phn ty chn chung cho c hai nm
bn phi ca s.
Trc ht xin cp n phn ty chn chung cho tt c cc Semi-Master:
CDR Distributed By: Chn tiu chun phn tch cuc gi. C hai tiu chun c
th chn l Extension hoc Trunk. Ty theo gi tr chn y m danh sch bn
di mi trang ty chn ca Semi-Master s t ng i sang l danh sch
Extension hay danh sch Trunk.
Undistributed CDR: Ty chn t qui tc ng x cho cc cuc gi khng thuc

Semi-Master no c. V d nh trng hp ca s Extension 110 va nu. Cc gi
tr c th l:
Send To All Semi-Master: Phn cc cuc gi khng c phn chia tng
minh cho tt c cc Semi-Master.
Do Not Send To Semi-Master: Khng phn cc cuc gi khng tng minh.
Distributor Will:
Keep A Copy Of Semi-Masters CDRs: Hp chn ny ch tch cc nu bn
chn Working Mode = Distributor Extension. Cn nu Working Mode =
Distributor, th hp hi chn ny khng c ngha g, v vy s m, v khi y
Distributor Hotel Management System s khng lu CDR no c. Nu hp chn
TM
ny c nh du cho, Distributor Hotel Management System s lu li mt TM
bn ca cc CDR thuc v Semi-Master. Dng Distributor Hotel Management

System bn c th to ha n cho c cc cuc gi thuc v Semi-Master. Nu
TM
hp chn ny khng c nh du cho, Distributor Hotel Management System TM
s vn chp mt bn CDR ca Semi-Master nhng nh du n cho cc CDR
(Bn vn c th tm thy cc CDR ca Semi-Master trong ca s Call Record

Modifier, nhng khng in ha n cho cc cuc gi c).
Online Display Semi-Masters CDRs: Nu hp chn ny c nh du cho,

cc cuc gi ca Semi-Master vn hin th trn ca s theo di cc trc tuyn
ca Distributor Hotel Management System . Ngc li, Distributor Hotel
TM
Management System s y CDR sang Semi-Master m khng hin th chng ln

TM
mn hnh theo di cc trc tuyn.
When Opening/Closing Distributor: t hnh vi cho phin bn Pbx Billing

System i v c s d liu Semi-Master:
TM
Dont Launch Semi-Master: Khng t ng gi Semi-Master cng chy

trn my tnh cc chnh. Nh vy d liu cc c phn cho mi Semi-
Master s nm trong b m ca Datastore.vit, m khng c x l. D liu
s i cho n khi khch hng chy Semi-Master t my xa s tin hnh x
l mt ln.
Leave Semi-Master Running: S khi ng Semi-Master cng chy trn
my tnh cc chnh, a biu tng ca Semi-Master chy trn thanh
System Tray bn cnh ng h ca h thng. Khi ng chng trnh tnh
cc Pbx Billing System chnh (ang chy ch Distributor hoc
TM
Distributor Extension), th c bng Semi-Master tip tc chy trn thanh

System Tray.
Kill Semi-Master Immediately: Ging nh ty chn th 2, nhng khi ng
Pbx Billing System chnh, s ng tc thi (kill) c hai Semi-Master ang
TM
chy trn thanh System Tray.

Send Close Request To Each Semi-Master: Ging nh ty chn th 2,
nhng khi ng Pbx Billing System chnh, s gi yu cu ng (Close
TM
Request) n cho mi Semi-Master. Semi-Master s khng t ng ng li

tc th m i ti a 1 pht sau mi ng.
Re-output All Call Data Or Limit To

From Date, To Date: t phm vi thi gian lc cuc gi, hoc p dng cho tt
c cc cuc gi hin c trong c s d liu chnh. Khi bn nhp chut ln nt
Output, cc cuc gi ny s c em ra xem xt v phn phi li cho tng Semi-
Master ging nh khi va nhn c n. ngha ca chc nng ny l cho php
bn thc hin li vic phn phi sau khi thay i ty chn.
Di y l ngha ca cc ty chn ca tng Semi-Master:
Semi Master 1s Folder: t ng dn vo th mc con cha tp tin c s d liu

Datastore.vit ca Semi-Master1. Mc nh, Semi-Master1 c lu trong th mc
con tn l SemiMaster1.
Openned By Using Account: Ti khon mc vo c s d liu Datastore.vit ca

cc Semi-Master.
Password: Mt khu m Datastore.vit ca Semi-Master. Mc nh mt khu l

Operator.
Extension (hoc Trunk): Nhp chut xem danh sch cc Extension hin c.
Chn Extension cho Semi-Master.
10.5)H tr t xa:
Chng ti thit lp h thng my ch chuyn phc v tnh cc mt cch chuyn

nghip. My ch ca chng ti gn cng lc vi hai loi tng i khc nhau, c
ci t cng lc nhiu phin bn Pbx Billing System nhm ngay lp tc c th gi
TM
lp c trng hp ca khch hng.
Cu hnh my ch ca chng ti nh sau:

