STARP table BSB124 Working in Business

CRITICAL INCIDENT ANALYSIS/TECHNIQUE USING THE STARP TABLE

CRITICAL INCIDENT TECHNIQUE

The Critical Incident Technique (CIT) is a procedure for systematically identifying and analysing behaviours
that lead to positive or negative outcomes in individuals, groups or organisations. So this will be either a
functional behavior or a dysfunctional behavior. An example functional behavior might be resolving a
potential conflict between two team members before it escalates. An example dysfunctional behavior
might be agreeing to take on too much work which you regret later. The key thing is to reflect on these
behaviors (as in Kolbs learning cycle) in order to learn from them, and enhance your
functional/professional behavior in the future.

STARP TABLE

The STARP table provides you with a format to help you analyse your critical incidents. It allows you to
describe and analyse the critical incident in terms of the situation (context/background) to the incident,
the specific task that was required, the action you took, the result, and ultimately what you learnt from
it. We recommend that you practice completing this table with an example from work or university prior
to submitting your portfolio. The critical incident you report for your portfolio should be something that
occurred during preparation for your group presentation. An example will be given in tutorials, as well as
in the example Portfolio Part 2 (available on blackboard very soon).

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STARP table BSB124 Working in Business

STARP Table (Include this in your Portfolio Part 2)

Format for framing experiences during group interactions to identify areas of interpersonal
development

S = situation

the context/background to
where/when you had the experience

T = task

what was required of you in the

situation listed above

A = action

what you actually did given the

situation & what was required of you

R = result

how well did you do & what did you

learn from doing it

P = plan

what do you intend to do now to

improve or build upon, if needed