Intel XEON 2.4 GHZ
1 GB RAM
40 GB HDD
1.4 Floppy Disk
2 USB
External USB modem
2 Serial Ports
Windows 2000 Adv Server, service pack 2.
Do s lng khch hng s dng chng trnh tnh cc ca chng ti rt nhiu v

mi tun u c thm khch hng mi. Chnh sch h tr khch hng ca chng ti
nh sau:
Ci t v hun luyn s dng ln u trong vng 4 n 6 ting.
Sau mt tun khch hng t tm hiu chng ti s tin hnh hun luyn ln
2, thi gian khong 4 ting.
Nu sau khch hng vn thy cn thit phi hun luyn thm hoc thc
mc nhng tnh nng khng phi l li ca chng trnh, nhng cn ngi
n tn ni, khch hng phi tra chi ph nhn cng cho tng ln dch v.
La chn th 2 l khch hng lp t modem v cho php chng ti h tr t
xa. H tr t xa s khng tnh tin nhn cng trong thi gian 1 nm k t
ngy ci t. Nu khch hng nm ngoi Tp H Ch Minh, ch phi tr tin

cc ph cuc in thoi h tr m thi.
Trn y l chun dch v ca chng ti. Vi tng trng hp khch hng c th,
cc iu khon nu trong hp ng s c gi tr p dng cao hn chun chung va
nu.
Bng h thng h tr khch hng c u t, chng ti m nhim lun dch v

tnh cc cho khch hng trn gi nu khch hng c nhu cu. c im ca dch v
tnh cc trn gi l chng ti lo mi vn lin quan n vic tnh cc, bao gm
c vic qun l my tnh cc cho khc hng. nh k, ti ngy cho trc ca mi
thng, chng ti s gi ha n tnh cc theo yu cu n khch hng.
Dch v tnh cc trn gi bao gm cc cng vic sau:
Mi tun log vo my tnh cc ca khch hng kim tra hot ng ca
chng trnh v chp tp tin cha d liu cc v my ch ca chng ti.
To mt kho d liu ring cho tng khch hng trn my ch ca chng ti.
Cp nht d liu cng ty ca khch hng khi c s thay i.
Nhp ton b d liu cuc gi trong thng ca khch hng v to bo biu
theo yu cu. Trn my ch ca chng ti, bng cc lun c cp nht
nhng thay i gn y nht. Cui cng gi ha n cc cho khch hng.
10.6)Tm tt c im cc ch lm vic:
S Cc tnh nng Master Slave Distributor Distributor Semi-
T Hotel Solution Extension Master
T
1 Bt gi CDR trc tip t tng i Yes No Yes Yes No
2 Vit d liu th CDR vo tp tin log Yes No Yes Yes No
3 Nhp d liu th CDR t tp tin Yes Yes Yes Yes Yes
4 Xut d liu ra tp tin ngoi. Yes Yes Yes Yes Yes
5 To ha n cc in thoi v ha n Yes Yes Yes Yes Yes
khch sn trc tip bng tay
6 T ng gi ha n qua email Yes No No No Yes
7 nh th thc hin cng vic Yes No No No Yes
8 T ng chp CDR file qua dch v FTP Yes No No No Yes
ln my ch FTP.
9 T ng xut d liu c v tp tin ngoi Yes No No No Yes
v xa khi c s d liu
10 Cu hnh li chng trnh Yes Yes Yes Yes Yes
11 Nhp cc d liu c s nh: Phng ban, Yes Yes Yes Yes Yes
ngi dng, bng gi cc in thoi,
danh sch s in thoi, danh sch trung
k.
12 ng b ha bng cc Yes Yes Yes Yes Yes
13 Xut cc ra tp tin ngoi Yes No Yes Yes No
OnlineCDR.mdb
14 Phn phi CDR da trn Extension hoc No No Yes Yes No
Trunk
15 Phn phi v lu li mt bn sao d liu No No No Yes No
cuc gi tnh ra gi cc
Chng 11: KINH NGHIM S DNG
KINH NGHIM S DNG
Bit cch khai thc chng trnh mt cc hiu qu hn thng qua cc v d
c th.
11.1)Kha chng trnh tm thi:
Trn thanh toolbar bn c th nhn thy nt c hnh chic cha kho mu . Nhn
ln chic cha kho kho tm thi Pbx Billing System ngoi tr chc nng nhn
cc vn hot ng. Khi mun thc hin bt c hnh vi no, cn nhp ng
password ca service user ang ng nhp.
Biu tng ca kha nh sau:
11.2)Log li ca chng trnh:
Pbx Billing System to mt log file tn Pbxlog.txt ghi nhn mi s c xy ra

trong sut qu trnh hot n. Cn phn bit system log file v log file ca d liu
th nhn c t tng i.
11.3)D liu th gi ra t tng i:
D liu th nhn c t Pbx c lu dng text trong th mc

\PbxHomeFolder\Logs.
C th ti nhp d liu th bng cng c Import Call Detail Record.
11.4)Cuc gi cha bit (unknown):
Khi thy xut hin cuc gi vi ch n l Unknown th c ngha l bn khng

nhp d liu tnh cc cho nhng cuc gi nh th. Cn xem li:
c m vng cho cuc gi ny cha. Nu cha th nhp ngay vo. Sau khi nhp
xong Pbx Billing System s t ng tnh li cho cc cuc gi .
Nu c m vng trong mt bng gi cc no ri th cn kim tra thm tham

s trung k ca cuc gi c thuc vo bng cc ny khng.
11.5)System User, System Department:
Pbx Billing System t to ra mt phng ban o l System Department, sau to

mt nhn vin o l System User. Bn khng nhn thy c phng ban v nhn
vin ny bng ca s Departments hay Users. System User s l ch s hu, hay coi
l c gn ca cc ti nguyn cha gn chnh th cho ai. V d mt thu bao n
cng cng, khng gn cho ai c, nh v mi ngi vn c th dng my ny gi
i. Nhng cuc gi ca my t my ny c tnh cho System User.
Khi to bo biu, nu thy System User xut hin, cn xem th Extension hay
Access Code dng gi cc cuc ny c thc s l dng chung hay nn gn cho mt
nhn vin thc s no .
11.6) Lm th no chy chng trnh t ng khi khi ng Ms Windows

m khng cn phi dng li g User Name v Password:
-ng chng trnh vy chy li.

-Ti ca s hi User name v password, nhp vo account ca Admin (user name =
admin, password = admin).
-Vo menu Security Manager v chn Change Password. Bn phi xo trng
password cho Admin bng cc trong Current Password bn g vo admin, hai
cn li b trng.
-ng chng trnh Pbx Billing System v chy li. Kh Pbx Billing System
chy thng lun m khng dng li hi User Name v Password.
-Mun chng trnh chy t ng khi khi ng Ms Windows, bn phi chp link
ca Pbx Billing System vo th mc Startup.
Lu : Admin l account mc nh ca Ms Access, khng phi l account ca Pbx

Billing System. Do vy m bn khng tm thy admin trong danh sch Service
User ca ca s Account & Permission. Nhng Admin s ly cng thm quyn vi
Operator. Do vy bn c th cp quyn cho Admin gin tip qua cp quyn cho
Operator.
Nh th admin c quyn rt hn ch. Bn khng th dng admin thay i cu

hnh ca Pbx Billing System c. Vy khi no bn mun log vo bng account
khc, bn phi quay vo Change Password v t password no cho Admin. Mt
khi Admin c password th khi chy Pbx Billing System bn s gp ca s log on.
Mt s ri ro:
-Chng trnh ca bn ang chy m khng c password bo v. Bt c ai c th
truy xut my tnh ca bn, l u c th t nhiu ly c thng tin t Pbx Billing
System.
-Bn c th tng tnh bo mt bng cch t Systray Icon gi tr Automatic, t

password khi phc ca s t Systray. Khi chng trnh s chy thng khi
khi ng Ms Windows v chy Systray. Khi mun xem chng trnh, ngi
dng nhp p biu tng ca Pbx Billing System trn thanh Systray v phi tr
li ng password. Nu tr li khng ng password th khng a c chng
trnh v dng ca s thng thng. Nhng nu bn qun password ny th l mt
tai ha. Khi bn khng th dng c chng trnh d rng n vn ang chy tt.
Bn ch c th cu cc cuc gi hin ang lu trong chng trnh bng cch lm
nh sau: Chp tp tin Datastore.vit sang mt ch an toan. Uninstall chng trnh i
ri ci li t u. Bn phi nhp li bng tay mi tham s v cng ty ca bn. Sau
khi lm xong cc bc trn, bn i import cc bn ghi t tp tin Datastore.vit c.
11.7)V d cc bng cc thng dng ca cc tng i khc nhau:
Xin c lit k y mt s mu c trng cho mt s nhn hiu PBX. Hu ht

PBX u cho php bn lp trnh li nh dng ca CDR, cho nn bn ng ngc
nhin nu bn c cng nhn hiu tng i nhng khc CDR format so vi d liu
m ti cung cp.
Alcatel PBX:
731 278 --> 1 NAT 18/09/00 8:17 1-04 088228333

732 352 --> 19 URB 18/09/00 8:16 1-55 819374
733 231 --> 2 NAT 18/09/00 8:18 1-09 090903792
734 361 --> 3 NAT 18/09/00 8:20 0-43 091940180
735 276 -T> 14 URB 18/09/00 8:18 4-28 883432
736 306 --> 5 NAT 18/09/00 8:22 1-47 088228333
737 306 --> 11 NAT 18/09/00 8:25 0-07 03482
738 260 -T> 2 URB 18/09/00 8:26 0-44 883515
Aristel :
Co Ext S Telephone Number Account MM/DD Start Duration Ring

01 12 0913234354 9125 12/01 08:35 00:05'35"
05 12 X 12345698 12/01 09:00 00:09'45"
02 17 D Incomming 1111 12/01 09:11 00:05'15'
Panasonic PBX:
1/31/01 * 2:05PM 102 02 < incoming > 00:01'49" ....

1/31/01 2:07PM 107 01 8291354 00:02'00" ..07
1/31/01 2:09PM 101 02 8244666 00:00'07" ..01
1/31/01 2:10PM 101 02 < incoming > 00:01'12" ....
1/31/01 2:12PM 106 01 090589469 00:00'36" ..06
1/31/01 2:13PM 106 01 090589469 00:01'21" ..06
1/31/01 2:12PM 107 02 091908199 00:02'46" ..07
1/31/01 2:15PM 106 01 090818254 00:01'37" ..06
1/31/01 2:18PM 106 01 063834278 00:00'29" ..06
1/31/01 2:19PM 106 01 090708939 00:01'08" ..06
1/31/01 2:31PM 106 02 091919422 00:00'28" ..06
Siemens PBX:
1 321 426772 091916062 1. 9.1999 7:37:31 0: 1: 7

2 002 426774 091802104 1. 9.1999 7:40: 7 0: 0:31
3 415 102114 091916062 1. 9.1999 7:49:30 0: 0:19
4 214 426776 064852633 1. 9.1999 7:49:33 0: 1:58
5 415 100631 091916062 1. 9.1999 8: 0:56 0: 0:40
6 415 102152 090750949 1. 9.1999 8: 3: 0 0: 0:35

7 415 426773 090750949 1. 9.1999 8: 4:32 0: 0:39
8 416 426772 091916062 1. 9.1999 8: 4:25 0: 1:15
9 416 100631 091916062 1. 9.1999 8: 5:41 0: 0:23
Ericson PBX:
N 102 00 237 T001001 08/06 08:18 00:05:50 71018360360

& 0000 0000
N 103 00 215 T001002 08/06 08:24 00:00:16 71011260

& 0000 0000
N 104 00 228 T001001 08/06 08:25 00:00:14 71018466003

& 0000 0000
N 105 00 278 T001005 08/06 08:25 00:00:32 71018265172

& 0000 0000
N 106 00 215 T001006 08/06 08:25 00:00:52 71011260

& 0000 0000
N 107 00 208 T001004 08/06 08:22 00:06:34 71011260

& 0000 0000
N 108 00 275 T001003 08/06 08:23 00:06:04 71015111373

& 0000 0000
N 109 00 278 T001001 08/06 08:28 00:01:38 71018259561

& 0000 0000
A 110 00 200 T001007 08/06 08:33 647788

& 0000 0000
N 111 00 216 T001005 08/06 08:34 00:00:26 71018202535

& 0000 0000
Ngoi ra, Ericson cn c cc dng khc nh sau:
00 002 030106 347 159 0000 9 88202608 a 0009 a

0.00 I *#02 9 88202608
00 003 030106 347 159 00007 0000 9 8202608 a 0012 a
0.00 I *#04 9 8202608
00 004 030106 348 153 00032 0000 9 090365017 a 0009 a
0.00 I *#06 9 090365017
00 005 030106 348 153 00026 0000 9 090365017 a 0009 a

0.00 I *#09 9 090365017
hoc
001 030129 2231 100 000110 5 0000 823423423 a 2344 01

002 030129 2232 101 000212 3 0000 0044234234 a 1232 01
003 030129 2232 102 000213 2 0000 00189898234 a 9723 02
004 030129 2233 103 000105 132 0000 0568234234 a 8992 03
005 030129 2234 104 0125 234 0000 171234233 a 0992 02
006 030129 2235 105 232 2 0000 1710010234324 a 8768 01
007 030129 2236 106 423 34 0000 899234234 a 9982 09
008 030129 2237 107 515 12 0000 723423423 a 8000 04
009 030129 2238 108 612 10 0000 90234234 a 2342 05
010 030129 2239 109 123 09 0000 9234234234 a 2345 06
Trong CDR trn:

- nh dng ngy gi l yyddmm. V d 030129 tc ngy 29 thng 1 nm 2003.
- nh dng thi im gi l hhmm. V d 2234 l 22h34. y l thi im kt thc
cuc gi ch khng phi l thi im bt u cuc gi.
- Thi lng c nh dng hhmmss. V d 000110 l 1pht v 10 giy.
Philips PBX:
O 112 700 868303 00:00 09/29 08:50:09 00:01:27 $

O 112 700 087330154 00:00 09/29 10:34:38 00:01:23 $
O 112 700 8684956 00:00 09/29 11:27:12 00:00:25 $
O 112 700 868840 00:00 09/29 11:29:05 00:00:21 $
O 210 700 868840 00:00 09/29 12:48:11 00:00:51 $
O 112 700 843425 00:00 09/29 15:28:55 00:00:20 $
O 112 700 868633 00:00 09/29 17:24:57 00:01:17
O 112 700 0913947664 00:00 09/29 17:56:16 00:01:25 $
O 112 700 0913941370 00:00 09/29 18:19:10 00:00:40 $
O 210 700 0896053635 00:00 09/29 18:43:39 00:01:17 $
O 210 700 089601315 00:00 09/29 18:45:15 00:01:01 $
Xem thm cch cu hnh Pbx Billing System tp tin hng dn dng PowerPoint.
11.8)Gii hn kch thc d liu xut sang cc ng dng khc
Khi xut d liu cc sang cc ng dng khc ca Microsoft nh Ms Word, Ms

Excel, bn c th gp bo li nh hnh di y. L do l b Office c gii hn s
bn ghi c th xut. i vi vic xut ha n sang Ms Word 2000 hoc Ms Excel
2000, s trang ti a bo biu c th l vo khong 230. Nu my bn ci Office
2003, bn c th xut c bo biu di hn mt t.
Nu gp phi bo li khi xut lng ln d liu, bn nn tm cch chia nh d liu

ra v xut nhiu ln. V d i vi bo biu, bn c th to bo biu vi thi on
ngn hn, khi s c t bn ghi hn.
11.9)Vn Unicode v nhp liu trong ngn ng khc ting Anh.
Nu bn ang dng b chng trnh chy trn nn Ms Office 2000 th c hn ch l

chng trnh khng h tr 100% Unicode. Bn c th nhp liu bng Unicode cho
ngn ng khc ting Anh, bn c th nhn thy d liu hint th ra mn hnh nh
mong i. Tuy nhin khi xut d liu ra cc dng khc ca b Microsoft Office, v
d nh Ms Word, Ms Excel, d liu ca bn c th khng hin th ng nh ban
u.
V d: Ha n dng ngn ng khc ting Anh, nu in trc tip th ngn ng vn

c bo ton, nhng nu xut sang Ms Word hoc Ms Excel th cc k t khng c
trong ting Anh s c th b i. i vi th khng nh, nu thng tin khch hng
v mt s thng tin khc s dng thay cho t kho, m dng ngn ng khc ting
anh, th khi thay vo th khng nh s c th khng gi c ng ngn ng bn
chn.
Vn va nu nm ngoi kh nng ca chng trnh. Bn hy kin nhn i cc

b Office sp ti. Mt khi b Office h tr ton din Unicode th vn k trn t
ng c gii quyt.
Ph lc: S U DY & CC THNG
TIN QUAN TRNG KHC
S U DY & CC
THNG TIN QUAN TRNG
KHC
Bit c s u dy cho cc kiu connector khc nhau.
Bit c mt s vn , gii hn ca Ms Access v Ms Outlook, l cc cng
ngh nn m ng dng ny pht trin da trn .
A)1CABLE WIREMAP
A.1)Nullmodem 9p-9p
(To Computer 1). (To Computer 2).
PIN D-SUB FEMALE to Computer 1.

9 PIN D-SUB FEMALE to Computer 2.
D-Sub 1 D-Sub 2
Receive Data 2 3 Transmit Data
Transmit Data 3 2 Receive Data
Data Terminal Ready 4 6+1 Data Set Ready + Carrier Detect
System Ground 5 5 System Ground
Data Set Ready + Carrier Detect 6+1 4 Data Terminal Ready
Request to Send 7 8 Clear to Send
Clear to Send 8 7 Request to Send
A.2)Nullmodem 9p-25p

D-Sub 9 D-Sub 25
A.3)Nullmodem 25p-25p

D-Sub 1 D-Sub 2
A.4)Modem 9p-25p
This cable should be used for DTE to DCE (for instance computer to modem)
connections with hardware handshaking.
(To Computer). (To Modem).
9 PIN D-SUB FEMALE to the Computer

25 PIN D-SUB MALE to the Modem
Female Male
Shield 1
Transmit Data 3 2
Receive Data 2 3
Request To Send 7 4
Clear To Send 8 5
Data Set Ready 6 6
System Ground 5 7
Carrier Detect 1 8
Data Teminal Ready 4 20
Ring Indicator 9 22
A.5)Modem 25p-25p
This cable should be used for DTE to DCE (for instance computer to modem)
connections with hardware handshaking.
(To Computer). (To Modem).
25 PIN D-SUB FEMALE to the Computer

25 PIN D-SUB MALE to the Modem
Female Male
Shield Ground 1 1
Transmit Data 2 2
Receive Data 3 3
Request To Send 4 4
Clear To Send 5 5
Data Set Ready 6 6
System Ground 7 7
Carrier Detect 8 8
Data Teminal Ready 20 20
Ring Indicator 22 22
A.6)Printer 9p-25p
Use this cable between two a computer DTE and a printer DTE devices.
(To Computer). (To Printer).
9 PIN D-SUB FEMALE to Computer

25 PIN D-SUB FEMALE to Printer.
D-Sub 1 D-Sub 2
Clear To Send + Data Set Ready 8+6 20 Data Terminal Ready
Carrier Detect + Data Terminal Ready 1+4
Ground 5 7 Ground
A.7)Printer 25p-25p
Use this cable between two a computer (DTE) and a printer (DTE) devices.
(To Computer) .(To Printer).
25 PIN D-SUB FEMALE to Computer

25 PIN D-SUB FEMALE to Printer.
D-Sub 1 D-Sub 2
Clear To Send + Data Set Ready 5+6 20 Data Terminal Ready
Carrier Detect + Data Terminal Ready 8 + 20
Ground 7 7 Ground
A.8)Definition: DTE & DCE

To prevent devices from attempting to talk to each other along the same wires,
devices are devided into two types. Devices such as terminals which use pin 2 for
output are known as DTE- Data Terminal Equipment. Devices such as modems
which use pin 2 for input are known as DCE- Data Communiation Equipment.
According to RS232, DTE devices should have male connectors and DCE devices
should have female connectors. Howerver, manufacturers do not always comply
with this rule and it is not always immediately obvious whether a given device is
DTE or DCE.
A.9)Wiring
Wiring a cable for DTE to DCE communication is easy. All wires goes straight from
pin x to pin x.
But wiring a cable for DTE to DTE (nullmodem) or DCE to DCE requires that some
wires are crossed. A signal should be wired from pin x to the opposite signal at the
other end. With opposite signals I mean for example Transmit & Receive.
B)CC THNG TIN QUAN TRNG KHC
B.1)Microsoft acticle related to Ms Access.
B.1.1)A program is trying to automatically send e-mail on your behalf
PSS ID Number: Q263084

Article last modified on 11-04-2000
WINDOWS:2000
======================================================================
-----------------------------------------------------------------------------
--
The information in this article applies to:
- Microsoft Access 2000

-----------------------------------------------------------------------------
--
Novice: Requires knowledge of the user interface on single-user computers.
This article applies to a Microsoft Access database (.mdb) and a Microsoft

Access project (.adp).
SYMPTOMS
========
When you run the SendObject macro action or the SendObject Visual Basic for
Applications method with the EditMessage argument set to No, you may receive
the
following message:
A program is trying to automatically send e-mail on your behalf.

Do you want to allow this?
If this is unexpected, it may be a virus and you should choose "No".
The Yes button in the dialog box is disabled for a few seconds, and then you
are
able to click Yes. If you click Yes, the e-mail message is sent. If you click
No, the message is not sent, and you then see one of the following error
messages.
With the SendObject Macro Action:
Microsoft Access can't send a message for the reason stated in the
preceding
alert.
Resolve that problem, and then send the message again.
With the SendObject VBA Method:
Run-time error '2293':
preceding
alert.
CAUSE
=====
You have applied the Outlook E-mail Security Update.
MORE INFORMATION
================
For additional information about this security update, click the article
number
below to view the article in the Microsoft Knowledge Base:
Q262631 OL2000: Information About the Outlook E-mail Security Update
Steps to Reproduce the Behavior

-------------------------------
1. Apply the Outlook E-mail Security Update on a computer that is running

Access
2000 and Outlook 2000.
2. Open the sample database Northwind.mdb.
3. In the Database window, click Macros, and then click New.
4. Create a new macro that has the following actions:
Macro Name Action

-----------------------
TestSend SendObject
TestSend Action Arguments

-------------------------------
SendObject
Object Type: Report
Object Name: Catalog
Output Format: Rich Text Format
To: <email address>
Edit Message: No
5. On the File menu, click Save.
6. On the Run menu, click Run. Note that you receive the first message, "A
program is trying to automatically...", that is described in the "Symptoms"
section of this article. If you click Yes, your e-mail message is sent. If
you click No, you see the error message:
preceding
alert.
Resolve that problem, and then send the message again.
7. Close the macro, and then on the Insert menu, click Module.
8. In the new module, type the following code:
Sub VBATestSend()
DoCmd.SendObject acReport, "Catalog", "RichTextFormat(*.rtf)", _
"<email address>", "", "", "This is a test", "", False, ""
End Sub
9. In the Immediate window, type the following line, and then press ENTER:
VBATestSend
Note that you receive the message, "A program is trying to automatically...",
that is described in the "Symptoms" section of this article. If you click
Yes,
your e-mail message is sent. If you click No, you receive the following error
message:
Run-time error '2293':
preceding
alert.
REFERENCES
==========
For more information about how other Microsoft Office products may be
affected
by the Outlook E-mail Security Update, please see one of the following
articles
in the Microsoft Knowledge Base, depending on which version of Outlook you
have:
Q262634 OL2000: Known Issues with the Outlook E-mail Security Update
Q262618 OL98: Known Issues with the Outlook E-mail Security Update
If you have questions about uninstalling the update, see the "Outlook Email
Security Update - Frequently Asked Questions" page at the following Microsoft
Web site:
http://officeupdate.microsoft.com/2000/articles/Out2ksecFAQ.htm
Additional query words: prb patch errmsg run time error 2293 Microsoft Access
can t send a message for the reason stated in the preceding alert.
======================================================================
Keywords : kberrmsg kbinterop kbdta
Technology : kbAccessSearch
Version : WINDOWS:2000
Issue type : kbprb
=============================================================================
Copyright Microsoft Corporation 2000.
Office 2000 Service Pack 2, Windows 2000 Service Pack 2 u c km Outlook

Security Update. Mt khi ci, bn khng thn uninstall c.
B.1.2 Gii php khc phc
- Khng c gii php bng cch lp trnh my tnh khng hin th ca s nh hnh
phn B.1.1. Bn c tm thng tin v iu ny trn trang web ca Microsoft
www.microsoft.com hoc tm cm t A program is trying to
automatically send e-mail on your behalf trn www.google.com
bit thm kin ca cc chuyn gia v vn n ny.
- g c mail, phi ch 5 giy v nhp chut ln ca s bo mt. Thng thng

th ngi s dng phi lm vic ny. Nhng may mn thay, chng ta c th vit mt
ng dng c lp, gi lp ng hnh vi cn thit, thay th cho ngi s dng. Ti
vit chng trnh bng ngn ng Windows Script, c tn l ByPass.vsb, c lu
trong th mc m bn ci chng trnh. ByPass.vbs s chy nh mt process cho
nn bn s khng thy c chng trnh no hin ra trn mnh hnh. ByPass.vbs s
chy trc khi email c gi. ByPass.vbs s i 5 giy, sau lin tc tm kim
trong thi gian khong hn na pht, ca s ca Outlook Sercurity (c tn l
Microsoft Outlook). Nu ByPass.vbs tm thy ca s ny, n s:
Tch cc ca s ny (thanh tiu phi mu xm khi ca s tch cc)

Gi s kin nhp chut ln nt Yes.
Nh vy ByPass.vbs thc hin ng vic m ngi dng phi thc hin l i

5 giy ri nhp chut ln nt Yes. 5 giy l thi gian Microsoft bt phi i nt
Yes tch cc. i 5 giy s lm gim tc gi mail nu chng trnh gi l c
xu.
Lu quan trng:
Vic gi s kin nhp chut ln nt Yes s gi n ca s tch cc vo thi

im . Chnh v vy ByPass.vbs phi tch cc ca s Microsoft Outlook trc
khi gi s kin Click-Yes. C ch ny s hat ng han ho nu nh bn
my tnh chy mt mnh, khng ng chm vo. Nhng nu bn ang s dng
my tnh, v ng lc ByPass.vbs tch cc ca s Microsoft Outlook th bn li
nhp chut vo ca s khc. S kin Click-Yes khi s b gi nhm vo ca
s m bn va chn. Trong trng hp ny, Pbx Billing System / Hotel
Management System s dng li i ngi dng ng ca s Outlook Security
(c th nhn Yes, c th nhn No). Bn cn phi thc hin vic ny bng tay.
ByPass.vbs s khng chy c nh mun nu bn kha my tnh, hoc t

Screen Saver c mt khu. Bn c th thc mc nh th no l kha my tnh.
Ly v d nu bn ang dng Windows NT 4.0 hoc Windows 2000, bn c th
kha my tnh bng cch nhn Ctrl-Alt-Del, bn s thy ca s Windows
Security, nhp chut ln nt Lock Computer s kha my tnh ca bn li.
Nh vy nu bn s dng tnh nng gi mail ca Pbx Billing System / Hotel

Management System, bn cn ch v trnh hai trng hp va trnh by trn.

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HNG DN S DNG

PHN MM PBX BILLING

Ti liu ny c cp nht cho phin bn 4.1 . Ti rt c gng cp nht ti liu theo

Ti liu c chun b bng ting Vit vi mc ch dnh cho cc cng ty trong

Ti tm chia bn c lm hai nhm: Ngi dng bnh thng v K s k thut.

ch cui cng v duy nht l xut cc ha n. H khng quan tm lm n

Chng 1 Gii thiu v chng trnh. C ngi dng bnh

D l k s hay ngi dng bnh thng, nu c thi gian, bn nn c ht c ti

Khi chuyn qua ch h tr m hnh hot ng ca khch sn (Hotel Management

Nh vy c th kt lun ngn gn nh sau:

i vi ngi quen s dng cc chng trnh tnh cc khc, c th nhy

GII THIU CHNG

c xong chng ny, bn s:

- Pbx Billing System l phn mn ghi v tnh cc tng i ni b chuyn dng,

- Pbx Billing System chy trn h iu hnh:

Pbx Billing System c th:

- H tr tnh cc khng ch theo s ni b m cn c th theo mt m truy xut

- Tr gip trc tuyn cho ngi s dng. Ti bt ca s bt k, ch cn nhn F1, s

- Cung cp 54 bo biu (ha n cc) chun, p ng mi nhu cu ca khch hng.

- Ngoi ra cn c 12 bo biu c thit k c bit cho nhu cu ca khch sn,

- Xut cc bo biu ny sang cc phn mm x l vn bn hay bng tnh nh

- Cu hnh to v gi bo biu chun mt cch t ng ti thi im nh trc.

- Cho php bn to bo biu cho chnh d liu m bn nhp. V d danh sch

- Ha n in thoi c th tnh theo h thng tin t bt k. Pbx Billing System s

- Ngoi ch nhn trc tuyn, Pbx Billing System cn h tr ch nhn d liu

- C an ton cao. Pbx Billing System ghi d liu nhn c ca tng i 2 ln

- Yu cu ti nguyn my tnh ti thiu. Pbx Billing System chy trn mi trng

- c thit k cho vic x l phn b theo m hnh Master/Slave. Ch mt my tnh

biu cc in thoi. Bn c th dng PC bt k trn mng thc hin hu ht

- T ng pht hin ra cc s sut ca ngi s dng nh qun khai s ni b, qun

- Ti mt thi im Pbx Billing System c kh nng h tr tnh cc theo nhiu

- H tr bo mt v phn quyn thng qua nhm chc nng Security Manager. Bn

- Cho php ti x l cc trn cc cuc gi hin c trong c s d liu theo bng gi

- nh dng bn ghi cc th ca tng i c th nh ngha trong chng trnh bt

c xong chng ny, bn s:

Pbx Billing System gm cc tp tin sau

Sau khi ci t xong, cu trc th mc ci s nh hnh di y:

Bn c gii thiu s qua v chc nng ca cc th mc l PbxCas, TelTariffs,

SemiMaster1 Trong trng hp bn cu hnh chng trnh

- Datastore.vit l kho d liu. Tp tin ny lu tr d liu cc, d liu ca cng ty

- TelephoneRateTable.mst l tp tin cha bng gi cc ca Vit Nam Post and

- TelephoneRateTable.slv l tp tin cha bng gi cc ang c s dng ti khch

- OnlineCDR.mdb c xem nh mt ci cng c bit cc chng trnh qun l

- ArchivedCDR.mdb l tp tin cha d liu c, c t ng kt xut ra ngoi nhm

- TotalQuality.vit l tp tin c cng cu trc vi Datastore.vit v cha d liu mu

- Pbxcas.hlp v Pbxcas.cnt l cc tp tin tr gip cho ngi s dng.

- ByPass.vbs, ByPassOE.vbs l script vit ra t ng nhp chut ln nt Yes

- ReadMe.doc l ti liu ci t v m t trng hp ca cng ty o TotalQuality

- Hotel-Manual-Eng.doc v Hotel-Manual-Vit.doc l ti liu hng dn bng ting

Tp tin Importlog.txt: Cha cc s kin xy ra trong qu trnh nhp liu t tp

ra bn c th cu hnh chng trnh ghi log theo thng. Khi cc tp tin

1. Gip hin thc ha m hnh tnh cc phn b, Ghi cc mt im - X

Ngoi ra, nu bn ci b Pbx Billing System Enterprise h tr cng lc 2 khch

chnh s tch d liu cc v phn phi vo SemiMaster1 v SemiMaster2 cn c

NHM CHC NNG NHN

c xong chng ny, bn s:

3.1)Nhn d liu trc tuyn t tng i:

Mt bn ghi cc c th hp l v nh dng, nhng c th cha cc trng khng

S lng hng d liu hin ra trong trang th nht c th c thay i trong

thm cc ct tnh ton c cho cuc gi l: Destination, Price, Currency, Has

Trang 1. Cc cuc Trang 2. D liu th Cc tham s ca cng ni tip.

Cuc gi sau ki ch n, Gi tin, n v tin t l cc

Trong trang th nht, mi cuc gi c th c mu khc nhau ty thuc vo kiu cuc